Daily cleaning, installation of cabin HEPA filters
|May||Best time to beat the crowds with an average 35% drop in price.|
|July||Most popular time to fly with an average 32% increase in price.|
Average price round-trip
|$628||(avg. price over the last 2 weeks)|
Good deal round-trip
Good deal one-way
The United States has restricted the entry of all foreign nationals who have passed through or have been in China, Iran, Most European Countries, UK, Ireland and Brazil in the past 14 days. Please see our Coronavirus (COVID-19) Travel Restrictions page for more information on restrictions worldwide.
There are no direct flights for this route listed on KAYAK, the shortest multi-flight duration is 12h 25m.
In the past 3 days, the cheapest one-way tickets were found on British Airways ($199) and TAP AIR PORTUGAL ($222), and the lowest round-trip tickets have been found on Multiple Airlines ($333) and British Airways ($347).
For Lyon Lyon-Saint Exupéry to Chicago O'Hare Airport, Monday is the cheapest day to fly on average and Thursday is the most expensive. Flying from Chicago O'Hare Airport back to Lyon Lyon-Saint Exupéry, the best deals are generally found on Sunday, with Friday being the most expensive.
KAYAK is a travel search engine. That means we look across the web to find the best prices we can find for our users. With over 2 billion flight queries processed yearly, we are able to display a variety of prices and options on flights from Lyon Lyon-Saint Exupéry to Chicago O'Hare Airport.
KAYAK’s flight Price Forecast tool uses historical data to determine whether the price for a flight to Chicago O'Hare Airport from Lyon Lyon-Saint Exupéry is likely to change within 7 days, so travelers know whether to wait or book now.
Hacker Fares allow you to combine one-way tickets in order to save you money over a traditional round-trip ticket. You could then fly to Chicago O'Hare Airport with an airline and back to Lyon Lyon-Saint Exupéry with another airline.
Sometimes travel dates aren't set in stone. If your preferred travel dates have some wiggle room, flexible dates will show you all the options when flying to Chicago O'Hare Airport from Lyon Lyon-Saint Exupéry up to 3 days before/after your preferred dates. You can then pick the flights that suit you best.
Scores according to KAYAK customer reviews
Cons: "Did my check-in 24 hours before to make sure I would have an aisle seat ... Lufthansa changed my seat at last minute to a window seat!!! What a poor customer experience."
Cons: "The airline cancelled my ticket and did not notify me. I found out only when I arrived to check my bag. Lufthansa cancelled my flight because they said I had “no showed” for my previous flight two weeks before. This was absolutely not true."
Pros: "Very nice new clean airplane (beautiful), excellent crew"
Cons: "Lufthansa may consider reworking the boarding area"
Pros: "Never seen such a large streaming movie library. Never seen live stream at seat from cameras (3) outside the plane."
Cons: "It was not clear this was a no-checked-baggage flight, seeing as I specifically searched with flights with luggage. I chose Lufthansa's flight counting on the fact that international flights always allow one checked bag. I had to pay on that way here. I"ll have to pay on the way home."
Pros: "TSA made me miss my flight i have to wait until 7 am for a new flight"
Cons: "TSA made me miss my flight i have to wait until 7 am for a new flight"
Cons: "We waited for an hour at the gate for other passengers, to where we missed our connection in Chicago and did not get back to Austin, TX for another 24 hours."
Pros: "Never was able to get on flight airport evacuated because of security breach. Mass confusion and unable to get back through security in time to catch flight still waiting to be rebooked."
Cons: "All flights cancelled. Stuck overnight."
Pros: "Flight was comfortable and quick."
Cons: "United charged me a Bagage fee of 25 dollars and they where not supposed to since it was a international flight. The knowledge of the agent was not very good. Now I will have to write to Lufthansa and hoping they will reemburse me."
Pros: "The plain was verry clean,better comfort(new plain)good food&entertainment"
Cons: "The connection from the other flight was verry short,verry confusing with the gates!!!"
Cons: "While missing a connection happens sometimes, Lufthansa was particularly dreadful in handling the situation. Hundreds, or perhaps thousands, of travelers were not informed about what was happening with their connections, or given any guidance. This all arose from around an inch of snow in Frankfurt. It caused bedlam at the Frankfurt airport, which the Lufthansa staff appeared utterly unprepared to deal with. This is our second very bad experience with Lufthansa."
Pros: "The crew was really great. So pleasant and helpful. And, it was nice this time as it wasn't too crowded!"
Pros: "Crew were friendly"
Pros: "The flight was delayed due to air traffic control issues. It didn't make a difference for me but many people missed their connection. However, the crew were all friendly and the Captain was very outgoing and communicative."
Cons: "Late flights are never good."
Pros: "On time and straightforward - unlike the previous night when an Air Traffic Control weather delay prevented a connection at Chicago (no fault of Lufthansa). So I stayed over in Arkansas at home as there was no offer of compensation (hotel or $) for the delay."
Cons: "narrow seat"
Pros: "Nothing in particular"
Cons: "The shabbiness of the plane. The cramped space. The lack of overhead bin space. In fact, the space above my seat was full of suitcases of the crew. I had to find space somewhere else. If I had not been able to board early, I probably would not have found space."
Pros: "The crew was very nice. I had an exit row so plenty of leg room."
Cons: "It was a short flight so it didn't really néed food and didn't have entertainment. They hand out pretzel mix, not something I can have (celiac). Doesn't matter on a short 1 hour flight."
Pros: "The staffing was adequate, the service didn't take inordinate time!"
