Flight attendants were excellent!
No indication of where to go to get to connecting flight. Luckily we had 2 1/2 hours to find the flight.
The personal care and attention.
Old movies and few entertainment choices
Virgin Atlantic continues to give great service. Their lounges are way above all other airline lounges. It is difficult to get well prepared and fresh fish in lounges, but Virgin Atlantic knows how to do it.
I was coming from Sydney and I have to hurry up to take the other fly to Newark and didn’t have time to buy for nothing to eat but I was very surprised they didn’t offer me anything on the plane and when I ask they I have buy it online and didn’t have many choices anyway, I very disappointed with this fly.
The onboard crew were lovely.
Stood at check in for over 30 mins with no staff in sight. Boarding was a disaster. Staff was not prepared nor organized and the crowds were unbearable. Upgraded seats were laughable and not worth an extra $60. Food was mediocre. Entertainment would have been good but GE touchscreens are so old, they were difficult to work.
The final leg on a Delta flight was very pleasant.
My final destination had a total of two flights a day available on United. The first leg I originally booked was pushed back and back and back b/c of weather. I was stuck at the Houston airport for 12 hrs after agreeing to take another one-stop flight, making it a total of three flights taking more than 24 hrs. I then had to cry to even get food vouchers. Where would I sleep? On the flor in the Houston airport, the most inhospitable airport I’ve ever been in. They have a hotel *in* the airport, but because it was “weather” causing the delay they refused to put me up. There was a woman whose birthday it was and she was trying to get to her husband having surgery the next day and a double amputee all in the same boat. It was absolutely a nightmare. I got maybe 1 hour sleep the whole night despite trying for 5-6. Never again will I fly United unless under duress or some emergency.
Need addl gate capacity at sfo including non-jetway options when other better options are unavailable.
No entertainment on this flight
You’re entertainment options far exceed your competitors. The food (vegetarian) was excellent.
The crew were very accommodating. Plenty of beverages offered throughout the flight :)
It was a bit too warm in the cabin. Wish the AC was on.
|Flights Arrive in||London Heathrow|
|Flights Depart from||Lansing Capital City|
|Airlines||Virgin Atlantic, United|
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