Find cheap flights from Mexico to Massachusetts
Round-trip
1 adult
Economy
Sat 4/29
Sat 5/6
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Good to know
Low season | November |
|---|---|
High season | July |
Cheapest flight | $145 |
Average price round-trip | $723 |
Good deal round-trip | $245 |
Good deal one-way | $254 |
Best time to beat the crowds with an average 6% drop in price.
Most popular time to fly with an average 17% increase in price.
Flight from Cancun to Boston
(avg. price over the last 2 weeks)
or less
or less
FAQs for booking flights from Mexico to Massachusetts
Top 5 airlines serving from Mexico to Massachusetts
Scores according to KAYAK customer reviews8.3
Alaska AirlinesOverall score based on 29421 reviews
8.5Boarding
8.3Comfort
8.8Crew
7.9Entertainment
7.9Food
Airline reviews
Pros: "Seats are comfortable"
Cons: "Shouldn’t have to pay for snacks on trans US flight. And didn’t have entertainment system at dear, had to use phone, tablet"
Pros: "Seats are comfortable"
Cons: "Shouldn’t have to pay for snacks on trans US flight. And didn’t have entertainment system at dear, had to use phone, tablet"
Pros: "The new seats are great - outlets and usb ports that actually work and seats that are comfortable. While I like having the entertainment screens provided, since I had a nice device to watch films, it was very pleasant. A couple of good films were available."
Cons: "I don't understand why the people who get seats in the rear of the plane have to board last. Not only do they have the discomfort of waiting to get on the plane and sitting in the back, but there is no room for carry on luggage by the time they get on. It seems like a double whammy."
Pros: "Quick, efficient, left on time and landed early. Seamless transitions and systems."
Cons: "Food/beverages are overpriced."
Cons: "Booked an aisle seat. Received a middle seat on the day of the flight."
Cons: "I was not notified that my card was declined and this caused a ton of delays"
Pros: "Crew was friendly. Seats were comfortable. Premium class has lots of legroom."
Cons: "The 737-800 restrooms are tiny and cramped. The landing in Boston was a jolt."
Pros: "Nothing"
Cons: "What have been nice if I was told that seat availability was nonexistent. I tried checking in each day without any information such as give it up you suck and you’re going to get the worst seed no better how much you try to avoid it…"
Pros: "Comfortable seats"
Cons: "We had a delay in departure"
Cons: "The flight was oversold and my husband did not have a seat assignment. The desk agent was helpful and was able to put us together"
Pros: "We left on time and arrived early with a smooth landing"
Pros: "On time"
Cons: "Walking to the airplane, plane didn’t have a door Insuficiente sitting space, Got charge for luggage Air attendants unfriendly Carrousel info unclear Boarding info, not upfront, quality of the airline has gone down drastically"
Pros: "Would have been a great flight overall except...."
Cons: "Three flight attendants were socializing loudly to the point that it disrupted us from sleeping on an overnight flight. We had to ask THEM to keep it down. You’d think it would be the other way around on a red eye. Even after that they keep blabbering at the top of their voices! Surprised how inconsiderate they were. And yet, despite their gift of gab, they couldn’t make coherent announcements over the speaker. Food has two stars only because there was nothing to rate."
Pros: "I was so impressed with the genuine kindness and caring of the crew."
Pros: "Easy to board and plenty of crew assisting passengers"
Cons: "Seats are too narrow and crowded it gets very uncomfortable and cannot do much work on a laptop as there’s not enough arm space"
Pros: "Boarding on time"
Cons: "At the LA airport they put us in a bus in a remote area everything was to slow, take over 30 minutes to reach the terminal"
Pros: "The entertainment is great on Alaska."
Cons: "The flight got delayed a number of times, until it was 1:30 late. Then, since I have medical problems, and I was freezing (despite a sweater and a coat, I asked the flight attendant for a blanket and explained why, and she said flatly that there were no blankets on board. Just a terrible terrible red eye."
Pros: "Everything was great"
Pros: "My two-year-old and I were assigned seats in different rows. She weighs under 25 pounds I didn’t want to have to buy a ticket for her in the first place. Obviously I couldn’t have her sit in row behind me. She had to sit on my lap anyway so I paid for an extra seat I couldn’t use. Ridiculous"
Pros: "I was on a red eye, upgraded to first, but there was no service almost at all on the flight. It was freezing, yet they had NO blankets or pillows, they brought only a little hummus, never checked in again the entire flight. No breakfast, no coffee, no roll, nothing served. But, no blankets in FIrst? that in itself is a FIRST for me!"
Cons: "No service in first, no blankets, uncomfortable seats on A320. Phone dropped inside the seat, could barely retrieve it from inside the seat."
Pros: "Organized crew, on time service, great entertainment choices (and I know enough to bring my own earphones and my smartphone is ok for watching movies), great to have power outlets at the seats (but not enough room to open a laptop), clean lavatory."
Cons: "I was asked to rate food and not given a “not applicable” choice. The only food included with the ticket I purchased was a few dry cookies. It’s a 5 1/2 hour flight, I pack a lunch and drag it along with me. Airline seating is notoriously very tight with barely enough space to move the legs and feet. Alaska is no better than the others. It’s a wonder more people don’t suffer stroke from blood clots that develop in the veins of immobile leg muscles."
