Find cheap flights from Washington Dulles Airport to London Heathrow Airport

Pros: "Flight departed on time. Crew were friendly and efficient"
Cons: "Boarding seem to be chaotic, no boarding by group or seat number."

Pros: "As previously stated hated having to go through security again"
Cons: "Chocolate"

Cons: "Well,my whole trip was an adventure! Problem with my checked in bag, so i had to pay 22 pounds extra to fit it in a connection flight and now i have to send receipt to get the refund. On my way back, there was a delay, so i missed the flight and the checked in bag"

Pros: "The crew was friendly. The seating was ok but dirty floors"

Pros: "Very Organised and punctual"

Pros: "Everything except delay"
Cons: "Nil"

Pros: "Nothing"
Cons: "Everything"

Pros: "It was not immediately apparent that boarding was in a completely different terminal which was accessible by train, so this lack of info could have cost me arriving in good time as I thought I had sufficient time. I aldo found ground staff at the customer service desk very unsympathetic and unhelpful when I asked for assistance on grounds of ill health. They were quite condescending ."
Cons: "Ground staff poor customer service"

Cons: "United Airline s***k. Flight was delayed 3 1/2 hrs and they don’t give a s**t you have a life. Never again UA!"

Cons: "Everything"

Pros: "Everything except the checking in process"

Pros: "I'm tall so the suit was somewhat uncomfortable."
Cons: "Other than the tight space I have no other complaints."

Pros: "aaa"
Cons: "zzz"

Cons: "You canceled my trip"

Pros: "The boarding process was well organized and fast."

Cons: "1hr 20 minutes late"

Cons: "The temperature on the airplane was uncomfortably warm. Not sure what was up with the AC but I had to change clothes and freshen up once arriving at my layover."

Cons: "A bass blasting private event at the airport near Lufthansa gate"

Pros: "See above"

Pros: "The crew was wonderful and this is consistent with my previous experiences with Lufthansa. The salami sandwich provided was actually very good."
Cons: "The slimline seats were not very comfortable. I would hesitate to fly Lufthansa's narrow bodies for flights greater than 2 hours."

Pros: "new clean aircraft."
Cons: "no breakfast."

Pros: "On time"

Cons: "None of the flights arrived on schedule. That caused other problems. Overall the trip was terrible. Not sure if I will fly lufthansa again nor recommen."

Pros: "I'm so glad with all workers in the plane, excellent !!!"
Cons: "Nothing"

Pros: "They were nice"
Cons: "They were good"

Pros: "Darned site more comfortable than the first leg of the journey."
Cons: "Tell your passengers they need hiking boots to get from main concourse to B terminal!"

Cons: "Not enough room. Aisle seat was too narrow and short."

Pros: "Better then United airline"
Cons: "Everything was awesome"

Pros: "Staff was very friendly and caring."
Cons: "No entertainment and half sandwich with some cookies was the only food we got."

Cons: "N/A"

Pros: "They held the gate for us as we got there about 14 minutes before departure."

Cons: "Lost my luggage ., not happy"

Cons: "Need free WiFi on international flights"

Cons: "bad weather, not your fault"

Pros: "Nothing"
Cons: "Delay"

Cons: "24 hr delay. I was supposed to fly Lufthansa and had to deal with idiots from United from Jacksonville to IAD."

Pros: "Clean, friendly environment, friendly staff, even though a bit bossy, but that's the German way (which I am too)."
Cons: "Little space. and NO WIFI. This is really no longer adequate in 2017. In the US, practically all domestic flights have wifi now."

Pros: "787 seat spacing (a UA plane, not LH)"
Cons: "Took first available train , arr. Freising at 9:50. Arrived at Terminal 2 by bus ca. 10:25. I am handicapped and a slow walker, so I got to departure floor ca. `10:40. Waited in line at self-serve check-in; found out that it does not have ability to process numbers (for US address). Attendant was not helpful and nasty. She told me me to go to the regular check-in line, where I waited another 45 minutes. None of the 3 "help" personnel standing around when approached managed to tell me that there was a special counter for handicapped persons. The one at the express self-check-in refused to give me her lasst name or any form of ID (first name Sophia). After waiting an additional 15 minutes for a wheelchair, I was deposited in a waiting area, where a second wheelchair arrived after another long wait. Told me I might not make the plan (I did). Overall a very unpleasant and nasty experience. With the exception of the very nice lady (Mrs. Ilser?? ) who checked in my luggage, none of the other 3 persons at the express and regular check-in spoke decent German or English, and none was helpful (Go there, wait!!!) Barely made the plane in MUC, Heathrow turned out much better than the touted German efficiency. Please forward to Lufthansa customer relations. Dr. W. Hartwig"

Pros: "My parents had a wonderful experience. Very professional and courteous!"

