Find cheap flights from Minneapolis to Massachusetts

Cons: "Good flight"

Pros: "The crew was very nice."
Cons: "The passenger sitting next to me took up half my seat and I was not offered a seat change."

Pros: "Staff was courteous and helpful. Loved all smiling faces"
Cons: "Great people to fly with JetBlue"

Pros: "Relatively comfortable seats, great in flight entertainment."

Pros: "Crew was nice"
Cons: "Boarding was delayed and arrival was delayed by sitting on the plane"

Pros: "Awesome crew little tight on the seating"
Cons: "Comfort for bigger wider guys"

Pros: "It was a good experience overall"
Cons: "There were things like delays that couldn’t be helped but it was an inconvenience"

Cons: "The food"

Pros: "Crew informed us about the time delays and why we had to unload the plane ."
Cons: "Boston closed their airport due to high winds."

Pros: "The crew was fabulous. They were so friendly and efficient that it truly made the experience pleasant from start to finish."

Pros: "They are a great airline! The entire crew makes you feel like you are welcome.. ( unlike almost ALL other airlines ) Jet Blue is most definitely my airline of choice. They try hard, and do a wonderful job!"

Pros: "Very smooth flight and all the staff were really nice."

Pros: "Free in flight wifi, quick boarding, comfy seats and lots of leg room."
Cons: "My seat didn't decline, but I think thats because I was in front of the exit row. Otherwise it was great."

Pros: "The plane was very comfortable and had noticeably more leg room than any other airline I’ve been on recently."

Pros: "Crew"
Cons: "Very small aircraft quite uncomfortable seating"

Pros: "Everything"

Pros: "I flew in Halloween so they also gave out free candy! More room than I was expecting"
Cons: "Seats were more spacious but definitely over over used."

Pros: "No line to check in Free checked bags Upgraded seat upon check in Free snacks during flight"
Cons: "Nothing, everything was great"

Pros: "For such an inexpensive flight, I expected to be nickel-and-dimed, but I was pleasantly surprised! The seats were surprisingly comfortable and spacious, they offered complimentary drinks and snacks (cheaper airlines tend to charge for this), and free TV, movies, and wifi! I will absolutely use Jet Blue again!"

Pros: "Smooth flight from start to finish. There was originally a delay, but they made up lost time in-air. Great experience all around."

Cons: "I am literally still sitting in MSP waiting to learn when our plan will be repaired so we can get to Boston. I have a flight this evening to REYKJAVIK that I’m not sure I’m going to be able to make based on when/if we take off here. JetBlue has offered ZERO compensation other than to cancel and refund this flight."

Pros: "I liked that the seat reclined, access to some movies and shows, I LOVED the free WiFi. Snack were good too."
Cons: "As soon as I got onto the plane, a male flight attendant rudely told me there was no room for my carry on. I explained how my holiday would be starting pretty much as soon as I got off the flight and I wouldn’t have time to wait for a bag to come off the flight. He then replied how that wasn’t his problem. I said I would put the bag under my seat and he said if he saw it under my seat he would take it. He didn’t help me try to find room or do anything helpful at all. I took my bag and found plenty of space to store it. I was very displeased and shocked how I was treated. Also the Dunkin’ Donuts coffee was undrinkable. No where near what actual Dunkin’ coffee taste like. I also didn’t like that they tried to charge me money for the headphones."

Pros: "Entertainment selection"
Cons: "Audio jacks are old and do not hold headphone pin in. Therefore the audio sounds very bad or cannot hear at all."

Pros: "On time departure & arrival"
Cons: "Everything good"

Cons: "We missed our bus connection to NH due to the delay and since there were no rental cars or airport hotel rooms we sat for 9 hours waiting for the first bus. Exhausting."

Pros: "Love that Jet Blue now flies out of St. Paul looking forward to flying it more often. I also live in WPB and really hope it will fly from NYC to WPB during the winter more often so my children who live in NYC can come more often!!"

Pros: "No I hate it. Delayed for 3 hours. I need compensation. I missed a wedding because of the delays."
Cons: "Delayed for 3 hours"

Pros: "The comfort level"
Cons: "Nothing"

Pros: "Incoming plane 20min late, but crew worked well in couteously managing boarding process to regain some of that time back."

Pros: "Quick boarding/unboarding, friendly staff, smooth flight, WiFi, lots of TV channels."

Pros: "The crew was gracious."
Cons: "5 hour delay extended by an additional 30 minute delay awaiting 2 small bags of ice! Left my apartment at noon for a 2:29PM flight. Doors closed at 7:30PM, taxi’d for 30 minutes and finally took off. All of this for a 35 minute flight."

Pros: "Staff was kind and there to help. I would definitely fly with Jet Blue again! Great airline to fly though when you have young kids."
Cons: "Everything was perfect!"

Cons: "my TV didn't seem to work to faint"

Pros: "Kind, in time, great leg room and snacks!"
Cons: "Please start flying to Ft Lauderdale from Minneapolis!"

