American Airlines, United Airlines and Air Canada have all waived their change and cancellation fees on flights from Kansas City to Chicago O'Hare Intl. Confirm policies on booking site.
Direct flights cover the 402 miles separating Kansas City to Chicago O'Hare Airport in about 1h 38m.
There are 978 (nonstop) flights between Kansas City and Chicago O'Hare Airport per week, averaging 139 per day.
In the last 72 hours, the best return deals on flights connecting Kansas City to Chicago O'Hare Airport were found on Spirit Airlines ($99) and American Airlines ($155). Spirit Airlines proposed the cheapest one-way flight at $44.
Even though you are not required to have a passport, keep in mind that an official ID is needed to board the airplane.
Kansas City and Chicago O'Hare Airport are connected by different airlines. The airlines that fly that route the most regularly are United Airlines (17 flights per day, British Airways (14 flights per day), and American Airlines (14 flights per day).
If you are looking for a flight deal from Kansas City to Chicago O'Hare Airport, look for departures on Tuesdays and avoid leaving on a Saturday, as it's usually the priciest day. When flying back from Chicago O'Hare Airport, Saturday is the cheapest day to fly and Thursday is the most expensive.
When flying out of Kansas City you will be using Kansas City. You will be landing at Chicago O'Hare Airport, also known as Chicago O'Hare Intl.
KAYAK is a travel search engine. That means we look across the web to find the best prices we can find for our users. With over 2 billion flight queries processed yearly, we are able to display a variety of prices and options on flights from Kansas City to Chicago O'Hare Airport.
KAYAK’s flight Price Forecast tool uses historical data to determine whether the price for a flight to Chicago O'Hare Airport from Kansas City is likely to change within 7 days, so travelers know whether to wait or book now.
Hacker Fares allow you to combine one-way tickets in order to save you money over a traditional round-trip ticket. You could then fly to Chicago O'Hare Airport with an airline and back to Kansas City with another airline.
Sometimes travel dates aren't set in stone. If your preferred travel dates have some wiggle room, flexible dates will show you all the options when flying to Chicago O'Hare Airport from Kansas City up to 3 days before/after your preferred dates. You can then pick the flights that suit you best.
Read more about Delta
Pros: I was moved up to comfort instead of main cabin.
Cons: The wifi didn’t seem to be working on the flight even tho it said it was equipped.
Pros: Absolutely nothing.
Cons: Honestly everything.
Pros: Crew was awesome!
Cons: The boarding did not go on time. An announcement about why would have been nice. Still made it on the flight on time.
Pros: Same crew and great experiments again
Pros: Kosher snacks! Thank you! Very safe and controlled Covid procedures. Made me feel safe.
Pros: Very controlled and safe Covid procedures. Outlets and screens at every seat.
Pros: Felt very clean and so glad they are not selling every seat
Pros: Highly attentive crew, extremely helpful, made a bad day bearable
Pros: It was all good glad the last leg of the trip was pleasant.
Pros: Airplane accelerated from stand-by directly to runway without preparation stop. Awesome!
Pros: Very helpful and professional crew, despite some pretty snarky passengers. Seemed to go out of their way to accommodate everyone.
Cons: Bigger seats would have been nice, but these were okay. Changing planes at JFK was tight due to late departure from Atlanta, but it worked out. Overall, no complaints and I would fly Delta again given the opportunity and choice. Thanks!
Pros: Nice crew
Cons: No leg room for 6’6” person.
Cons: Small plane, feels cramped
Pros: Crew was friendly
Cons: The boarding process was rough and haphazard
Cons: No sandwiches for sale just snack boxes
Pros: All the attention bestowed upon me
Cons: Smooth on time flight
Pros: Lots of leg room, smooth flights and plenty of notification of any upcoming turbulence. Delta did fantastic with keeping everything from check-in to landing friendly and professional. Will definitely fly again
Pros: I am usually happy with Delta.
Cons: Huge smelly person invading my space. Disgusted by his hot sweat on my leg. Used up 10,000 miles and paid too much (watched the fare go down several hundred dollars) and ended up with a middle seat. Not happy.
Pros: Crew were ok. Not that comfortable.
Cons: seat need to be more comfortable
Pros: Flight left on time
Cons: Gate crew had trouble identyfing boarding pass on their computer. Difficulty getting on plane
Pros: Fast boarding, friendly crew, and comfy seats
Cons: It was pretty bumpy and a few times we changed altitude very quickly
Pros: Flight attendant's are awesome and they always try to make your flight better.
Pros: I loved the flight attendants and the desk staff everyone was so friendly and made me want to travel delta again.
Cons: Delta doesn’t offer military spouses free checked bags and I found this out at the airport. It was disheartening, but at least it’s Delta and not the airline that is supposed to represent America.
Cons: Rude to passengers and then went to the back and loudly complained about other passengers. Very unprofessional.
Cons: Plane journey awful. Speaker had a loud buzzing noise all the time so never heard a word bad landing. Rattling plane Very cold.
Pros: On time
Cons: Small aircraft
Cons: Over an hour delay before boarding due to supposedly bad weather. Because flight was overbooked they were offering $400 gift card to change to standby on another flight. If you didn’t make that flight (evening), you’d be confirmed on a flight the following morning with one stop in Detroit (we booked a nonstop to Chicago). Uh, no thanks. Then to top it off, we’ve landed and been told that it will be at least an hour before we can deplane due to no availability at the gate (it’s 1145 pm right now). All this plus their new policy of not allowing us to select our seats because we bought the cheapest tickets. Really Delta? You go ahead and cater to the rich and I’ll choose to fly with another airline.
Pros: Flight attendants were pleasant.
Pros: Friendly service, comfortable seat, on time, no issues.
Pros: The crew was great
Cons: The flight was 4 hours delayed
Pros: Too crowded overhead storage got filled right away. Had to place my bag under seat. Could not extend my legs.
Pros: I flew on a basic economy fare (I understand the restrictions) and was seated in Economy Comfort +, so that was appreciated.
Cons: I could see on the Fly Delta app that I had been placed in seat 10B, but neither the app nor my boarding pass gave me a group to board with, so I assumed that I needed to board with group 3, which necessitated gate-checking my rollerboard bag. Only when I approached the gate to board did I notice on the info screen that I had been "upgraded" to Comfort + and granted boarding with the Sky Priority group. I wish this had been clearer so I could have avoided waiting to board and gate-checking my bag. Minor inconvenience but room for improvement on Delta's part.
Pros: i liked that staff and crew were very communicative and pleasant.
Cons: one crew member didn't show up and caused delayed flight.
Pros: Flight was on time. Boarded quickly with no fuss.
Pros: The Delta people were solicitous, efficient and brilliant the whole way through. We had not a bit of trouble. Our first class seats were comfortable, but with the supplied blanket, pillow and poor air conditioning it was a hot flight. The cabin personnel were wonderful as per usual, and my tasty gin and tonic soothed any discontent. I wish I could fly this way all the time!
Cons: The private contractor handling wheelchair assistance was terrible. A Delta employee theorized that they do not pay enough to attract and retain personnel. Our pre-arranged chair was not there, multiple calls by our Delta assistant finally got us a ride to the chair holding area, but after about 45 minutes we gave up and shuffled off to the security area on foot. Thank goodness my hubby is mobile enough for that to have been an option. When we abandoned our wait we were still 4th in line for an attendant to push the chair. If Delta has any responsibility in this it would be in the retention and compensation for the private contractor.
Pros: Accident on way to airport, so I showed up to check bags 45 minutes before flight time. They said they couldn't get the bag to the plane..in 45 minutes? So, they put on the next flight... 6 hours later. Said I could fly without the bag... uh, no thanks. They would not look for alternatives without charging me more. Flight attendants were crabby, otherwise everything was fine. I flew British Airways a few months ago. Night and day. Seriously. Delta does not even approach having good service. There was no comparison to British Air--- Delta is not in the same league.
Pros: Airline stewards were very friendly and pleasant.
Cons: We booked with Delta, but were put on Air France. Even though we had our boarding passes in hand we had to wait in long, slow line for baggage tags because they would not print from kiosk. There was minimal Air France staff on duty serving thousands of passengers during busy season (July). While the lines grew larger, the staff was reduced from 4 to 2. Another long, slow line for customs, another long slow line for security=Charles De Gaulle airport was awful. We arrived at the airport 4 hours before our departure time and got to our boarding gate with no time to spare.
Pros: Entertainment options weren't bad. Most of the crew was polite other than one flight attendant who seemed ambivalent and unhappy to be there.
Cons: Three hour+ flight and just one tiny bag of pretzels? And no lemon or lime wedges on the beverage cart? Plus, I have to pay extra for one checked bag. I will only fly Delta if I have to in the future. Subpar airline.
Pros: Boarding was easy. Wifi was available and we got some snacks. Paid extra to sit in roomier coach, was worth it.
Cons: Still pretty cramped, not the crews fault. Would've been better with the seat back screens
Pros: What I liked: Sky Priority privilege came with separate luggage check-in queues and early boarding
Cons: What I disliked: Seats were too small No beverages or snacks offered No USB or power outlets available Three different groups board before Delta Comfort (e.g. those needing more time, travelers with children, first/business class) Didn't see the value compared to a less expensive main cabin ticket
Pros: I appreciated the helpfulness of the crew.
