I flew Tourist priority, it was great. The Indian vegetarian food was delicious.
I know it’s covid time, but a small dry snack and a bottle of water would have been nice: ons doesn’t always have rime to buy food while transiting!.
Way too small space for legs, especially when travelling with a dog
Pros: "Thank you. It was very good and comfortable trip with a nice team."
Cons: "Food was not fully prepared. potatoes were hard."
Pros: "Respect and politeness of the staff"
Cons: "Wi-Fi is not available on all flights also is easy to download the fllynet"
Pros: "Everything was amazing. I didn’t like the part where my luggage was lost and I still have no idea when or if it will ever be found."
Cons: "Having my luggage arrive at my destination with me."
Cons: "Cramped, old plane with no entertainment system."
Pros: "1.5 hour flight, on time and all that one should expect from a good airline."
Pros: "Service in cabin"
Pros: "It’s always a pleasure, easy and organized to fly with you. I have been using Lufthansa for the last 3 years, every time I must fly because of the quality of service and of its crew."
Pros: "The flight was nice and the people were friendly and good"
Cons: "My stroller’s leg got broken and I did report"
Pros: "Everything went well. No delays, lines or uncertainty. Great job!"
Cons: "First flight was delayed too much for me to make a connecting flight to Frankfurt. Had to ask twice to be rebooked. Had to connect through Chicago O'Hare and walk for miles there. Arrived in Germany 3 hours behind schedule."
Cons: "Poor food. Disorganized food delivery. Very poor service at the gate- family separated, no seats together, even it was booked as family flight. Will not fly lufthansa again."
Pros: "Crew was very nice and professional. We arrived early"
Cons: "Food was disappointing as was the wine. I am not a large person but I found the business class “bed” pretty narrow and uncomfortable."
Cons: "boarding was late and slow, arrival at Frankfurt late"
Pros: "I liked the interior of the cabin and the crew was professional. Crew on this flight was Ok."
Cons: "Food was not good, but I really do not care too much about that... If you judge an airline based on the then fly someone else..."
Pros: "I always had a great experience with Lufthansa."
Cons: "Seat in front was broken (did not hold in place reclining) and my seat was broken too. I was able to change seat but 2 seats broken in consecutive rows is not good as it makes you think what else may be broken and what kind of accidents could occur if seats are not even checked by crew."
Pros: "Crew was nice."
Cons: "This was an emergency trip to see my mother who was in the hospital. The flight was delayed so I had no option but to board the next day since I wouldn't be able to make it to the connecting flight in Frankfurt. They couldn't give me another connecting flight since it was all full. Because I booked my ticket only hours before my flight, they said it might not be possible to fulfil my meal request since there's a 24 hours cut off. However, now I had to cone back to the airport and take the next days flight which gave the airline more than 24 hours from my original meal request. I still did not get the meal I requested, the crew didn't know about it and didn't have any to spare. This was my first time flying Lufthansa, I probably won't try it again."
Pros: "everything was great. Service and pilots are at the top level of the proffessionalism."
Pros: "Efficient checkin"
Pros: "Excellent staff and organized service. Entertainment syst m standard but worked well without problems."
Cons: "Food was just OK"
Pros: "Crew was great. The frequent offer of water on a long flight was appreciated. The flight was on one, smooth and pleasant."
Cons: "Meat in the casserole ( goulash?) was not chewable. Other meals were fine."
Cons: "* The gate was with bus, and not a direct terminal connection * There were no drawing sets for kids * The food was either overheated or somehow impacted - didn't look proper"
Pros: "Flight itself was fine. Some turbulence but that could not be helped"
Cons: "My 6am flight was cancelled while we were waiting in line. No one explained anything. Just went up to desk and I was put on a flight an hour later. But then my bag did not make it I was there in plenty of time to check in. Easy explanation would have helped"
Pros: "Nice plane, airy. Lufthansa crew are always nice."
Cons: "Chaotic check-in. I'd checked in and selected seats in advance. But flight was overbooked and I got a standby ticket with no seat while my 4 family members, including 3 on the same reservation, were seated. I had to stand in line as a standby, and then was assigned a seat that didn't recline at all -- not the best for an overnight flight, and having planned, checked in and gotten a seat, IOW done what I was supposed to, it wasn't a nice way to be treated."
Pros: "The trip was fast"
Pros: "Safely got to Munich at last"
Cons: "Flight was 1.5 hours delayed overall. Gate was changed, arplane had to be replaced. Replacement was so far away that bus transportation to the plane was necessary. Crew wasn't too attentive."
Pros: "i received an unexpected upgrade which worked out very well."
Pros: "We were impressed with every aspect of the flight. Will most defiditey use this airline again."
Pros: "Nice staff...."
Cons: "All good"
Cons: "The monitor at my seat wouldn't load and when rebooted displayed only 9 movie choices and very limited audio book selections."
