Padded seat belt very uncomfortable.., tv control & pad on seatbelt pushed me into client on left, big gent sitting next to her pushed her into me.., people walked thru isle & stepped on my toes..., why virgin Atlantic moved us & gave refund I will never know...we paid for extra leg rm 4 months ago
So there ended up being issues with my inbound flight. It was very complicated and I had to wait in line at Heathrow airport for 45 min. I'm glad I arrived extra early. The service rep. was very nice and professional, but the system needs some improvements.
I paid for extra leg room to sit in economy plus. My friend who paid the same price as me for our original ticket, but didn't upgrade was put in the same row at no additional cost. The seatting pricing is rigged.
The service in Lester b Pearson airport was unprofessional and sub standard by your employee Manija Anwarzada and her shift workers. They did not help me when I missed my flight to Pittsburgh because of our late arrival from Frankfurt. She and the others were not there to assist and help stranded passengers. In fact a couple of the staff were on cell phones and not helping passengers. She finally told us we had to go downstairs to the hall since her counter was closing. After traveling from Algiers to Frankfurt then on to Canada it was a terrible way to end the day. These emoyess made a very long day even longer.
I will never fly Air Canada again.
I will say once I got through customs there were more professional people who did at least get me a hotel room.
Your employee has left a very bad taste in my mouth for Air Canada!
We paid cash for business class seats on this flight and they were terrible seats. They were NOT business class, they did not recline and there was no leg room. Nothing offered to drink upon boarding. All they did was take economy class seats, three wide, and put a thing on the middle seat to hold drinks. It was terrible and we will avoid Lufthansa in the future, and we travel a lot.
clean. Seat covers nice and clean. furniture color scheme pleasant.
1. Seat distance by far too less.
2. seat width on the borderline of being acceptable.
3.. No entertainment, not even a flight info screen available.
4. Only instant coffee available. If it is instant, cappuccino or other café specialities should be available. Emirates and Etihad make the example.
5. Food okay - but not for french airline. No innovation, no thought in it. Standard "how do I get the cattle fed the cheapest possible" food.
6. Electrical / USB / Network plugs or WIFI unknown.
This was my first experience with Virgin Atlantic, and I was highly satisfied. I really appreciated the large selection of movies and TV shows, and the option of vegetarian and vegan meals (nothing fancy, but solid for airline food).
Great food and movie offerings. On time and courteous staff.
Cramped chairs- less leg room than Delta. Also, annoying that buying through Kayak left us without a code to be able to check in online, meaning we were left to be assigned seats at the airport.
The crew, food, and comfort of the plane were all outstanding. The plane was the quietest and smoothest ride I have ever had.
We were delayed almost 3.3 hours because of a change in planes that needed to take place earlier in the day, but there was plenty of notice ahead and some minor credit was given for food while waiting at the airport. All understandable.
The baggage at the end of the flight was quite delayed and after waiting almost 1.5 hours was told that a significant portion of the baggage had not made it to SFO from London. Curious as the flight had been delayed 3.3 hours so one might assume there was plenty of time for all connecting baggage to make the transfer. All the agents on the ground were very helpful, however seriously understaffed and overwhelmed by the scale of the problem so passengers, already delayed 3.5 hours, lost about another 1 - 2 hours, no fun at 9:30pm.
The veg meal - paneer, rice, lentils - was absolutely delicious. In fact, all of the food was great.
Slight problem with the movie viewing - the screen kept going blank every minute or two throughout, and had to be touched to restart. Only on the films, though; the TV episodes were fine.
My row was bypassed a couple of times for food/beverage service even though we were wide awake and looking expectantly at the flight attendant. Sometimes she asked me if I wanted a drink or something and as I was answering she looked away and moved on. I couldn't believe it. Then after pressing the service button and waiting a long time for her to return, she acted like it was a huge inconvenience.
It was advertised as Austrian Airlines but when the details came through afterwards only then did it state that it was a United Airlines flight. So, I can't rate this flight because it had nothing to do with Austrian Airlines.
You need to update your site so that it clearly states "Operated by..." when people are booking.
My video monitor didn't work so I couldn't watch movies, asked the crew twice to help and they never did. Then to top off a terrible 10 hour flight with no entertainment, my bag never made it. Worst experience ever
Flight was delayed over 2 hours. They don't announce anything on the speaker to keep you informed so we almost missed the flight altogether
The vouchers they gave us for our wait weren't offered until just before boarding so we spent cash and never used the vouchers.
The most uncomfortable flight I have ever been on. British Airways website would not let me check-in in advance so me and my travel partner had possibly the worst seats on the entire plane. The seats were miserably uncomfortable. All of the people surrounding us were extremely inconsiderate. The person in front of me reclined their seat to the max, leaving me with inches of space in front of my face. My knees were sinking into the seat in front of me and I'm not even a tall person (5'5" with average length legs). I had to recline my seat a bit and when I did so, the person behind me kept kicking the back of my seat. The passenger to the left of me used both armrests available to him and left me with none. He was also a creepy person and asked my friend if she wanted to sleep on him.
Crew on flight were outstanding. Brussels airlines is part of United! However, for a long flight, would be nice to have outlets or USB to charge electronic devices since no individual monitors - many used United app with Entertainment!
Every time, I board my United flights at Heathrow, London airport, the staff makes the customers very stressed out. First, customers can not see the signs for the different groups (1,2,3,etc.) and the staff makes you feel like that you should know the process (when we don't)! A couple of suggestions, 1) the staff needs customer training, and 2) have some staff outside boarding area to help direct people to different groups NICELY!
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