Daily cleaning, installation of cabin HEPA filters on flights from Massachusetts to Minneapolis
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Scores according to KAYAK customer reviews
Cons: "Keep middle seats empty."
Cons: "Nothing... great flight, uncrowded flight, plenty of extra seats to stretch out. Seat were very comfy and spacious which I loved even got a full can of soda unlike the usual half a cup and done lol. Would definitely fly Jet Blue again and prefer also. Way better than the other carriers."
Pros: "Good seets"
Pros: "Lots more leg room than the other flights I've been on in the last year. I'm tall and I have a bad knee so it made a difference."
Cons: "Can't think of anything"
Pros: "Arrived early! Smooth takeoff and landing no unnecessary cabin announcements (it was a red eye)"
Cons: "Everything was great!"
Pros: "The crews on Qatar airlines are always top notch!"
Pros: "Crew was amazing and friendly. Brandon and especially Andie went above and beyond to make us comfortable and took excellent care of us!"
Cons: "Nothing it was a perfect flight!"
Pros: "The delay"
Cons: "Don’t be delayed"
Pros: "The seats - awesome!"
Pros: "Nice crew and good price."
Cons: "It's a budget airline: not comfortable - although that is to be expected."
Pros: "the crew was amazing"
Pros: "More leg room than I've ever had on any other airline before!"
Cons: "Would have been nice, given the length of the flight, to have had the beverage cart come through a second time. But it's not something that would turn me away from JetBlue. I was very pleased overall."
Pros: "The gate agent is in mpls was the only good thing jet blue had going."
Cons: "ON TIME"
Cons: "It was way too hot in the plane."
Pros: "Nothing! The flight was delayed until 10:34pm and still we did not board the plane at that time. Then when we finally board the plane a crew member Dan told me my luggage was to big which it was not, and when we landed in Puerto Rico I had to wait so long to get my luggage from the carousel."
Cons: "If the flight was not delayed for so long"
Pros: "Free wifi"
Pros: "The crew was professional"
Cons: "Everything was terrible. Between my flights going and coming within two days I spent upwards of 4 hrs in delays."
Pros: "Smooth ride great service"
Pros: "On time and quick boarding. The ticketing and gate agent Joel was fantastic."
Cons: "The flight attendant in the front of the plane was not friendly from boarding throughout the flight. He witnessed a woman move the snack s to accommodate her carry on and waited until the plane was full to reprimand here. He didn't even say please he just blurted "Don't ever do that again"! His arms were constantly crossed and legs tapping in an aggravated and defensive manner. Maybe he should ne be on the early flight. Other than that the seat backs were to short and flight media was inoperative. Then on the way out when I thanked Jay he was non responsive. I felt like he was being inconvenienced by our presence. If you ask me he was even rude with his coworkers on the phone. I'm glad it was only a 55 min flight. Two sentence's for what was good and all of this for one person that made it a bad experience."
Cons: "My family and I decided to travel with JetBlue instead of cayman air because they had the tv’s for the kids entertainment. Was very disappointed when they didn’t work the entire flight home"
Pros: "I love JetBlue. Spacious seats, free tv, and a basket of snacks (chips, pretzels, cookies, crackers...etc) to choose from."
Pros: "On time. Huge space room for my leg."
Cons: "Old screen tv monitor"
Pros: "Time was excellent"
Cons: "Snacks , why such small portion"
Pros: "Seats quite comfortable (not as bad as Primera Air Scandinavia). Smooth takeoff. Smooth ride. Smooth landing. Self service onboard snack machine offering more than descent snacks. Quite nice flight crew. We boarded, departed and landed on time. Well done JetBlue."
Cons: "Nothing really. Folks, remember. You get what you pay for (with some exceptions though)."
Pros: "Very friendly snacks"
Pros: "Perfect landing and great flight!"
Pros: "Very professional and efficient. Nice leg room."
Cons: "Seats don't recline."
