Daily cleaning, installation of cabin HEPA filters on flights from Madrid to Birmingham
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Scores according to KAYAK customer reviews
Pros: "Overall a nice and good flight"
Cons: "Just a detail, my “head holder” (not too sure how it is called) would not hold in position. Also, staff was a bit slow to come after being called, I had to go and ask for water by myself at some point since no one was coming after 15minites of waiting..."
Pros: "Pumpkin soup instead of a heavy entree was welcome and tasty. Breakfast yogurt portion was generous, the granola less so. Accompaniments were good. Butter was not ice cold, thank goodness."
Cons: "Inbelievably chaotic boarding process for Kili to Dar leg. No boarding lanes so had to fight through the crowd. Was able to observe cleaning process at Dar stop, which was cursory and am sure there was no cleaning of seats of those who boarded at Kili."
Pros: "Terrific hot breakfast in bus. class"
Cons: "Window did not darken like the others."
Cons: "A little bit chaotic when they loaded two planes at the same time in a very tight space in Amsterdsm but this was most likey an airport soecific design issue and not a KLM issue. The flight was as good as can be expected fir an international flight. The staff was great"
Pros: "Staff were professional and polite."
Cons: "Despite zone boarding, boarding and disembarkation were very slow. Passengers like me with flight connections were very anxious regarding missing these."
Pros: "Planes were on time and connections made."
Cons: "One bag delayed as not put on flight and food could be better."
Cons: "The plane is so old..,"
Cons: "The flight from Manchester to Amsterdam has been delayed which led insufficient time for me to transfer to HK"
Pros: "Fantastic gate agents!"
Cons: "The food was terrible."
Cons: "I was seated next to the restroom, which is not a pleasant experience for an international flight."
Pros: "Great crew, comfortable seating with enough leg room."
Cons: "Provide dinner before getting to joburg, instead of a snack. Flight arrives late so dinner would be appreciated"
Cons: "Dozens of high school students screaming and climbing onto seats, crew did not intervene."
Pros: "Crew was nice and friendly"
Cons: "Airplane so uncomfortable. Food horrible. Not even available for one of us what we ask for on what was offered. Bad taste and not what can be on a that length of time flight."
Pros: "The flight was smooth, the service was friendly, and the food with plentiful."
Cons: "Too much activity in the cabin during the flight."
Cons: "The check in desk was late opening & the carry on luggage size was smaller than advertised on their website, so it had to be put in the hold. Open on time to prevent less stress to travelers & give more accurate information about cabin luggage."
Pros: "Friendly staff"
Cons: "Security check at gate; No priority"
Pros: "The crew was very nice"
Cons: "Uncomfortable seat but it’s only a 1 hour flight so not a big deal."
Pros: "Friendly crew! More legroom, good entertainment and food was great! Smooth landings pretty much on time."
Cons: "Boarding could be better"
Pros: "Shirt flight but well catered, boarding was efficient and quick."
Cons: "Not lots of legroom but adequate for an hour long hop. It was cold on board and also had to board via steps from outside"
Pros: "Excellent service. A meal , drink and a coffee included which we were not expecting."
Pros: "The seats seemed to have more space on this plane which was nice."
Cons: "It felt strange that the crew members completely skipped over me when serving lunch and drinks. At least something as basic as water should be given to all passengers."
Pros: "Seats were comfortable and there was enough room for hand baggage. I slept during the flight so do not have opinion on entertainment."
Cons: "Not able to charge my digital devices. When serving beverages and food, the same flight attendant missed me a few times. That was annoying but other attendants were very nice."
Cons: "Flight departed 35 minutes late"
Pros: "Travel on Crostian Airlines did not pappen. KLM flight to Munich was cancelled and I was rescheduled on Air Setbia to Belgrade, the Split."
Cons: "That it didn’t happen."
Cons: "Boarding was very confusing. There was an area where they were checking people's bags or something near the gate and you didn't know if you needed to stop at it or continue. They didn't collect garbage before landing. Not only did we have to take our bags off the plane, we had to carry our garbage (drink cups/food served) to the front of the plane to throw out."