Pros: "When we landed"
Cons: "Delays. Pricing , pay for every amenity"
Pros: "Highly recommend premium seating on this flight, 4 extra inches of leg room make a big difference. Delicious food that was decently priced and a large assortment of beverages. Left early and landed early, which was helpful because I had a 44 minute layover between 2 flights."
Pros: "Crew was wicked nice and helpful."
Cons: "The boarding and deboarding process was a struggle. They was lots of unnecessary waiting involved."
Pros: "I liked everything,wonderful experience."
Cons: "The seats are somewhat comfortable. They don’t have TV screens at each seat, but they do provide them for $10 or you can stream free TV or movies for free thru the Gogo app. Not bad, but would have rather had a screen"
Pros: "Very good"
Pros: "Power outlets, free entertainment, staff"
Cons: "Very full flight"
Pros: "The flight departure was prompt, and it was a very smooth flight overall! We got in earlier than expected as well."
Pros: "Seats"
Cons: "Breakfast"
Pros: "The crew"
Cons: "Food to pricey"
Cons: "wished the seats leaned back a bit more, especially on a red eye"
Pros: "Left on time arrived early. No drama!"
Pros: "I missed my flight, but staff in Seattle helped me get on the next one with minimal fuss. Not sure if this is always the case, but very pleased with a situation that could have been very stressful."
Cons: "No options for vegetarians when food was handed out. I asked if they had the food for purchase and they said no on a 2+hour flight."
Pros: "From booking to the actual flight everyone made the process easy."
Cons: "3 hour delay. No internet on flight working. Little to no food available."
Pros: "smooth, quiet flight, as comfortable as a red eye can be in economy. i like that they bring you water and are accessible to give you more whenever you need it."
Cons: "The new seat backs are very uncomfortable to put your head against"
Cons: "Should announce to download Gogo entertainment app before we get on the plane!"
Pros: "Good leg room"
Cons: "No blanket, pillow, entertainment, or real food for a cross-country red eye. was my first time flying and was disappointed."
Pros: "Nice ppl and comfortable plane, great service all around"
Cons: "N/A"
Pros: "Early take-off, friendly staff"
Cons: "everything was cool"
Pros: "The whole air experience is so egregious now, I'm committed to first class and only a few airlines. Just can't do it anymore. I'm not a herd animal and I don't want to do it their way. Period. On Air Alaska it's a clean cabin, they leave on time, they maintain the planes. Amen."
Cons: "Passenger in window seat took 11/2 seats. Flight was full so there was no sense complaining Very uncomfortable on a 5 hour flight."
Pros: "Nothing. Our trip was changed without notice."
Cons: "We originally booked our flight back from Maui because it had a 13 hour layover And we were visiting our friends in Seattle for the day for their housewarming party. Well much to our surprise we get to the airport in Maui to leave and by sure luck because we had to get there early for our rentL car return , realized our flight was boarding in 30 minutes. It got bumped up by 4 hours with absolutely no notification. Also our nice long layover that we had purposely planned was now only 4 hours. So not only did we almost miss our first flight but we had to miss our friends party. We were never notified. I checked my spam mail, junk mail, and regular Mail. Alaska airlines did nothing for us as far as compensation for our aggravation. We usually love using kayak but if this is what will be happening from now on we will be taking our business elsewhere."
Pros: "Excellent flight crew"
Pros: "Timeliness of aircraft and the friendliness of staff."
Cons: "Seats too cramp and very little leg room. Could not get comfortable on plane. Seats do not recline for comfort. Minimal food service"
Pros: "The whole service was great"
Cons: "The customer service the kind people"
Pros: "No surprises except one non-flight related detail. On my way to Seattle, they lost my bag. They took down the details and told me that they would pay for any necessary items. The bag was delivered the next day. On my return flight, I stopped by the baggage desk with the receipts. I figured that they would mail me the check. Instead, they cut me a check right there and then."
Cons: "Nothing really. Usual boarding procedure, usual on plane routine, usual on time landing."
Pros: "Customer service was outstanding, plane was comfortable, on time...."
Pros: "Everything"
Cons: "Nothing"
Pros: "Friendly attendant helped me get seats with my daughter together. Everyone was very nice and polite."
Cons: "Everything was great for this trip"
Pros: "Jet blue flights seem generally good. Like the WiFi access to be Able to use flight time efficiently."
Pros: "Staff was courteous and helpful. Loved all smiling faces"
Cons: "Great people to fly with JetBlue"
Pros: "The available movies were pretty good."
Cons: "The crew member serving the food was way too slow."
Cons: "Flight was 3 1/2 hours delayed. In-flight entertainment system didn’t function. They didn’t perform a beverage/snack service. Very poor overall. Disappointing."
Cons: "Flight left 54 minutes late."
Pros: "Crew and comfortable"
Cons: "Flight was 5 hours late made us miss connecting flight and we got no hotel"
Cons: "Our flight was delayed 4 times. We then sat on the runway for an extra 45 minutes because someone’s tv did not work. We missed our set transportation which was already rescheduled 4 times and had to pay $150 Uber to get home"
Pros: "JetBlue always offers great service, entertainment and snacks."