Pros: "The face masks were great. Free wifi was very nice. Inflight entertainment were recent movies."
Pros: "It was early!"
Cons: "It was early!"
Pros: "There was a weather delay and we were kept informed. Communications from the pilots were able to be understood. Best ever in that regard."
Cons: "Unexplained delays and jet blue doesn’t not have good food options."
Cons: "They are advertising free movies and is not true, because once you're settled to watch the movie there is no headphones and If you want one they sell it, is not free."
Pros: "Friendly staff, quick on and off, good refreshments."
Cons: "Everything was great."
Cons: "No air conditioning they turned it on whilst boarding and deboarding but sweating during flight it made me sick."
Pros: "no line for security. good value"
Pros: "Slightly greater than average leg room, makes a difference! Have not flown much with JetBlue in the past, but I plan to use them more in the future!"
Pros: "Courteous and friendly crew from the time I walked into the terminal . I dont travel much but they made me feel right at home and made sure everything was taken care of and took the time to make sure I got where I needed to be problem free."
Cons: "Poor selection was offered. I know they were on a short flight so it really didn’t matter and it’s not their fault that they can only serve what they are given. The crew was exceptional in every other way."
Pros: "Flight was on time, smooth ride! Very friendly staff."
Pros: "Plenty of legroom, free entertainment, good snacks, friendly attendants plus a cheap flight gets an A+ in my book"
Pros: "There was a bit more leg space between rows, appreciated by this tall person."
Cons: "Stop charging $25.00 to click a button to select a seat."
Pros: "Flight time"
Cons: "One of the main reasons why I chose Jetblue its because it is an ALMOST 4-5 star experience with great affordable ticket prices. Unfortunaltelly the ALMOST it is so, due such an important role such a host/hostess at the airport representing so poorly the company, EVERY TIME I leave from fortlauderdale airport. Once the check-in kiosk fails to complete to check you in (and I am ok with machines poor work) you are directed to a crew members in the counters. A host/hostess from jetblue standing in front of the counters, instead of greet you properly or showing some sort of degree of willingness to welcome you or help you tell you "yes, what do you need... ? That never fails! It feels like you are breaking in into a zone you are not suppose to be, and annoyingly you are disturbing these people. It so confusing why they have those attitudes, specially at that position, where you really need to clear up the bad weed in choosing your personnel. I think these few"crew members" can make a smooth transition to nightclub bouncers, where I'm sure will be a great fit."
Cons: "The seat was hard. I could feel the bolts under the cushion."
Pros: "Timely flight , attentants were friendly and attentive"
Pros: "Great crew."
Pros: "Everything was better than expected."
Cons: "No mechanical failures or delays would be nice"
Pros: "Flight was short and pilot got me there safely. Kept passengers informed about delays."
Cons: "Absolutely claustrophobic cabin with uncomfortable seats and no leg room. I paid for first class and ended up in the back of the plane. No drink service. Flight to MSP was far superior"
Pros: "Flight was on time. Crew was jovial and very pleasant. Smiles all around. Flight attendant at the very beginning said, "Welcome to flight --- to Bahamas. . . just kidding." It made people chuckle."
Pros: "The care and good food was much appreciated. There were plenty of excellent movies to watch to make the time pass in an enjoyable way."
Pros: "We left early"
Cons: "Delays, delays, delays... first class ticket from BOS to MSP got me a 6 hour delay and a middle seat in econ main cabin at the back of the plane. Delta you suck!"
Cons: "They take them forever to find me another fly ,make miss my other fly, my work my time and my sleep"
Pros: "They have few movies selection that was good"
Cons: "I like being in a big space faster. And clean good service I"
Pros: "The flight was ontime, boarding was okay. Disembarking seemed a little slow."
Cons: "Seats have gotten narrower and closer together and it was a new plane which seemed to have more slope to the wall which meant even less room in the window seat. Too warm in the plane"
Cons: "Too crowded."
Cons: "Time to bring in dual class flights!"