Pros: "The aircraft felt clean and quite spacious (decent legroom). Cabin crew was friendly and everything went as expected. Bonus points for the Beemster cheese sandwich (I was totally disappointed when they served the food, but more than pleasantly surprised by the quality of the cheese - I even bought some afterwards, from the Albert Heijn just outside the security area)."
Cons: "Very odd queue separation at boarding. Passengers were divided in 5 lanes, depending on their seating area withing the plane (for a more efficient boarding, I presume) but, by the time we all got to the actual aircraft, we formed another queue in the boarding bridge so it didn't feel like any time was saved or anything."
Cons: "Our total flight time was about 17 hours - MAD- AMS-LAX. My husband and I both have an internationally approved carry on luggages with us. When we checked in - they asked us to both check in our carry on luggage. The reason why is because they said they don’t think they have enough space for our carry ons. I told the crew member checking us in that other people that was checking in with the same hand carry size luggage with us had no problems taking it with them. For being about to be on a 17 HOUR FLIGHT we should be ALLOWED to have our carry ons with us! We take carry ons for that reason! I had to argue and prove my case to the crew member to atleast keep 1 carry on with us. I thought that was an UNACCEPTABLE reason for us to check in a carry on luggage when we had a 17 hour travel time ahead of us. Not a happy costumer here."
Cons: "Super delayed. Could have fixed the issue BEFORE we were sitting on tha plane for TWO hours"
Pros: "Crew was very nice and helpful, entertainment system worked well and had good choices"
Cons: "Seats were not very comfortable, it was uncomfortably hot and there was not air conditioner vent above like most other airlines"
Cons: "Boarding was delayed a little due to weather as was takeoff. Cant blame them for weather but the connection was very tight."
Pros: "Airlines issue"
Cons: "Profiling certain customers"
Pros: "787 is a great airplane. The 3-3-3 seat configuration leaves enough seat width to be just comfortable in coach."
Pros: "Crew good flight was fine apart from delay due to fog in Amsterdam but kept informed"
Cons: "Flight was delayed due to weather in Amsterdam area"
Pros: "From pre-boarding, to boarding, to the food, and the attentiveness, everything was top notch! The cleanliness of the plane was only topped by the friendliness of the crew."
Cons: "The flight was marked at almost 11hrs but ended up being only 9...not a negative other than it meant not spending as much time on board!"
Pros: "Flight crew was pleasant and attentive. Seats were comfortable for economy as well. We were allowed to check in extra baggage for free at check in which really helped since we would be catching a connecting flight in Amsterdam"
Cons: "KLM can't seem to figure out the order of boarding the plane. Should be business - priority - everyone else. Instead they do priority first, and that's usually two-thirds of the passengers. Also, really tired of the fake business class on these flights..."
Cons: "They didn’t let us board the plane. Allegedly the plane was changed and make us travel by train!! They offered us a compensation but we haven’t heard from them yet. Not good experience at all."
Cons: "Long stop over at Schiphol. Too Long!!!!"
Cons: "One of the senior stewardesses we're very rude. Whether it's her personal opinion or KLM's policy, it's unreasonable to think that a 3 years old child could or should hold her pipi over 20 minutes, while they slowly and inefficiently trying to give out food. Several parents were there with the request to let us through to the toilet with small children and she smiled in our face and said "no, we will finish first and than you can go". She might be not fit for the job anymore, but KLM can't afford this kind of treatment."
Pros: "Professional, friendly service. Punctual, safe flight. Comfortable, spotless airplane."
Cons: "What is there not to like about KLM? I cannot find anything."
Pros: "Everytime she passed she was hitting me or I had to hold my drink so that she wouldn't knock it off"
Pros: "staff hospitality, cleanness of the cabin and toilet and punctuality of the flight"
Cons: "lack of meal options"
Pros: "Boarding was very efficient."
Cons: "Limited movie selection. Crew seemed stressed. Gave me wrong meal and then swaped for the right one. I asked for Diet Coke and was given white wine. Food quality was not good."
Pros: "Flight attendants were friendly, but they only had limited resources to work with."
Cons: "Worst aircraft I have been on in years. No wifi or entertainment, no power outlets, only bad wine/beer for a 3+ hour flight is mediocre at best..."
Pros: "The service, entertainment, food, the crew, the aircraft were excellent."
Cons: "They put us in a Transavia plane."
