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Round-trip
1 adult
Economy
Tue 2/28
Tue 3/7
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Good to know
Low season | February |
|---|---|
High season | June |
Cheapest flight | $87 |
Average price round-trip | $259 |
Good deal round-trip | $56 |
Good deal one-way | $27 |
Best time to beat the crowds with an average 4% drop in price.
Most popular time to fly with an average 20% increase in price.
Flight from Kansas City to Washington, D.C. Reagan-National
(avg. price over the last 2 weeks)
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FAQs for booking flights from Kansas to Washington, D.C.
Top 5 airlines serving from Kansas to Washington, D.C.
Scores according to KAYAK customer reviews8.3
Alaska AirlinesOverall score based on 29410 reviews
8.5Boarding
8.3Comfort
8.8Crew
7.9Entertainment
7.9Food
Airline reviews
Pros: "Plenty of legroom."
Cons: "Better seat assignments for our family."
Pros: "Plenty of legroom."
Cons: "Better seat assignments for our family."
Pros: "Yes first class was amazing !"
Cons: "Alaskan airlines was ten times better than American, which is what I flew for my departure flight!"
Pros: "Good flight and convenient"
Cons: "More flight options"
Pros: "In flight entertainment was good"
Pros: "Crew was friendly, seat was super comfortable and food was great."
Cons: "Movie options and better food variety"
Pros: "Yes"
Cons: "I have flown Alaskan Airline that had movie screens. That would have been super since my flight wad 4 and half hours long"
Pros: "Good leg room Good coffee"
Cons: "No iPads for rent. No in seat tv screens Seats are hard"
Cons: "Me deaf. They not communicate me"
Pros: "My experience was great except for when a rude passenger caused our plane to go back to the gate before take off."
Cons: "There was not a lot of air coming from the vent. The man kept saying that air was coming out but I couldn't feel it."
Pros: "Efficientand smooth."
Pros: "Less turbulence on the aircraft, flight attendants provided great customer service"
Cons: "None"
Cons: "After flying Cathay Pacific from HK to SF, I was surprised at the lower level of customer service in Alaska. Flew first class and barely got a thank you or your welcome from the flight attendant. Kind of disappointed but that’s the state of the US!"
Pros: "This was the most leg room I've ever seen in economy class. For someone who's tall--that's a huge plus. However, I couldn't sleep because I was so cold. I was wearing a sweater and long pants and was still freezing."
Cons: "The temperature in the cabin was way too cold."
Pros: "Friendly crew. Good selection of entertainment. Arrived early at destination."
Cons: "Didn’t have food so I can’t rate it."
Pros: "The plane was clean, with charging at the seat and entertainment choices via your own device were pretty good - new films and a good assortment of TV programming. The crew was friendly and efficient."
Cons: "A few more inches of seat and leg room would give it an excellent"
Pros: "The flight crew was hilarious and very attentive. I love when they come on and have little personalized things."
Cons: "Boarding wasnt in order. Also spacing and comfortability was bad even for coach seating. Other than thatthe crew was great. And it was an enjoyable first time round trip flight."
Pros: "Smooth flight. Arrived 20 mins earlier which I really appreciate!"
Cons: "The Gogo inflight app. It doesn’t work at all. Picked a show to watch but it didn’t have captions and it wouldn’t let me go back to library and choose another show. I was stuck with that one and had to delete the app."
Pros: "Overall service was excellent!"
Pros: "Inboard entertainment and comfortable seats"
Pros: "I was in an exit row and it was so nice and spacious. Boarding was easy."
Cons: "Passengers moved from their assigned seats after the flight started, so I went from having a comfy back seat with nobody in the middle to suddenly having a very large person sitting in the middle. That alone wouldn't have been so bad, but he had very poor manners and spread his legs and arms out as far as he could. It was an extremely uncomfortable flight."
Pros: "the flight attendants were courteous and kind"
Cons: "pilots intercom voice was muffled and rapid"
Pros: "Fast and courteous service in getting me a hotel, rather than staying at the airport. The desk staff must have stayed late and the Sacramento check in staff were sympathetic to my situation."
Cons: "Did not like that I was not on this flight due to 3 hour delay of connecting flight, resulting in an overnight stay in Sacramento."
Pros: "I was able to purchase food on board."
Pros: "I particularly enjoyed the brain teaser games in the back of the Alaska Airlines monthly magazine. It certainly helped the time to pass more quickly! I also appreciated the beverage service being offered several times during my flight."
Pros: "The crew was great and kept down the noise level. This is the first time I have been able to sleep on an over-night flight. We also arrived early and our luggage was ready within the 20 mins. they say."
Pros: "Checking in was very confusing and cumbersome, but that may be a Portland Airport issue rather than the airline."
Pros: "Smooth travel. No issues at deparyure of arrival"
Cons: "Nothing to dislike"
Pros: "Everything went smoothly!"
Pros: "Price, efficiency, safety."
Cons: "Cost of movies was expensive."
Pros: "Great customer service on the flight"
Cons: "First class seat was not very comfortable."