Pros: "Great customer service, and more legroom for tall people like me. Also very comfortable and clean sits."
Cons: "The TV constantly on and playing by default is a big initial distraction. A static image or graphics would be more effective, instead of running motion picture."

Cons: "Didn't get movies till half way through the flight.. no wifi. Same as my last jet blue flight.. The staff promised a $15 voucher or some nonsense. It seems that their entertainment system is more often than not non functioning."

Pros: "I have not received my refund after 2 hours on hold"

Pros: "Joseph, the agent at the desk at FLL"
Cons: "I missed my original flight despite being at the airport. The agent I spoke to at my original airport (PBI) was awful."

Pros: "Paid more for a flight we would not have to get off of in SJU. They made us get off for no reason. 5h with two kids. All they had was chips."

Pros: "Crew was great"

Pros: "Te service"

Pros: "Crew was exceptional"

Pros: "Good crew."
Cons: "Monitor didn't work. Wi fi was extremely spotty and slow."

Cons: "Flight was delayed by 80 mins and then we had to taxi for an additional 45 mins. We were supposed to arrive at 9:40, we did not get off the flight until 11:45pm."

Pros: "Loved the comfortable seats and the entertainment options even though we had such a short flight. Boarding process was fast and efficient. Loved having Cheese Its as the snack!"
Cons: "Our return flight from Nantucket to JFK was delayed numerous times which made for a long day getting back to Baltimore. Totally understand that it was due to fog and have to say I received many texts shifting the time forward and backward."

Cons: "Flight was delayed by 2 hours"

Pros: "JetBlue staff and crew goes above and beyond as always. I left my garment bag full of clothes I needed for a trip. Flight crew and desk agents helped me to coordinate getting it back to me."

Pros: "Flight was comfortable and assistance to check in was good"

Pros: "Everythin"
Cons: "Nothing"

Pros: "Pretty straight forward. Clean. Efficient."

Cons: "Delayed and did not explain why"

Pros: "Crew were helpful and cheerful."
Cons: "Flight on time! Missed connections. In hotel overnight. Missed the event I was travelling to attend!"

Cons: "Flight attendant in First class was visibly frustrated and unfriendly. He was not helping with my simple request for a blanket. Also, the were no food service in first class."

Pros: "The crew was super friendly and professional. Enjoyed the reworked safety message before take-off."
Cons: "The Comfort+ seat, while it had plenty of leg room in front, had a small width-box that many Americans (being larger than perhaps they should be) will find extremely uncomfortable at best, and unable to fit in at worst."

Pros: "Crew"

Pros: "Delta, as always, comes through! Although my original flight was delayed, Delta provided the option to rebook on another DL flight at no additional cost. They made it super easy! As always, the crew was friendly, helpful and professional! Thanks!"

Pros: "individual TVs"
Cons: "it would be great if you could not use all those one-use plastic cups. waste is a real issue in the US and the solution is using re-usable items like washable cups. Unboarding was a nightmare and it started to get really hot waiting to get off."

Pros: "Nothing"
Cons: "The flight attendants skipped many rows of people not offering food or beverage. I wasnt sleep so not sure why I wasnt asked did I want a beverage or snack"

Pros: "Everythg was perfect"
Cons: "Have some headset so people can watch movies in the plane"

Pros: "Very friendly crew with a clean plane!"
Cons: "N/A"

Pros: "Everyone was great!"
Cons: "N/A"

Cons: "They upgraded only my husband and split him up with the rest of our family. We were delayed and once we landed we got stuck in an active taxi way just because of poor arrangements from airport staff"

Pros: "Tried the free WiFi and movies"

Pros: "great flight , on time, great service"

Cons: "Super noisy due to being in the last row! Couldn’t even watch a movie. Bathrooms were so dirty and door didn’t close properly. Air vents didn’t reach to aisle seat. Awful."

Pros: "Everything"
Cons: "When plane landed early and waiting on another plane to move so we could get off plane over yhirty minutes waiting"

Pros: "Loading process, seats and drinks were great"
Cons: "No TV on back of the seat but thankfully the ladies next to me were very entertained"

Pros: "The TV selections"

Pros: "Nice regional jet!"
Cons: "It was a regional jet..."

Pros: "Empty seat next to me and actually got to stow my bag overhead. Good entertainment options. On-time departure and arrival."
Cons: "Wi-Fi not functioning for second flight in a row. No food available for purchase, not even snack boxes. Best I could get was three bags of almonds."

Cons: "Change d for WiFi. Cheap"

Pros: "Everything"
Cons: "Nothing"

Pros: "I'm very satisfied."
Cons: "No comemt"

Pros: "Wonderful experience with the staff."
Cons: "No complaints."

Pros: "Service"
Cons: "Comfort"

Cons: "Late. No legroom"

Pros: "Efficient hop to Boston"

Pros: "Modern plane from ATL to BOS. On board games were a fun distraction."