Pros: "I would like a direct flight from Krakow to Chicago. Lufthansa is a very good airline to Poland. Would definitely fly Lufthansa again."
Pros: "LH is a good airline to fly. The 747-8 is very cramped in economy but an Airbus gave a bit more room on the return."
Pros: "Nice, comfortable , spacious seats in premium economy. Nice attendants."
Cons: "temperature in the Premium Economy sections was freezing. Me and the person next to me wore 3 blankets each and were still shivering from the cold. The windows had ice on them (on the outside of course). Several people got up and wore their jackets and sweaters in addition to the blankets. In the Economy section the temperature was just fine (my husband sat there) and we had to alternate seats so that I don't freeze. He paid extra for me to have a more comfortable arrangement, but it ended up being way too cold. That did not happen on the way to Europe..."
Cons: "Didn't happen. Missed it and got re routed thru United."
Cons: "Broken chair would not stay reclined. TV screens need to be updated. The touch feature only works half the time. You have to keep tapping it. Temperature on the plane goes from freezing to hot. Very uncomfortable."
Pros: "Friendly, attentive crew. Delicious food"
Cons: "Price to bump up to next economy level was prohibitive"
Pros: "Service from Chicago to Munich excellent! Air Dolomiti flight crew superb. All cockpit crews competent."
Cons: "Poor attitude and service in US from United flight attendants."
Pros: "Crew was great, movies we good. Plane was nice, drinks were readily available. After our missed connection the employee that got us our hotel was very nice and helpful."
Cons: "Even if everything was on time we would have had a very hard time making our connection to Austin after customs and security in Chicago. The tickets never should have been sold that way."
Cons: "A disaster but was able to arrive 5 hours later to my destination. Better than a day late."
Pros: "The stewardess who served drinks and snacks were kind, fast, and efficient."
Cons: "The woman at the United Airline check in counter before we boarded the plane was rudely yelling at everybody to board the plane. She was very unpleasant, not welcoming, no smile, just plane yelling."
Pros: "It was on time."
Cons: "It was overbooked."
Pros: "Staff was amazing - so incredibly friendly and went the extra mile in every way they could."
Pros: "Trip was very comfortable. I was also upgrades which was very nice. I will check the rates for Lufthansa every time I go to Italy. It is the airline of my choice. Also the plane was new and very clean. Thanks Vince F. Chicago"
Cons: "The plane boarded late and arrived late so we almost missed our connection."
Pros: "On time"
Cons: "Food Not being able to select seats at online check in as flight was operated by united"
Pros: "Good flight, Friendly staff."
Pros: "Good service."
Cons: "No Tetris game"
Pros: "the food"
Cons: "the leg room"
Cons: "Flight was operated by United. The gate crew were rude. The food was horrible. The flight attendants were at best mediocre."
Pros: "Flights were on time. The aircraft was new and well equipped."
Cons: "Unable to check-in online. Unable to pick seats for the connecting flights at my first in-person check in because flight operated by a different airline (United). Afterwards it was too late to chnge seats as all of them had been assigned."
Cons: "Haven't flown out yet."
Pros: "Great price. Everything on time. Great email updates."
Pros: "crew was good and that's about all."
Cons: "Again bad food.....was sick from flight over......VERY cramped!!!"
Cons: "the flight was cancelled"
Cons: "They were striking and the flight was cancelled night before and we had to fly with United Airlines"
Cons: "Lufthansa struck when I tried to fly from Kansas City to Napoli Italy on September 08, 2015. I was delayed four days. It took me 5 hours to rebook my flight. Then when returning to Kansas City on November 12, 2015, they had another strike. This time I was forced to purchase 3 days of motels and expenses. It took me 6 hours of making phone calls to rebook my flight. I kid $100 extra to choose my seats since I have PTSD from 24 months straight in Iraq. I panic when I feel confined. So I choose my seats carefully. And now on both trips, Lufthansa chose my seats for me. Just pisses me off all the way around."
Cons: "Flight were delayed abnd canceled"
Pros: "Those beautiful British accents (ok English spoken properly)"
Pros: "The communication of information for the flight by the flight attendants before boarding. Our flight was delayed by 1hour because of bad weather condition in London and the cruise communicated very well about it."
Cons: "I wish there was some entertainment available on this type of short flight."
Cons: "Connecting flight experience - Had to wait in a line for around 5 hours just to speak with a customer service representative at the London airport because my previous flight was delayed and I had missed my connecting flight."
Cons: "My main issue is that I wasn't adequately informed that it was a codeshare and that I could choose my seats ahead of time"
Pros: "It was awesome how the windows are tinted and you can sometimes control it, and the new TV things on the back of every seat are truly amazing!"
Cons: "WHY is there no dairy free food?! I'm vegan but even for lactose intolerant people with more normal diets - there were absolutely no options! "meatballs and rice or pasta with a cheese sauce" - come ON! It's not that hard to make a vegetarian option that also happens to be dairy free!"
Cons: "Should have more room on international overseas flights"
Cons: "My baggage was lost. This is ridiculous."
Pros: "Fortunately, BA got us on another flight--so our vacation plans weren't totally ruined!"
Cons: "Unfortunately we didn't receive notification that the originally scheduled flight no longer existed. We had paid a higher price to use the regional airport. When attempting to check-in online, there was no flight. The new flight involved a 2 hour drive to a different and added 2 weeks of parking charges that we wouldn't have otherwise had."
Pros: "Food. The chicken makhani was tasty and food overall was good"
Cons: "Dirty aircraft Tired crew Glitchy entertainment Slowest of boarding Super slow service Overall a disappointment"
Pros: "Just the right amount of flight time and arriving early in the morning. Dreamliner makes the flight much easier. Always get either 3rd or 7th row seats with window bed and free access to isle."
