Daily cleaning, installation of cabin HEPA filters on flights from Washington to Kansas
American Airlines, Southwest and United Airlines have all waived their change and cancellation fees on flights from Washington to Kansas. Confirm policies on booking site.
There are no direct flights for this route listed on KAYAK, the shortest multi-flight duration is 2h 58m
The cheapest ticket to Kansas from Washington found in the last 72 hours was $110 one-way, and $221 round-trip. The most popular route is from Washington to Wichita, and the cheapest round-trip airline ticket found on this route in the last 72 hours was $141.
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Scores according to KAYAK customer reviews
Pros: "Crew from Washington to Cancún were extremely rude"
Pros: "Helpful and attentive crew"
Pros: "Crew was super amazing and friendly! Very good service also!"
Cons: "No seat back entertainment.."
Pros: "The best other than the fact it was packed full lol but that’s not Deltas fault"
Pros: "The flight itself was excellent. Friendly, helpful, kind — great attendants and crew."
Cons: "The flight was delayed 4 hours. We never found out why exactly. That was a little tough but staff was great"
Pros: "Boarding was very efficient. Flight attendants were helpful and kind and seemed to care."
Cons: "We booked basic seats knowing we might not sit together however we did not know they would separate children. They put my husband and I in an exit row and my daughter at the back of the plane with strangers. I was not comfortable with strangers being responsible for my child. I assumed they would seat children with at least one parent. We did ask to move at the gate and the accommodated us with the last row on the plane. No recline, no window, and right next to the bathrooms. We took it to be with our kid but this policy needs to be revised. Kids should always be seated with the adult responsible for them... who knows what kind of person might end up next to my child. Not to mention if she had needed something is the stranger gonna take care of it? It’s just a bad practice imo."
Pros: "The crew was very attentive and had great personality. They anticipated any needs we had."
Pros: "Quick and easy boarding and departing. Wonderful and friendly staff."
Cons: "Honestly, everything was great. Food and entertainment were a little lacking but for a 3 hour flight it was more than acceptable."
Pros: "Great crew, prompt and courteous despite the short flight"
Cons: "Flight departed an hour past scheduled time due to a snafu with flight attendants: they were either absent or really late or a replacement crew. Unacceptable personnel management."
Pros: "Amazing crew"
Pros: "The crew was polite and pleasant unlike the crew from KC to Boston."
Cons: "Telling us to check bags before we get to our seat and find out there is no more room."
Pros: "Quickly moving through the airport."
Cons: "Take out old planes. It was really run down."
Cons: "Just a bunch of weather delays because of the bad storms. I did not like the selection of movies and tv shows on the delta flight. So I just listened to podcast in my phone. But other than that everything was great."
Pros: "Helpful crew."
Cons: "These planes are tiny. Our equipment was B717."
Pros: "The plane was nice"
Cons: "I’m still sitting in Minneapolis so I would have liked to be at my destination. And I had to pay for the overnight accommodations."
Pros: "Small plane without bells and whistles and no middle seats."
Cons: "The internet would not work. I couldn’t use any of the inflight entertainment."
Pros: "We had the worst flight ever on Delta flight worst Attitude of the flight attendant she was very Rude i even told her she was"
Cons: "We didn't get served nothing to drink until 45 min to kc then by then i was so dehydrated i asked for a can of pop she said NO I SAID REALLY SHE SAID DELTAS NOT IN CHARGE OF STOCKING DRINKS & SNACKS SHE HAD MORE PEOPLE' TO SERVE REALLY EVERBODY IN FRONT OF US GOT WHAT THEY WANTED SO I HAD NOTHIN AT"
Cons: "2nd Delta flight on the same day that was delayed. This one only 44 min."
Pros: "The flight attendant from IAD to MSP called Bernadette was wonderful!"
Pros: "Wonderful friendly crew. Comfy seat. Very pleasantly impressed with the comfort on a CRJ900 -- windows are large and closer to eye level, standing room is enough."
Pros: "Super comfortable seats. Lots of movie options."
Cons: "Food was not very good"
Cons: "Never made it because of my originating flight"
Cons: "The airline cancelled the flight alluring weather conditions, when the reality was they did not wanted the plane to park in Kansas. The weather conditions were even worse on the flight I was moved to, and that flight was not cancelled. They absolutely did not care about the passengers"
Pros: "Flight was smooth, arrived early..crew was prompt and courteous."
Pros: "Overall good experience"
Cons: "Plane 1hr late taking off"
Pros: "Nice people"
Cons: "Waiting at gate in KC"
Pros: "Efficient and friendly"
Pros: "The movies kept my daughter busy."
Pros: "Professional, courteous, and responsive attendants and flight crew."
Pros: "I did not like anything all. But the to last agent to help me after I was send to different airlines"
Cons: "And when I get to US delta Airline ticketr did not even look at my ticket she just send to Virginia Australia make me walk all over. I know it supposed to be delta"
Pros: "Fly attenden alwas with a beautiful smile"
Pros: "The flight was nearly full, but I lucked out. One person in my row did not show up, so myself and the other lady in my row had the benefit of having an open seat in between us. The crew was cheerful and accommodating. They did the normal beverage service, but also brought complimentary water and coffee 3x during the rest of the flight. This was greatly appreciated, especially after 5 days of drinking and partying. My buddies and I spent two and a half days in Las Vegas for a bachelor party followed by two days in the LA area for a wedding (yes we did it Hangover style) :) Thank you Delta!"
Cons: "My only complaint was that the flight was delayed out of LAX by about 30 minutes due to the flight in-bound being delayed. However, the captain made up most of this time in the air so it ended up being a non-issue."
Cons: "We were on the tarmac for almost 2 hours. It's probably LaGuardia but the experience was very bad."
Pros: "Nothing particularly stands out. I did arrive safely."
Cons: "First class did not come with lounge access? Drinks were not cold. Bathrooms were falling apart and came with a disgusting odor. Time to retire these aircrafts."
Pros: "Horrible seats. Scraped up my knees on a screwhead on the seat in front of me. Way too cramped."
Pros: "The chekc in person was very helpful."
Cons: "The plane was too hot and the pilot did not accommodate the passengers request. More than just me made the same request."
Pros: "Boarding was delayed, but flight crew & desk staff moved us quickly through & off we went. It was efficient & well managed."
Cons: "A bit cramped on board. Thinking of the discount carriers while smooshed in with my aisle mates."
Cons: "I have traveled with my luggage plenty of times through airports and the flight from washington to jacksonville, my luggage came back to me cracked and broken. I was surprised that Delta handling was worse than any of the cheaper flights I normally take and will not be checking any baggage with Delta again."
Pros: "Great and friendly crew"
Cons: "baggage rules, check in with baggage, change fee for flight when it was not customers issue that caused the 5 min delay! Unable to reach reservation desk on line or via phone (neither was the gate agent)"
Cons: "Seeing as I’m still waiting for my flight, more than five hours later I am not inclined to rank it highly. This airport is an embarrassment and I will try my best to never fly Delta again. Weather is no excuse for this."
Pros: "My flight was canceled but Delta rebooked me on a flight leaving at about the same time as my original flight, which arrived just a little later than originally anticipated"
Cons: "My original flight was canceled"
Cons: "Delayed two hours"
Pros: "Got to my placs"
Cons: "Lol put the two fattest people next to each other"
Cons: "Flight attendant late arriving to his job causing a 30 minute delay in boarding. Desk staff at airport seemed more interested in their own conversations than helping passengers . Fight attendants seemed uninterested in their jobs and lacked warmth. 45 minutes late arriving in Kansas City no announcements from captain"
Pros: "Flight attendants and cookies. That's it."
Cons: "We left DC late because of Delta's inefficient boarding process. We landed in Atlanta late. Our flight to Sioux Falls left early, without us. My pregnant wife and I made it to the gate 4 minutes before the scheduled departure and they told us the plane was already gone and there was no way for us to get on the plane. Our bags did make it to Sioux Falls, so my wife didn't have her prenatal vitamins, , we had no clean clothes and we were forced to spend the night in Atlanta. The saddest part of yet another terrible experience with Delta was that they offered us a "discounted" room at a terrible Howard Johnson for $72. I looked online and the same hotel was $65 to book on Kayak. So basically Delta was trying to scam us after they screwed us. Thanks Delta! Instead we paid $200+ to stay at an airport hotel. Every time I fly Delta I regret it, yet occasionally I get forced to take their awful airline to get somewhere I need to go. It never fails to add another bad Delta experience to my long list of failings from this SAD!!! airline."
Cons: "There delay"
Pros: "Flights were on time..."
Cons: "Worst seats ever. Uncomfortable. Didn't recline and were supposed to. Was told by the attendant "that's too bad. It's supposed to" when I mentioned it."
"Flight was delayed"
"It was quick, plane was loaded and the service on board was ok"
"Those corn kernel snacks were too hard for my dentures"
Pros: "The flight crew were very nice. I needed help boarding and departing, and they were there every step of the way."
Cons: "Not very much room, no alcoholic drinks available, couldn’t connect to WiFi for inflight movie."
Pros: "I didn’t like the crew on board .. everyone else was good, there was a flight attendant on my flight very rude, I asked if it was possible to get an additional snack, and she looked at me, she told me something that I didn’t understand , she placed an extra snack on my tray.. then she picked it up and took it away from me … that was extremely rude .. I am a 71 years old woman and I was never treated the way the attendant treated me"
Cons: "You need to provide a better customer service to your passengers, you need to train them and evaluate them to treat passengers with respect, if they have a job it is because we people use your airline not the other way around"
Cons: "WiFi wasn’t working"
Pros: "Uneventful flight. Departed on time. Arrived ahead of schedule (good thing). Excellent crew from nose to tail."