Pros: "Quick flight"
Cons: "Paid $30 for wifi and it never worked. Would like a refund"
Pros: "The staff are wonderful and helpful. Best wishes to Delta. Please keep the great employees."
Pros: "on-time and quick boarding times"
Cons: "Waiting too long before take off with no circulation of cool air"
Cons: "Nothing. Delta is the best airline in North America"
Pros: "There were alot of good movies to choose from, and the food wasn't bad."
Cons: "It's always very uncomfortable to sit on a plane for a long time, but that's nobody's fault"
Cons: "Much older plane. Not as comfortable as some other planes I've been on."
Pros: "Nice people. Very helpful."
Cons: "LOST MY BAG IN BOSTON BEFORE EVEN TAKING OFF!!!! Did not make it, and then won't deliver it when it makes it to Kathmandu! This is most distressing."
Pros: "I liked the selection of movies."
Cons: "The arrival estimate was off."
Pros: "Everything else"
Pros: "it was great experience"
Pros: "Boarding went smoothly. No delays were encountered. Everyone behaved themselves.no"
Cons: "Only problem was I couldn't get connected to the wi-GI."
Pros: "Good heads up to turbulence."
Pros: "Very friendly and helpful staff."
Cons: "Missed our connection. Spent the night in Minneapolis. Luckily we had no urgent reason to get home to."
Pros: "I liked everything."
Pros: "The best stewardesses in the industry."
Pros: "We were stuck for an hour and a half on the tarmac"
Cons: "We were stuck for an hour and a half on the tarmac"
Pros: "Loved it all. That's good advice above :)"
Cons: "It was a blast!"
Pros: "Plane should have been inspected before scheduled departure at 5:30 AM!"
Cons: "Narrowest bathroom I have ever entered! I weigh 120 lbs!"
Pros: "Staff were courteous. Captain explained reason for delay."
Cons: "Over 20 minute delay to begin boarding with no explanation. Boarding process very slow due to excess carry ones needing to be checked."
Pros: "Lots of movies available!"
Cons: "One small bag bag of peanuts?!?"
Pros: "It doesn't matter how good all of the above were when one of our bags did not make the connection in Atlanta and when it was delivered late at night to my home and it has been torn beyond repair"
Cons: "Bag did not make the connection and it was damaged beyond repair"
Cons: "half-broken screen, couldn't access anything on the left side"
Pros: "On time departure and slightly early arrival"
Cons: "Airline food is just so inadequate in every way."
Cons: "Read previous complaint"
Pros: "Excellent boarding procedure and on time performance. Flight crew was great."
Pros: "Good service"
Cons: "Small airplane for the route and terrible terminal"
Cons: "No meals was available for VEG. people."
Pros: "Having some free and pay movies adds to any inconvenience that may be outside of any control."
Pros: "It's what I didn't like....as a Sky Miles member I should get a free bag. Small aircraft for a FL trip."
Cons: "Not enough sitting space felt very cramped"
Pros: "Had complementary food at check in"
Pros: "Not crowded"
Cons: "Fees for bags"
Pros: "I arrived alive."
Cons: "No tvs at all, narrow aisles, and my bag was lost somewhere between the east and west coasts. Pretty unapologetic, and very little information about recourse. Not a great way to end the trip."
Pros: "Boarding was easy and the flight was comfortable."
Cons: "The upcharges for carry on and a “seat fee”. My flight costed $100 extra!"
Pros: "Excellent price for non-stop flight"
Cons: "No entertainment, no free snack"
Cons: "I wasn’t able to check in online using sun country’s app because I booked through kayak. Missed my flight and now flying stand by"
Cons: "We were directed to one baggage claim area and after 15 min of waiting, found that all our flights' bags were on another carousell. No one told us."
Pros: "I liked that SY fly new Boing 737-700. Good and safe airplanes. Speedy check-in and bording. Pilots and flight crew were very nice. Good Service."