Cons: "Usually starts late sometimes in London, and always on some remote gate."
Pros: "We had a ton of extra leg room"
Cons: "Boarding was a bit chaotic."
Pros: "Left and arrived early"
Cons: "Twice requested water that never came. On landing, the plane swerved and felt like it dipped to the right before straightening out. a little unnerving."
Pros: "Wonderfully professional crew. They made the flight very smooth and efficient, and I'm grateful for their hard work and high standards."
Cons: "They lost all of our luggage from our group traveling together. 8 bags didn't make it. Very frustrating."
Pros: "AA has domestic US mkt. monopoly - they don't care to improve. People will not stop traveling so take them for suckers!!!"
Cons: "On flight service"
Pros: "Our original flight was delayed an hour, then 4 hours, then eventually cancelled. The last gate crew gave us no updates other than saying it was being delayed to a maintenance check. We eventually had to rebook our direct flight from ORD to CDG to then ORD to LHR and then to CDG. Because of this delay we missed most of our first day in Paris. The flight crew from LHR to CDG was very polite and friendly! I will be doing business with British Airways again in the near future. I will not be doing business with American Airlines anytime soon. Neither will my friends and family once they find out about my horrible experience with their lackluster customer service."
Cons: "Everything that involved American Airlines and my 7 hour flight delay."
Cons: "The plane was old and did not have personal screens. The selected movies were not my cup of tea. And. The screen was far away, small and not in focus."
Cons: "entertainment system crashed 1-2 times; screens to small"
Pros: "I'm alive and i eventually arrived at my final destination."
Cons: "50 characters is too few. the check in crew made me miss my flight."
Cons: "we had to take a tram >5 min to plane out in middle of runway and then we sat on the plane for >1 hour"
Pros: "I go good service in London with the assist. I liked my seat. All the crew were very helpful. Seat was okay and my travel companions were okay also. The flight was late on arrival in Chicago. But they had wheel chair assist and a nice girl Veronica that stayed with me until I got the shuttle to the Reniassance Hotel in Chicago. Great room and comfortable. Nice to have the dinner and breakfast coupons. I got assist to the airport in the van and help boarding my plane to El Paso. I give British Air ways an excellent star."
Cons: "Just the overnight but British Airways made it fine."
Pros: "The staff was wonderful and went out of there way to make me comfortable"
Pros: "I bought this flight last minute to surprise a family member for his 60th birthday – a very long trip to make for just a weekend. British made it much more comfortable though. The food was actually tasty, I might even say, and the flight attendants were very pleasant. Lovely to see that they're still flying the 747 – those big birds are disappearing too fast."
Cons: "In economy, there are still no A/C power outlets! Come on!"
Pros: "Stewardess was very pleasant and managed youth group behaviors well!"
Cons: "Flight was not through British air. Terrible system of sharing tickets you have. Finnair to AA. Cancelled on the way out and delayed and total incompetence on the way back. Never using you again. I will spread the word."
Pros: "but few are excellent. This one came close. The ticket agent for American Airlines at FCO/Roma was excellent. Altho this flight was 'billed' as a British Airways flight, it was operated by American. A little confusing when one thinks they are ticketing on a specific carrier only to be 'baited and switched' to another. That said, the equipment was in great condition, the video worked during the flight, the movie choices were very current. The food was airplane food. What more can one say."
Cons: "8.5hr flight and NO individual entertainment units"
Pros: "The temperature was warmer than I would like to experience. Our stewardess was very professional and dealt with a passenger that complained about his food."
Cons: "Choice of movies and music were not my choosing. The easy listening music has talking that I don't want to hear...for sleeping, "tick tick, tick"; "close your eyes"; I just wanted music!!!! An option of Christian music would have been nice and the Country music options were poor."
Pros: "I was pleasantly surprised at being upgraded to business class. First time I ever slept horizontally on a flight! Food was great as well."
Cons: "The seats between me and my neighbor could have had more privacy i.e. a partition so I didn't have to disturb him by watching movies as he slept. Also, had to jump over sleeping people to go to the bathroom as the extended bed did not give much room to walk."
Pros: "Comfortable plane"
Cons: "Seated too far back"
Pros: "Food was pretty good and a overall enjoyable flight. Great selection of movies and games. Made time go by faster."
Cons: "Service was a little slow and the tv was old and had a small screen although the movies were great. Also the flight delay caused me to miss my connection."
Cons: "Over a 3 hour delay from original scheduled take off. A dinner voucher given too late in the delay. I had already eaten by 8:45pm.... Once boarded, the lights stayed on in the plane to accommodate a dinner service at 11:30pm. Way too late!!! The TV screen did not work properly."
Pros: "Our flight was 3 hours late coming & going."
Cons: "We were on an older plane that didn't have individual entertainment options for the customers. That was a bummer."
Pros: "it was very nice . I will trying to stay with you for long time I'm business"
Cons: "There was no information to inform me that my flight was with American Airlines not British Airways.I hope that in the future the email will explain in detail that you will be flying with American Airlines."
Cons: "Had a few issues w online check in & no one to help. Had over $900 in pending transactions due to check in issues & no one to help, had to wait & hope they did not go thru...nor could I use on vacation I was going on"
Pros: "Comfortable seats. The plane was half full."
Cons: "Iberia makes you pay if you want to choose seats. Scarce food. Boarding was caotic."
Pros: "Good movies/entertainment"
Cons: "The food was not good. British Airways has good food, but this was Iberca (spelling?) which did Not have decent food. Also, we waited on the plane one hour before it finally took off.."