Cons: On the flight to Kansas City we had movie screens which spoiled me and made me think we would have them on the way back to Atlanta.
Pros: Good uneven full flight
Cons: The flight attendant looked like she was mad throughout the whole flight
Pros: We were delayed due to weather and Delta brought a cart of snacks and drinks over to the gate for us.
Pros: I had a great pilot on this flight. He always told us what was happening, why we had a wait on the tarmac in LGA, why he anticipated it might be a choppy flight, how to access in flight entertainment so we could be distracted. Gave us some trivia questions. Joked about Pokemon go, walked along the aisle talking to us. He was awesome!
Cons: Seats were uncomfortable. But what else is new?
Cons: Our flight was cancelled til 24 hours later. And then delayed two more times before we were able to fly out. Very frustrating experience
Cons: The customer service desk!
Pros: empty plane
Cons: They didn’t even offer water to drink and came up and down at least 8 times to collect garbage. What garbage you haven’t offered us anything to throw out. They announced for their crew protection service may be slightly different if there is turbulence whatever
Pros: Crew was great.
Cons: Need better snacks on American.
Pros: The seats were comfortable
Cons: Everything was fine
Pros: The crew was very friendly as well as the pilot after we had landed. Also was nice they gave us each a little water in a plastic bag as well as a snack
Cons: Not much anything can be done to make a flight better with Covid. Masks have to be on, no drink options available anymore.
Pros: Everything was great. But the American Airlines can improve on not letting non-first class passengers use the restroom up front.
Cons: The food! Bring back real food please
Pros: Bags are no where to be found after landing 25 minutes ago
Pros: Great customer service
Cons: Nothing that I can address everything was good
Cons: No social distancing due to all of the seats being booked. My significant other was moved from her seat to another one across from me which was unfortunate.
Pros: Yes they were amazing and the seats were comfortable.
Pros: Everyone was well behaved.
Pros: Crew was great
Cons: Not operating in any way like there is a pandemic going on. Both overbooked flights. Put everybody too close together and then spouted a bunch of social distancing. All words no action. No sanitizer or wipes offered. No amenities.
Cons: Seat choice flexibility, but it was basic economy...
Pros: Crew was nice
Cons: Lots of empty seats... during covid/social distancing there should only be 2 ppl in a row especially if there is room...it was crowded and not consistent with signs posted saying stay 6 ft apart
Pros: Staff was nice.
Cons: Nothing really
Pros: crew was nice and friendly and the plane landed earlier than estimated.
Cons: Middle seat was occupied on my flight.
Pros: On time and great crew
Pros: The employees were friendly and helpful.
Cons: We haven't made it to Rochester as intended. It is covid time and our flight had mechanical difficulties. The airlines has provided vouchers for hotel and dinner.
Cons: Boarding slow
Pros: Good service and great customer service
Cons: App functionality
Pros: Help with check-in
Cons: More friendly staff on airplane
Cons: As a handicaped disabled not able to walk and should be using a wheel chair,as I know from my many previous travels with other companies like lufthanza, klm..etc, I used to be the first traveller to go to the air craft when loading it to take off and the last one who would be leaving it after landing. Even when going through the check and security points I used to go in a special route especially for the handicaped but going with all other normal travelers lines with such amount of time waiting and crowdness is completely inconvenient. what happened through the trip was quit different , going with the travelers or after when they are boarding the craft make it very hard and time consuming , Wish you take care of it, as it's a very important handicaped service. Thank you for taking the time to read my comment
Pros: I liked the room.
Cons: There was no entertainment. Could not get seats together.
Pros: Flight was comfortable and enjoyable. Entertainment was great lots of films to choose. Service by the flight crew was excellent
Pros: This was a nighmare!
Cons: My flight Paris/London/Manchester?Chicago was the mos impleasant experience I ever had. On July the flight was schedule for 9...pm then delayed for two hours because of a fire, other passengers said, in London. At around 11pm, we were asked to line up for boarding. We stayed on line for an hour and fnally to be told the flight was cancelled. We were treated less than animals by British Airway. No ACCOMODATION!!!!!!!! No ACCOMODATION!!!!!!! We slept on benches at the airport. To be fair to you, I will not recommend British Airway to anyone.
Cons: American Airlines has terrible customer service. We were unable to board our flight at the Philadelphia airport because when we arrived (almost 2 hours before our flight) the ticket counter was already closed for the evening. No one from American Airlines could help us. We were left stranded at the ticket counter until it reopened at 3:15 am. We are very disappointed and disgusted with the poor service we received from American Airlines. After hearing multiple horror stories from others, it is safe to say we will never fly that airline again.
Cons: The vegetarian meal is always vegan, I miss the dairy :(
Cons: We booked our airline tickets at the same time and our seats were separate. This was the first time flying for my wife so she was very upset when we found out our seats were not together. We had to pay an extra $60 to have the seats moved to an exit seat.
Pros: Entertainment on screens
Cons: The gate agent made us starting in boarding group 6 out of 9 to check sizes of bags in the size box and she got into a verbal fight with another passenger. One guy told her she could board but the gate agent said no it didn't fit and she couldn't board. Then the agent claimed she had to gate check her bag and claimed there were no overhead spaces left. So everyone after that had to gate check. When I boarded there were at least 8 empty bins and I had not even gotten to my seat in row 22. The gate agent lied and slowed down the entire boarding process because she want to win a fight and show dominance over a passenger.
Cons: A passenger caused a delay in security, and as I'm rushing for the gate, the agent closed the door and told me I couldn't board. She then marked me as a no-show, while she was standing right next front of her. I had to spend the next 4 hrs on the phone, trying to get my tickets sorted out. Then, upon arriving at Heathrow,... No luggage. They told me it was still in Chicago. Upon finally receiving my bags, I find them full of sawdust and sand, and several items damaged. I will NEVER fly American Airlines again, and I will highly recommend to my friends and family to avoid them like them plague. Horrible service! Nothing but a run-around and not once did the agents apologise, even after admitting that my problems on this journey were due to a mistake made by one of their agents.
Pros: No complaints. A smooth flight. Met my expectations. Would fly American again.
Pros: Finish currently use were the most courteous and caring I ever was serviced by.
Cons: Not much to recall
Pros: Boarding and flight were on time.
Pros: The flight was equal to AA service I have had on a regular basis.
Cons: My flight was delayed 4 times from Columbus to Chicago due to an ATC issue in Chicago. On the 4th delay announcement I had to rebook my international flight for the following day because my connection was leaving Chicago while I was still in Columbus. I had to rebook and get a hotel for the night on my own expense since American Airlines won't pay if it is weather related even though the weather was not the issue, rather air traffic control. The plane we got the next day was a smaller uncomfortable plane with zero entertainment and a crew that projected they would rather be anywhere else. I don't blame them, my experiences with American Airlines had been progressively getting worse.
Pros: Despite the boarding process, the on-flight crew was nice. The seats were comfortable. Also, I like the in-plane sockets and entertainment screens.
Cons: When preparing to board, the two clerks at the gate were very rude. I had a carry-on suitcase, a laptop bag, and a small camera bag. They wouldn't let me board, claiming that my camera bag was a third item that I couldn't have. They then tried to force me to check the suitcase which i explained that I did not want to do, before giving me the chance to place the camera bag in the suitcase (which it fit just fine). They were not understanding or friendly and really made me question my decision of flying with American Airlines.
Pros: Courteous crew
Cons: The plane was tiny and old
Pros: On time. Friendly.
Cons: They had no record of this portion of my trip, after a few people checked they found the Chicago to Ammon part so they added me onto a flight from Washington to Chicago. All should of went well from there but they sent me to the wrong gate. Luckily I just made it to the correct gate for boarding. Upon arriving at Chicago there was no one available to provide information on how to get to Royal Jordanian gates. Also on my AA portion of my flight coming into The U S in New York the flight was cancelled and I was told the next flight Available was next day (18hr delay) at the other NY airport. I had to have someone drive from D.C. (My destination) to pick me up
Pros: The staff were amazing. Very accommodating and with great dispositions. Boarding was easy.
Cons: For an international flight the seats were extremely tiny and the plane itself only had a few tv screens posted in the middle of the plane so everyone had to watch the same thing.
Pros: Very efficient boarding, comfortable coach seats, good crew
Cons: No food! except pretzels and sandwiches for purchase. I didn't purchase a sandwich but the two guys next to me did and were both vocal about their disappointment with what they received for $9. And they were strangers who didn't talk to each other the rest of the time, so I think they meant it. Also, entertainment: they had a movie on the pop-down screens, and 4 free movies to stream to your device using onboard wifi, as well as 2 tv shows. So maybe I'm being harsh. But it was a transcontinental flight and they didn't have headrest screens loaded with movies. Is this only for international flights? The movies were bad, or at least not appealing to me ('Keanu' and 'Zoolander 2'). It was possible to pay for additional movies, but who wants to do that? It was sort of the EasyJet model, where you get good basic service but pay for everything additional that one gets for free on Delta. Maybe that was reflected in the price I paid for the ticket, but I was expecting that AA would be in the same league as United and Delta. One nice perk: free wifi for T-Mobile customers, including me.
