Find Cheap Flights from Madison Truax Field to Washington (MSN - WAS)

Crew was very experienced.

The entertainment was good. A lot of things to choose from.

The boarding took too long

Quick check in even though it was a full flight!

Only entertainment option is your own personal device but the WiFi is horrible! After finally connecting, I could not even get to the 2nd step which is simply going to this website to enjoy the entertainment. I even made sure I downloaded the app and it just did not work. So glad I had music on my phone and went to sleep.

Nothing, this was a miserable flight.

Gate at Philadelphia was tiny with not enough space for everyone on the plane, it was a 6 hour flight and no snacks beyond pretzels were available-not even for purchase. I'd just come off an 8 hour international flight where I was provided lunch, ice cream, a pot pie snack and frequent beverage service. Somehow as soon as you are flying domestic on a slightly shorter flight American Airlines thinks its okay to treat customers like garbage-nothing but some sad pretzels and 2 rounds of drink service was provided for a 6 hour flight. The seats were super uncomfortable with no head rest, no personal entertainment devices were provided, and there was no general entertainment for the whole plane-seriously I've never been so bored. I would have fallen asleep from boredom but the seat was too uncomfortable so I couldn't even do that. The plane landed in Seattle but sat without unloading passengers for 20 minutes because the gate crew wasn't ready. We didn't get our checked baggage for over an hour after landing. When asked, customer service reps said that the S gate was far from baggage claim-seriously I'm not sure how that is a reasonable excuse. Other airlines arrive into S gates and have timely baggage claim service. American Airlines has no standard for timely baggage claim service like other airlines (Alaska) so there were no repercussions for such late baggage service. We left the airport with our luggage over 90 minutes after the plane landed. The entire experience is just another example of American Airlines of why the terrorists won't even fly American Airlines. I was seriously disappointed to find out that the British Airways flights we booked were operated by American instead of BA crews. I seriously will never select this option (or fly American) again if I can help it.

This added almost $100 to the face. I'll try to avoid Frontier in the future. Gotcha capitalism!

Cheap fare until it changed with the bag fee

Total scam. They charge you for every step along the way. Ridiculous hidden fees.

On time- organized boarding Friendly staff

Nothkng

Awful awful awful

The male flight attendant was friendly. The boarding personnel were friendly and apologetic for needing to check our carry ons.

seats are so uncomfortable. no space.

Delayed just like my first leg. Will never fly United again.

Nothing, the seats were really horrendous, the head rest was in such an awkward position that it was better to attempt to hunch over and try to sleep on the tray. The lack of leg room as well made it equally uncomfortable. Seriously, the most uncomfortable flight I have ever been on.

See above.

the stewardess and steward bumped seated me continually when I complained she told me it was tight inexcusable

Nothing, this was a miserable flight.

Gate at Philadelphia was tiny with not enough space for everyone on the plane, it was a 6 hour flight and no snacks beyond pretzels were available-not even for purchase. I'd just come off an 8 hour international flight where I was provided lunch, ice cream, a pot pie snack and frequent beverage service. Somehow as soon as you are flying domestic on a slightly shorter flight American Airlines thinks its okay to treat customers like garbage-nothing but some sad pretzels and 2 rounds of drink service was provided for a 6 hour flight. The seats were super uncomfortable with no head rest, no personal entertainment devices were provided, and there was no general entertainment for the whole plane-seriously I've never been so bored. I would have fallen asleep from boredom but the seat was too uncomfortable so I couldn't even do that. The plane landed in Seattle but sat without unloading passengers for 20 minutes because the gate crew wasn't ready. We didn't get our checked baggage for over an hour after landing. When asked, customer service reps said that the S gate was far from baggage claim-seriously I'm not sure how that is a reasonable excuse. Other airlines arrive into S gates and have timely baggage claim service. American Airlines has no standard for timely baggage claim service like other airlines (Alaska) so there were no repercussions for such late baggage service. We left the airport with our luggage over 90 minutes after the plane landed. The entire experience is just another example of American Airlines of why the terrorists won't even fly American Airlines. I was seriously disappointed to find out that the British Airways flights we booked were operated by American instead of BA crews. I seriously will never select this option (or fly American) again if I can help it.

Upgrade to economy premium was well worth the extra fee.

Coffee could have been better.

Good job of the tripulation

Audio of Entertainment, maybe was the headphones, but was not good

Crew was nice and accommodating, and movie selection was great. Flight got was smooth, too.

The Tiny seats. I’m smaller (5’7 135 lbs) and was sitting next to a regular sized man (6’ 175lbs) and we had no room.

delay

The check in was well staffed and went smoothly and easily. Loved the large movie selection and picture quality.

Love the 757 entertainment system

snack mix is not great delayed takeoff

Free movies available in flight

Airplane temp never comfortable Airline staff not friendly Wheelchair service terrible

The staff was kind and flight was smooth

The plane was small and cramped. I could barely bend down to get my bag from under the seat in front of me and I'm tiny. I can just imagine how bigger people felt.

