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Decent flight, got me to my destination on time. Snacks were good

Seats extremely uncomfortable and a bit of a delay

Airport at Reykjavik needs to be updated to accomodate the number of passengers it now serves

Nice bathrokm

10 hr flights with No Wifi, entertainment system is bad and the not only do you pay for everything you get on the plane including water, soda they won't even allow to order it until after people who have pre-paid for meals have been served. Nowhere does it mention that when your booking the flight. Flight attendants barely speak English. It was a nightmare. Never again

The plane was amazing. New Dreamliner - comfortable and great entertainment.

The crew was borderline rude. It seemed like they all hated their job. They did the bare minimum and with a negative attitude. We had great service on the outgoing flight but on the return not at all (outgoing flight was Norwegian crew, return was British crew - just FYI). One example - I ordered some crisps from the handy touch-screen snack bar and no one came. After about 20 minutes I went back to check and the crew were all sitting in the back on their tablets with the screen above them flashing "New Snack Bar Order".

The crews are ok

The seats are not too comfortable

we were stranded in aberdeen due to flooding and were to miss our connection to vietnam. we were expecting the worst when we called BA but the service representative could not have been more helpful or efficient. she had us booked in the next couple of days all the way to our door. she was positive and we could tell she really cared about our plight.

cramped seats, but that is cattle all over

the crew was very attentive and was good with the customers. have no complaints there.

the international flight was good bu the choices of movies and music left a lot to be desired.

New boarding system of putting your hand luggage on ready was good.

You have to pay for food and entertainment even though flight over 4 hours.

The crew were very accommodating and the bar was complimentary! The food was average but the entertainment provided was excellent. Anyone interested in current movies or TV shows will be pleasantly surprised by the selection available. 10 hours never went by quicker!

People should be able to recline their chairs whenever they want to.

Boarding was easy. clean plane, crew was very friendly. I was very concerned though, when we banked left and did a complete circle in the air. An explanation from the captain would have been terrific. I made sure I was the last one to leave the plane and asked him about it when I saw him at the exit. He told me what happened but I would have liked to know while it was happening. Besides that, the coke and pretzels were divine. :)

coffee was horrible

clean

online check in was difficult. flight delay (20-25 minutes) due to mechanical problems

Boarding is always a bit confusing as I stand around unsure of when to board. The crew is very courteous and professional and even on a short flight the food is great, especially the chocolate.

The entertainment was not great but it was a very short flight.

cheap(?)

everything - absolutely no frills

The food was good, the service was excellent, and we had achance to sleep.

Nothing

The flight on time and comfort

Nothing

Not much turbulent. Smooth.

I did not get the meal of my choice, also as I tried to check in at home, the system did not give me much choices to respond to, instead the system blocked me entirely from early check in and it wasn't enough time to make calls. I think check in should be made available at least 48-72hrs ahead not just 24hrs. Also walking from terminal to terminal in Frankfurt is way too far, it seems about 2miles + of walk.

Food is terrible but entertainment is great!

My checked bag was not at the airport when I arrived. It took 4 days to locate my bag and another 3 days to receive it. I was one week without some essentials. The only reason I checked this bag, my carry-on, was at the request of Norweign itself due to compartment storage. I will try to avoid flying Norweign again!

it was clean and attentive cabin crew

the significantly long delays with lack of information. the food options are atrocious and they should ask ahead of time for meal preferences.

Everything best airline I've ever flown with great job

The crew were wonderful.

Every flight was on time and I sort of like the on line check in. The ground staff at LHR were exceptionally helpful and attentive to the needs of the passengers. I give them thumps up.

I pretty much liked everything about the flight.

Nothing.

1 1/2 hours after boarding the fligh was cancel. After rebooking we fly next day thrue Barcelona to Miami. In Miami i had to buy new thicket to Orlando and pay for luggage.(American did not accept ticket I received in Malaga) Finally I arrive in Orlando the third day of travel. Bozena P.

Food entertainment flight attendances were so helpful and perfectly friendly

Nothing was bad at all

Sat in a seat that can be a sky couch, used the footrest option even though I wasn't able to use the full sky couch. Very comortable. Great movies available, but I wish there were more episodes of Married at First Sight! :)

I purchased a preferred seat, which included preferred boarding. There was no preferred boarding announcement and I boarded with everyone else and fought for overhead bin space.

Professionalism value of service

let me think....

The in-flight entertainment system wasn't working well, and the flight was fairly bumpy (obviously something the airline couldn't do anything about)

Clean, comfortable, smooth flight with good entertainment. I also really appreciated a glass of wine with my meal.

The crew seemed tired. They were cordial, but they weren't very friendly.

The plane is new. Cool technology and lots of movies. Windows darken with a switch.

Food and drinks are very expensive. Pre-buy all your food and drings.

The crew were really awesome. They kept a smile the whole 11 hours.

To be honest I had to pay for the five star entertainment and a small increase in comfort.

This was my third flight with Air NZ.. Flight Crew excellent, entertainment excellent, food great. Especially enjoyed the morning tea after the long flight from London to LAX.

Flight was delayed for 1 hour and gate was not posted until right before boarding causing us to rush clear across the airport. However boarding was quick and made up time in flight so all worked out.

Got a good seat with good airline and flight left on time.

The flight from AMA to Dfw was cancelled . I was told in March , yet no one told us . We had to book that trip ourselves & pay for it out of pocket , even though it was supposed to be part of this flight . We called the airline trying to rebook that flight & was told they couldn't till the next day , yet we could go online & book it ourselves . Pretty poor way to run a business . If we hadn't gone online to check in the night before , we wouldn't have known about the cancellation till we showed up at the airport . Very disappointed with your service

We have bought our seats, but in the airport it was found that our seats were assigned to somebody else and nothing could be done to give them back to us

None

Terrible flight had to delay few times , we had to wait inside in the plane for more than 2 hours , they had me to check im my carry on in geneva layover even i had a personla stuff inside and with no lock , rude crew i never even fly with suiss i had toncome back with lugthansa because they had to delay the flight again