Pros: The air stewardess was friendly and courteous, the meal were tasty and sufficient.
Cons: The flight came in early but we had to wait over thirty minutes for luggage to arrive.
Pros: Got us to our destination.
Cons: The seats are basically a covered board that don't recline. For a short flight it is OK, otherwise if you want comfort beyond that, this is not your airline. Flight was delayed due to an IT issue and we couldn't board. Perhaps a backup plan for the future. Paper and pencil doesn't break down that easily as a backup option.
Cons: Everything is ok
Cons: Flight delayed 2hrs for no reason!’
Cons: We really need free drinks
Cons: Airplane was packed, no social distancing, and very limited leg room. Big room to improve safety standards and comfort.
Pros: We finally made it to the destination
Cons: the flight was delayed more than once. and it seems to be common on this route
Cons: When I was at the ticket booth checking my bag. The young man was rude to me and acted like he didn’t care to help. I told him I would also like to add my ktk aka pre check on to my ticket and he said he couldn’t do it. It seemed like he didn’t know what to do. I almost missed my flight due to not having pre check on my ticket. Every airline I’ve flown has never gave me this problem. I get anxiety more than most people do and this guy just made it even worse. I ensured I gave my the right numbers/letters for my pre check and he still couldn’t get on the ticket. I will never fly frontier airlines due to this
Cons: I got a notification that my 11:20AM flight from MIA to ORD is delayed for 5 minutes. Upon arrival in airport, I was told that there's a mechanical problem with the plane in ORD and that the plane hasn't left ORD (flight time 3:20). Thankfully, we had a place to stay for a day so we asked to be re-booked for the flight for the next day. Others took a refund and went to book a flight on a different airlines. Others had to wait until arrival of equipment and their plane didn't leave until 8:15PM that day (meaning they had to be in the airport for 9 hours!) I understand that the airline has limited amount of equipment and crews, but earlier notification would have been appreciated
Cons: Air traffic control issues kept us from leaving on time. They did a good job of catching us back up, and even though we were late, they made up time. I like the design of the plane where the seats are thinner and there is more leg room. I had quit flying Frontier because of the measuring of the carry ons, feeling like cattle being herded, etc. This was a better experience, with the exception of the carry on expense. With that and charging for every little thing, your prices are not any cheaper than any other airline.
Pros: Flight arrived very early
Cons: At check in staff were trying to make me check in a bag that's a carry on size. I have carried this duffle bag as a carry on for years with various airlines. I had a normal size duffle bag ands tag at check in were being extremely pushy advising me to pay an additional $40 to check in my duffle bag. He stated if I didn't check it in now they would make me pay an additional $60. I decided to take the risk and not check it in and I had no problems with my bag at the gate. I'm not sure if this is something they do to profit more money, but it was definitely an inconvenience going back and forth with the staff about my bag.
Pros: All employees I interacted with were very friendly. Return flight arrived early.
Cons: I thought I had found a great deal when I bought my Frontier ticket. Later, I learned they not only charge a fee to check a bag (increasingly common) but to carry on a bag. Basically, if your travels require, you know, clothes or any personal belongings, you'll be paying an additional $30-60 each way. In my case, it was an additional $70 total which means it was no longer my perceived "great deal". On the first flight, I thought I missed the beverage service..oh well. On the return flight, I realized they apparently don't even do a true beverage service because I finally had to ask an attendant for water just so I could take my medication. What else...it was an international flight and they had zero writing utensils to lend to fill out the customs forms. When I arrived at the airport for my return flight I discovered they were the only airline for which you couldn't check-in at a kiosk. This resulted in being forced to stand in the only giant line when I didn't even have a bag to check. After realizing just how cheap Frontier has become--and that it ends up costing much more, I will never fly them again.
Pros: Flight crew was excellent. Other ticketing agents helped to ensure that we made the flight.... in spite of the uncaring one...
Cons: Seats are super uncomfortable and tight... First ticketing agent calls out our flight... last chance (we were starting the kiosk process) - I call out that we are Chicago flight. She rushes us to the ticketing agent at the counter (46 minutes to departure).... ticketing agent at counter says "You'll have to stand in line over there for the next flight... should've been here 45 minutes or more..." I make my case (loudly) that we ARE here in time, and that we will only be delayed because she is dragging her feet. supervisor comes over and does something; tickets spit out and we are off to run to the gate. Make it; but way out of breath; and there is still plenty of time to board the plane.
Cons: crowded seats, no room for my knees, since the kids behind us had little room they were constantly kicking our seats and crying, the aisles were too narrow, the seats were uncomfortable, we did not understand that we had to pay an extra chg for our seats which should be part of the original charge (that's ridiculous!), had to pay an unbelievable extra chg for something to drink, and then if that wasn't bad enough, we had to wait for over an hour for our luggage! Never again will we book Frontier!
Pros: Not only were my fiancé and I hit with $130 in fees for baggage, the night prior we decided to upgrade our seats to row 1 for extra leg room for an additional $90. Little did we know for that price we'd be jeopardizing the ability to reclining our seats...on a red eye flight. I'm incredibly disappointed in frontier. I use to fly them frequently to/from SFO to the Midwest and the quality of service has decreased tremendously! These additional fees you tack on are taking advantage of customers and unethical. My family and I will not be flying with Frontier again.
Cons: Only airline in the airport with delays from a snow storm 3 days ago!! About 7 hours in the airport with multiple delays before it was canceled. No other flights available for a week. Refunds available (supposedly) but had to wait in lines over 10hours long or through their phone service with significant waits before being routed to their website which was pointless. Some people were waiting over 10 hours to pick up their checked bags from previously canceled flights. Hundreds of flights were canceled the day before as well. Again, this was the only airline in the airport with these issues. Other flights were leaving without problem. I will never fly frontier again.
Pros: I enjoyed that I had an aisle seat when I chose a random seat instead of paying for one. The crew seemed nice, a little overwhelmed but I had limited interactions with them. Boarding was fine and I was relatively comfortable on the plane.
Cons: I did not like that Frontier allowed for multiple people on the plane to yell and scream about the flight being delayed and how terrible their service was using lewd, degrading language that I felt unconfortable listening to after spending 6+ hours traveling before I even got on the plane! As a holiday traveler I am aware that there are delays and things are congested, maybe I'm the only one. I did not enjoy that I had to be subjected to that while sitting on an airplane that landed 45 minutes before even reaching gate. This continued on to the baggage claim section for another 45 minutes until finally I told the guys to shut up! The 2 men should have had security called on them or taken to another room to air their grievances instead of subjecting the rest of us to their tirade. I was extremely uncomfortable and disappointed in the way Frontier airlines at O'Hare handles disgruntled passengers and will most likely not fly Frontier again despite having a relatively enjoyable flight.
Pros: Flight was at a low price and convenient.
Cons: Mobile app was not working correctly and a ticket agent helped me purchase there at a discounted price. On the way back the ticket person didn't help at all and said she knew they were having problems with the mobile app. Said she could do nothing and quickly gave me a customer service number to call. Wow that was really effortless. If you have an app to purchase at a lower price for carry on and it is not working then have a back up plan to help you customer get what is advertised. Like it was a bait and hook. Besides that everything else was OK.
Pros: The flight attendants were fairly kind and considerate when going about their job.
Cons: I fly a lot and have taken a fair share of disappointing flights but this one certain hits the top. The boarding process was chaotic; the woman at the counter was down right rude and did not once make eye contact. The flight crew was close to useless when people were taking too long to be seated or placing bags in the overhead. I cannot rate food or entertainment because frontier is too cheap to even hand out tiny bags of mixed nuts. You certainly pay for what you get. Then we all waited 45 minutes for our bags to be unloaded at baggage claim. That is an unacceptable amount of time! Only for me to realize my bag was lost and somewhere in Mississippi. I've been traveling as a frequent flyer member on united and American for five years and I was considering joining frontier'/ program but after this experience I need to reevaluate.
Cons: I showed up to get boarding pass and no one was at counter. I waited and when she finally showed up she wouldn't let me check my bag that I already paid for online saying I must be there 45 min prior. I was exactly 45 min prior but waited for someone to come check me in. Therefore I JD to open up my suitcase and throw away every product I had since I was carrying my bag on. Trying to rack my brain if that was everything I ran to security. They ran my suitcase through scanner and checked my suitcase 3 times which took a very long time all bc of a wine key I had and forgot about. Finally finished I ran to my gate only for them to tell me it was too late. I am a frequent flyer and am very aware of what to take and not to take on a carry on. But bc it was supposed to be a checked bag it was a nightmare. I have never missed a flight and I have always gone through every airport in the states and internationally quickly and stress free. I will not be flying with frontier again.
Cons: Keep in min someone else bought my ticket. However, is was ridiculously priced. Then you have to pay for carry on bag which is ridiculous and costs more than a checked bag. On the flight there were no tvs. No big deal because I don't feel like giving them more money. However, you don't even get water or anything to drink. So I sat there suffering with a dry throat the entire time. My friend asked for a cup of ice and they wanted $2. On top of that we hoarded the plane well after we were supposed to be already in the air.
Pros: The crew were the best flight crew I have had, funny, enthusiastic, happy to help and very friendly. If all your crews were like that it would be awesome
Pros: The plane did not crash. That is the only positive aspect of the trip I could come up with.
