Find Cheap Flights from Johannesburg OR Tambo to Washington (JNB - WAS)

Courtesy and smiling faces.

I actually have no complaints. All went well on both legs of my flight.

Coffe and snack

The crew was extremely nice! Especially the older English gentleman.

When I purchased my ticket, they asked if I had any dietary restrictions. I noted that I was vegan – but there was no vegan option for my flight to Johannesburg from New York. That was pretty annoying as I was very hungry. The flight back home, from Johannesburg to Dulles, was a bit better as there was a vegan option between Ghana and Dulles. Other than the food the flight was OK. I think all airlines need to work on making the seats more comfortable. It is almost impossible to take a reasonably comfortable nap on an 18 hour flight.

Boarding seems to be an issue with South African. They don't seat based on any order, which creates a mob situation around the boarding counter.

Nothing... Entire experience horrible for my 17 year old.

Everything. Will never use American Airlines again

First class

The service in Lester b Pearson airport was unprofessional and sub standard by your employee Manija Anwarzada and her shift workers. They did not help me when I missed my flight to Pittsburgh because of our late arrival from Frankfurt. She and the others were not there to assist and help stranded passengers. In fact a couple of the staff were on cell phones and not helping passengers. She finally told us we had to go downstairs to the hall since her counter was closing. After traveling from Algiers to Frankfurt then on to Canada it was a terrible way to end the day. These emoyess made a very long day even longer. I will never fly Air Canada again. I will say once I got through customs there were more professional people who did at least get me a hotel room. Your employee has left a very bad taste in my mouth for Air Canada!

Not much

We paid cash for business class seats on this flight and they were terrible seats. They were NOT business class, they did not recline and there was no leg room. Nothing offered to drink upon boarding. All they did was take economy class seats, three wide, and put a thing on the middle seat to hold drinks. It was terrible and we will avoid Lufthansa in the future, and we travel a lot.

Friendly crew

Having to pay extra $$ for seating and not enough together

Arrived twenty minutes late. AA refused to accept responsibility for this and compensate me, even though my transportation had departed without me as a result of their tardiness.

The entertainment system did not work properly - the volume did not work. The seats did not recline very far which made the long flight more uncomfortable.

I was traveling with a leg injury -- knee brace and crutches, limited mobility and a need to be able to keep my leg straight. the crew that transferred me within the airport was very friendly and professional.

the people at check-in were completely unhelpful. on my originating trip (IAD-Maputo) the check-in people were fantastic and got me into a bulkhead seat with the person accompanying me. on the return trip I was on my own so it would have been even easier in theory, but they made no effort to get me into a seat that would accommodate my injury, despite the fact that the people seated in the bulkhead row near my assigned seat were not traveling with young children and had no obvious physical need for the extra leg room.

I arrived at my destination

AA changed my flight plans which resulted in a 4.5 hour layover in Philly. The gates were filthy, there is not much selection for in-flight food and nothing for entertainment. I couldn't even find an outlet that worked at the gate.

The crew was excellent, timing was superb,

Timeliness

Comfortable seats, good meals

On both flights, personnel did not pick up trash after serving meals or snacks. Other airlines much better. Last half of flight, unable to watch movies because kept breaking up or shutting down.

Very nice gate crew Very efficient boarding Very quick and efficient takeoff

No electronic check of boarding passes Flight attendant somewhat responsive

Smooth

Never got on this flight. We were never given an email to self check in, and we're unable to board 45 mins before at the gate coming frim anotthe flight. They overbooked this flight & sold our tickets, and then told us we couldn't get on flight. Now we are out $2500 buying new tix!

All the above. A simple check in email would have averted this problem. All the other airlines do this. We were under the presumption that we had to check in at airport when we didn't get check-in notice. Furthermore, they sold our tickets, so we're down $2500 and they doubled their profit. It would be hard for me to say I will use Air Canada or kayak in the future.

The crew is very friendly and accommodating. Food was decent.

Delayed three hours in Amsterdam then caused me to miss my connecting flight to Seattle. Then they only gave me the option of being late a day. On top of all that they lost my luggage. Time to retire that 767.

This was a very pleasant flight. The attendants were excellent. The plane was clean. The food was good for airline fare. The entertainment system made the flight go by better. Over all an excellent experience

The usual the leg room is not great nor is the space between passengers. But nothing horrible.

Well worth the upgrade price to purchase Business Class.