Pros: "captain was great."
Pros: "They flew full speed to catch up with the delays."
Cons: "Departure was scheduled with one hour delay. When everyone was boarded they mentioned a leaking toilet. It took them 1,5 hours to disable the toilet. In the mean time, no drinks, no snacks, nothing. So we should depart at 18:00 but it became 19:30. Our first drinks and meal was no earlier then 21:00. The crew should have anticipated better that the technical problem would at least take one hour and give everyone a drink at least."
Pros: "There was no flight! So it's one thing that you have to cancel the flight because of fog; but rebooking us the next day on a flight through New York that doesn't exist, was way below the standard of care I would expect from any airline. Apparently, the NY to LAX flight that KLM booked us on, was only one leg of the flight to Sydney Australia; and according to some airline agreement, only Australian nationals are permitted to take that flight! Running around at JFK from terminal four, to terminal seven, to terminal eight, back to terminal four, to get a flight out, was a bit much considering how tired we were – not to mention hungry, since KLM neglected to provide the kosher meals we had requested with plenty of time – BOTH going to and returning from Europe."
Pros: "In general, it was ok"
Cons: "Yet again it was flight delay from KLM side."
Cons: "Charged me for checking a bag.. was not told of that. No coffee or any beverages provided. Seats uncomfortable. Will fly Iberia next time."
Cons: "We Flew business class. Very ordinary."
Pros: "Stewardesses were very friendly and helpful. Moved us to a row with empty seats so we could have more room!"
Cons: "Every think was ok"
Pros: "Usual BA welcome"
Cons: "Luckily the plane was delayed as my incoming flight was slightly delayed and BA had booked me on flights that take 40 minutes to get between gates I had to run. From there the delay grew as seems to be typical of BA at the moment. Also by the time the trolley made it to me there was only one sandwich choice left."
Cons: "Space is very tight with BA A380 2-3-2 biz class."
Pros: "Food servir das ver good. Flights attendants work ver card and seré ver attentive"
Cons: "Some bathrooms found have bien a Little3 cleaner"
Pros: "It was a short flight but everyone was proper and professional, as I like!"
Cons: "Nothing really"
Pros: "I liked the ability to check in online. Check in staff could be a little bit friendlier. Flight crew were fairly pleasant. Entertainment on board was excellent."
Cons: "I disliked the fact that when I tried to download my boarding pass on to my BA app, it told me there appeared to be an issue with at least one of my travelling documents when this was absolutely incorrect (was travelling with a valid British passport). I had no problems whatsoever at the airport at the check in counter. Also, the boarding gate was slightly chaotic. Most people didn't know which queue to join at the boarding gate. Some form of clear explanation when you arrive at the boarding gate would be helpful."
Cons: "Couple of flight attendants had a terrible attitude."
Cons: "Rerouted due to a cancellation"
Pros: "Cabin crew was nice and accommodating for passengers"
Cons: "Lack of leg room"
Pros: "Large plane operated by Iberia"
Cons: "Uninspiring food"
Pros: "The plane is comfortable and clean. Crew amiable and efficient."
Cons: "Not even complementary water was offered on a 2-hour flight. No entertainment at all. The difference with low-cost companies is narrowing."
Cons: "my trip to England was a nightmare starting with American Airlines not being able to find my flight or my name in the system. It was worse on the return from Gatwick. They also couldnt find me in the system and i blame it all on this Kayak travel site. I will never again use Kayak !!!!!!!!!!!!!!!!!!!! my trip was a nightmare."
Pros: "One of the staff members at the gate was very courteous and kind when we were late to the counter."
Cons: "At the check-in counter, there were two lines. One that showed Madrid and one for last minute flights. It appeared to be the same line where others were waiting for flights that left at the same time. We were standing in line for 25 minutes for check in before being told it was the wrong line. There was a charge even beverages, which was unexpected."
Pros: "Flight staff was very nice"
Pros: "Food and staff service was amazing"
Pros: "The entertainment was surprisingly good."
Cons: "The seating was tight."
Cons: "Wasn't entertainment...no big deal, I just gave it a no stars because of that"
Pros: "Felt room in spite of being in coach. Friendly flight attendants."