Pros: "We got there"
Cons: "Had to get a replacement plane when the first one had issues."

Pros: "Lufthansa always does an excellent job."

Pros: "Timely departure."
Cons: "Fruit and a muffin is not enough for breakfast."

Pros: "Fast boarding, on time"
Cons: "Too cold in plane, announcements too loud"

Cons: "It was too cold on the plane."

Cons: "I will never fly Lufthansa again anywhere"

Pros: "On time and smooth"

Pros: "On time!!!!"

Pros: "All!"

Pros: "I enjoyed the attentiveness of the staff"
Cons: "No issues."

Pros: "na"
Cons: "The airplane crew was rude. They could have been more nicer regarding food. My mother is diabetic and I asked the lady to get her a small sandwich or something so she can take her meds and plus her sugar levels where getting low. And the lady on her side was really rude and said NO."

Cons: "Noise in aircraft. Transit time between flights was too short."

Pros: "Good boarding process and crew today."
Cons: "Plane was delayed and connection in Copenhagen was missed, resulting in a five-hour delay overall."

Pros: "Excellent and professional crew members"
Cons: "Nothing, the flight was smooth, most enjoyable"

Cons: "The food offering"

Pros: "Overall, an incredible experience!!!"
Cons: "The food was excellent"

Pros: "I have used Kayak for years without issue. This time I was flying SAS for the first time. The plane broke and so that was the first huge delay SAS had terrible customer service. They reminded me several times that I was not a preferred customer and that I had bought my ticket through kayak. This is the reason they gave for lack of help. It was frustrating to say the least. I’m not sure how they expect to gain repeat customers if they treat first time customers like that."

Cons: "My luggage was lost and still not found"

Pros: "Great flight on SAS"
Cons: "Very good food and outstanding choice of movies as entertainment."

Cons: "We could not order vegetarian, so arrived hungry."

Pros: "Everything was nice and smooth. Nice comfort and smooth flight, arriving slightly before the time"

Cons: "Pay for a coke?"

Pros: "Friendly service. No problem with moving to open seats to stretch out."
Cons: "Even though it was an older plane, it was still comfortable."

Pros: "Plane was fine and it arrived on time."
Cons: "Main meal was awful. Crew was hard to find. Also water or juice was not served on flight after the meal (for hydration)."

Pros: "Decent movie selection and very smooth landing"
Cons: "Surprised that Asian airlines typically havr larger and more comfortable seats. The SAS flight was fully booked and you could feel the cramped-ness of it. Also we weren't given the choice of what to have for our meals and were merely handed our food. Lastly, the flight was very, very uncomfortably warm."

Pros: "Aisle seat"
Cons: "Nothing was complimentary"

Pros: "Easy boarding. Friendly staff"
Cons: "N/A"

Pros: "The crew is great. Did everything within their abilities to be comfortable"
Cons: "The cabin was too warm for the duration of the flight. The movie content wasn't that great. Also, the headphone jack on my seat was temperamental and I lost sound quite a bit. I wish they had more vegetables in their dish"

Pros: "The comfort and technology on the aircraft."
Cons: "NA"

Pros: "On time, easy boarding"
Cons: "The flight was nearly full and everyone seemed to have at least two cases. This caused lots of jostling for space in the lockers"

Pros: "Pleasant crew"
Cons: "Boarding was shambolic and the 737 is not as nice as the new A320 in terms of comfort or amenity. Boarding was all over the place - and the gate agents clearly need extra people around for a full flight. One person for 170 ppl didn't feel right."

Cons: "They only offered tea and coffee for free as a drink and nothing anything more, and were not kind at explaining this."

Pros: "Crew were excellent, had a row to myself, luggage turned up quickly"
Cons: "No landing cards given!"

Cons: "Should at least serve some water"

Pros: "Seating was great, bumped to business class w/ extra chg."
Cons: "Earphones not working properly and when I ask they reset TV. Never came to ck on me afterwards. Not available to to ask.no vanilla icecream, only chocolate."

Cons: "Unable to select seat/baggage until 22 hours before flight because not booked through SAS. Thought bagged was checked in online and had to pay More than the cost of the flight. Flight was delayed due to mechanical problem. Cabin very warm throughout flight."

Cons: "I was really disappointed at finding out at luggage check-in that I had to pay extra (£60.00) for my one regular-size suitcase. On the return flight I was told that this amount would be - as it turned out in my case - less than half, if I called SAS a day before departure. Why did I have to pay for the checked luggage at all?"

