Late, broken Wi-Fi, hot the entirety of the flight. Typical mediocre air travel.
Pros: "The flight was great. No complains to the crew."
Cons: "The drop-off bags at LAX is a mess and you have to stand in two separate lines to drop off your bag. First you have to print the tag and then go to another long line be with 2 employees only to drop it of instead of having one place to print and drop off at the same time. Poor system. Moreover while there was plenty of time my bag did not make it on the same flight. It will arrive on the next flight hopefully. I had to wait in another line for 30 minutes to arrange the delivery and verify all my information. I truly believe that to make a trip great both arms - the airport and the flight experience should be perfect. Unfortunately the ground experience does not allow me to give a higher rating."
Cons: "Took a long time to board, we were about 10 min late to take off"
Pros: "Love United’s service. Nothing to complain about."
Cons: "There are hard to reach outlets and no ports to charge a device without a box. Also, no monitors."
Cons: "The boarding process was chaotic and the plane attempted to land once, got about 100 feet from the ground and had to pull up. So we basically landed twice."
Cons: "Crew not friendly, no space on plane"
Pros: "Speedy departure and arrival early"
Cons: "There were a few bumps. Would be nice to use points for seat upgrades"
Pros: "One if the bathrooms was closed and a second one had no running water."
Pros: "They got me to my destination safely and the flight attendants were all very nice"
Cons: "United is cramped and very cheap. They don't provide much in terms of amenities compared to a lot of other airlines."
Pros: "Slept through most of the flight."
Pros: "The crew was great!"
Cons: "My tv screen did not work."
Cons: "The pane was obviously old and interior parts were barely staying on. The seats were rundown and very uncomfortable. The power outlets were not functional."
Pros: "We were on time"
Cons: "The annoying person next to me"
Pros: "Entertainment was fine."
Cons: "Boarding process at lax lumped groups 3,4,5 together, guaranteeing chaos. No UA employees provided effective communication of process. Line was so long nobody could hear. Flight delayed as well, insufficient planning"
Pros: "Amazing first time doing a first class flight and loved it!!! I would highly recommend it to my friends! Thank you"
Pros: "Just like what I wish, comfortable, on time."
Cons: "Did make this flight due to severe delay in Santa Barbara"
Cons: "My family was made to suffer due to United's inability to get all passengers off the plane in a timely manner. We all suffered for 25 minutes in a hot plane. We got nauseous from the heat . We ad to sleep on the floor of the airport in CO because we could not get a flight for that night. We missed an important Military graduation that is once in a Lifetime Experience. Your lack of customer service is appalling and I hope That I never have to experience that again."
Cons: "Booked a cheap flight but United wouldn't allow us to carry on our federally regulated carry on bags because we bought an economy class ticket. Made our flight expensive and will try and avoid United in our future flight plans"
Pros: "Absolutely nothing."
Cons: "Terrible. Flight was delayed by an hour. Gate was changed. Only reason I found out was because of email updates. It wasn't announced over the speaker. Although "comping" a film was a nice gesture, it would have been nice if the films started from the beginning. So it was basically pointless. Woman who sat next to me was a train wreck. When the snack/drink carts came around, I asked for a drink it was completely flat and disgusting. Just an overall terrible experience."
Cons: "Flight delayed. Missed connection. Had to be rerouted and what was supposed to be a quick flight to Tampa turned into an all day and night nightmare."
Cons: "Was flying from LA and the plane got to the Denver airport on time but had to wait 20 mins on the track for a diff plane to leave so our plane had a place to pull up. This made me only have 15 mins to board my connecting flight to Minneapolis. After I rushed to the gate, United told me that they had a smaller plane so 28 people had to take a different flight. How does that happen? The $500 voucher they gave me did not make up for the time I had to fly to Chicago to make another connecting flight to get to Minneapolis. This was my second flight in one weekend as I was flying for an emergency. Both times United switched its gates for the flights last minute so I was scrambling to get to where I needed to go. Never again."
Pros: "Good flight but the planes are definitely older and a little more run down."
Pros: "They crew tried to help us as much as they could given the fact that United computers were down and we couldn't go anywhere for 3 hours."
Cons: "Because both our Air China flights were late, we had to RUSH all the way across LAX, only to find out United's computer systems were down, then wait 3 hours to leave."
Pros: "I need a refund for all the inconvenience"
Cons: "Mess everything"
Pros: "First time I used this airline and will start to use it more often. Very pleased with all services."
Pros: "We were delayed coming into Denver for connecting flight into KC, but they held the connecting flight for those of us getting in a bit late. I appreciated that."
Pros: "Everyone was helpful. And professional"
Cons: "On all 4 of my United flights this past week, I could not connect to the peivate screening for longer than 23 minutes. A bit annoying really."
Pros: "Nice, big plane"
Cons: "The entertainment went out."
Pros: "Nice plane very smooth flight"
Cons: "Plane was late and missed connection to Wichita"
Pros: "We appreciated the free wifi and programs on the Wichita to Denver flight. After landing in Denver, my husband's back was hurting and they upgraded our seats for free."
Cons: "Sadly, there was no free wifi on the longer flights from Denver to Los Angeles."