Pros: "Love it. I'm going to continue using it"
Cons: "They forgot our row, and the flying attendent was a little on edge"
Pros: "Everything was great EXCEPT for the wifi that cost $$$ and was slow and told me my device couldn't stream tv or movies. $10 not well spent"
Pros: "They gave out lil tablets which were lit. Free drank was lit and I slept like a lil baby jont"
Pros: "They gave us free snacks while we were sleeping, was on time, friendly crew."
Cons: "The plane was super filthy on both legs of our trip. The area between the seats looked like it had NEVER been cleaned since the plane was built."
Pros: "The entertainment options where good and boarding happened on time"
Cons: "It wasn't as comfortable as I'm used to with first class, the beverage service wasn't very good and I just didn't get the service I'm used to when flying first class. They also left my bag behind in LA that's completely unacceptable as a first class customer my luggage should be priority"
Pros: "Good service, on time"
Cons: "Cramped seating, hard seats, no room for carry on under aisle seat.,.........,,.........."
Pros: "I love the fact that the airplane had electrical outlets at each seat. I was able to charge my phone so I never run out of battery! The crew was very also very nice."
Pros: "Great Cost of roundtrip direct flights from BWI to San Diego.great customer service. No issues with timing. The outlets on seats were great too. Would 100% fly with them again. Staff was amazing. One of our bags was a few lbs over and they let it slide with a smile, they also offered a complimentary checked bag for my personal overhead since the flight was fully booked, and I didn't need it on my flight. Baggage claim was easy."
Cons: "Seats were very uncomfortable, needed more padding, and somewhere to maybe prop your foot up a few inches below the seat in front of you. Air was very dry on the fully booked flight back, my lungs wheezed after having been on groud, Which doesn't happen ever"
Pros: "I liked pretty much everything about flying Alaska and I will book with them again. The planes are clean and comfortable. The staff was seemed very friendly and helpful.They appeared to like their jobs. Love the charging station at each seat and the free movies."
Pros: "the crew was very pleasant & made us welcome, instead of just some "seat number""
Cons: "flight was delayed about 30 minutes for loading & take off."
Pros: "Direct flight and ease of boarding/unboarding/"
Cons: "On my return flight, the seat did not recline."
Pros: "It was a smooth flight. The plane was clean. The crew was professional."
Cons: "It's tough to sleep on an overnight flight when the seat back doesn't recline more than about an inch. It would be nice to have an entertainment screen."
Pros: "Flight staff were friendly"
Cons: "Check in process was an inconvenient Staff at the Elite counter IN LAX does not know how to check in late bags If you check in with the Elite counter at LAX they may mark your bag as a "voluntary separation" IF THEY DON'T KNOW HOW TO CHECK IN A LATE BAG Seats on airplane were small and uncomfortable"
Pros: "The attendants and preflight team were wonderful and kept us updated on unavoidable delays. Considerate and professional the whole flight."
Pros: "Lack of pillows and blankets on every seat; they add too much clutter."
Cons: "New plane smell (plane was a month old) gave me terrible headache. No overhead bin space for last 4 or so rows of plane (filled with supplies)"
Pros: "I recently took a trip from BWI to LAX and flew Alaska roundtrip. I had never flown Alaska Airlines before, so I was a bit nervous before I took the flight because I had no sense of what it was like. I was very pleasantly surprised. The crew was extremely friendly and great at customer service. The seats were comfortable and the plane was very clean and spacious. I would absolutely fly Alaska again."
Cons: "The usual - I hate when airlines charge for food and checked bags. I didn't try the food because of this. Most of the stuff I was annoyed with didn't really have anything to do with anything Alaska could have controlled. For example, I was seated next to a very fussy and whiny baby during my red eye from LAX to BWI. Airlines in general should have some sort of warning for customers who are sitting unwittingly next to children. Overall, I had minimal complaints."
Pros: "The Alaskan airlines staff was very friendly and accommodating. I felt as though they went above and beyond to ensure I traveled comfortably with my baby."
Cons: "This plane was too full for social distancing. I was really skeptical about this flight as it relates to the COVID pandemic."
Pros: "Absolutely nothing."
Cons: "Honestly everything."
Pros: "Quick and easy boarding"
Cons: "Clean the cabin more diligently. There was a open unfinished cup of soda and cookie wrappers in my seat back compartment"
Cons: "It was ridiculously cold for 2 1/2 hours. When my seat mate asked for a blanket, the stewardess said she only had one more - then walked off. For drinks, they skipped several people. I had to catch her eye to ask for one and then ask her to get my kids a drink in front of me."
Cons: "The flight was delayed over two hours"
Pros: "All the attention bestowed upon me"
Pros: "Information communicated about delays."
Cons: "- more communication (any!) about bag status when landed - flight delay due to too many/too heavy baggage. Long delay was said to be due to making sure our baggage would accompany destination. Upon arrival, bag was left in NYC but this wasn't communicated. No info on bag status at airport or via ema"
Cons: "First class seats were too close together. It was very difficult to get out of you seat into the aisle. Food was not what it should have been for 1st class There was no wall between 1st class and coach giving little privacy when I worked my laptop. it was in direct view of the middle seat in coach"
Pros: "Very good"
Cons: "Seat assignments should have be provided at check in."
