Pros: "great everything!"
Pros: "Quick and easy boarding"
Cons: "Clean the cabin more diligently. There was a open unfinished cup of soda and cookie wrappers in my seat back compartment"
Cons: "Small plane, feels cramped"
Cons: "The unfortunate delay prevented me from attending my grandmother’s wake. Fewer delays would be helpful."
Pros: "Crew was friendly"
Cons: "The boarding process was rough and haphazard"
Cons: "No sandwiches for sale just snack boxes"
Pros: "The crew and the comfort plus seat"
Cons: "Announcements were too loud in earphones (could damage ear drums) and entertainment was turned off while waiting 30 min for the gate to open."
Pros: "The crew really kept us updated on the many delays."
Cons: "There were SO many delays and they kept changing. At one point we got on and off the plane."
Pros: "Nothing."
Cons: "Flight was delayed 2 hours. Even though I had carry on, they checked it and this made me waste my time at baggage claim rather than gate checking. Flight attendants were miserable. Power supply didn’t work at seats."
Pros: "Each employee on the plane was nice."
Cons: "N/A"
Pros: "The seats were ok."
Cons: "The flight was delayed over 3 hours so I missed my connection in Chicago to Seattle. I’m now stick in Chicago overnight and have to be on a 6 am flight tomorrow. The Delta staff at LaGuaurdia was extremely rude and not helpful at all. Hate Delta......"
Pros: "Lots of movies to choose from."
Cons: "Delays out of MCI and late arrival, no hope for a decent seat on HNL leg, couldn't sit with husband, huge smelly seat mate, used up 10,000 miles on my account and paid higher price than current ticket price, middle seats, not happy"
Pros: "I am usually happy with Delta."
Cons: "Huge smelly person invading my space. Disgusted by his hot sweat on my leg. Used up 10,000 miles and paid too much (watched the fare go down several hundred dollars) and ended up with a middle seat. Not happy."
Cons: "If there could have been some sort of service at DTW to take customers to the gate of their connecting flight, for cases of really short time window of course, it’d be extremely helpful."
Pros: "Amazing crew and clean cabin."
Pros: "Fast boarding, friendly crew, and comfy seats"
Cons: "It was pretty bumpy and a few times we changed altitude very quickly"
Pros: "Flight attendant's are awesome and they always try to make your flight better."
Cons: "Nothing"
Pros: "I loved the flight attendants and the desk staff everyone was so friendly and made me want to travel delta again."
Cons: "Delta doesn’t offer military spouses free checked bags and I found this out at the airport. It was disheartening, but at least it’s Delta and not the airline that is supposed to represent America."
Cons: "I got bumped from this flight a couple of hours before departing."
Cons: "Rude to passengers and then went to the back and loudly complained about other passengers. Very unprofessional."
Pros: "Clean plane, the seat felt roomy. Smooth ride and the captain communicated clearly."
Cons: "It felt super hot and I wish there was food included in such a long flight."
Pros: "Quick flight"
Cons: "Flight attendant spoke like a robot. Could not understand her."
Pros: "On time"
Cons: "Small aircraft"
Pros: "Staff, service, options"
Pros: "On time, clean cabin, attentive and professional flight attendants, plenty of overhead storage."
Cons: "Nothing. No complaints."
Pros: "Crew friendly"
Cons: "Middle seat with no option for me to move"
Pros: "Flight attendants were pleasant."
Pros: "Friendly service, comfortable seat, on time, no issues."
Pros: "The crew was great"
Cons: "The flight was 4 hours delayed"
Pros: "i liked that staff and crew were very communicative and pleasant."
Cons: "one crew member didn't show up and caused delayed flight."
Pros: "Flight was on time. Boarded quickly with no fuss."
Pros: "Flt on time, very nice and friendly gate agent and flight attendant"
Cons: "Too tight and seats not comfortable."
Cons: "The delta studio didn't work with Android 8"
Pros: "We were traveling with a toddler and infant but put in different row because the tickets were purchased separately. Gate staff promptly put us together and even bumped us up to delta comfort. Was a very pleasant trip. Thanks delta!"
Pros: "Ease of flight"
Cons: "N/A"
Pros: "Accident on way to airport, so I showed up to check bags 45 minutes before flight time. They said they couldn't get the bag to the plane..in 45 minutes? So, they put on the next flight... 6 hours later. Said I could fly without the bag... uh, no thanks. They would not look for alternatives without charging me more. Flight attendants were crabby, otherwise everything was fine. I flew British Airways a few months ago. Night and day. Seriously. Delta does not even approach having good service. There was no comparison to British Air--- Delta is not in the same league."
Pros: "Boarding was easy. Wifi was available and we got some snacks. Paid extra to sit in roomier coach, was worth it."
Cons: "Still pretty cramped, not the crews fault. Would've been better with the seat back screens"
Pros: "What I liked: Sky Priority privilege came with separate luggage check-in queues and early boarding"
Cons: "What I disliked: Seats were too small No beverages or snacks offered No USB or power outlets available Three different groups board before Delta Comfort (e.g. those needing more time, travelers with children, first/business class) Didn't see the value compared to a less expensive main cabin ticket"
Pros: "I appreciated the helpfulness of the crew."
Cons: "On the flight to Kansas City we had movie screens which spoiled me and made me think we would have them on the way back to Atlanta."
Pros: "I was notified about the delay via text before I left for the airport, which was nice. I would not have checked my email."
Cons: "Delayed for over 2 hours. I have never flown Delta before this flight and it wasn't a great representation. The flight attendants were nice but I was in a seat near the engine and it was making really weird noises. I fly almost every two weeks, so I'm used to engine noises but this was one of the loudest/most rickety sounding flights I have ever been on.. and I have flown Spirit a few times. It just didn't feel safe. Landing scared me a little too as I have landed in O'Hare countless times and have never flown so low to the highway upon entry. It felt like we were only a couple hundred feet above the cars."
Pros: "Good uneven full flight"
Cons: "The flight attendant looked like she was mad throughout the whole flight"
Pros: "I had a great pilot on this flight. He always told us what was happening, why we had a wait on the tarmac in LGA, why he anticipated it might be a choppy flight, how to access in flight entertainment so we could be distracted. Gave us some trivia questions. Joked about Pokemon go, walked along the aisle talking to us. He was awesome!"
