It might not have been their fault, but there was a two hour delay due to weather. Then we boarded and were about to leave when they said there were more problems at the destination, took us back to the gate where we had to fully deplane. But then five minutes later, they said everything was fine and to get back on the plane. This was the part that pissed everybody off.
Was notified the departure would be late. Later on it was suddenly on time. Traffic by LAX was horrendous, and I missed the flight.
You need a n/a category. Too short a flight for food. I love flying on Alaska from Santa Rosa Airport!
2 FLIGHT DELAYS? what an inconvenience to stay @the airport HALF THE DAY😳from 1pm till boarding @ 4pm pass 😠exhausting !
Flight was delayed - we left at 11:30 pm instead of 10:30 and it was extremely inconvenient. It affected both the day of the flight and the next day
Short flight so really no interaction with crew and there was no food. It was on time and comfortable. Liked the plugs in seat in front!
Quick, efficient, incredibly kind staff. It was a short flight (50 min)but still received beverage service. Treated my 5 year old like a star. Just endlessly appreciative.
I can't say yet as I'm still waiting for my luggage. I thought I had given my TSA # before my first flight but it wasn't on my boarding pass so my initial flying to my destination I wasn't able to utilize the device. I called Alaska Airlines and had it added to my profile. It still wasn't on my boarding pass so I had to go to an agent and have it added which took extra time as there was a line of people waiting to be helped.
Sat on tarmac for 30 minutes despite staring at three empty gates, one of which we eventually pulled into
The messaging about the change in flight destination and options for getting to SFO was poor. There should have been frequent updates. When I spoke to the boarding agent moment before we were supposed to board, he was flippant and offered no help before the announcement was made that transportation would be arranged. It was as poor of an experience that I've ever had.
It was as good as it could be. Flying is not a pleasant experience these days.
Be on time? When not on time a circling for over an hour offer more than 1 bag of chips to the passengers? It was a 7 hour flight by the time we got done.
Long story short, it was one of the better flight experiences I've had in some time when compared with other airlines.
Generally on time departures and arrivals, clean planes, sky miles membership provides great benefits (complimentary upgrades, etc).
N Everything was perfect from boarding to assistance to baggage in Tampa
Fast, lovely scenery, great info on the Delta flight screen about landmarks we were flying over. Great landing!
Long flight but comfortable and not freezing as I have experienced on Hawaiian flights to the islands. They gave us blankets just in case. Nice touch.
Staff were friendly and happy. Delta could make sure passengers that don't have the app know of changes. Without Kayak I would not have known about the change of gate or the delay. Kayak was faster to notify me.
There are 4 flights in consecutive gates with about the same departure time. Two flights were boarding at the same time. One was delayed or boarding would be happening at the same time. I am not sure what Delta and LAX need to do to have a better layout at the end of Terminal 2
I guess they don’t serve drinks on planes anymore
Great staff. Clean plane, but we were delayed for more than an hour due to maintenance issues and had to board another plane.
The boarding process on the departure from LA was rather slow even though I was in Group 1. For first class, I was not expecting to have to pay for Wi-fi but I did and then the wi-fi was spotty. The entree was surprisingly good and so that was a pleasant surprise. However, once I got to Houston, it was terrible. Unfortunately there was bad weather but the constant gate changes for my connecting flight was difficult to manage due to having to navigate back and forth between different terminals.
Flight was delayed but more than 90 minutes. This caused me to miss my available windows for pick-up by a friend. I had to pay $125 for an uber back home from the airport which was an added expense that I had not budgeted for my trip. Staff was friendly.
My flight was canceled a few hours before boarding. I was rebooked on Copa airlines and missed an important meeting .
OK, we were delayed and had to de plane and reboard.
Crew was great (professional, attentive, prompt). Snacks for 4 hrs flight is deplorable.
The gate was too far away for the connecting flight
For a 22 minute flight all you expect is for it to be safe and comfortable
Horrible. Delayed on both planes several times. No attempt to fix it
The seats seem to be a little cramped, and there really is no entertainment unless you use your own device, which I'm not able to do. The flight from LAX to Palm Springs - passengers put small items in the overhead bins, like small backpacks, jackets, purses. When I boarded, the bin over my seat was full and I had to search to find a bin for my roller bag. I noticed hardly anyone had an item stowed under their seat. There should be more guidelines for people to follow.
The gate experience at LAX was abysmal (same for the arrival experience two days prior). Despite the LAX -> SAT schedule of two flights daily, our departure gate was at a smaller hub that we had to be bussed to from Terminal 4. Fortunately, I arrived at LAX extra early and had time to spare, but if I had not known, I might have missed my flight. I looked at the LAX airport map in the AA app and there was no indication of the additional boarding process. Lastly the gate area we were bussed to was crowded with limited food and beverage options. On flight, the fight attendant was hospitable and attentive, the flight was smooth, and AA's free (and working) wifi for AA members were all on the positive side.
