Daily cleaning, installation of cabin HEPA filters on flights from Madrid to Mexico City
EL AL, Iberia and Finnair have all waived their change and cancellation fees on flights from Madrid to Mexico City. Confirm policies on booking site.
Most visitors from Madrid can enter Mexico City without restrictions.
Read more about travel restrictions for Mexico City
Visitors from Madrid will need to quarantine for 0 days upon entering Mexico City.
Visitors from Madrid are not required to present a negative COVID-19 PCR test or antigen result upon entering Mexico City.
Health Declaration Form
Completed form should be presented upon arrival
Masks: Required in public spaces.
Restaurants: Open with restrictions
Bars: Open with restrictions
An average nonstop flight takes 11h 35m, covering a distance of 5633 miles.
There are 123 (nonstop) flights between Madrid and Mexico City per week, averaging 17 per day.
In the past 3 days, the cheapest one-way tickets were found on Multiple Airlines ($364) and KLM ($478), and the lowest round-trip tickets have been found on Multiple Airlines ($447) and Iberia ($515).
EL AL (3 times daily), Iberia (2 times daily), Air Europa (2 times daily) are the most frequent flyers on this route.
From Madrid to Mexico City, Tuesday is the cheapest day to fly on average and Friday is the most expensive. Flying from Mexico City back to Madrid , the best deals are generally found on Monday, with Saturday being the most expensive.
When flying out of Madrid you will be using Madrid Barajas, often referred to as Madrid Airport. You will be landing at Mexico City Benito Juarez, also known as Mexico City Airport.
KAYAK is a travel search engine. That means we look across the web to find the best prices we can find for our users. With over 2 billion flight queries processed yearly, we are able to display a variety of prices and options on flights from Madrid to Mexico City.
KAYAK’s flight Price Forecast tool uses historical data to determine whether the price for a flight to Mexico City from Madrid is likely to change within 7 days, so travelers know whether to wait or book now.
Hacker Fares allow you to combine one-way tickets in order to save you money over a traditional round-trip ticket. You could then fly to Mexico City with an airline and back to Madrid with another airline.
Sometimes travel dates aren't set in stone. If your preferred travel dates have some wiggle room, flexible dates will show you all the options when flying to Mexico City from Madrid up to 3 days before/after your preferred dates. You can then pick the flights that suit you best.
Scores according to KAYAK customer reviews
Cons: "Boarding room was not open until like an hour before flight. No entertainment system aboard."
Pros: "Check-in was fast"
Pros: "Cabin crew was attentive"
Cons: "Everything else. Airplane cleanliness, business class service mediocre. Awful on time record and indolent passenger services."
Pros: "Charming crew Excellent attention. Very helpful"
Pros: "Great plane, entertainment and nice plane crew."
Cons: "The staff at the gate was not so nice when boarding."
Pros: "Almost anything"
Cons: "Offer additional food option to buy, common a 10 hour flight with any snack or Alcoholic beverages common!"
Cons: "I was 40 minutes late, the crew was disrespectful with a little girl, also de pilot when he didn’t explain why we were late."
Pros: "The service"
Cons: "The infraestructure, entretainiment and a good food"
Pros: "The crew was nice and the boarding was relatively quick"
Cons: "Old airplanes, no entertainment, broken seats, overall very bad airplanes and not a good service offered. The airline should get newer planes."
Cons: "Bathroom a little dirty but in middle of flight"
Pros: "Speed and On time"
Cons: "The plane"
Pros: "Airline, crew and nice landing (the pilot)"
Cons: "Boarding is crazy. People don’t respet the group order"
Pros: "Todo excelente"
Cons: "No son tan puntuales"
Cons: "These are stripped down planes. They have nothing: entertainment, energy plugs, very little food and water."
Cons: "Avianca did not want to respect my ticket and put on standby my seating"
Cons: "My sister was not allowed to travel andI had to deplane with her. She had some wine in the VIP lounge and the crew decided they wiuld not take her ti Lima. She tried to appeal to the supervisor but it was imposible. She was not drunk. We believe that Avianca iverbookwd the flight and decide to use this as an excuse. Moreover, she has had bith knees operated in the last year and does mot move quickly and with difficulty. Any way, it was a disaster. Especially because we bought tge tickets whilw Avianca had its pilots in strike and we flew to Madrid on Iberua, because our origibal flight was cancelled."
Cons: "Avianca went on strike over a dispute with their pilots. The company waited until a few hours prior to the trip to cancel the trip (which was paid for with 3 months in advance). This was a transatlantic flight so we were forced to buy a vastly expensive ticket in another airline (due to the last minute urgency) which was not direct. The flight was for my 80 year old mother. Avianca forced us to a ridiculous process to refund the monies and only did so after many disputes over the phone and 30 days later. Will never use this airline again."