Cons: "I booked through a 3rd party and needed to change departure time - not good. I thought SY could help but I needed to go back the party I initially booked with - not very customer friendly. Will book directly with SY from now on."
Cons: "Lots and lots of crumbs everywhere."
Cons: "Plane dirty Staff was acting weird"
Pros: "We got here."
Cons: "Most uncomfortable seats ever"
Pros: "Everything went smoothly"
Cons: "No snack food"
Cons: "No Wi-Fi, no tv"
Pros: "Very reasonable"
Pros: "Reasonable layover, good food options"
Cons: "Couldn't. Y the kettle cooked chips separately."
Pros: "Service was good."
Cons: "No drop down tv's or free small snacks."
Pros: "They were efficient, organized. Nice legroom! Timely made all connections without a problem."
Cons: "Don't really have anything negative! Small airline did a great job no different then larger airlines"
Pros: "Friendly staff"
Cons: "I found it absolutely ludicrous that me and the person I was traveling with weren't able to upgrade to 1st class at the gate for a reduced price. We boarded, departed and the seats still weren't filled. So you're telling me you would rather have $0 from 2 $129 upgrades instead of $150 from 2 $75 upgrades. Sun Country must be a non-profit."
Pros: "Crew was kind"
Pros: "Crew on board was so nice... Asked the pilot and let me know when we flew over a certain city I asked about. The crew that checked me in was extremely nice too and allowed me to check one of my two bags for free as a one time courtesy."
Cons: "The flight was delayed and they didn't really say why, but they made up some of the time in the air."
Pros: "SunCountry is a classy operation. I appreciate having another option to fly directly to Boston."
Cons: "The gate at Logan airport is cramped and insufficient. Also no amenities once you clear security."
Pros: "I made it to my destination on time. Also we took off relatively on time as well."
Cons: "Everything else. Remove "first class" this is an inexpensive airline. The removal would make the seating arrangement better for the rest of the plane. Also update your planes."
Cons: "It's hard to estimate, but I was sad you ran out of hot sandwiches."
Pros: "Boarded quickly and the service was good."
Pros: "The crew was friendly, plane was clean, and they did offer refills on drinks."
Cons: "Entertainment and food was available by purchase only and boarding was inefficient."
Cons: "Unexpected traffic from an accident delayed arrival and airport, that coupled with long lines made for time tight, girl in front of me at security was also going to my flight so I wasn't too panicked and tad kept telling us it was going to be ok and we'd make it but they pulled me aside to pay me down at security then my companion ran on ahead, they let her on the plane and then shut the door right as I was running up. Then the last was extremely rude to me and told me it was my fault and everyone else made it on time so why couldn't I, them when the second gate agent was going to put me on the new flight the ride lady told her to put me as standby, the agent inquired as to why and said there were open seats, she said do it, standby. And then smirked at me like she'd put me in my place. I was speechless, never delt with suncountry employee who was rude. Really disappointed with this experience"
Pros: "Bumped up to row 4"
Cons: "Hard to reach restroom."
Pros: "Friendly service, smooth ride."
Cons: "They need wi-Fi on the plane..I was accidentally double Charged for my refreshments."
Cons: "The gate agent did not say hello, welcome, thank you. He just took my ticket, scanned it then gave it back to me. That was not good service. Other than that, things were good but that stuck out."
Pros: "I like that I got on the plane first"
Cons: "Forced to by an exit row seat for extra money because of a "full flight" but when the doors shut there were at least 10 seats open that did not cost extra. No free in flight snack and they Nicole and dime you"
Pros: "We even arrived at our destination early!"
Cons: "They kept us on the plane for 1 1/2 hours and never took off . I had to pay for my bags and upgrade again on another airline ."
Cons: "Had to purchase ALL food"
Pros: "It was quick"
Cons: "Sears are uncomfortable"
Cons: "It was a pretty unpleasant ride, I arrived only to find that the size listed for carry-ons on their website was inaccurate se ended up having to check my bag at the gate for a 25$ fine and had to pay another 20$ on the way back. Really expensive especially for a college student who can barely afford it on top of the nearly 500$ ticket. Definitely not worth that especially if they scam you into paying for checked bags. I don't know if it was just this one flight but I don't plan on flying Sun Country again. Horrible experience."