Cons: "Nothing except the weather. A little windy and bumpy. :)"
Cons: "They had to reset entertainment sets 3 times before they started working. This happens regularly on the SFO to BOS jetblue flight."
Cons: "We had a delay of 3 hrs which kept us waiting in the middle of the night"
Pros: "There was actual room for my legs."
Cons: "There could have been more legroom so that you could actually get out without almost sitting in someone else's lap. But it was easier than my last flight (on American Airlines). Having a meal available would have been nice on a flight of almost 6 hours."
Cons: "Entertainment screen in our section of the plane were not functioning correctly. The crew made several attempts to reset the screens but it didn't work,"
Pros: "Flight arrived on time"
Pros: "Great crew and service"
Cons: "The delay was longgg but I know that couldn’t be avoided"
Pros: "Very smooth flight and all the staff were really nice."
Pros: "Seating is comfortable!staff,helpful"
Cons: "Delay...was not made up in flight..."
Cons: "They really shouldn’t take 20 minutes to advertise their credit card mid flight."
Pros: "Comfortable seats, snacks, good price, nice & helpful were all the flight attendants and persons at the counter. Flight was 20 min late arriving at Denver, but our pilot got us to Boston on time-much appreciated. Free WiFi was great.seats and the next plane (my plane)o not"
Cons: "Could have taken an earlier flight from Boston to DCA, but there was $75 change fee even though the plane had lots of seats. But I do not hold this against JetBlue."
Pros: "We upgraded to the “extra legroom” seats and they were so comfortable. The free entertainment was very nice and made the flight time pass quickly. The crew was friendly, attentive, and kind. We are looking forward to flying with them again."
Pros: "The seats were comfortable."
Cons: "Flight was very late leaving Chicago. We sat on the plane for quite a while (over 30 min) shut up tight with little air circulation AND no information about why we were not leaving the gate. Flight crew were not very friendly - almost "marched" up and down the aisle and barked at people."
Cons: "Flight delayed from Raleigh to Boston due to weather. Flight time moved up slightly and we were told by Mike at gate C-8 that we would make our connecting international flight but we didn’t. Total nightmare. Incompetence everywhere’s we looked with this airline. STAY AWAY!!!!!!!!!"
Pros: "Comp snacks and sodas, legroom, tvs, hot towelettes in coach."
Cons: "At end of flight (which touched down 1/2 hour early) we lost savings due to malfunctioning jet way. Twice this week this happened! What gives?"
Pros: "roomy seats"
Cons: "nothing in particular"
Cons: "Constant delays."
Pros: "Efficiency of boarding. Although maybe people in the back should board first."
Cons: "Delay/ nervous about missing bus home."
Cons: "Tiny TVs. Needed reading glasses to see programming."
Pros: "Ease of boarding"
Cons: "Delay in getting bag"
Pros: "Nothing"
Cons: "Security was so backed up. I was not the only one who missed a flight, there were several people in line with me That also missed fights. They seemed very understaffed. When myself and other passengers asked them for help, they either ignore us or laughed."
Pros: "Great crew and comfortable seat, generous drinks and snacks."
Cons: "Flight was delayed twice, and then boarded even later than second delayed time."
Pros: "Crew was really nice"
Cons: "Tv did not work"
Cons: "Delayed two hours"
Pros: "The fact that there was barely anyone on the flight"
Cons: "Turbulence"
Pros: "The seats were comfy and roomy. Getting snacks and a drink is nice. The staff was all very nice. It was a very reasonably priced flight and I like that a lot."
Cons: "It wasn’t bad but the movie choices weren’t great and the screen would be nicer if it were a little clearer."
Pros: "Nice flight, exited the plane quickly"
Cons: "I didn't like that because I was in Class D, I boarded the plane after many people and there was zero space for my carry on- which contains medical equipment, and I was forced to put it below. The overhead compartments are teeny tiny, and when other people shove all their bags in there, there's no room for other people's single carry ons."
Pros: "They were very efficient on getting people on the plane"
Cons: "I had gotten sick on a flight....just a little and did not receive alot of help from staff as there was no bag for me in my seat. I had to clean up the area. I also found there was not spray if needed for this sort of accident. Other issue - which is just a general is people who bring the big suitcases and people who have smaller cannot get it in overhead due to the size. Also the fees for a second bag is ridiculous and it was unfortunate that I had to pay as if I did not then I would have been over. either way....lose lose"
Pros: "Quick and efficient: boarding, service, connections = as good as it gets for the money."
Cons: "Screen didn't work well so I couldn't choose what I wanted to watch. Also, the volume kept bumping all the way up all of a sudden and hurting my ears so had to turn it off. No real food for sale."
Cons: "That there were no alternatives"
Pros: "Lost baggage but it was delivery to hotel less than 2 hrs. Not so bad"
Cons: "No in flight entertainment 1 lousy bag of pretzels"
Pros: "Always a fan of JetBlue - boarding process, flight crew, snacks, wifi, TVs. Great experience."
Pros: "My experience was definitely improved because I happened to be traveling with my elderly mother, who needed wheelchair assistance. Thanks to her, we boarded early and had aisle seats near the front."