Cons: "I purchased this ticket for my CEO's associate. She had to fly economy, but we had purchased business class tickets. Myself, I don't know what happened. Supposedly, there was an issue in Spain."
Cons: "There was a 4 hour delay"
Pros: "the staff in the airport (Lima) was very unprofessional. I written some note in the complaint book. I have a very but moment with the manager or supervisor when i ask abut my baggage, but the staff during the fly was excellent."
Cons: "lamentablemente el viaje BOGOTA CARACAS Tuvo que ser reprogramado ya que la aerolinea dejo la ruta pero medieron otra alternativa con la cooperaccion deAA. LO QUE-NO FUNCIONA PARA NADA fue el SEGURO DE VUELO que tome a traves de Uds police EUSP2085184113 deALLIANZ que al sentirme varada en MADRID ya que el pasaje estaba interrupido LOS LLAME AL TELEFONO de EMERGENCI de USA y me dijeron que ellos no tenian nada que ver."
Pros: "La atencion del personal a bordo"
Cons: "Los asientos del B787 muy incómodos"
Pros: "Crew was outstanding"
Cons: "Priority Baggage was delivered with the regular baggage."
Pros: "Free movies was nice"
Cons: "Being told I had to move from my assigned seat, in to a row that does not recline. Worst 5 hrs in a long time"
Pros: "The seats ARE LIE FLAT"
Cons: "The service is poor. seats need maintenance. The staff treats you poorly. It was like flying with people who dont like you"
Pros: "excellent crew service"
Cons: "couldn't hear anything even though I was given two sets of earphones and it was a long flight"
Pros: "New 787 business cabin is great. Seats are comfortable, prices are amazing for what it is"
Cons: "Ground staff is awful"
Cons: "Cold food and not good"
Pros: "Excellent service, good food, just in time. Chairs are very comfortable and entertainment is excellent"
Pros: "Not much"
Cons: "More than half an hour delayed and when I arrived to Mex my baggage was still in Bog. We had a scare during landing also but i dobt think is the airline fault."
Pros: "It was late leaving Bogota because there had been a problem with some luggage. When we arrived at Mexico city we had to wait a long time because there was no parking dpace"
Pros: "On time"
Pros: "My flight had an unnecessary stop at Bogota, when the lady on the counter asked me where I was heading to and found out it was a place so close she asked me if I wouldn't mind going on a direct flight of 2 hours instead of waiting for a 19 hour flight. I love Avianca and I've never preferred another airline. Their customers attention is great."
Cons: "The only problem I had is that they were out of one of the meals when they got to my seat."
Pros: "Without a doubt Avianca's service is superior than other airlines"
Cons: "Limited selection of movies and series, the middle seat on the row is not comfortable is someone of your same size seats on the window seat."
Pros: "Very puntual the departure and the space they hace between the sits. It's important to me because i'm a large guy"
Cons: "Mayen the atention of the crew could be better in the travell"
Cons: "They don't let you finish your meal. Please wait more time before taking away the meal tray. Thanks"
Pros: "Rude service and flight attendants refuse to do anything. Hit the call button and they just turn it off without asking what you need."
Pros: "Good food and good service"
Cons: "Our flight was expected to arrive in San José at 3.55 pm with only one conecting flight in Bogotá. We arrived yo San José at 10.30pm with 1 extra stop un San Salvador and delayed flights un Madrid and Bogotá"
Cons: "Seat, service & food."
Pros: "Tuvimos que dormir en Bogotá, por asuntos médicos,la aerolínea nos trato súper bien, se encargaron de nosotros totalmente, eso no tiene precio."
Cons: "Un poco los retrasos en salida."
Pros: "La atencion y el estado de los aviones. Los tiempos de embarque"
Cons: "En el vuelo de regreso tuvimos un retraso lo que nos hizo perder el vuelo de conexion. Sin embargo, nos ubivaron en un excelente hotel y avianca cargo con todos los gastos,"
Pros: "el vuelo fue exelente un avion grande y muy avansado"
Cons: "si me gusto mucho"
Cons: "space for lugage stow in bussiness cabin"
Cons: "The chair was broken and I couldn't lean back"
Pros: "new aircraft"
Cons: "very fast crew service"
Cons: "Flight got cancelled, had to wait 3 hours to get my flight redirected to LAX instead of Tijuana, had to rent a car from LAX and drive down to San Diego"
Pros: "the service was wonderful, Delia is very kind and pasionate for service."
Cons: "everithing was ok"
Pros: "The crew was helpful"
Cons: "The flight arrived at MEX on time, but for reasons I don’t know, we could not exit the plane for an hour after arriving at the gate. This hour delay caused me to miss my next flight to Puerto Escondido, Mexico on Viva Aerobus. I had to stay the night in Mexico City because it was the last flight leaving that night, and I had to purchase a new flight to Puerto Escondido."