Cons: "Flight delayed & on a 2+ hr flight you don’t give anything free to drink. What a sorry airline. Not even human."
Pros: "The plane take off and landing were great. The cabin crew were pleasant."
Cons: "Boarding was confusing as announcements were hard to hear about zones. The plane was old and run down. The top of my arm rest had a plastic cover that kept falling off. There was no entertainment on the plane. It was a 2 hour flight from Madrid to London and we didn't not get any refreshments for free. I would at least expect a drink and pretzels as that's standard everywhere else."
Pros: "I like that the staff was very kind, accommodating and professional."
Cons: "THE FLIGHT WAS CANCELED. I HAD TO MAKE CHANGES FOR MYSELF AND PARTNER. THE CHANGES REQUIRED ME TO CHANGE TO FROM A BRITISH AIRWAYS FLIGHT TO AN AMERICAN AIRLINES FLIGHT. MY TIME FRAME WAS EXTREMELY TIGHT SO THAT I COULD MAKE THE FLIGHT FROM MADRID TO CHARLOTTE AND ON TO DENVER. FINNAIR REPRESENTATIVES WERE NOT HELPFUL. FINNAIR DIRECTED ME TO GO TO THE IBERIA DESK WHO ASSISTED ME WITH THE PROCESS TO FLY AMERICAN AIRLINES FLIGHT."
Cons: "3 hours standing in British airways and Iberian airways ticket and checking counters to get alternative flights. They could not do the "entire change" and required that we wIt in line after line. Will be a full 24 hours until the entire trip is complete. Would have been nice to at least sit in the empty first class seats on the transatlantic flight with my party as a bit of customer service. Wondering how many hours other had to wait for alternative flights because they did not use the first class seats as an alternative."
Pros: "I thouht that the seats were comfortable. When we boarded the Madrid to London flight, we were surprised to find that the aisle seats that we had paid extra to book had been changed, and although my husband had an aisle seat, I did not. On the longer flight from London to Seattle , we did both have aisle seats, which was important to both of us. We get up more frequently than many people to use the bathroom."
Cons: "There were a couple of women who were very cold, and there were no crew members in economy class who could speak Spanish who could respond to them appropriately to them. The attendants just kept saying, sorry, I don't speak Spanish. This seemed very surprising to me, as the flight connected a Spanish- speaking country to London!"
Pros: "Arrived safely at my destination."
Cons: "I was offered free tap water. No way to treat passengers."
Cons: "They don't offer even water"
Cons: "The old flight attendants, are entitle, rude, racist (from a flight I encountered from China to America, "One claiming Chinese are so annoying to deal with"."
Pros: "Pleasant and helpful crew;"
Cons: "Never boarded the plane. Connecting flight got delayed by 2 hrs and 57 minutes leaving from Madrid. After 2 hours of hassle, Iberia airlines was able to put me on another flight from Madrid to London to NY."
Pros: "one of my employee was left at Spain because his information wasn't found in the your sistem. he is still in Spain and His name is Julio Cesar Paul."
Pros: "The BA staff was very courteous. I missed a connection and they put me on another flight."
Cons: "I didn't like how the itinerary only allowed for 1 hr at gatwick airport and I had to go through customs and security just to get from one terminal to another. I talked with one of the BA staff and they said that all of their operations are getting consolidated to one terminal so this shouldn't be a problem in the future."
Cons: "Non-stop from Madrid to Philadelphia was canceled apparently because of a computer problem and then I was rerouted through Amsterdam with an extremely short connectios which in turn meant that baggage did not make it and was opened and damaged !!! BA clearly at fault. BA Reservations agent suggested to enter a complaint"
Pros: "Food and space to seat"
Cons: "No wifi"
Pros: "The plane had quite a bit of leg room, more than my flight from Denver to London. The movie selection was nice. Free wine and beer is always a plus. They gave a nice sized cup of coffee, but the coffee was terrible. The crew was nice."
Cons: "The head phone jack only allowed sound in one ear. The food wasn't great, and the expectations were low."
Pros: "Same as before. But I flew with Iberia."
