Daily cleaning, installation of cabin HEPA filters on flights from Jordan to Cincinnati
|June||Best time to beat the crowds with an average 13% drop in price.|
|July||Most popular time to fly with an average 20% increase in price.|
Average price round-trip
|$944||(avg. price over the last 2 weeks)|
Good deal round-trip
Good deal one-way
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Starting on January 26, all travelers (including US citizens and transit passenger) must present a negative COVID-19 viral or antigen test result issued 72 hours prior to departure or have an evidence of having contracted and recovered from COVID-19 prior to boarding the plane.
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Travelers returning to the US are advised to stay home as much as possible, avoid being around people and consider getting tested for COVID-19 after returning from travel and participated in higher risk activities.
All other info
Travelers are subject to COVID-19 measures set by the state/territory of their final destination. For more information go to CDC website.
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Scores according to KAYAK customer reviews
Pros: "To long lay over"
Cons: "Direct flight from South Africa to USA"
Pros: "Empty plane."
Cons: "Service very reactive, particularly with so few passengers."
Pros: "The crew was amazing"
Cons: "it would be better if the flight departure on the scheduled time"
Pros: "Discount offer"
Cons: "I truly enjoy this airline! No complaints"
Pros: "Convince, as this is good direct flight from Nagpur."
Cons: "Improve quality of crew and service from Doha to Nagpur sector."
Pros: "Great staff, great comfort. Great airline!"
Cons: "The boarding system is somewhat confusing with 5 different zonings."
Cons: "Thank for everything it is excellent"
Pros: "Everything was good. Seat is roomy and able to stretch leg."
Cons: "toilet is smaller"
Pros: "Staff were fantastic."
Cons: "Better movies please."
Pros: "Seat was comfortable and leg room was pretty decent in economy class when compared to other airlines"
Cons: "Extra leg room, little bigger seats"
Pros: "Many movies (entertainment) I got front seat with leg space (comfort)"
Cons: "Some water dripped from the ceiling on flight 736 Doha to Montreal, seat 37a. I am usually hungry on long flights and would have liked more food."
Cons: "everything. see what i mentioned above. i will not book through your company again"
Pros: "In-flight crew was excellent."
Cons: "Food options- they start serving from front when they reach behind of plane food options exhausted. Pls ask ground catering to provide more non veg food The cabin temperature was close to freezing on the GOi-DOH international flight. No blankets provided when asked for blankets was told by the Indian air hostess on board the Qatar Airways flight that there is a shortage of blankets and they had to give children first Flight was at 3:50 am at this early tme pls provide blankets for all specially if it is freezing"
Pros: "On time Very convenient price compared to other airlines"
Pros: "Choice of flight from Utapao really was a no brainer. 45 minutes from home to departure lounge, had I flown from Bangkok I would still have been on the motorway! Everything went like a dream, a huge thank you to all at Qatar Airways, a true quality service."
Pros: "No proper meal provided"
Cons: "PROPER comfort zone not provided at all"
Pros: "Food service was good"
Cons: "Flight was delayed leaving LAX and was about an hour late to arrive at Doha. Fortunately, despite the 45 minute window for connection, I managed to get my connecting flight to Islamabad thanks to good support from ground staff in Doha"
Pros: "The flight crew are all amazing and provide excellent customer service."
Cons: "No complaints."
Cons: "going with RJ in the first leg"
Cons: "The food was horrible"
Pros: "Generally courteous in-flight staff"
Cons: "Checking in, they asked for certain number of miles to upgrade. I offered it. Then at the last minute they came and said their system didn't accept American moles. For a daily if their system, they denied service to passenger. This is the second time with them. Last time when another airline missed connection and this time a ticket that I purchased. Doubt if I would, again."
Pros: "Food was far superior to any other airline food. As was customer service. Airline payed for a nice hotel during lng layover."
Cons: "Clearing immigration in Qatar took about two hours. They had so many staff overal at the airport, but were super understaffed at immigration."
Cons: "Just bathroom in end"
Pros: "Good, drinks, service and entertainment system."
Cons: "My flight was delayed almksr 3 hours...nothing more. It's very frustrating because the problem could have been avoided if they were more careful but oh well. I'm making this review very short compared to my others because I know that if I start on a rant, I won't stop. Trust me, I'll safe that for the phone call complaint I'll be making in a few hours..."
Pros: "It was booked for my elderly parents and they were very pleased by the service they received."
