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The crew was very very nice and courteous. They definitely got their job done and made sure that passengers were taken care of.

It was a smooth flight and on time

great service, first time flying with Alaska Airlines

Boarding was easy. clean plane, crew was very friendly. I was very concerned though, when we banked left and did a complete circle in the air. An explanation from the captain would have been terrific. I made sure I was the last one to leave the plane and asked him about it when I saw him at the exit. He told me what happened but I would have liked to know while it was happening. Besides that, the coke and pretzels were divine. :)

coffee was horrible

Courtesy and smiling faces.

I actually have no complaints. All went well on both legs of my flight.

Coffe and snack

Luggage didn't arrive with us- Personnel were very helpful in finding our luggage and getting it to us even though it was an American Airlines error and not Alaska Airlines

The crew was wonderful! Everything else was perfect.

These seats are $50 extra, and yet the entire row doesn't recline. I feel like this should be clearly stated before allowing people to upgrade to "premier" seating. Our flight was a red eye and it was the worst sleep I've ever tried to have.

The gate agent helped half a dozen people (not including those described below) understand they were boarding with the wrong group.

Fully one-quarter of the passengers boarded as disability or premium. This included a party of eight that boarded with one person in a wheelchair because "We're all together."

boarding and gate agent were superb

temperature in the cabin was hot enough to roast a turkey

After my awful experiance with Virgin Airlines... Yes, I know about the big buyout/merger that will be happening... Hopefully I won't have to endure to much of the merge being from Alaska. Thank you for the Club49 membership benefits and for knowing what customer service really is all about! I fly Alaska. And there's a reason!!!

Ak Air always is on it.

Power connection

seat was not comfortable. Back and legs ached.

Seats, video and overall comfort are all very nice on the new 900's.

Nothing.

The in flight entertainment and the pilot being informative about what was going wrong at the Atlanta airport.

The insane process that followed the flight of rebooking - it would have been VERY HELPFUL to have access to the inflight internet so that I could have rebooked my missed connection before we landed in the ATL airport where it was past midnight and there were hardly any staff available for us to talk to and the lines to speak to anyone took literal HOURS to get through.

crew was great

staff from de-icing company failed to show, despite >24h of notice of snow; missed our connection baggage handlers destroyed suitcase

Row 19 on a 737ER is great for room, as long as you don't plan on reclining (I rarely do in a daytime flight)

A little overcautious regarding seating the cabin crew because of possible turbulence, but better safe than sorry, I suppose. However, it is a common occurrence on this particular leg, so don't board knowing you might need to take a "break" before you get to Atlanta.

I can't really complain. I slept, we got to our destination on time.

• Quick to board plane and take off • Flight arrived sooner than expected • built in plugs so you can charge your computer or phone.

They have a 20 minute policy for baggage claim. At the 19 minute mark they sent up about 20 bags and stoped. It took them another 30 minutes to start sending more bags. One of the airline attendants spelt a fruit package on the floor in front of me. The juice from the package got all over my bag below the seat in front of me, getting important military paperwork damaged and she didn't even apologize.