Pros: "Lots of leg room, smooth flights and plenty of notification of any upcoming turbulence. Delta did fantastic with keeping everything from check-in to landing friendly and professional. Will definitely fly again"
Pros: "Each employee on the plane was nice."
Cons: "N/A"
Pros: "Lots of movies to choose from."
Cons: "Delays out of MCI and late arrival, no hope for a decent seat on HNL leg, couldn't sit with husband, huge smelly seat mate, used up 10,000 miles on my account and paid higher price than current ticket price, middle seats, not happy"
Pros: "I am usually happy with Delta."
Cons: "Huge smelly person invading my space. Disgusted by his hot sweat on my leg. Used up 10,000 miles and paid too much (watched the fare go down several hundred dollars) and ended up with a middle seat. Not happy."
Pros: "The crew was dealing with NOVA/DC residents"
Cons: "If there could have been some sort of service at DTW to take customers to the gate of their connecting flight, for cases of really short time window of course, it’d be extremely helpful."
Pros: "Crew were ok. Not that comfortable."
Cons: "seat need to be more comfortable"
Pros: "Coming from Europe Alitalia and Delta did an EXCELLENT job at assisting the passengers get rid of their luggage just as soon as we were done going through customs... I don't usually fly on this route, but I thought it was perfect. Transfer between Delta terminal was a breeze too..."
Cons: "I usually don't fly from JFK. The food court was expensive (18 dollars base price from a burger seems a high even for an airport. I don't fly from NY normally - so maybe I need to tune my expectation for the locale, and it may have NOTHING to do with the airline company."
Pros: "Flight attendant's are awesome and they always try to make your flight better."
Cons: "Nothing"
Cons: "Itinerary was changed from the one that was booked. Flight was preponed by 2hours."
Cons: "I got bumped from this flight a couple of hours before departing."
Cons: "Not enough seating at the airport gate in KC. No coffee on the flight."
Pros: "The service is very good from the beginning. The flight attendant is very caring thanks so much."
Pros: "The staff where friendly and excellent to talk to. They boarded us quickly and kept us informed. The flight was smooth and comfortable. Great experience"
Cons: "N/A"
Cons: "Rude to passengers and then went to the back and loudly complained about other passengers. Very unprofessional."
Cons: "The aircraft is too old, MD-88. I don't know how Delta is flying that type of aircraft. Is very risky"
Pros: "Another safe flight. Crew was very attentive."
Cons: "Flight cancelled due to weather that was never bad but on the potential of bad weather. Had to scramble so my 18 year old son was not stranded overnight in a strange place and Delta does not help. Only rebooked a flight itinerary for the next day for a 4 hour flight with connections on a 1 hour direct flight. Spent an hour on line to figure out what to do. #neverdelta"
Pros: "On time, clean cabin, attentive and professional flight attendants, plenty of overhead storage."
Cons: "Nothing. No complaints."
Pros: "Nothing"
Cons: "Plane delayed 4 times for a total of 4 hours"
Pros: "The flight for getting us therw"
Cons: "No food and no entertainment"
Pros: "Too crowded overhead storage got filled right away. Had to place my bag under seat. Could not extend my legs."
Pros: "Rare, the flight wasn’t so full that everyone was uncomfortable. The flight attendant staff were friendly."
Pros: "Not much"
Cons: "Late bumby ride"
Pros: "The crew was friendly, relaxed, made everything seem like a breeze"
Pros: "Nothing including the captain who was making the boarding announcements at MCI who talked to me like I was stupid"
Cons: "My flight was delayed almost two hours which caused problems for me arriving late to business appointments in New York. My flight areas also late 45 minutes leaving New York. In both cases it was due to a late airline attendant this is increadably unprofessional."
Pros: "I could be wrong, but the seats were very comfortable (for a plane) and I felt my knees weren't as close to the seat in front of me than other airlines. So that's a plus."
Pros: "Comfortable flight, ample leg room, and the chairs were pretty plush. Comfort+ is pretty nice"
Cons: "On my first flight they forgot to turn the wifi on. I have unlim data but obviously can't use while in air; no big though."
Pros: "flight attendants were great."
Cons: "not enough leg room and space. The business class should be at the minimum for economy."
Pros: "Not the wor st comfort,"
Cons: "Cannot even request seats before booarding, as they try to get us to pay more. The anxiety over separate seating for couples is not worth it."
Pros: "Boarding was easy. Wifi was available and we got some snacks. Paid extra to sit in roomier coach, was worth it."
Cons: "Still pretty cramped, not the crews fault. Would've been better with the seat back screens"
Pros: "The crew was polite and friendly"
Cons: "My second plane had sooo much moisture coming from the cooling system it looked like the passengers were getting gased and I kept getting wet from water condensation falling on me in a window seat as I tried to sleep from having such an early flight to begin with only to be told it's delayed 3 hrs without explanation."
Pros: "Good seats."
Pros: "love to fly delta"
Cons: "don't like when they ask to check bags at gate"
Pros: "Free drinks in Comfort+"
Pros: "I appreciated the helpfulness of the crew."