Pros: "Crew were friendly"
Cons: "The flight was cancelled had to wait over a day for another flight, communication was poor,"
Pros: "Good attentiveness from crew, food was fine. Entertainment was good."
Cons: "Boeing 787 was uncomfortable on the trip to Doha - hard seat cushions and little legroom. 777 much more comfortable on the leg to USA."
Pros: "Service. Kindness"
Pros: "Nice airlines"
Pros: "Quality of foods and service"
Cons: "I was charged a insanly high fee for my luggage that was almost twice the price of my original flight ticket purchase. the agent offered no resolution for the confusion in their web descriptions for baggage allowance. This must happen to customers frequently because the wording is not clear. i was very upset and due to this i will NOT fly this airline again. i was charged the price of a first call flight in total for economy service. NOT GOOD"
Cons: "horrible customer service at Doha Airport"
Pros: "The classy servieces in the plane..the plane it selfe is excellant"
Pros: "Very nice"
Cons: "Crews walking between the lines. They don't care pushing to others. They never said sorry for that."
Cons: "No WiFi"
Pros: "I like everything about Qatar Airways"
Pros: "The Chicago flight was more than hour late so had to miss my cincinnati connection. Had to wait for 4 hours at the airport to catch my next flight- making the long journey even longer. No priority lounge access provided to make up for the delay. Qatar never getting my business again."
Pros: "The crew were highly welcoming and nice."
Cons: "The Oryx screens had a lot of glitches and the brightness was very poor. It wouldn't let me change the language and the controller was stuck."
Pros: "Good timing"
Cons: "Evry thing"
Cons: "I have booked the flight for my mom and I requested a wheel chair her, she Has a broken arm . And I booked the flight with this company cos I thought they have a great service, but not what I expected, they didn't provide a wheel chair and she has to drag all the bag with one working arm , so I m not pretty satisfied with the trip at all and I won't fly with th company any more"
Cons: "Expect more then OK from Qatar."
Pros: "Friendliness of the crew"
Cons: "Worst customer service"
Pros: "Slept most of the way"
Pros: "Crew were nice and courteous. Quickly boarded passengers and deboarded passengers upon arrival in Qatar."
Cons: "Late departure from Amman without update as to reason."
Pros: "Nothing it was delayed by over an hour and there was ZERO on ground or in air rebooking support or information at all! Ground crew were useless and rude. No one was there to navigate us through a delay that you all caused. We were traveling with 5 children and there was zero sense of urgency. We missed our connecting flight as a result as did the 100+ other passengers on this flight. How could BA not notify it’s partner AA to delay the connecting transatlantic flight as a result of its 1hr long delays? Horrid!"
Cons: "Nothing it was delayed by over an hour and there was ZERO on ground or in air rebooking support or information at all! Ground crew were useless and rude. No one was there to navigate us through a delay that you all caused. We were traveling with 5 children and there was zero sense of urgency. We missed our connecting flight as a result as did the 100+ other passengers on this flight. How could BA not notify it’s partner AA to delay the connecting transatlantic flight as a result of its 1hr long delays? Horrid!"
Pros: "Clean aircraft."
Cons: "Bathrooms not updated and comparable to some other airlines. Crew can be a bit more interactive and friendly."
Pros: "Early departure and early arrival. Everyone was very friendly."
Cons: "We had to wait for staff to come and check in baggage."
Pros: "Pilot communication"
Cons: "Free snacks & drinks"
Pros: "Crew good, plane clean."
Cons: "Seats very cramped."
Pros: "Efficient well groomed staff, thoughtful amenities such as baby seat belts & toiletry kit containing toothbrushes. Palatable tasty cuisine."
Pros: "We got to our destination"
Cons: "Everything. Possibly the worst airline in Europe."
Pros: "Direct boarding from business class lounge!"
Pros: "Seats were nice"
Cons: "Complementary water... It was a decently long fly not to offer anything."
Pros: "Boarding was relatively efficient, the food was decent although breakfast was a modest chicken sandwich, and the staff was friendly."
Cons: "Breakfast, a chicken salad sandwich in plastic and a cookie, was not my favorite thing to face in the morning after a long transatlantic flight."
Pros: "Crew was great. Accommodating and welcoming."
Cons: "Food quality could have been better. Snack was very poor before landing."
