Was so glad the the captain kept the air. It’s usually suffocating in there.
Pros: "Crew. Comfort."
Cons: "reduce baggage charges."
Pros: "wery slow working."
Cons: "The fod. Never Etiopian again."
Cons: "Everything was great!!"
Cons: "It was over booked the flight 2 times on the way Seychelles........ It was tired journey definitely..."
Pros: "Crew was good"
Cons: "Arrived one hour late."
Cons: "Flight was delayed and caused me to miss my connecting flight on another airline that had no other flights that day. As a result of the lack of communication and general lack of professionalism, staff refused to rectify the situation and take responsibility, and I was forced to stay overnight. Worst"
Cons: "Old aircraft, rickety seats"
Cons: "Customer service need more improvement they should know how to handle things . Just be courteous is. More than enough"
Pros: "seat not comfortable"
Cons: "more drinks along the way"
Pros: "I appreciated the amount of movies offered as well as its variety. I also liked how often they brought drinks and snacks. The airline crew was very helpful to passengers."
Pros: "Super confortable"
Cons: "Not having to wait 3 days for my luggage"
Pros: "Crew was helpful. I had 3 seats to myself, so yes. Seating was amazing."
Cons: "The lunch - tooo much rice no sauce. Food was okay. The sandwich was good."
Cons: "Lounge seating and services. Boarding. Lots of uncontrollable people trying to be first to board."
Cons: "Language barriers are always hard, i sat next to someone who didn’t speak English well, one of the flight crew sounded irritated instead of understanding."
Pros: "Comfortable seat and fairly friendly crew"
Cons: "Better reception and understanding at the airport. The staffs are not considerate."
Cons: "Bole airport in Addis no place to sit and wait befor you check in"
Pros: "on time"
Cons: "they woke me up in the middle of the night to give me food.."
Pros: "Excellent service and on time performance."
Pros: "Not much, actually."
Cons: "None of the air stewardess has a smile on their face when talking to or serving passengers. I’m not sure they know how to engage with passengers in a friendly way. My entertainment screen wasn’t working. After resetting, it took them an hour to inform me that I could move to another seat if I wanted to, as they couldn’t resolve the problem with the screen. The food lacked in flavour and the sausage served for breakfast was undercooked."
Cons: "The whole boarding process was a bit chaotic. I was really called on the plane. I tried to signal for a blanket or some food but there was only 2 cabin crew members."
Pros: "New plane but movies are old. Too sad"
Cons: "Toilets and hygiene"
Pros: "Crew members were friendly....."
Cons: "No entertainment"
Cons: "old, uncomfortable plane with no entertainment system. miserable experience"
Pros: "Friendly crew"
Cons: "Good not that great - a suggestion - why not something like fresh bread (sandwiches) with cheese and tomato on it - bread often not so fresh"
Pros: "Plane was spacious and flight crew were nice"
Cons: "The fact that they confirmed that my luggage would make it to my final destination, and now that I arrived in dakar with no luggage it’s no longer there responsability"
Pros: "This was an A-350 and the plane was very nice. Better entertainment system than the 777. The flight was smooth and the food was good."
Cons: "It took quite a while before the first service. It would be nice to have a drink service sooner."
Pros: "Personnel were good. Food on ET is always great."
Cons: "Technical problem caused massive disruption in flight for all. Missed connections and forced unpaid for overnight in Addis. Truly terrible experience"
Pros: "The standarts (equal to african standarts of course)"
Cons: "Long wait with no care for. At least a place to rest. They changed our seats with no reason"
Cons: "Did not provide special meal although I called ahead to request it. Connecting flight left before we arrived to Addis Ababa. Customer service tried to encourage the thought that putting us on a different flight was a courtesy..."
Pros: "Plane size, entertainment options and food were all great."
Cons: "The person next to me was rude and leaning over on my side but not much the airline can do about that."
Pros: "I like the entertainment,but the quality is not quite good in Amharic part."
Cons: "The food is very bad."
Pros: "seat space was good"
Cons: "the flight was full so drink service was not well organized, lack of water"
Pros: "Very helpful, attentive and kind cabin staff. New aircraft !!!"
Cons: "Somewhat dirty ( and smelly ) aircraft even though they are a very new fleet. Some seats had strange patches and stains. Overall cabin experience can be improved in terms of hygiene and food quality ( food was mediocre or slightly worse)"
Pros: "WHY serve dinner at 12 midnight? The lights are kept on in the cabin making it difficult to sleep. Too little time to sleep and too much time taken up with bar and food service."
Cons: "NON arrival of luggage at Tel Aviv. See above"
Pros: "The take was very smooth."
Cons: "The seats did not recline & I had a back problem"
Pros: "I liked the interaction of the cabin crew with the passengers. They were helpful and responsive."
Cons: "I was disappointed with the limited entertainment options on board."
Pros: "I do like the cheerfulness of the flight crew. They are very attentive."
Cons: "The water is doled out in small cups. Not enough!"
Pros: "Flying direct from LA to Europe is a challenge. My other flight got cancelled the day of from another airline but i found this flight 12 hours later direct to Ireland for very cheap. Nice staff and amenities. Socks headphones and plenty of LEG ROOM in economy class. Would fly again"
Pros: "aircraft was nice and well kept, and crew friendly."
Cons: "too many announcements on PA (information could have been summarized and delivered in the beginning, so that those who prefer to sleep can)."
Cons: "Hi, I have asked 3 members of the crew to get me a glass of water from the time I boarded the flight. It took 45 minutes for them to hand me a glass of water. I have to wait till they all got settled. Only when them to start the service they were able to give me some water. I was really thirsty otherwise, I wouldn't have to ask for three members. I think it's important that they respond more promptly and do a quick service considering the long flight we have."
Pros: "The flight was delayed 4 hrs"