Find Deals on Flights from London Heathrow to Washington Dulles Intl (LHR - IAD)

Gate area was cramped and a little chaotic

Comfortable seats and boarding was quick.

No air control when we got hot, the stewardess was too efficient and kept taking our drinks, you have to pay for food and teh in flight movie wasn't over by the time the flight was over so I didn't get ro see the whole movie.

VS is usually an efficient operation, and this flight was no exception. Crew were polite and helpful (flew in economy on this leg). IFE had an excellent selection, food was good, etc.

Boarded really early, which leaves you sitting on the plane before takeoff for awhile. Seats (Airbus 333) could use some more padding.

Seems like they are always bringing you something. Very friendly. Great entertainment to choose from. Plenty of leg room even for a tall person like myself (at least compared to other airlines).

Lovely crew. No dictatorial "you must comply ..." warnings given out as with United and others. Just professional, pleasant, low-key crew. The food was good and the entertainment choices were excellent - though it is hard to see the screen when it's just inches from your face if the person in front reclines their seat. The flights were uneventful and smooth and, considering we (my daughter and I) were in the middle seats of economy and are petite (i.e. we have short legs!) it was quite comfortable. My husband at over 6' would not have been so comfortable. As economy flights to Europe go, this is as comfortable as it gets.

When people recline their seats, the screen is right in front of your face and probably contributed to a horrible migraine that made me quite sick for the first couple of days of the trip. I do miss the day time flights and might have to make the trip to New York to take a day time flight instead. The only daytime option from Washington is on United and British Airways and Virgin have much more pleasant flights. I'm not crazy about the new BA terminal at Heathrow. Not much information about what you'll find and where. And everything seems to be super-luxury shopping now. Despite the very pleasant and professional BA chap who was organizing the boarding on the return flight, it does seem that they could board very specifically from the back forward (after first class and business, of course). Maybe that would stop some of the people who insist on standing to block the path to board.

I was very pleased by the crew professionalism and kindness. It was overall great flying experience and I love the A380 airplane. So comfortable and safe!

There was nothing I didn't like on this flight,

Average flight to get you where you want to go. That's it.

Rude air hostess. Very poor customer relations. Very poor.

Drinks trolley too slow, considering passengers on most European flights are paying for their drinks. Quick drinks trolley with the food trolley coming along behind would be much better, and a lot more happy passengers, One and a half hours,approx., from take-off when the food and drinks trolley, from the front, reached Row 10. Not good Willie!

You should board by seat numbers on European flights. Aisles too narrow on 320's (and equivalent), with passengers putting quite large carry-on luggage in the overhead lockers and slowing everything down plus discomfort to passengers already seated. Otherwise a very pleasant an enjoyable flight. when the doors closed.

The crew was excellent, never heard a negative comment. Helpful and courteous. Flight was delayed from Amsterdam, but did not cause a problem with our connection at Iceland.

Very crowded and disorganized at Amsterdam. More of an issue with both airports lack of people capacity than Icelandair operations.

I like the route going through Reykjavik so that we can avoid New York and Chicago connections.

No food servedl

Nice cabin

boarding was chaotic... said that it would be called by rows, but people just lined up and rushed up to board.

Luckily I was one of the last people to get a hot meal and got Indian butter chicken w rice instead of the standard choice between chicken casserole and pasta. Really delicious. However, the rest of the meal was average to bleh, especially the potato salad. The pre-packaged foods (cheese and crackers, mini Kit Kat bar) were good enough to be stashed for later. Even if the quality wasn't superb, I never went hungry on the 8-hr flight, which is much better than some other flights I've been on. The entertainment console had a great selection of many different types of music, movies, TV shows, etc. and kept my mind occupied the whole flight. Crew were mostly courteous. The seats were relatively comfortable, and the blankets were the perfect thickness so I was always the perfect temperature.

As a whole, the food was easily the worst part of the flight. My only realy complaint though is for my undercooked potato salad. Compared to other airlines, I can think of several that fare worse than British Airways.

I liked the communication with the passengers. I also liked the movies available. The cabin had a decent amount of leg room for me, I'm an avg sized person I would say.

I didn't like the prices for food. A bit high for a baguette with just bread cheese and one slice of ham. It was very good but pricey. Also, boarding is disorganized. They call everyone at once, not by rows, so it gets congested FAST.

Pretty good legroom, especially on the transatlantic legs. Responsive flight crew. Tasty food (for purchase). Good price. Easy connection at Keflavik. Flight attendants responsive to on-board problems.

No water fountains at Keflavik. Limited seating at Keflavik.

Friendly service. Safe, on time flight.

Chicken lunch was just so-so.

The cabin was extremely dirty, the food was awful.

The leg room and the service

not aware that meals and snacks are Xtra$$

Lots of entertainment options (newer and older movies) are available on the trans-Atlantic legs of the flights, which are good distraction from the length of the flight. The food was also a nice surprise! Dinner was flavorful and warm. Never eat the roll (they're always terrible) but the chicken + mashed potatoes entree was well done.

They ran out of one dinner entree option so passengers last in the queue had only one option.

Plane was clean, comfortable, and spacious even in economy (this was one of the newest planes, though: and airbus a380) We actually left ahead of schedule, which was great.

Flight attendants were somewhat less attentive than other airlines, but were still around when you needed them.

Crew were very pleasant, polite and smiling. Entertainment was good too.The boarding of aircraft was very well planned. The food was ok but nothing to write home about.

We sat at the back of the cabin! Husband is 6.3" which is a pretty tight squeeze! ...But its affordable for a 8 hour journey! Not comfortable for sure. Not enough room for hand luggage at the back of aircraft and it had to be put further forward in the larger cabin installments. The second meal/snack of a sandwich is really not what one feels like after sitting for so many hours. Something light like fruit and cookies would have been excellent to keep one going at that point in time.

Industry wide the quality if the product has declined. Seats were too narrow and uncomfortable, the food was tasteless and the lavatories smelled horrible. Flying has gone from an adventure to a task.