Cons: "The representative at Miami took forever to get a wheelchair. She did not pay attention to my ticket that states assistant needed until I said so. She was in a hurry n did not give me all her attention. I think she was rude and inconsiderate based on my age or don’t feel like been bothered"
Pros: "The crew was professional and friendly"
Cons: "The first class cabin was abysmal, is it was only marginally better than economy whilst the price was far more. Very dissipated with BA’s idea of what’s considered to be acceptable."
Pros: "Despite all the “delays” it actually arrived on time."
Cons: "First it was on time (this morning t-12 hrs) Then it was delayed (delayed incoming flight) Then the plane changed and was on time Then something weird happend, departure was on time, arrival was delayed by 2 hours. Of course, officially there was no delay as departure was still on schedule - but “departure” just means everyone is boarded and plane door is shut, you could still be sitting on an empty stand on the tarmac for two+ hours. Complaints ensued. Captain rerouted plane. Back on time. Arriving at LGW is ridiculous - only 3!!!! THREE! Border nazis manning passport desk for entire south terminal, there must have been at least 700 people queueing. So that delay of 1 hour plus still occurred just within the airport. #ThisIsBrexitBritain #BrokenBritain #PeopleJustDoNothing #NothingWorks #AlexCruzIsACunt"
Pros: "i was cold and i woke up to find an *extra* blanket on me. quickly unwrapped it and put it on and all good after that."
Cons: "ba website messed up our meal selections. luckily the staff were nice and gave us something suitable."
Cons: "I would never book a ticket through BA ever! Paid business class and my luggage got forgotten in Heathrow through transit. No one knows anything about it. I have arrived to san Francisco with no language at all!!!!"
Cons: "Las películas no se podían poner desde el inicio"
Pros: "The flight was very short compared with LHR to LAX, so, I don't have much to say about it."
Pros: "It was efficient and on time"
Cons: "British air is not what ir used to be. It is no longer high caliber flying. The attendant were not impeccable a it once were. The plane was not grand as o expected. Just average like any other airline"
Pros: "Boarding efficient and polite"
Cons: "Old plane. If there was food they didn’t offer (said they had drinks) . When we asked they said we missed it. No WiFi or entertainment . Seats without modern headrests."
Pros: "The crew was great"
Cons: "I had to throw away some very expensive facial creams/cosmetics on my connecting British Airway flight from London to MAdrid. I suddenly had to fit everything I had into a very small bag. They said it was policy, but I had been on a British Airway flight the whole time! Why was it allowed when I boarded?"
Cons: "No ba lounge, only the overcrowded Turkish Lounge."
Pros: "Checking in efficient, lounge comfortable"
Cons: "Average service. Crew not very interested."
Cons: "Checked-in baggage got mishandled and haven't got any response from British airlines after 24 hrs of complain filed."
Pros: "Nice, smooth, quick flight."
Pros: "Good service by the booking staff all the way through, especially when they were helping me with the delay."
Cons: "My overall schedule was delayed 3 hours, which threw off some of my plans."
Cons: "Flight was delayed. No refreshment. Very bumpy ride"
Pros: "The crew were friendly, helpful and professional."
Cons: "Those headrests need an upgrade in economy!"
Pros: "The crew are always nice, trying to compensate for the lack of service provided by the company. sadly, its not enough anymore."
Cons: "Everything.. Check in was a nightmare, only one representative for over 50 people. and much more horrible behavior from once a great company, today nothing more than an over paid low cost one."
Cons: "Didn't know catering was on sale"
Pros: "It was the same plane we flew into Philly from SF. Did not have to search for new gate"
Pros: "Nice, new plane. Staff was friendly."
Cons: "Not many food options. Also, seats/legroom appears to be getting smaller. I am petite but still felt cramped."
Pros: "Every things I always liked to go with you"
Pros: "Fast boarding"
Cons: "No snack for the flight"
Cons: "I didn't get one of my bags. It was delayed for 2 days"
Cons: "Friendly staff, clean plane"
Pros: "Easy no hassle trip home"
Cons: "BA will receive a specific letter regarding our out bound experience from San Jose CA, and I would hope to get to speak to a BA representative about our experience as well."
Cons: "At check in desk , i have been told that the ticket is suspended and cancelled !! I asked why ? She replied : contact british airways !! I was waiting more than 45 minutes standing looking for a solution before i miss the flight , until finally , i called the customer service( 25 minutes waiting) in LOndon , where they explained to the boarding desk that they should check the credit card to release the ticket !!!!"