Cons: "Seats were uncomfortable. But what else is new?"
Pros: "Everything went well"
Cons: "I was late from first flight"
Pros: "First time flying DELTA and to New York City. Really liked flying into Marine Terminal for it's smallness and easiness to collect luggage and catch a taxi."
Pros: "Seats were good, leg room ok"
Cons: "Check in desk wasn’t labeled with Sun Country. It said Canada Air. Nothing posted about needing to get a departure tax prepaid."
Pros: "Nonstop flight."
Cons: "Seats are a little tight."
Cons: "It took 45 minutes for baggage even though it was after midnight and very few planes at the terminal."
Pros: "Crew was professional, courteous and kind. No issues on the plane."
Cons: "WiFi did not work for me to watch the on board entertainment, but not a dealbreaker for me."
Pros: "The trip was as to be expected. The low cost was the absolute best thing about this trip. If the cost is going to be that affordable, I will definitely take more trips with sun country and recommend it to my friends and family."
Cons: "The only issue w/the flight was that we sat on the tarmac for about as long as the flight took. There was something going on at the gate we were to arrive at, and that left us on the tarmac for about 45 minutes or so. Then there wasn’t very good air flow. Should’ve had an alternate gate."
Cons: "Less time on the tarmac. Spent at least 40 min, 20 each side just sitting."
Cons: "Not a big Sun Country fan. No App!?!?"
Pros: "They didn’t let me on I want a refund this made me miss my birthday party in Chicago thanks for ruining 25"
Cons: "Refund"
Cons: "Let’s put it this way I’ll never fly Sun country again."
Cons: "TV and music would be nice."
Cons: "Don’t advertise onboard WiFi/entertainment if you don’t have it"
Cons: "Entertainment app/WiFi was down. Apparently a know issue on this plane for over a week. Staff didn’t announce, you had to ask."
Pros: "Easy check in and boarding. Nice crew"
Cons: "You have to pay to choose a seat with suncountry, which I chose not to do. Also have to pay for food, which I did not do so unable to attest for the quality"
Pros: "We got our luggage quickly."
Cons: "Wish it wasn't so expensive to carry on my luggage."
Pros: "Boarding process is good. Probably a little faster with fewer carry-ons."
Cons: "I get so angry every time they introduce a new fee. You pay a fee now for carry-ons because it's slowing down the boarding process? That's only because you started charging a fee for checked bags! And every single seat option costs money? This is ridiculous! I do whatever I can to fly Southwest and get upset every time I have to fly one of these fee-for-everything airlines. Why not take crappy Spirit airlines at this point? And the seats feel smaller every time. I'm only 5'7" but my knees are against the seat in front of me. My husband is 6'8" and has no choice but to pay another crazy fee to have a couple more inches of space."
Pros: "Best landing in my 20 years of flying."
Cons: "The plane crew were great but the check-in crew were not professional. The plane was late and they didn't provide an ETA...on both flights. When the plane was delayed going out of SFO, they didn't say anything until 30 mins after we were supposed to fly out. As passengers, I know we are not in charge of when the plane will arrive and when we can board...that's obvious. BUT the check-in crew should have that information and should be able to communicate (approximate) wait times to us. That's all... :)"
Pros: "By getting an exit row seat, I was able to board early on"
Cons: "I wasn't told that the exit row seat would not recline until I got on the plane. My last trip on Sun Country, none of the seats reclined as far as I can tell. I'm generally very tired by the time I get on a flight, and not being able to recline at all makes for a very uncomfortable flight."
Pros: "Staff, easy boarding."
Cons: "Uncomfortable seats"
Pros: "Very pleasant. Good service. Comfortable. Clear communication given by the attendants and crew. Helpful. Keep doing what you are doing. Don't change a thing... and I'll see you again for all my future flight needs."
Cons: "Seats are too small"
Cons: "It delayed for 3 hours"
Cons: "We had a bag they allowed going one way but the return they charged $25 to check it."
Pros: "Flight took off and landed on time. There was a beverage service."
Cons: "Ticket counter was understaffed and staff that were there were slow. Strangely, no kiosk at which to print boarding passes so some people were in line just to print a boarding pass, which made the wait even longer."
Pros: "The beverage service and the smooth flight. As well as updates by the captain:)"
Cons: "A little cramped in the seat but not to bad, overall very nice flight:)"
Cons: "when it came time to check in online I wanted to choose the seat but i was unable to your sight kept telling me it was unavailable.. was pretty disappointed that my sister and i had to sit apart from eachother on the way to Phoenix."
Cons: "We had to take an escalator down to the ground level and take a shuttle bus to the plane which was out on the tarmac. I don't really know why except the airport they said was busy and the plane couldn't come up to the gate. I nearly sprained an ankle because it was dark and I didn't see there was a step from the escalator platform to walk to the shuttle bus. I have never experienced that before and we have flown Sun Country from DFW to MSP several times before. They don't even give peanuts or pretzels any more and all the other airlines do."
Pros: "Desk people were terrific. Everything was on time. Check in went smoothly."
Cons: "I wasn't offered any refreshments"
Cons: "flight delayed and no communication at all about it"
Pros: "Efficient on boarding."
Cons: "Few Flights statements are too push. People are shutting down their device and told shut off now when they're in a middle of doing it. One person told her I am doing it now. Stop making Sdumtion. Really look and listen."
Pros: "The crew was nice."
Cons: "Food and entertainment you had to pay for it when in othet airlines food and entertainment is already included. Also, as far as carrying- on luggage and additional luggage your policies are confusing."
Cons: "I purchased round trip tickets in July to attend my Grandsons 2nd birthday allowing ample time to make his party, but our plane got diverted to Great Falls ,MT. We had to wait 6.5 hours for them to send another plane and crew. Needless to say, I missed his party and all they gave us was a sack lunch and a $100.00 ticket voucher. I also called customer care and they were going to look into it and call me back. I still haven't received a call back. This was a very upsetting ordeal."
Pros: "Smoothest flight and landing I've ever been on!"