Cons: "PA system at gate was awful. Instructions were inaudible."
Pros: "crew was great and moved me further up in the plane to make a tight connection"
Pros: "The pilot was hilarious and his jokes really helped calm the situation when there was crazy turbulence"
Pros: "Everything about my trip was exceptional!"
Pros: "Very clean and plane was not crowded!"
Cons: "Food and beverage service, but we completely understand with COVID 19"
Pros: "Good seats and very clear"
Pros: "Nothing,really other than the fact that it Got us home."
Cons: "At least offer water. There was no service whatsoever"
Pros: "Flight and plan where great."
Cons: "Stewardess was very rude and un please y with all customers. Didn’t feel like she wanted to be on the flight. Her attitude was the main problem."
Cons: "My one hour layover turned into a 4 hour past 2AM arrival time."
Pros: "Everyone was well behaved."
Cons: "Great flight"
Pros: "comfortable first class seat"
Cons: "There was no wifi. No entertainment, no ability to work."
Cons: "No beverages available to even purchase ! Ridiculous!"
Pros: "Crew was awesome, friendly, tentative, and welcoming."
Cons: "Screaming kid in the background, wouldn't stop the entire flight."
Pros: "Pilots and crew are still great- all negative comments have to do with corporate policy."
Cons: "Not able to social distance at all. We had to board a bus to get to the plane and we sat there for 20 minutes breathing in exhaust while we were packed in like sardines rather than the bus going back and fourth with smaller groups. The plane was tiny, so again- no way to distance at all. Seats at the front were left unoccupied rather than allowing others to move to them for social distancing."
Cons: "Seats are thick but zero lumbar. Back too short at shoulders and I'm only 5'8""
Cons: "There were too many people on the flight. The middle seat was occupied."
Pros: "2 and 2 seats, all occupied, no distancing."
Cons: "Better seating, boarding from the tail to decrease contact"
Cons: "Your seats are too small, but we know the airline industry is not gonna do anything about it."
Pros: "Crew was great seats like always aren’t comfy"
Cons: "Better seats"
Cons: "Everything AA did nothing right."
Pros: "Was not long enough"
Pros: "Responsive and helpful crew. Comfortable seating."
Cons: "More snacks; maybe coffee or a second round of refreshments. Not much, really; it was a great experience under the circumstances."
Pros: "One of our fellow passengers was willing to change seats so my wife and I could sit together."
Cons: "I'm not a fan of American's Basic Economy, where they nickel-and-dime for every little thing. Choosing seats while checking in online does not cost the airline any more than assigning them, so charging for the privilege of choosing your seat is simply a money grab."
Pros: "Left on time"
Pros: "Short flight"
Cons: "Negative leg room. If the seat next to me had not been vacant, my legs would have lost circulation."
Pros: "Efforts to get us to Philadelphia"
Cons: "Got to Philly - no one there - rushed 2 concourses and plane still there with daughter on-board. They gave away our seats, told us we would not get on, would not get our baggage and would not get put up in a hotel. Because of the NBA draft - had to travel 60 miles to New Jersey for a hotel. Lost a day, lost 2 tours, endured additional hotel costs...and the attendant made it clear she was on overtime and we just needed to move on. American Airlines is too big and consolidation of airlines has not been good for the public."
Pros: "Boarding was efficient"
Cons: "There was NO ROOM for my legs when the man in front of me reclined his seat. I could not work on my laptop because it was such a ridiculously tight fit. I am 5'9" tall, and i have never been so cramped on an airplane."
Pros: "Personalities...loved their job. Great to talk to."
Cons: "Bosrdunf staff at DCA. No communication in crowded area"
Pros: "Flight on time ."
Pros: "The flight attendant was fantastic. Very friendly, very helpful, checking on all the passengers. He even loaned his phone charger to one passenger. It was a full flight and he was working hard, but had a smile on his face the entire time. Give him a raise!"
Cons: "the airplane was absolutely freezing. It was so cold, you could actually see the air blowing (like in winter). There's no need for that. Somehow European airlines manage not to freeze out all their passengers. It was less than a two hour flight but felt like an eternity because it was so uncomfortable. Seat size - this is absolutely the smallest it can/should go. I am pretty skinny, but even I'm running out of room and the seat backs could be made a bit more comfortable. Not only is there almost no recline, but the way they are constructed - they actually push my head forward - not made for short people."
Pros: "I think for the most part you have some of the best customer service but your snacks are awful compared to other airlines."
Pros: "I love the fact I've flown with American Airlines 4 times over the last month and have not had any issues, delays or even an unfriendly face no matter the time or airport!"
Pros: "Boarding and debar king was quick."
Cons: "Attendant was surly, no coffee, no continental breakfast as indicated on the reservation. Very disappointed with in-flight service."
Pros: "Food, OK legroom, complimentary wine & beer on a US carrier"
Cons: "Barely functioning ancient touchscreen system"
Cons: "They had no record of this portion of my trip, after a few people checked they found the Chicago to Ammon part so they added me onto a flight from Washington to Chicago. All should of went well from there but they sent me to the wrong gate. Luckily I just made it to the correct gate for boarding. Upon arriving at Chicago there was no one available to provide information on how to get to Royal Jordanian gates. Also on my AA portion of my flight coming into The U S in New York the flight was cancelled and I was told the next flight Available was next day (18hr delay) at the other NY airport. I had to have someone drive from D.C. (My destination) to pick me up"
Pros: "The plane has improved greatly with their comfort and leg space"
Cons: "With checking my luggage my bag fee was waived a total of seven times this trip because I'm a military wife to see my husband overseas who is serving a year in Saudi Arabi except this past time on October 2nd at DCA airport. Spoke with the Supervisor Ralph who stated it was against policy. How stringent is this policy if it was waived seven times previously? Policy needs to be reviewed with entire staff. I will no longer use American Airlines because their military convenience and policies no longer seem to favor the military. My husband also after speaking with him will also no longer use your airline including all his members he overseas when they return after their year tour."
Cons: "I thought I was booking an Alaska Airlines flight. I booked on Alaska Airlines website. I picked seats. I missed the part in the email I received later saying I didn't have seats. I never received a check in notification email. It took forever to check in at the airport because the the kiosk took a while to pull up my reservation after asking for additional information. I got stuck with middle seats on 5 hour plus flights when I had actually checked to confirm I could still select a window seat before I booked and did indeed select window seats when I booked."
Pros: "The price is competitive. On boarding was ontime. Though the flight was redirected to Omaha due to bad weather in Kansas City, it was only an hour late than the scheduled arrival to Kansas City."
Cons: "The WiFi was not as expected. In flight entertainment is null. Snack would have been better."
Cons: "The flight attendant chastised my husband loudly when doing a pre check before take off. She reached over and yanked his charger our of the socket and stood over him and reprimanded him for not being on airplane mode. The passengers in front were turning around while the passengers behind were laughing. It was excessive and inappropriate. The passengers behind him had tray tables down and video games out and when she addressed them it was in a respectful manner, but when addressing my husband, it was disrespectful and unprofessional. Seemed to be discrimination as she did not treat any other passengers like this. I wish I would have captured this on video to share with American Airlines as I do not think they would condone her behavior. Her name was Marlene and she needs additional training regarding customer service."
Pros: "Flight was delayed but boarding at DCA was very efficient and quick"
Cons: "Flight attendants seemed bothered by something and weren't very nice. They looked/seemed tired. Cabin lights were on the whole time for a ~3 hour flight which began at 830pm."
Pros: "Crew was ok, did their best considering the circumstances, but even they were getting aggravated and were short with the passengers near the end."
Cons: "The Washington airport is horrible. The gate we left from was not a gate but a series of doors that buses came to. This wouldn't be so bad if they were able to handle it in an orderly way, but the airport showed complete incompetence in organizing anything and there were people everywhere trying to find the right door which kept changing on them, and the times kept changing...it was a mess. Then, when we finally got on the plane and were about to take off, the air traffic control tower called and said that their flight path was incorrect and to not take off...but didn't give them a new flight path for nearly two hours as we sat on the runway. Nationalize the airports in DC, fire the whole lot and start fresh, I'd say."
Pros: "The lady sitting next to me was nice to talk to - that's about it"
Cons: "The whole experience was terrible. The airport gate terminal was chaotic. While boarding, I am told I have to check my bag because apparently the flight was overbooked and there was no room for my carryon. We finally get on the plane and are told by the pilot that we have to stop for fuel - MID FLIGHT!!! I have never had a pilot stop to fuel up in the middle of a flight. And he told us it would take 10 minutes. It took an hour and a half!!!!!!!It completely derailed my connection flight. I missed it and was rescheduled, but wasn't told anything. I get to my new connection flight - that wasn't leaving for another 2 hours mind you - and ask the lady about my bag, because I was nervous it wouldn't get there with the flight change. Her response - "Well, they knew where you were going, right?""
"The flight actually was fine. Just a lot of delays."
"United makes Spirit look great"
"Seating less than desirable, multiple seats on the plane open w no option to change"
"Weather :0( 2-hour delay on the tarmac"
"Flight updates was outstanding"
"Happy to see coffee was served and the air hostesses were v.attentive. Thanks."
Pros: "The atention"
Cons: "The 5 hour flight was extremely full. No chance of social distancing. Did not feel safe for my family."
Pros: "La atención súper mal La azafata con una mala actitud cuando me hacia una pregunta Retraso de más de una hora en la salida del vuelo"
Cons: "Necesitan una mejor capacitación en la atención al cliente las azafatas"
Pros: "The airline tried to keep us as comfortable as possible in the airport. The crew was fantastic."