Pros: "The food, entertainment and crew were all very good. The plane was clean and water was readily available. I would choose BA over American next time I fly to Europe."
Cons: "I was switched from American to BA without being told prior to check in, the flight was delayed and no one wanted to expedite me and my 2 children getting off the flight in Chicago in order to make our connection which we ultimately missed. AA in Chicago switched me to United airlines and they charged me $75 for baggage. It was a series of unfortunate events, however I was out of pocket extra money due to a delay by British Airways."
Pros: "Left on time. Quick refreshment service."
Cons: "A little snack, like a cookie or similar would be great. Off course there was no entertainment on the short flight hence the rating."
Pros: "Nice Staff"
Pros: "Free upgrade to first class!! First class lounge, champagne upon boarding, lay down seats, peace and quiet!! Best flight I've ever been on!"
Pros: "Flight Attendant were very nice and the service was great. Good selection of movies and entertainment. Our flight was delayed but they kept us very informed about boarding and when we were scheduled to depart."
Cons: "They ran out of pasta so there was no meal choice. Also the snack served before we landed was a chicken salad sandwich which no one in my party of 5 likes."
Pros: "The entertainment was so rigid. One did not have control over the content to watch"
Pros: "Good flight and good pilot ."
Cons: "Food was cheap and not taste good.I was not able to wach any movie on my flight due not working properly monitor ."
Pros: "Nothing.. Absolute joke!! Called me once in the a.m to say my flight had been switched to a different airline completely and delayed by 2 hours. Luckily i went to same airport same time as orgininally planned. Upon arriving i was told i would be getting om a flight to Philly instead 1.5 HOURS EARLIER than my orginal flight. Therefore i was rushed and had no iternary, check in or information from both Kayak.com or Ba,Aa. Will not book with you again!! American Airline flight staff were very ignorant, rushed and rude. Horrible first experience."
Pros: "Boarding and seat assignment process was very good. Hostess(es) and boarding crew were courteous."
Pros: "Flight was on time. Attendants were nice."
Cons: "For the 100th time, you seats are too dang small."
Cons: "The plane had several problems mechanically. After we boarded we spent another hour waiting for the problems to be repaired. It added an extra hour to sitting."
Cons: "At the beginning it wasn't clear the flight was operated by AA, but it is a failure of the British Airlines broker who sold the tickets. We almost missed the flight"
Pros: "Lots on in-flight entertainment."
Cons: "Nothing, I pretty much just slept the whole time."
Pros: "Left early, crew was friendly"
Cons: "Bought a seat that was explained as not having another passenger on either side, but it was just two seats in a row."
Pros: "Spacious seats"
Cons: "Four and a half hours on board and just a cookie? Really!?"
Pros: "Mostly friendly staff and quick flight time."
Cons: "Only half the plane got snacks and drinks. Additionally, I was forced to check my bag, which is a pretty big deal because I was connecting to an international flight and was unable to retrieve my prescriptions in all the rush to check my bag."
Pros: "Although the flight was delayed from San Jose and Chicago yet they reached as per original schedule time"
Cons: "I was advised by customer service agent over the phone that it would only cost me $100 for an extra bag on my flight and that it would remain the same whether i paid it online or at the airport. However, at the airport i was told that the extra bag is $200. My office agreed to paying for the extra bag only for $100. Now I am out of pocket with $100. So disappointing."
Cons: "I got to Moscow, SVO. I didn't receive my bag. This sucks."
Pros: "The employees were nice. That's about it for positive words."
Cons: "As we were a few minutes from our scheduled boarding, the flight was canceled. The reason we were given was the weather, but the weather was fine in Chicago and it was fine in New York. No other flights were canceled, so the weather excuse didn't hold up. They wouldn't put me on another flight that day, so I ended up leaving the next morning on the first flight out but I was still late for work. They didn't seem to be very accommodating or apologetic and I didn't even offer compensation to those who had to stay overnight to wait for the next flight out. C'mon AA. Step it up! I would think that if you cancel a flight, you should help your customers get home the same day. Do whatever you can. I don't think you did whatever you could for most of us on that flight."
Pros: "the crew went out of their way to make you feel as comfortable as possible very nice"
Cons: "No wifi, no personal TVs"
Pros: "Good entertainment"
Cons: "Bad organization during boarding"
Pros: "Crew was excellent."
Cons: "The connection in Chicago was 3 HOURS late with several gate changes. People on the desk were rude and never explained what was wrong. They didn't even announce the gate. change. I got it from Kayak."
Pros: "Overall the flight was good, on time"
Cons: "Nothing at this stage"
Pros: "Our flight was delayed by almost three hours due to weather in Chicago, the crew was very helpful and the pilot kept us informed about the updates that he was receiving."
Pros: "The flight was a one way to PDX and felt fast and not exhausting coming from LHR. First time flying direct. Great food and snacks the staff took care of us. Bathrooms were cleaned over the trip which was great!"
Cons: "N/A - nothing..."
Pros: "Very nice staff"
Pros: "I loved the Movies that I could watch, Charger plug ins as well as the service. No extra hassel."
Cons: "Everything was fine. The flight was on time and I made it home safely."
Pros: "we have a very old plane from rome to chicago no entertainent"
Cons: "it was a 10 hours fly in a old plane without any charger for computers and tablets,no individual tvs"
Cons: "Delayed a total of four hous!"