Pros: "Boarding was easy, I'm a Star Alliance Gold member so was able to get on board first. There were significant delays leaving Dulles and our connection was tight, but SAS held the flight so I give them props for that."
Cons: "The crew was grumpy and unhelpful, but I can usually overlook that. What really got me was this: YOU HAVE TO PAY FOR BEER & WINE ON THIS INTERNATIONAL FLIGHT! Never in my 25 years of international travel have I seen this from a mainstream carrier. For this fact alone, I will never fly this airline again. You also have to pay to pick your seats in advance."

Pros: "boarding is different and they were talking over pa announcements at heathrow so you could not hear what to do. you go through one ticket agent to the down stairs to another ticket agent. everyone knowing what to expect crowded around the second ticket agent and there because of that forget about boarding by row or zone you couldn't get throught the crowd. plus the second ticket agent was right next to the downstairs escalator so people coming late got on before us."

Pros: "Timely or even earlier arrival. Generally, very good experience"
Cons: "NA"

Pros: "The food was very good surprisingly"
Cons: "Again the seats are too tight and they should not be allowed to recline"

Cons: "Delay after delay. Screaming kid"

Cons: "Out of all the staff on board they did not give me and a few others those blue customs form, so we made a huge line and when we got to the agent he told us we had to go all the way around fill one out and then come back. The attendants new that those were necessary why so many yet not one made sure we got them lousy service. I wish we got a crew that wasnt so insecure and cared more about providing a good service instead of caring so much over their appearance. I rather have good efficient staff what they look like doesnt matter to me."

Pros: "The choice of movies and tv shows was excellent. Also picture on tv was very good."
Cons: "Seat was not very comfortable."

Pros: "Clean, comfortable plane."
Cons: "No free alcohol. Limited food options."

Cons: "Not very many current movies, very cramped."

Cons: "Seats are allowed to recline to far. When you are sitting behind someone who has reclined their seat you have no room"

Pros: "The crew was very kind!"
Cons: "Tiny seats and no free drinks on an international flight....whats up with that?"

Cons: "Too much meat in meals."

Pros: "Flight was fine, service good, and our seat choice excellent."
Cons: "We left an iPad on board in Copenhagen and found that there was no way to inform SAS!"

Pros: "Comfy and good movies!"

Cons: "No individual seat control of airflow. The plane was very warm and there were no vents at each seat."

Cons: "Not even one bag was included!! And to add a bag is extremely expensive!!! Paid five hundred dkk for one bag!!! Terrible service as well!!!"

Pros: "Easy embarkation, helpful staff."
Cons: "Shock to discover that suitcases were not included in price of tickets purchased online. We had to pay the equivalent of $100 (australian) per case. My seat was extremely u comfortable as the cusihion was misshapen. The male passengers seated behind us were drinking alcohol and became loud and garrulous, making the trip most uncomfortable and unpleasant."

Pros: "Flight was Ok"
Cons: "Left till last to board flight. Case taken from me. Asked continually when I wld be taken as I am 83 and recovering from major operation. Told 45 minutes before flight but was taken 10 minutes ahead. Rush has left me very upset."

Cons: "I asked for water and was given half a cup, when I requested they fill the cup they said if I wanted more I had to buy it. In addition, when we left the plane everyone pushed their way off instead of following the order of the rows."

Pros: "All of it."
Cons: "None of it."

Cons: "Disorganization and unpreparedness."

Cons: "I was bumped off. So I liked nothing about that SAS flight."

Pros: "Flight was fine, cr"

Cons: "Finnair are hellbent on trying to sell goods and continuously interrupt the movies with their confounded announcements every 15 minutes very annoying. If i wanted to buy something its in their mag and as a regional flight it should include some form of nourishment other than juice or coffee one off, tight fisted and not a descent selection of food either"

Pros: "Speed boarding process."
Cons: "No entertainment system on a 3 hour flight..."

Pros: "Service, staff, food and beverages all excellent"
Cons: "Seat was just a little hard when lying on my side"

Pros: "Everything went smoothly"

Pros: "Arrived ahead of time Crue"
Cons: "Sales on board"

Pros: "The accommodations made me feel like I was in first class!"
Cons: "The screaming child behind me ):"

Pros: "Excellent"

Pros: "Breakfast was good"
Cons: "Air conditioning was blasting down on me too powerfully"

Cons: "I sat in the window seat. Trying to get out of the row is very difficult. The arm rests do not rise high enough to get around without needing to climb over them."

Pros: "Nothing!!"

Pros: "Good flight, really good new A380 aircraft, smooth nearly all the way, usual small seating space as on All airlines"
Cons: "Routine airline food."