Pros: "Two empty seats next to me"
Cons: "1.Cabin staff would not move trolley to allow me to pass to give a gift sitting forward of me for an unreasonably long time. 2. Being accused of being abusive when I complained"
Pros: "Check in, boarding were well organized. Crew and attendants at the airport were very friendly. My luggage was not lost."
Cons: "The flight from Houston was delayed, but Captain said that he will make up, and we should arrive to London on time. Only when we landed I learned that we are still late by an hour, and I missed my connection in London by a few minutes. Whoever was assigning a seat for me in Houston, could seat me closer to the front, so I would have a better chance to catch my connection. Instead, I was placed at the very last row. (Very uncomfortable by the way)."
Pros: "Great service, meals, movies and comfortable flight."
Pros: "The flight crew were friendly and in good humor."
Cons: "In que for boarding so long, couldn't get food or drink - hungry family!! Our flight from Rome to London in Premium Economy was disappointing. Not even the smallest snack or drink of water for free. No food available for purchase, only potato crisps. No ice for warm bottle of water purchased....come on!"
Pros: "The crew always had a smile on their faces and the entertainment was also quite nice."
Cons: "I felt packed in line a sardine. For an 8 hour flight it was inhumane. The air conditioning wasn't working in my seat which added greatly to the discomfort."
Cons: "Nothing was provided for free, no snack, no drinks. Porridge I ordered was really watery."
Pros: "Very efficient and speedy service delivering my delayed luggage on the way from Toronto to Amman."
Cons: "No complimentary food or snacks"
Cons: "The plane was too small/old. It was packed to the gills."
Pros: "seating was comfortable with plenty of leg room boarding was quick"
Cons: "got questioned about my FF status when it is in my profile host crew ignored my request for more ice in the scotch on rocks for a $200 flight chips peanuts for 2.5 hours is not acceptable host crew attitude is we are going to do our absolute basic head rest was lose and thus useless"
Pros: "it was on time"
Cons: "I got food poisoning from the dinner, chose the spaghetti and started feeling ill almost immediately. I am still sick, truly awful experience."
Pros: "Generous with drinks and snacks, ever courteous"
Pros: "Great crew."
Cons: "I would like the formal return of beverages and snacks. I understand the lack thereof is due to the virus. I think the airlines are doing a good job of staying within safety recommendations."
Pros: "Not much"
Cons: "Why no service in first class??? Cost cutting measure?"
Cons: "Had to wait over 30 minutes for my bag. Crew was unpleasant at best. Seats are too narrow."
Pros: "Staff was great. Very nice."
Cons: "We were 2 hours late. Missed our rental car. Sat on the tarmac for a very long time with no information."
Cons: "Nice crew. Nice flight. Wish there was a bit more legroom"
Pros: "Entertainment is great."
Cons: "Late and long flight, so bring your own food. Nothing to purchase"
Pros: "Crew was nice. Plane was clean."
Pros: "When my original flight out of Roanoke was delayed so much that I was going to miss my connection an employee went above and beyond to find me a different flight to ensure I got home that day."
Cons: "The first AA employee basically told me I was out of luck and there was nothing he could do, which was incorrect and he just didnt want to do everything he could to help me like the other employee eventually did."
Cons: "Seats could have been better and inflight entertainement missing"
Pros: "The seats were very comfortable and the staff was friendly"
Cons: "The flight was delayed in arrival to Chicago, so we were delayed in departure."
Pros: "Being prompt"
Cons: "Ran out of food I liked."
Pros: "Is not only the most convenient airport for our flying, but we always have a good experience. Loyalty paid. And we are AA clients for more than 25 years. ."
Cons: "I would like if they offer a better quality of drinks (wine, Prosecco) in first class. Now they can buy a French wines for a great Rices"
Pros: "entertainment (movie) selection was good. would nice to have subtitles available"
Cons: "one flight attendant didn't seem very happy, not very nice serving drinks"
Pros: "The plane looks like new. Great seats, phone and tablet holders at the seat back, USB outlet and a smooth flight."
Cons: "The WiFi did not work and so no entertainment for a flight of almost 4 hours."
Cons: "Flight delayed multiple times and then again upon landing at destination."
Cons: "Our departure flight was cancelled several times and we were not given an explanation. Poor communication and customer service."
Cons: "Boarded the flight before the pilot had been brought over to JFK from LGA, we sat on the jetway waiting for him to arrive for 45 minutes without the air on."