Cons: "I was charged $7 for the TV and it should have been $5 as my flight was less than 2 hours and the TV kept going out."
Pros: "It was straight forward flight"
Pros: "Absolutely nothing about this experience has been good."
Cons: "Flight delayed 4 times as of 11:40pm, the flight was supposed to leave at 8:10. At this point we have lost a non refundable rental car reservation and a non refundable hotel reservation and not a single person at the "customer service center" could even offer an apology or a suggestion as to what our next option would be, given that we are meant to be at a wedding in the Denver area in the morning. The aircraft is apparently pulling up as I type this, but that doesn't negate the fact that we are now getting no sleep, and losing a significant amount of money in reservations because we will not arrive on time. Please advise and rectify."
Cons: "Having to cancel my flight and book another."
Pros: "The boarding was ok"
Cons: "The entertainment was terrible you couldn't watch anything but direct tv commercials no wifi or anything they ask you to perches it but aren't we paying enough atleast to have a single movie or tv show but no we get commercials the whole flight"
Pros: "All went well. Pleasant attendants."
Pros: "Seats we okay, and head rest was comfy"
Cons: "Flight attendants not the friendliest..."
Cons: "The crew was very non polite!. The flight was delayed. Asked for help from crew and she answered me with bad altitude. Never go with them again!!!!."
Pros: "The crew"
Cons: "Everything else"
Cons: "Crew was noisy, kept talking all together ,4 of them, in the front of the of the plane, loudly, and gossiping about other employees, so it was impossible to sleep and they seemed unconcerned with the passengers."
Pros: "good price"
Cons: "lots of loud, young people, but they weren't bad, just loud and young"
Cons: "Unfriendly flight attendants - over charge for bags ($55 for a CARRY ON??) - desk attendants were rude and visually annoyed I was even asking a question. Seats uncomfortable - charged for water. All in all an awful airline experience and I will not be using Spirit again."
Pros: "Loved the entirior design of the aircraft, the easy take off and landing and how the airplane was on an accurate time schedule!"
Cons: "There is no entertainment whatsoever. Even a simple wifi connection would have been great. Water should be free for customers"
Pros: "We were sitting 200 feet away from the gate and did not hear any announcements. About 10 of us miss the flight"
Cons: "will never use this airline again."
Pros: "We arrived at our destination."
Cons: "The crew was extremely rude and sexist towards a family with kids that were just trying to fasten their seatbelts safely. Instead of helping, they only got angry at the parents for not knowing how to get the seatbelts safely on their children. They repeatedly ignored the wife and kept addressing the husband as if she was not there. It was very uncomfortable to be around and seemed entirely unnecessary."
Cons: "My flight is still delayed 8 hours after it was suppose to leave. Luckily I booked a flight on South West and am home. I'm sure I won't get my money back as they wanted to charge me for cancelling."
Pros: "The crew was attentive, professional, kind, and capable."
Cons: "I purchased two snacks (cheese and nuts) and both were very stale and of very poor quality. Also, our plane was 1 hour late to depart."
Cons: "It's not that I didn't like it. They just don't offer food and entertainment."
Cons: "Worse airline ever they delayed my flight 9 hours and horrible customer service me I was flying out because a family emergency"
Cons: "I spent money on the cab to the airport only to be turned away because spirit canceled the flight. They told me my money would be returned but I have not seen anything yet."
Pros: "Boarding is easy, actual flight price is ok"
Cons: "Baggage fees are outrageous. It makes a great ticket price equal the competition or higher. 55 for a carry on, 10 dollars to talk to someone at the counter if you don't use the kiosk. I will pay slightly more in the future to never use them again."
Pros: "I liked the stewardess coming back to denver she was nice and beautiful"
Cons: "Seats are uncomfortable"
Cons: "Most uncomfortable seats I have ever been in.. Also had to sit on the tarmack for almost a hour the crew was very unprofessional I guess you get what you pay for I will never use them again."
Pros: "It was great everything on time and the fare was not that expensive"
Pros: "crew was nice, seemed helpful"
Cons: "flight delays and counter people information was hard to get, just flat crowded and bunched together like sheep"
Cons: "Everything was awful from the way they handled bags, to the communication about delays, to the delays themselves, to the failure to take care of passengers given the long delays. Before signing up for a Spirit flight, make sure you add the cost of checking carry-on bag, getting a seat assignment, getting any water during flight, boarding (yes they up charge for boarding). Then, make sure you factor in the small size of the airline which makes it far, far more vulnerable to weather delays - fewer planes, fewer pilots, fewer re-routes available. Also, add at least an hour to the end of each flight to get your bags if you do check them. So, you don't save money or time, and you're very vulnerable to weather and mechanical. With their organization this bad, I can only imagine how weak their mechanical is."
Pros: "easy and on time boarding, easy flight."