Pros: "the price was very good"

Pros: "Good"
Cons: "Breakfast"

Cons: "Experienced very rude cabin crew"

Pros: "The energy of the crew was upbeat despite the lock of enertainment they tried their best by accommodating my various wishes."
Cons: "They were no snacks available except the ones that we had to pay for - which in fact I thought was a bit pretentious towards the passengers."

Pros: "It was not Finnair it was all British airways."

Cons: "Smooth flight Arrived early."

Cons: "BA lost my baggage. The sandwich they offered was uneatable. Marshall Hoffman"

Pros: "Food and service"
Cons: "Seats were very small"

Pros: "Crew, boarding, cleanliness of the plan, and all other aspects other than food were good/excellent."
Cons: "The vegetables in the meal / salad were still frozen….inedible. In the morning in the asian vegetarian meal it was simply fruit…that was it. No protein source. I have been on many BA flights and the food has not been this poor, so not sure if the carrier who services food source has changed."

Cons: "Need wifi to work. Highly dissapointed that BRITISH air doesn't have this feature. Most airlines do!!"

Cons: "There was a very poor selection of movies to watch:( Last tim ei flew AA, and there was an absolutely huge choice . . . Would love to see that improved . . I think you have to cater for all tastes . . . and that definitely was not the case on my flight"

Pros: "Checking and boarding was lighting fast"
Cons: "There was a bit of a delay, which was due to weather and certainly not their fault. They kept us informed"

Pros: "For once the seats have enough space. Airlines think we are cattle and that they can pack as much as possible every airplane. For once I was glad to have a confortable experience."

Cons: "Our bag was not checked through to our final destination and was delivered a day later."

Pros: "Nice one"
Cons: "Nice one"

Pros: "easy - no surprises"

Pros: "The flight left on time, boarding was a breeze, the food was the only good food I've had while flying ever, seating was better than I was expecting, the movie selection was vast and up to date, and we made phenomenal timing in getting to our destination"
Cons: "Checking in online was difficult - it couldn't find my booking. I was panicking three hours before I was scheduled to depart! I was instructed to go check in at the desk by the service rep on the phone, which was straightforward process, but I was half-expecting being told that my booking had been cancelled"

Pros: "Everything else"
Cons: "Both the British Airways attendant who check me in in Chicago, and the British Airways attendant who checked me in in London, were not paying attention to my final destination and did not mark my luggage for my final destination."

Pros: "I have a BA - Gold card- BA lounge was good."
Cons: "Comfort- Plans are Old, Entertainments is Worst. BAD BAD BAD."

Cons: "When I arrived at CMI no ticket was issued for my second leg, so I could not use the internal transit bus to at Terminal 5 at ORD ("for ticketed passengers only). I had to exit use the external train (which was delayed) and go through the very slow Terminal 5 security. Almost missed my ORD-LHR flight (arrived at the gate after the official closing time)"

Pros: "This was a Finnair ticket on a BA flight. The price was excellent and BA was excellent."

Pros: "Head phone jack was not working in my seat."

Cons: "Trying to get through airport security was an unorganized clown show with them herding groups of passengers back and forth between airport terminals resulting in many people almost missing their flights because the lines just weren't moving. Once on the airplane, the international flight had TVs in the ceiling in the row playing one in-flight movie (what is this 1995?). American is such a terrible airline. The old US airways, Lufthansa, and British Airways, are way better international flights every time I've flown with them. Personal entertainment at your seat for each flight (i thought this was standard on all international flights in the past like 10 years) and more food and drinks throughout the flight."

Pros: "And perfectly on time!"

Pros: "Accuracy Staff Serving"
Cons: "My name was wrongly written on the passanger list."

Pros: "Movie selection was excellent."
Cons: "Uncomfortable seats and tight quarters. First class was too expensive."

Cons: "I booked the finnair flight because it was direct and charged $60 for additional bags to check in. For me this was really important since I was moving countries so I needed to check in multiple bags. But since this was in partnership with British Airways, I was charged $90 instead of $30. This was not mentioned or made clear before I made my purchase, if i buy a finnair flight then I should be charged finnair prices on baggage. If not, this should have been made clear before hand so I could have weighed my flight options. I hope you are able to provide a resolution."

Pros: "Nothing."
Cons: "The upgrade to World Traveler Plus was $330.00 and worthless. They assured me Business Class food service. NOT TRUE. You get the usual coach class prison-type food. Non-existent flight crew service (I got one mini can of Coke the entire flight). Cramped seat next to noisy bathroom. Whole experience was bad."