Pros: "Quick takeoff and landing. Very smooth ride and friendly crew."
Cons: "Flight was delayed"
Pros: "On time"
Cons: "No food and no entertainment"
Pros: "Fort Lauderdale is one of the most unfriendly, dirty, non restaurants, no seats, airport."
Cons: "The airport is the worst. No admirals club. PBI is much better option. But the tickets are overpriced"
Pros: "I liked that we were given cookies with our drinks that was a nice touch. I also enjoyed that it was a very quick flight from Dallas to Cincinnati. Shout out to the crew members, they work really hard to help us feel comfortable."
Cons: "The sound of the turbo engine in the beginning made my head feel really dizzy, but the buzzing went away after a while. Other than that, I think that the tiny planes should still have some sort of entertainment, even if it's just a single movie playing for all to watch."
Pros: "Trip non stop"
Cons: "AA has moved seats closer. Had difficulty putting a carry on bag under the seat. Seatbelts short."
Cons: "When I️ went to the gate to Ben seated they said there was overbooking, but 10 min before departure they allowed me to fly"
Cons: "Qantas would not let me upgrade at 24 hours into Business Class. They wanted me to buy a whole new ticket. All other international flights I take allow me to pay for an upgrade within 24 hours of the flight for around $2000."
Cons: "I didn't have enough time and had to rush to get to me connecting flight. It scared me that I might not make it to the terminal and gate in time. thanks!!"
Pros: "The flight was quick once we took off!"
Cons: "I did not enjoy the long wait for the flight. It was delayed about 3 times, which put us back about 2 hours. T"
Pros: "Quick flight"
Cons: "seating too small."
Pros: "On time departure"
Cons: "Why do not they serve FREE water????"
Pros: "loved the movie selection and how nice the crew was"
Cons: "The fact that my party was seated in different areas of the plane."
Pros: "He crew. They were helpful and friendly"
Cons: "The delay and the plane was old"
Pros: "The crew was generally happy and friendly."
Cons: "No video on a transcontinental 767?? Are you kidding? Stupid excuse for being 2hrs late due to mechanical. They blamed it on something completely foreseeable and plannable. This plane is older than the plan I took my first flight on as a kid in 1984. I thought united was bad but then I experienced American. At least the crew were not jerks."
Pros: "Readiness for take off was well organized and quick"
Pros: "flight left on time and went smoothly. Flight crew was very nice."
Cons: "person next to me did not fit in their seat and spilled over into mine. Could not even put armrest down - so i was sitting in less than a full seat.."
Pros: "The options for entertainment were great."
Cons: "The space and seats were uncomfortable. I received errors when trying to access gogoinflight on my tablet, even when I had the most updated app. Therefore I was unable to use the app during my flight to Philadelphia. Also, when checking in from our original departure location, MCO, we were not provided our boarding pass or luggage tags for our final destination, Barcelona, only to our connecting flight, Philadelphia. The connecting flight was delayed in MCO for an 1 hour and a half, after we have boarded the plane. So we waited in the plane for the whole hour and half while a maintenance issue was being resolved. The delay almost cost us to be late for our final flight to Barcelona. Since we were not given our boarding passes for PHL to BCL it caused confusion when trying to board our plane in PHL to Barcelona, and also caused for our baggage to not arrive with the flight. After landing, we spent an additional 2 hours at the Airport going through customs, and waiting on line for the lost and found desk for baggage in Barcelona. The lost and found desk had three agents available to assist, however we can only talk to one which was designated specifically for American Airlines. This caused a very long wait time of 1 hour. We were advised the bags stayed in Phildelaphia since they did not have the additional luggage tags, and will not arrive till the next day. Overall the experience within the Airport kiosks, service desks, and baggage check in' s was not a pleasant experience. I believe many of these issues could have been avoided if the American Airlines agents were more knowledgeable and attentive."
Cons: "Crew member had poor attitude. Not all just one seem to be having a bad day"
Pros: "Other than a 2 hour delay due to a mechanical issue (identified after everyone boarded) the flight was ok. No electical connections for equipment. That would be an improvement. Also, out of a lot of meals that people request, and that was at the beginning of service in the premium seats."
Pros: "Decent movies"
Cons: "Seats are incredibly close to one another. I'm pretty short (5'5") and I felt cramped to say the least. The food isn't great, it's okay but don't expect to be wanting seconds."