Cons: I paid for my checked luggage, which was expected and fine, however I was told my carry-on bag was okay but it was not. After my ticket had been scanned at the gate and I was already halfway down the gangway, a gate agent began yelling at me to come back. The other passengers looked at me like I was a criminal or something and it was quite humiliating. The agent said (rather rudely) that I had to pay an additional $40 for my carry-on. I explained that I was told the bag was fine when I was at the ticket counter but they did not care. They further informed me that I was paying $10 more for my bag than I would have at the ticket counter, leaving me feeling scammed. I emailed the company immediately upon arrival, explained the situation, and asked for a refund of the carry-on fee given the unusual circumstances. I was flatly refused. Horrible experience, horrible employees, horrible customer service, horrible airline. Their ticket prices might be low, but that only seems to be to lure customers in so they can be tricked and swindled for more money. I paid more for my bags than I did for my ticket!! This company seems to operate on a "bait and switch" business model and through some research I did on them following this experience I found they already have compliants against them to the Better Business Bureau. AVOID THIS AIRLINE AT ALL COSTS!!!
Pros: The airline crew was fine. The flight itself was fine.
Cons: During an extended delay, Frontier airport staff neglected to communicate with the planeful (approx 200) passengers waiting to board our flight from Denver to Chicago. Although the flight time was changed several times, no accurate information was given to the waiting passengers. We were only told we did not have a crew, and if a crew was not found, the flight would be cancelled. The Frontier staff did not seem to care whatsoever about the effect of the extended delay on the passengers, or the very possible cancellation of the flight. In the end, the flight boarded about 2 1/2 hours late, and arrived 3 hours after its initial scheduled arrival time.
Cons: The highway to the airport in Phoenix was shut down due to a murder on the highway. I took an alternate route. Then the construction at the airport and the signage was terrible. I stood in line curbside to check my bag at what I thought was frontier but it was delta. By the time I got to the frontier desk, they closed the flight. They said they could get me on the flight but not my bag. My bag had my sales materials in it. It had to go with me. I ended up on a United Flight. Cancelled Frontier and they charged me 99.00 to cancel!!! And I had trip protection but it does not cover incidents like this! UGH! It was my first experience with Frontier. I did not know they were fee heavy. I will not fly them again.
Pros: I sat in the first row, so the leg room was pretty good.
Cons: Kayak quoted ticket prices in search results that were not consistent and I didn't know off the top of my head that Frontier makes you pay for all luggage, even carry ons. The woman at the ticket counter did not notice my luggage and let me know that I needed to pay extra for it, so I paid twice as much at the gate ($60) after being pulled out of the boarding line. These results should be marked differently so it's not so difficult to figure out which tickets are actually less expensive. Only water on the flight (unless you want to buy a can of soda for $5), only one chance to get water, food is also only for purchase. No entertainment options. An oil slick of grease and grime over my window. Very, very unimpressed.
Pros: Newer jet, clean, smooth flight
Cons: Two of the three flight attendants were a little obnoxious. Before we took off, the female African American attendant openly said that people weren't listening to her about stowing carry on bags and said "this is like dealing with a bunch of 2-yr olds" uncalled for in my opinion. The only male attendant was insincere on his announcements and it's the first time I've ever flown (hundreds before) where on two occasions he asked for people to clean up after themselves. Also the lines at the sole checkin desk in Seattle was too long. Should have had more than one person checking people in. I'd not recommend this airline if I was asked today what my opinion was.
Pros: The actual flight itself was smooth and as expected.
Cons: Everything else but the actual on air time itself was awful. At ORD the lines were short/fast but the agent was a little rude, it was my first time flying Frontier so I just had a few questions and she made me feel like I was annoying her or wasting her time. At the gate the boarding process was as expected, except I think the gate agent could have done a bit better crowd control, it was really cumbersome to get across the multitudes of people with unassigned seats or later zones that were clogging up the entrance just standing there. The flight was smooth. Upon arrival at PHX luggage took upwards of 30+ minutes to arrive and some passengers had to wait much longer. My luggage arrived damaged. I filed a report at the Frontier desk but their response was to ask me to leave my broken luggage there, take my items in clear trash bag and wait for a voucher. How am I supposed to take my items to a hotel for business meetings in a trash bag? That's not an acceptable solution to a problem I did not create, baggage handlers did it. When I got to the hotel I realized that the items I had on the front pocket of my luggage were tampered with and one item was missing. I was told I could go spend the money to replace my luggage and bring them back the receipt, and then leave them the broken luggage cause and I quote "you can't have it all". What does that even mean? I can't have MY luggage? That I brought in perfect condition and the baggage handler broke? Come on. They did not explain if they would offer a refund immediately upon receiving my receipt, it was all very rushed and vague and I was going to miss my transport so I had to leave. They did not give me a claim number or a number to call back at. Nothing. I wasn't even being rude or loud or annoyed like some customers get when these things arise. I understood perfectly that it was an accident and these things happen, but I still deserved a proper response and decent treatment, since I just paid $45 for a checked bag only to have it be broken. On the day of my departure from PHX I arrived at the airport on time, 2 hours and 15 minutes earlier from my departure. I stood in line at Frontier for an entire hour to check in my luggage even though I had checked in online and already paid my fee. I asked if there was a place for people who already were checked in and a rude airport staff member told me to just "get back in line". After waiting in line for that long suddenly the desk agent yells to all the passangers from a flight to Denver to move up to the front of the line, so about 100 or more people move ahead of me despite the vast majority of them having arrived late. I understand their flight was leaving earlier but what about our flight? How is it reasonable or fair to reward people for being late and make people who have been dutifully and calmly waiting in line FOR AN HOUR standing with heavy bags wait even longer? The whole thing was just terrible!
Cons: The flight price looked great and like I was saving money, I was very wrong. By the time that I was charged to select my seat, pay for my one bag, and pay for a soda on the flight, I could have flown a different airline and saved money. The flight was delayed both ways. The way home was even worse. It was delayed 4 hours because of three different issues and we had to change plans. The crew was extremely rude to people who were inquiring about the delays. I will never, ever fly this airline again...
Cons: These people can't seem to get a plane off the ground - excuse after excuse, and joking about it all the way. Oblivious to the hardship this causes their passengers. Two words: never again.
Cons: Frontier airlines has left an unforgettable experience to cherish in the years to come. I can say it was undoubtedly one of the impeccably worst airlines to travel ever. My flight was scheduled to travel from Kansas City to Chicago at 7:23 pm on Thursday. Initially I got an email from them saying the flight has been delayed and the new departure time is 9:45 PM. When I searched about it in GOOGLE it showed me that the flight has been cancelled, Furiously I called the customer service and they weren't even having an idea about the flight getting delayed in the first place. I had to travel to airport which is 50 miles from my place just to know that the flight got cancelled and the next flight is on Sunday. Due to their technical failure, I had to wait till Sunday to board a flight to Chicago(They gotta be kidding, wait 3 days to board next flight). I had to cancel few other flights, meetings and hotels as I am not able to board this obnoxious flight. Overall, The customer service is lackluster . Their website is very slow and has false information. The refund process is bad. They dont even intimate you through email if the flight is cancelled I am referring this airline to all my colleagues and friends. If you have a lot of money for procrastination, you are welcome to travel with this airline.
Cons: The plate was late with no reason given.
Cons: I bought insurance for the flight but then was denied any compensationfor missing the flight due to circumstances out of my control.
Cons: The discount terminal at LAX was a zoo. The flight was pushed back multiple times, with gate changes, and I think we left almost three hours after the scheduled departure. There was little acknowledgment of the delay -- something like a free beverage would have been nice to make up for the scheduling inconveniences. The flight itself was very spartan and the lack of cushioning or reclining made it a pretty uncomfortable few hours. After touchdown, we were on the tarmac for at least forty minutes waiting for a gate to open up. This was not a good experience -- I felt like a fifth-class (or lower!) traveler and I will probably pay a little more to avoid flying with this airline in the future.
Pros: Getting off the plane.
Cons: For starters, we scanned our tickets at one gate and boarded at another. First time I've ever seen that. There weren't enough Gate Agents to manage things so I waited in line for 40 minutes to pay your ridiculous $60 carry on fee. By the time someone was able to help me, my boarding group had already boarded. I ended up paying the fee and was forced to gate check my bag anyway as all the overhead space was taken up by the time I got on the plane. Nice work on your end milking that $60 from me. Since I wasn't able to check in ahead of time, I was stuck in the middle seat (I'm 6'5"). I would have happily paid an extra $250 to not sit in the middle, but thats besides the point. Just as I'm about to close my eyes, your stewardess gets on the PA and starts hawking Frontier credit cards for 20 minutes. If that wasnt bad enough, she had the audacity to shove an application in my face and remind me 'its the best credit card in the industry!' The credit card pitch and "buy 3 get 1 free' happy hour offers made the flight feel more like a sad Panama City spring break than a return flight after a long business trip. Alas! We landed at ORD 'on-time' which is always good for Frontier's stats. Unfortunately, we sat on the tarmac for 30+ minutes waiting for someone to man the sky bridge. Oh, and it was a nice touch deplaning in the international terminal returning from a Kansas City flight. Long story short, Frontier is now in the same category for me as Spirit Airlines. You fooled me once, but you wont fool me again. I'm just glad it was a one-way ticket. PS: when did airlines start soliciting tips for the flight crew? In all my years of traveling, I have never seen that before. Embarrassing.