Pros: "The flight was booked by British Airways but the flight was operated by Aer Lingus. The crew were very friendly and helpful. The food was good. The flight wasn't fully booked which helped with the level of comfort as I was able to spread out my things on the empty seat and tray table next to me. Otherwise it would have been a small space to live in for 7 hours"
Cons: "Aer Lingus charged about $6 for a glass of wine and alcoholic drinks. Other international airlines I've flown on include wine with lunch or dinner. Also there were no blankets available for the long flight, just pillows."
Cons: "El dia 27/marzo/16 volamos mi esposa, 4 hijos y yo de Madrid a Londres vuelo # 459, el cual llego tarde y perdimos la conexión del vuelo DIRECTO a San Diego # 273, nos mandaron vía Chicago y volvimos a perder la conexión a San Diego por pura lentitud del personal de British, teniendo que dormir en Chicago, nos dieron hospedaje y 100 dlls para cenar para 6 personas (gaste lo doble). Al día siguiente, estuve cerca de 90 minutos batallando para que me imprimieran los pases de abordar porque supuestamente British no había pagado los boletos a American Airlines. Les pido me recompensen con boletos redondos por todas estos inconvenientes. Saludos y gracias, Fernando Vizcarra"
Pros: "Stewardess was very pleasant and managed youth group behaviors well!"
Pros: "Because the flight was about half full between Madrid and Dallas (a rather long flight!) and because my sweetheart and I were seated in the middle 5 seats alone, we were able to put the arm rests up and get some real sleep to acclimate to West Coast time (our final destination). I can never sleep very well sitting up. Also, the food and entertainment were pretty good. We were given two main meals and a few snacks in between, including chocolate ice cream, which I've never received on a plane before. All that in addition to the decent selection of recent movies available made for a relatively pleasant red eye flight."
Cons: "The entertainment system on the back of the seat was clearly outdated and the screens were not very reliable. While watching a movie, if the captain made an announcement, it was made in the headsets, too, as usual, but uncomfortably loud."
Pros: "Location in the aircraft"
Pros: "A REAL Iberian airlines STAR was Ms. CLARA BENCORO--the Iberia counter agent (gate H22 @ Barajas) who was ABSOLUTELY amazing in re-booking me from MAD>>LHR after the French air traffic controller strike had delayed this leg of my trip past the LHR>>SAN departure time. She was SO efficient & competent in changing me to an earlier flight to London which saved this trip by getting me there well before the scheduled 15:30 departure connection to SAN. Her knowledge of all the ONE World computer reservation system interfaces was amazing, as she spent almost 30 minutes rebooking me and ensuring my luggage would catch up. As my booking was through FinnAir she had to go through THREE systems (Finn Air / BA/ AA) to get me to London on time. PLEASE recognize her customer service !!!!!!"
Pros: "I booked on BA but flew Iberia. The crew were friendly. The food was better than many airlines I have flown."
Cons: "My screen quite working half way through the flight a continually reset after that. Water was only offered 1 time between meals."
Pros: "Lots of leg room, good food, and friendly professional staff"
Pros: "Ease of location of airport"
Pros: "I like that the plan was pretty much empty allowed for leg room and space, plus the flight was fast !`"
Cons: "one male member on the crew was a bit rude but the ladies where awesome"
Cons: "No turbulence"
Pros: "Highly efficient crew."
Cons: "AC was way too cold"
Pros: "American really exceeded our expectations on both overseas flights on this trip. Good food, nice service, plenty of in-flight entertainment."
Cons: "The plane was very hot when boarding and then very cold while flying. It was uncomfortable."
Cons: "Inflexible employee, bad website, worse app. NO ROOM for mid seat traveler. Had to keep arms crossed the whole trip, Dangerous for somebody like me with respiratory illness and sleep apnea"
Pros: "They gave us plenty of drinks and food"
Cons: "Leg room"
Pros: "The crew was good"
Cons: "More space in coach between seats"
Pros: "Robbie and Carlos were exceptional. The gate agents were exceedingly rude and I will be filing a formal complaint."
Cons: "Gate agents"
Cons: "Too much delay"
Cons: "They forgot to plan a pilot....also the crew was 45 min late"
Pros: "Food, staff and entertainment was good. However, the touch screen on one of our systems did not work, and had to use the remote control."