Our flight from JFK to Madrid was delayed. We had to go from one side of the Madrid airport (Terminal 4s to the far end of terminal 4 - Gate K98) to our gate in less than 30 minutes. Put passport control and security/baggage check and that’s very hard unless you’re Usain Bolt. I called Iberia Airlines and the telephone customer service told me that I was going to have to pay to re-book. Luckily the help desk in the airport (who was dealing with dozens of people from the same JFK-Madrid flight) did not charge us extra to reschedule to a flight 8 hours later. They also gave us a voucher for breakfast and lunch. Glad the actual person at the airport had some actual sense.
The flight from LA to Chicago was smooth and service was very good overall.
Left early arrived early..right amount of talking from pilots..of course had to love the biscuit and water!
Boarding gate at LAX was too crowded—two gates next to one another
On time departure and early arrival. Flight attendant very nice.
We left at 1030 am pacific from LA and supposed to land at 7 pm Eastern in NY. They made a detour, stopped in Philadelphia and didn’t land till 1130 PM Eastern!!! Worst flight experience with no pilot communication with no explanation as to what was going on. Everyone was very frustrated to say the least.
Flight boarded from Gate 159B, the farthest gate in the LAX Bradley Terminal. While the flight operated on time, the first class cabin attendant made no recognition of my being an Advantage Executive Platinum member.
The flight itself was excellent but the gate attendant made me check my carryon since she said it was an inch too big. I’ve had no problems with this carryon on recent flights on Qantas, Delta, Austrian, Southwest Airlines even though the overhead bins are the same size. there were other carryons in the bins that also looked larger than mine and there was room left in the bins for more. When I picked up my carryon from baggage claim one of the wheels had broken off.
I was in last row so that is never great bc the person in front of me leaned his seat all the way back into me.
Remind customers of the need to have passport or new ID for boarding.
It was ok. It was expensive to check 2 bags ($75.00 per bag), and then it took a long time to wait for shuttle to take us from one terminal to the terminal where the plane was taking off at LAX. And all of this for a flight where we had to pay for any food or drink that was not water.
When I wanted to check in 3 hours prior to boarding time, the employees mentioned “a little over an hour delay” so I waited for an hour then I went to go look for food in the terminal and most people from that flight were in the same area looking for food. Finally I decided after food to check to see if it’s anytime closer and now it’s 2 mins until boarding closes?! What are you kidding me? I didn’t receive anything via sms about boarding now nor via email or on the intercom. I luckily made it through, barely, and then there’s no room for my carry on mind you I’m in the very first row so I had to place my purse in one further row back and my carry on sections down. Not sure who pays for better seats to get your stuff placed all over the plane but that was the worst experience I’ve ever had flying with anyone.
I liked the turn-style feature at gate 209B at LAX. Very efficient process. The gate staff also made several, clearly directed announcements so I felt very informed.
The seats were awful, hard plastic covered in sheet vinyl. The airline tries to scam you into paying extra to get seat together when the flight wasn’t full. They were going to separate a family with young children but my wife who had a row to herself gave up her seat so the young mom could be with her young boys. I’m never giving this airline my money again.
It was a short flight so no food or entertainment….
Flight was delayed 3 times, would have been nice to have received text message instead of email notifications. Frontier app wasn’t even updated accordingly, no gate number disclosed. No agent at front desk of gate to inform of delay. Very confused and left if the dark
They changed the timing , first delayed by 4 hours then went back to 40 mins late, we had to run back to airport to not miss our flight. This is ridiculous
With frontier you get what you pay for. The flight was two hours late. It’s a tight fit for the number of people they bring but you get to where you’re going cheap. Sometimes that’s more important than a nifty drink and cool TV..
Horrible! The short distance flight ended up taking 5 hrs! There was a 3 hr delay for the flight to take off and there was a 70 min wait on the tarmac for some bogus reason that the pilot said the gate he was supposed to board was taken up. After a 30 min wait he said the plane that was supposed to push out of the gate called a medical emergency and 40 min later he ended up boarding another gate. For the initial 3 hr delay there was no information/alert about the gate or delay in the app or the boards up until the boarding time and even beyond! Had to walk all the way to the end of the terminal to find the frontier staff to ask what was going on. Avoid this airline at all costs! If you have carryon bags or checked bags , their prices come equivalent to the prices of more reliable airlines. They are the worst in timeliness at 60% (reported as delayed) this year (check the data) by a high margin even compared to the second worst airline. If you are ok with having a miserable flight experience with the odds close to flip of a coin, feel free to try them. If you value your time , money and flying experience, stay away.
