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Staff was friendly but couldn't find way to track them down during flight. Food tried to be gourmet but was just too unusual. Business class seats were hard. Even sitting on the pillow, was still painful. Have to give them credit for on-time flights and decent gate area.

As always, there is that one or two flight attendants that could be better.

Flight was excellent. Transfer from one airport to another airport for a connecting flight was difficult and stressful.

I loved everything about my experience!!! The staff were absolutely incredible. I can not wait to fly again with them.

ANA split my family of 4 by seating us each separately which didn't seem to make much sense. Both ways we were not seated together and the glitch int he online check in system meant we could not change our seats or get boarding passes without seeing a person at the airport counnter. The staff however offered good service in the air.

The seats were broken for several of us on this flight not to mention dirty. Quite unacceptable for the price point and expectation level. The meat was so hard it could hardly be cut so terribly unappealing. The united lungs in SFO was dirty and the bathroom conditions were down right disgusting. Nothing about this experience makes me want to book with United again. Our experiences with business class on Lufthansa and British Airways far out perform United in comparison. Truly disappointing!

There is no entertainment on the media service provided, most of the Indians would love to watch Bollywood movies.

Matsuyama to Tokyo is basically a puddle jumper flight, so it was as good as one should expect. No meal, no entertainment, and none expected.

They did not get back tickets in time about flight varification so i had to purchase another one way ticket to get home soxas rocnot Risk being unable to return home.

Food looked great but did not taste all that good.

Between being the only jetstar flight delayed to changing gates at the last moment and starting boarding late, jetstar dropped the ball on this one. we had to run for last train. Never again

The seats are very uncomfortable just was not a pleasant experience

my flight was cancelled an hour before departure and i have not received a refund yet.

A child behind me was kicking my seat and the cabin attendant noticed and kindly asked me if I’d like to switch to a different available seat. Really nice.

The flight crew was very nice. Had a bit of a hiccup on my end when I checked in flying from Tokyo to Sapporo but the staff was very helpful. Definitely enjoyed both flights.

There was no social distancing on the plane. Lots of people sneezing, etc so the coronavirus measures they are taking are not adequate. Very uncomfortable flight. Also hard to get customer service support by phone in English.