Staff need to be trained on how to talk to passengers. Half the staff would frown at the smallest of requests. In short I wouldn't have taken the flight if I knew the quality of service that was on my eay
I was vary unhappy about our flights being move around and also delayed with no one to communicate these changes in English. We did get a voucher for food but since the flights where delayed with little time in between we did not have time to use it. Also our bags not making it with us ended up being an inconvenience but thankful that you had them shipped to us. This was the worst experience flying ever.
The Iberia crew was excellent since it turned out to be on an Iberia jet. Seating as comfortable as can be expected on a long flight in Economy. The food was good and served at decent intervals. I don't sleep well on planes, so I appreciated the entertainment selection.
The boarding area is lovely and amble, but the boarding itself was haphazard. It was hard to hear the announcements and then there was no organized line to get on the flight.
My luggage was damaged and when we tried to do a claimed over the phone they didn't give us much of an option. I didn't do it a the airport because I was traveling with a minor and my Morher who is 73 years old and after a 18 hour travel day they need to come home.
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Hacker Fares sell tickets to/from a destination via different airlines and are subject to the booking
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