Cons: "Since we were in DC, I don't know why it took four hours to bring in another plane, since we were so close to major cities."
Pros: "Crew was terrific"
Cons: "Cabin was a little cool"
Cons: "We did not have dinner as we tried to get some sleep on this 6.5 hour overnight flight to London. The 767 was in a 2-3-2 configuration for economy plus and general economy. Thankfully they kept the temps cool to the point where we used our coats as additional blankets. I appreciated that the FA’s did not wake us for dinner and they closed my window shade at some point. They were 100% polite and helpful. That said, with the new Polaris Business Sears, UAL has eliminated the restrooms between Business and Economy. So it is a very long walk to the restrooms from Econ Plus and it appears that there are only 4 restrooms for about 120 passengers. Absurd. My family made do because we used the restrooms in the middle of the night when most people were sleeping but this would have been a nightmare after breakfast or with a small child. It appears that UAL has gone for profit over customer satisfaction."
Cons: "Very small cramped aircraft"
Cons: "Food could of had a better selection but wasn’t the worst I’ve had"
Cons: "The delay was horrible and the captain said it was because they needed extra sleep. I found this offensive as i was trying to complete a very long trip and was exhausted."
Pros: "The controlled and orderly way when boarding."
Cons: "The staff from the desk was unfriendly. On boarding no one showed you where your seat is located. The food was dreadful. The same aweful pasta meal on the outbound journey was served again. During the flight I was feeling very unwell I asked the flight attendant our axeick bag which she brought, but I was told to go to the toilet. She did not return to enquire after my well being. I was in the toilet for 5 minutes. Very uncaring. The tea was cold when served"
Pros: "Smooth flight"
Cons: "The tray cannot be pullled closer for eating. The seat sitting up is very uncomfortable for reading. I would have liked a pillow. Th poor man in front of me asked for a coke after the meal service was done, and the flight attendant said she had to reserve it for the next flight?! The male announcer flight attendant was very hard to understand, some of his words were slurred and garbled. And the volume was always too loud for both the male and female announcers. There was no entertainment unless you downloaded the app."
Pros: "Good plane good entertainment"
Cons: "Chaotic boarding. Attendants could not put could together. I bought business ckass tickets to my daughter and her husbandfie their honeymoon. They could not use the business lounge: when they arrived they were told that they needed to wait in front of the boarding gate. They waited two hours asking many times why they could not get their seats. They were ordered to stand by and wait to be called. Finally they insisted and they got two sits but not side by side. It was too late to use the business class lounge. What a shame. Food was so basic. Noodles overcooked with few veggies that all. Cabin attendants we're stressed and rude"
Cons: "It appears united is unable to fly their planes on times, in particular on the East Coast. We were delayed by 90min on each legs"
Pros: "The stewards were nice. The entertainment package was good. Food was ok (coach)"
Cons: "6 1/2 hour delay due to navigation system crash. Two gate changes and a terminal change. New seats assigned, but then when 3rd plane was brought in, it had the exact configuration of the first and we were told we should use the original boarding passes. These turned out to be wrong because they reseated after the first plane went down and it’s replacement wasn’t the same configuration. We never saw that plane, or the gate it was assigned to. When we went to rebound, my wife I am were separated. We were moved to the way back (screaming baby sandwich - one in front and one behind us). Then we spent an hour in the worst turbulence I’ve seen in 20 years - I nearly vomited. the last 6 hours of this 15 hour ordeal were fine."
Cons: "Our flight to Munich arrived late. And our connecting flight to Milan was originally scheduled to leave just 50 minutes after our arrival in Munich. We did not make our flight to Milan and have lost a half day of time at our destination, as well as more than $100 in non-refundable Italian train tickets. Even if our plane had arrived to Munich on time it would have been nearly impossible to make our connecting website. Flight pairings with this short of a layover should not be suggested at this airport when travelers are required to go through passport control."
Pros: "The gate agent kept us well informed about our delayed flight - she kept calling to find out status of the flight and reported her findings to us after every call. United provided water and snacks in the gate area as we waited. Gate agent was pleasant and helpful to everyone during the delay."
Cons: "Got a call at 3:00 am saying our flight would be delayed an hour from 1:00 pm to 2:00 pm. and offered optional flights at no charge. Stayed with original flight since this was a direct flight. The flight ended up being 3 1/2 hours late. We had to wait for a ferried plane from Chicago. Just wondering if United knew at 3:00 am that they had problems, why did it take 13 hours for them to resolve it?"
Cons: "Lufthansa as an agent is a mistake! I had to deal with them prior to flying to the US. I have never ever had to deal with such bad service in my entire life. United was great though and I highly recommend them."
Pros: "The pilots were informative with their announcements and we were informed of turbulence before it started. We also got in ahead of schedule. I also appreciated being able to ask for a glass of water between services as I had fallen asleep."
Cons: "The negative experiences started before we got on the plane. Boarding began slightly behind schedule and was very disorganized. People were all standing in the boarding area and out into the walkway for the concourse. I feel it would be better to have boarding groups come up individually or two at a time. (While group one boards, group two convenes. Once group one has boarded, invite group three to take their place.) Once group three had boarded, an announcement was made that there was no overhead bin space availble for the entirety of group 4. It seems a bit ridiculous that nearly half the plane wouldn’t have overhead space. It took awhile to board group 4 as everyone had luggage to check and once we finally got down the jetway, we had to wait another few minutes before being able to get to our seats as the flight attendant for first class insisted on taking drink orders while she stood in the aisle. I understand this is a perk of first class but I feel it could be better executed. These seats are boarded in group one so to have drink orders incomplete by the time group four is trying to board is irritating at best and incompetent at worst. Once finally at our seats, it became apparent that the announcement about lack of overhead bin space had been made a bit early. The bins were on the full side but they definitely had space available. Also, much of the space had been taken up by jackets and bags that would have fit under the seats; which I felt could have prevented nearly all of the checked bags. The flight was uneventful with minor annoyances like having to pay for entertainment and any sort of food. Even southwest provides entertainment free of charge and I consider them to be more of a budget airline. If I fly Lufthansa again, I will not take a domestic flight through United and will instead book via southwest to and from the international airport Lufthansa flies out of."
Pros: "Despite sitting in the middle seat and being well over 6 feet, there was room."
Pros: "The price, the mango sorbet, short flight into Belgium, the coffee, the water being offered often"
Cons: "The tray was very dirty and obviously had not been disinfected from the previous flight. So I brought it to the attention of one of the crew members, and I felt like she made fun of me in front of other passengers for not liking my tray dirty; and she got a little paper towel for serving, wet it with a bottled water, and wiped my tray quickly. Not hygienic at all and not a word of apology. AIR FRANCE is so much better when it comes to customer service! Also I did not like the constant interruption on the speakers, very loud in my headsets and difficult to watch a movie on tiny screens. The crew members seemed very bossy and uncaring, if not actually rude."
Pros: "Nothing really everyhing was mediocre."
Cons: "Delayed baggage, smelly flight, food"
Pros: "Clean aircraft good entertainment, cockpit crew polite"
Cons: "The check in staff were unbelievably rude nearly looked and were abrupt and dismissive to a simple question. The cabin crew looked scruffy, and clearly had a lack of pride in their job and presentation. This is the first time I have ever flown United and I must say I would avoid flying with them again if possible, which is a shame and the aircraft and the entertainment on board were good"
Pros: "The check in was good. The craft was clean."
Pros: "Boarding was smooth enough"
Cons: "I'm a disabled person, I need an aisle seat for my long legs and busted knees, but the aisle seats had about 1/3 the space for feet as the other seats. My knees were pushing into the seat in front of me. Drinks went around once about 1 hour in to the 5 hour flight, but not again after that, though they came by to collect trash 5 times. Flight crew were polite, but some clearly didn't want to be there. This is the first flight I've ever been on where I was in tears from pain, and i felt like i couldnt ask for water or even the wheelchair I needed after the flight."
Pros: "The short lines for boarding, but then again these were small flights. The flights taking off early when all passengers were boarded. The flights arriving much earlier than scheduled."
Cons: "The basic economy flight is bullshit. We both know that it's better to just buy an economic flight. So why even pretend and lie to customers to precast the basic economy flight knowing full well that's just going to force them to have to check in their bags which end up costing more than an economic flight? Why not just offer the regular economy flight price and leave it at that. If the overhead bins are full, offer the passengers a chance to check in their bags for free. What you're doing is preying on the poor who already do not have much which is why they choose the basic economy flight without realizing the full extent of the set up."
Pros: "Decent leg room. Wonderful to do the flight non-stop from NYC to Delhi."
Cons: "United. September 14 Newark to Delhi Premium Economy Entertainment screen didn't work for 1st hour of the flight. the movie list was mediocre at best. The screen was smeared with some substance. The list of movies on the United entertainment app is great (via internet) but connectivity on this type of flight is spotty so the traveler is forced back to the antique screen plane system. Dinner. Butter chicken or vegetable options. Food was bland and very small portions for the length of flight. The snack was delivered immediately after dinner was picked up. I did not open it. Looked like a hard roll with something on it. Style of service is abrupt, bordering on rude. Uses terminology that non-US travelers from different cultures would not understand, for instance do you want "white" coffee. Asked me if I had someone at home to pick up after me as she felt she was cleaning too much off the floor. Her comments appeared to be directed at me but it was not my trash (and even if it was, a better approach would be recommended). The flight attendant realized she had gone too far and apologized. Then complained about this "route" being difficult, with no one listening. She concluded by wishing me a good flight and saying that she hoped that she had not offended me. I assured her that she had. Breakfast was mediocre. Egg with soggy potatoes and an inedible sausage. Did not see what they were offering in the veggie dish. Staff seems tired and not culturally sensitive. There needs to be some retraining and consideration given to long haul menus and entertainment. I take this flight at least once a year. It continues to deteriorate."