Pros: "The friendly flight attendant."
Cons: "The flight was late boarding and leaving Dallas but we arrived on time. And the plane is very narrow. Two ladies with hips sitting next to each other can be uncomfortable."
Pros: "I loved the Qantas plane that took us from LAX to Sudney. It was so quiet and smooth, and each seat in coach had very slight improvements , such as a head rest that moved, and cushions that atually felt comfortable. I think it was a new Dreamliner or something similar. AA should use these."
Cons: "The flight out of Dallas was delayed. We hustled to our last gate and the person was incredibly rude about last call a d is just arriving to the gate..."
Pros: "The service was good and I love that there is a cracked bag included."
Cons: "The flight was delayed...if it was mechanical, no worries but there was another plane at our gate which make me think that mechanical was just an excuse."
Pros: "Very good take off and a very good Landing."
Cons: "Everything is ok as expected"
Pros: "Landing at Logan and getting off American airlines"
Cons: "We arrived at St Stomas airport 85 minutes profile to our flights departure. The female manager, Latoya, at the desk was overly rude and completely out of line the way she was speaking to guests. Apparently American Airlines requests 90 minutes before departure to check you in, however their website does say they will try to accomadate customers that have arrived late. This employee refused 24 people access to the flight that we had booked and paid for. She related that she could put everyone on standby for the next and final flight out of Saint Thomas and standby for multiple connecting flights from Miami to many different parts of the country. This is because American Airlines over books their flights on purpose and has no problem leaving people stranded at an airport. Another employee related that it was easily accomplished to confirm is for the flight as we would have plenty of time prior to boarding since the aircraft had yet to arrive from its original location. American Airlines would not speak to any of the paid customers and would not look into other flights to see if there were other options to get customers home. When we boarded the plane there were still 4 customers that American Airlines stranded at the airport with no more flights out of the airport that day. This was an absolute disgrace and it was disgusting to see how the American Airlines staff were treating people. Their companies customer service has nothing to say other then sorry. I will never fly American Airlines again and now know why so many other people also feel this way."
Pros: "Flight departed on time.our trip out there was disappointing , causing us to get there very late costing us money."
Cons: "Airline did not notify us that as of 10-15-16 the Samsung Note 7 phone could not be bought on the plane. Because my sister Phillip Mae had a meeting at 10am in Greensboro, N.C. she was forced to give her phone to American Airline."
Pros: "The gentleman at the departure desk was first rate. Polite and accommodating he was just what you would expect from an airline. Especially American Airlines. The crew was the same and I was happy to have decided to use AA."
Cons: "The departure was delayed approximately an hour."
Pros: "Getting there safe and sound"
Cons: "We didn't fly FinAir, it was American Airlines"
Pros: "once I made it on it was smooth"
Cons: "plane in cos had to refuel so we were 20 late leaving and I bearly made it to next flight in dallas they were closing doors, young people ran but im old so could not move as fast, it was a challenge to not miss flight"
Pros: "The flight was fine - once I was on it."
Cons: "Thanks to weather (what weather?), the Friday 8 flight was canceled. My only chance to get to Cincinnati "on time" was to take a 6am two-part flight from Newark via Charlotte, arriving in Cincinnati at 1pm. All around the American Airlines section you could hear people say that flights had been canceled like this all week. I did not have time in Cincinnati to do half the things I wanted to do, and I had so little sleep on Friday night that I had to spend too much of my first Cincinnati night in bed trying to catch up with lost sleep, Thanks, American! This was to have been the head-clearing out-of-town break I sorely needed after a period of over-intense work."
Pros: "I'm alive"
Cons: "Nothing went correct on that flight. They left an airport with low fuel which resulted with us being stuck somewhere over 90 min"
Cons: "No bad, easy"
Pros: "Movie choice"
Cons: "Man flight was rude for me reason"
Pros: "Updated plane. Seats were nice. Flight landed ahead of schedule"
Cons: "The new controls built into the armrests are HORRIBLE! You accidentally hit a button constantly because ITS AN ARM REST! Get the engineers building something to cover it up. We landed early and I was so excited to get a jump home. I then waited for 35 mins for my bags to appear on the conveyor AFTER walking all the way to the baggage claim from the gate. I arrived home later than I expected.....This is not the first time that the United baggage was so slow. This needs to be an improvement area."