Cons: "Not enough bathrooms, and the one on our side got dirty fast. Also, give yourself lots of EXTRA time to get through the airport in Madrid. It takes forever to get out to the gate, and you have to go through Security, Immigration and sometimes a second more intense security (which we did). If you need to get your VAT refund on purchases, add at least ONE hour. 30 minutes to get the approval stamp in one line, and 30 minutes in another line to get your refund."
Cons: "Uncomfortable Old plane with cigarette compartments Unfriendly staff They could not Sit me and my partner together because of the “fate” which was like 700 USD each! Yet they had empty seats and the ability to fulfill the request. It’s sad the low service level, operated by American Airlines booked with British Airways."
Cons: "1 hr delay and 40 minute wait for wheelchair."
Cons: "They did not honor my isle seat request, no inflight entertainment at all in my seat and lost my luggage! This is unacceptable!"
Pros: "Announcements clear pleasant staff decent food"
Cons: "All was well"
Pros: "Entertainment was good. Food was pretty decent considering it was gluten free. Wish there were more snacks on command kind of thing. I got really hungry. The guy working at the madrid ticketing counter that helped me check in my bags. Super cool dude. Very easy to talk to. Spoke perfect English and spanish because he was raised in usa but his mom is from spain. He was very detailed in I was going to have to navigate both madrid and dallas airports."
Cons: "The VERY first American Airline lady I met at Madrid airport who was like the first greeter. I was looking at all the different posted signs to see where to go and she says “hola” and i say “hola” back. She asked me which class i was in i said whichever the normal one is. All while im inching my way towards where i seem to already to know where to go. The lady kind of snaps at me and says “stop excuse me im talking to you.” I wasnt really walking away from this lady, i was inching towards what seemed to be i needed to go(and in fact was where i needed to go). I am fully capable of listening and moving at the same time. I dont need to be scolded like 5 year old child because she thinks I wasn’t listening to her. I was listening and progressing towards the place i need to be at the same time and also using two different languages in my head in order to talk to her. So that is just what i would call mulitasking for a person and not grounds for someone to use a parenting tactic on another adult at 730am."
Cons: "The staff member at the gate counter in Philly was very short and rude. She asked for people volunteer to check their carry-on bags and when I took mine up she was very curt. She asked me for my seat number (I didn't hear her) and her tone got worse. A woman who did not speak English need assistance and was turned away by this person with s shrug. The Latina finally stood in the middle of the gate area asking for help from anyone who could speak English. I just spent 18 days I Madrid and never once was rejected when I asked for assistance. I was not happy with your employee and I was ashamed to hear an American treat someone that way. In the employee's defense, she was alone at the dest up until boarding time and was juggling a lot of balls without any other support. Not a good experience."
Pros: "Flight was under booked so there was plenty of room."
Cons: "Crew was unexpectedly loud/chatty with one another throughout the flight, even when things were quite and calm they were calling over our heads to one another and laughing loudly. Initially, it's an international flight from Spain and no crew members in my section atleast could speak Spanish. I had to help a passenger who only spoke spanish because the attendant kept repeating an order in english, just getting louder each time."
Cons: "The seats are very tight."
Cons: "Films, TV screens did not work"
Pros: "Flight was not full."
Cons: "Luggage was very late and arrived at the wrong carousel."
Pros: "Missed it!"
Pros: "Crew members were very humane and supportive."
Cons: "We flew a transatlantic flight during storm Grayson in a 757. Not only it was irresponsable, but dangerous. Communications from the cockpit was poor."
Pros: "This flight was not full, so most people on the plane had the opportunity to spread out and have an empty seat next to them. The in-flight entertainment choices were vast."
Cons: "Food quality was not as good as some of the other flights, but there was still an ample amount of food served."
Pros: "I was very happy to see that AA considerably improved service on-board, if I compare it to an experience of several years ago. For future flights to Europe I will not hesitate to choose AA over disappointing BA."
Cons: "All was as expected flying in coach. AA offered an adequate service fo an international flight."
Pros: "Staff great, food good"
Cons: "Seats had no cushioning for bottom. Need to improve"
Cons: "I hate American airlines. It is the WORST. We were held for almost 4 hours waiting for "maintenance call" then flight was cancelled. THEN it took two full hours to get back checked bags. By ths point it was 5 pm, had been at airport since 8:30 -- no food offered, no apologies, not even a glass of water. Of course, no flights back to US so I was stuck an extra day, completely messed up school and work. I THOUGHT I was booking with Iberia but it was a code share. I WILL NEVER fly American Airlines again!"