Pros: "Crew were great, seat sizes were comfortable & overheads were bigger than other domestic airlines (a small thing that made a big difference to boarding)."
Cons: "A complimentary snack would have been nice."
Cons: "This something I think all airlines should do. They should let those who have no carry on bags off frist."
Pros: "Nonstop and cheap"
Cons: "Lack of space, 90 min on hold (!) to talk to customer service! And then they charged us twice for flight insurance!"
Cons: "Delayed 30 minutes and plane temperature was too warm"
Pros: "Seamless onboarding and check in."
Cons: "Not much leg room on plane, no snacks"
Pros: "Selected the airline for the ticket price."
Cons: "Found the crew a little curt – and somewhat unfriendly. It could have been a function of the time of the flight – early AM."
Pros: "Amazing: left & arrived 156 minutes early. Way to go!"
Pros: "Easy to board"
Cons: "There was no air despite the vents We were in the back of the craft and could not hear the pilot Nio tv for a 3 hr flight No wifi and very tight seating."
Pros: "Boarding was pretty streamlined, much less clunky than other airlines. And the price was certainly right"
Cons: "The breakfast sandwich I purchased was pretty unappealing. Wet bread isn't the best."
Pros: "Sun Country staff was nice and friendly and efficient. Plane was clean."
Cons: "Have to buy digital players and food if you want it. Didn't have any kiosks to sign in on in Boston. Wasn't able to choose my seat on the flight out to Boston online when I booked. Looked like the plane was full and flight was oversold. When I checked in for the flight at the airport, I just got assigned a middle seat in the back of the plane."
Pros: "Sun Country had website issues and we got stuck sitting in the way back of the plane,, we could not check in kept giving us an error"
Pros: "At least music , a movie and pleaseeee!!! Maybe a chips or something with the drinks"
Cons: "Overall was ok"
Pros: "Roomy seats, genuine helpful crew, and low prices."
Cons: "Direct flight Boston to Seattle and reward miles that could be shared with other airlines."
Cons: "Great flight"
Cons: "We were packed in during coronavirus. I am never flying American again. Profits over health"
Cons: "Made it a smaller flight. It was a lot of people on the plane! We could not practice social distancing"
Cons: "Flight was delayed several hours due to an issue with the plane. Didn't get to our destination until close to 2am."
Cons: "App continued to crash. Couldnt watch movies."
Cons: "Baggage claim was terribly slow and we were director the wrong carousel."
Cons: "The delays due to software"
Pros: "All was good"
Cons: "Nothing to complain about."
Cons: "I will never, ever book with Kayak again"
Pros: "Busy but kind stewardesses"
Cons: "Please offer another snack option besides carboard flavored pretzels."
Pros: "The crew was excellent. Grabbed me a blanket. Did not mind the small plane."
Cons: "Bumpy ride."
Cons: "As usual the small plane and bare bones flight service makes for a horrible flight 3 hours late 4th flight on American that has had insane schedule problems"
Cons: "Condescending staff, lackadaisical crew, pitiful excuses of why we were delayed."
Pros: "On time, not completely full, good staff at gate & on plane"
Cons: "All good."
Pros: "Boarded on time. Concierge met me at baggage check to direct me to the queue I needed. (Two days ago, no concierge, and I spent 15 min in the wrong line to check a special-handling bag.)"
Cons: "25 min to get from late push-back to throttle-up. Late arrival at destination."
Cons: "Tight seating"
Pros: "Very comfortable, affordable, nice staff! On time. Will fly AA again."
Pros: "Smooth Travel! AA is great"
Pros: "Felt very quick, I supposed after a 15+ hour flight from Sydney."
Cons: "As always tight seats."