Pros: "Price of tickets"
Cons: "Smells on the plant"
Pros: "Bumped up to row 4"
Cons: "Hard to reach restroom."
Pros: "I really liked that those without carry on luggage could board first. That seemed so much better - I could walk on the plane and sit down instead of waiting for 6 other people struggle to put their carry on luggage in the overheads."
Cons: "I have never been so cold on a flight. I thought I was going to loose feeling in my feet. I had to put on socks and stuff my feet in my carry on under the seat in front of me. I had to warm up my shoes between my legs before putting them on to disembark."
Pros: "We got a terrific fare on this flight. The airline also offers convenient flights. We really appreciate non-stop flights. The staff members we encountered were courteous and efficient."
Cons: "In this age of uncomfortable air travel, the seats seemed especially small, but this is a subjective comment. We did not measure them."
Pros: "I thought the flight attendants (a gentleman in first class, also a woman for the first part) were perfectly lovely. I always feel a little silly asking for things, but I never felt like I was a burden. The gentleman was very pleasant and thoughtful (he was reluctant to wake my husband to put his seatback up before landing), and the food was surprisingly good."
Cons: "Right above my seat in 1A, the luggage bin above me was coming apart at the seam, and something gunky seemed to be coming out of it. There was some dampness on the wall in front of me. Also, the part my husband and I both lamented was the fact that being in the first row, we couldn't have bags at our feet for landing. Which we COMPLETELY understand and are happy to comply with. However, the luggage bin directly above us should have been empty and available for us to use. That was not the case, since the flight attendants used those two bins above the FIRST two rows, on BOTH sides of the aisle for their luggage. We had to put our bags above the third row, so that upon departure, we had to excuse ourselves through people standing in the aisle and hand our luggage back up to the front. It's annoying to us and annoying to people in the 2nd and 3rd rows to have us jostling past. The flight attendants should have a special closet just for them, not taking up valuable real estate for guests' luggage. OR, the flight attendants should use the back of the First Class luggage compartments, since they will be deplaning after us anyway. Just a thought. Please consider. Thank you! Sincerely, Emily Grosso"
Pros: "Crew are very pleasant and helpful."
Cons: "Cheeseburger is not very tasty."
Pros: "Larger overhead bins. Pleasant and helpful staff."
Cons: "Plane was 45 minutes late in take off custom check and mostly waiting for late passengers."
Pros: "The crew was very friendly and the flight from take off to landing was smooth."
Cons: "I didn't pay attention to where my seat was and ended up in the row in front of the emergency exit row and due to this my seat couldn't recline."
Pros: "Nothing"
Cons: "Argued with The stewardess. Embarrassed me. No wheel chair like I called ahead in time for. Just horrible. Never flying this airline again!"
Pros: "They let us sit in the exit row to & from, therefore we were able to board right after first class."
Cons: "This is not Sun Country's fault, just FYI, that MN/STP has TWO rental car returns for the TWO terminals, so use the same one from which your flight departs..."
Pros: "I like the staff, the clean planes, the on time service"
Cons: "I fly Sun country all the time (every month) and I do not have any negative experiences."
Pros: "food was good"
Cons: "the seat was very uncomfortable"
Pros: "Ok."
Cons: "I really don't understand how such a renowned airlines company can leave without even waiting for the customers who have booked ticket. I got delayed by 1 min and I was not given a seat in the flight and told that my seat was given to someone else. It's pathetic and was really disturbing. I was made to wait 6 hours in airport to catch the next flight. I'm highly dissatisfied and would never prefer the airlines again."
Pros: "Staff was good and accommodating and kept us informed."
Cons: "We had a four hour delay in JFK. Delay caused by equipment issue. There was no effort to do any service recovery. No meal ticket, not a complimentary sandwich on the plane, nothing. Landing was unnerving as plane had to do go around for what pilot suggested as an aircraft on runway (pilot terminology for poor approach)."
Pros: "I requested two drinks during beverage service and was pleased to get them both, plus extra napkins to keep it from sliding on my tray. The staff was kind and professional. I got a window seat despite my not being able to choose my seat in advance of my flight due to my booking through a third party."
Cons: "My seat was in the back row and didn't recline. The landing had turbulence that made me nauseated. They had video players you could rent for entertainment, but nothing was free including the food. We didn't even get peanuts."
Pros: "Arrived early all aspects seamless"
Pros: "Fantastic crew"
Cons: "Great trip"
Pros: "Upgraded"
Cons: "The plane departed 1.5 hours late due to crew issues."
Pros: "Easy no hassle check in and board."
Cons: "Absolutely nothing. Thank you!"
Pros: "Seats seem to get smaller but overall a good experience"
Cons: "Seat room"
Cons: "The crew was outstanding and the aircraft was new and comfy"
Cons: "The airport experience was horrible. American Airlines did not have enough personnel on duty to process all the waiting passengers."
Pros: "Good service and great customer service"
Cons: "App functionality"
Pros: "Nothing"
Cons: "American airlines needs to improve their inter hub options"
Pros: "Was not long enough"
Cons: "Boarding at Heathrow is horribly inefficient."
Pros: "Help with check-in"
Cons: "More friendly staff on airplane"
Cons: "There was no entertainment at all, and pretzels are gross"
Pros: "Nice plane and entertainment"
Cons: "Booked flight through British air for a reason. Didn’t anticipate American Airlines being used for our flights. The Flight was also delayed but it was never explained why despite dozens of questions from passengers. This caused a missed connection flight and forced us to stay overnight in Chicago with nothing but a $12 food voucher. When we tried t ask what other options were, American Airlines personal offered no sympathy and said the best we would get is the food vouchers and we should be grateful. No other travel reimbursement or vouchers were offered other than a replacement flight. Overall it was a huge inconvenience and caused numerous other expenditures for us."
Pros: "Great flight"
Cons: "everyone was friendly"
Cons: "We booked our airline tickets at the same time and our seats were separate. This was the first time flying for my wife so she was very upset when we found out our seats were not together. We had to pay an extra $60 to have the seats moved to an exit seat."
Pros: "Boarding was on time, and landing was smooth."
Cons: "No entertainment."
Pros: "One cabin crew went the extra mile for me...rescued a partial dental plate which I had inadvertently tossed in the trash."
