pleasant crew who were kind and attentive. the bathrooms were clean.
horrible food. they didn't even give dietary preferences. the seats were narrow with no leg space. unable to change seat selection. the aisles were too small that it was almost difficult to walk down.
Smart screen is good
The seats are good
Checking in is not bad at all
I was able to take to suitcase coming back to London
Every time I fly with them I'm on time
Very little food for a long flight like London to lax
Buying for is expensive, best to take food on the plane
More up to date movies
Could not fault my flight to Los Angeles, staff were excellent nothng too much trouble. Just as much room as Virgin etc. It was half the price of other airlines so did not mind paying for a pre order meal and snack.
Return flight was not as good, staff were a bit abrupt especially one of them. Not many new films, plane seemed smaller
Dealing w kayak and all related parties in advance of flight was a NIGHTMARE. Very confusing w 3-4 layers of companies, reservation numbers, confirmation codes, etc. Will Never deal w kayak again.
Liked the peppy, retro outfits. Boarding has no process: first come, first serve- seems to work just fine (versus all the Group numbering other airlines do). Plenty of room for carry-ons and overheads, and they actually try to bag people's bags before they get on the plane that should go underneath the seat in front of them in order to save overhead space.
No complimentary snacks and no on-flight magazine. No TVs or phone wifi for that matter, so bring a book or be ready to snooze!
nothing was exceptional at all. people were polite enough
almost everything.
-charges for every little thing.
-rules and regulations changed after boarding. so our contract was not really honored in good faith.
-old plane.
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