Pros: "Crew were amazing, so friendly and helpful Entertainment system was so so good Landed early"
Cons: "Overnight wasn't the easiest flight in the seats Serving people coffee when others are probably trying to sleep probably wasn't the wisest idea either Pre flight queue system is just baffling"
Pros: "Comfortable seats"
Cons: "Boarding took a long time in the plane. There was confusion as they had passengers going both ways in the aisle .. this forced several ppl to stand in the aisle a long time. One of the air hostess had a major attitude. For example one passenger who was stuck in the middle of other passengers asked her politely if she could help him put the carry on in an overhead bin near her .. and she responded "I cant help you, you need to put it up yourself sir". Not something one expects. She was also terse with passengers, ordering them in an annoyed tone."
Cons: "Check in process was at kiosk was long wait"
Cons: "I had a man sit next to me who was in the wrong seat but didn't move. He told the girl to keep his seat and he would stay next to me. He was so big he was in my space and had didn't make any effort to try not to spill over in my area. I had to put a magazine next to my thigh because his body was so hot it was damp! I hated the entire trip. I was cramped up and extremely uncomfortable. This is simply unacceptable to have this happen because huge people can't fit in one seat. I want these obese people to be required to purchase 2 seats because they take mine."
Pros: "Plane left on time"
Cons: "I know Hawaii is a domestic flight but offering a cookie and a bag of pretzels on an 11 hour flight is ridiculous. There was something wrong with screen at my seat. They tried fixing it but no luck. It was very frustrating. The second leg of my journey was from D.C. To Newark. A "puddle jumper "that you disembark from onto the tarmac, get to wait in the rain while they unload you "carry on" luggage from the back of the plane. Herd you onto a bus yelling at you" if your going to gate C this bus going to gate A that bus".No one to ask "how do I know what gate I am supposed to go to?". They definitely treated"commuter "passengers like sheep. "Thank You For Flying With United "blah blah blah"
Cons: "I understand aircraft safety is paramount, but 2 hour delay also meant we missed dinner reservation at destination on Mother's Day"
Pros: "The stewards were nice and they were prompt. The plane seemed to be well cleaned inside and they were quick to get everyone boarded and bags stowed underneath. The pilot knew what he was doing and I had no worries there. Everyone was doing their jobs as well as they could be done."
Cons: "The air nozzle above my seat was broken and would not turn off so I freezing the entire flight, as well as the tray table seeming like it was meant for the lap of an infant versus myself and I can't imagine how someone with longer legs than myself dealt with the way it folded down. The take off was rough either seemingly due to tires or perhaps a rough runway. The wifi on the plane would not work. It worked ok my first flight but not on the second. I don't know why and no one knew why either, had the latest app and it was updated to the current version."
Cons: "The terminal number on my ticket was wrong and when me and some other customers asked the flight lady what was going on she was of very little help. Not only that but she was making a personal phone call. So I had to rush to the other end and then just to find out that they didn't have enough room to put my carry on so I had to place it enbetween my legs which made for an even more uncomfortable flight. Also one of the flight attendant was particularly rude and kept saying she had to do her job in a very rude tone to the point were an older retired man told her he's worked too hard in his life time to be talked to like that. Overall the poorest plane experience I've ever had and I fly quite a bit."
Pros: "Some things about the flight were normal."
Cons: "Our incoming flight was late arriving at Dulles. We bolted from that flight to the gate for our connecting flight to GSP. Two of our party of six made it and got onboard telling staff we were coming. We arrived moments later - moments later! - but were denied access because they said we were a minute late. Our small plane was just outside the door with access door still open and staff going in and out. Next flight was 5 hours later. We asked to speak to a supervisor and that was ignored until we demanded attention. The supervisor came 1.5 hours after we were denied plane access. Customer concern was nonexistant on this day."
Pros: "easy boarding, helpful united employees"
Pros: "Boarding was fast and easy. Crew was kind to allow me to use an empty seat in the middle row and get more space. Managed to connect to onboard entertainment with a tablet and avoided to use the tiny screen that still exists on United's 767s."
Cons: "Food was a bit tasteless."
Pros: "Aircraft remained grounded for 1h due to a door switch with malfunction."
Pros: "Very smooth and comfortable flight."
Cons: "So we arrived at the desk after a 7hr international flight ready for the final 1hr leg - only to be confronted with "flight overbooked" looking for 9 volunteers - how can you over book a 40 seat flight by 9 ???? So we had an anxious wait wondering if we'd be dumped from the flight - we weren't but it wasn't enjoyable waiting for the flight and our meeting with our grand kids."
Pros: "Quick flight."
Cons: "Flight was delayed for 40 minutes because of "paperwork" according to the pilot. We boarded the plane on time however had to sit on it during the delay. We were not informed of what was going on until we had already been waiting for 30 minutes. When they informed us of the delay they offered everyone free direct TV in flight to make up for the delay. Once we finally took off they announced that the direct TV was not actually working. The flight attendant making the announcements was not sincere and rather unprofessional. Luckily the pilot flew fast so we ended up arriving only 10 minutes late."
Cons: "It was a small, commuter plane and everyone was to gate check any carry-on that wouldn't fit under the seat, like rolling bag. My neighbor did not check his and took up more than half of my leg room. He was NOT friendly and I was not willing to anger him by complaining. But he should not have been allowed to bring it on board. This was a United flight, not Lufthansa."
Cons: "When I boarded the plane, I noticed crumbs and grease marks on my seat and crackers all over the floor at my feet. Rather than clean my area, the stewardess handed me wet wipes."
Pros: "The young lady who was the flight attendant was very nice and tried to make a very bad situation somewhat bearable. There were a number of children on the flight that she was very attentive to. I hope united treats their employees better than they treat their passengers."
Cons: "The flight was delayed for 4 hours. We were told to proceed to the United terminal in spite of the delay. There seemed to be no effort to inform or assist us. There was very little to do in this terminal but wait to see if our flight would eventually come. There were other United passengers in the terminal who were also waiting for overly delayed flights. eventually, we had a plane that was extremely small, cramped and uncomfortable. United seems to consistently oversell its seats and then tried to get people to give up their seats. Very poorly managed airline with bad customer service. Sadly, I have to say that I have never had an acceptable experience on a united flight. Will NOT take another United flight."
"I caught the COVID19 virus. Had to cancel. Frontier charged an $80 cancellation fee per ticket. Could not have been worse! Everywhere else I have flown in the last 30 days (even with non-refundable tickets) gave a full change or voucher. HD8IPQ is my reference code."
"The only thing I liked was the care of the flight crew. One of us is a disabled passenger and they didn't give special consideration for someone who is disabled and couldn't walk to the gate nor to the seat. Our seats were in the REAR of the plane. That's no place for a disabled person. Not even a window seat. Lack of communication to the special service assistants for a request of an aisle wheelchair to get to the seat. The flight was delayed and we were sitting in the plane for over an hour to wait to exit the plane. We were informed there was lack of staff at Orlando International Airport for Frontier Airlines, and we had to wait for other staff to come from another gate to get us off the plane and get bags to baggage claim. We were waiting in Baggage Claim to retrieve our bags for over 30 minutes."
"No catered food"
Pros: "VERY FRIENDLY CREW!!!"
Cons: "Social distancing guidelines should be applied on plane. Rather than leave 20+ seats empty, and cram everyone 6 to a row. Flight was over 2 hours delayed due to not having maintenance staff available. And then I was crammed in next to an oversized individual where we couldn’t even keep the armrest down."
Pros: "The overall flight and crew was great no complaints"
Cons: "Your purse shouldn’t be considered a carryon unless it’s larger then the average personal carryon and one complimentary beverage and snack on flights over 2 hours"
Pros: "The seats were surprisingly comfortable and the flight crew was nice."
Cons: "Boarding was awful and the ground crew was extremely unprofessional but nice. The plane was filthy. It hasn’t been cleaned from the previous flight."
Pros: "The crew was great. In a good mood and accommodated my requests. (For complimentary water and a trading card to remember my trip)"
Cons: "Seat was awfully uncomfortable. I’m only a slim built 5’9” woman and my knees were indenting the next seatback. And the aisle was too busy for me but that could have been fixed with paying for a window. I do not recommend flying in these economy seats for any longer than 2.5 hours."
Pros: "Window seat"
Cons: "Lower fares"
Cons: "Flight was delayed for over 5 hours. Either a crew or plane issue. We were told was a maintenance issue. I assumed that was airline responsibility to have done before flight. Very early am flight on Sunday. Meal vouchers offered but was asleep. Finally later boarded the plane. Sat on tarmac for long time. Finally captain announced that we would have to deplane because of maintenance issues. Got off plane. Sat in terminal. Went to get meal voucher hadn’t gotten earlier because I was asleep. The apparent supervisor at gate was awfully rude when I asked. She said that the vouchers were all already destroyed and they would not print another. Later rebounded and flight got home for a flight time of 1hour. Missed breakfast at hotel to get to airport on time for early flight only to have all this happen that should have been preventable. It was probably one of the worst flight experiences I have ever had. Difficult to describe on this forum adequately. I will NEVER fly Frontier airlines again and I will encourage all that I know to avoid this airline. I was charged to bring a carryon on board. I did not check a bag but would’ve been charged there too. There is a charge to pick a seat. Charge for any snack or drink on board. Horrible airline with terrible customer service. I will protest with my airline dollar and patronize its competition. I encourage you to do the same."