Cons: "The trip is still ongoing 6 hours after it was to have been over and we still have a couple more hours to go. I understand that things happen, but most of the problems today seem to have been preventable. First, our plane in Lihue was delayed for over 3 hours because they could not get a working fuel truck to fill the plane. Three hours? This caused us to miss our connection in LA, although just barely. We had to wait onboard so that we could use the same gate that our outgoing plane was departing from. If we had just been sent to a different gate we. Oils have made our original flight. So, they put us on a flight to Chicago because there were no more flights to Minneapolis. Then, once in Chicago the incoming plane was delayed and we sat on the tarmac for 40 minutes before deplaning. Then after an hour delay we were told the crew was on the ground and we were boarded. Sat in the plane for another hour, then we’re told we were still waiting for crew members that were delayed so we deplaned again. Another 90 minutes past and we got back on the plane and sat for another 45 minutes. We are finally pulling away from the gate. Hallelujah!"
Pros: "The touch down at MSP. Was sitting over the wing and barely felt it."
Cons: "Was told carry on needed to be checked because there wasn't any more overhead room for my 9X14X16. So then I had to dig through it at the gate to remove lithium batteries and it took an additional 20+ minutes at MSP to get to baggage claim/wait/claim bag. There was plenty of room in overhead storage for my bag."
Pros: "Crew; snacks are okay, but could be better."
Cons: "Coffee is always burnt; overhead compartments too small; too little space for legs."
Pros: "Nothing. Still waiting on New Years to see if AA get us back to MSP"
Cons: "Made me check my carry-on because they claimed the bones were full and they weren't. Not even close."
Pros: "Perfect quiet comfy flight"
Cons: "New cheap fare is honestly offensive trash."
Pros: "Crew was friendly and provided good service."
Cons: "Seats are very small. Boarding process could be improved. Seems some people board out of sequence and it screws up the process of stowing luggage and getting to your assigned seat. These same people bring in large over sized bags that will not fit in the above compartment or underneath the seat. Charging these individuals for these violations would deter them from engaging in this behavior. You might also want to add to your instructions how to disembark the plane, some individuals think their schedule is more important and rush up the isle in front of others who are trying to get their carry on luggage from the overhead compartment. Losers!!"
Pros: "I really like having the ability to upgrade to a more roomy seat the most. I am 6 foot 1in and leg room is so very important to me when i fly, it the difference between a good experience and a great experience. For just a few more dollars i was able to enjoy a great flight."
Cons: "I don't like not having the movies to watch on the back of the seats, although i do understand the cost cutting reasons. It's not a problem, just saying."
Pros: "Fairly regular updates from Captain, approx every 15-30 minutes. Flight attendants were ok, performed duties as expected. Announcements were difficult to hear over sound system. I don't know if Captain and the flight attendants were soft-spoken, or if the volume was not turned high enough, but I could hear less than have of what was said over the audio system."
Cons: "On the plane for approx six hours. Sat for two hours at the gate, then another hour on the tarmac. Would have been more bearable, but AA's seats are sooooooo close together, that there is nowhere near enough room to stretch legs when weather causes delays. AA's seats are the most uncomfortable (in regard to space and lumbar support) of the three major airlines."
Cons: "it was an hour late"
Pros: "Actually, I like that it was late because my first flight arrived late. The flight overall was very quick and smooth."
Cons: "The seats were covered in crumbs from the previous flight, but that's probably because of the hurry to get passengers on to the next flight because the plane was late."
Cons: "No priority boarding for people with babies and toddlers"
Cons: "The handle for the window shade was torn off"
Pros: "The in-flight snack and the flight attendants on the flight were great."
Cons: "I tried to standby for an earlier flight on a first class ticket but I was told that's almost impossible as people waiting for upgrades have priority over me, so they may be able to get me a seat but in Economy. So, AA has no problem having a First Class ticketed passenger traveling in Economy and ticketed Economy passengers flying in First Class. Well, I do have a problem with that and didn't stand for it."