Pros: "Customer service"
Cons: "If was cheaper to Checked baggage"
Pros: "Nothing. I’ll never do business with Delta again. Not even to make use of the $80.00 voucher credit they extended. Delta San Antonio manager Delphine is an awful representative of customer service, and a horrible person!"
Cons: "I should have never flown Delta."
Pros: "Not really"
Cons: "Being on time not delay 40 min"
Pros: "Everyone was perfect...!!!"
Cons: "We need a real meal, we appreciate the snacks but real meal is necessary."
Cons: "No hubo comida suficiente"
Pros: "Good variety and quality meals during the flight as well as a super array of entertainment"
Cons: "The seats lack cushion so a 7 hour flight gets quite painfully after a while"
Cons: "They ran out of food by the time they got to the back of the plane."
Cons: "More food more room - but hey that’s what we always want"
Pros: "Crew was amazing"
Cons: "Gave the option to chose seat"
Cons: "A late flight due to a mechanical problem. Missed connection and Delta was of little help."
Cons: "Working USB ports. On time departure."
Cons: "Very bad service, airline unrespectfull, discortesy"
Pros: "Great and faster"
Cons: "Put in early flight"
Pros: "the crew was excellent the boarding was satisfactory"
Cons: "everything was from satisfactory to excellent"
Cons: "Everything. Awful plane, seats and service"
Pros: "Everything good"
Pros: "Delta’s notifications are very timely and helpful. They even tell you when your bags are on the plane and at baggage claim."
Pros: "Overall ok."
Cons: "Cabin was freezing."
Pros: "Fast easy on time"
Pros: "La puntualidad"
Cons: "Todo fue perfecto"
Pros: "Flight was ok."
Cons: "Soggy bun sandwich prepackaged with mayo that was not up my standards. Broken video screen meant no entertainment other than the book I brought."
Pros: "I can’t make it in mexico city on tuesday, wednesday’s performance had to be cancelled and we need to pay the cancellation fee 11500 mexican pesos of the studio and musicians"
Cons: "I can’t make it in mexico city on tuesday, wednesday’s performance had to be cancelled and we need to pay the cancellation fee 11500 mexican pesos of the studio and musicians"
Pros: "Flight attendants were great"
Cons: "We were moved to the Exit row, but the woman at the ticket desk said that the seats reclined...BUT they did not!! So, that was a bummer!"
Pros: "The food and enterntaibment are always nice. The captain was super friendly and opportune with his communications. Seating was as fast as possible and boarding was swift."
Pros: "I araised safely in New York and all my luggage finally arrived. I suppose that is good but so much else was bad, very bad."
Cons: "The morning of my flight I got a notice the departures time was changed by one hour later but to still arrive at the airport at the same time. So I ended up spending almost four hours at the airport before leaving. Boarding was a mess as "groups" were not called but everyone just rushed the gate in mass and we're let on. Staff were functional but looked and acted surly. It was a functional flight in that I arrived at my destination but it was not managed and I did not feel my business was wanted-only my money."
Pros: "the service, on time departure, early arrival, FOOD at no cost"
Cons: "nothing...everything was great"
Pros: "Great service."
Cons: "No power outlets. No WiFi. Limited movie selection."
Pros: "Good i like i could watch movies from my phone"
Cons: "Not sure"
Pros: "Overall experience was great, landing, crew, snacks, movie selections it all was great"
Pros: "A great flight overall. Delta provided a lot of entertainment options. Flight attendants were very friendly."
Cons: "I don’t like that we had to pay for our checked bag."
Cons: "Delta staff is not too friendly"
Pros: "Easy transition from one gate to the next.."
Cons: "The food was not fut for human consumption and the servers did not care"
Pros: "Being able to watch movies"
Cons: "Bad food"
Pros: "The service was exelente"
Pros: "Flight was on time, crew was friendly, plane was clean, and boarding was painless and efficient. Food was served which was a huge plus. I appreciate having a choice of almonds for a snack."
Pros: "Even though I was disappointed by not being able to get the boarding passes from Delta for Aeromexico’s connecting flight to Bogota, I had an agent greet me after customs in Mexico to issue the boarding pass so I could use the transfer flight line. Excellent service throughout the entire trip."
Cons: "Confusion over my boarding pass at the Delta terminal in Detroit."