Pros: "Lots of food and drinks, nice crew and pretty good experience"
Cons: "Tv screen too slow..... doesn't work that good,the plane was a little noisier at take off than usually, nothing mayor...."
Cons: "Equipment malfunction at 11 pm is always really nice."
Pros: "The digital entertainment was off the chart. It kept me awake during the whole flight. A flight feels shorter when one becomes entertain instead of nodding off and on, which makes the flight feels longer than it really was."
Cons: "I am vegan. So I guess I am minority for now, but I hope some of the food in the futures also cater to those of us that don't eat any type of animal product. One only can hope!."
Pros: "Trip on time"
Pros: "Great crew. Friendly and reaponsive. Easy boarding."
Cons: "4 hour flight from SFO to Charlotte. No food beyond snacks. No entertainemt options. No electrical outlets."
Pros: "The attendants helped you with all your needs. They were professional and fluent in the languages necessary to help the passengers. Very impressed"
Cons: "Good was good. Snacks and beverages were awesome."
Cons: "I paid hard-earned money for an expensive flight to Madrid. Not only were we very delayed on the way there, we were also delayed on the way back. We spent 3 hours back and forth on the tarmac stuck on an old bus in 100+ degree weather being delivered conflicting information, summed up to the seats being "broken". We got a "bathroom break" during which was talked to very rudely by the flight attendant at the gate, and then was almost left behind by the bus on the tarmac. Additionally, once we got onto the plane, it was extremely old (I'm talking no TV's, ashtrays on seats, filthy tables, dirty seats). To top it off, when I went to the restroom in the middle on the flight, I saw flight attendants drinking Tito's and soda in the back in the plane and talking loudly. I am not usually one to complain- but this was a particularly bad experience and terrible ending to my vacation."
Pros: "Great service!"
Pros: "Flight wasn't full so I had the row to myself and got to stretch out. Great selection of movies. Decent food."
Cons: "One FA seemed visibly annoyed with me; I'm honestly not sure what I did. I am a FA for another airline; didn't identify myself as such but always make sure to not be "that passenger." During two beverage services she did not ask me if I wanted anything but simply looked at me with disdain and sighed loudly. She wasn't rude; just not friendly and I never once saw her smile. She seemed tired and annoyed. I understand that feeling. I've been a FA for 16 years, still junior at my company, but it reminded me how important body language and facial expressions are when we work hospitality and customer service in the public eye. I hope everything is ok with her and I'm sorry if I did something that irritated her. I didn't get her name."
Pros: "That the flight was not full and staff were just great very friendly and helpful."
Cons: "All good on this flight."
Pros: "Right on time."
Cons: "The aircondition was extremely cold. I was freezing"
Pros: "No water no food nothing good"
Pros: "Kayak didn't gave single updates or reminder, not even ticket confirmation. Never buying from kayak."
Cons: "The Live TV entertainment froze so many times when trying to watch either CNN or CNBC. Finally gave up on it. The Touch Screen responsiveness could be much better. However; once a movie was selected, watching it was an excellent experience. The Leg room was not the best either, but I blame myself on this in that I almost waited till the last minute to buy my self a ticket."
Pros: "On board flight entertainment did not work No kid friendly meal options Bags checked onto the wrong flight from PHL-DEN"
Pros: "Safe flight. Two seats instead of three on the outer aisles. Although the flight was an hour and a half delayed, we landed at the original time. Not sure how that works."
Cons: "Very old plane. No individual entertainment for an 8 hour flight. The old fashion tv were in the middle of the plane. The flight attendant were almost non existent. One toilet did not work. I was very disappointed"
Cons: "Not able to check backpack."
Pros: "Take off delayed, poor comfort, service was not good and the entertainment system was not individual"
Cons: "Take off delayed, poor comfort, service was not good and the entertainment system was not individual"
Cons: "My luggage didn't arrive to Charlotte. I am still waiting for it one day later."
Cons: "The plain was an old model with no personal screens... So boring"
Pros: "Very friendly staff."
