Food and drinks excellent: I had a gin and tonic as aperitif and a chenin blanc with my entree. Food was tasty without being over-salty. Crew friendly. Entertainment first class. The flight was fairly full but not crowded, so my wife and I were two persons to three seats -- most rows were the same. Bathrooms are smartly designed and adequate for the number of passengers. Window dimmers are great.
Bring back the cabin socks, please, or at least make that an option, so that we don't have to take our shoes on and off in the confined quarters of economy class. And peanuts would be far preferable to pretzels, although I understand that some travelers have allergies (keep a few packets of pretzels available for them).
the convenience of flying direct to San Jose, Ca. The 787 is a nice airplane. Overhead lighting for the seat was glaring, so didn'r use much. Next to the bulkhead, it was not cold like other planes. Tje auto tiing on the larger window was nice.
The entertainment system did not function on our flight (10 1/2 hrs of boredom).
can't say much for the food on the BA flight, but we were flying economy. They did serve 3 meals.
British Airways had many, many problems getting people through to their connections at Heathrow. Our flight arrived from Rome two hours late causing us to miss our flight to San Jose. We then stood in line for 5 HOURS in Heathrow only to watch every potential flight to a connection in the US take off from the tarmac. They were understaffed and did not seem to care about the line that went winding down the hallway of the airport. BA put us up in a hotel all the way out in Gatwick (an airport an hour away and back) because they already filled every room at Heathrow airport. We had to fly into SFO through an entirely different airline the next day instead of BA to San Jose and then take an UBER home from there. Worst travel experience I have ever had.
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