clean. Seat covers nice and clean. furniture color scheme pleasant.
1. Seat distance by far too less.
2. seat width on the borderline of being acceptable.
3.. No entertainment, not even a flight info screen available.
4. Only instant coffee available. If it is instant, cappuccino or other café specialities should be available. Emirates and Etihad make the example.
5. Food okay - but not for french airline. No innovation, no thought in it. Standard "how do I get the cattle fed the cheapest possible" food.
6. Electrical / USB / Network plugs or WIFI unknown.
Padded seat belt very uncomfortable.., tv control & pad on seatbelt pushed me into client on left, big gent sitting next to her pushed her into me.., people walked thru isle & stepped on my toes..., why virgin Atlantic moved us & gave refund I will never know...we paid for extra leg rm 4 months ago
Crew on flight were outstanding. Brussels airlines is part of United! However, for a long flight, would be nice to have outlets or USB to charge electronic devices since no individual monitors - many used United app with Entertainment!
Every time, I board my United flights at Heathrow, London airport, the staff makes the customers very stressed out. First, customers can not see the signs for the different groups (1,2,3,etc.) and the staff makes you feel like that you should know the process (when we don't)! A couple of suggestions, 1) the staff needs customer training, and 2) have some staff outside boarding area to help direct people to different groups NICELY!
So there ended up being issues with my inbound flight. It was very complicated and I had to wait in line at Heathrow airport for 45 min. I'm glad I arrived extra early. The service rep. was very nice and professional, but the system needs some improvements.
I paid for extra leg room to sit in economy plus. My friend who paid the same price as me for our original ticket, but didn't upgrade was put in the same row at no additional cost. The seatting pricing is rigged.
The chair is very tiring
Very tight space between chairs
The food cold and wrapping was wet with water !!!!
No entairtaiment movies for almost six hours.
This was my first experience with Virgin Atlantic, and I was highly satisfied. I really appreciated the large selection of movies and TV shows, and the option of vegetarian and vegan meals (nothing fancy, but solid for airline food).
Great food and movie offerings. On time and courteous staff.
Cramped chairs- less leg room than Delta. Also, annoying that buying through Kayak left us without a code to be able to check in online, meaning we were left to be assigned seats at the airport.
The veg meal - paneer, rice, lentils - was absolutely delicious. In fact, all of the food was great.
Slight problem with the movie viewing - the screen kept going blank every minute or two throughout, and had to be touched to restart. Only on the films, though; the TV episodes were fine.
We’re not the seller.
At KAYAK we don’t set the prices, so it’s not possible for us to guarantee what other companies are selling.
We compile tonnes of data for you
Our service lets you quickly and easily compare results from hundreds of travel sites at once. In this sense, KAYAK is a search engine and we can't guarantee prices we find.
Why aren’t prices accurate 100% of the time?
Prices on airline seats, hotel rooms and car rentals can change frequently. Several people may also be trying to buy the same travel option simultaneously. As a result, you may find, on occasion, that certain prices are no longer available.
If you have more questions or if you have a bad price to report to us, please send us an
email
and someone from our team will get back to you promptly.
¹
Hacker Fares sell tickets to/from a destination via different airlines and are subject to the booking
requirements and terms of each. Any changes made to one of your tickets will not necessarily afford
rights to change the other ticket. Fares change frequently and are subject to availability.
International travel may require proof of return flight.
Air France
Austrian Airlines
Brussels Airlines
Virgin Atlantic