Was delayed for an hour

the stewardess and steward bumped seated me continually when I complained she told me it was tight inexcusable

I LOVED that they got me on the next flight without any issues. Wait time was just an hour longer

No ear buds for sale or offered. No charger plug ins in the seat

Free movies available in flight

Airplane temp never comfortable Airline staff not friendly Wheelchair service terrible

Seats are comfortable and didn’t mind staying with the back upright. Flight attendants veery friendly and boarding was fast and easy.

Headrest was too short and there’s no seat back screen. More communication from the cockpit at the end would have been nice. Announcements were very hard to hear over the background plane noise.

The check in was well staffed and went smoothly and easily. Loved the large movie selection and picture quality.

Crew

Food, cramped seating.

Nothing, this was a miserable flight.

Gate at Philadelphia was tiny with not enough space for everyone on the plane, it was a 6 hour flight and no snacks beyond pretzels were available-not even for purchase. I'd just come off an 8 hour international flight where I was provided lunch, ice cream, a pot pie snack and frequent beverage service. Somehow as soon as you are flying domestic on a slightly shorter flight American Airlines thinks its okay to treat customers like garbage-nothing but some sad pretzels and 2 rounds of drink service was provided for a 6 hour flight. The seats were super uncomfortable with no head rest, no personal entertainment devices were provided, and there was no general entertainment for the whole plane-seriously I've never been so bored. I would have fallen asleep from boredom but the seat was too uncomfortable so I couldn't even do that. The plane landed in Seattle but sat without unloading passengers for 20 minutes because the gate crew wasn't ready. We didn't get our checked baggage for over an hour after landing. When asked, customer service reps said that the S gate was far from baggage claim-seriously I'm not sure how that is a reasonable excuse. Other airlines arrive into S gates and have timely baggage claim service. American Airlines has no standard for timely baggage claim service like other airlines (Alaska) so there were no repercussions for such late baggage service. We left the airport with our luggage over 90 minutes after the plane landed. The entire experience is just another example of American Airlines of why the terrorists won't even fly American Airlines. I was seriously disappointed to find out that the British Airways flights we booked were operated by American instead of BA crews. I seriously will never select this option (or fly American) again if I can help it.

Good job of the tripulation

Audio of Entertainment, maybe was the headphones, but was not good

Crew was very experienced.

Crew was nice and accommodating, and movie selection was great. Flight got was smooth, too.

The Tiny seats. I’m smaller (5’7 135 lbs) and was sitting next to a regular sized man (6’ 175lbs) and we had no room.

fast flight

Wi-fi sucks

The check in was well staffed and went smoothly and easily. Loved the large movie selection and picture quality.

I will say that this has been the best flight my husband and I have ever had. The crew members were very nice and helpful. This has been the smoothest flight we have ever had as well.

Love the 757 entertainment system

snack mix is not great delayed takeoff

United flight delayed and caused me to have to change my connecting fight. Then that flight was delayed causing an extremely late arrival into Ithaca. Last time I flew United I said NEVER again. After this last delay, I will NEVER fly United again!

Was delayed for an hour

The staff was kind and flight was smooth

The plane was small and cramped. I could barely bend down to get my bag from under the seat in front of me and I'm tiny. I can just imagine how bigger people felt.

the stewardess and steward bumped seated me continually when I complained she told me it was tight inexcusable

Good job of the tripulation

Audio of Entertainment, maybe was the headphones, but was not good

Bogus reservation captured via Kayak!!!

Our original flight was delayed then cancelled. After assigning to another flight, it was delayed and gate changed about 10 times and was finally cancelled after it was boarded and left gate after 2am due to engine problem. We had to cancel our trip since it was a short trip for a funeral and we had missed it. AA offered no compensation and no apology (not during the whole night of delays and cancels).

The entertainment was good. A lot of things to choose from.

The boarding took too long

Not much food offered on a long flight.

delay

I will say that this has been the best flight my husband and I have ever had. The crew members were very nice and helpful. This has been the smoothest flight we have ever had as well.

Seats are comfortable and didn’t mind staying with the back upright. Flight attendants veery friendly and boarding was fast and easy.

Headrest was too short and there’s no seat back screen. More communication from the cockpit at the end would have been nice. Announcements were very hard to hear over the background plane noise.

the stewardess and steward bumped seated me continually when I complained she told me it was tight inexcusable

Delayed just like my first leg. Will never fly United again.

Nothing, the seats were really horrendous, the head rest was in such an awkward position that it was better to attempt to hunch over and try to sleep on the tray. The lack of leg room as well made it equally uncomfortable. Seriously, the most uncomfortable flight I have ever been on.

See above.

Boarding was simple; staff professional and courteous; seats in first are always comfortable; taxi time was minimal.

Breakfast was dull; TV monitors are gone

Good job of the tripulation

Audio of Entertainment, maybe was the headphones, but was not good

Quick check in even though it was a full flight!

Only entertainment option is your own personal device but the WiFi is horrible! After finally connecting, I could not even get to the 2nd step which is simply going to this website to enjoy the entertainment. I even made sure I downloaded the app and it just did not work. So glad I had music on my phone and went to sleep.

Upgrade to economy premium was well worth the extra fee.

Coffee could have been better.

The entertainment was good. A lot of things to choose from.

The boarding took too long