Cons: "My registered luggage was sent LAX->MDE and i had a short change in MEX. Running out of the LAX->MEX plane, the crew the said: "don't forget to pick up your luggage".. and then all went pairshaped. One member of MEX staff claimed the baggage is going directly to destination, another said that it won't and i need to pick it up myself and do god knows what with it. LAX->MEX flight delayed by 30mins, 1hr change time. Everybody relaxed just me loosing all my boozy contraband as i had no choice but to put my registered luggage thru security."
Pros: "In some Delta flights that I had in the past the plane was just ok, not bad, not good. But this plane ATL-MEX was great, very nice and conformable plane, it looks and feels excellent!"
Pros: "Tudo conforme esperado em um voo da Delta."
Cons: "Nada a reclamar."
Pros: "They hade entertainment"
Cons: "No food"
Cons: "I has nothing to do with the flight it self! The original fight was cancelled from Minneapolis to Atlanta (with no notice) I found this out by calling!! I was told a confirmation of a new flight was going to be email once the request from the support had been approved (the email confirmation was never received). I was also instructed multiple times to not show at the airport unless I had receive the confirmation. I was up most of the night waiting for this confirmation that never came!! I received an email this morning letting me know the fight from ALT to Mexico had been delay!! When I opened it to view the itinerary it showed she had been booked for the am fight at 6:30 am! after spending another hour and 35 minutes on the phone your support team could not find a fight until Dec.21!! Not to mention the accepted they had problems with their email system and phones, but asked why didn't I called,mmm I was on the phone for the 3rd time!!!! I am very, very disappointed!! Not a discount was offer or a fight the next day even when I was checking an flights were available!!! Here is the other part,,Rosa came all the way from Mexico to care for her ill sister for the last 2 1/2 months, all she asked was to be able to be back home for the holidays!! Your team insisted on scheduling a flight for next week or a full refund!! This was not a money matter!! It's about getting some one home for the Holidays who has helped a ill person during the most vulnerable time in her life!!"
Pros: "had connecting flight ready"
Cons: "the plane was 5 hours late, we did not even get free internet of a coffee or a free drink in the waiting room after debarring or in the waiting room connecting was ok, they had boarding passes ready but suitcases took forever to cross customs...getting bags almost an hour"
Cons: "Sandwich for dinner"
Cons: "I couldn't put my seat back properly because the man behind me was too big. Please put big people in spacious places its more comfortable for all."
Pros: "Quick trip clean cabin"
Pros: "We got an upgrade to business class and the experience was extraordinary. The service in general, but the warmth smile and courtesy of the flight attendants made the experience fantastic"
Pros: "Itinerary - hours of flight"
Cons: "Dinner could have been earlier"
Pros: "The punctuality and the entertainment"
Cons: "Perhaps a more organized boarding process"
Cons: "Best airline! More space between seats. Great service. Great meals and snacks and overall excellent experience! I've travel a lot and no other airline in North America comes close! Thanks!!"
Pros: "The food was better than most other airlines"
Cons: "The boarding process is confusing. Checking the passports separately in the same area boarding lead to a lot of congestion and confusion. The boarding pass reading machines often didn't work. It looked like passengers in higher classes couldn't use the economy machines."
Pros: "Everything, I love Lufthansa"
Cons: "Seats are super tight and very uncomfortable for tall people."
Pros: "Nice crew, good drinks."
Cons: "Would prefer a vegan sandwich option for the short flight."
Pros: "I booked with Lufthansa, but this was a United flight. I prefer United's boarding process with multiple groups to Lufthansa's single group. Lufthansa's leads to a very very long line 20 minutes before boarding starts."
Cons: "United had fewer movie options, fewer meals, and worse food than the Lufthansa flight we took when we traveled to Frankfurt. It was also delayed two hours due to mechanical issues. I will have to pay more attention when I book next time to avoid United flights."
Cons: "The food was ok"
Pros: "Crew was good"
Cons: "No entertainment at all, food was bad"
Pros: "Great Experience."
Cons: "Great Experience"
Pros: "The food and attention of personal crew"
Cons: "Delays in the itineraries and the entertainment system did not work well"
Pros: "Food was good but not enough."
Cons: "Entertainment system was not working."
Pros: "The crew onboard the flight was very friendly and accommodating! They did their best with what they had. I also like that there were diabetic and vegetarian meals offered, although the diabetic meals should ideally focus on lower carbohydrate totals. Fruits and breads can pack just as much sugar as sweets."