Cons: "'Sorry we have chicken no more, so here get this ravioli' in other words no choice for me. No flight information."
Pros: "On time"
Cons: "They ran out of food choices, so I had to go with mushroom pasta."
Pros: "The flight was on time, the staff was attentive"
Cons: "1) I was assigned a different seat than I selected when booking. 2) Cake was served as the only food option - poor nutritional value."
Pros: "The crew was great. The seats were ok."
Cons: "Check in was very, very slow, for some reason."
Cons: "The same as above"
Pros: "Flight was on time and uneventful. Plane was a bit cool and most passengers were required to put their jackets back on. No complaints otherwise."
Cons: "Newark is not my preferred airport. We had to leave secure area between flights. Upon reentry, security stations were undermanned and wait times were long."
Pros: "I loved everything."
Pros: "Excellent plane overall. Was late on one connection but so were a lot of other airlines due to high winds."
Pros: "I was very pleased by this flight, all good or excellent."
Cons: "I have nothing negative to say."
Pros: "Very organized,professional ,nice.."
Cons: "Was delay a little bit,but this is not problem"
Pros: "aircraft is ok departure time"
Cons: "support call line entertainment food all sub standard in economy plus... will not use again."
Pros: "Every thing"
Pros: "Boarding was poor. Stood on bus for almost 30 minutes followed by long bus ride to plane. No apology. Crew service average at best."
Pros: "All Crew from check in to departing plane was wonderful! Best customer service of all the airlines I’ve flown with."
Cons: "The entertainment wasn’t working initially."
Cons: "This flight was cancelled"
Cons: "The flight was cancelled."
Pros: "Check-in staff was great at LHR - they were able to configure our seating so that the seat was empty between us."
Pros: "Polite and helpful crew members."
Pros: "Crew was great!"
Cons: "Boarding was not as efficient as it board by Group and I no indication on the boarding pass a group number.For Premium Economy, I would expect more space."
Pros: "Premium Economy seating is very comfortable and the cabin service was excellent."
Cons: "Despite the long layover, they managed to misplace one or bags at Heathrow."
Pros: "I liked that it was a short flight."
Cons: "I didn’t dislike anything about the flight."
Pros: "The crew on this flight were awesome!! They were friendly, warm, and very accommodating throughout the flight. Legroom was decent and overall flight was comfortable."
Cons: "There could have been more options with the food. Because we are vegetarians we were stuck with pasta and pizza-related food for the 11 hour flight. Quality of food was good however."
Pros: "I liked the crew."
Cons: "The food was terrible. Indian curry/ pasta and pizza. It was so cold in the plane that everybody had to wear something on their heads. The AC was blowing on my head for 11 hours. I have headaches, my sinuses heart and the food made me nauseous. It was impossible to sleep because of the low temperature."
Pros: "Sort of on time"
Cons: "Buy on board menu poor Both sandwiches contained cheese Of the meat dishes all except one containing pork No indication of halal dishes Also several nut dishes The of the four confectionary offerings, three contained chocolate"
Pros: "The service was the best you could ask for"
Cons: "NO WIFI!!!"
Pros: "Good, thanks"
Cons: "not many options in food n juice, I asked for cookies ( basic thing ) , was not available even. No option for Bollywood movies in entertainment as lots of Indian fly in this Delhi - London - San Jose"
Pros: "Longer flights make for more friendly and relaxed crew members!"
Cons: "Boarding was a bit chaotic. It was business and the other high status groups, then everyone else. No boarding groups. For charging almost twice as much for a premium economy ticket, it would be great if we could board before economy at least."
Pros: "The flight we ended up taking was just fine. The crew was very nice, most of the food was good, and the seats were comfortable even in stowage."
Cons: "Our flight was about 10 hours so we got 2 meals, 1 hot 1 cold. The hot meal had a vegetarian option and that was acceptable. The cold meal was a chicken salad sandwich with no other choices. As a vegetarian we tried to take off the chicken salad part and just eat the rest but that didn't leave much. Vegetarian options for all meals would have been nice."
Pros: "Excellent service and great food. Not too lavish but classy and efficient."
Cons: "No wireless. Seats could be wider."
Pros: "Flight good."
Cons: "Your website didn’t tell us bags not included. Cost me an extra£200 at airport. More than poor. Who do I complain to?"
Pros: "Friendly attendants."
Pros: "The flight crew including the flight attendants."
Cons: "Although the seats had some leg room more than many airlines, the leg room is tight for a ten hour flight. Again I paid money thinking I was purchasing more leg room. I’m not sure what the charge was for???"
Pros: "Everything. Professional staff."
Pros: "Crew were busy to make us more comfortable during the long trip, always smile. Food is better than I thought."
Cons: "Late departure."
Pros: "The staff were pleasant and did a great job serving passengers in a timely manner."