Cons: "When I got to Phl I missed my connection to London. No one seemed to care that I needed to be in England by the 18th. They kept retorting me to arrive in England on the 19th. I told them multiple times Id be flexible and go to any city in the UK just for them to get me there on the 18th. The First person I talked to said it was impossible. So I called again and talked to another person and all of a sudden it was possible. The worst part was they sent me to Boston after that I didn't get to Boston until 1:50 am and they did not compensate with hotel or anything while my flight to London was not until 8:00 am the next morning. So I spent the night in the airport. Oh and then when I finally got to London, my bag is lost and they told me I'd have it by tomorrow and I still do not have my bag and have called and they said they can't tell me anything."

Pros: "First time across the Atlantic, and the British/French crew was the most polite crew ever."

Pros: "Nothing"
Cons: "Cramped, cold,"

Pros: "Seats are snug. You get to know your neighbors really well."

Pros: "Nothing"
Cons: "If I had known when I made the reservation it was American airline would have never booked a ticket plane was dirty food terrible the whole plane needed a update"

Pros: "direct flight"
Cons: "There was a lack of air and no possibility for individual airing your seat, during our flight we had to stand in the back because we were almost passing out of overheating 30 Celsius plus heat in our row. We asked for a cooler temperature and only the last 20 minutes it started cooling but then to ice cold. My audio was not working properly, at max it was still unclear. We have had better flight experiences."

Cons: "Seats on the Dreamliner seemed cramped and too close together."

Pros: "Neat and clean interior that was welcoming and the Airbus looked quite new helping boost one's confidence in it. Have travelled previously in flights where the upholstery is tattered and the plane itself would have seen better days."
Cons: "The seats! Incredibly tight fit and the side armrest would not go back completely either. And what's more, I have a petite frame and if I had trouble I can't imagine what others would have gone through."

Pros: "On time departures. Good service"

Pros: "Nothing"
Cons: "Tiny seats. Wouldn't let me pay for an upgrade. Last time I ever use kayak"

Pros: "Great flight"
Cons: "N/A"

Cons: "Toilets are not good"

Cons: "Wheel chair assistance at Heathrow was very very slow it took 2 hours to change gates in Terminal 5"

Cons: "The TV was not working"

Pros: "Getting water offered frequently"

Pros: "It c was fantastic"
Cons: "None"

Pros: "None"
Cons: "Took about a month to book an infant ticket, then was issued a ticket with a wrong name, which then took another 3 weeks to be amended. When checking in, the agent told me that my daughter's ticket was not linked to anyone and looked like she was flying solo even though I mentioned to 5 different customer service agents that I would like to add her to my itinerary. Just when I thought it couldn't be worse, captain announced that they were having trouble with the AC for my part of the plane, meaning 7 hour flight was hotter than 80 degrees. I should also mention that trash was not collected until breakfast service."

Pros: "Crew member was especially gentle, kind and resourceful. She gave toys to small upset child sitting across the isle from us. Child became calm."
Cons: "Timing of the meals. Would rather have slept after take off and had a substantial breakfast before landing."

Pros: "Polite crew."
Cons: "No power outlets. TV video was shaky. The audio jack did not work. Flight was delayed."

Cons: "The flight was late and the info was not shared. The attendants were not helpful and were unkind. The food was served in a strange timing."

Pros: "Flight was smooth, check in process etc was fine."
Cons: "Small poor pixel quality screen, small movie selection, very avg food."

Pros: "Received a lower than expected upgrade fare for Club World. The new Club World amenities are a big improvement over the older option."
Cons: "BA still needs to improve its Club World seat and update it. It is significantly behind the competition. The seat lacks meaningful storage options and if you don't have a window seat, there is absolutely no privacy."

Cons: "Love BA but very stand-offish and rude crew!"

Pros: "Everything on time, good communication, and great flight attendants"

Pros: "General sense of management and professionalism, punctuality."
Cons: "Lack of attention to detail and general frugality"

Cons: "Economy seating not so comfortable"

Cons: "I had a problem with seating due to a medical condition and I wasn't relocated"

Pros: "The crew snd boarding"
Cons: "There were engine problems and the flight was delay by 2:20 and lost my train connection"

Pros: "The crew & procedures were excellent. Good timing."
Cons: "Mediocre vegan meal. A "fresh fruit" platter would be an ideal option."

Pros: "Crews were very polite and helpful when I had trouble with my carry on luggage. Cheerful despite the overnight flight. Unfailingly polite when asking people to do things that had already been asked or explained several times."
Cons: "Seat was uncomfortable--something about the contour of the back. Pasta with vegetables was mushy. Not enough movie choices."

Cons: "Your partner Webjet is a horrible company lacking customer service of any kind. And since i was linked to them from your website I will be cutting my ties to kyak as well."

Cons: "Food was terrible and ear plugs hurt and couldn't hear out of them."

Pros: "The food"
Cons: "Nothing"

Pros: "Crew was friendly"
Cons: "Breakfast was ridiculous, just a small chocolate bar!!!"