Cons: "Starting with the boarding area at LAX, there was some really high pitched siren that kept going off over and over which no one seemed to care to investigate or do anything about. It was very irritating, and seemed to put lots of passengers in a bad mood before the plane even started boarding. Then when they announced boarding was beginning, everyone got up and created massed around creating four chaotic lines. It was a mess. We left 45 min late, which caused us to run to make our connecting flight because the person at the gate never told us it was also going to be leaving late. The plane itself was extremely uncomfortable as well. I'm 5'8" tall and that's mostly torso. I fit easily in the back seat of my buddy's mini Cooper, and I could barely fit in the space without my legs hitting the seat in front of me. That was before the guy in front of me put his seat back and made it so I could barely reach under my seat. Then there was the control panel for my personal video monitor. The panel was located on the armrest in just the right spot where Everytime I put my hand down I accidentally pressed a button to call the flight attendant, or turn the video screen on off, which was really obnoxious when I was trying to sleep and kept accidentally turning on the bright screen which woke me up. The video monitors we're also touch compatible, but the screen was horrible about registering finger presses which led to the lady in the seat behind me smashing the screen as hard as she could repeatedly with her finger, which vibrated all the was through my headrest so I could feel it as if she were trying to get my attention. There was also no air flow above the seats... You simply had to rely on the flight attendant to set a temperature that the whole cabin enjoyed, or you had to suffer silently. Finally, the reading lights on the plane we're so high up that turning one on lit up all the seats around you as well, which meant you had to choose to either sit in the dark and not read, or turn on your light and read quietly while the people around you cursed your name while attempting to get some rest."
Pros: "Very comfortable, amazing crew and service. Entertainment was very good with lots of options."
Cons: "the plane was late boarding and some on board had tight connections. crew were aware but didnt let us leave first.we barely made our connection as we had to go through security in Munich. stress could have been avoided by letting us deplane first."
Pros: "Airy plane. on time. Good service. Flight wasn't full"
Pros: "Can I say basically everyyyyyything. The meals were amazing with respect to taste and the timeliness of them. The crew was extremely courteous and kind"
Cons: "Just typically being on a plane not much can do about the space in economy"
Pros: "Food and boarding"
Cons: "Flight was 1h40 late. Upon arrival we parked at a gate, but had to be bused. And it was raining"
Pros: "They’re very polite persons"
Cons: "The way they treat people"
Pros: "I believe Lufthansa does more than the majority of other airlines for economy class passengers."
Cons: "There was nothing I didn't like."
Pros: "Every time I fly Lufthansa I am super pleased with the food. All other aspects fine too."
Pros: "Good plane and service"
Cons: "Ticket check in was unclear, apparently we had to verify our tickets at the gate but there was no sign or previous instruction from the check in counter. I waited through the boarding line only to be told to first verify my ticket. My bags were lost on the Madrid to frankfurt flight, the first part. Unacceptable, if the airline can not schedule flights at their own hub that guarantee swift transfer it us pathetic."
Pros: "Stewardess enjoyed her work encouraged us to take better seats. A full hot meal."
Pros: "hot food and some complimentary alcoholic beverages"
Pros: "Luftahnsa is great. I can’t seem to get our system to recognize the two Condor is abysmal"
Pros: "I liked that I wasn't disappointed."
Cons: "Bathrooms could be cleaner. A good bathroom deodorant could also help"
Cons: "Plane was delayed forcing me to run to my connecting flight"
Cons: "No entertainment"
Pros: "Although the departure was a little bit bumpy, the snack was tasty!"
Pros: "there was food on the plane, which was quite o.k. and the crew was very friendly."
Cons: "Flight was delayed as it arrived too late. the boarding therefore, was a bit hectic, especially as Lufthansa does not make boarding according to zones or group numbers like most of the other major airlines."
Pros: "Extremely nice staff starting from check-in and till the end of flight, everything was perfectly on time"
Pros: "Punctual, efficient, Lufthansa never fail to deliver."
Pros: "Nothing was extraordinary."
Cons: "Seat comfort. Entertainment. Toilets far from the premium zone. Meal choice. Wine choice, headset. All sub par compared to other airlines in the premium economy space. In particular, Qantas is much much closer to business class than to economy class in it's premium economy product. Lufthansa is just not delivering value to this segment."
Pros: "Very organized"
Pros: "Everything! The food was nice, I liked the entertainment too!"
Cons: "That my fellow passenger took some of my limited space due to being obese:("
Pros: "Flying from San Francisco to Madrid via Munich in economy class. All very good in general, in fact the best experience compared with other airlines I have used in the past for the same trip. Vegetarian meal was good, but only on the long leg. Munich to Madrid was not possible to choose the special meal, but that is not that important for me, so I eat what I could and that was good enough. The crew was super nice. The plane is huge, toilets are literally 'downstairs' and extra room to hang out. I will definitely choose Lufthansa again for my trips to Europe."
Cons: "If you want to reserve a seat in advance you need to pay for it, that's the only thing I didn't quite like because I found it after I bought the ticket. It was not mentioned clearly in advance, and it felt like an afterwards surprise, really? I paid for it anyways. For me it is worth it to make sure I get a window seat on the long leg flight."