Cons: "My tray table was broken. I'm tired of the same unimaginative snack choices."
Cons: "Both ways my flight was significantly delayed. Although Jet Blue sent me notices, none of those came before I was on my way to the airport."
Pros: "easy boarding, plenty space, kind and helpful crew"
Cons: "delayed flights both ways, very cold air conditioning (which a flight attendant did adjust after I asked), sound didn't really come through headphones - very scratchy"
Pros: "The staff was so friendly. They accommodated a bachelor party's request to collect wedding advice from fellow passengers on a napkin and recognized a few birthdays. The stewardess making the announcements was very genuine in her well wishes and being part of everyone's day."
Cons: "40 min taxi time but not much we could do about that."
Pros: "The flight was great! It was even early. The crew was awesome!!"
Cons: "Nothing to complain."
Pros: "great boarding and crew experience"
Cons: "Limited food options for this flight time"
Pros: "I communicated to your crew that since you were 2 hrs late, and I had a 2 hour connection time in BOS for my PEK flight, I might miss that flight. Your crew communicated this to your BOS office who sent 2 persons waiting for me at the gate to transfer me to the Hainan Airline terminal. I was also allowed to be the first to deplane. This level of service is superb and first rate."
Cons: "TPA departure was 2 hours late."
Pros: "Delayed"
Cons: "Crew was abrasive and put off by people asking for service. Monitors had to be rebooted 3 times. Ran out of water and snacks."
Cons: "Significant delay of departure."
Cons: "Made us check our carry ons and there was plenty of space in the cabin overhead comoartments"
Pros: "price great; direct flight;"
Cons: "cramped"
Pros: "Clean, friendly staff"
Cons: "Was sitting next to bathroom and couldn't recline seats Only one item on the menu was available for purchase for dinner."
Cons: "Flight attendant in First class was visibly frustrated and unfriendly. He was not helping with my simple request for a blanket. Also, the were no food service in first class."
Cons: "Smooth flight, great crew."
Cons: "Almost 3 hours delayed"
Cons: "Do not lie to the passengers and make a lot of people check their bags when it’s empty overhead bins."
Pros: "The crew and staff were friendly. The flight was full so they checked our bag at no additional charge."
Cons: "They had no earphones for the flight from Cancun."
Cons: "Check in was terrible- long wait just for drop off of already checked in bags"
Pros: "Seats are fine. Ordering system is up to date."
Cons: "After the first two hours of my flight (which I sleep through) I couldn’t buy a drink a soda or anything."
Pros: "individual TVs"
Cons: "it would be great if you could not use all those one-use plastic cups. waste is a real issue in the US and the solution is using re-usable items like washable cups. Unboarding was a nightmare and it started to get really hot waiting to get off."
Cons: "No in flight entertainment behind the seat"
Pros: "Good seating, great food, good service."
Cons: "Slight delay of flight"
Cons: "My kids were asleep when the flight attendant passed the snacks . I asked to get the snack for them and she told me they will have to get it in the back of plane once awake. Didn’t argue but was surprised"
Pros: "Good movies; nice crew"
Pros: "Really nice flight crew who braved the storm to get us home when everyone else was getting cancelled."
Pros: "Very friendly crew with a clean plane!"
Cons: "N/A"
Pros: "This was my daughter’s first solo travel home from college. She said the staff was helpful and kind. She loved that the flight was not over crowded. It was a smooth flight."
Cons: "Only negative thing she could say was her flight was delayed an hour. But that isn’t terrible considering all the holiday travelers."
Cons: "Wheelchair shortage on arrival, although I had one reserved. Waited for a while then walked. Not ideal. Very long wait for bus to rental car center."
Cons: "We thought we were flying AirFrance as our emails came from them and were surprised to learn after waiting in the AirFrance baggage drop queue for 30 mins that we were in the wrong place."
Pros: "Nothing."
Cons: "I missed check in (not flight) by 5 minutes. Delta did nothing. I called Aeromexico. After 30 minutes on hold they told me there was nothing they could do. Called Kayak, you guys said you couldn’t do anything. Finally I got some 3rd party phone number I was given by Kayak. I called the number and it was not in service. In all my years using this app this was the biggest disappointment ever!!!!"
Pros: "Delta employees exceedingly cordial. food poor to moderate, seating space impossibly small but pillow and blanket were provided"
Cons: "seats too close from front to back, and not adequately cushioned"
Cons: "Double booking and payment of flight. Dropped flight bookings. Not a good trip"
Pros: "No delay and friendly crew!"
Cons: "Not much leg room and the coffee was horrific."
Cons: "The schedule was not good and I was needed to take later flight than I ordered."
Pros: "Quick boarding"
Cons: "N/a"
Cons: "Dripped on!!!!!!"
Pros: "Flight itself uneventful"
Cons: "Lateness"
Pros: "The ticket agents and other airport personnel were tremendously understanding and helpful! As a matter of fact, a few said this happens more often than it should, which is sad and shocking! Had it not been for their help this would have been much worse!!!"