Cons: "Shea the yes narrow and uncomfortabpl"
Pros: "Had to de ice and still landed in time"
Pros: "The flight time I originally booked."
Cons: "That they changed our flight to the day before what I had chosen and the Kayak app didn't update so we arrived at the airport to find out our flight had left the day before."
Cons: "Didn't fly back with Frontier."
Pros: "Quick and convienent flight."
Cons: "The speed"
Cons: "We arrived at DIA 1.5 hrs early only to find frontier lines wrapped around the entire lobby and 100 deep on the curbside check in. We finally got to the baggage counter 4 minutes after the 45 min cutoff and were told that they could not put us on the plane. The cause? SIX check in attendances failed to show up to work in retaliation for Frontier's recent outsourcing of jobs and the fact that their "Discount Den" specials, which have flights out of Denver on Sundays as low as $3.50 were taxing the staff, so they essentially boycotted. All flights back to MCI out of ALL airlines were full so we and our small children had to rent an expensive suburban and drive all night to get to work on Monday after a 12 day vacation. Absolutely the WORST travel experience we have ever had."
Pros: "The hotel and meal vouchers"
Cons: "The stay over in Denver"
Pros: "Same as above"
Cons: "Same as above, but smoother landing"
Pros: "flight attendants attitude was great & front desk helped me find my gate since there was a change also great service"
Pros: "All OK."
Cons: "Could not recline my seat."
Cons: "I purchased the "perks" upgrade and then when I tried to put my jacket in the overhead storage the attendant told me I couldn't do that and that I had to hold it for the flight... never mind the overhead storage wasn't full. That's what an additional $58 gets you. Then the pilot didn't want to fly the plane because the soap dispenser wasn't functional in the forward lavatory. Seriously! We sat on the plane 35 minutes while he waited for an out of order decal for the lavatory door. Dumbest flight crew I ever encountered. I'm going back to United."
Pros: "I booked this flight for my son who has never flown by himself. Although he is 18, he hasn't flown done the she of 13. I asked if I could have a gate pass, and they issued one for me. I really appreciated their help. I"
Pros: "The fact that I will not fly frontier again!"
Cons: "Paying for carry on No cutomary free beveages Customer service at the ticket counter wad extremely poor in Kansas city."
Pros: "My seat was very comfortable"
Cons: "I can't think of anything I didn't like."
Pros: "arrived 30 minutes early"
Cons: "the seat were hard and uncomfortable"
Pros: "The fact that they charge for carry on luggage encourages people not to bring those over sized bags. So finally there is some room for your stuff."
Cons: "The fact that you find out after you booked that there is "NOTHING" included. You want to check a bag, "That cost extra" You want to bring a carry on bag, "That cost extra" You want to sit with your wife, "That cost extra" You want something to drink, "That cost extra" The worst part is that you have to pay extra for each flight separately. By the time you add all those "That cost extra" together, you can book a flight with an airline that at least serves you a cup of coffee during the flight."
Pros: "The flight attendants were sincerely nice and you could tell they like their jobs. The curved seats were supportive and comfortable. I like the idea of lower cost flights and a variety of seat choices. It seemed odd at first paying for a seat, but overall I like the new approach to doing business. Book your flight online or with mobile app and the add-ons don't cost as much."
Cons: "Flight late, instead of 8am was 11am"
Pros: "Wonderful trip experience. Will certainly fly Frontier again."
Pros: "New aircraft, comfortable seat (in the forward section at $20 extra)"
Cons: "Steward/Stewardess staff helpful but not super friendly."
Pros: "Really nothing was favorable. I will avoid Frontier at all cost now. I travel once per quarter for business and yearly for vacations. There are plenty of other carriers that I can take."
Cons: "Being "nickeled and dimed" and in consistency. I paid for a carry on in Denver and was told that I did not need to pay. So on my return flight I was told I had to pay for a carry on or else I would not be allowed to board. The message as presented by Frontier staff was very hostile and confrontational."
Cons: "They cancelled the flight and I had to rebook the next day with a different airlines because frontier didn't have another flight going out for three days. The one way ticket with American Airlines cost me 280 dollars and the hotel room cost me 160 dollars. Frontier is only giving me back 100 dollars. Will never fly frontier again! Terrible!"
Cons: "We sat on the tarmack for 1.5 hours once we arrived at our destination. I was also surprised at how expensive it was for carry-on and checked luggage. I don't know if I'll fly frontier again."
Cons: "Seats are super uncomfortable they dont recline at all!! , A drink cost 2 dollars you have to pay 45 each way for a Carrry on!! Next time ill pay a little extra and atleast get to have a carry on reclining seats and a complementary drink ! it ends up costing the same but atleast ill be somewhat comfortable ! Never again will i fly Frontier its not worth it"
Cons: "Extra costs to bring luggage ON the plane!"
Cons: "There was no tv."
Pros: "Priority check in for veterans. But will not be using this airline after this trip."
Cons: "There is a charge for a carry-on luggage fee of $45 so I paid the $40 fee to check my baggage in. Arrived 3 hours before flight. The flight was delayed for 2 hours. Get to the destination with no transfers and my luggage is the only piece that doesn't make it! The baggage claim attendant was all nonchalant and informed me every bag in their history has ALWAYS showed up in a few days. I'm traveling for a weekend business convention....so I had to repurchase clothing and items and possibly another suitcase fot the return trip. I will not be using this airline in the future."
Pros: "Was on time."
Cons: "No choice of entertainment."
Cons: "See above"
Pros: "cheap ticket, short flight"
Cons: "luggage, carry on policies, cheap seats and feel"
Pros: "The flight"
Cons: "The 7 hours delay .....my travel delay was very frustrating ...not sure if I would fly Frontier a second time."
Pros: "The initial price was really cheap."
Cons: "They charge 30 for carry-on bag each way. I had to pay extra 60 for round trip. If you plan to travel with carry on bag frontier is not for you. The airplane it self was clean and pretty new but little space and was very shaky some time to time. Didn't feel safe at all. I will never take frontier again."
Pros: "The crew was friendly and the plane was clean."
Cons: "'Only Pay for what you Need!' This is the slogan where all the hidden fees lie. But what do you really need? A carry-on? Who doesn't need that? Well It's gonna be $60. A cold glass of water to hydrate during a 3 hour flight? $6. Oh yeah if you want a seat on the plane you already paid for, it's going to be $16-50. frontier ends up costing more than its competitors even after cutting every luxury on the plane to save its customers money. (Seats do not recline and no TVs). I think I'm seeing a trend in the reviews, Frontier. Stop being dumb. I will never fly with them again."
Pros: "Plane departure was on time and arrived early for a change."
Cons: "Frontier now charges for any snacks including a can of soda."
Cons: "When I arrived at the Frontier desk and checked in I let them know that I was disabled and was not able to make the walk to the departure gate. They did nothing to assist me and finally after 40 minutes an airport employee that witnessed this borrowed a wheelchair from Delta and got me to my flight. I was embarrassed and shamed by this airline. Andrew Darden"
Pros: "I had seats to myself!"
Cons: "Didn't like how u have to pay for refreshments alcohol I understand but like soda and all"
Pros: "Boarding was easy. On time departure and on time arrival."
Cons: "Short flight so no food or entertainment. Initially crew said would be coming with cart with complimentary beverages and then they said they weren't but you could buy items."
Pros: "Charges for carry on luggage should be disclosed PRIOR to the purchase of the ticket"
Cons: "Customer service is terrible took FOREVER to get someone on the phone which was null because she was COMPLETELY clueless about everything pretty sad every question she was asked she put me on hold tof askin amother agent. But no worries I will not fly again."
Cons: "It was a terrible experience in my life. A Frontier female worker who was working at O'Hare international airport between 4pm and 5pm was really rude. There was a problem in my barcode so I asked how I could solve the problem. When I first went there, she said "no" and she started to ignore me by not answering. I almost missed the flight. And when I went there twice, the woman hided under the counter after seeing me. I was shocked. The worker at Frontier was never professional and acted like a child. The service was terrible. I would feel okay if she could try to help me not to miss the flight. Instead, she had no willing to help me, and sneered me. I missed the flight so I had to buy a new flight ticket. I'll NEVER use Frontier anymore, and I'll recommend to people not to take Frontier. Workers' service is the representative of the company, and she was terrible."
Pros: "The crew was awesome."
Cons: "They charged for everything but the bathroom."
Pros: "The crew were very nice from Vegas to KC. The crew from KC to Vegas were not so nice 😕"
Pros: "Affordable ticket"
Cons: "The flight could have been on time and they could have at least had less people on the flight because of COVID"
Cons: "If was on the time"
Cons: "I had a carry on sized bag and they told me I had it check it, which i did. Now I am at the airport no bag to be found and have been waiting in the luggage claim line for over 2hrs."
Pros: "Certain staff were friendly and helpful"
Cons: "This was my first flight with Dpirit Airlines and I was greatly dissatisfied. Here's why: 1. Not easy to pay for baggage online; complicated and time consuming. 2. Not clear when I purchased ticket that I would need to pay for carry on as well as checked, this felt sneaky and dishonest. Be open about charges. 3. Was not given a a boarding pass for second portion of my flight. 4. Seats don't lean back so was not able to rest very well. 5. Bright floresecent lights inside plane unpleasant and also made it difficult to rest. 6. Certain staff were short and unfriendly."