Cons: "On the flight to Kansas City we had movie screens which spoiled me and made me think we would have them on the way back to Atlanta."
Cons: "See above description"
Pros: "Flight attendants were great."
Cons: "Movie and TV selection is not great for an international flight."
Pros: "Good uneven full flight"
Pros: "Comfort with entertainment."
Cons: "No food options at all."
Pros: "I had a great pilot on this flight. He always told us what was happening, why we had a wait on the tarmac in LGA, why he anticipated it might be a choppy flight, how to access in flight entertainment so we could be distracted. Gave us some trivia questions. Joked about Pokemon go, walked along the aisle talking to us. He was awesome!"
Cons: "Seats were uncomfortable. But what else is new?"
Pros: "Nothing I don’t think I’ll fly sun country again"
Cons: "Provide online check in at no cost. The extra cost resulted in everyone checking in at counter that was miserably understaffed. It could have resulted in a missed flight except flight was delayed for 3 hours. Due to mechanical issues."
Cons: "Cramped seating, limited overhead bin space, mediocre experience. Next time I’ll spend the extra money and fly Delta."
Cons: "Left MPS 45 minutes late. 15 minutes elapsed before ONE piece of luggage was delivered to baggage carousel, and then it was 2 carousels away from the one assigned."
Cons: "Sun Country is a budget airline similar to Ryan Air. The 737 we flew on was very old and scruffy. Cabin crew seemed uninterested in the passengers."
Cons: "Flight be on time"
Pros: "The direct flight was the biggest plus. The seats all had a USB outlets which was convenient."
Cons: "Our flight was delayed about 15 minutes due to a mechanical issue which we didn’t know about until we got on the plane late."
Pros: "New seats, pleasant crew"
Cons: "Flight was already an hour delayed which is understandable and unavoidable. What needs serious improvement and any airport/airline should not tolerate is delays from baggage handling services. Once we boarded we watched the baggage crew unload the last flights bags including USPS parcel cargo. Then our baggage had to be loaded. Sat on the plane for 50 mins before backing out of terminal. Complete lack of urgency on the part of the baggage handlers was very frustrating to many passengers."
Pros: "Several hour delay"
Cons: "Rowsofseats way to close together. Way to hot in plane until we reached 10,000 feet."
Pros: "N/A"
Cons: "The seats were uncomfortable. There was not enough room space and I am not even a tall person."
Pros: "Cheap fare and good departure/arrival times for my destinations"
Cons: "Seats are awful, NO entertainment, NO snacks, bad pilots, WOEFULLY late arrival and departure."
Cons: "Grumpy female agent at boarding gate"
Cons: "Took off 20 minutes late, landed over an hour late. How does that happen? $14 for entertainment is just too much"
Cons: "What a surprise at the Sky Cap that I needed to be charged for a carry on....total of $50 for my check in and carry on. What's worse, is that I had to CHECK my carry on because you only allow a minimal # of carry ons. This is certainly a negative for me flying with SunCountry again."
Pros: "Crew was nice and flight was on time."
Cons: "Seats are uncomfortable and way too close together."
Pros: "I enjoyed the friendly and considerate staff, and the fact that our flight got in early! Also, love the woman's script for the safety presentation."
Cons: "I would have thoroughly appreciated a complimentary snack and water-it's the little things that matter most!"
Pros: "Friendly staff"
Cons: "The seats and leg room are by fair the smallest"
Pros: "Direct flight"
Cons: "Online Seat selection only on payment and online check-in was allowed only upon seat selection. Indirectly it means collect some more $$ from passengers for online check-in. Boarding sequence was chaotic as there was no sequence after the first class."
Pros: "Quality service, good technology, soothing environment"
Cons: "Felt too much urgency in my tip"
Pros: "Price"
Cons: "No free video screen"
Pros: "Comfortable seats. Very good basic service."
Cons: "Jimmy John’s sandwich"
Pros: "Not much. Sat on the tarmac 4 a good 45 min, late getting 2 destination, nothing 2 watch/do, no free anything !!!!!"
Cons: "Long, long, long , boring flight ! Doubtful I will use your airlines again no matter how cheap! Now u r charging 4 carryons, give me a BREAK"
Cons: "Half an hour late leaving Portland"
Cons: "My flight was canceled for unknown reasons."
Cons: "This was the worst flight I've ever taken. It was over a 4 hour delay..."
Pros: "Very reasonable"
Pros: "Punctuality"
Cons: "Before boarding, they announced from the podium that there would not be enough room for all carry-ons. I volunteered, when I. Line the woman in front of me did not have her ticket with her. She left the bag. The gate worker took my bag and ticket. But the other woman came back with her ticket, so before finishing my bag tag, the worker started her bag tag. In the end she reversed the tags. When I got off In MSP my bag did not come down the baggage carosel. Then I looked at my receipt, it was for the other passenger.lucky they got it off the second plane before take off."
Pros: "Check in and boarding were so easy and convenient. Even security went fast."
Pros: "se above"
Cons: "I had to reschedule my flight - I felt they took advantage of me when they calculated the fare -"
Cons: "No snack options like in some other airlines."
