|Flights Arrive in||Washington|
|Flights Depart from||Lake Charles|
|Airlines||American Airlines, United Airlines|
Cons: Inconsistent baggage rules across employees in different parts of the company.
Cons: The seats were small and I’m 5’3
Pros: Inflight movie, friendly crew
Cons: There are no flights past 5pm making attempts to get to Lawton difficult of anything goes wrong with previous flights
Pros: Staff were very pleasant and helpful. Having a disability is difficult enough but this team went above and beyond.
Cons: Reaching Charlotte terminal I was extremely disappointed. The gate attendant seamed to only want to make excuses as to why there was no wheelchair available. (Short staffed) she didn’t offer me a seat or apologize for no availability. Costumer service should be number one when you work with people everyday.
Cons: Checked luggage took more than 45 minutes to arrive. Tough with little kids to keep waiting.
Pros: United staff were ready in Panamá to handle the missed connections, with onward booking already handled and hotel vouchers ready for distribution upon deplaning.
Cons: Late boarding and long wait on runway to be able to take off, thus ensuring connection in Panamá would be missed. Given that one runway was closed due to wind, this is something outside the control of United. Nevertheless, allowing a connecting flight with only 30 minutes between flights would seem to be overly risky, thus any delay upon departure will ensure a missed connection.
Pros: Safe landing, that’s all that matters.
Cons: The entrances by groups. I get it, I just don’t care for it.
Pros: Friendly crew
Cons: Very cramped and uncomfortable seats in Economy. 2 hours late arriving in KansasCity.
Cons: I couldn’t check in for my flights ahead of time because the check in system from United and Copa airlines didn’t accept my reservation details. My first flight from Sacramento to San Francisco with United was cancelled and I was not informed until I arrived at the gate for check in. United wanted to rebook me on a flight to Los Angeles and Newark which would have been a delay of 10 hours. After security I had to go to the gate of a delayed flight to San Francisco and ask that they put me back on my original itinerary
Pros: Boarding experience was excellent as we used a wheelchair.
Pros: Inflight movie, friendly crew
Cons: I researched and called and found a 45L backpack so I could carry on my dive bag. That’s the reason I’m going all the way to Fiji. Not letting me get it in LA I’d also ridiculous.
Pros: This flight crew were upbeat and all smile. They definitely know what customer service should be.
Cons: Only pretzels for food when you’ve been on a plane all day didn’t make me happy.
Pros: Free movie. Informative announcements - friendlier than usual. They told us we were going to take off an hour late due to bad weather in Philly, but it turned out to be only 1/2 hour, and we arrived only 15 minutes late than scheduled. Not so bad.
Cons: The seat seemed a little lumpy or uneven. I usually don't purchase meals, but thought I would this time. However, meals weren't available.
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