Pros: Nothing except the flight attendants tried to be pleasant
Cons: On a Friday night the flight was over 4 hours late. There was nobody at the gate the entire time and no notifications on the board we had to find it by calling customer service or notifications on our phone that were confusing. No apologies or explanations were ever offered. No refunds and to add insult to injury when we finally got on the flight they still insisted on charging for a soda. The seats are barely better than sitting on a bus, hard plastic with minimal cushion they are narrow but the leg room is adequate. They took away an entire day literally noon to 9 pm from everyone just wanting to get home or a get away weekend in Chicago and offered nothing, in 2 hours they could have sent another plane from the hub in Denver but felt it was better to ignore probably 150 customers for 6 hours. they could have rescheduled the flight for a later time allowing people to leave the airport and come back or given people food vouchers none of which they did. They could've done a lot of things but chose to be a low-cost airline which they must have felt somehow validated poor customer service.
Pros: not much
Cons: poor customer service overall. On return trip, required to pay a "carry on bag fee" of $45 which is nearly double what most airlines charge to check a bag. was a total surprise charge, as we were not charged on the trip out. Return trip - sat on runway for 40 minutes before take off. Made up some time in the air. Upon arrival, sat again for > 30 min before a gate opened. dreadful. Didn't offer beverages without a charge - had to ask if you wanted water (not offered). Purchase snack menu items - very poor selection.
Cons: Our flight was scheduled to leave at 4:15, their was another flight at the same gate scheduled to leave at 3:45. It was unsurprisingly not enough time to board the flight before. While in that extra time of waiting for our plane to come to the gate after the flight before took off a hail storm hit. Had we been on time we would have avoided the storm. We also taxied in Chicago for over 20 minutes waiting for our gate. I ended up missing two of my buses to my final destination which was very frustrating.
Pros: The low price of the fare
Cons: 1. All the added charges even for a refreshment 2. The obnoxiously loud noises coming from the plane mechanics 3. A group of 5 that were drunk, belligerent, loud, and inappropriate 4. Lack of cleanliness (old tissues & trash stuffed in the seat pocket, trash on the floor, looked like throw up in our aisle-our entire aisle asked to move seats) 5. Stewardess speakerphone so loud It was painful
Pros: The flight landed early.
Cons: We spent 15 minutes taxi-ing off and on the runway. Baggage was sent out 27 minutes after passengers left the aircraft. My seat was at the end of the aircraft, and I had to pay extra for that, and had sticky gum all over it. When I told the flight attendant, she said, oh no, really? The flight attendant did nothing to help me be reaseated or clean my seat. After a passenger vomited, the flight attendant did not help the passenger by providing anything to cleanup. The aircraft stank of vomit as we sat in the runway for 15 minutes. The flight attendants woke me up to sell their credit card, but not to provide refreshments/water. The announcements went on for over 10 munutes. My seat was surrounded by screaming and crying infants and nothing was done to help those mothers calm their children down. The seats had very little leg room for anyone my height and taller (5'9"), despite having to pay for the seat. I will not fly Frontier ever again. The upfront low price doesn't reflect the baggage, carry-on, and seat add-on fees, so it's very deceiving.
Pros: It was a short flight.
Cons: This is as much against kayak as Frontier. If you display a price that includes all fees and taxes then that's what you expect a particular airfare will cost. When shopping on Kayak most people are looking for the best deal. If upon the day I fly I effectively have to pay the equivalent of the original fare AGAIN just to carry on my bag then I feel deceived. If I had known the actual cost to fly Frontier the day I selected this fare I would never have chosen Frontier. And I never will again. The ticket counter employees are obviously tired of hearing such complaints as well. They are a surly bunch.
Pros: The crew
Cons: At no time was I made aware during my booking that I would be charged for a carry on either. The crew was great. Did not like not being offered even water.
Pros: I liked the low price
Cons: I didn't like that as a disabled young person the airline did not accomodate my injury. The previous 7 times I've flown since my injury each and every airline has given me priority boarding AS WELL as priority seating with more leg room. I cannot bend my right knee enough to sit in a regular airline seat. The entire 4 hour plane ride I was in pain and had to consume more then normal pain medication to make it through the flight. It's absolutely unacceptable in 2016 to comepletely disregard persons with disabilities when it comes to flying. I plan on writing a letter to Frontier airlines, as well as any affiliated companies they work with. I will not rest until it's assured this does not happen to anyone else.
Cons: We landed 30 minutes early and got off the plane 15 minutes late. Of course statistically Frontier is going to say that they were early to tote their efficiency. Not so efficient when you have to sit on the plane for 45 minutes while your ride from the airport circles around wasting gas because Frontiers website indicates you have already landed.
Cons: Seriously, it was a horrible experience. Everyone complains that they're misleading with the cost, but it really just adds up to what you pay on other lines, maybe slightly less still. BUT, so not worth it. Spend the extra money elsewhere. Terrible customer service. Seriously, there were 3 people that were nice, everyone else was flat out rude. Both on the phone and in person. And I was nice to them even though I was really upset, which was hard to do. Our first flight was delayed 8 hours for maintenance. We got a $10 food voucher and a $100 flight voucher. Not the best compensation considering the duration of our time in the airport and the cost of food, plus the fact that our flight was more than $100. We couldn't use the flight voucher on our return flight because it was already booked (even though a supervisor prior to that said we could), so that was worthless since I have no interest in flying with them ever again. I found out later that the flight voucher can at least be used for baggage and seat selection on the return flight, which no one mentioned even when I specifically asked multiple people (including a different supervisor) what it could be used for. But that didn't help me out either since... the flight back was flat out cancelled 40 mins before it was due to leave because they didn't have a crew to fly it due to weather issues elsewhere. The next flight they could get us on was two days later or 2 weeks later... We got a refund, but of course since it was such short notice then booking on another airline was far more expensive and they don't make up the difference. It seemed like Frontier runs things so tight that they don't have any backup plans for what I would assume are not wholly uncommon things, like maintenance and weather issues. And, as other people have pointed out, they were the tiniest seats I have ever seen. All I could think once we got on the plane was, "Thank God I'm not fatter or taller and thank God we weren't stuck on the plane itself!"
Cons: I arrived at the airport 2 and 1/2 hours early for my flight... When I get there the line to just check a bag is swirling around the airport. I was disappointed I'd have to wait in said line but I went to the end to start the process of getting it done. About 30 mins into this line one of your employees starts calling off flights ones I'm assuming wee leaving soon so those people got to cut to the front of the line. A respectable thing but also very frustrating for the people actually waiting in line because it stopped movement completely. After they get those people out the line starts moving again but the one person controlling the line leaves and the people in the back feel untitled to bumrush forward and open up one of the crowd control polls and get to the front at which point everyone else is stuck to wait for the back of the line to go first. No one stopped them just let them go right ahead and make me wait. So at this point I've been at the airport for about an 1 hour and 15 mins. Not even through the line. As I approach the front finally an employee comes out and closes the crowd control line that made it possible for everyone to cut when I pointed that out they gave me excuses and were very rude. My flight was boarding in the next 45 mins and closing gates in the next hour or so. Next they start calling flights again ones that need to get through because they won't make their flight if they won't. My flight home is one of those. I'm at the front of the line so I figured I'd just be allowed to check my bag and get going but instead she lets people that I watched walk in less then 15 minutes ago go in front of me. I was furious I had been waiting 1 and 1/2 hours and people who showed up 15 mins ago are probably going to make MY flight while I wont.. I point this out to the lady and she says I'm just trying to get everyone to their flights and I do appreciate that but they were going about it all wrong. I finally checked my bag with probably 40 mins to spare before doors open to board and 1 hour before doors close. I turn the corner to look at security and feel defeat because I know there's no way I'll realistically make it through I turn around to talk to a supervisor about what she can do.. Get me on another flight? At least tell me they will work on their tactics of the bag check line. But instead the supervisor tells me that I have to try to get through security and that its my problem and they will deal with me at the gate if I don't make it. I hurry into line at security and we are not moving. All of a sudden the security line starts picking up because they brought the dogs out. I get through security with about 3 mins to spare I start running I get to my gate on the dot of gate close and the only reason I made it is because of delays due to maintenance which I had asked to reseive updates on my flight that wasn't given to me.
Pros: The entire experience was horrific.
Cons: Flight was delayed by 4 hours. Reason being there was no crew due to the reason there was a snowstorm in Denver. Second, there was afamily ask for sitting in front of. The kids were out of control the parents nor the flight attendant said anything. The kids were banging on the armrest and the table. BirdTo you, I say you have won over the heart of my best friend. You have won over my heart, and the hearts of all of her friends and family. We’re giving her away to you, know that you’re marrying one of the most wonderful women in the entire world. May you cherish her, the way we all have. May you love her the way we all have. May you overcome any challenges your future faces. To you, I say thank you. Thank you, for making my best friend’s dreams a reality. Thank you for giving her the fairy tale she so very much deserves.Third , the turbulence was horrific!