Cons: "Check in counter should always have someone there"
Pros: "they switched my seat so I could be comfortable as I'm overweight. That made the flight so much better. Cheeseburgers are 6$ and they give you a whole can of soda if you ask them meals in the airport are a lot more expensive."
Cons: "Not much space. There's no entertainment on the plane. No tv. They rent movie players for 8. No complimentary snacks. They should give some peanuts. Families were apart during flight they say they have full flights and can't seat people together."
Pros: "Efficient"
Cons: "Need more room"
Cons: "My baggage flew on another flight."
Pros: "Goes directly to MSP from SFO."
Cons: "Would be nice if they traveled from Oakland, CA. The seats are too narrow. The aisle ''tis too narrow. There should be access to front and rear bathrooms as available. Don't charge for baggage. Provide free snacks"
Cons: "The food was not very appetizing. I took a few bites and it gave me a stomach ache."
Pros: "Everything went smoothly."
Pros: "on time , nice and friendly crew"
Pros: "Flight times were great for a last minute family emergency!"
Cons: "Plane was slightly delayed"
Pros: "Flight went on time, the price was great, Appreciated the complimentary beverage, The crew was nice"
Pros: "Very helpful for our hockey team of 12 ladies. Thank you. I choose flights based on least expensive, therefore I don't expect frills. That being said, I got what I expected, and am not disappointed, and would definitely choose Sun Country again. But I can't say that comfort, food or entertainment were "excellent"."
Pros: "punctual"
Cons: "same as above. updating fleet with 21st century amenities (wifi, power plug, more comfortable seats ...) would be nice(r)."
Cons: "Plane was very cold turn on the heat!!"
Pros: "Friendly staff and comfortable flights."
Pros: "Good for the money, Sun Country Airlines is a no frills airline, that being said it tries hard and does a great job, i will gladly use it again"
Cons: "Very old aircraft"
Pros: "Scheduling worked great"
Cons: "Cramped"
Pros: "All went well"
Pros: "Nice smooth ride. Service was great. Very friendly. Great landing in rough weather."
Cons: "Everything was good"
Pros: "Good crew and service"
Cons: "Tough landing at DC but it was the wind"
Pros: "Upgraded"
Cons: "The plane departed 1.5 hours late due to crew issues."
Cons: "30 min to de-ice an E170? Why?"
Pros: "Awesome Customer Service"
Cons: "Nothing"
Pros: "Eh"
Cons: "No delay. Seats were horribly uncomfortable."
Pros: "Flight was short."
Cons: "Everything else"
Cons: "AA seats are very small and narrow. The reclining part was uncomfortable. I prefer legroom and comfort at Delta Airlines."
Pros: "Crew was great from checking in to the flight attendant and cockpit."
Pros: "The seat wasn’t very comfortable"
Cons: "AA provided me NO assistance when my flight was cancelled and I had to make arrangements on my own, which caused me to incur in extra expending."
Pros: "Seats were not too cramped."
Cons: "Wifi that actually worked."
Cons: "I had little leg room"
Cons: "The wifi didn't work. No seatback everyone's screens, only a screen over there middle row of seats. Maybe update your 20 year old livery."
Pros: "It was on time"
Cons: "The crew, the flight attendant was very rude"
Cons: "The WiFi to work."
Cons: "Delayed more than 2 hours"
Pros: "Their CRJ was very comfortable. More comfortable and modern than what I’ve seen on a lot of Skywest/delta connection flights. Crew was great"
Cons: "that my flight got cancelled and wasn't going out until Saturday and I would have been less than 24 hrs in Boston"
Pros: "Quick boarding, smooth on time flight. Easy access to DC from Reagan airport"
Cons: "Baggage lost."
Pros: "They let me sleep"
Cons: "Not enough food options"
Pros: "Stairs cause me tremendous pain due to a 4 year misdiagnosed ruptured SI joint. Usually, we have no way of knowing that our flight will end with a downstairs walk rather than a ramp. I emailed American Airlines last week but hadn’t gotten a response yet so when they announced that we would exit by stairs, I was almost in tears as I gathered my belongings. To my surprise, American Airlines had a ramp for us to use. I don’t know it it was a coincidence or if they responded that quickly knowing I was on the plane through todays’s technology. I will be a fan and a customer forever."
Cons: "On time, loaded quickly,ramp access to exit the plane."
Pros: "Crew was nice and kept us updated."
Cons: "Flight arrived 20 minutes early and we still deboarded 20 minutes LATE. Wifi on flight is ten dollars instead of being free and they use plastic cups for the drinks which I am sure is not recycled."
Pros: "I landed safely"
Pros: "Late..."
Pros: "Everything"
Cons: "American is always delayed, every single flight."
Pros: "Entertainment good"
Cons: "Legroom bad"
Pros: "Nothing, they’re awful."
Cons: "American Airlines failed to provide the service we paid for: a flight that arrived home in the morning, so that we could get to work. We had to use vacation days we did not have to spare."
Pros: "On time, non stop"
Cons: "New higher prices for less service."
Pros: "No complaints. A smooth flight. Met my expectations. Would fly American again."