Cons: "NO DRINKS OR FOOD WERE FREE. YOU HAD TO PAY FOR WATER! This seems a little ridiculous considering it was almost a 4 hour international flight... I was not pleased. No personal TVs, seats were not great either. Crew was super slow... I found that the majority of British Airways attendants were slow, but there are a few that are efficient."

Pros: "Nothing"
Cons: "The flight was delayed 2 hours before takeoff. Then I missed my connection flight at LHR. Consequently I had to wait for 4 hours to catch filling flight form LHR to NCL. BA very poor service."

Pros: "Seat fine"
Cons: "Bad that no entertainment system availavlace until after takeoff and way too early before landing. Too many announcements woke me up. Very sleep"

Cons: "Very cramped seating."

Pros: "Movies"
Cons: "cold bread"

Pros: "All BA employees were wonderful and helpful"
Cons: "List bag. Spent all day at Heathrow with 2 jet lagged kids. Missing medication. Had to go shopping for wedding clothes. Pretty much the worst day of my life so far. (I must have lived a fairly charmed life till then ;)"

Cons: "Food was awful! In a 7:30 hour flight just one small meal and one bar for breakfast! They ran out of tomato juice the first round and there was only one round of drinks in the whole flight!!"

Pros: "The inflight entertainment was top-notch. Plenty of choices, good quality and the touch screen responded well to touch. Boarding was quick, efficient and pleasant."
Cons: "Cabin crew servie was somewhat lacking during the flight. We got our drink before dinner and the drink cart did not come back again when dinner was served so we had to have dinner without a drink (other than the small cup of water that comes with the tray). Breakfast now has been relegated to a breakfast bar - really?!?!"

Pros: "The people were nice."

Pros: "Clean plane"
Cons: "Nothing was offered for free to during or even a simple snack what about a sandwich, Huge disappointment"

Pros: "ALL OK."

Pros: "The crew was polite and helpful."
Cons: "The temperature was extremely warm and the food was terrible."

Pros: "Pleasant staff, quiet A380 plane"
Cons: "These seats are so close together you could not even adopt the brace position if they told you to. The seat in front of me was less than one foot away from my face. Not an exaggeration. I measured."

Cons: "Breakfast was pathetic"

Pros: "Crew was nice"
Cons: "The arrival, planning and hosting at Heathrow was probably worst I have experienced in 30 years. We had a tight connection, no attempt was made by anyone to prioritize those with less than 45 minute connections. We had one immigration officer for 2 lanes including the fast lane, what is the point of it. After immigration the automatic system did not let us in the boarding area. We were redirected by staff to leave the secure area without any clear explanation of what to do next. When we arrive in the ticketing area, we, several of us, went to try to go through security. That is when we were told we missed the connection. Then we were told to go to B1, after waiting in line we were told to go to zone E for reticketing. At which point I went in standby, only passenger from the group following to Edinburgh, did not make the 2nd flight either. Waited 6 hours at Heathrow..,"

Pros: "The flight,from take off to landing & crew was very good."
Cons: "The food served from Washington to London was very good. However,food served from London-Lagos though good but i was surprised that when the cabin crew who served our compartment told me that my choice of lunch was no more available in the plane to served me. Simply, they ran out of chicken and rice when it got to my turn. I had to demand to speak with the manager who came to speak with me & had to go to business class wing to get me a meal to eat. The manager was very understanding & nice.She took good care of me & fulfilled my desire.She made me happy. In conclusion,every flight should always have more than enough food to go round every parssenger in every flight in the future."

Pros: "I've boarded flight half this size in twice the amount of time it took to board this Airbus A388. I enjoyed sitting on the upper deck. It was a night flight to London from DC, so I closed my eyes straight away, and didn't partake in any of the meal or entertainment options available. Flight crew was very nice and personable."

Pros: "Kind and helpful staff, clean plane, generous food and drink service"
Cons: "Very cramped and thin seats, and rather hot temp in the cabin"

Cons: "na"

Pros: "I liked that there was no one in the seat next to me. The seats were large enough. I am 5'9" so that is always important for me."
Cons: "The kid sitting behind me intermittently kicking my chair. I was awoken with 3hrs left to go with a hard kick. But kids what are you gonna do."

Pros: "Great staff making the best of the economy class conditions"
Cons: "I guess it's nice that seats recline and give a few extra inches, but the rows are way too close, so when seats are reclined, nobody's getting out, nobody's getting up to stretch, and nobody's using the tray table."

Cons: "The aircraft was downgraded from an A380 to a 777, flight was overbooked, food was not good."