Pros: "2:30 h late!"
Cons: "They lost my suitcase"
Pros: "I really like the fact that I could check the baggage the day before the trip. This was very helpful and I could avoid keeping the bags during a long stop in Madrid."
Cons: "Mucho frío y baños muy sucios."
Pros: "On time"
Cons: "Free wifi for economy class"
Pros: "Very personable"
Cons: "Delay in Madrid -"
Cons: "Online check in didn’t work."
Pros: "The pilot did an excellent job navigating through rough weather."
Cons: "Boarding is a mess, too many special groups, and then the masses get in and it just becomes a zoo inside the plane. There are so many charges, flying these days is really not better than taking a local bus."
Pros: "Volar con Iberia es sencillo y particularmente buena atención."
Cons: "The right was late in bi ti directions.long limes to check in."
Pros: "Every thing was ok"
Cons: "I was not informed about having to pay for checking my luggage and it did not even showed at the Iberia website when doing my online checking. I had to pay a total of $50, $25 each way, in Madrid. I was never informed of this in Boston or, again, while processing my checking using Iberia’s website."
Cons: "We didn’t go"
Cons: "Sits are too tight. Honestly impossible to be comfortable"
Cons: "The plan was too small."
Pros: "Great and on time"
Cons: "Nothing all good"
Pros: "Nice plane an movies"
Cons: "The lost my luggage"
Pros: "goed attention in Iberia A320 600 and very wide"
Pros: "Took forever to board. Had to take a bus to plane. Last on, no overhead space."
Cons: "5 hours delay"
Cons: "Lack of organization"
Pros: "Quick boarding."
Cons: "No movies or videos. Children crying and screaming."
Pros: "On time"
Cons: "EVERYTHING was a charge Water wasn't even offered."
Pros: "Ibrya is grayte"
Pros: "It was short."
Cons: "Staff was not attentive to customers needs."
Cons: "Staff was not friendly"
Pros: "Nothing in particular"
Pros: "Movies, no delays"
Cons: "Luggage was not documented correctly to my final destination by Iberia"
Cons: "my bag was lost"
Pros: "Fast check in"
Cons: "NO HUBO ENTRETENIMIENTO, EL AVION NO LO TENIA. EL PASAJE SE SENTIA INTRANQUILO . Y ESO HACE QUEEL VIAJE RESULTE MUY MOLESTO. ALICIA"
Pros: "Helpful staff."
Pros: "Didn't happen!"
Cons: "Stewards keep trying to speak in Spanish to you. Every time again you have to ask to repeat in English."
Cons: "Waiting for luggage at JFK."
Pros: "The aircraft was clean"
Pros: "Departed and arrived on time."
Cons: "Was charged for coffee."
Pros: "Llegamos antes de lo esperado"
Cons: "La comida es terrible. Me enfermé con un rash todo el cuerpo posiblemente por la comida."
Cons: "Kept us waiting for five hours"
Pros: "They had a lot of movies and games on board. Meals and drinks were free along with blankets and pillows."
Cons: "The man at the front desk failed to scan my bag when I checked it in. My bag is now lost and I have not been contacted yet."
Cons: "At the airport (Madrid) too long to get to the Gate. Line for baggage, security and passport. It took more than two hours to get to the gate. Personnel too slow and passport check in moody day."
Pros: "Got to my destination"
Cons: "Many passengers luggage and mine did not arrive. Had to wait over 8 hours to recieve it."
Cons: "to hot"
Pros: "That I got to my destination as planned. I don't know who likes being cramped in a sit with strangers for 8 hours but it's obviously better than traveling by sea or land for such a long journey."
Cons: "Small space."
Cons: "My bag was lost. Still waiting for it."
Cons: "i didnt have my own tv screen"
Airlines flying from Madrid to Birmingham have enacted additional safety measures and adjusted policies to better accommodate travelers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights from Madrid to Birmingham
Masks required on board, masks provided on flights from Madrid to Birmingham
Social distancing seating
Middle seats unavailable to book on flights from Madrid to Birmingham
Testing for antibodies, testing for symptoms for flights from Madrid to Birmingham
Waiving of change fees. Search flexible flights from Madrid to Birmingham