Pros: "The flight was equal to AA service I have had on a regular basis."
Cons: "Nothing"
Pros: "Shabby Cramped"
Cons: "Cramped Uncomfortable"
Cons: "Too cold on the plane"
Pros: "Courteous crew"
Cons: "The plane was tiny and old"
Pros: "Everything was on time and great."
Cons: "Ever thing was fine."
Pros: "On time"
Cons: "Dirty plane. DIFFICULTY hearing which baggage kiosk to use. Should have a board with postings"
Pros: "Nothing"
Cons: "Flight cancelled. Thanks, Obama."
Pros: "Everything"
Cons: "Nothing"
Cons: "Flight was good until, after arriving 30 minutes early to PWM, our plane had to wait about that much time for our gate to open. Once pulling to the gate we waited another 15 minutes for someone to figure out the walkway and open the door tom the plane-- all with no communication from the crew."
Cons: "They could've fed us or least gave us more drinks when we were rerouted and stick in the Norfolk airport for hours."
Cons: "Plane from BDL was delayed which led do a missed connection in DCA. Rebooked on the 335 pm flight which is 3 hours later than my original arrival time. Very inconvenient for me as I had previous plans."
Pros: "Seats were really neither notably comfortable nor notably uncomfortable. I think they were slightly on the comfortable side."
Cons: "Would be nice to have more modern aircraft amenities, like power outlets for device charging, and display screens with at least some complimentary entertainment, or at least flight path tracking. Boarding counter lady was obnoxiously strict about not letting our carry-on bags to be carry-on. She made us test them in the size device and said they were too big, even though they could easy be pushed into the space, and regardless of the fact that we just flew on an American Airlines flight with them as carry-on and were only on a layover with them! Regarding the previous AA agent who let them be carry-on, she said "shame on them." Complete opposite of the positive experience we had with her counterpart in Phoenix. ಠ_ಠ"
Pros: "food"
Cons: "My flight was overbooked. I almost didn't make it home."
Pros: "The crew was good."
Cons: "Washington airport grounded our flight for no apparent reason while we were on the runway in Indy about to take off, then didn't tell us when we could expect the delay to end."
Cons: "Worse customer service ever inside and outside the plane. Try he daughter was traveling with a 3 year old and they didn't want to change their seats together are u kidding me my daughter had to be asking in the plane but they did it for other people."
Cons: "Worse experience ever."
Pros: "The American Airlines crew was very friendly but completely clueless about the details of the delay, our connection and the connecting airport."
Cons: "The American Airlines staff assured us that if we got stuck in DC we would receive hotel vouchers. Not only did we not receive hotel vouchers but we were denied access to our rescheduled flight the next day and forced to rent a car to get us from DC to Massachusetts in time for our event. This "misunderstanding" cost us 2 days of our trip and an additional $500 all together. I have never been more disappointed by an airline in all my years of travel! If we'd been told the truth from the beginning we would of rescheduled the flight for the following day from our original destination and saved ourselves 2 headaches and a ton of money."
Pros: "I liked nothing about the flight or services of the staff."
Cons: "My flight was scheduled hours before I was scheduled. I checked in very early because I was coming in from another flight. At check-in the flight was still indicated as on-time. When I arrived shortly to the gate it indicated that the flight had been cancelled. I was assigned to the flight before which was delayed. We were not served beverages because we were told that the ride www short. I observed the flight attendant talking abruptly to other passengers When we arrived in DC, we were told that another plane was parked at our gate. We sat on the runway for almost an hour. I was told when I arrived that my bag had been accidently sent to Charlotte. Unbelievable!!"
Pros: "We arrived nearly on time & without issue."
Cons: "The plane was warm & no cool air was being dispersed in the cabin & because of that it was very dry. Better temperature regulation, climate control is needed to make fir a more comfortable flight."
Pros: "pilot was nice even though delay due to 2-day weekend"
Cons: "better snacks and more leg room :)"
Pros: "Food was delicious!!"
Pros: "The crew and the entertainment were excellent."
Cons: "The seating area is very tight and the aisles were extremely narrow."
Pros: "They smiled, gave a friendly farewell, made sure everyone was hydrated."
Cons: "Don't get an attitude with calm passengers asking for assistance for their seatmates. Sometimes they wouldn't ask me what I wanted to eat or drink, they just assumed I already heard them ask other passengers and just waited for me to answer. It just seems lazy to me."
Pros: "Very attentive crew"
Cons: "The plane was not at its original time"
Pros: "Lot of leg room!"
Cons: "WiFi for Entertainment system was spotty, freezing very often. Unfortunately this issue has become more common in United flights lately."
Pros: "They really help out families with young children."
Cons: "Internet wasn't working."
Pros: "Easy on and off"
Pros: "On time"
Cons: "Impossible to get entertainment to work"
Cons: "Our flight was canceled for no reason making us lose 1 day of vacation. The airline didn’t even bother to contact us."
Pros: "The captain was wonderful"
Cons: "The crew were jerks"
Pros: "I like flying Lufthansa for entire trip then changing to united airlines"
Cons: "Particular everything the airline"
Cons: "I missed having the navigation map when traveling such a long distance."