Pros: Flight attendants and gate personnel were very gracious. Nice flight (weather cooperated) and no delays.
Cons: Desk personnel at ORD were horrible, very abrupt, and just plain angry. Everyone has a bad day, but I'm easy to deal with and the only thing I did was step one foot over the "wait" line to the counter. I apologized after you snapped at me and continued to smile... while you continued to frown and be condescending. That alone means I don't fly your airline again. I can afford the extra for Delta and I should have stayed there. Seats were really uncomfortable and though we paid extra for the better seats, leg room was at a minimum. Again, about what I expected. All told, for 1 bag and a little more legroom, we paid an extra $115 per tick. Not really any savings over a more full-service airline.
Pros: Point A to point B
Cons: This is probably a common statement, but I will never fly Frontier again. Kayak costumers should be especially wary since Frontier's main strategy is extracting fees for things everyone expects to be free. You will pay $30-40 for either checked OR carry on bags You will pay $15+ just to have the seats you bought next to eachother. You will pay $20 more for any of those seats to recline at all This would be ok, but the bag fees alone more than erased any savings I got on the tickets.
Pros: The fast boarding
Cons: The price of the flight did not include information about the luggage and seat fees. As a dependent of an active duty service member, I have never had to pay for luggage. Ever. And to have to pay for a seat on the plane, an additional $150 round-trip for luggage and pay for water on the flight too, it made me very angry. I will never use Frontier Airlines for any or my travels, nor will I ever recommend that anyone uses them either. In fact, I have already told friends and family to avoid Frontier because they are a total rip off!
Pros: Seat was not comfortable. But plane was on time and crew members were polite.
Cons: Improve seats.
Cons: Didn’t let me in on the plane and plane wasn’t boarding yet they made me miss my flight
Pros: Crew was very nice.
Cons: They really packed us in like sardines and did not enforce any mask-wearing.
Cons: Too many people, some people are flying sick . I just wish someone would check their temperature
Pros: Big seats
Cons: Free wifi
Cons: Free baggage and seats
Cons: Constant meaningless delay’s.
Cons: Every thing
Cons: Hospitality, comfort, fees for everything
Pros: One of the flight attendant accommodated our seats due to wheelchair service.
Cons: We are in covid19 and social distancing was not properly in place. Our seats are ere too close together. 6ft was not at all practice! Also, the Lady who checked our bags in was very rude. She over charged me and was throwing my bags. Customer service by her was totally horrible!
Cons: The check in staff. Had No sympathy that I had to leave my things because I was not charged the 1st time I went. But I. The way back u was getting charged I had the same bags as the 1st flight. Then 1 of my kids mask broke and I had no card mask should be giving out if a person is not weak g one. I am very unhappy with spirit
Cons: My flight was delayed 7 hours. I never recieved an e-mail letting me know of this even though I gave my email when I bought the tickets so that I would get updates on the flight. I checked the flight status before leaving my house at 2am and the flight was still on time. After driving 2 hours to the airport and going through security I found out that my flight was being delayed 7 hours and no representative was even at the gate to speak with. All I was given was one $14 meal voucher which didn’t even cover a full meal at the airport. It’s told that the issue was mechanical but I later found out that te first flight had been over booked and the 1pm flight didn’t have enough people on it so they made everyone on at 6am flight wait until 1pm to fly out. Once on the plane, the seats were hard and uncomfortable and the plane was cold. I am extremely disasiflied and will never use Spirit again.
Pros: NOTHING WAS GOOD ABOUT THIS FLIGHT!
Cons: I received notices of delayed departure of two hours but that same notice showed the arrived was delayed by over four hours. I called and talked to an agent and asked how my flight could have all of sudden gotten two hours longer and was told the delayed departure was correct and the arrive time was not. He said it was a mechanical issue and could change so I should still go to the airport an hour before my original departure time, which I did. When I arrived the flight was now delayed by more than four hours and I was told it was due to the crew being timed out so I had to sit there for five hours waiting to leave. I should be compensated for this error but cannot find out how to do that!
Pros: Flight departed early and landed almost 40 minutes early. Good service. Nice crew. I paid extra for the big First seat.
Cons: Still no frills. No internet. No power for your computer. No reclining seats.
Cons: 1. Flippant staff - it is not "hip" to be rude 2. We felt hostage on this plane. Not even water is available for free. 3. We ended up paying A LOT more for this flight, which is supposed to be a super economy flight. My bad for not understanding how gosh darn cheap this airline is. Had to pay even for carry on and to even get a seat assignment. Thia is NOT a family friendly airline. 4. Web site is all about bait and switch. When I logged on, initial rates low, then when I signed in, all rates increased.
Cons: Spirit Airlines does not care AT ALL. I will never fly them again. No explanation of delay, which then led to a full cancellation, in which they then had us waiting in a line for 20 minutes until they (finally?) ejected us out of the security zone because they put our bags at baggage claim, so I wasn't able to buy a flight at a desk from another airlines right nearby because I had to go back through security so they messed up my timing entirely. I have also not received my refund for my baggage / seat extras and it's been a full week. Horrendous. If I could give them negative ratings I would.
Cons: Flight was 2 1/2 hours late. Big front seats only barely bigger than regular seats. Flight attendants were more like salesmen - pushing the spirit credit card. Flight attendant very brisk as I initially sat down. I wanted to get something from my bag before stowing it in the Compartment above me. She literally took it out of my hands and said I couldn't have the bag out. The plane was still boarding, I was standing in front of my seat, not in the aisle, so passengers could continue to pass by. Very rude.
Cons: Flight was late by an hour. This then caused us to have to wait over 2 hours on the plane to be able to get off. US customs was backed up with flights that should have arrived after us. This caused us to miss our connection. The connection time for us was 3 hours and we still missed that flight. They then suggested that it was not their fault and that they would get us on the next flight on the next day at night. We decided to get our money back and bought a ticket with Southwest Airlines instead. They lack in taking responsibility for their mistakes. Their employees don't care and continue on as if nothing is wrong. Our whole flight missed each and every connection. we are all here with Southwest ready to fly out in a couple of hours.
Cons: Everything that Spirit has done has been mediocre. I bought a ticket for my employee to fly to New Orleans and he showed up at the kiosk 40 minutes before the flight and was not able to get on so I had to pay $15 to reschedule for today and he showed up at the same time and still they said that their computers were down and they couldn't check anybody in and there's multiple people angry that they're boarding passes want working and so now we have to figure out how he can get to New Orleans and actually make it there. It'll be three days of not being able to get there because of spirits unethical and subpar customer service. I will never choose to fly Spirit again after this
Cons: Flight was cancelled TWICE in one day. I ended up having to book on another airlines and paid quadruple the original price out of my own pocket. Spirit told me I should go to the airport (an hour away), and they would "try" to make put me on a flight with another carrier. This was a business trip and I absolutely had to be there for a certain time, so I couldn't risk waiting on Spirit to "try" and place me with no guarantees. They gave me two $50 flight vouchers, as if I'll ever fly with them again! Awful, stressful experience.
Cons: My flight was cancelled less than 2 hours before the departure. I was told this at the airline counter. I took 7 o'clock AMTRAK to go Chicago and then took Blue line (45 minutes) to get to O'Hara airport. The girl at the counter did not explain why the airplane was cancelled. She offered a flight next day at the same time. My poster presentation was at 8:30AM next day. There was no alternative flight from Chicago to Boston. I just cannot believe this. I totally missed my conference presentation. BAD!
Pros: Nothing at all!!!!!!!!
Cons: I always had problems with Spirit but to be honest after this last experience I will never fly Spirit again. My flight going to FL to Chicago was okay until after 10 mins in the air I received an email stated my Connecting flight was cancelled. When I landed, I went straight to customer service to try and resolve my this issue, the best thing they said they could do is make sure I am accommodated within a 24 hour policy however, they wanted me to wait more then 24 hours before I got on another flight. The whole experience was horrible. Which then I had to purchase another flight on another airline. Oh by the way they canceled my flight coming back as well. Spirit is an absolute joke, yes they are cheaper then other airlines but the service and headache they give you isn't worth it. Oh by the way they did give me ONE $50 voucher for my next flight (Yet I bought 3 plane tickets). What a joke give me my money not a voucher for an Airline I can't even relie on to get to and from a destination comfortably without any problems.
Cons: Spirit airlines cancelled my return flight along with nine other flights that morning. Their were hundreds of passengers left stranded and had to fend for themselves to figure out away to get home. The majority had to spend anywhere from $400-$1000 on a one way ticket back on an alternate airline. Definitely my worst experience yet. Customer service was rude and it took five hours standing in line to talk to someone at the airport. I ended up having to fly to a different city and drive to an a half hours in the other direction to get my car that was at the airport I flew out of originally. Never Fly Spirit Airlines no matter how cheap the flight is. You'll end up paying a lot more in the long run when they cancel your flight. This airline will be out of business in less than a year. I guarantee it!
Cons: flight attendant did not make the person in front of me put their seatback up for takeoff or landing, and I was the row before emergency row so it was hard to get in the seat or out! The 3-4 minute sales pitch for a credit card was over the top after being nickel and dimed for everything from boarding priority, seat selection, and bags. Spirit should not be listed with other airlines on flight services such as Kayak because of their hidden fees, and charging for carry on items. You should not have to sign up for their frequent flyer program in order to print a boarding pass.
