During booking, I kept trying submitting my payment from the Mexican website and it didn't work. After I had the idea to change it to the Canadian website, it worked but I had to be charged the equivalent of 50 CAD more. I received the clear instruction that I would only be able to check-in at the airport and that it was impossible to select a seat 24 hours before departure, that I had to pay 144 CAD to do so, although not only was I able to check-in 24 hours before departure, but I could have selected my seats for free then. All in all, I almost threw $200 out the window due to misleading information. Besides, the app kept crashing, the information to get to the gate on the app was inaccurate, my gate was switched and I was only informed once in the air (luckily I had noticed the departure pannel), I was not addressed in my language beforehand and even if I tried I was immediately answered in English (which meant the crew understood but didn't want to answer accordingly), there was only one snack & beverage service on my medium haul flight and no beverage service on my short haul flight. To be fair, the planes were comfortable, the crew apart from the language issue was helpful, dynamic and engaging, the plane was clean and the directions were clear and direct. United has a lot of potential to be one of my favourite airlines, but the devil is in the details and a lot of them missed the target.
8.0 ExcellentMonsieur, Oct 2025IAD - EWR
During booking, I kept trying submitting my payment from the Mexican website and it didn't work. After I had the idea to change it to the Canadian website, it worked but I had to be charged the equivalent of 50 CAD more. I received the clear instruction that I would only be able to check-in at the airport and that it was impossible to select a seat 24 hours before departure, that I had to pay 144 CAD to do so, although not only was I able to check-in 24 hours before departure, but I could have selected my seats for free then. All in all, I almost threw $200 out the window due to misleading information. Besides, the app kept crashing, the information to get to the gate on the app was inaccurate, my gate was switched and I was only informed once in the air (luckily I had noticed the departure pannel), I was not addressed in my language beforehand and even if I tried I was immediately answered in English (which meant the crew understood but didn't want to answer accordingly), there was only one snack & beverage service on my medium haul flight and no beverage service on my short haul flight. To be fair, the planes were comfortable, the crew apart from the language issue was helpful, dynamic and engaging, the plane was clean and the directions were clear and direct. United has a lot of potential to be one of my favourite airlines, but the devil is in the details and a lot of them missed the target.
Flight was timely, relatively comfortable, with decent entertainment and food served. Only problem encountered was with the free messaging which I highly appreciate, but it did not work from iphone to non-iphones.
Better WiFi. I cannot understand that in 2025, United is so behind on a technology that is now a necessity and still painfully unreliable, slow and keeps disconnecting.
The entertainment available didn’t work for anyone on the flight. Long 6 hr flight with no entertainment option and the staff didn’t know until an hour into the flight when we made sure they knew about it. They had no way to fix it.
Crew seemed a bit cranky. No seatback screens. But boarding was efficient and on time and we arrived early.
The worst landing I have ever had on a domestic flight. Thought we would lose the landing gear on landing in Newark. Then we spent 40 minutes trying to position the plane in the right place to be able to get the jet way to the plane. The plane arrived stopped. The announcer was that we were there. Everybody got up, then we were told to sit back down because they had to have us towed to a different position. We got towed and then everyone stood up and they told us we were in the wrong position to sit back down again, and then we got towed to a different position This did not happen immediately. It was 30 minutes while we wandered around a small section of the tarmac in Newark close to the gate, but apparently not close enough. Horrifying experience The CAB should be investigating that flight
Boarding was organized. Plane seats comfortable and service was attentive. Food options were good.
This was a very average flight. The seat was out of alignment so more uncomfortable than usual. The cabin felt not well maintained. But I safely got where I needed to go.
Trip was great. A wild landing in Ottawa with the wind and rain, but the pilot did a great job. Always love flying United.👍
I will never book a flight through Cheap fare. They booked me from Portland Main . And would not give me a refund, so I bought 2 tickets one for 299. From Portland Main to ORD. Then I had to buy a ticket from Oregon PDX to ORD that was another 440. So Just so you know they even told me it was there fault but no refund. Bad bussniess. I did inform United but they said they couldn't help me due to the fact I booked through Cheap Tickets. Never again. And I'm spreding the word. I let everyone know at my 50th class reunion
We spent too much time on board waiting for takeoff.
They only offered water for Group 6. Awful announcements from the Crew. Couldn't understand a single word. Barely came by for the trash afterwards. Man, I love water for a premium flight. Wow. Water in a cup.
There was no TV's on the plane? I tried to activated the WiFi multiple times before the plane took off but it wasn't work well.
Ring in first class for an overnight flight, there was no blankets nor pillows for first class customers.
Flight was delayed. Staff at the gate effectively and proactively communicated about the delay.
I wish American Airlines would change the airline industry by loading the plane back to front instead of front to back. Planes would board so much more smoothly and quickly.
On time arrivals and departures. Gate boarding notices could be better if displayed on monitor.
American Airlines Suck. AA did not deliver us to the airport we paid for to Tulum. Instead, we were flown into Cancun and had to take a shuttle to Tulum. Instead of arriving at 4 PM, we arrived at 11:30 PM - not to mention that our initial booked flight was due into Tulum at noon. The latter flight was canceled and rebooked (to the 4 PM arrival). We lost a day of vacation. Oh, I forgot that AA provided a lunch voucher for $12. Noting, the least expensive item on the menu at the airport restaurant was green beans for $9.99. The return flight from Tulum was delayed two or three times for no reason other than that it was NOT related to the weather. We arrived late for our connecting flight from DFW to STL. Luckily, the connecting flight was delayed. We hurried through Customs and ran through the airport to make our flight to STL (or we would have missed that flight).
2/29/2025: Tulum to DFW. Delay as usual with no explanation from AA. Three friends and I had a connecting flight from DFW to STL. We would have missed the latter without the delayed connecting flight, dashing through customs, and running through the airport. Did I mention our trip to Tulum on American was rerouted to Cancun and shuttle from Cancun to Tulum, arriving at our resort destination at midnight vs the 4 PM scheduled arrival? AA provided a lunch voucher for $12.00. The least expensive menu item was $9.99 for green beans. I will avoid traveling with AA as much as possible.
The drinks selection could be improved some. I like the fact that I can pick my seat and get upgraded fairly ofter.