Cons: "Our original flight included a connection that overlapped and needed to be changed. I brought this to the attention of Kayak/Aeromexico and the flight appeared to changed for our entire party of six. When we arrived to depart from Akron-Canton there were MAJOR issues with Delta acknowledging the change on their end. We waited at check-in for an hour and half before this was resolved. This also happened when we left Cancun and almost missed our flight. Our daughter also had to put on stand-by in Atlanta due to this fiasco. We spent another two hours working with Delta customer service trying to get her a seat on our flight back to Akron-Canton. Had we not been to Cancun airport extra early AND had our flight delayed in Atlanta we would have missed both flights. This was without a doubt the worse experience we have ever had!! It should have been caught and resolved before I ever had to get involved. I am very disappointed and unhappy with the service offered for the tickets we purchased. This was extremely stressful for my wife and kids and tarnished our vacation. This was totally and completely avoidable!!! You can and should do better to service your customers!!"
Cons: "Everything was great"
Pros: "Everything went fast & smooth"
Cons: "No leg room"
Pros: "Delta personel were wonderful and helpful both flights"
Cons: "Flights were continually changed both on route to Cancun and on the way back"
Cons: "Did not like being assigned a seat next to the bathroom and having an aisle full of people waiting to get in."
Pros: "the trip going to cancun was an absolute nitemare.... the phone situation was less than acceptable... call back times horrific incorrect postings of new schedules.... late postings of new schedules...."
Cons: "the trip going to cancun was an absolute nitemare.... the phone situation was less than acceptable... call back times horrific incorrect postings of new schedules.... late postings of new schedules...."
Pros: "It left and arrived on time"
Cons: "They didn’t have wine in such a long flight"
Pros: "Crew was nice"
Cons: "Plane smelled strongly of urine whenxwe boarded and for the next 6.5 hours."
Pros: "Happy to get an earlier flight - and was put in ComfortPlus"
Cons: "Small plane, no entertainment (movies, music)"
Pros: "I loved that I was able to get home! The crew was nice."
Cons: "It was very very warm in the plane. The entertainment unit was lacking."
Pros: "Flight was fine."
Cons: "My one complaint is the bathroom layout of the A320. Two tiny closet bathrooms in the back for all of coach and a much larger one much larger one first class (which is like 5 rows with a mesh curtain for separation). The coach bathrooms are so small a normal person can barely get in and turn around to close the door. I question whether a larger person would be able to actually use them. I also saw the flight attendant actively turn away coach passengers trying to use the first class bathroom when it was open (not standing in the aisle or anything annoying like that). That's ridiculous to have 2 tiny bathrooms for all of coach and also to make people walk all the way to the back of the plane when you are seated much closer to the first class bathroom."
Pros: "One crew member, young dark haired woman, was particularly accommodating. Male attendant was firm and funny."
Cons: "Typical cramped plane, too many planes going out of same gate are simultaneously"
Pros: "Not a good experience. Crew was unhappy, disengaged, seemed too busy and buried."
Cons: "NEverything seemed hurried and frenzied. Airplane was dirty when we boarded."
Pros: "Delta’s crew were professional"
Cons: "Uncomfortable seats, reclining only about an inch is not enough for a 5+ hr trip"
Pros: "Friendly crew with modern plane"
Cons: "Why am I paying for first class for just snacks I can buy in an airport shop?"
Pros: "Food available was good."
Cons: "Very tight space- could not reach floor when person in front of me moved seat into recline position. Could not get out of seat to go to bathroom when my seat mates were sleeping. Tough to load- tight spaces."
Pros: "Loved the customer service & movie options"
Cons: "The flight only had snacks for free; wish sandwiches would be given for lunch"
Cons: "The fact that booking with kayak wouldn't let me pick my seats and traveling with 2 kids under 4 it made it very stressful trying to figure out how we could sit together or even the same end of the plane."
Pros: "Crew was great. Food was acceptable. Really comfortable flight."
Cons: "Entertainment could have been better. Tvs per seat to wAtch movies what we want"
Cons: "No Wifi available!"
Cons: "The food options for dietary restrictions"
Pros: "Crew"
Cons: "It was delayed and it did not have any entertainment, seats were uncomfortable"
Pros: "Timing of the flights was great!"
Cons: "Entertainment!! No individual TV, no Wifi, no outlet to charge our phones. The common TV (for every 4 rows) played something for 4hrs. And then nothing for the 4 hours left! Was bored to death!"
Cons: "Old plane. No USB port. One movie for all passengers then went to tv episodes of Friends"
Cons: "No vegetarian food options, couldn’t bring water on to the place but were not given water bottles for a 5-6 hour flight, plane was hot. Sat on the tarmac in Boston for almost two hours once we landed."
Cons: "Superb flight staff."
Pros: "Everything"
Cons: "Nothing"
Pros: "fantastic crew, spacious seats and super comfortable."
Pros: "Nice entertainment equipment and selection."
Pros: "Flight was long, but food came early and often."
Cons: "I would like a little more leg room."
Pros: "Not a crowded flight so we were able to space out"
Cons: "Food was horrible. I found hair in my pasta"
Pros: "Nice selection of movies."
Cons: "Everything else was wrong with this flight. It was delayed for almost three hours with no explanation even though passengers were asking about the reasons. All our questions were simply ignored. They gave us coupons for food for ten dollars. Nothing can be bought with that money. And they didn’t have coupons for everyone so had to wait a lot until they brought all the coupons. Boarding was a nightmare. Crew couldn’t care less. A woman refused to seat far from her “kids” (about 9 and 14) and flight attendants didn’t do anything ti stop the woman from blocking the aisle. We were already almost three hours late. Overall the worst experience."