Cons: I didn't like anything. Will never book with Kayak or spirit. My flight from Chicago to Minneapolis was cancelled and I have still not got my refund. Pathetic!
Cons: Myself and fifteen year old daughter exited plane from Ft. Myers to grab a quick bite to eat and upon returning to same plane with printed boarding passes and assigned seats our boarding passes did not scan correctly. At this time there was about 30 or so people behind us to board as there was plenty of time. We were asked to step aside and a employee was trying to figure things out. In the meantime ALL people in line were allowed on plane even though several had problems but were quickly fixed! At last second we were told to board the plane and try to find two seats. Only one was left on flight and we were told they had to leave and sorry but we must exit plane! Worst I have ever been treated by an airline ever in all my years of travel! I did get some money compensation, rented a car and drove 13 hours to Chicago! Awful way to end a vacation!
Pros: Not much
Cons: Were unable to get boarding pass at check-in desk unless an extra fee was paid; instead was required to get boarding pass at kiosk. Doors to plane were closed 30 minutes prior to scheduled flight time (the flight was delayed through no fault of Spirit; not blaming them for the additional wait at the flight gate). Distance between seats is smaller than on other airlines; quite uncomfortable. Baggage fee was excessive; We checked our baggage even though it was carry-on size because it cost even more to bring a carry-on. No frills is an understatement.....even beverage service was not included in cost. Spirit is no bargain even though it looks like they are the cheapest when you book the flight. I made the mistake of forgetting how miserable Spirit flights are, lured by the "cheap" fare. Will not forget and accidentally use them again!
Cons: During a difficult weather situation, Spirit was absolutely useless and left us stranded for a week. With storms on the East Coast, Spirit cancelled flights two days in a row (as did all other airlines). However, with Spirit, the website was useless for rebooking ourselves, and there were so few representatives at the airport and to reach a rep on the phone that we waited several hours just to be able to rebook at the airport. In the end, Spirit could not get us on another flight out for 7 more days. Causing extreme additional expense to me and my travel partner. I will never risk flying Spirit again.
Pros: Friendly employees
Cons: Spirit canceled our flight and their only solution was refund or wait 3 days until they could get us home. Had to spend thousands to rebook to get us home the next day on another again. Never again.
Pros: Boarding was easy. Flight had a few bumps but we were instructed to put on seat belts & then it was calm. Our flight attendants were friendly & efficient. I had an emotional support dog w/ me & they located a seat for me where there wasn't 3 across. SO nice of them & the lady on the aisle petted my dog on & off during the flight & thanked us for making her flight nicer. Had a smooth landing. When we got off they said good bye to my dog! What a nice crew! Flight left on time & arrived on time as well.
Cons: I enjoyed everything especially the crew.
Pros: Cheap flights.
Cons: We were told our flight was downgraded and that 35 passengers needed to switch thier flight as there was no seats available. We had a group of 5 people and 2 did not have seats. So we volunteered to switch our flights as we were told we would leave the following day at the same time all together, get a hotel for the night, food vouchers and 2 free round trip flights. So when they were switching our flights they booked 3 out of the 5 who volunteered and they told us we could not be on the same flight. Eventually they got us all on the same flight but that was 4 or 5 hours later. In regards to the food vouchers we were informed we could only use them in the airport but we were not allowed pass tsa as we did not have boarding passes. We then asked about our luggage as we had checked them in when we first arrived and they informed us they pulled them out of the flight and they were going to be at luggage claim. When we tried to get our luggage at baggage claim we were then informed that no luggages were pulled and they were already in transit to chicago. So the supervision told us that we could buy whatever items we needed for the night and we would get reimbursed later, which keep in mind we had to take a taxi from the hotel to a target near by. This whole process was ridiculous and it seemed as if no one was able to provide us with accurate information. Had we known it was going to be such a hassel and inconvenience to ourselves we would have never given up our seats to begin with. Pedro was the name of the person at the gate who informed us we would have a flight all together and that was false in which carlos had told him. Rosario at check in was patient and helped the most but she informed us our luggage was going to be available for us and that was false. Zachary manning Katona was very unprofessional and rude to us as well as his coworkers. And edier the supervisor informed us we will get a reimbursement for the items we buy since our luggage was shipped back to chicago, so lets see if thats true or false when the time comes.
Cons: There were 5 of us who were trying to print our boarding passes. We were close to the 45 minute cutoff but there was still a man there who could've helped us but he insisted that there was nothing he could do! We walked around the freaking airport and no one could help us. We called the 800 number, no help. They even wanted us to buy a WHOLE NEW TICKET, with NO discount! Never again will I fly Spirit. Found a cheaper, nicer flight with someone else AND they didn't charge for everything like Spirit does! Ugh. Worst experience flying EVER!
Pros: The crew was nice, I guess.
Cons: It started with my flight being delayed a literal 6 times throughout the day, it was the last flight of the day. I checked in the night before and saved my boarding pass as a PDF since I don't have a printer. When I arrive over an hour before my latest and most stable delayed time, I'm not allowed to print a boarding pass at the kiosk and am directed to speak to someone at the desk, but lo and behold, they've already left for the night. TSA tells me they can't let me through because of course Spirit boarding passes aren't scannable. When I speak to the Spirit rep in baggage claim as TSA suggests, she tells me she can't help me, can't print the boarding pass, and that I had to call reservations to REBOOK my flight because I was "late" for a flight that I already checked in for and was still over an hour away from leaving as far as I was updated. Two other men were in the same situation and we basically had to beg people in Southwest to let us print our boarding passes so we could get on the flight. I was successful but I don't think my comrades were because of course when they logged in to Spirit, they no longer had access to the boarding pass, despite also checking in online earlier. When I get through security and the gate, I find out the flight is leaving 40 min earlier than any flight status update reports. NO notification anywhere. I was so hesitant to fly Spirit knowing their history with others but I was going on a < 36 hour trip wanted to save $. Spirit will never receive my business again. They intentionally create systems to inconvenience people and provide poor customer service.
Pros: I got to my destinations safely.
Cons: You don't actually save money with this airline, which is something I had to learn the hard way apparently. You could hardly understand the pilot when he made announcements and the crew wasn't exactly rude, but definitely weren't kind and warm either. The man next to me pushed his button for someone to assist him and asked that they throw his trash away (not cool on the man's part, I'll admit that, because the crew was doing walk-throughs for trash every 5 minutes it seemed). But, the passenger next to me did not deserve the passive aggressive help he received. The seats are uncomfortable and don't seem worth the money/weight they must have saved. While I admire the mission to save fuel, I think the cons outweigh the pros of this airline. I'll happily return to Southwest or Virgin.
Cons: The flight was cancelled due to the plane being stuck in another city due to weather. I've had this happen before with other airlines, and they were able to rebook me on another airline's flight, with no price difference. With Spirit, they only were able to refund my money or move me to another date, four days later, which would have caused me to miss the event I was supposed to attend over the weekend. I thought since I was flying solo, without my kids in tow, using a cut-rate airline would have worked out. I've had no problems with JetBlue or SW in the past. But I would stay away from using Spirit.
Pros: NOTHING POSITIVE!
Cons: They chose to cancel the return flight within 2 hours of the scheduled departure and were not at all helpful trying to get anyone out on any other airlines (because they're next available flight to that destination was 4 days out...) Not to mention on the initial flight to my destination, they had everyone board the plane 40 minutes early and then told everyone they had to all evacuate the plane and delayed the flight for 4 hours for NO reason!!!!! I would highly recommend avoiding flying spirit airlines at all cost, what I thought was a decent deal ended costing me an extra $400 for my last minute one-way trip and adding many many hours to my time traveling......
Pros: The cost is excellent & staff was very friendly.
Cons: Lack of communication. When printing out boarding pass, it flashed the flight was delayed @ 90 min, which I thought was weird. Just thought I'd check in later. When I called TSA in Kansas City I was told the same. So when I arrived at the airport they were announcing thaty flight was boarding, I went to baggage counter and was told I had to take my case on the plane, TSA security told me to take it to baggage counter. I told TSA I'd already been there, the 2 of them start arguing back and forth about my bag, if they would have taken my bag when I 1st went to turn it in, it would have been on the plane with me. However because they'd called final boarding, all my stuff got left in Kansas City. I've already called the airline to see if my bag made it to Vegas or not but haven't found out yet. As they have nt called me back. Oh the man in front of me was on my same flight & how nag made it on the plane. Extremely annoying for this to happen when it could've ALL been avoided as there was no one else behind me.
Cons: I missed the flight due to circumstances beyond my control and called Spirit right as the flight was taking off. They had marked me as a no show despite my having checked in and told me there were literally no options to fly later and that I would have to buy entirely new tickets. Not only that, but I couldn't even take the return flight because they were cancelling the entire itinerary! The customer service line was rude as well. I fly frequently and I have never been treated like this by an airline. It was a hugely stressful and frustrating experience, and at the end of it I was not only out the money I had paid for the Spirit ticket but also had to pay for a brand new round trip ticket at great expense. I am extremely displeased.