Pros: "Just one flight attendant on my rebooking"
Cons: "That the crew member went out of her way and got me taken off the plane after I ran from check in to the terminal to make the boarding. I was out of shape and I at every right before I started running the marathon to the gate, I got in the plane panting and sweating breathing hard, so of course I felt sick after I ran since I had a full stomach of food and I needed to purge. Because I ate, ran a long distance with two bags in my arms, out of shape, and purging the food after long strenuous attempt to get on the plane, I make it. They then escort me off. They just rebook my flight. No compensation for even my taxi that I had to take now 3 times to the air port. Unbelievable."
Pros: "Flight crew was amazing! Quick, courteous, responsive."
Cons: "TSA precheck. My reservation indicated it was entered, but it didn't print on the ticket. When I brought this to the attention of Spirit CSRs, The answer was "Yeah, sometimes it does that." Unacceptable. TSA precheck is a convenience for passengers and, more importantly, an added level of security for TSA personnel. Prechecked passengers have already been background screened. These passengers are known safe entities in an uncertain security environment. Each person prechecked is one less security threat TSA needs to assess, meaning TSA can focus more effort on potential threats. Denying a precheck customer precheck status makes everyone's life more difficult. Fix your system, then train employees on how to appropriately deal with these issues."
Cons: "I was running late because I got out of work late and then there was unusually terrible traffic from DC to Baltimore mid-day. The website wouldn't work to check in, the phone line had a 2 hour wait.. so I got to the airport 45 minutes before the flight was supposed to leave and I couldn't check in at the kiosk. By the time I waited in line, they wouldn't check me in with 30 minutes before the flight left, even though it was mid day so the security lines were short and I had TSA pre-check. The customer service agent, the manager and the manager's supervisor were all rude and unhelpful. The only flight was the next day, so they wouldn't re-book on any other airline.. so I was left to go buy another ticket from American as I had to be in Minneapolis that night. I don't recommend Spirit out of Baltimore to anyone."
Cons: "Flight was delayed 30mins and than as they announced boarding would begin , the next minute they were canceling the flight . Flight was supposed to get in originally 8:15, than with the delay 8:45 .... and they said that it was canceled because of a flight curfew . Which is a lie because the curfew is 11:30 at not and you can still even fly the airline may be subject to penalty if repeat offender . So spirit canceled a full flight for no reason , leaving the only alternative to be a 12 hour flight the next day ."
Cons: "-The fees quickly added up to the same as other comparable flights. -We had booked two evening flights, both of which were rescheduled several times, then cancelled - pushing flights to the next day. -Please keep in mind that if they cancel your flight you are entitled to full refund of all amounts paid. -After refunding $900 in expenses, Spirit charged a $150 cancellation fee and some $40 strange fee. These amounts should not have been taken out for a refund when the airline is at fault and after some hassle, they refunded the full amount. -When you value your time, do not fly Spirit."
Pros: "Of course nothing."
Cons: "1. Lack of sufficient notice about flight cancellation. The notice was sent about 1:30 AM on Monday 6/3/17 for the 8:20 AM flight. Consequently I went to the airport and found out there is no flight. 2. It took 2 hours to get to the counter to get an alternate flight, which was 12 hours passed the scheduled arrival time at my destination. 3. Give sufficient notice for routine cancellations. 4. Reimburse the passengers for the total loss of time and hardships experienced for the very long delays."
Pros: "The plane seemed to have more room per seat than other airlines I have travelled with."
Cons: "The check-in line was extremely long but the stay was working hard to get everyone through in a timely manner. Also pre-check-in was frustrating from the hotel, which may have been an internet connection problem. But when I called to ask a question it was very difficult and frustrating trying to get an actual person on the phone. Additionally he told me it would not cost extra to check-in at the airport but your website said otherwise. You might want tok get the staff and website on the same page."
Pros: "Crew were nice"
Pros: "Flight left on time, boarding process was great."
Cons: "I was threatened with hostility of 2 Spirit Crew members. I feel sick and disgusted with the treatment. I stood up to go to the bathroom, we were at cruising altitude. I turned to go to the back bathroom and was snapped at by a blonde female flight attendant. She said "SIR SIT DOWN". Without giving me 2 seconds to apologize, a 2nd tall male crew member barked, "WE WILL GET THE FAA TO FINE YOU RIGHT NOW IF YOU DON'T COMPLY". I felt hurt, and sat down immediately. I was in no way trying to be aggressive, rude, it was a pure honest mistake that the seatbelt sign was still on. I would have happily sat down and said sorry the first time but I was verbally attacked. During the flight, I overheard the female blonde pilot complaining personally about how she individually didn't like certain passengers for their nationalities. I can go into further detail as I have the names of the crew members."
Cons: "The "cheap price" is just kidding. When you think about the fees for luggage, food and service, it is not worth the money. i felt my jeans got cold and wet when I sat in my seat. Then I figured that the seat belt was socked and the seat was wet. I asked the crew to change a seat but got denied even there were plenty of empty seats. Extra fee for check-in luggage, for carry-on luggage... Nothig water available for a 6-hr flight. The crews chat to each other very loudly without any service. would rather not choose this airline any not."
Cons: "I didn't like anything. Will never book with Kayak or spirit. My flight from Chicago to Minneapolis was cancelled and I have still not got my refund. Pathetic!"
Cons: "Myself and fifteen year old daughter exited plane from Ft. Myers to grab a quick bite to eat and upon returning to same plane with printed boarding passes and assigned seats our boarding passes did not scan correctly. At this time there was about 30 or so people behind us to board as there was plenty of time. We were asked to step aside and a employee was trying to figure things out. In the meantime ALL people in line were allowed on plane even though several had problems but were quickly fixed! At last second we were told to board the plane and try to find two seats. Only one was left on flight and we were told they had to leave and sorry but we must exit plane! Worst I have ever been treated by an airline ever in all my years of travel! I did get some money compensation, rented a car and drove 13 hours to Chicago! Awful way to end a vacation!"
Pros: "We were treated terribly by your airline and Flight Network. The flight schedule changed and no one told us."
Pros: "Friendly staff."
Cons: "The seats didn't recline which is inappropriate for a 5-6 hour flight. The tray was also so small I couldn't put my laptop on it to watch a movie. There was nowhere to plug into power so my iPhone (a backup for movies) died hours before we landed. Lastly, I was called to help assist a passenger who had fainted (I'm a doctor) and was offered nothing in return for my help. Not even a soda. I didn't offer to help in hopes of "free stuff," but the other airlines I have flown with have offered me a drink, some food, or even $ off my next flight as a thank you for my medical services."
Pros: "Totally so mad at check in on line 24 hours ahead of time - found out one piece of checked bags is $40, a carry on was another $20 and seat assignement was yet another fee. All this after buying a ticket! We had no idea there were so many other fees. The airport was was out of our way and we only booked the flight because the fare was lower. When we found at AT CHECK IN, 24 hours ahead of time about all the extr fees, we rebooked on another airline and said forget this airline, what a rip off! Never again will book this airline with all those hidden fees. It was excessive and not mentioned till check in. Bad business model!!"
Pros: "It was really, really cheap. Less than half of every other Dec 26 flight's cost."
Cons: "The terrible lines. The line to check my bag was horribly long-- even after the attendants made a line just for flights to my destination. There were just too few attendants working for how many customers needed to check bags or check in. Additionally, the seats were super small-- we were packed in like sardines. No amount of finagling or shifting would prevent me from touching either of my neighbors, even though I paid for extra leg room. And then you wanted to CHARGE for a CUP OF WATER. Not even a full bottle! I'm surprised you didn't charge for ice! All in all, I'm very disappointed. Won't be taking Spirit again."
Pros: "Absolutely nothing"
Cons: "This was my worst experience ever with an airline! I have flown with them previously so I know about the bag fees, etc., but I did not realize thus was a self-service airline! There is is no customer service. My flight was to depart at 6am and we boarded the plane , but were informed that there was no pilot/copilot so we all had to de-board and wait for one. First they said 9:00, then 10 and then 10:45. I asked about my connecting flight and was told to go and book another flight which meant go back to the ticketing counter outside security! The agents at the gate claimed they did not have that capability. I proceeded to walk, but I called spirit airlines instead and was did not have to book another flight because the flight would be refueling and continuing to New Orleans so I would be on the same plane, but the gate agents did not know this. . We finally boarded 6 hours later to depart at 12pm. When I arrived in Chicago, not only did I have a message indicating I needed to pick up my bag in Baltimore, but also there was not flight continuing to New Orleans! So no bag and no flight! I had to argue with the ticket agent in order to get a hotel for the night book me on the same flight the next day. No apologies or explanation was provided. They actually tried to blame my phone connection for the miscommunication with airline about the connecting flight! They would not refund any amount for my bag or flight since they were able to book me 24 hours later! That is no excuse for the poor service they provided! Never again will I use this airline!"
Cons: "Any things"
Cons: "I had 2 tickets booked for Boston on November 17th at 5:58pm. I tried to check in online for both travelers, but according to Spirit Airlines website, you cannot check 2 tickets from the same account. When I arrived at BWI airport and went to the Spirit Airlines desk the lady told me that the flight is closed even though it was still not boarding time yet. I explained to her what happened and asked for cooperation, but she just kept repeating that flight is closed and next flight is in 2 days, which I couldn't wait for, because of the scheduled appointments that I had in Boston. In general the service was terrible and the website platform didn't work right. I had tk pay $250 dollars for last minute ticket while I already lost the money for the first two tickets."