Pros: "entertainment system on domestic flight is swesome"
Cons: "boarding took long time"
Cons: "Female attendant on 11/22 mpls>Dallas-Fort was very rude."
Cons: "3 hour delay - no compensation."
Cons: "After having my flight delayed 4 hours causing me to miss my connection, I was placed stand by on a different flight through another city so I could try and make it home on time. I was the first person in line for stand by, but the flight was full so I knew it was a long shot. Waiting at the gate, I was excited because one person didn't show and they were giving him a two minute wait time before I could board. During this wait time a woman passenger came over and said she had just been given a ticket change at the gate counter. The agent at the gate was furious because the flight was sold out and said the woman should not have received a ticket, but should have been placed on stand by. She went over and scolded the other agent for this mistake. Okay, so she should've been placed on STAND BY behind me in line. After the unprofessional arguing between the two agents, they both admitted it was a mistake and she should be second in line for stand by, BUT they did not honor this and placed her on the plane bumping me. Needless to say, I missed my connecting flight because of this and extremely inconvenienced my family and in addition had to pay an extra 75 dollars out of my pocket to keep my dogs at their kennel an extra night because I arrived home 5 hours after expected. I understand that flights end up getting delayed and the agents are doing the best they can to accommodate travelers, but admitting a mistake and not fixing it to make it right is unacceptable. I notified American Airlines of my situation and only received a form letter with enough miles to get me 1/8 of a flight. I don't even care about the miles because I don't plan to ever fly with them again, I want the money for the dog kennel I had to pay extra. I was visiting my husband who serves in the US Army causing separation from our family for long periods of time and this extra headache and expense due to the mistake of American Airlines was disheartening."
Pros: "More spacious seating."
Cons: "All ofd the overhead bin carry on luggage left no room atg all by the time we boarded So hence the leg room was very crowded. When will the airlines stop the ridiculous over use and abuse of carry on unchecked bags?"
Pros: "Flight was on time, and arrived about 1/2 hour early into MPS!!"
Pros: "Love the new entertainment on your own phone"
Cons: "Boarding took forever due to people's luggage in the overhead."
Pros: "Why because my flight was delayed did I get moved to the last boarding group???? I was group 2 on my original flight... I feel as though I should've kept that status. Subsequently... I was forced to check my roll on carry-on. I also was forced to wait at baggage claim in msp. I purposely traveled with carry-on items to avoid this issue! Not happy..."
Cons: "See above"
Pros: "Uneventful, except for a malfunctioning getaway in MSP which caused a very brief delay."
Cons: "Budget Rental, OMG 55 min wait in the parking lot before some would check myself and several other renters. NEVER use budget again. Its not that they were understaffed. I saw Budget employees standing around doing nothing. On a side note the inside of the car was coated with a white cleaning solution, windows were dirty, and windshield fluid was empty."
Cons: "It was freezing."
Cons: "Requested for wheelchair assistance but none provided?!!"
Pros: "Did not travel from Phillies to Minneapolis. Due to change in program."
Cons: "Two hour delay due to mechanical issue was a showstopper."
Cons: "A passenger seated next to me threw up all over me as we landed. We were seated towards the back, we should of been let out first because when I say threw up, I mean he THREW UP!! And the hosts looked less than pleased and just handed us paper towels to clean it up. Just not very friendly."
Pros: "The price was awesome. The baggage people were very easy to work with."
Cons: "The only thing that the crew did for us was to stand and look at us while we came aboard and then show the safety demonstration and then go through the cabin once with a trash bag. I was curious why there were four of them when it seemed like they basically had nothing to do."
Cons: "Crew was snarky towards passengers. Short tempered and just seemed bothered by people."
Pros: "Friendly crew"
Cons: "Don’t like the teaser fare. They want to upcharge for everything!"
Pros: "Good taking off n landing"
Cons: "Being delayed due to technical difficulties"
Cons: "Major Delay"
Cons: "I’m sure they’ll fix it. Right?"