Cons: "We paid extra for 'exit row' seats and were sat in sets that had maybe even less room than a standard row! I was extremely disappointed, and even the flight attendant said he had flagged this with his management and they continue to sell those seats as exit row and charge a premium. Very poor business practice on BA's end and will absolutely avoid flying with them in the future."
Cons: "Horrible experience in the ground system, they charged me $240 for my bags and the staff are really confused."
Cons: "My tickets ultimately were booked through Kayak/webjet. I will never book through webjet again. You can't directly speak with an agent. They never sent me my e-tickets. I couldn't download my tickets prior to arriving at the airport. It was super confusing because I couldn't figure out whether I was flying on British Airways or American Airlines. I didn't know what terminal to go to. I finally checked in with American even after they told me to go to British Airways. Next, American said that my booking was messed up such that they couldn't check my bag through. So at Chicago I had to exit the Secure area, pick up my bag from baggage check, check it back in and go back through security. I still didn't have my ticket for the chicago-barcelona leg of the trip. At American, they told be I had to exit the airport again to go to British Airways for the Chicago- Barcelona leg of the trip. Luckily, i asked another agent and she confirmed my flight was though American. It was the most confusing flight experience, I have ever had."
Cons: "Think it is ridiculous that I had to pay so much to select a seat ahead of time, and it was just a regular seat. I can understand for extra legroom or exit row, but for a regular seat, that is ridiculous. Then there was a fee to change priority boarding, so I could ensure I was able to have my carry-on with me, instead of risk having it go underneath. Unable to use the entertainment, as I was unaware had to use my own device, which I had not set up in advance."
Pros: "There was nothing too bad other than I wasn't able to check in online bc our first leg of the flight was operated by American Airlines. But there wasn't anything that really stood out that would make me want to fly them again other than it was the best price."
Pros: "JAL is customer oriented and it's always a pleasant experience. Unfortunately, though the return trip is also JAL, the cabin crew isn't."
Cons: "The flight was delayed for 2 hours and after seated in the AA plane for 2 hours, the flight was canceled because without pilot?! Changed to a UA plane but after seated in the UA plane 1 hour, the plane needed to be maintenanced. Had been changed to another UA plane. After three times into three planes, arrived Chicago at 3:30am without the checked baggage."
Cons: "Nothing at all"
Pros: "our original flight was cancel due to snow, and we were placed at a hotel and food vouchers were given as well"
Cons: "no head set were passed out making video entertainment useless"
Pros: "Almost half empty cabin made this a very pleasant flight!"
Cons: "Food on AA was mediocre as usual. Edamame salad was nice and fresh for a change. Desserts are now prepackaged wrapping similar to candy bar..."
Pros: "An old aircraft but well maintained. Crew was courteous and efficient. No food or entertainment"
Cons: "Delay in receipt of baggage at Chicago"
Cons: "Okay, but flight was delayed."
Cons: "Flight itself was good, but will never book via JustFly again. 2/3 of my flights were cancelled and I was never notified. Then I had to call to reschedule, which took almost an hour. Then they stated they would send my confirmation via email 24-48 hours. 3 days later and the confirmation still never came. SO I had to call again and wait another half hour. No point in booking through a 3rd party for that type of hassle."
Pros: "Options for entertainment. Seats felt larger. Plenty of storage space for carry-on luggage."
Pros: "Overall, I'm pleased with BA."
Cons: "This flight didn't have the individual TV screens."
Pros: "Air Berlin has very nice jets"
Cons: "The connection time was much to short, 40 minutes connection. I was in the back end of a 777 with a lap child. My stroller that was gate checked came back with a missing wheel on just"
Cons: "My flight was scheduled for 5.37pm, but came to the airport thinking that I could get an earlier flight to Chicago and I was there at 1pm, requested for standby status, did not get it because am not platinum of diamond member, asked for $75.00, of course I didn't want to pay and stayed in the airport thinking that my flight would be on time, but it was delayed and delayed and took off at last, saw O'Hare airport but it looks like the pilot could not land it because he did not get the clearance, but as a passenger, I saw the flight going around and around the Ohare area, at least 6 times, then after landing taxing took for ever. I WILL TRY NOT TO FLY IN AA AGAIN."
Pros: "delayed at both sides with very little announcements keeping us updated"
Cons: "That it got cancelled"
Cons: "The original flight was cancelled so we were stuck at the airport for nine hours. Then the replacement fight was a super old out of date place."
Cons: "This was the worst flight ever. AA is the worst airlines ever."
Pros: "efficient, courteous staff"
Pros: "All went very smoothly"
Pros: "It was five star all the way."
Cons: "They changed my flight schedule. God my refund, but missed my business trip"
Pros: "Service, clean aircraft, I felt AA cares about me"
Cons: "Changing gates before boarding"
Pros: "The crew was polite"
Cons: "A canceled flight with poor rebooking and then another 90 minutes delay. 47 hours of travel from Israel to Cleveland"
Pros: "They have badest customer service becouse i want extended my way back to chicago they did not talk to me as customer but every time call they hand off the phone more then 3 times i will not fly again with this plane"
Cons: "My entertainment console went out right after takeoff. I can’t sleep on a plane, and I waited 5 hours for the attendant to finally reboot it. And one rather surly, overweight attendant with attitude"
Pros: "Entertainment system is great. Lots of new released movies."
Cons: "Boarding is chaotic mixing priority with the rest of passengers."
Pros: "It was a great experience. The crew was helpful and kind."
Cons: "All but two toilets were out of order halfway through the flight."
Pros: "Extremely comfortable and was served lots of delicious food"
Cons: "My touch screen froze at the beginning and I couldn't use it at all for the entire flight. Then I tried to use the headphones, but they crackled so loud in my ear and didn't work either."