Pros: "The price is right for the base fare, but Spirit gets you with all the extra fees. Baggage cost is very high, and higher at the airport if you don't 'pre-purchase' bags to check online. The weight allowance for checked bags is only 40 pounds with massive fees for heavier bags, and they charge for carry on, too. Checking just one 30 pound bag doubled my total cost of flying, and it would have been more if I hadn't pre-purchased. They even charge for water on the plane, which I find really bad. Maybe it's just me, coming from Australia where you're legally required to provide free water, but this rubs me up the wrong way. They also charge if you need agent assistance to check in at the airport. The staff were all very polite and friendly, and the overall experience was fine, but the extra fees do NOT make it worth it. It makes the guests feel unwelcome and each extra step and extra charge makes the whole experience more stressful and complicated. You could pay a slightly higher base fare with United, for example, but probably save money with more generous baggage/check-in procedures, and have a worry-free experience, too. The staff were great; it's the company policies I have a problem with."
Cons: "Ridiculous fees and charges for every aspect of the flight. Not a fan. Probably won't fly with Spirit again."
Cons: "This shouldn't be under a cheap category. Considering that I had a carry on, I ended up paying and additional $120 for baggage. On my return flight I sat next to someone who for sure was on some sort of methamphetamine or heavy upper and could not sit still for a moment. or stop scratching herself. There is no phone line at all that gets you to a human to speak to... at all! So asking for specific flight details was impossible. To get a bottle of water on a 5.5 hour flight was $3 which is inappropriate. The seats do not recline and are small. If you do not pay for you carry on a head of time they will charge you $100 which is basically robbery. I will never fly spirit ever again."
Pros: "The crew was funny and even made jabs at the airline."
Cons: "This is my 4th bad experience with Spirit (I'm a glutton for punishment). I've yet to have a flight that was on time...something is usually broken on the plane (very nice to hear before boarding...if you board at all). It may seem like a great idea to lock in a great rate for the initial flight, but after fee upon fee...it just turns into an uncomfortable flight next to Bob who is complaining the whole time about his FIRST experience. I keep thinking I'll give them another try, but unfortunately this was my last attempt. Catch ya on the other side, Spirit."
Cons: "Flew bwi to download and as we were landing the flight attendant announced flight connections and then she said "all of you going to New Orleans can't tell you want happened to your flight over the intercom". Then they said nothing else. About 20 of us went to the gate e18 for the flight and the gate sign said On Time and the plane was there however it was 1pm and boarding was supposed to start and no gate agents and no crew ever showed up. A nearby gate said they cancelled the flight. No emails or text from Spirit. So I had to rebook on American to New Orleans and run across tour terminal C for a 149pm flight. Will be asking for a refund and will never book Spirit again and may decide to use kayak less for flights and just use standard United or delta direct websites. Joe"
Pros: "The cabin crew and pilot wert wonderful!"
Cons: "Checking in was a nightmare! The self serve kiosk was at the counter and we had to wait in line with full service to even get to one, that took almost 40 minutes, then tsa had an unbelievably long line and took another hour! We got to the gate just in time for final boarding call. The flight crew announced they were going to close doors but changed their mind to continue "refueling" and let almost fifteen more people on! If I had been one of those people who got to the gate to be told boarding was completed I would have been furious! They needed to wait for those people, still it delayed our flight about 20 minutes. The flight itself was a little bumpy, definitely an economy airline."
Pros: "While I appreciate the cheaper price point for the flight, it reminds me a lot like a doctor with no bedside manner. Sure you need the service and sure you need an operation, but he could careless about how you feel. You are not his main priority. Spirit Airlines is a militant first-order type that sees its money-paying customer as a means to an end. 2 contrasting points of view: Delta V. Spirit One time I flew on a Delta flight that was late arrive to the gate by 30 minutes. The gate attendants wheel a giant cart out full of snacks, soda, and the like. They announced the situation and gave us all the opportunity to have as many snacks as we wanted. This past flight I flew on Spirit. At both Baltimore and Atlanta the gate attendants didn't give us any clue about our flights until it had arrived. Our first flight was delayed by 1 hours. Then 2 hours. Then an hour before the flight, I got an email that said it would be on time. Thankfully the email also had the gate number because Spirit obviously won't even spring for a working screen at their gate. We moved to the right gate to find they didn't even have a screen with any information. The flight back from Atlanta was pretty much the same, except they had a working screen (which is a plus.) Our flight was delayed and didn't arrive until our departure time. The gate attendant never told us this. We understood it was late because we could see no plane at the gate."
Cons: "The cheaper price point."
Pros: "I received a phone call from Spirit representative John who left a message stating that my departure flight time has changed and to call back. Upon vsll back I spoke with s female (did not get her name) who told me there will be s two hour delay, flight leaves Baltimore at 9:24 pm. Also told me to go back to website to print nee boarding pass and there will not be a 2 nd charge for the seat. When I logged back in around 6:40pm, (extended my workday so I didn't wait around at the terminal), there were no changes to the original departure time for the flight. So, I called Spirit again, spoke with Todd - I'D#41987 who said, no - flight 443 leaves at 7:42pm! Hence, I requested s refund and cancelled. There was no way that I could get to the airport in time for the flight. I didne request a Saturday morning flight because at that point, I lost total faith that there wouldn't be issues on the return flight from Florida. I will never, NEVER again make any travel plans that include Spirit. All they are interested in is signing people up for the credit car offering bonus fly poinft??? Duh!"
Cons: "See above..."
Cons: "The check in process for horrific. We waited in line for more than an hour and we were at the front of a line that was at least 3 hours long. The counter was understaffed. Supervisors were not available. Counter staff told us the rest of the staff was "hiding in the back" because they did not want to deal with the problems out front. The seats were very uncomfortable and did not recline at all. It might have been worth it if the flight really was as cheap as the original price, but once you paid for your seat, checked bags, and carry on bags, the cost was comparable to the major airlines. Never again. We are considering buying one way tickets home at the counter for extreme amounts of money just to avoid flying home with them."
Cons: "I missed the flight due to circumstances beyond my control and called Spirit right as the flight was taking off. They had marked me as a no show despite my having checked in and told me there were literally no options to fly later and that I would have to buy entirely new tickets. Not only that, but I couldn't even take the return flight because they were cancelling the entire itinerary! The customer service line was rude as well. I fly frequently and I have never been treated like this by an airline. It was a hugely stressful and frustrating experience, and at the end of it I was not only out the money I had paid for the Spirit ticket but also had to pay for a brand new round trip ticket at great expense. I am extremely displeased."
Pros: "Nothing good about this airline... It is a horrible airline run by rude inconsiderate people who try and rip you off with hidden fees and services! Their business motto is "Let's trick our customers into paying more and then lie to them when they ask simple questions" That's not a good way to run a company and quite frankly I don't understand how they're still in business.... See my bad review section for more details"
Cons: "The flights were delayed both ways on the round trip, the first flight by 3 hrs and the return flight 1 hour. Both flights were not delayed due to weather because it was nice out. Just poor management. Our return flight was delayed when I woke up that morning and all day it remained delayed on their website. Until 2 hrs before the flight it was switched back to ontime. We called Spirit to confirm and they said it was ontime. So we had to rush out of the house and skip the dinner my father in law made everyone because the airport is an hour away. We got to the airport only to find the flight was delayed on the board. We went to the gate and the Spirit employees kept assuring us the flight was not delayed even after the scheduled time the flight was suppose to leave they continued to lie and were completely dishonest with everyone on the flight. Very rude customer service and they would just ignore people and walk down the runway and shut the door so they wouldn't talk to us or give anyone an update. We could have gone and had dinner had they not lied to us about the departure time. Just the worst airline I've ever dealt with in my life... they may be cheap but you get what you pay for... and any upfront cost for the ticket is false advertising because once you purchase the ticket you then have to pay for a carry on bag, you have to pay to pick a seat on the plane, you have to pay to check in when you're at the airport, and you have to pay for any services on the plane including the "complimentary drink or snack." Their seats on the plane do not recline at all to make things more comfortable either. I will never fly them again and I warn anyone else who might think saving $50 on the ticket price is worth it cause they get it back in the end and then some!"
Pros: "Cheap flight, no waiting to print boarding pass."
Cons: "The flight was slightly delayed, but the gate agent did not seem to know about it and the email was sent well after the scheduled boarding time. It was completely unnecessary for me to run through the airport. The same thing happened the last time I flew from BWI to Logan with Spirit."
Pros: "I liked that I never flew with this airline."
Cons: "My flight that was supposed to be only two hours from Baltimore to Atlanta never happened. Upon arrival to check my bag, a mere twenty minutes after receiving an "on time" email from the airline, they canceled the flight. Not delayed, straight up canceled it. The next flight offered to me would be two days later arriving late Saturday night and with a layover. Their customer service was terrible, no one cared that they were putting so many people out from families to single travelers. It was nuts. I eventually got a refund and flew out the next day on a different airline, vowing to never book with Spirit again."
Pros: "I liked that I had a whole row to myself regardless of the ticket lady being dramatic of not being able to board due to a full flight..."