Pros: "Everything was good."
Pros: "On time, non stop"
Cons: "New higher prices for less service."
Pros: "No complaints. A smooth flight. Met my expectations. Would fly American again."
Cons: "Delayed flight, multiple gate changes"
Pros: "Finish currently use were the most courteous and caring I ever was serviced by."
Cons: "Not much to recall"
Pros: "Nothing"
Cons: "When I purchased my tickets, American decided it would be reasonable to separate my husband, our 1 year old daughter, and myself which I was notified of only when I asked the customer service agent over the phone prior to our flight. She explained that she was unable to do anything about it. I then called American during my trip and spoke with another agent who said it was out of her hands as well and to take it up with an agent at the desk at the airport. When I checked in online, I was able to change our seats myself which was nothing that either agent even suggested. The lack of ability of these agents on the phone to help two parents traveling internationally with a toddler was unbelievable. American has terrible customer service."
Pros: "Everyone was so friendly and helpful, especially Ricardo at the check in desk. Our flight was delayed for 2 hours but the friendly staff made it easier to deal with the delay!"
Pros: "I would like if for my return from Paris to Chicago, Chicago Seattle I would be greeted by the personal and offered to flight first class without extra charge to compensate for the bad experience on my way going in. Thank you"
Cons: "I was told I would be able to choose the seats only 24 hours before the flight by going online. I tried to choose the seats online but could not have access to the site. I then called the number provided to ask for more help, and was told that I could then only choose the seats at the check in time. I was at the airport 2 hours before the flight schedule to book my seat and was told them that I could only choose the seats at the gate. Once I got at the gate I asked the person to please give me a seat at the aisle for medical reasons but after waiting until the boarding process had started I was giving a middle seat. Not only I was treated as a stand by passenger that had not purchased the tickets I was put nt on group 8 and at the moment of boarding the gate personal aggressively grabbed my carry-on bag because they insisted there was no more spaces in the compartment above heads. Once I got inside of airplane I saw many empty compartments available for carry-on luggage. I wish I had not purchased my ticket with Iberia Airlines operated by American Airlines. It was not a good, pleasant experience and do not recommend. I wil certainly avoid in the future and not travel this way another time. Thanks"
Pros: "The flight was equal to AA service I have had on a regular basis."
Cons: "Nothing"
Pros: "Full flight, crew worked timely"
Pros: "All good, except poor prep on food"
Cons: "As above"
Pros: "Crew was great. Boarding was quick. Food was good."
Cons: "The entertainment on a cross Atlantic flight was not family friendly. Playing 'Dark Knight Rises' and 'Guardians of the Galaxy' while my 6 year old is on the flight is not appropriate. While I didn't let him listen to the program, he could still watch violent scenes I would not allow at home. There are plenty of family friendly good quality PG or G rated movies that appeal to everyone. Would it be too hard to get individual screens in 2017?"
Pros: "Quick and easy boarding"
Cons: "Uncomfortable seats"
Pros: "Courteous crew"
Cons: "The plane was tiny and old"
Pros: "Everything was on time and great."
Cons: "Ever thing was fine."
Pros: "Arrived early. Smooth flight."
Pros: "They were absolutely fantastic on checking on me, food, service, flight in general. Would recommend to anyone!!!"
Pros: "On time"
Cons: "All well"
Pros: "On time. Friendly."
Pros: "What I enjoyed about this flight is that I eventually made it to Chicago."
Cons: "Flight was delayed several times - blamed on Chicago ATC. The food offered was not suitable for First Class - there was chicken and vegetarian option. The FA was rather slow in serving and clearing trays. She was not interested in going around and asking for refills - when I inquired about it at dessert time, she didn't come back for 15 minutes and I had to ring the call button - she informed me they didn't have my drink of choice, so it was OK for her not to come back and tell me that. Service was terrible in First Class. American should seriously do something about that."
Pros: "our original flight was cancel due to snow, and we were placed at a hotel and food vouchers were given as well"
Cons: "no head set were passed out making video entertainment useless"
Cons: "We fly from London to Dallas and Dallas to Albuquerque but we miss our connecting flight because of the delay leaving London and because of weather. So we got mid sets from Dallas to Albuquerque."
Cons: "Would at least like a choice of a snack instead of cookies I don't care for."
Cons: "The fact that people carry-on luggage that exceeds the max requirements for carry on luggage so they can avoid the checked luggage fee. It's a disgrace. It time to live by your rules, the same for everyone. I had to be rebooked out a different airport as PGV was flooded. I was seated in 21F which does not recline. AA cancelled my flight out of PGV, a better seat would have been nice since I had to drive an hour to EWN whereas I was staying only 10 mins from PGV."
Cons: "We could not check in online because we refused to pay for seats that I felt that already purchased or was entitled to one so I bought a ticket. When we got to the airport and checked in they did not put me and my traveling partner together meaning they didn't see them together not to mention. Our flight was delayed and we only have 4 minutes to get from gate a to gate. We got to the gate collected our boarding passes found out we were seated at the very very very back of the plane right next to the restrooms.........NICE"
Pros: "Good flight."
Cons: "A little crowded"
Pros: "After traveling on a budget airline to Las Vegas and having a horrific experience, I couldn't have been more pleased with the comfort and cleanliness of the aircraft as well as the friendliness of the flight crew!"
Cons: "The plane was pretty chilly and I was FREEZING, but when I asked for a blanket they told me they only hand them out to the first-class passengers. In addition, they did forget to download our in-flight movie, but we all make mistakes :)"
Cons: "This was my 5th American flight in 3 days, four of which were significantly delayed. I was supposed to meet relatives for dinner; instead I got there at bed time"
Pros: "Excellent piloting (good driving) and communication during a torrential downpour. That's important. The two hours on the tarmac were unavoidable, so appreciated occasional comments about the storm and circumstances. Interesting parking. I didn't know a plane could pivot like that. Also, flying through cumulonimbus clouds was thrilling. Thank you."
Pros: "The crew was very accommodating, especially a flight attendant named Petra."
Cons: "We waited a long time to board. It would have been helpful if someone explained why we waiting so long."