Cons: "Food was poor ( cold, tasteless, meat was hard .....)"
Cons: "It was hard to find where to go in the Madrid airport.and arrived only just in time to the check in. I was singled out before getting on the plane to be frisked, etc. One said there was something written on my boarding passes that was an alert. I am a 64 year old woman traveling alone....no plans for anything bad to be sure!"
Pros: "The staff was very friendly, polite and attentive"
Cons: "Bumpy ride in parts."
Pros: "Arriving safely on time."
Cons: "Uncomfortable seats, unable to adjust temperature individually, huge temperature swings from hot to cold and back to hot, terrible food, impersonal crew service."
Pros: "The plane from Nashville was over an hour late so the flight was changed from Nashville-Philadelphia-London-Rome"
Cons: "Missed my flight while waiting on a wheelchair. The lady was rude and yelling at customers because she didn't have what she needed to do her job."
Pros: "The very friendly and competent attendant. He deserves 5 stars, working alone in cramped conditions."
Cons: "Narrowness of aisle and seats. Minimal legroom and an average person had to bend to get in and out of seats."
Pros: "Surprisingly, Iberia provided the best experience of the overall itinerary, compared to Aer Lingus and American Airlines"
Cons: "Boarding in Barajas was chaotic, boarding group number signs are not visible and gate audio could not be heard"
Cons: "Wasn't informed about this being an American airlines flight. No prior information given. Restroom in the plane was dirty and smelly. Did not give me a landing card even when told that I don't have a UK passport."
Pros: "Everything was pretty good"
Cons: "The seats were kind of tight."
Cons: "My flight was delayed for 2 hours they changed the gate # My notifications in my phone were wrong overall poor management My seat was behind a couple with two children that cried and cried and screamed during the flight, couldnt sleep not even with the headphones helped listening to those children crying. Iberia offered to check in my luggage so i can pick it up at my final destination, but my bag never made it. Had to wait two days woth no clothes or work items i needed in my luggage. Overall a very bad experience with iberia"
Pros: "Everything was above what I experienced with other airlines."
Cons: "Staff was not friendly"
Pros: "Choice of entertainment: movies, tv shows, etc."
Cons: "Wifi was >$50!"
Pros: "The crew was very nice. Madrid is always a great airport and Iberia is it's top airline."
Cons: "Entertainment opitions weren't great. Crew service with beverages didn't come around nearly as much as a company like Lufthansa or United, etc."
Pros: "Efficient, friendly crew"
Cons: "Rather boring meals Poor flight-following software"
Cons: "Cabin crew very unhelpful and unfriendly. Food terrible. Entertainment very lackluster and obscure."
Pros: "The attendants/crew were kind and efficient"
Cons: "worst seat on the plane. Off center from the isle. Off center tv. drop down table not available due to interference with service carts. Bumped into often by everyone that passes. Next to the bathrooms. 8+ hours of extraordinarily uncomfortable travel. I am 5'4 110 and fit easily in small spaces"
Pros: "Food was great - much better than you get from the US based airlines! Flight wasn't full - which helped tremendously with comfort"
Cons: "Seats are small"
Pros: "These were actually American Airline Flights 90 and 89. I really had a very good experience with American and though they tend to be more expensive they seem to be worth it in terms of comfort and amenities. I am willing to spend the extra money on Anerican if they continue to provide better than average service."
Cons: "I was wondering why I paid Iberia for an American Airline ticket. I wondered if this was some way to avoid paying taxes by funneling an US registered corporation fees through a Spanish registered corporation. It didn't make sense to me. I'm not a huge fan of legal games to avoid responsibilities. Still, very good flights."
Cons: "Such small seats, terrible food, cabin lights stayed on overnight!"
Pros: "The seating in business class was excellent and comfortable."
Pros: "The crew was fabulous! And the ride was on time and had plenty of entertainment."
Cons: "My only complaint is that the seats were very tight in the economy class. We were packed like cattle. I know these were the "cheap" seats but for almost $1500 I would hope for a bit more comfort."
Pros: "The food was surprisingly good, and I had no issues once on either plane."
Cons: "The layover in Madrid was too short. Because the first leg was slightly delayed, I missed the flight to my final destination. They ended up giving me a ticket which departed more than 12 hours after my arrival in Madrid (!). I had to go to the horrible inconvenience of wandering through the huge airport looking for their customer support desk, waiting in line, returning an hour or two later, and eventually getting myself a standby ticket on an earlier flight. I still ended up in the airport for about 4-6 hours. They provided a coupon for a free lunch, and there was a lounge to stay in, but for a transatlantic flight, adding an extra 4-6 hours was really bad."
Pros: "The in-flight entertainment system was good."
Cons: "I generally don't like Iberia customer service, either in phone or in person. Crew at times would behave in a rude fashion to certain requests, and act as if simple requests were an imposition on them."
Pros: "Smooth flight, great crew service, excellent movies selection, adequate meal service. Most importantly, no lost or late arriving luggage."
Cons: "Nothing. Everything was excellent."
Pros: "The fact I got home."
Cons: "There was around a 6 hour delay and we had very little info as to what was happening next."
Pros: "I made it to Chicago"
Cons: "This was American Airlines, not Iberia. I paid $120 to upgrade my seat to row 17 so I could get off the plane early and make my connection. I was ticketed to row 37 without any notice and was told it was not possible to change. All I can do it request a refund from American. My screen did not work and I could not watch anything on the flight."
Pros: "Promptness of flight. Comfortable seating. Excellent food and service."
Cons: "Personal entertainment unit did not work, making for a very long flight."
