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they fed us dinner and gave us a free glass of wine!

- Food was decent - Staff was kind and seemed happy

- Headphone jack was out of service. - All entertainment for the long flights is pay per use - Touch screens very frustrating - Flight status page was unavailable during the last 30 mins of the flight (the most interesting part)

When we were on the plane, the experience was fine. The aircraft was nice and the seats were roomy.

We upgraded to main cabin select, but we didnt receive any of the benefits because the crew in Maui did not yet know what they were doing. The VIP line was longer than the normal line. Normally they fix this by taking a couple people from VIP in the normal checkout counters ahead of the normal line, but they didn't. There was no priority security lane at all. Also our bags were not marked as priority and took forever to come out when we arrived. The crew on the plane was fine, but the experience overall was extremely poor. Not worth the $160 upgrade fee at all.

The food and seating were up to par.

It was mostly the crew. We found them to be shocking. We love Virgin America and have never been disappointed with the crew. They are always so kind and helpful. But on this flight they were curt and rude. It honestly just seemed like a team that wasn't made for customer service which would be understandable, but not for Virgin America.

Early arrival, ahead of schedule

No entertainment/ used dish tv ... No signal

Crew was nice. On the way home we had a person on the flight in medical crisis and they were very professional and took really great care of him. I hope he's okay, but I'm pretty sure he passed away.

Only one movie choice available on the way to Hawaii. Had to pay for any form of entertainment on the way from Hawaii. When you pay hundreds of dollars for a ticket they should let you watch a movie or two for free.

No free shows

bagges claim delayed almost 45 minutes in SFO terminal

Enjoyed the select features

Need more common food choices

Nice people, good looking plane, didn't like the advertising on TV and the fact monitors stay on, and mine did not work 100% properly, and the plane got a bit warm, midway through flight, overall a good to very good experience. Recommend

Though steward said it was 73, temp in cabin felt too warm. The audio can hardly be heard on these headset systems. Audio, clear listenable audio is a probl ed m with all the airlines and needs to be drastically improved. Did nor see phone charging jack usb, and WI if did nor work on this flight ; (

Wonderful flight with excellent service!

Seat was ideal. Hot meal! Wow! Service great, plane spotless. Will fly HI Air again, hopefully very soon!

Nothing! But couldn't check the boxes to show e excellent service overall?!

Everything was pleasant! Thanks :)

Staff is always friendly and courteous, the food is pretty good and I love the new 330's.

The button to recline my seat did NOT work :(