Cons: "one hour late leaving"
Pros: "Crew was first rate..."
Cons: "One hour late taking off but understandable..."
Pros: "Crew was great. Fast on and off. Pilot did an awesome job despite the weather. Great price."
Cons: "Plane inside was dirty."
Pros: "Crew was friendly"
Cons: "Constant delays, poor communication about delays."
Pros: "Very nice crew."
Pros: "Flight was on time."
Cons: "We had to wait 20 minutes for gate to open with an employee"
Pros: "There was limited seating prior to boarding."
Pros: "Easy to travel."
Cons: "Charging so much for each bag; undesirable."
Cons: "Haven't left yet. Gouged on prices. Frontier can go die."
Cons: "Delay and missing baggage"
Cons: "Crowded uncomfortable"
Pros: "It was quick to board friendly staff"
Cons: "It ran late"
Pros: "See above."
Cons: "See above."
Cons: "Charge me more Manny because 5 minutes late that is was expectable"
Pros: "Everything went smooth. Slight delay but otherwise great"
Pros: "Staff at the Frontier desk were EXTREMELY nice and helpful"
Cons: "Both the outbound and return flights were late. Slowest baggage claim in the industry. Will never use this airline again."
Cons: "While the return flight wasn't as late as the first one (7 hours), it was again late (hour and a half) delayed 3 times. In talking to the person next to me, I discovered that he flew in from a different city and was also delayed by several hours. So this is just what Frontier does apparently. For both flights, Kayak was kind enough to send us regular updates on flight status beginning 2 DAYS AFTER THE FLIGHT!!! Everything was a colossal mess."
Cons: "See above."
Cons: "Frontier is constantly late!"
Cons: "Pilots were 50 minutes late"
Cons: "An hour sitting in the plane before takeoff"
Cons: "Overall everything"
Cons: "Fighting spirit for the toilet bowl."
Pros: "staff was friendlier (more cheerful)"
Cons: "45$ carry on fee is ridiculous. $90 for both of us. Will Never flt frontier again. Please forward to Frontier"
Cons: "Delayed for 4 hours"
Cons: "Everything was great, but learning upon check-in that I would need to pay $40 to get my luggage home put a damper on everything. I sat next to a family that was going on vacation and had just spent their spending money to get their luggage on the flight. I felt so bad for them! I was traveling on business, so I'm hoping I will be able to get my organization to pay, but might get stuck with that charge on my own dime since there were options that would have been cheaper. I realize now that I'd heard somewhere this is the way Frontier works, but it definitely needs to be made very clear what all the costs are when customers are making the purchase. Though I have this information for future,this experience left such a bad taste in my mouth I will go out of my way to avoid traveling Frontier in the future."
Pros: "Same as above."
Pros: "Efficient and friendly"
Cons: "Ridiculous seating and baggage charges. Seats, seat spacing. Sitting in the aircraft for an hour at the departure gate while baggage handling mess was sorted out - unload and reload? - ."
Pros: "At least a beverages"
Cons: "Mine and four other individuals bag never showed up. They told us to fill out a form and they'd contact us in 24 hours, still haven't been connected with."
Cons: "Same as above!"
Cons: "Paying for a seat and bags."
Pros: "There mandatory luggage fee is absurd."
Cons: "No food, no entertainment"
Cons: "Service is tribble and I don't have a any plan to fly to frontier"
Cons: "The online check-in process is very poorly designed."
Airlines flying from Massachusetts to Minneapolis have enacted additional safety measures and adjusted policies to better accommodate travelers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights from Massachusetts to Minneapolis
Masks required on board, masks provided on flights from Massachusetts to Minneapolis
Social distancing seating
Middle seats unavailable to book on flights from Massachusetts to Minneapolis
Testing for antibodies, testing for symptoms for flights from Massachusetts to Minneapolis
Waiving of change fees. Search flexible flights from Massachusetts to Minneapolis