10 hr flights with No Wifi, entertainment system is bad and the not only do you pay for everything you get on the plane including water, soda they won't even allow to order it until after people who have pre-paid for meals have been served. Nowhere does it mention that when your booking the flight. Flight attendants barely speak English. It was a nightmare. Never again
The plane was amazing. New Dreamliner - comfortable and great entertainment.
The crew was borderline rude. It seemed like they all hated their job. They did the bare minimum and with a negative attitude. We had great service on the outgoing flight but on the return not at all (outgoing flight was Norwegian crew, return was British crew - just FYI). One example - I ordered some crisps from the handy touch-screen snack bar and no one came. After about 20 minutes I went back to check and the crew were all sitting in the back on their tablets with the screen above them flashing "New Snack Bar Order".
My checked bag was not at the airport when I arrived. It took 4 days to locate my bag and another 3 days to receive it. I was one week without some essentials. The only reason I checked this bag, my carry-on, was at the request of Norweign itself due to compartment storage. I will try to avoid flying Norweign again!
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