Rude Airport staff did not honor 5 kg personal item allowance listed on Etihad website, even their manger Mr. Jamir staff# 27694, said he will only allow up to 2 kg for personal item even after showing it on website. Charged me $57 Very old and noisy plane, entertainment tv was also not working. They said you can do steaming on phone but that was also not available.
Didn’t even reach Mumbai after 36hrs of the flight time
Average length leg room and a decently spiced meal on only a three hour flight.
No entertainment, plugs or anything to note about the airline experience.
short boarding process
the crew insisted that all windows be fully up when landing; the sun was shining through brightly and hurting this old lady's eyes, so I put it up 3/4 of the way so it would block the sun until we turned around to land. The flight attendant insisted that it be opened all the way. When I told her it was hurting the old lady's eyes, she shrugged as if to say "Whatever". So I responded, oh so you don't care? Then she realized that she was being rude, got embarassed, and apologized to the old lady (she apologized in Hindi, the lady didn't understand a word she said but smiled and nodded) and she went along her way. I would expect the staff to at least be decent human beings and when told someone is having pain, to at least express some degree of caring or at least apologize for the inconvenience. I would encourage Jet Airways to teach their staff that while they need to follow rules and policies, they also need to behave like decent human beings.
On board service
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