Cons: "A strike caused us to have to shorten our vacation and we lost the money on all hotels and tours. The treatment by staff was unpleasant. I hope the other 350,000 affected people were treated with more courtesy."
Pros: "Extra luggage at not extra charge. Good food... Love the crew"
Cons: "Messy boarding"
Pros: "Crew was friendly and attentive, food was delicious and served on time"
Pros: "Fast the boarding process all in time good food"
Cons: "All was alright"
Cons: "Very long lines while checking in"
Pros: "Please do it more easy for the costumers"
Cons: "The people who have baggage for check in can do it since the beginin the travel gol and back"
Pros: "The plane was very comfortable, and I had plenty of space, because I was sitting near to the exit door. The service and the crew were just great. I love traveling with Lufthansa."
Pros: "Friendly staff and comfortable trip"
Pros: "The name of the company"
Cons: "I has a flight between mad to franfurt connection to Miami. And lufthansa never advise me that the first leg of my trip was cancelled."
Cons: "I had paid for an upgrade to sit in the front of the cabin with extra legroom (row 14A). When I boarded a man sat it my seat. He had not paid for the upgrade, but the crew let him stay in my seat. I had asked him to social distance but he continued to sit right behind me bo matter which seat I moved to. He argued with the crew until they gave up and let him stay. They did not check his boarding pass or ask him to move to his assigned seat I found a different seat away from him but I don’t see the point in paying for extra legroom when the crew let’s people who haven’t paid for it sit it those seats. I felt harassed by the man and was very uncomfortable the whole flight. I am considering my next step, I think I should at least receive a refund for the upgrade I paid for."
Pros: "Seats were very comfortable. Plane interior was in new condition, including electronic window shade tinting."
Cons: "Staff was not particularly warm or attentive. Was never offered more to drink, and after asking for more wine was ignored."
Pros: "Due to business I travel allot so I deal with allot of airlines. This is by far the best airlines I have used. Excellent crew and airport staff. I don’t think words can express how satisfied I am with this airlines and airport. The nicest people and great service. Clean and modern aircraft. Going to try flying only with KLM from now on."
Cons: "Transavia does not serve anything complementary, not even water. A flight between two countries that is five hours long must be better than this. I was not aware of Transavia doing that before I booked. I will never fly with them again"
Pros: "Klm's consistantly high standards in everything they do."
Pros: "Confort and kindness"
Cons: "It was too cold"
Pros: "Staff were professional and polite."
Cons: "Despite zone boarding, boarding and disembarkation were very slow. Passengers like me with flight connections were very anxious regarding missing these."
Pros: "Newer plane, crew was amazing, seats were adjustable"
Pros: "Crew was great and helpful despite oversight in my special meal."
Cons: "Special meal request was overlook. I did not mind so much as eating less does some good! It is human to err!"
Cons: "Not being 1 hour late"
Cons: "Boarding was very slow."
Pros: "Service is awesome. Food is great."
Cons: "People with short connection are affected by the 15 to 25 minutes delay."
Cons: "There was no wifi on flight"
Cons: "Delays, took my hand luggage into the hold,"
Cons: "Lost a single baggage item, a car seat. Critical for us to leave the airport, and delayed us for over an hour upon arrival. Gave us a loaner car seat that barely fit our child."
Cons: "Flight cancelled"
Cons: "Long haul flight made pleasant by KLM"
Pros: "The flight started with a visit in the recently renovated KLM crown lounge in Amsterdam airport. I liked the various seating options and of course the upstairs bar. The service on board was attentive and efficient, the food options I really liked (especially the Chinese dish) but also the little touches like the nuts & gouda cheese which were served in small porcelain bowls. The seat itself was very comfortable when sitting and the structure gives a lot of privacy. However for couples or friends travelling it's a bit cumbersome to have a conversation even when sitting in seats next to each other. Overall my expectations were fulfilled."
Cons: "This seat is not ideal for sleeping for taller persons (I'm 185cm tall) as the space to put the feet is very narrow and it's uncomfortable when lying on the back (as one cannot put them in the natural resting position). Cabin temperature could have been a bit lower for my taste. Crew needs better training with regards to transfer procedure in Chengdu."
Pros: "Everything is alright"
Pros: "The flight AMS to MEX was smooth, very helpful personnel on board, we enjoyed a bit more space and the seat seemed a bit more comfortable."
Cons: "Besides the seat relative comfort, it did not recline much at all, i wondered what the extra money (at least $5 or $600) got us. The food, wine/ beer service was same as regular economy, the boarding took place at same time as economy, no drink before take-off if only sparkling water. And the plane was old generation 747 and the entertainment was same vintage: screen was not very bright and the selection of films was poor. No plug to charge electronics. We were disappointed with KLM when comparing with other airline companies offerings when you book in Premium Economy."
