The crew, food, and comfort of the plane were all outstanding. The plane was the quietest and smoothest ride I have ever had.
We were delayed almost 3.3 hours because of a change in planes that needed to take place earlier in the day, but there was plenty of notice ahead and some minor credit was given for food while waiting at the airport. All understandable.
The baggage at the end of the flight was quite delayed and after waiting almost 1.5 hours was told that a significant portion of the baggage had not made it to SFO from London. Curious as the flight had been delayed 3.3 hours so one might assume there was plenty of time for all connecting baggage to make the transfer. All the agents on the ground were very helpful, however seriously understaffed and overwhelmed by the scale of the problem so passengers, already delayed 3.5 hours, lost about another 1 - 2 hours, no fun at 9:30pm.
Ground crew in London was great. Flight was operated by United, hence United service and plane.
Flight delayed 2.5 hours due to fuel line leak but managed to cut off one of those hours in flight so only delayed 1.5 hours. Older plane so no screens at seats and movies were predetermined. On an 11 hour flight that sucks -- I had seen every single video. Three miserable babies but that is not the airline's fault. I have flown Lufthansa in the past and really thought they were tip top.
The most uncomfortable flight I have ever been on. British Airways website would not let me check-in in advance so me and my travel partner had possibly the worst seats on the entire plane. The seats were miserably uncomfortable. All of the people surrounding us were extremely inconsiderate. The person in front of me reclined their seat to the max, leaving me with inches of space in front of my face. My knees were sinking into the seat in front of me and I'm not even a tall person (5'5" with average length legs). I had to recline my seat a bit and when I did so, the person behind me kept kicking the back of my seat. The passenger to the left of me used both armrests available to him and left me with none. He was also a creepy person and asked my friend if she wanted to sleep on him.
Great food, nice plane, quiet, smooth, well informed.
Some problems with boarding, and confusion on whether the plane was ready. Had us queue up 10-15 minutes before actually allowing people on the plane. Then didn't honor club world statuses. Crew is usually 100% lovely, like you can tell they love their job. They weren't very nice. Seemed annoyed or something to be working. Not my usually experience on BA. I love BA flights ps. Usually best service around.
So there ended up being issues with my inbound flight. It was very complicated and I had to wait in line at Heathrow airport for 45 min. I'm glad I arrived extra early. The service rep. was very nice and professional, but the system needs some improvements.
I paid for extra leg room to sit in economy plus. My friend who paid the same price as me for our original ticket, but didn't upgrade was put in the same row at no additional cost. The seatting pricing is rigged.
Really comfortable seats with sidewing headrests and more legroom than standard for economy seats. Cheerful, helpful staff. Food was really good, again compared to standard airline fare. wine to accompany meal.
Bathroom ran out of toilet tissue.
We were connecting BA flights at Terminal 5 and were not told of the scarcity of restaurants/shops at the satellite C gates (only Starbucks) and we had to return to A (20 mins roundtrip). BA customer service at C were indifferent about the issue and gave no help about how to get back.
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