Pros: "Air hostess’ were really nice"
Cons: "No snacks offered"
Pros: "Quick boarding. Clean plane."
Cons: "Disgusted that baggage wasn't included in the ticket price. I've taken the route 6 times, and this is the first time baggage wasn't included in my ticket. Seats were very small and cramped, with very little room. Not enough space in the overhead lockers for baggage which made cramped seats even more cramped. The TV didn't work either so was a long flight with little entertainment."
Cons: "Good tasted so bad, you should try to improve it."
Pros: "getting off flight they didn't tell me at gate checkin that I needed a specific tag to receive my double stroller at the gate upon arrival to yyz. so I arrived with my twins and all our stuff to have to carry one of them and deal with all kinds of trouble until we wereat luggage pickup. HORRIBLE"
Cons: "when gate checking strollers be more clear - I was travelling alone with twin 4 year olds ... to have to carry all the carry on luggage and deal with kids who are tired having the stroller after the flight at the gate would have been extra helpful which w=is what I had intended"
Pros: "leg room in middle isle was great"
Cons: "the flight attendant took boarding passes from my hand and did not return them back to me, upon entry. My mother had to take the boarding passes from flight attendant's hand."
Pros: "Short flight. Crew was a bit loud but fine. Didnt have to pay for an exit row seat which was awesome. The flight actually arrived earlier than expected at our destination."
Pros: "Seats were comfortable, even for economy"
Cons: "It was cold the whole flight"
Pros: "Crew very good, food was good, middle seat of 3 could have been a little more comfortable."
Pros: "The crew was good."
Pros: "Crew was great, seats could have been better for the fare we paid..."
Cons: "The food was not the meal we ordered"
Pros: "Seats were pretty comfortable"
Cons: "The food literally gave me food poisoning"
Cons: "Seats are smaller than other airlines, terrible experience. I felt I was being squeezed the whole time"
Pros: "Convenient time ,food was ok and no delay."
Cons: "No plug ,no inflight entertainment ,uncomfortable sits and crew was not overly friendly"
Pros: "Most areas were OK.."
Cons: "They have no control over babies crying but it was quite annoying. The left armrest was broken."
Cons: "My luggage did not arrive on the flight I am greatly indisposed as the hot weather requires frequent change of clothes."
Cons: "No chance to change or reschedule flight. No understanding with a bit of compassion the situation."
Pros: "The efficiency and atmosphere"
Cons: "The food was terrible and the seat cushion was very uncomfortable."
Pros: "Loved the see and simplicity of booking with kayak. One of my fastest flight booking with minimal headaches"
Cons: "Ability to check in with the airline through the kayak app. At least through a link to the airlines website with the information required prefilled"
Cons: "Complete scam . Thought I was booking through kayak and was duplicitously sent to justfly.com which is a complete fraud."
Pros: "Staff were friendly"
Cons: "Seats were very uncomfortable"
Pros: "The plane smelled like vomit from boarding to landing. Seats were uncomfortable. Had to pay $9 for headphones. Food was served at odd times for time zone we were leaving and lights were left on far too much of the time for an overnight flight. I’ve had much better service on other airlines. Staff were pleasant but very impatient."
Cons: "Food was misrepresented in the menu to what was served. Staff were not friendly or accommodating. There was no individual air flow or total cabin air flow."
Pros: "Didn’t get to use my tickets"
Cons: "I will never again book a flight with just fly. Poor customer service. Refuse to cancel or partially refund flight within allotted time the airline allowed. Had to fly earlier as brother health condition worsened"
Pros: "I liked that there were empty seats and we were able to stretch out. Heated sandwich was good. Service was good"
Cons: "Did not like the continental breakfast. Did not like having to pay for blankets and pillows and the fact that there were only a few movie screens in the middle of the plane."
Pros: "Staff were professionnel, the plane clean and confort were good"
Cons: "The flight was 2 hours late"
Pros: "Excellent baggage drop off and boarding in London. A surprise, quite pleasant meal. Good film choices. What's not to like?"
Cons: "One bathroom down meant the others were overworked."
Cons: "Delays Antiquated electronics use procedures Slow onboard service on a red-eye flight"
Cons: "Antiquated electronics use procedures"
Pros: "Comfy seats"
Cons: "See above"
Pros: "The crew were very nice and tried to help."
Cons: "Boarding was long. Waiting in the plain fir over an hour d’oies open a/c not working and waiting to decide how many cases of peppers they should load. At landing we were told we should be thankful cause it could of been much longer. Like it’s ok to be late. I’ve had better flights with you."
Pros: "i think the price was reasonable and it was a reliable and on time .We didn't had to pay extra for our meals and suite case."
Cons: "the seat was too close not enough leg room ."