Pros: "Great airplane - huge Airbus with excellent entertainment center for each seat. My kids loved the fact the plane had two levels - even though we didn't see the upstairs first class."
Cons: "It was a little cold but we should have asked the flight attendants to warm up the cabin some."

Cons: "They don't tell you upon booking that if you want to sit with your party you need to pay an extra $60 per seat. We were on a double decker and my little sister was on a different level from me. They wouldn't let me down to go see her after we were delayed for a couple hours. Ran out of food choices by the time they got to us. Because it was so large, boarding and unboarding took FOREVER. Finally, it was HOT. Uncomfortably so, both levels were extremely warm and there are no personal vents that you can open above your head. I would not fly this again."

Pros: "the seats,leg space"
Cons: "crew should be more involved"

Pros: "Pros..Communication was excellent, we knew our flight was delayed hours in advance so we could prepare, they rerouted our connection so we didn't have to worry about that on arrival, and the onboard crew was excellent and caring. They helped a family to sit together by asking for volunteers to move, and they helped me locate my daughter who had been delayed by a problem with gate check in. The flight was smooth and we all arrived safely."
Cons: "The seats in economy were extremely cramped, there was no legroom and I don't know how tall people could fit in there. There is no way a person could get out of his or her seat to go to the bathroom without making the others in the row stand up and get in the aisle and that's pretty uncomfortable to do on an overnight flight when people are sleeping."

Pros: "The addition of headrests are very good."
Cons: "the seat size, like all other airlines, is small and uncomfortable for 7 hours flight."

Cons: "When you book BA and end up with Iberia, that’s definitely not what you want..."

Cons: "My checked bag did not make it to London, and it’s really affected my short stay which requires a lot of traveling around England."

Cons: "Missed my transfer in London because the plane took too long to unboard and I was unable to make it to the gates of my next flight in time, despite there being over an hour connection time. The flight came in slightly late and passports were re-inspected upon unboarding which wasted a lot of time, and Heathrow is a nightmare of an airport on a good day, which made it very difficult to get where I needed to go."

Pros: "Arriving ahead of time"
Cons: "Too hot in the plane"

Pros: "The aircraft comfort"
Cons: "Do the checking before not 15 min before the departure"

Cons: "Delayed by an hour due to inbound delay, causing a knock-on delay with plane maintenance. While fairly comfortably seated and offered water, this still was somewhat unpleasant especially after a long-haul from Havana"

Pros: "Not a lot."
Cons: "Arriving at the gate whilst the flight was still boarding, with a boarding pass in my hand, and being told that my seat had been given to someone else because the Airline unilaterally decided that my connecting flight from Bogotá would not arrive in time. Followed by two hours of Iberia staff being surly, not looking me in they eye and doing absolutely nothing about getting me home. I have now been travelling for nearly 30 hours without sleep, am stuck in Madrid with no certainty of when or how I will get home or see my luggage again, and am seriously seriously pissed off. I do accept that things can sometimes go wrong and that it is nobody’s fault. This is definitely somebody’s fault."

Pros: "Every thing was ok"
Cons: "N/A"

Pros: "The food was nice."
Cons: "There was no water in business class toilets. The staff are not polite."

Cons: "I was not able to check in online"

Pros: "The screens on a dozen seats just failed a few hours in - engineering issue. And breakfast was a cold pretzel. Food gets let’s generous on BA all the time. The crew were lovely."
Cons: "A 2330 Flight ran significantly late with a passenger delay and then de-icing. The repeated assurances of “a 10 minute or so delay” were obviously not correct. Takeoff close to 0100 was followed by drinks AND then food - my vote would be neither. Please oh please just let us sleep."

Pros: "Madrid's airport is comfortable and modern."
Cons: "Unless you paid you do not even get a seat assigned until you get to the airport. No food or even drink unless you pay."

Cons: "Seating and not so friendly"

Pros: "Heathrow Airport has a lot of stores to keep you occupied"
Cons: "Late notice of where our gate was located. By the time we got the news, we went to our gate and the people were already boarding"

Pros: "I like the staff and the generous host of them"
Cons: "The price was not matching the benefits of the ticket because it was without check in bag (luggage) and every single thing you have to pay The type of aircraft there are using its too small business class is very poor nothing to compare with other company."

Pros: "Crew was nice and I had a great flight with Iberia on my flight from Chicago to Madrid"
Cons: "I am 6 feet 180 pounds and I had absolutely no legroom was completely stuck in my seat can’t believe that a tourist class seat is this small with no legroom"

Pros: "That I arrived"
Cons: "Iberia flight was delayed by 45 minutes causing me to miss my connection from London to Dublin."

Pros: "Airbus 320"
Cons: "Boarding process and pitiful legroom space . Iberia clearly loves showing the privileged few who have paid top dollars to be at the front , that we must be made to wait and struggle to get to our seats .Then, we have to squeeze into a tiny , pitiful space of a seat .....Even Ryanair does better !"