Pros: "Brought my own entertainment. Friendly staff. Great boarding process. On time departure"
Pros: "Did not have any food so an N/A option for this category is needed."
Cons: "The exit, economy plus seat I chose was described as limited recline when it fact the chairs do not recline at all. I was so disappointed. Had I known this, I would have chosen a different seat. My neck was hurting by the end of the flight."
Pros: "Flight was on time. Friendly crew."
Cons: "It turned out that we were on stand by (without anyone telling us until the morning of the flight) and did not know if we were going to fly out. We could not select any seats at check in and only found out our seats a few hours before the flight. It was quite unpleasant and stressful as my husband and I were flying with our two children and faced a real possibility of not being able to sit together or getting bumped off a flight all together. It was a code shared flight between Lufthansa and United and each airline kept sending us to the other to get any answers or help. neither were helpful. It made it for an extremely frustrating experience."
Cons: "My parents were traveling, they dont speak english and I verified with Austrian airlines that they would be assisted at the gates and that they had the correct visas for each airport they had a layover in. I was assured there would be no problems. Upon boarding they were not able to get on their flight. I have never had so many communication issues and frustrations in the middle of the night with an airline. disappointed."
Pros: "The boarding was quick and the flight was on time. The crew was courteous."
Cons: "I selected economy comfort in the kayak app, but when I called about my boarding pass, kayak said they only sell basic economy. What did I buy? UAL only sells a limited selection of overpriced food. There is no music and you have to pay to see the flight map."
Pros: "The boarding and seating happened in a timely fashion, and the crew was courteous. The lunch meal (I had requested Asian vegetarian) wasn't amazing, but not as bad as it could've been."
Cons: "The flight was not with Lufthansa, but it was actually through United, which was extremely confusing as I did my ticket confirmation, seat booking and meal choice through Lufthansa prior to my trip. To find out on the day of the flight that I had to check in and go through United was extremely annoying, as the counters are in different terminals and it was unnecessarily stressful. The flight itself was crammed, with absolutely no leg space, and not even enough space under the seat to stow my backpack (which had fit perfectly on my Brussels Airlines flight to Madrid). I had requested the Asian vegetarian meal, and the snack we got prior to landing was pretty much two slices of cucumber on a small bun (and an apple on the side) - extremely dry and hard to eat. I asked for mayo, but the flight neither had that, nor any other condiments to make the "sandwich" more edible."
Pros: "plane was relatively quiet and comfortable."
Cons: "Nothing wrong with boarding a plane using a bus, but there are better technologies and they are better."
Cons: "I was unable to go on the flight because of the extraordinarily high cost of changing a last name from a maiden name to a married name. I was so disappointed by the service."
Pros: "I upgraded to premium economy and was glad I did. Extra space and and empty chair next to me."
Cons: "For a 9 hour flight, food wasn't filling nor was there enough. I wouldn't have even minded paying a little extra for snacks but a small dinner and small sandwich as a snack was all there was. Plenty of drinks though. My day did not recline all the way, I only got it to move an inch or so."
Pros: "This flight was a good value."
Cons: "My legs are short and the seat seemed a little higher than other plans. I couldn't rest my feet flat on the floor for 6 1/2 hours. This was very uncomfortable."
Cons: "My United connecting flight was delayed. I rushed to arrive at the gate prior to the departure time to be told the plane had left early and I had been rescheduled to the next morning at 7am. However, there were no vouchers available for me to stay in a hotel or get food. So, I was able to get a flight on American that got me home the same night. By the way, the American flight was delaying takeoff to wait for passengers who had been delayed on their connecting flights."
Pros: "Good crew!! Entertainment screen not as good as SAS"
Cons: "The crew was haughty and rude, my purse was taken and stowed in overhead storage, the person sitting next to me wouldn't stow the carry on luggage. I needed to take my daily medication during the flight and was not able to. I have chronic health issues and needed to take it on schedule, I was delayed in getting home because I had to stop and eat in the airport and take my medication"
Pros: "Service Cleanliness Food Entertainment Boarding"
Cons: "Length of Flight"
Pros: "The flight attendant used my name. Great landing."
Cons: "Tar mat loading. In flight service."
Cons: "can't believe you still have those low quality touch screens. they are very non-touch sensitive, and don't respond well to attempted touch commands."
Pros: "Good flight"
Cons: "2 Delays"
Pros: "Agent at check-in was very, very helpful and accomadating"
Pros: "The flight was on time."
Pros: "We liked the crew, they were helpful."
Cons: "We did not like the video on the United flight that used the app. We were not told about this until it was too late and the instructions were not good for how to get the app--they were misleading. I had to go to the app store, not the United website. Also, our seats were changed without our knowledge and the flight description for the flight from Austin to Washington, DC, specified complimentary lunch and there was no lunch unless you wanted to buy it. This should be more clear, so that I can bring my own lunch if there will be none provided."
Pros: "The service was amazing."
Cons: "It was a bit difficult to navigate my way in Munich but the staff was helpful. I would suggest a 2 hour layover."
