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Organized boarding, nice and friendly flight attendants

Food was mediocre at best, seats uncomfortable for such a long flight

Although I was in business class the service seemed unattentive and sparse. The crew did not check for passengers needing additional drinks and did not clear the empty glasses until almost the end of the flight. Overall, the crew seemed more suited to economy class than business class.

The crew were very accommodating and the bar was complimentary! The food was average but the entertainment provided was excellent. Anyone interested in current movies or TV shows will be pleasantly surprised by the selection available. 10 hours never went by quicker!

People should be able to recline their chairs whenever they want to.

I found the seats on this Virgin Atlantic A340 flight from LHR (London Heathrow) to LAX (Los Angeles), an eleven hour flight, to be unacceptable. The seats were very crowded. I am six feet tall, and was very uncomfortable all during the flight. I could not sit with my knees together. I had to spread my knees to sit comfortably. Holding that position for eleven hours was very uncomfortable. Anyone taller than me would have even more trouble. Also, every seat has a very large box underneath, I presume for the audio/video system. This is a terrible location. There is very little room to stow anything. But much worse, I couldn't straighten my right leg. All-in-all, I found the seat situation totally unacceptable. I will likely never fly Virgin Atlantic again because of this.

the seats are not as comfortable as those on new planes

Food entertainment flight attendances were so helpful and perfectly friendly

Nothing was bad at all

Sat in a seat that can be a sky couch, used the footrest option even though I wasn't able to use the full sky couch. Very comortable. Great movies available, but I wish there were more episodes of Married at First Sight! :)

I purchased a preferred seat, which included preferred boarding. There was no preferred boarding announcement and I boarded with everyone else and fought for overhead bin space.

Flight crew very nice.

Tv touch screen unresponsive, kept starting movie over.

Missed flight, but British Airways put us on a united flight the next morning and paid for the hotel, dinner and breakfast. Baggage checked into British Airways in Rome arrived safely on the United flight at LAX. You need to have a non applicable column above.

Missed this flight due to the plane arriving late in Rome.

The staff at the desk at the airport as well as the crew on board were very gracious and helpful. Excellent job, atmosphere very friendly in the skies with a great and nice crew. It was my first time flying with VIrgin Atlantic and not my last time definitely. Thank you so much for making it such a pleasant experience for me.

Everything, in other words an excellent organization, company. Great job to you all !

the food was decent

the crew was rude, the bathrooms were not clean

The crew were really awesome. They kept a smile the whole 11 hours.

To be honest I had to pay for the five star entertainment and a small increase in comfort.

This was my third flight with Air NZ.. Flight Crew excellent, entertainment excellent, food great. Especially enjoyed the morning tea after the long flight from London to LAX.

Flight was delayed for 1 hour and gate was not posted until right before boarding causing us to rush clear across the airport. However boarding was quick and made up time in flight so all worked out.

The food

I did not like flying back on American.

The food could've been better.

Great service, tons of food

This VS007 flight is in an old Airbus that needs a major overhaul, especially compared to newer planes in their fleet. The screens are hardly visible, the movie selection more limited, the seats old, and no electrical outlets for a 11hr flight is just not acceptable these days!

Entertainment system is great

Still very cramped. Cannot lower tray if you have anything in pocket (like an iPad or magazine) Should board rear section first.

Brand new plane, great leg room in coach. My next suggestion would be to buy "sky couch"

Some of the crew were a bit pushy

Food was good, movie selection impressive, crew extremely professional

Boarding was amateurish. Instead of boarding economy by seat row they sent everyone in at once which of course was chaotic, chairs not so comfortable since headrest always too hig even for a tall person, and not much room between seat rows.

The flight attendants were very nice!

The passengers in front of us were not told to put their seats up during dinner or lunch time. I think, the flight attendant should make that passenger aware. It's very uncomfortable to eat. We were left without service/water between meals. If you are not seated by the aisle, it is not easy to walk to the back and ask for drinks. I flew with other airlines and they have their flight attendants go around quite often offering water.