We missed our flight. The boarding pass had the wrong gate and by the time we received the text from Kayak, our flight was already gone. I’ll never use Kayak again and will go direct to the airlines in the future.
Flight was delayed bc of mechanical issue. New plane had different configuration so some seats had to be switched. They called all passengers who needed new boarding cards. They did not call us so we thought our seats were the same and fine. When we boarded they informed us our receipts had changed and we are now all sitting separate and in the back row. Both my daughters had meltdowns and started to cry and once we got on the flight, we figured out how we could sit closer to each other, but this was very upsetting.
There were five broken seats on the plane. The crew was very rude in telling people they had to get off the plane and get a flight the next day. No call for volunteers, but telling people they had to get off. One woman was flying with her elderly mother and daughter and was told she had to leave or all three had to leave. Fortunately, a volunteer offered to stay. The situation was handled poorly.
They lost my luggage and it didn’t get delivered until the next day.
3 hours late. Not even water offered on a 2.25 hour flight.
I have long legs, my foot was out in the aisle and when a flight attendant came walking by and I didn't notice, instead of saying "excuse me" or anything like that, she kicked my foot. Extremely rude
Cabin was roomy enough to easily slide my carry on under the seat in front of me!
Good experience but the snacks are not gluten free, so I cannot eat them.
I didn’t like anything, being platinum pro get you absolutely nowhere and does not increase the customer service treatment whatsoever anymore. My flight was canceled and they put me on a flight eight hours later that would’ve got me back in the middle of the night. They could’ve easily move me up to an hour Prior on an earlier flight. My second flight was unreasonable to take, the third flight was also canceled due to mechanical issues like the first flight. I don’t know what’s going on with American, but they are falling apart, after seven flight changes I finally got home, Unreasonable.
They have lost any customer service care and support. Terrible airline now and been for awhile.
Awful. The flight wasn't actually operated by Iberia, but by American Airlines. I was unable to get my boarding pass and as a result missed my connecting flight.
Very good service from San Jose to Madrid . Ryanair service from Madrid to Brussels 😕
I wish they could put the pre-tsa check on the tickets or global entry.
Couldn’t keep my luggage and had no choice. Ground staff didn’t even bother to explain why.
We upgraded to Business class paying approx. $1,300. Despite the upgrade, we were still required to pay an additional €70 for a checked bag. Furthermore, we were informed that another €70 would have been charged for our carry-on bag, as it was 3kg over the limit. To avoid this, we had to move clothing from the carry-on into the checked bag, which was both inconvenient and frustrating. Given the significant amount paid for the Business Class upgrade, we found this treatment to be quite appalling and disappointing. We expected a higher level of service and consideration for our luggage, and this experience did not meet those expectations.
Great flight, short and good attention. Didn't took any food so can't say thing about it
Excellent with no delays and according to the time schedule.
Its a bus taking you on and off the plane so if you have big luggage … more muscles needed
Flight LIN MAD. Checkin was fine (but I must admit that being a Platinum member I skip the lines). Security was fine (they have the new machines where you need not take laptops or liquids out). Longe was OK (BA). Boarding was a mess, the boarding gate personnel were rude and some should simply not be in a customer facing position. Flight in itself was fine, usual Iberia European coach. We were on time and actually time to deliver luggage was better than normal for Barajas
Great food, excellent service. Did not manage to make wifi work but in a flight of less than an hour it was not a big deal
Why does a reputable airline like BA allow a miserable domestic airline like AA to operate its flights? There is no comparison between the two
Boarding is a mess. They never check group # so lots of people crowding in. Comfortable seats this flight. I had an empty seat next to me, very convenient. Food was really not good, but I was starved. The pizza snack thing was horrible. Crew was grand. They really make it enjoyable.
Too much long line at the TSA and Security. Prepare for long walk for baggage claim.
Crew very helpful and friendly. Food is so so. Main meal is not always the best. Did have a choice of a snack part way which was either a cookie, corn snack, or similar. Second kind of meal was basically like a pizza pastry that really wasn’t a favorite but probably a European snack? Screens and selections of movies, tv and such were good. No WI-Fi unless you buy so no free texting or such on the long flight but I think that might be any overseas flight.
The boarding process was quite loud and chaotic. The flight attendants kept barking over the PA system about people needing to only stow large items in the overhead bins. During the one and only service, I was hit by the service cart. At the same time, a passenger was returning from the bathroom and the crew definitely saw him but stopped a few seats short of allowing him to sit down before starting service and made him wait a good 10 minutes before passing his seat and allowing him to sit down, after which he had to ask for his snack and beverage or he would have been passed over. Neither flight attendant thanked passengers as they left; in fact, I did not see them again once the plane door was opened.
Flight Attendant Karen Lynn was an absolute delight. She assisted in every portion of the services provided throughout the flight, aided with any and all concerns expressed by passengers, and even helped comfort an upset child who was one of five of a traveling family. This quality of service is what keeps me coming back to American. Thank you!
The worst, flight cancelled because the aircraft was not full. Heathrow ground crew totally not helpful and arrogant. Lady proposed us flight with 40min layover instead of direct and said it is our problem of course she was unable to do anything as everything was beyond her control she claimed. after calling on hotline another flight was booked. Flight was cancelled last second so we could not take direct from Zurich but we had to stay overnight in London.
The seats in row 31 are terrible and small and uncomfortable. Don't ever sit there. The window seat is so close to the curve of the plane is so annoying. I paid extra for this seat and I hated all 10 hours in it.
Food was terrible , crew were excellent , IFE was dire . Overall comfortable seat and cabin. Nothing special .
If my tv wasn’t broken and I wasn’t in a seat that didn’t allow for sleeping