Pros: "Aisle seat"
Cons: "Snack options"
Cons: "So it was annoying that the seat that was assigned to me..airline assigned that seat to someone else because that person asked for it. And nobody bothered to ask me( no email or call or anything) even though there were lot of empty seats. But the passenger was polite he moved to his original seat."
Cons: "Lack of announcements and proper information when gate changes."
Pros: "Flight was on time and arrived early!"
Pros: "Friendly crew Friendly Gate Staff Super fast boarding"
Cons: "Seats were tight Overpriced upsell for “preferred” seating"
Pros: "Flight on time, good polite service. Ground crew helped me check in again after the flight from Europe and find my way around O'Hare."
Cons: "Hold time on tarmac. Over an hour. In a hurry to board people. If they knew they had a delay due to weather they might have done some better planning"
Cons: "My checked luggage didn’t make it to cincinnati"
Pros: "Plenty of room, great cabin service"
Cons: "Plane was way late, several gate changes had me chasing my tail in Chicago...and that is not a friendly airport for incoming international flights on a good day."
Pros: "I like when I come to United after flying few segments with other alliance airlines in the same trip, you have the feeling of home sweet home"
Cons: "The wireless connection was super spotty"
Pros: "Flight attendants"
Cons: "United app would not work both ways. Have to pay for wifi."
Pros: "Crew on the plane were very friendly."
Cons: "Checking in crew were not friendly. Boarding process for IAD->CVG flight was very confusing and staff did not really appear like they wanted to help. Once on the plane, the crew there was excellent. Net - airport staff in Cincinnati and Washington Dulles (not good)."
Cons: "My flight from OKC to Denver was cancelled the night before and United neglected to inform me. I learned about my cancelled flight at the OKC airport. United has all my contact information and Im a frequent flyer with United, so they had no reason for not contacting me. Another example of poor customer service."
Cons: "3 delays, but United refused to cancel the flight which would allow the passengers to rebook. Pilots were dismissed and we were given vouchers to the worst motel that I have EVER stayed in. Since I had to be in Washington the next morning, I purchased a $600 ticket online after the gate agent told all of the passengers that United could not get them to D.C. until the next evening. To top it off, they used the same plane with mechanical problems the next morning, which caused further delays. Terrible and costly."
Pros: "Seat 7 A on this type of aircraft - and United's configuration - had the most leg room and space, esp. when the seat next to you is empty. The flight crew was friendly and great!"
Cons: "Boarding gates/ area in Denver airport for these small aircraft was almost as bad as a bus station! Crowded and most cramped/ uncomfortable. Denver United staff at customer service center was most unhelpful, unsympathetic and dismissive about the fact that in spite of a flight delay that completely their fault (no weather delay), which made me miss the memorial service for my friend's daughter - my main purpose for visiting Cincinnati - they refused to even give me a patient hearing much less consider my request to try and put me on a different flight!"
Cons: "The plane was so old that it just seemed like it should be retired. My flight was also delayed 45 minutes. They made passengers get off the plane because of a weight restriction it was absurd that my luggage took 40 minutes to come off the plane"
Pros: "The crew was amazing. I was traveling alone with an infant and since the flight wasn't full, the ticketing agent moved seats around and gave me an entire row! It was so nice to have the extra space with all my things and to get up freely when needing to change my sons diaper. There was also a changing table in the bathroom which was much needed."
Cons: "I could have driven the 1600 miles faster than I did using United Airlines. Zero notifications that could have saved me time sitting in the airports that I traveled to."
Cons: "Upgraded to first class the trip to was great the return was terrible even the first class seating was old and uncomfortable then my bag was not at my final location (direct flight) was told it wouldn't scan!? Same bag used numerous times then I was told I'd have it the next day by noon call at 2 pm and it says it's on its way them receive a call at 430 pm saying he just left the airport wtf?! Just over all very bad service and didn't get a damn thing for my troubles."
Pros: "I had not been given a choice of gluten free meal before boarding so I declined the food offered, and the attendant, without my asking her to , went and found something gluten free."
Cons: "The entertainment screen did not work well."
Pros: "The terminal was well supplied. I was worried because the line for security was so long, but it was automated and fully staffed - it was so seamless!"
Pros: "Great crew. We happened to be able to land 30 mins early. Never had that happen before!"
Cons: "Transfer from my international flight caused me to go through security again...."