Pros: "Efficient boarding system, clearly signposted. Professional staff"
Cons: "I’ve traveled a lot internationally and this was the WORST flight I’ve ever had to endure. I felt like I was being tortured and didn’t sleep at all and so slept when getting into Amsterdam rather than being able to explore the city. I was out $200 for the Airbnb (could’ve stayed in the airport cheaper) and $200 for a dinner cruise I slept through. NEVER AGAIN"
Cons: "Check in at Berlin was extremly slow. Staff was very unprofessional and not very friendly."
Pros: "Seat 39A did not recline. The gentleman next to me spread his arms out a bit as he typed on his computer the entire way. So I did not get ANY sleep. Plus he got up at least four times."
Cons: "Except for the man next to me - great!"
Pros: "Staff very pleasant"
Cons: "Evening snack was not the greatest breakfast was pretty food"
Pros: "Nice flight ...was comfortable travel ...good food.Thanks"
Cons: "No such things"
Pros: "Seats were comfortable and there was enough room for hand baggage. I slept during the flight so do not have opinion on entertainment."
Cons: "Not able to charge my digital devices. When serving beverages and food, the same flight attendant missed me a few times. That was annoying but other attendants were very nice."
Pros: "She was cheerful and genuine. I have dietary restrictions but was unable to preorder a meal. She went out of her way to find an available meal for me. I also saw her bring other passengers extra snacks and drinks."
Cons: "Cramped seating."
Pros: "Fast boarding"
Cons: "The entertainment system wasn’t working for the whole 10 hour flight."
Cons: "Our total flight time was about 17 hours - MAD- AMS-LAX. My husband and I both have an internationally approved carry on luggages with us. When we checked in - they asked us to both check in our carry on luggage. The reason why is because they said they don’t think they have enough space for our carry ons. I told the crew member checking us in that other people that was checking in with the same hand carry size luggage with us had no problems taking it with them. For being about to be on a 17 HOUR FLIGHT we should be ALLOWED to have our carry ons with us! We take carry ons for that reason! I had to argue and prove my case to the crew member to atleast keep 1 carry on with us. I thought that was an UNACCEPTABLE reason for us to check in a carry on luggage when we had a 17 hour travel time ahead of us. Not a happy costumer here."
Cons: "Food and one bathroom out of service makes an awful flight"
Pros: "I enjoyed the attention to detail and comfort. Helped to make the flight easier to handle."
Pros: "I got some rest"
Cons: "unable to charge my phone or watch movies"
Cons: "Super delayed. Could have fixed the issue BEFORE we were sitting on tha plane for TWO hours"
Pros: "Bording was good and general flight ok"
Cons: "This airplane must be the oldest in the fleet. No USB, no charging, no touchscreen technology, no plugs, no bluetooth."
Pros: "Good efficient flight crew friendly and helpful"
Pros: "Short-hop flight, fit for purpose."
Pros: "The staff at the front desk for the check-in were extremely helpful. I had a complicated issue with my luggage and they helped me to sort it out in the best possible way. Amazing service! Furthermore, the entertainment on board is great! Nice movies, nice food, friendly flight attendants, etc. They even offered me a second sandwich =)! I truly loved my experience with KLM."
Cons: "suitcase didn't turn up, although connection was quite tight"
Cons: "The leg room on the long flight was less than I would have wished and it was particularly bad when the person in front put their seat back. this was a day time flight and it would have been good to have a bit more room to use a laptop."
Pros: "The pilot kept us informed periodically during our journey. I liked that we could choose our seating online. The entertainment was good."
Cons: "The plane was dirty, all seats did not have pillows and blankets. Seating was not very comfortable, particularly as there was a box attached to one of the legs of the seat in front of me, making it necessary to move my legs to an uncomfortable angle."
Pros: "great choice of entertainment content, friendly crew"
Cons: "There weren't too many options. The movie selection was very limited and the tv show were over 20 years old in some cases"
Pros: "Professional, friendly service. Punctual, safe flight. Comfortable, spotless airplane."
Cons: "What is there not to like about KLM? I cannot find anything."
Pros: "Everytime she passed she was hitting me or I had to hold my drink so that she wouldn't knock it off"
Pros: "Everything was good. The crew was very friendly and attentive. The plane was comfortable, with great entertainment on the personal screens. The food was delicious. Flight was on time and actually arrived early, but then we had to wait for a gate (not the airline's fault)."
Cons: "No complaints at all."
Pros: "It's the best flight I could get for such a low price. But don't expect to to get the best and newest planes around but it's still overall a good experience."
Cons: "Quite bummed that the flight didn't have wifi / USB):"
Pros: "The crew were very friendly and accomodating, plane was clean and boarding amd disembarking was efficiently handled."