Cons: "My name was on both reservations, i did not notice this until my wife and i tried to check in. They would not change the name on one of the tickets to my wife, Kathleen. So we had to cancel the entire reservation. I have trip insurance with Allianz, and am trying to get a refund for the tickets. If"
Pros: "Friendly service"
Cons: "Cramped seating in basic economy, the upgrade seating wasn’t much better"
Pros: "Amazing crew"
Cons: "Tight seats, no access to actual WiFi unless you purchase a yearly or monthly plan"
Cons: "Boarding could have been better. If you have 5 groups you should have 5 lines — not 2. Also the terminal in Holland was extraordinarily cold."
Pros: "The crew was very helpful and kind."
Cons: "The entertainment app did not allow me to watch any of the quality programming and my seat to Chicago was extremely cramped and did not recline."
Pros: "We landed safe"
Cons: "I Paid for preferred seats. When we got to the airport our seat assignment changed. We were not in the seats I paid extrs for. No money offered or returned."
Pros: "On time"
Cons: "Space a little cramped.for spmepne 6'3""
Pros: "Everything was really smooth sailing."
Cons: "Everything was great! The Charleston airport is small yet very nice inside"
Pros: "Check-in process was smooth"
Cons: "No entertainment."
Pros: "Lots of leg room for a regional jet."
Cons: "AC was not very good. Very warm on flight."
Cons: "Everything was great"
Pros: "Flight left on time and attendants friendly"
Pros: "at check in - check baggage was quickly serviced"
Pros: "Great service!"
Cons: "N/a"
Pros: "Direct flight on time. The gate person help us with seat assignments."
Cons: "All the charges."
Pros: "Staff are so nice"
Pros: "Staff in Syracuse where awsome from the guy at the united check in Guest to the TSA Gal who had to give us a patdown super sweet and helpful."
Pros: "Short flight & made it safrly home."
Cons: "Attitude of flight attendant, & size of aircraft."
Cons: "Missed connecting flight"
Pros: "The actual crew on the flight was lovely and apologetic, did everything they could to help us despite the delays. At least that's something."
Cons: "Delayed for over an hour but not notified of the length of the delay in a fashion which would allow me to drive the 2 hours to Chicago in order to make my connection. Repeatedly told the connecting flight was the last one out of the entire airport to my final destination. Heard other travelers discussing that they had been rebooked onto an alternate airline and then found a later flight on Kayak, walked up to podium and asked to be rebooked on that specific flight, which they grudgingly did. Of note, I was repeatedly reassured that they were "sure" I would make my connection without a problem and to stop worrying so much. My flight left out of Madison 2 minutes after my connection departed Chicago. I usually fly a different airline, whose flights out of Madison were all on time that day, and will do so in the future despite more expensive ticket. The actual crew on the flight was lovely and apologetic, did everything they could to help us despite the delays. At least that's something."
Pros: "Flight was on time and boarding was smooth."
Cons: "The crew weren’t as welcoming. No leg room at all."
Cons: "The first leg of the trip the flight crew let me carry on my purse and small overnight bag. We land in ORD and the gate team at our connecting flight was beyond rude, shaming me for having "two carry-on's". They demanded I surrender and check my overnight bag (really just a "gym bag") PLUS they charged me $50! When I challenged the charge and the luggage change mid-trip, they said if I didn't give them my bag and pay the fee, they would deny me boarding! I'll avoid United in the future when ever I can!"
Pros: "On time, pleasant crew."
Cons: "No choice of snack, magazine was missing."
Pros: "It was a typical flight."
Cons: "The screen/ video entertainment system was broken and the flight attendant was rude about it."
Pros: "Smooth flight"
Cons: "No problems"
Pros: "Flight was on time"
Cons: "Snacks are so miserly!!!"
Pros: "We loved the small terminal at Sky Harbor, with the cute little discounted parking lot, no more that 100 feet away. We loved the location of Avis Rental Car, directly across from the baggage pick-up exit doors, at Regional Southwest. Our flights were all on-time, and the crew was extremely professional."
Cons: "No need for reclining seats. These cause a problem with leg room, for the person behind the "recliner.""
Cons: "One of the crew members was late to arrive, so boarding was delayed. However, The gate crew was amazing, very communicative and apologetic. During the flight the attendants seemed very agitated, I think a smile would go along way to improve the attitude of everyone. I also work with the public, I get that it is challenging, but I do believe that the simple gesture of a smile sets the tone."
Pros: "Although the plane left SFO nearly 20 minutes late, we still arrived in Chicago early."
Pros: "Fell asleep right as the plane took off and was not disturbed by anybody for the duration of the flight. As a result I do not know whether food and drinks were served and their quality."
Cons: "Bag was lost Inefficient check in employee Poorly trained TSA employees Long wait before take off Very uncomfortable and crammed seat"
Pros: "Clean aircraft, swift flight"
Cons: "Seat was changed to last row/middle seat (not what initially booked or confirmed with online check-in). Before takeoff, attendant moved all passengers in back row to alternate seats. Which meant that I was no longer traveling with my colleague. Unfortunately, that made our intended meeting time impossible."
Pros: "on time and very polite.. good flight"
Pros: "Being able to watch a movie on the screen in the seatback in front of me rather than on my phone."
Cons: "I had to go to the airport early & my bags therefore ended up on the wrong flight most likely because someone didn't actually read the tags fully. I was going Hayden-Chicago-Pgh & my bags went Hayden-Denver-Pgh. I'm fairly short & very skinny yet I felt a bit cramped."
Pros: "United Provide good service"
Cons: "The flight delayed"
Pros: "Very short flight seating was normal for what I expect as a guy my size"
Cons: "I couldnt figure out their wifi to check on my connecting flight. I could get other stuff to work on it but couldnt find flight information"
Pros: "Nothing"
Cons: "Plane didn't leave until 2.5 hours after expected departure time and we never got an actual reason why. This also made me miss my connecting flight so I had to spend an additional 6 hours in the airport waiting."
Pros: "Boeing planes are very comfortable. No pressure Really nice experience"
Pros: "Good flight overall would book again"
Cons: "The wifi onboard was broken. There were no t.v. sets to watch."
Pros: "Attendants were nice."
