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Flying into PAE was so easy because it’s baggage claim is quick and accesible. I had a car rental and the counter is inside the baggage claim area, very convenient.

Alaska is consistently the best in all categories. Excellent airlines and employees

The plane was put out of service and had to wait for a new plane to be assigned. No one had any information and the information on the screens was never updated. The call wait time was 2 hours and the estimated time for text assistance was 55 minutes which was a lie because after 55 minutes nothing happened. I understand that delays happen but to not have anyone available to provide any update or reassurance was just negligent. Also, what is the point of having an 800 number if no one answers it and don’t get me started on the text message system. Ridiculous!

The flight was canceled at the last minute and we got very upset as we had plans in which our schedule that affects a family reunion was in jeopardy.

Flight was delayed which caused us to have to change our connecting flight. Grilled cheese sandwich was served very hot.

Staff are helpful and patient. I don’t appreciate the almost 5 hours delay and also the delay of our luggage and being switched from one carousel to another to pick them up.

We waited over an hour for our luggage to arrive at the carousel in Seattle.

I ordered the fruit and cheese plate on both outbound and inbound flights, the cheese portion on the inbound flight was half of what it had been on the outbound flight. 🙁

Check your emails that you sent me. 9 emails were sent telling me that my flight is Delayed. Each one with a different time 7:10, 7:55, 9:31, 9:09, 9:29, 9:44, 10:00, 9:49, and 10:10. That was how my experience went.

Even though we checked in, checked bags, and went through security, I was told at the gate that I hadn’t checked in. I was pulled aside and had to verify my identity yet again. Otherwise, the flight was fine.