Pros: "Security lines were failrly fast, the flight left and arrived on time and the service in the plane was good great job"
Pros: "Boarding and disembarking were the best things about this flight. The piloting was smooth too."
Cons: "Stewardesses were unfriendly and rude. Long flight, without individual entertainment on seats. Old plane, extremely cramped. The meal request made when booking the flight was not honored. Upon arrival to US customs, was told I was not on the passenger list (thus clearing customs was a bit touchy)."
Pros: "The television on the seatback."
Cons: "Paid $10 for WiFi that didn't work. Given standby seats despite arriving 2 hrs before flight. Service was not particularly friendly. Will try to avoid Iberia in the future."
Pros: "Big comfortable seats."
Pros: "Everything was ver y nice."
Pros: "Food was good"
Cons: "The staff was absolutely rude and unhelpful."
Cons: "to hot"
Pros: "Food, Entertainment and Beverages were good. Attendants superior."
Cons: "Seating space in cabin was very cramped. When seats reclined, I had 2 inches from nose to seat. Could not pick seats in advance without a large fee. Unacceptable!"
Pros: "The food for vegetarian meals was horrible. They gave only salad and fruit dish. In a regular meal, they got other perks such as a cake, candy, yogurt, and salad with dressing and a better main meal. Vegetarians can eat cake, candy, and yogust. Also, salad dressing such as ranch or something would be nice. I don't think this flight understands what vegetarian truly means. It does not mean salad and fruit. We we also not given bread that comes with butter. Begetar I and eat bread. Also, for main meal for vegetarians pasta with marinara or patio sauce or a cheese pizza slice would have been nice. Please look at British airway and other airline vegetarian menus for Better sense."
Cons: "Food and lack of good movies especially international entertainment. There were literally 4 options and 3 were Spanish. What about movies in hindi language (indian) or Chinese."
Cons: "They made many people check their bag but once on the plan there was clearly plenty of room. I asked since I was flying international that I could take my bag, they said it'll be in Madrid, Then of course some how my bag never made it to Madrid and received it the next day."
Pros: "On time. Easy check-in. Was actually American Airines"
Cons: "Crying baby entire trip"
Pros: "The pilots were great and take off/landing were super smooth."
Cons: "The crew on the flight back to Chicago were a bit rude and abrasive. Didn't check on people once dinner was served."
Cons: "Three hours late."
Pros: "Flight was on time. Seats were comfortable. Plenty of food was included in the flight. And service was good."
Cons: "Greater weight allowance for carry-on luggage."
Pros: "The flat bed"
Cons: "The Captain made loud announcements waking you up"
Cons: "Customer service from the crew, it could be nicer and better attitude and more positive."
Cons: "Use jet bridge instead of bus gate"
Pros: "Crew was awesome, seat spacing comfort not so much."
Cons: "Need to have seat upright to use trays to eat on flight"
Cons: "My wife and I paid for a better seat, (online) but when we boarded they told us that was impossible. They kept our money !!!"
Pros: "Good crew. No crying or screaming children is always good. Dinner was decent & nice that it comes with a glass of wine if you wish."
Cons: "Packed in a sardine can for 9 hours is not fun. Being bussed out to a remote location for a wide bodied plane is crazy. At least at ORD we had a gate."
Pros: "I liked that pillows, blankets and headphones were provided."
Cons: "Boarding was a cluster (mainly because the lines were unorganized)."
Pros: "The aircraft was relatively new and well appointed."
Cons: "Service with a frown by half the staff. Took away headphones that I had stowed aside for a later time while taking a nap and gave it to another passenger - on a long haul business class flight. Poor service culture. Outbound flight was terrible. Six hour delay. No apologies. Rude telephone staff."
Cons: "Incoming Delayed & outbound delayed 2 hrs as a result"
Pros: "The boarding procedure was much more organized than the previous flight."
Cons: "They served fish on board, and the odor stuck around for awhile."
Pros: "The crew on the plane was very professional and helpful, even with other passengers that weren’t very courteous."
Cons: "There was only one person checking people in, which was not enough to move things along. There was also confusion over whether bags had to be checked or not, with one person giving us tags but then no one looking at the tags prior to boarding. The whole check in process seemed poorly organized."
Pros: "The flight was fine no problem"
Pros: "Comfortable seats with nice pillow and blanket"
Cons: "Boarding was awkward and slow."
Pros: "Flight was on time, crew friendly on airport and flight. Plane was clean and sits were ok."
Cons: "The food could have been better."
Pros: "Cod fish meal was nice! Lots of movie options, and the staff were nice."
Cons: "Foot rests would have been great to have. The boarding process was exhausting. A long line for another passport check (after the immigration check point) and the long bus ride to the aircraft."
Pros: "Flight didn’t happen"
Cons: "Transfer to other airline was abysmal"
Pros: "Everything was on time"
Cons: "Lots of hidden fees, horrible customer service, no flight entertainment available, seats were uncomfortable. Definitely would not recommend"
Cons: "The headphone situation was confusing and no charging ports Fairly comfortable for an older plane"
Pros: "The crew were very friendly and attentive, there was a delay to boarding and departure but they were very apologetic about it. Service was attentive on the plane and bags promptly delivered at the baggage carousel."
Cons: "I upgraded at the airport to Executive class, which is really a bit of a scam to be honest. It’s just the first two rows of the plane and the middle seat kept free... the seats were no different to economy. Not worth the 109€ upgrade fee."
Pros: "Leg room. Help with connecting flight."