Cons: "I booked the comfort economy seating that I normally do with Delta. With their additional cost you get a larger seating area, free in-flight movies, reserved compartment space for your carry on and a free drink. No such thing with United. They did try to have movies through their app, but it wouldn't play long enough to allow you to watch."
Pros: "Comfortable seats with plenty legroom."
Cons: "No complaints!"
Pros: "Some gate agents were very helpful and friendly with making (gratis) layover changes due to weather issues in my original layover city."
Cons: "They don't assign seats ahead of time, in FCA...too much "juggling" people around prior to boarding."
Pros: "guess that the only thing I liked is that there was no problem during the flight."
Cons: "When we landed un Houston it took forever to get off the plane. It was unclear where to get my luggage. I had to leave it to pass through TSA to run and try to catch my flight from Houston to Chicago. When I arrived at my gate I got there just in time because they were starting to board the plane. I was uconfortable sitting between two men. I traveled alone. When we landed in Chicago, took forever to get to the gate so we can get off the plane. There was no entertainment, at least for me. My phone was way low in battery and ai couldn't watch anything."
Cons: "Delays, had to stay overnight in Chicago since we arrived 6 hours late"
Pros: "The crew was very informing and they fly attendants were very polite"
Cons: "Once we arrived Ohara airport this went from bad to worse. The plane arrived late and the we sat in the airplane for over 2hours because of repairs being made. I feel like the crew cold have been more forthcoming about what was happening it took at least .30min before we were told anything. After sitting on the plane for over 1 hours they finally move us to a new plane to board all over again it was very unorganized ."
Pros: "I liked: The rambunctious kid behind me in the security line who was the Asian version of Chris Farley playing Rudolph Giuliani's kid on Saturday Night Live."
Cons: "I disliked: The fact that the flight departed at 6:00 am. It's my own fault for choosing such an ungodly hour."
Cons: "There was no air circulating on the plane the entire flight. The plane was over 90 degrees when we got on. Everyone on the flight asked for the air to be on and we were told it was. No air was coming out of the vents. Horrible flight."
Pros: "The availability of free entertainment on the plane was a positive. The stewardess also was accommodating in giving me both a soda and water."
Cons: "We arrived 1 hour early to a line for checking bags that did not move for nearly 1 hour. There were staff behind the desk that were standing around on their phones and meanwhile there were lines longer than I have ever seen just waiting to be helped. The fact that check in etc was all in one place at the MSY is baffling. I paid ahead of time to check my bags but still had to wait in line behind people who had not even checked in for flights that appeared to be stopping in at least two destinations. Once we finally got to the counter, the staff member informed us that they were re-routing our trip. No apology was offered. When I conferred with my travel companion about the best option to re-route, the employee said "Sir I am speaking to you. Not that man." I tried to explain that this man was my travel companion who I needed to travel with because we were in-fact going to the same destination and had planned additional transportation together and that I needed to know if there was room for two people on this flight so that we could proceed onto our route together. After being interrogated about why my companion was not on my reservation, the employee told us that 12 people would not make the flight we were supposed to be on. She then took our bags (we have now been in line to check bags for almost 1.5 hours). Fast-forward to the return flight. We are supposed to depart at 7:15, but were delayed to 8pm, then 8:30, then back to 8pm, then to 8:25, then 8:40, then 9pm between the times of 11am and 8pm. Our trip to the airport that included two trains was significantly more stressful as these projected times were changed because we went from being on time to late to on time all within the span of an hour. The employees on the return flight were helpful in making up for the numerous delays but the confusion that seemed to hover over the company made me feel like nobody cared about whether we reached our destination."
Pros: "Crew were helpful"
Cons: "People are not cattle. Airline profits make flying comfortably a thing of the past. This flight was no different."
Pros: "The flight attendants were really nice, funny, and attentive. They were great."
Cons: "I think it is insane that the overweight charge is double. The baggage fees are insanely expensive and the seats are so close together on the plane you feel like you are sitting in each others lap. Considering how many passengers they have on the plane and how much money they make show how horrible the baggage fees are because clearly they are making profit. Also, you can't even get water without paying for it. Everything here costs, this is why I will continue to fly with Southwest and I will never fly with this airline again."
Pros: "Flight departed on schedule and arrived before scheduled. Attendants were courteous and helpful."
Cons: "Very cramped seating. Was OK for short flight, but would be very uncomfortable for longer flights. $3.00 for a drink of water!"
Pros: "Price Crew"
Cons: "Seats dont recline Not even a bottle of water provided"
Pros: "are flight was on time,the crew was great, very friendly."
Cons: "you pay too much for luggage.you have to make the seat more comfortable."
Pros: "Crew was friendly."
Cons: "Late 4.5hrs, several false "we're boarding now". No communication of what the issue was. No in-flight service, even a soda wasn't free. Never again."
Pros: "The airport, before I got onto my flight. I'm glad spirit allowed me extra time to spend in the airport after the flight was delayed. Surprise."
Cons: "All of it. What was advertised: cheap seats and you pay for everything (checked bag and even WATER). What wasn't advertised (or was, in flight): for fifteen+ minutes the crew was selling a spirit credit card over the intercom. BLARING IT. It woke me up. Why sell more things where your prospective customers can't escape listening to the sales pitch? Terrible terrible business."
Cons: "How about an email or text that you are cancelling my flight? Next opportunity to go is two day away - not acceptable!"
Pros: "Nothing"
Cons: "Hidden fees, water cost money, you save nothing with the cheap fair"
Cons: "I thought I had checked in to the flight earlier in the day. When I arrived at the check in counter to see if another flight was available, the only other option would have gotten me there after 2 stopovers. I was headed to a wedding and had to make the rehearsal dinner. The woman at the Kayak counter suggested that I try to get a new flight with a different airline. I did, and transferred airports. The next day, I received a note that my entire itinerary was cancelled because i had missed one leg of my trip. After spending 30 minutes on the phone with the help desk (who were very nice, but wouldn't budge) i was unable to get anywhere. Then, I had to buy another one way flight home to make it to work the next day. I will never fly Spirit again."
Pros: "We made it safely."
Cons: "Flight delays, we were on the plane for an hour after landing. sitting on the tarmac."