Pros: Some of the flight attendents were hilarious! It almost (not quite) makes up for their poor service.
Cons: They cancelled our flight on the way back, which happens a lot I understand. The earlist flight they could give us was more than a week later, and they offered no other solutions. We ended up spending twice as much as we were given back for our cancelled flight in order to get home. Not only were they not helpful in finding this flight (my husband had to run around the airport looking for a flight home) but they also could not confirm the amount that would be refunded when we called back later. They also give you a lot of hidden fees (i.e. $90 for a carryon rountrip).
Pros: When a plane arrives late the turn around time is amazing. Doesn't take them much time at all to get going again. Attendants and pilots were professional.
Cons: Boarding is a mess. You may board by zones but it really doesn't seem to workout. About half the people respect the order about half do not. People cut in line when they haven't even been there waiting. Do something like Southwest and have us board by groupings. They are much smaller units and people get in their correct order. You guys can get portable ones. That would move you all up significantly in the boarding process. That is by far the worst of all categories. The ladies at the gate really can't police that, make it easy for those who are boarding by having a clear and organized process.
Cons: The extreme restrictions on luggage are very hard to deal with, and during the flight there are constant announcements for drinks and snacks for sale. Considering the base rate for a flight is only a little less than other airlines, and if you decide to pay for a reasonably-sized suitcase it's actually more expensive than other airlines, it doesn't make a lot of sense to fly with Spirit. It also feels like they're doing you a favor for even letting you on the plane, rather than grateful for your business. The entire Spirit experience drives me up a wall.
Pros: Only their initial "SUCKER PRICE" that does NOT include any luggage or the ability to sit with your family without paying extra!!!
Cons: They use an initial "SUCKER PRICE" which does NOT include ANY LUGGAGE or the ability to SIT WITH YOUR FAMILY without paying extra!! $50 extra for each piece of luggage ... EACH WAY1 If you don't pay at the check in counter they charge $100 for each piece of luggage - each way and that includes ANY BACKPACK WITH WHEELS! $25 FOR EACH FAMILY MEMBER TO SIT TOGETHER!!!! NO COMPLIMENTARY FOOD OR DRINK. 2 sodas are $5! (can't buy just one) NO none zero entertainment, not even a radio channel.
Pros: They canceled the flight with no notification or any further explanation both ways, weather was good ! The next available flight was 24 hours later and with extra stop and wait time 6 hours. They also charge extra for your luggage, you are allow to take only small handbag everything ales is extra charge. They canceled flights both ways, a trip from hell thanks to Spirit airlines. They have worst costumer service ever and will not do anything to accommodate their costumers, all they can say is "sorry but there is nothing we can do." We ask for a supervisor after they change our flight on the way back as well from 12:05 am to 8:25 am and than again to 1:45 pm, supervisor said that "she is is truly sorry, but unfortunately there is nothing she can do" !!!??? I suggest that they send notification to their costumers in reasonable time before the flight departure about any travel changes, not once you are already at the airport.
Pros: The flight was very cost effective.
Cons: There was a presentation made to all passengers midflight trying to get everyone to sign up for a credit card in return for a "free" flight on the airline, presented as a gift. As a captive audience member, I found this very unprofessional, especially since the airline first proclaimed that all passengers could have a free flight then appended their statement with "as long as you sign up for a Spirit credit line." I also don't like the $10 charge for a printed boarding pass at the airport from Spirit; I understand the concept of modularizing costs, but there is no way the act of printing a pass for a passenger costs the airline remotely close to $10. It is a clear attempt to capitalize on a customer's forgetfullness.
Cons: Flight was cancelled under for 4 prior to takeoff. Spirit showed a direct flight same day online at 9PM from LAX to Chicago but when I called to confirm they said it was not available to me and put me on a 6 hour layover flight to MN. I asked for a hotel since I was spending the night in MN which I had not planned for and they denied that. I asked to use my $50 voucher they fought to provide me for a cancellation inconvenience for an in flight water and they said they only accept credit cards. I'm stuck in MN for the night with nothing to eat drink or anywhere to sleep cause of the late cancellation notice which they claimed was a mechanical error. I'm pissed I want my money refunded.
Cons: On my departing flight I was delayed right off the bat for 2 hours. Then after that we sat on the tarmac for 2 hours and then deboarded and delayed another 3 hours. The staff was very unhelpful and I paid $28 for a seat upgrade which was not even fulfilled because I requested an aisle seat and got a window seat. The staff was also very rude and told me this why hispanic people have a sterotype. On my arriving flight I was double charged for my carrying on and backpack. I was told that I would need to pay for both but when I went into the gate that was not the case and I saw that my backpack met specifications to not be charged. When I paid the fee the attendant took money out from her brasserie to give me change and then pocketed the cash and when I asked for a reciet she said the computer system was down and on my boarding ticket it did not have that I paid for a carry on so I was given a hard time at the gate. When I explained what happened they said okay as if this shady stuff is acceptable. I was then delayed in the air for 2 hours and rerouted to detroit to get gas. We were told to hold tight and not allowed to use the restroom for an hour to then be told we had to deboard for an addtional 2 hours. This is horrible and I will continue to speak with someone until I get a refund.
Cons: The crew on my first flight were very accommodating and friendly, but on my second flight they were NOT so friendly and everyone around me was talking about how rude and unfriendly they were. This was my first time flying on Spirit and I asked for a pillow and the response I received from the Flight Attendant was "What!....we don't have pillows" Another reason I was unhappy was because on my connecting flight from Texas to Chicago we were delayed on the plane and NOBODY told us what the problem was and why we were not moving to the runway. After 42 minutes we were told "we are waiting for paperwork from Maintenance" that is it! Not how long they expect the wait to be or come around and offer us some drinks or snacks. The Flight Attendants DID NOT even walk the aisle....not even once! We finally took off after 75 minute delay. It was if we were on the plane alone...this is not how I would have handled the situation. I also obtained the Spirit credit card to rack up some miles, but not I am giving it a second thought!
Cons: Arrived before flight time, but the door has been closed long ago. I suppose to fly on Wednesday but the next available flight is Friday. I had to work around. I tried to make a stand by and take others position but was told have to get tickets first. When I scan my passport, was told have to enter confirmation code, which was not included in email. After struggling for long, I got the code but when entering on machine, was told I could not get tickets because it was too early. After I get back to the queue, the poorest service came. A group of children were taking the whole queue taking a lot of time. The agent did not even reply to me. Everything in this company sucks!
Pros: When I finally got off the plane
Cons: They are at about a 50% rate for sucking. Flying out of ft Myers Florida, got a notification via email around 11:45am confirming flight was on time (2:27 pm departure). Arrived to the airport around 1230 because I wanted to have a meal before getting on the plane. Checked in, etc. got a notification while I was eating saying the flight would be delayed 2 hours, which then changed to 3, which then changed to canceled by the time we were supposed to depart. I get it, stuff happens, they moved me around to a connecting flight which would go to Minneapolis, then Chicago (home). The attendant doing the changes was very rude when asked about what was going on. Which I can also understand it can get a little frustrating dealing with a plane full of pissed off people but hey, nobody forced her into that job. Flight to Minneapolis was fine. Flight to Chicago was fine, until we landed, where we proceeded to sit on the plane for an 1hr 15 minutes due to "company issues" which I guess meant that the plane sitting at the gate forgot where it was going? Not sure but hey we got complimentary water! Woo! Last time flying with them. Wasn't my first poor experience either
Pros: I liked that I was boarded in group 1. I don't know how that was selected but I was happy to receive that option. The travelers on the flight were all very friendly. I'm not sure if it was because I was surrounded by Midwesterners or if those of us who fly on Spirit are a weird bunch. There was a collective sarcasm about Spirit and the quality of the airlines expressed by the passengers. No bashing, lightly comical.
Cons: I did not like the lack of interest by the flight attendants. I understand that this is a budget airline, but a smile shouldn’t cost extra. It felt as if we were inconveniencing the crew with our presence on the plane. They did not seem to enjoy their job very much at all. The seats on the plane were very close together. There was very little room in any direction. I was glad to have an aisle seat. I felt that the baggage fees were excessive. The website claims that the airline is more cost effective because the travelers only pay for what they use. My expectation was to receive a low cost flight, pay for my bags as necessary and receive an overall savings to the other airlines. I was willing to give up some comfort for cost savings. At the end of it all however, THERE WERE NO COST SAVINGS. The “discounted” base fare, plus the bag fees ended up costing more than the other airlines. What I gave up in comfort did not justify the costs that I had to pay financially. I will not make that decision again. My overall experience with Spirit was dissatisfaction. In the future I will make other arrangements.
Airlines flying from Kansas City to Chicago O'Hare Airport have enacted additional safety measures and adjusted policies to better accommodate travelers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights from Kansas City to Chicago O'Hare Airport
Masks required on board, masks provided on flights from Kansas City to Chicago O'Hare Airport
Social distancing seating
Middle seats unavailable to book on flights from Kansas City to Chicago O'Hare Airport
Testing for antibodies, testing for symptoms for flights from Kansas City to Chicago O'Hare Airport
Waiving of change fees. Search flexible flights from Kansas City to Chicago O'Hare Airport
Kansas City (MCI)United States
Chicago O'Hare Airport (ORD)United States