Pros: "Friendly"
Cons: "Everything was good"
Cons: "Choppy"
Pros: "Free movies/TV with an app"
Cons: "Very small plane, felt every bump as well as every passenger that walked by"
Pros: "No turbulence. Easy-in, easy-out"
Cons: "Not much leg room or seat space. Also for over 2 hour flight, no food was offered."
Pros: "Both flights were delayed."
Pros: "Kind flight attendants and quick early arriving flight"
Cons: "Nothing, everything was food"
Pros: "Great, friendly crew. Nice snack!"
Cons: "Seat was not as comfortable as some flights I've been on."
Pros: "the United app that let me watch movies from my own device. The flight attendant gave me an extra blanket."
Cons: "the plane was very old and didn't have the entertainment options that newer planes have. The screen was so small and nearly impossible to see when the person in front of me reclined. The toilets weren't very clean. The food was very mediocre. I have a dairy intolerance, and both options contained dairy products. There was no lactose free or diabetic special meal option. There was an hour and a half delay to repair something on the plane when we made an emergency medical landing in Boston. I didn't mind the landing; I minded the excessive delay and wonder what would have happened if we didn't stop in Boston? What would have happened to the plan?"
Pros: "Flight wasn't that long. Experience was okay. Flight was full. Attendants did their job. Some were more polite and helpful than others."
Cons: "No request was made for the outbound flight which I want to comment about. At Dulles Airport, I checked in at the Brussels Airline counter, only to be told that since I was on a flight operated by United, then I had to go to the United Airlines counter to check in. At UA, I was handed a boarding pass which advised that my seat will be assigned at the gate. I saw on the monitor where the available seats were-1 window, the remainder middle row. I got the feeling that since I bought a ticket which cost less than what the other United Airlines customers paid for, then I was being relegated to seats that the other travelers didn't desire."
Pros: "Having movies is the best, followed by pillows and blankets"
Cons: "Stressed and unfriendly attendants (except 2). Didn't ask meal preference, just gave me chicken and I had to ask for switch. Would say things like "I don't have time" and "we'll do it later when the cart comes around". Only had 1 drink service, I don't think they made it all the way to my row. Very different than flight from USA to Paris."
Pros: "The flight was on time and smooth, crew were friendly."
Cons: "It was freezing cold in the plane. People were putting on sweatshirts and jackets and covering up with blankets. Why should we be required to bring winter clothes with us when plane interiors are temperature-controlled?"
Pros: "...I got the standby flight....I guess that's cool..."
Cons: "My red eye was delayed35 minutes because of wheel replacement making it impossible for me to make my40 some odd minute layover and I had to burn up hours of my vaca in an airport and reschedule a pick up."
Pros: "My other passengers in First Class. Your crew was also very kind and well mannered."
Cons: "I spent over 150 for an upgrade for a red eye for a flight I already spent over 500. Your crew lacked attention in service and one specific crew member (male) woke me up twice due to the loudness of his voice. Disappointed in the quality for the amount spent."
Pros: "The crew on this flight was absolutely amazing. They were helpful, they were very kind, and very pleasant. Probably the best flight crew I've ever had. Despite originally being annoyed that I wasn't allowed to pick/change my seat, I somehow miraculously got an economy plus seat so I had what felt like a first-class amount of space."
Cons: "Again, the flight was delayed. Despite originally being told that we were trying to get out ahead of storms so we wanted to get going quickly, we ended up boarding and then sitting there for probably an hour and a half. The pilot/copilot were great at letting us know what was going on, but the fact that both the first and second leg of my journey were delayed was excrutiately annoying. Having already been traveling for over 8 hours, the last thing I wanted to do was be even later and extend the flight even longer, obviously. The entertainment also was not available due to some problem in the circuit for the entirety of sitting there waiting to taking off and the first 15 minutes of the trip. Again, the attendants did everything they could and were very attentive, it was just frustrating to not really be sure that entertainment was going to be available for the 9 hour flight you just sat down for. Thereafter the entertainment was great. The food was, again, pretty mediocre compared to other transatlantic flights I've taken. The lasagna was not very good tasting at all. The sandwich they brought near the end of the flight was tasty though. Another plus was full sized cans of juice as opposed to a tiny glass. Honestly once this flight got off the ground it was good. However the combination of the delays, plus my terrible previous flight (which was the one directly operated by Lufthansa, the second flight was farmed out to United) just made the whole journey pretty awful, and probably the worst of my life. On my flight from Munich to Cairo, three weeks ago, Lufthansa left my bag in Munich despite the fact that I had an 8 hour layover - which you'd think would be more than enough to put a bag on a plane. They were very quick about delivering my bag once it arrived, but that previous experience with Lufthansa just served to bring down my opinion of the entire airline. Honesty, I had been told by friends that Lufthansa was a pretty good airline, that didn't show at all. There's a pretty big chance I'll never willingly fly Lufthansa again if there's even a remotely comparable option (which there almost always is)."
Cons: "Flight got cancelled, we did not receive an email or text. We found out when we reached the Heathrow airport. We got booked on another flight, with 6 hour layover. When the flight that got cancelled was a direct flight. Then our luggage was not put on the connecting flight, we got our luggage 24 hours later."
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