Pros: "The plane seemed safe and the flight crew were human"
Cons: "An hour plus delay at New Orleans due to weather at O'Hare turned into an extra 40 minutes dickering around the runways waiting for a gate. Also, as we approached final descent, we were told to return our seat backs to their upright position, which is kind of a dick move because the seats on this plane don't recline. Too much A/C."
Cons: "Flight was cancelled without explanation. Found out at the airport instead of text, email, or call beforehand."
Pros: "Seats are the most uncomfortable I've ever experienced. Maybe acceptable for short flight, but more than 2 hours never again."
Pros: "At one time I excused the consistent lack of customer service. I overlooked feeling simply like a number, for price but I was sadly wrong. Worse customer service on the planet..."
Cons: "I arrived at 5:40 stood in line not knowing more check in machines one the other side of where the customers stood. (Had the agent focus on us instead of being on the phone). Had check in on the drive there got there and was told I need two check in prior to 40 min of my flight. I said mam it's 5 min after if You try help me I'll make it. She sent me to another line, then they sent me to another line so he could say no refunds I should have read the fine print..... KICKER TO ALL THIS I MISS MY AUNTS FUNERAL AND THAT FLIGHT WAS DELAYED ONE HOUR... if they had pretended to do some customer service I'd have made my flight and her funeral."
Pros: "The crew was very pleasant"
Cons: "Boarding was messy. The seats were extra cramped. The crew pushed their company credit card very hard which became annoying. The airline nickles and dimes you for everything."
Pros: "I made it home from NOLA in one piece."
Cons: "Had to wait for a gate to open for 40 minutes once we landed at our final destination. I realize that's not entirely the airlines fault, but it is their fault for thinking that it takes close to 3 hours to fly from NOLA to Chicago when it really only takes a little over 2 hours. So of course O'Hare didn't have a gate ready when we arrived 40 minutes early."
Pros: "The flight was delayed two hours. When we landed at our destination, we had to wait for over an hour to dock."
Pros: "I liked the easy boarding process. The crew was very polite. It was an easy, smooth flight."
Cons: "I am 5'3 and I only had a few inches between my knees and the back of the seat in front of me. Not super comfortable but my flight was only 2 hours so it was manageable."
Pros: "Nothing"
Cons: "They cancelled my flight 24 hours before, and I had to buy a last minute ticket on another airline."
Cons: "Never got to Vegas because Spirit cancelled my flight w no alternative"
Pros: "The crew was very nice, jovial, made a lot of jokes and kept it light. The airplane, upon boarding, was clean. That's the best I can say about Spirit."
Cons: "Spirit has lower costs, but at a price. To check a bag is another $50, and $55 to carry it on, and while you can get discounts on this if you sign up to be an awards member with Spirit and manage it PRIOR to your flight, this was not explained anywhere in my original booking. Food and beverages are SO overpriced - it's clearly a major profit center for Spirit. The plane was not comfortable. Very tightly crowded, seats do not recline, no back pockets for storage, no entertainment or WiFi - bare bones comfort. At the Las Vegas airport, we waited in line to check our bags at the Spirit counter (the only option for bag checking) after signing in at the Kiosk for over 40 minutes, and at 45 minutes until our flight was about to take off, finally took our boarding passes so we could go through Security. If Security had been busy, we would have missed our flight. This was NOT handled well as they kept calling other flights to "jump" the line. Basically, Spirit touts a lower-cost airline for a small downgrade in comfort. In reality, it is a very SLIGHTLY lower-cost airline with a major downgrade in convenience and comfort. I will not be selecting Spirit again."
Pros: "Staff were attentive. On-time"
Cons: "Seats have no padding for comfort. Everything was not upfront - i.e. charging $50 for bags (only had one bag for each of us two) Very difficult to scoot over to your seat, especially me with major back, knee and hip issues. Overall, very uncomfortable."
Pros: "Checked 30 minutes before flight due to no assistance from staff with kiosk. Was not not allowed on scheduled flight. I had to rebook, costing me $99. Instead of fight that would have brought me home at 3pm, i made it to my destination at 11pm which cost me additional parking fees."
Cons: "The seats were much more confined than flight to phoenix, I asked if I could occupy empty seats behind me, I was told no by flight attendant, medical purposes, yet one of them occupied during flight. I was very uncomfortable and in physical pain afterwatd, I will pay more $$ next time for extra room in other airline. I was also charged twice for reserving carry on luggage. Paying extra to eliminate these factors will be worth it too me."
Pros: "The price was reasonable."
Cons: "The seats that don't recline, and the high prices for any refreshments."
Pros: "Nothing."
Cons: "Rip off airline...not worth the cheap price to then pay $55 for a carry on bag...plus you have to pay for drinks on the plane."
Pros: "Price of ticket"
Cons: "Primitive boarding procedure nearly caused us to miss the flight. Kiosks won't print your boarding pass within 45 minutes of your flight time, even if you are checked into your flight. And Spirit does not permit you to use a boarding pass on your phone, you must waste natural resources & print. Unfortunately, we had a problem while returning our rental car, so we were later to the kiosk than planned. So, we had to wait in line to ask an employee at the counter to print out boarding passes. Thanks to the kind passengers of LAX airport letting us jump in line several times, we made our flight just as doors closed."
Pros: "Crew was pleasant and helpful."
Cons: "The extra charges to actually use the ticket came to more than the flight."
Pros: "Cheap"
Cons: "We were delayed over an hour, with no support at the gate to explain why or let us know when we would be leaving. Incredibly frustrating, as I booked this flight (instead of another airline) for the departure time. Would have rather used another airline.."
Cons: "There is a check in policy of 45 minutes before boarding designed to make you miss your flight. I had to pay an extra 99 dollars on a 180 dollar ticket and was rerouted making me miss a day of my trip. On the way back the tries to make me pay 55 dollars to check a carry on even though they hadn't on the flight out. Worst airline I have ever encountered anywhere near"
Cons: "Seats were uncomfortable and the workers were taking too much at the ticket counter then getting customers tickets in a timely manner."
Pros: "First time flying it was a nice smooth process from the time I showed up at the airport to the time I touched down in the next city. Had some nice conversation between two attractive girls with my randomly assigned seat. The staff of flight attendants were very friendly and had great senses of humor."