Cons: "Good was ok. Could have been better"
Cons: "We called the day before to ask about baggage and was told was included in price of ticket. Only to get to airport and be told was not included and cost 95 euro per bag. absolutely unacceptable and will warn all future associates that travel to Portugal"
Pros: "Food was alright"
Cons: "No entertainment, no charging port beyond row 15."
Cons: "2 hours late, problems with entertainment, bad service at chack-in"
Pros: "The web page said that I did not have to pay for my baggage, but I had to pay an expensive price."
Cons: "You have to add the price that we really going to pay, not a price to make the people think that it is a cheap price."
Cons: "75 euros per bag on an international flight is robbery. I was also on my honeymoon, which I know shouldn't guarantee anything, but wow did it leave a bad impression, particularly when I hear stories of free upgrades all the time and I couldn't even get a free bag."
Pros: "The crew was great. Happy crew is a fun crew to be around."
Cons: "I don't think I have ever rated any service negatively, but here's my first. TAP completely ruined my birthday trip that I have saved up for a long time for. DO NOT TRAVEL WITH THEM! I had a valid Schengen tourist visa issued by the Consulate of Portugal. At the time of visa issuance, the printer of the Consulate was not functioning, so part of the visa information was hand-written, but it was properly signed and stamped. The Consulate told me it's valid and said they have been doing so for ten years. The Consulate also said that they, not the airlines, have the sole authority to determine the validity of the visa. When I went to the airport to check in with TAP, TAP staff denied me boarding because they did not believe my visa was valid. I only learned later that this action was inconsistent with TAP's own internal policies. The staff at the kiosk told me that I could either ask for a refund or rebooking of the ticket. But when I called TAP the next day, I was told I could not get a refund even though they should not have denied me boarding. I called TAP many times and got a different answer each time. They simply refuse to compensate me for their own mistake. It's the most horrible travel experience I've ever had!"
Pros: "The stewards and stewardessen were very professional and friendly"
Cons: "The worst airline"
Pros: "The plan was clean, newer, and comfortable. If you sit towards the front of the plane you end up sitting in economy plus for the economy price."
Cons: "No entertainment, but the flight were short enough it wasn't really a problem. With downloadable Netflix and Prime, that isn't a problem anymore."
Cons: "Outdated movies"
Pros: "Efficiency and friendliness of staff with a visible commitment towards passengers on-board (customers). One of the best experience, even though the flight was too short, and even then the airlines served snacks and refreshments... Simply Amazing... A 5-STAR service to its customers... Wow"
Cons: "I was told at the check in that my bags are NOT paid for...when I booked the tickets on line there was no mention of any additional charges, or option to purchase baggage"
Pros: "The staff were really friendly and the flight was as comfortable for me as a transatlantic journey in stage class can be. The food was surprisingly tasty and that Portuguese wine was offered for free made me and the passengers around me feel welcomed and well taken care of."
Cons: "My flight arrived late, apparently, as myself and people on two other connecting tap flights all deplaned after our respective boarding calls had begun. There was no announcement for people with tight connections or about what to do if we couldn't make them. That tap didn't plan out sufficient connection times for the conditions of the airport, and that it was security, not to itself, that did anything to try to expedite is through passport control, etc was disappointing and resulted in several extra hours stuck in the airport for me and for those on one of those other missed flights having to wait overnight for another seat"
Cons: "My round trip ticket was purchased and in the confirmation it stated that it included one free checked bag. i also went online to reserve a window seat which cost 12.95. When I got to the airport I was told I had to pay 110 for my one checked bag as well as they had moved me to an aisle seat. Basically scammed me out of 122.95. I have complained with ygthe airline and if it is not resolved I will not be flying with them again."
Pros: "Crew on flight was pleasant and good at updating on progress of flight."
Cons: "TAP has terrible customer service and support. Was told on check-in that flight did not include checked luggage which is bizzare/unreal for an international flight especially since I also paid to upgrade my ticket. Even in explaining to me the person on the phone was rude. This was very disappointing as I had such an amazing trip to end on this sour note."
Cons: "The service was below average, nobody seems to be eager to assist. The food that was offered on the flight was below expectations. The company should work on improving customer care"
Pros: "Very good leg room. Easy pleasant flight."
Pros: "Everyone was friendly , there were sandwiches passed out and drinks which was great!"
Cons: "The chairs were small and we didn't have very much legroom"
Pros: "Hot food"
Cons: "Food was a piece of bread with some ham.....why bother?????"
Pros: "Was able to sleep most of the flight and we took off on time"
Cons: "Checking a bag took almost an hour."
Pros: "Lucky, had a seat in the front row so had room for my knees. The crew, as always, fantastic. Polite, professional, sense of humor."
Cons: "attendant kept waking me up to put my seat belt on while i was sleeping"
Pros: "The flight crew were efficient"
Cons: "Legroom was cramped"
Cons: "It wasn't at all the airline's fault, but this flight saw random searches at the gate of carry-on luggage + patdowns of selected passengers. I understand fully the imperatives for security, However it would be nice if there were some way to signal passengers that they might want to get to the gate early...... Fortunately I'd experienced it before (same flight out of Lisbon) and knew there was a good chance of a repeat...."
Cons: "See above"
Cons: "NO Options for vegetarians. main curse and snacks were with meat. SANDWITCH WITH MEAT"
Airlines flying from Lyon Lyon-Saint Exupéry to Chicago O'Hare Intl have enacted additional safety measures and adjusted policies to better accommodate travelers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters
Masks required on board, masks provided
Social distancing seating
Middle seats unavailable to book
Testing for antibodies, testing for symptoms
Waiving of change fees. Search flexible flights