First time flyer with American airlines and the service was impeccable
Nothing to dislike
Smooth operation, on time
Seat pitch on the plane unbelievably cramped. When seats are so close that if you drop something on the floor you have to be a contortionist to get it, you know it's a problem NEVER fly the 787-900 economy.
The flight was late
Plane was dirty and crew inattentive.
Plane nice and comfortable
My baggage took for to long to arrive
My entire flight experience was delightful. Was dry impressed with the staff both at Hartsfield-Jackson and DFW...and our flight crew was positively sublime.
Flight was on time. Boarded quickly with no fuss.
Some of the flight attendants were rude and not very welcoming at all.
Cramped seating ; touch screen misaligned makes it near impossible to select entertainment;
Cabin crew were reluctant offering passengers liquids on board we had to go and find them to ask for either water or juice as it was a long Flight which took 15 Hours on Air
Service on time nice attendants clean plane modern
The entertainment was giving some issues and the staff tried to resolve it. Eventually it came right by it self...
After our trip from Cape Town to Dubai with Emirates which was not that great we where pleasantly surprised when we where bumped up to business class from Dubai to Bangkok. We did not expect this. Although we did not take advantage of all the extras business class has to offer we had a great nights sleep and the breakfast was superb. The cabin crew was excellent all the time. Thank you Emirates.
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