Cons: "i got there super early and print my ticket. and i rrcieved an.email saying my flight changed into another nonstop one. i went to a staff.for help. he told me my fligjt has changed an printed out a new one for me. when the new flight start boarding another staff told me i was not on the list, thus i have no seat, I have to stand by. i mean what is going on with your system? no one stand out even for an apology. i was planning to arrive newark ar 8pm, instead i got here almost 12am and missed all my schedules. the staff was rude and did not even admit it. well thanks UNITED, will never book your flight any more also the flight i.took has no wifi no audio no outlet.nothing. and has a mechanical maintanance for a delay for 4 hours."
Pros: "Very friendly staff! Hello's and goodbye's and asked if anyone needed anything several times"
Cons: "Hour late taking off and customer service terribleness!"
Pros: "They offered complementary snacks and water at the gate when the flight was delayed by 2 hours for mechanical reasons. After such a long and tiring day, when I went to buy a drink onboard, the flight attendant didn't charge me. It was done as a courtesy for the lengthy delays. This was much appreciated and honestly made the irritation with the delays disappear. It's amazing what a little thing like that can do for a person. All the flight attendants were gracious and helpful. Overall, they made the flight good."
Cons: "I had to run to make this connecting flight due to the previous flight leaving an hour late, only to learn the flight was delayed. It was delayed 2.5 hours for maintenance."
Pros: "Crew was very friendly and accommodating, plane was cleanly and comfortable"
Cons: "Snack could use a little work"
Pros: "On time performance"
Cons: "Wifi login process is complicated"
Pros: "Flight crew were very nice"
Cons: "The flight left an hour and 15 minutes after the scheduled time."
Pros: "On time and great crew."
Cons: "Boarding group"
Pros: "The flight attendant was excellent. Much better than most of your other ones."
Pros: "The gate agent was so nice and polite my connecting flight was late but he still allowed me to grab something to drink. He saved my life I had been sick since I left Dallas and needed something as I felt i was maybe dehydrated."
Cons: "My Stewardess on the flight seem despondent. I am for some coffee she replied that they had that in first class but it was crazy cause I just looked thru the pamphlet and it said Now Serving Illy coffee which I love. Then I saw her give another passenger a cup of coffee she looked at me with an attitude like I just made that... Then she brought it. This was crazy because if she wasn't black I would have called her racist then again done black people are racist to they own..SMH"
Cons: "They lost my bag.. I checked two bags and one bag did not make it on my flight. Very frustrated."
Cons: "Multiple delays and gate changes; chaotic boarding; shabby plane condition (bathroom looked held together with duct tape)."
Cons: "Very uncomfortable seats on CRJ700. Bottom was fine, but seatback had ZERO padding."
Cons: "Boarding went quickly but then waited almost 35 minutes on the plane to take off. Once the plane landed there was again a wait to pull into the gate. Spent more time waiting on the plane than the flight itself."
Pros: "Conplimentary drinks and flight time. Most everything was generally fantastic"
Cons: "Choice of snacks."
Pros: "New plane. Flight attendants were super friendly."
Cons: "No complaints"
Pros: "The boarding staff in the airport were excellent and very helpful. Wish I would have got the gate attendant name because she was great. There was a 30 minute delay for departure due to a maintenance issue but we arrived in Cincinnati only 10 minutes late."
Cons: "The aircraft was very cramped and uncomfortable the seats were terrible. The flight crew was being very unprofessional laughing and giggling while giving the mandatory safety instructions. The pilots did a great job getting us to Cincinnati only 10 minutes late after 30 minute delay in DC"
Cons: "The WiFi entertainment didn't work."
Pros: "Crew was fine!"
Cons: "We boarded on time but had to wait about 25 extra minutes because luggage went to to wrong gate for wrong plane. My luggage was not there when I arrived and the next day I still don't have it."
Pros: "The stewardess offered me a free refil"
Cons: "No wifi, we sat 15 feet from the gate for 15 min waiting for someone to move the jet bridge. Did they not know we were showing up? Was it a surprise? Then I had to wait 30 more minutes for my luggage to arrive."
Airlines flying from Jordan to Cincinnati have enacted additional safety measures and adjusted policies to better accommodate travelers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights from Jordan to Cincinnati
Masks required on board, masks provided on flights from Jordan to Cincinnati
Social distancing seating
Middle seats unavailable to book on flights from Jordan to Cincinnati
Testing for antibodies, testing for symptoms for flights from Jordan to Cincinnati
Waiving of change fees. Search flexible flights from Jordan to Cincinnati