Cons: "I am lucky it was just for a 2 hour flight, seats were very uncomfortable"
Cons: "Our flight was supposed to be direct to Denver. It was changed to a connecting flight they Vegas. We arrived home almost 5 hours later than we had originally booked. There was no notification to me about this change bc inbooked the flight thru Kayak. Either Kayak or Spirit should have notified me of this. We could have spent an additional 2 hours with our son who's away at college. I find this to be completely unacceptable. I do my part to pack within your rules, article to my flight on time and respectful to the crew. This will most likely be my last time to fly with Spirit. There was no email or text with regards to this change. Every other airline I have flown with will either send an email or text if there's a change in flight status."
Pros: "I did like the price point of the tickets very little in delays and customer service was on point all the way around"
Cons: "The cost of baggage was three times as much as my ticket maybe bump the price of tickets up a bit and make two bags free a carry on and a check if it weighs more then say 40 lbs then charge a higher fee."
Pros: "Great boarding time! Fit my schedule perfectly!"
Cons: "Seats don't recline."
Cons: "I didn't like that my check in bag was 47lb and I was over the limits. Very disappointed."
Pros: "I appreciate the low cost airfare and don't mind the simplicity of the in-flight services."
Cons: "Baggage fair is absurd."
Pros: "Cheap tickets"
Cons: "Everything has a price. I don't have across on my return to print a boarding pass before I get to airport so now I have to pay $10 to PRINT a boarding pass from a kiosk. Come on, really... $10 bucks?!"
Cons: "There should be a very clear notification of the bag fee cost and a way to prepay that is also simple."
Pros: "Good seat, enough room"
Cons: "Cost for food"
Pros: "I arrive safe"
Cons: "I spend more with my luggage than fare it was not disclose Not even water or snack"
Pros: "Crew were helpful"
Cons: "The uncomfortable seats, the fact you have to pay for your check in, they are always late. Never traveling with spirit ever"
Cons: "Overheard the pilot saying that the plane we were boarding was a "POS," and that he didn't feel confident in the repair that caused our flight to be delayed."
Pros: "Flight crew was perfect!!!"
Cons: "Better seats"
Cons: "Basically Spirit airlines is deceiving the customers when you play the ticket price game. Everything is an add on. Really?? I have to pay more to select my own seat? The final price of the ticket did not compare to other prices I could have gotten, but since I never flew Spirit I was unaware. I will never fly your airlines again."
Cons: "Too easy to miss that they charge for carry-ons, and charge for drinks and snacks too"
Pros: "Absolutely nothing"
Cons: "They nickel and dime you to death. Just horrible. The ghetto of airlines"
Pros: "Not crashing"
Cons: "Late schedule, last bags, rude airport personnel"
Pros: "Staff was friendly enough and did the best they could in our delayed situation. Pricing was great and economical but I'm realizing you get what you pay for in this business."
Cons: "Our delayed flight was 90 minutes overdue and when boarding it took another 30 minutes of sitting in a hot plane waiting for pilots. I get that things happen but the communication should be more transparent as well as timely. Your guests were treated as an after thought in the line of communication. While we watched the attendants laugh and talk up front without a care in the world, your guests were hot and confused as to what was going on. And rather than ease our minds the staff treated us as children who needed to be contained. More customer service less dismissiveness of your patrons is my recommendation."
Cons: "I was not informed of the 45 min check in cut off, and so Lost hundreds of dollars. I will never use your site again."
Cons: "There was a rotten banana peel stuffed in the pouch in front of my seat, and it smelled really bad."
Pros: "We didn't crash"
Cons: "Everything else"
Pros: "Nothing, although the air was breathable, so could have been worse"
Cons: "Bag charges thru the roof, charge for coffee (that tasted terrible as well), ticket change policies, etc, etc"
Pros: "everyone was personable friendly, and professional."
Cons: "the were no peanuts."
Cons: "My bag was Lost on my connecting flight and did not make it to my destination. The customer service that I experienced with spirit and the baggage pick up in LAX was the worst I have ever encountered. I had to contact corporate in order to start seeing resolutions [words of the employees]"
Cons: "Carry on and checked bag fees way too high. And if you didn't pay in advance they'll charge you $100 at the gate. They don't even give you water on the plane. That's $3. Seats don't recline. Tiny little tray table, won't fit a laptop. If you want to select seats in advance, that costs extra. Return flight was delayed due to limited staff available. Really? And it took them an hour after we were supposed to board to even communicate anything about why we were waiting. No attendants at the booth to even ask during that time. This is a lousy way to run a company!"
Pros: "The price of the flight is hard to beat. I can live without the seats reclining and a free soda."
Cons: "Pay attention when buying your ticket. There are extra fees like paying for the seat you want or for checked bags."
Pros: "Not very much."
Cons: "All of my flights were delayed due to plane issues. Also, when I received my luggage bag from the plane.. It was completely destroyed.. The side of it was broken off and the outside was covered in some type of black marks. Not impressed what so ever. Never will fly this airline again."
Cons: "On the sight online does not tell you that you have to pay for each baggage $50 dollars people should know that! !!!!so they would not be surprise .At cheking in my parents the lady wasn't as nice just because we didn't know that we have to check in on one of the machines! !!!not a good experience!"
Pros: "Overall, a really good flight. Came into destination early."
Cons: "Felt like the crew was pushing the credit card applications too much, once would have been enough."