Cons: "55 minute delay was not welcome."
Pros: "Was able to check in online, very convenient and easy to access site."
Cons: "I didn't go on this flight, unable to leave Seoul (to Beijing) with China Southern."
Pros: "No entertainment or food needed on a half hour flight. Otherwise excellent."
Cons: "They lost my suitcase"
Cons: "Mucho frío y baños muy sucios."
Pros: "On time"
Cons: "Free wifi for economy class"
Cons: "Lost flight same airline delay at Paris :("
Cons: "Online check in didn’t work."
Pros: "The pilot did an excellent job navigating through rough weather."
Cons: "Boarding is a mess, too many special groups, and then the masses get in and it just becomes a zoo inside the plane. There are so many charges, flying these days is really not better than taking a local bus."
Pros: "Volar con Iberia es sencillo y particularmente buena atención."
Cons: "The right was late in bi ti directions.long limes to check in."
Pros: "Every thing was ok"
Cons: "I was not informed about having to pay for checking my luggage and it did not even showed at the Iberia website when doing my online checking. I had to pay a total of $50, $25 each way, in Madrid. I was never informed of this in Boston or, again, while processing my checking using Iberia’s website."
Pros: "The plane didn’t have coach puls class that I paied for and they gave me an upgrade to business class! Great Surprise!"
Cons: "Sits are too tight. Honestly impossible to be comfortable"
Cons: "The plan was too small."
Pros: "The seat space on the emergency area"
Cons: "The dirtiness on the toilet area after long flight ....the system should be automatic to be sanitized"
Pros: "La comida en el vuelo está bien y las sobrecargos muy amables."
Cons: "Los asientos muy incómodos para un vuelo tan largo"
Pros: "Great and on time"
Cons: "Nothing all good"
Pros: "Nice plane an movies"
Cons: "The lost my luggage"
Pros: "goed attention in Iberia A320 600 and very wide"
Pros: "Took forever to board. Had to take a bus to plane. Last on, no overhead space."
Cons: "5 hours delay"
Pros: "Quick boarding."
Cons: "No movies or videos. Children crying and screaming."
Pros: "On time"
Cons: "EVERYTHING was a charge Water wasn't even offered."
Pros: "Ibrya is grayte"
Pros: "It was short."
Cons: "Staff was not attentive to customers needs."
Cons: "Staff was not friendly"
Pros: "Nothing in particular"
Pros: "Fast check in"
Cons: "NO HUBO ENTRETENIMIENTO, EL AVION NO LO TENIA. EL PASAJE SE SENTIA INTRANQUILO . Y ESO HACE QUEEL VIAJE RESULTE MUY MOLESTO. ALICIA"
Pros: "Helpful staff."
Pros: "Didn't happen!"
Cons: "Stewards keep trying to speak in Spanish to you. Every time again you have to ask to repeat in English."
Cons: "Waiting for luggage at JFK."
Pros: "It would be much better to get water more often and maybe a few snacks"
Pros: "El cambio de vuelo en Mx fue un poco confuso pues había que salir a mostradores y volver a hacer check in."
Pros: "The aircraft was clean"
Pros: "Departed and arrived on time."
Cons: "Was charged for coffee."
Pros: "Llegamos antes de lo esperado"
Cons: "La comida es terrible. Me enfermé con un rash todo el cuerpo posiblemente por la comida."
Cons: "Kept us waiting for five hours"
Pros: "They had a lot of movies and games on board. Meals and drinks were free along with blankets and pillows."
Cons: "The man at the front desk failed to scan my bag when I checked it in. My bag is now lost and I have not been contacted yet."
Cons: "At the airport (Madrid) too long to get to the Gate. Line for baggage, security and passport. It took more than two hours to get to the gate. Personnel too slow and passport check in moody day."
Pros: "Got to my destination"
Cons: "Many passengers luggage and mine did not arrive. Had to wait over 8 hours to recieve it."
Cons: "to hot"
Pros: "That I got to my destination as planned. I don't know who likes being cramped in a sit with strangers for 8 hours but it's obviously better than traveling by sea or land for such a long journey."
Cons: "Small space."
Cons: "My bag was lost. Still waiting for it."
Cons: "i didnt have my own tv screen"
Airlines flying from Madrid to Mexico City have enacted additional safety measures and adjusted policies to better accommodate travelers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights from Madrid to Mexico City
Masks required on board, masks provided on flights from Madrid to Mexico City
Social distancing seating
Middle seats unavailable to book on flights from Madrid to Mexico City
Testing for antibodies, testing for symptoms for flights from Madrid to Mexico City
Waiving of change fees. Search flexible flights from Madrid to Mexico City