Cons: "I was flying to Chicago for a wedding. I only had a backpack to take on the flight with me. I arrived at my gate with 20mins to spare. Reweind to when I was in line getting my boarding pass... the person at the check-in said I needed to arrive to the gate and ask for a seat. I thought ok, no big deal. She asked if I wanted to pay for a seat, I said that I just wanted a random seat rather than paying for a specified one. Had I known that there was a chance of not being able to board I would have gladly paid the extra fee for a seat. I had to arrive in chicago that morning - as the wedding was at noon. I could not fly Friday due to work and being a recent graduate I didn't want to ask for a vacation day. Fast-forward and I'm at the gate and there's a line of about 4 people. I'm second in line when the ticket counter person says to step aside if we have no seat on our boarding pass. There was a total of 6 or 7 people that stepped to the side. Someone asked her if we would be getting our seat number soon and she became so upset and rudely said there's a chance this flight may be booked and that we probably should have paid for a seat to secure one. Confused. I asked the people by me if somehow I got mixed up flying standby?? They said nope, that they had tickets bought way in advance just like me and that apparently we might be missing this flight. I couldn't believe it. A panic set-in and I didn't know what to do. I was too afraid to ask the lady anything she kept raising her voice at customers who didn't pay for their carry-on beforehand. It got so bad a man asked her for her name and was going to complain about her treating of customers. Sadly, I didn't catch her name. I just don't understand why she works for Spirit if she's going to be upset at everyone. It was 6-7am and no one should be that unhappy in the morning. Anyway, 5 minutes before the plane closed and was ready to leave, she looked at the small group and said ok go in, and to hurry and pick a seat. I got in the plane and tried sitting in the first seat open and would you believe it there were at least 25 seats open... All the drama she made for that many seats?! Crazy. Crazy world. Not a great experience with Spirit Airlines I tell ya. Truthfully speaking, I would not recommend Spirit Airlines to anyone not would I fly with you all again. I'd much rather pay a little extra for Delta, AA, or JetBlue. Best wishes on future customer reviews! -Tracy"
Pros: "It was a short flight that got me to my destination."
Cons: "Outrageous fees for stupid things ($55 for a carry-on bag, really??) In the end, I don't believe I saved any money taking this supposedly budget airline, and it was a far worse experience than if I had just taken United. The website didn't work when I tried to check in, and the people at the check-in counter were rude and unhelpful. The boarding crew didn't bother to make any announcements when our flight was a half hour late. It took well over an hour for us to get our bags once we landed, and Spirit's baggage customer service people yelled at us for asking about the status of our bags. They say you get what you pay for, but I ended up paying a lot and getting nothing for it. Won't be taking Spirit again."
Pros: "The main flight attendant kept saying how much better Delta is than Spirit, so don't expect much, which was funny the first time, but then it got obnoxious. Whatever--people seemed to think he was amusing."
Cons: "Ir order to print your boarding pass, you have to have an email address and password and pretty much sign up for their barrage of email messages. I don't think you can have them email your boarding pass to you, and if you don't have one, they charge you at the airport. With the $42 fee for suitcase (which I don't understand) I really think it's worth the extra money to fly a real airline. Also took longer than usual to get suitcases when we landed at MSP. Oh, and they're so cheap they didn't post the flight number by the gate, and it was a half hour late leaving."
Pros: "Absolutely nothing."
Cons: "We were told that our flight was delayed, with no explanation. Then, we were told it was weather. However, weather in Boston was clear and then slightly stormy. They said it was a 'ground stop' which is for severe weather. People waiting for passengers in Boston said that the weather was not severe. Then, after waiting for hours, with a plane at our gate, our flight was canceled, without explanation. People received conflicting information from, a cabin pressure issue, to a severe smell aboard the plane, to a ground stop in Boston. Spirit could not book us on another flight or a different airline until potentially late the next day (we didn't wait in the 2-hour line to find out). This is the last time I will fly with Spirit. Budget tickets shouldn't mean budget service and lies."
Pros: "I will say it was on time, maybe even early."
Cons: "I had heard bad things about Spirit, and I just attributed it to their piecemeal charging. Having flown substantially, I've accepted that as where things are headed. Though I will say I was surprised they charge you a different price online for a carry-on, and continually increase at different steps. So $45 online to add a carry-on to $110 while boarding. Like I said, that doesn't bother me so much. The seats are the most uncomfortable. I can't believe this is modern cushioning. And when I asked for a pillow, offering to pay, the flight attendant literally laughed aloud and said, "This is Spirit." So even the employees know how bad this airline is."
Cons: "Seats were so small it was impossible to feel comfortable. Could not sleep because seats would not recline. Was rubbing shoulders with a NOT fat but thin lady next to me whole return flight and she bumped me several times when moving around. She was small is my point yet we still rubbed each other. You charge for water!!! You couldn't pour a5 free cup of water, really! You charged for bags & if I had known it was $42 per person each way, ONLY IF you paid in advance, I would have chosen another carrier. For some reason I didn't notice this very fine print when I purchased the tickets but it was very promentnt when you emailed precheck in email. On top of paying for a carry on your staff at the airports still tried to charge me on each leg of the flight - horrible service!!! At check in on return I saw a group of young people get surprised they had to pay to check in their skateboards, so it became clear your company is scamming people for checked baggage at the airport regularly because people are missing the fine print on baggage fees. If I add $84 round trip bag fee plus carry on fee all of a sudden your no better deal than other carriers and their planes are more roomy, seats recline, and they will serve you beverages. People can't fly 5 hour flights without something to drink!!!. I'll be sure to share my disappointing experience with everyone I know."
Pros: "Nothing - this was the most uncomfortable plane I've ever flown in."
Cons: "I was shocked upon entering this plane - it was the least comfortable, most creepy plane I've ever boarded and flown in. The seats were crammed in as close together as possible. The seats themselves were rigid, with a hard back and little padding, did not recline at all, had only a tiny tray table the size of a large cell phone, and instead of a seat back pouch there were just a few elastic bands. I put my water bottle inside the elastic bands and a flight attendant told me 'those document retention straps are not for your water bottle'. I was not impressed. The 'unbundlers' branding effort that Spirit makes did not in any way convince me that I was getting a better value. It was also a huge annoyance to have them attempting to sell us spirit airlines credit cards for the last 20 minutes of the flight."
Pros: "Crew stayed friendly despite an annoying delay. Information about the delay was first shared quickly (by the pilot I think)."
Cons: "After not even boarding before our departure time and then being told to deboard and wait two hours, there were several concerns. 1) The staff who handled boarding weren't articulate in the process and came off rude. 2) By the time we deboarded, all the kitchens were closed and even snack places were closing. So everyone who was now upset and hungry. 3) When it was time to board again, no announcement was made over the loud speaker, despite several of us getting confirmation that would happen when we first got off. 4) If it was my company, and I would have noticed the terminal was closing the shops and would have offered complimentary beverages to passengers during the flight. Almost everyone I talked to or overheard directly expressed their dissatisfaction with Spirit airlines and vowed they would not be using them again. An unexpected free soda would have been a cheap way for you to sway some people to give it another shot."
Cons: "Customer service was absolutely terrible. I thought that the walk-up fee for luggage would be $35/45 but when it was $50 I gave a shocked expression. Which, that's fine if it was advertised that way (I'm sure it was). But when the lazy desk attendant, who was doing nothing but holding a wall up, says "I can't believe people are shocked when you tell them that, it's like come on you know." I'm fine with you saying that when I'm gone, but when people are standing right there and can hear you while you are acting like they aren't even standing there....that is when you have a customer service issue. Although I wanted to lash into him, I felt like it wasn't worth it and much below my level, and I apologize for not gathering that person's name so you may address this properly. Understandable that there are delays, but there shouldn't be a delay EVERY time that a person fly's on a certain airline. I'll try to print tickets online and it says error, but then need to have a discussion about why I am not paying $10."
Pros: "The boarding was great & efficient."
Cons: "Crew- Josh, a blond, & brunette. The brunette arguing with passengers. Not explaining the Spirit policy that "Everything costs including water!" Getting an attitude and stating " don't be looking at me like that after the price was stated." Then during the landing process while gathered in the back galley... Spoke about ... Hoping they don't miss there train once arriving at the airport, these people move slow, Josh - We do have 6 wheelchairs but we will see if they can miraculously walk once we arrive. The brunnette, 19f (the water passenger) better hope I don't have the marshals waiting for her, let her look at me one more time!" I was sitting in row 24... Yes I could hear it all.... Completely UNPROFESSIONAL...!"
Pros: "There's a baggage fee that should've been mentioned by KAYAK!! When I first check online it was $25 then I check again it was $40 then when I tried to pay it in person it became $50. The agent that help people at the counter was very rude, they don't have no people skill whatsoever. They moved the gate which is fine..... But the previous flight just got off and they don't even bother to clean the plane because they were running late. Granted the stewardesses are polite and the pilot is really good..... It was a smooth ride and landing...... But it was supposed to be a 5 hour flight...... I was supposed to be in Vegas by 9:45pm..... But now is 1:45am and I'm still in the plane waiting for the gate to be open...... 4 hours delay........ !!! It just turn to be a 9 hours flight!! Almost double the time!!! Ridiculous!!!!"
Cons: "Hidden fees!! Poor customer service!!! Bad experience!!!"
Cons: "Spirit airline unfortunately does not know what customer service means... Check in staff rolls their eyes, refuse to help and gets upset when asked questions. Then they say "it's more important to get the plane taken care of then deal with the bags"... Back story, almost 2 hours waiting for my checked bag... Every time we asked someone for info or help they took off and hid. The manager was not helpful and there customer service call in line was rude, and can't get anyone to call back. This coming from a person who believes in killing with kindness.... If u need help/info u better be nice. I approach in a very kind understanding fashion and still treated like I'm a horrible person who doesn't matter. I'd rather pay a little extra money for a plane ticket and be treated like a person."
Airlines flying from Washington to Kansas have enacted additional safety measures and adjusted policies to better accommodate travelers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights from Washington to Kansas
Masks required on board, masks provided on flights from Washington to Kansas
Social distancing seating
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Testing for antibodies, testing for symptoms for flights from Washington to Kansas
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