Pros: "COPA offers excellent service! Their newer aircrafts have individualized monitors on each head rest for added control of what one wishes to view. Clean and spacious aircraft. Nice crew and bountiful beverage/ meal service. Fair luggage allowance and flight options will keep us coming! Keep it up!"
Cons: "Panamanian TSA has a second checkpoint at each gate. This means you get the general check we are all used to, but at the gate there's a second patdown and x-ray where liquids purchased inside the terminal are discarded or you have to exit the gate area to drink it! People had to give up their sealed, duty free bags and we had to give up our cans of soda we had just purchased. Fuller disclosure- in Spanish and English- should be given to patrons at stores and BEFORE entering the gate to avoid displeasure. We know drug traffickers are slick, but innocent people don't appreciate the inconvenience. My son's blunt tip, plastic, safety scissors were also taken at this airport because of the thin "blade" affixed to the plastic, but it left the USA in his school pencil case without any issues on our way there."
Pros: "-Nice little breakfast meal after takeoff -More legroom than most coach seats -Efficient crew"
Cons: "De-planing could use some improvement. People who do pre- boarding due to disability or who have small children slow down the process of others trying to get off the plane."
Pros: "Excellent service, nice crew, and so confortable the plane"
Pros: "Crew was friendly and attentive."
Cons: "We had the last seats in the plane, were served the last, and no offer was made to move us to open seats further up. Multiple people stood in the aisle to use the restrooms (6-7) which meant they were in our faces (I thought the US limited how many people can stand in line on a plane post 9/11); people also got up and did not pay attention to seat belt signs throughout the flight and the crew did nothing. The film was the same one shown Southbound, not as listed in magazine. We were late taking off and late landing (the latter beyond the captain's control, don't know about why we were late to take off)."
Pros: "Free alcohol (not just beer and wine) and decent dinner on the flight from BOS to PTY. Flights were on time and my two pieces of checked luggage made it through no problem. Crew seemed friendly."
Cons: "Airplane interior was spotlessly clean, but is a bit of a throwback (cloth seats that seemed kind of small). Don't expect entertainment screens or charging ports, although my connecting flight did have these. Depends on which plane you get, I suppose. I couldn't hear anything the pilot was saying over the loudspeaker. Hopefully they can upgrade their fleet. BTW if you have a choice of doing a really long layover at the Panama airport, don't. Crappy amenities with nothing but overpriced American fast food."
Pros: "Easy connection, easy inspection and punctuality."
Cons: "FOOD!!! Options very limited and preparation very poor."
Cons: "I was quite disappointed once again that I was never informed that in order to have a vegetarian meal it had to be ordered ahead of time and the only meal options both were meat. So I was served a single roll and a salad aka (one slice of cucumber and about 3 fork fulls of lettuce) but hey that's better than getting nothing on the 1st dlight. Also I was given an exit seat and was literally the first person in line that morning to check in but when I boarded I was told I had to move my seat because I didn't speak spanish... So why assign me the seat in the first place. Also flight was delayed about an hour and a half NOT due to weather conditions."
Cons: "Need to eat better TV set"
Pros: "Good service, friendly staff. They gave us a voucher for $10 for food because the plane was late."
Cons: "The plane was two and a half hours late but we did not find out until 1 hour before takeoff."
Pros: "People are very friendly"
Cons: "The food is not very good at all, especially for breakfast and snacks. Also, the seats and entertainment are on the older side, therefore not very comfortable (but not uncomfortable) and not easy to watch/enjoy."
Pros: "Service, leg room"
Cons: "Wish there were personal TVs"
Pros: "Crew was pleasant"
Cons: "Online check in didn't work for selecting seats Was not allowed to carry any water on (even though I had food poisoning) No seat tv screens for entertainment Flight was late by an hour- no mention of this through announcements 6 hour flight- only 1 time did we get service Missing panel in plane and so we saw the insulation and wiring on the wall next to our seats"
Pros: "The flights were on time the very old plane"
Cons: "the food was horrible, they could not control the cabin temperature"
Pros: "The entertainment system was the best I’ve seen, with the largest screen and with USB ports and the media content was the latest."
Cons: "The boarding process was very disorganized without clear signage."
Pros: "Service of blankets."
Cons: "Not friendly and organized before the flight."
Pros: "speed of baggage return"
Cons: "cramped seating"
Pros: "Another great flight attendent"
Cons: "Older plan with less movie options"
Pros: "Staff was nice and friendly and encourage you to take the alcoholic drinks! Meals were ok, but they confused shellfish allergy with gluten allergy. They allowed me to switch meals though."
Cons: "Seating is tight in the main cabin, location of headphone jack (side of hips), quality of headphones given to you (mine broke in the port), no individual tvs in the head rest, no WIFI (just terrible) and the worst was the second security check at the gate in Panama (my friends had to down their water or get rid of it before the flight)."
Cons: "Baggage claim.. Slowest I've seen in years.. Horribly slow add an extra hour to your trip. I usually don't write about this but it had to be said. Very inefficient not sure what happened."