Cons: "I ended up taking a bag that was larger than the pictured carry on size on my return flight - but on the flight to Chicago I had to pay for bag check (52.00). Had I known I wouldve just used a slightly smaller bag."
Cons: "We thought we found a great price for a quit trip to visit our new niece. We were totally wrong. Spirit charged us more than then the industry norm for a checked bag. I had tried to check it in early online but their mobile functionality doesn't handle payments. So that was $50. When we arrived they were highly disorganized and it wasn't clear what line to get into. Let's just assume that's just part of an airport experience. We get to the gate, and see that the flight has been delayed an hour. We decide to hang out there and learn over the intercom that the flight was delayed 2 more hours. Did they update the screen? Nope. Less than 20 minutes later they were boarding. It gets better though! After partly boarding the flight, they made everyone get out. We were grounded for a long time before and after landing without adequate information from the pilot on why or for how long. Finally when it got to the point I was going to pass out they wouldn't give me water because "I had the entire flight to make a purchase." Never again!! Never!!!"
Cons: "when we were "checking in" it was difficult to add seats and add carry on luggage. also there were hidden fees we were not aware of at time of booking the flight. like paying for a seat, i thought that was covered by purchasing a ticket, & when do you need to pay for carry on luggage. i felt that spirit was "nickel & dime" the entire time."
Cons: "Our flight was delayed 3 hours, our connections were rerouted so we got to Vegas 12 hours later than planned, and the restaurants in the airport refused to take the free meal voucher."
Pros: "The flight attendants were very friendly"
Cons: "Just terrible, cheap airline"
Cons: "learning upon arriving at the airport that I had to pay $55 each way for a checked bag. Would prefer that Kayak warn buyers that they are likely to pay over $100 for a single bag other than a purse."
Pros: "I did not like any part of the experience. I love you kayak but please do not offer spirit airlines flights! They are truly terrible."
Cons: "Really dreadful! This airline is insanely riddled with hidden fees. They will charge you for every breath you take. By the time I was finished with paying the fees my flight had gone up by $100! Absolutely deplorable! I really enjoy kayak for the financial liberty it allows me and this Spirit airlines ripped it away from me. Not to mention none of these fees are mentioned before I purchased the flight! For god sakes buying a ticket doesn't even guarantee you a seat! I absolutely understand that every airline has extra fees, but Spirit was an insane outlier. I was charged for a Carry-on. A CARRY ON! Never again! Tisk tisk kayak!"
Cons: "I would never fly this airline again. I like to think I'm a pretty reasonable person when it comes to customer service, last minute changes, and things like that. Checking in was no problem. Our flight had already been delayed so I was prepared for a longer wait. As I sat there, the flight got delayed two additional times. Ok, no big deal, but when customers were asking why the attendants could not tell us. When asked a general time we would be boarding, people were told "when the captain gives us the OK." Finally, we boarded almost 4 hours later when the delay stated only 2 hours. The plane was OK, but the attendants were far from pleasant. I was OK with no Tvs, baggage prices, and all of that because I was aware beforehand, but the way the staff acted was completely disgusting. After finally getting Chicago, I waited almost 45 minutes for my bags. When I called my car to tell them the delay they replied that Spirit had been backed up all day. Why? No one really knew. On the way back from Chicago to Boston, the flight was set to board at 1:09 pm. The airport was extremely busy, so I did not get through security until about 1:40. I ran to the gate only to see that they hadn't boarded yet. No updated on their website of the delay and nothing sent to my email. We didn't actually board until about 2pm, and then had to wait an additional 30 minutes on the plane because one of the attendants was late getting on. So now, it is about 2:45 and we are finally taking off-originally scheduled at 1:54 with NO updates sent to the customers on the delay. No one explained the delay and no one could give a time when we would take off. A few people tried to call the airline to explain their concerns and were abruptly hung up on. The least Spirit could have done is listened to their concerns and gave an apology. I will never, EVER fly this airline, and I suggest you don't either."
Pros: "flight was on time"
Cons: "seats are too cramped. Passenger behind me kept kicking my seat the entire time (and she was a grown woman). People leaving the fight need to be told to be orderly. I had to calm down a verbal confrontation between two men because one guy try to rush from off from the back of the plane and bumped into another man. Crew did nothing, if I wouldn't have stopped the confrontation it may have gotten ugly."
Pros: "I like having an assigned seat, everything else was fine."
Cons: "$100 to check two very small bags is pretty unreasonable compared to other airlines."
Pros: "Nothing."
Cons: "CARRY-ONS cost money. They cost more money if you don't buy them ahead of time. It costs extra to CHECK IN WITH AN AGENT. The airline is not upfront about any of this. These charges supposedly keep the cost of the ticket low: You only pay for exactly what you want (ie: if you don't have carry-ons, you can get away with paying less.). This is bullshit. They charge for WATER— tap water— on the plane. It is purely a money making scheme. They don't have repeat customers because they are awful. Oh and the seats are tinier than any flight I've ever been on. Truly the worst flying experience of my life."
Pros: "Crew and Flight Attendants were spot on. Flight was smooth and uneventful after leaving the gate. There is no (complementary) food nor entertainment on this flight, however, there isn't an option not to rate it."
Cons: "Flight left the gate an hour late."
Cons: "The check in line was ridiculously long. I pre-checked and paid for my bag on line and still had to wait in a long line."
Pros: "in-plane crew was efficient and unobtrusive."
Cons: "Plane landed late, taxied for later, and bags took over 2 hours to come out on baggage claim. some delays can be expected, but 3+ hour of delays without poor weather or any other noted special scenarios is absurd. No notices or apologies given."
Pros: "Excellent experience. It's always a good experience when the plane lands but to take a good thing to the level of excellence is not easy. Kayak and Spirit airlines are top-flight companies."
Cons: "I didn't know about Spirit airlines sooner."
Cons: "Too many hidden fees. What I thought was a $350 round trip flight ended up becoming a $530 flight due to hidden fees applied the day of check-in. Also, I don't have anything against animals, but I don't care to fly with dogs, cats or any other animals in the plane cabin. I can't sleep or read with a dog barking in my ear."