Cons: "- my headphone jack was broken so I had to ask to move 3 times, and then finally walked up to the back of the plane to ask to be seated somewhere else - This particular flight had an unusually high number of babies. I was seated next to a couple with twin babies and of course they cried every so often. Only a few rows away there were another two babies. - food selection was super heavy on sugar or carbs. Entre choices were pasta with tomato sauce or chicken with cheese ravioli. Almost no one chose the pasta. Please introduce healthier options with actual protein for meat eaters and vegetarians."
Pros: "Easy no hassle trip home"
Cons: "BA will receive a specific letter regarding our out bound experience from San Jose CA, and I would hope to get to speak to a BA representative about our experience as well."
Pros: "The empty seat next to us. Entertainment was good. The chocolate-orange pudding was terrific with coffee!"
Cons: "The uncontrolled screaming of a certain child on the flight. Unable to nap at all! Bad for an 11 hour flight."
Pros: "Great flight, nice and short. Great crew, very helpful"
Cons: "No entertainment on the flight and the seats were much smaller that I expected."
Pros: "The food and the on screen entertainment was great"
Cons: "Leg room is an issue for me"
Pros: "My gluten free meal was delivered and acceptable, the seats were comfortable and the crew was exceptionally helpful and friendly."
Cons: "After first class boarded, the remainder of the passengers lined up all at once. As it was a large plane, there were two entrances and it was hard for them to keep up and direct us to the proper door. It was a minot issue."
Cons: "The airplane was really old. The screens wouldn't start for a really long time. Very, very few options for movies and the screen and sound had terrible quality. Food was not really good."
Cons: "Noarding was fast. Food same as a previous flight. Still stuck in the airplane 30 min afyer touch down with no air condition."
Pros: "Plane ldeparted and landed on time. Plane was nicer than expected but not the same quality as Airbus 320"
Cons: "Immigration was severely understaffed for number of people waiting Took an hour to process 50 people. Crew member unhappy by seat swap as had special meal request. Had moved only one seat to the left to help other passenger out."
Pros: "Entertainment System was pretty good. Food served was nice and overall I was pretty impressed with the crew.. Normally most of the European and American airlines crew has a lot of attitude and are not the friendliest of lot but this set of crew was pretty good. Seats were also not too cramped like AA or UA flights."
Pros: "Offfered to boarded early as I was traveling with my Son"
Pros: "the plane was clean"
Cons: "3 hour delay, no communication with customers regarding delay or connection. Once we finally arrived st Heathrow for the 2nd leg of our journey, we were put on a later connection, no apologies whatsoever from any of the employees. Overall we spent over 4 hours in the air. We were never served even a glass of water or a bag of pretzels. The seats were very tight with very little leg room, and I am only a 5'6" female."
Pros: "The ease of San Jose airport. The nice, new, clean airplane."
Cons: "Food could be better. Also they ran out of most of the choices. We were in business class and for the price you should be able to get your choice. I do see British Airways does offer a pre-flight meal selection and I would use this next time."
Pros: "Efficient and polite crew and excellent entertainmemt!"
Pros: "Nice new airplane (787). On time. Good food. Plenty of fluids served."
Cons: "English airline food. Flight attendant's after shave too strong, started me sneezing every time he walked by."
Cons: "I was a sardine in a tiny tin for 10 hours."
Pros: "Fantastic service and easy process from start to finish."
Pros: "Just generally BA. Used to be the prime airline to travel with"
Cons: "No entertainment on the flight. No complimentary food or drink for 4 hrs flight and charging the customers a lot of money. not really worth the money."
Cons: "The diabetic meals lacked variety and there was no choice. I was given a chicken dish with potatoes and mushrooms for the first meal and then given another chicken dish with rice for the second . Unlike other passengers I was not offered a choice. Both meal had a high carbohydrate load as they came with a separate bread bun . The first meal had peaches for dessert but my second meal offering had no substitute for the cake given to other passengers. The snack box contained sweet and salty popcorn,salted crisps and malteasers which are to be avoided by diabetics . Overall my dietary needs were poorly serviced by BA on this flight."
Pros: "Food good and very attentive and friendly Cabin crew Amanda made the flight a pleasure."
Pros: "excellent we got upgraded to premium economy so all was good"
Pros: "I had no trouble keeping myself entertained on the 10-hour flight from London to California. There were tons of movies to choose from, and that's not even counting all the television shows that were available. It's good that there are so many options b/c there is no wifi available for purchase."
Cons: "Not really related to the flight itself, but this was my first time flying British Airways, and they have a policy where you can't pick your seat until 24-hour in advance unless you pay an extra fee to choose early. I thought this was similar to Southwest's early bird check-in where no one really opts to pay for such a feature, but apparently with British Airways, everyone pays to pick a seat early. I checked in to my flight literally one minute after the site opened up and there were only middle seats left. So, if you've never flown BA before and you have a long flight, you might want to pay the extra fee to choose your seat early."
Cons: "The TV interface was not great and a little slow"