Pros: "seat is comfort"

Cons: "I stopped at the Iberia check-in at Barajas in Madrid. They sent me to BA check-in, where I waited 45 minutes to find out that I should be at Iberia check-in. Then, Iberia check-in had to send me to last minute clerk or I would have missed my flight. Last minute check-in ended up being the same place and same clerk I began with."

Cons: "A porter checked our bags at the gate without asking us whether we were traveling beyond London, so the bags were never transferred to the transatlantic flight nor did they arrive in SF. It wasn't necessary to check them because there was plenty of room in the overhead bins when we got on the flight. We immediately asked a flight attendant to help when I realized they might not go through and he said he spoke to someone who caught and tagged the bags to go through, but it still didn't happen. It would have been easier if he had just brought them to us on the plane. Another women's bag was taken with all her baby supplies and bottles in it for a 16-hour travel day. Very frustrating for all of us."

Cons: "Mistake Kayak or its subcontractor made in listing the name of my wife incorrectly. This created a real hassle in getting a boarding pass in her name"

Pros: "Arrived on time"
Cons: "The seat pitch was so small my knees were hard against the seat in front of me for 1.5 hours and I was miserable the whole time. To put this in perspective this was the most uncomfortable I have ever been on an airplane. My legs hurt the whole flight. This was the first leg of an expensive international flight and given the price of the 2 legs I should have been upgraded to a more comfortable seat. My flight to Europe on Iberia was excellent. However based on this bad experience I plan to avoid Iberia in the future because they treat their high price paying customers poorly. Peter Valorz Valorzp@yahoo.com."

Cons: "There was no complimentary water or beverages"

Cons: "Very pleased with overall service and hospitality"

Pros: "Nothing stood out."
Cons: "Late. Ineffective boarding - announcement said we would board by row, but actual boarding was by mass crowding, with no attempt by crew to improve matters. No recognition of dwindling baggage storage space meant that I had to cram my suitcase under the seat, and spend the 2.5 hour flight with my legs jammed against it."

Cons: "Upon boarding the aircraft was really hot, I was sweating in my seat... I did not receive any complementary drinks or snacks."

Pros: "Movies, no delays"
Cons: "Luggage was not documented correctly to my final destination by Iberia"

Cons: "Very limited room to move. Rather impersonal"

Pros: "Comfortable flights & on time"
Cons: "Service, flight crew seemed to busy chatting instead of serving."

Pros: "Nothing"
Cons: "They forced us to check our bags at the gate even though we had an international connection to make in London--to continue flying to Chicago. As a result, we had to go through customs and security in London, and would have most definitely missed our connecting flight back home to the States if not for a woman in customs at Heathrow who let us cut to the front of the line. I will never fly Iberia again and will be lodging a formal complaint."

Pros: "Nothing"
Cons: "No free snacks or drinks"

Pros: "Easy check in and comfortable seats"

Pros: "Flight attendant didnt help to pup up my luggage; even water was not free"

Cons: "Seats are tiny. No legroom."

Pros: "The ease at putting my luggage in.."
Cons: "The prices of the food and drinks!! Ripped off!!"

Pros: "Everything was delightful, definitely my best ever flight!"

Pros: "We were overall very pleased with everything about, thank you!"

Pros: "Space, meals, movie selection"
Cons: "N/A"

Pros: "The crew was fabulous! And the ride was on time and had plenty of entertainment."
Cons: "My only complaint is that the seats were very tight in the economy class. We were packed like cattle. I know these were the "cheap" seats but for almost $1500 I would hope for a bit more comfort."

Pros: "Nothing"
Cons: "Kept us waiting for five hours"

Cons: "Late departure."

Cons: "The seat did not recline, a bit ridiculous for a plane that size"

Cons: "The fight from Chicago to London was a nightmare."

Pros: "Loved the gluten free meal option."

Pros: "Spaciousness of aircraft, comfort of aircraft (vibration, noise)"

Cons: "not enough leg room. and i have to point out that I am a petite 110 lbs, 5'2" woman. although the flight is short, a complimentary snack and drink would have been nice. instead, you had to pay for anything you wanted. prices on top of that, were exaggerated. very disappointing."

Pros: "Great flight attendants."
Cons: "Plane needs wi fi and USB ports. It was a dinosaur ! Cramped seating. Expensive!"

Pros: "Good movie selection"
Cons: "VERY cramped"

Pros: "The flight from Raleigh to Heathrow London was LONG, so I especially enjoyed the wine being included without extra cost! Wine helped me to relax, read, & survive the long sleepless night!"