Pros: "Staff was great and very respectful."
Cons: "The unexpected layover was unfortunate, the delay then after that due to equipment malfunction was then more annoying because I was just eager to get home."
Pros: "Nothing since my negative stressed the whole trip."
Cons: "We have long names, 4. It was correct in the booking with Layak but copa charged us $120 US / 2,090 MXP For correcting. Saying that Kayak didn't transmit everything. It was pay or be denied boarding."
Pros: "Well organized/great crew"
Cons: "Nothing I didn't dislike. Will fly Copa again"
Pros: "Crew was pleasant."
Cons: "Flight was delayed several hours missed connecting flight and was re rerouted to Rio and spent the entire day at the airport wating for connecting flight that didn't take off until 5pm. Neuza M Noone"
Cons: "I did not care for the fact that they set up a checkpoint after I made my connecting flight then made me recheck through security at which point they tried to confiscate our very expensive duty free purchase that was in a sealed duty free bag! Only when I demanded a manager did they stop trying to confiscate it. At which point they made me check my carry on luggage! I find this very suspicious since I also discovered that someone tried to access the inside of my luggage at Panama City on the initial flight! Your crew on the ground and in the terminals in Panama City are running scams! Beware! Very disturbed by this and plan on sharing this on social media as a beware to copa travelers going through or to Panama City! Literally set up check point at ramp to plan confiscating stuff bough in the terminal after already going through security!"
Pros: "great service"
Pros: "Left on time"
Cons: "Food was awful, offered "rice or pasta" chose rice without knowing it had red meat and the other had chicken. Meat was hard and horrible to chew, asked for a different tray for my husband and I and we were told "only if there are some left". About 50 min later, the attendant showed up with two trays when they were starting to pick up old trays. Entertainment was ok.. Played lion on small overhead screens After over 1h at passport control, our luggage wasn't there, they sent a few suitcases and told us that was it but then They made us wait like 15 more min for our suitcases... Bad experience"
Pros: "Everyone was awesome great service"
Pros: "on time..."
Pros: "The crew is very nice. The flights were on time. Direct flights from Panama to Brasilia- Brazil. There was enough room for carry ons. Free alcooholic drinks."
Cons: "The airport crew spoke Spanish to me, even after seeing my Brazilian passport. I understand Spanish, but their gate and check-in crew should be trained to speak English to avoid confusion with non Spanish speaking passengers. The seats are hard and I never got a pillow. One movie option and long time with nothing playing on tv."
Pros: "The boarding process was efficient. The food was warm."
Cons: "-I didn't received a web check access email. -my bag is currently missing, I was frustrated because I wait a long time (over 1 hour) to get a claim form completed."
Pros: "very comfortable flight."
Cons: ". security at airport and took away water at the gate"
Cons: "See comments under flight from Santiago to Panama City."
Cons: "No individual media screens for 5+ hour flight. Had individual screens on the flight down. Also, had to go through security again at the gate in Panama city which meant getting rid of water purchased within the terminal and there was no where within the security parameter to buy water."
Pros: "Nothing at all"
Cons: "Read comments from first flights it will tell all .... I had a 5 hour delay"
Pros: "The flight was delayed 3 hours without an explanation"
Cons: "Alguna de las atenciones del personal abordo. Los asientos podrían ser algo mas cómodos."
Pros: "Customer service didn't help me change my flight!"
Cons: "Customer service didn't help me change my flight!"
Pros: "Expectations were met and seats were very comfortable"
Cons: "The food quality could be a bit better"
Pros: "OnLine Check-in worked intuitive and the Avianca-crew are in general good people"
Cons: "There were no movies avaible on the entertainment system. Only television-alike stuff. Was okay, but could be better"
Cons: "Food was served only once and when asked for anything to purchase or just to get something to eat- nothing was available for purchase but there were some chips that were never given to customers... very uncomfortable plain- no space to move, the handle of sit was broken and passenger ahead of us could not adjust her sit in the emergency row as it was going down and never upraight.. she had to take off and land in not very safe position!"
Pros: "I loved that the crew was helpful especially when i experienced a medical issue. The crew and med staff helped me stay calm as they assisted me. I also love the food and drink options in economy."
Cons: "It would be nice to have the option to check carry-on as the overhead bins filled up very quickly."
Pros: "Crew was great and ride quick"
Cons: "Airport in Lima is a mess. Very confusing and easy to misunderstand. Even for native Spanish speakers was difficult."
Pros: "Positive Customer Experience. Great Airline with excellent Service!"
Cons: "N/A"
Pros: "The crew was just ok."
Cons: "Everything, from the entertainment, the food etc."
Cons: "A pillow!!!"
Pros: "The movie selection for children and adults was fine. The peach juice was good too."
Cons: "The food was absolutely the most disgusting plane food I’ve had. I mean, airplane meals aren’t ever really that great but this was particularly foul. Also they should really stock the seat pockets with the nausea bags especially with all the turbulence over the Andes."
Cons: "Avianca food in national flights is non existing. Not even for purchase. Other than that flight was pretty good indeed."
Pros: "Airline staff and comfort"
Cons: "They send me a delay notification but the flight was on time... so I was the last one to get into the plane..."