Pros: "boarding, crew"
Cons: "seats too small"
Cons: "9 hour flight and only a few shared tiny screens to watch films on. Terrible and outdated"
Cons: "Flight was delayed 12 hours. They didn't offer hotel rooms so we had to sleep on the floor of the airport (hundreds of passengers, including elderly and children). No communication. One person managing multiple delays, so rarely anyone at the desk to answer questions. Appalling."
Pros: "I liked the legroom even though we had a regular seat. We sat 2x2 seating and were very pleased. Some staff were nice. The price was a good deal. So it boils down to having mediocre for a bargain or nicer accommodations for more pricey fares. My husband thought it was very good though."
Cons: "Food was awful. Service for food and drinks took way too long. Why give food 20 minutes before you are giving a beverage? I have always had drink service prior to food. I did not understand this. Breakfast was a piece of "carrot cake" that looked like was picked up from the local jail in Toronto. Really my only complaint. Flight was bumby but not anyone's fault other than Mother Nature. Water in bathroom stopped working halfway through flight. Seats were not comfy as other airlines. My butt got numb somewhere around Greenland."
Pros: "Boarding the plane was well organised."
Cons: "We boarded in time to fly at 10:05pm, however 7 passengers didn't turn up until almost 11pm. We weren't offered any snacks or drinks whilst waiting. Our 7 year old son spent most of this time desperate for the toilet but we weren't allowed. We all just wanted to go to sleep after a long day, I wanted to get to sleep because I faced 4 hours drive home after landing in London. We were served food and drinks at around midnight... I was asleep and was woken by a stewardess shouting "Would you like a drink" (not sure if she was speaking to me - but to be honest on a night flight I expected the aircrew to be a little more tactful). The cabin lights were eventually dimmed at about 1:30 for perhaps a couple of hours, when they were turned back on and we were served a slice of carrot cake for breakfast. The whole trip felt very bizarre, the opposite of the outbound trip where everything felt very special. After landing we retrieved our luggage only to find our cases were badly damaged, we've traveled with the same cases for the last five weeks during which time they have survived without a scratch."
Pros: "Food was good"
Cons: "Customer service. My travel companion was seated in a different row, and mid-way through the nearly full flight, the people he was seated with claimed they felt ill and wished to lay down. My companion was asked to stand for 4 hours during the flight with nowhere else to sit while the passenger next to him took up two seats to lay down in to 'recover' rather than recline her seat like the rest of us! That was awful!!"
Cons: "Plane was freezing and had to buy a blanket."
Pros: "Extra leg room extra luggage priority boarding food"
Cons: "So many of the movies had english subtitles which I didn't appreciate as It was an overnight flight and I was tired after the flight from Vancouver to Toronto and a 4 hour lay over."
Pros: "There was plenty of room in the overhead bins"
Cons: "The flight attendants were very loud throughout the flight. We expected and overnight flight would be calm, quiet, and with lights lowered. It wasn't at all that way. The overhead lights were on the majority of the flight and it seemed like the flight attendants were always making rounds and loudly talking. We expected to sleep but due to all the noise and commotion were not able to do so. Also, the seats are so tiny it is hard to be comfortable on such a long flight."
Pros: "They made us feel special. They thought about details."
Cons: "We were an hour late boarding the flights. The chairs were also very uncomfortable and did not recline much; they were also so narrow."
Pros: "Crew were courteous and professional."
Cons: "The seating was extremely cramped, food wasn't fit for consumption, and entertainment..not worth mentioning. These things have nothing to do with the crew, but is directly related to the management and their willingness to annoy and test the tolerance of their customers. Just reflects the tastelessness and cheapness of the airline. Will select other airline next time."
Cons: "Possibly the tightest pitch of any airline seats that I've ever flown on. I'm short but I felt cramped, so I'm sure the 182 meter man next to me was really suffering."
Pros: "The crew was very friendly"
Pros: "Good TV/ movie selection. International flight includes sandwich meal, wine & a pizza snack."
Cons: "Seats are quite narrow and I had an arm rest hog sat next to me. Boarding was delayed by 30 mins."
Pros: "Landings! Seriously the pilots did a great job."
Cons: "Seats too close together. Could not get comfortable for sleep"
Pros: "Touch screens seemed to work for everyone else, good selection, flights were on time."
Cons: "A bit cramped and they didn't dim the lights very much despite telling us they were for an overnight flight, my touch screen wasn't working properly, have to pay for a sleep kit, meal would've been better served as breakfast instead they served us dinner at 11pm."
Pros: "Crew was fine"
Cons: "3 hours delayed. Left at 1am. The lights were left on throughout the flight. This combined with limited space and constant interruptions made it impossible to sleep on this red eye. Food is nice but why serve dinner at 4am?"
Pros: "The crew was very good."
Cons: "The seats were poor. No on flight entertainment which was poor for a long flight. The food was terrible. To have just a sandwich for a 7 hour flight was horrendous."