Cons: "This is a really great flight, an airplane with a little more leg room would have been nice, but overall was excellent!"
Pros: "The in flight entertainment was good. Seats were better than usual."
Pros: "Friendly crew"
Cons: "Sad food"
Cons: "Flight cancelled"
Pros: "Friendly crew"
Cons: "More water offered during trip"
Cons: "Food and seats"
Cons: "There was no entertainment option. There were no screens or charging stations on the seats and my earphone plug did not work to watch the movie playing on the common screen, which was very small and hard to view."
Pros: "Direct flight"
Cons: "Very poor baggage drop, sandwiches were poor"
Pros: "The crew,workers seemed to try to get people accommodated The straight flight to my destination"
Cons: "My seat was broken, which wasn’t my seat but moved there because I was accommodating to other people with companions that decided to seat where ever they liked but their own seats. The flight attendant asked me to move so I did. I didn’t like that we boarded late with no explanation as to why When they started boarding us , it was chaotic"
Pros: "The food"
Cons: "El Salvador airport!!!!"
Pros: "Excelente"
Cons: "Avianca moved our flight from a mid-morning flight to 2:30 am, then 1:45 am, then the night before at 10:30 pm. We canceled the flight after the first change 4 months ago and still haven’t received our refund. Multiple calls and still getting nowhere."
Pros: "The crew"
Cons: "The delay at departure"
Pros: "I received an upgrade to business, nice detail from AVIANCA"
Cons: "Flight delay nothing to sorry about, only 20 minutes"
Pros: "Arrived earlier than scheduled to Guatemala. Crew was friendly"
Cons: "Food had a weird flavor, couldn’t eat it at all. Dessert was good"
Pros: "Non stop fly from el salvador to boston"
Cons: "Friendly staff, 4h50m fly from El Salvador to Boston, fly on time, planes clean and plenty room, Kudos Avianca. Excellent food and service. I will definitely recommend Avianca."
Pros: "Flight conexión departed on time"
Cons: "Did not have any help for conecting flight despite late departure from Lima"
Cons: "Due to endless delays, poor and irresponsible customer service and communications to us and straight up lying by the crew, we missed our flight and had to fight to get back on one the same day."
Pros: "Smooth fly"
Cons: "Information screens with the wrong gate. Flight was late 40 minutes but nobody explain why and how long. Need more communication."
Cons: "Plane had to wait for more than an hour after landing in a taxiway before reaching a parking area."
Pros: "Food service"
Cons: "Departure from Bogota with 2 hours delay"
Cons: "People were NOT following instructions at boarding time... even though they were giving us instructions about who was boarding... I mentioned it to the agent when I boarded and he replied “No, that’s not true” when I was seeing who was boarding and when... if families with children were called... even single travelers were boarding the general boarding line... nobody really cared"
Cons: "Everything ok"
Pros: "friendly crew"
Cons: "long layover"
Pros: "I liked everything about the flight but the rudeness of the first class flight attendant"
Cons: "I was traveling in coach with my 3 yo daughter. She had to go to the bathroom and I didn't want an accident to happen. The bathroom in coach had a long line of people waiting and the bathroom in first was empty. I thought it was ok to bring my little one to the empty bathroom so I went. The flight attendant pretty much humiliated me for asking. She could have just asked the flight attendants on coach to help me get my daughter to skip the line in coach if it's such a big sin to use the empty bathrooms in first class when you have a little person with you."
Pros: "Avianca need to training more the flight crew, was so bad experience this flight. The crew most the time stay on back, talk. Laugh... Was no good"
Pros: "Fácil check in, diligente recibo de maleta, vuelo puntual, muy buen servicio en el avión y oferta de entretenimiento"
Cons: "It took us more than an hour to get the bags. Horrible service."
Pros: "I liked how everyone took pride in their work / job while considering the costumer as well."
Cons: "Didn’t like how quickly the seats popped back to recline. I saw one passenger get her knees bashed and I had a drink spill on me and it wasn’t anyone’s particular fault. Just bad seat design."
Cons: "we were delayed but it took a long time for information and monitor kept saying on time"
Cons: "Thanks to all of the delays, I'm still waiting for this flight."
Pros: "Poor customer service attitude there is nothing to like about the terrible experience"
Cons: "Poor customer service attitude. Lack of interest in the passengers."
Cons: "We were denied boarding because the flight was overbooked, and rerouted on a red eye with our two children, ages three and five months. Terrible travel experience, not repeating any aspect of it."
Cons: "The direct flight to Miami was postpone at 1:00 in the morning. They sent me to Panama and then to Miami in the last back seat of the 2 flights. My suitcase is still in Panama. Not delivered in Miami. The flight Panama-Miami was really dirty. What a disaster!"
Pros: "The plane has updated with modern technology allowing for everyone to have entertainment"
Cons: "I didn't like the fact that it was confusing for international connections. There should be more signs or guidents to allow better connections"
Pros: "The customer service was great..."
Pros: "New 787 business cabin is great. Seats are comfortable, prices are amazing for what it is"
Cons: "Ground staff is awful"
Pros: "Organization"
Cons: "Rainy, turbulence, previous flight was late No coffee"
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