Pros: "Very professionals"
Cons: "N/A"

Pros: "I love Delta. Smooth boarding. Quality service. Keep it up!"

Pros: "Very Comfy plane."

Cons: "Boarding in LA was. Mess"

Pros: "Pilot kept us updated on the weather siuation."
Cons: "I wish the Wi-Fi was free. It's very expensive. Beverage service on those carts is slow. It's time to update both those items."

Pros: "Not too much this leg!"
Cons: "Baggage retrieval was horrendous! Absolutely a nightmare which after paying for 3 nights hotel with no discount, I was further inconvenienced by the inability to receive my 2nd luggage and after requesting it be delivered, I, I, tracked my bag and you chose to send it 3 days ahead to my destination and I HAVE NOT RECEIVED any acknowledgment of my online inquiry which is why I am complaining. I've had to purchase a new set of luggage AND will have to pay for them on my next 2 legs on Delta. I apologise for seeming so harsh as I know you've had so much trouble because of the tornadoes, but this leg of my trip cost me an additional $800.00 plus AUD and I was here in the US to care for my father who recently had a 2nd heart attack and my final days in USA were meant to be a holiday, and all I can say is the stress because these expenses have removed any enjoyment (I know I'm looking at this half empty, not half full). I'm glad to share this and hope you're company loses will be recouped after this mess! Daniel Grayson Craigieburn, VIC Australia"

Pros: "We had 35 minutes from landing in MSP to takeoff for BOS. We came in on gate C20 and our departure was for C5. The gate person could not confirm the gate so we hailed a vehicle to take us. The driver added 2 more to our cart which slow us down appreciably. We got to the gate and they hadn't started boarding. My wife went to the Ladies Room and I walked over to the desk. The boarding flight was going to LA!! Our flight was going out C11! I had to ask a woman to go into the restroom and yell for my wife to get moving! We made it but I don't know how. Typical Delta!!!!"

Pros: "Satellite TV on this flight was perfect! I got to watch a football game live that I really wanted to watch, but conflicted with this flight. It was great! The leg room was good and the seat was comfortable on this short flight. The lighting was appropriate for an 8pm-12am flight. Crew was nice"
Cons: "nothing to note here on this one."

Pros: "Exit sear so plenty of room"
Cons: "Changed gates without notification"

Cons: "Same as above"

Pros: "On time and very smooth boarding"
Cons: "Nothing"

Cons: "Family of 6 with 3 minors. Could not sit any of us together."

Cons: "The aircraft was older and visibly dirty in the corners. The baggage took well over the guaranteed 20 mins."

Cons: "Same as above."

Pros: "Seriously, all was great. Usually is. Love Delta"

Cons: "Lunch sandwich was too spicey"

Pros: "Pilot got us through rough skies with ease and landed beautifully. Also managed to get us back on schedule. Very pleasant."
Cons: "Small craft commuter service. Nothing to compare to."

Pros: "EVERYONE WAS FRIENDLY"
Cons: "NOTHING ON THIS PART TRIP WAS FINE"

Cons: "Not enough space."

Pros: "Very enjoyable trip."
Cons: "Nothing"

Pros: "Everything."

Pros: "Fruendly"
Cons: "Fees for bags"

Pros: "Seat. Quick boarding and getting off when we landed. I had no food or entertainment. Was not offered by airline. Had to pay for snacks."

Cons: "Rowsofseats way to close together. Way to hot in plane until we reached 10,000 feet."

Cons: "Long line at ticketing. Delayed boarding and departure. Not really clean. Cramped"

Pros: "They were up front about the plane change and gave plenty of warning."

Pros: "Very Smooth and comfortable."

Cons: "Was not offered accommodation due to their flight delay, which made me miss my connecting flight. Young woman alone in Minneapolis without any help or guidance, very uncomfortable expirience."

Pros: "Everyone, from the personnel at check-in, the gate to the entire flight team were efficient, professional, cheerfully helpful, and all-around in good spirits. Given that Thanksgiving eve is such a busy travel day, I was pleased with the positive experience."

Pros: "NON-STOP !!!!!!!!!"

Cons: "As a normal size person I expect to sit in a modicum of comfort but no- giant weightlifter who’s arms laid on mine the entire flight. Ridiculous."

Pros: "I liked it all. It was comfortable and on time. And I had a delicious snack."

Cons: "See above comments."

Pros: "I upgraded to first class, so everything was smooth and comfortable. The flights were on time both ways."

Pros: "Cheap fare"
Cons: "They lost both our bags No leg room or space in coach Poor food options"

Cons: "It would be better to have more food choices - especially for flights which depart late in the evening."

Pros: "Not much"
Cons: "Was delayed and then not and then again and then not.... Until we were delayed on the tarmac. Communication from the airline is poor at best."

Pros: "On time"

Cons: "We were in the last group to board and were forced to check our bags (with one other person), as the gate agent claimed there was not any remaining overheard storage space. Not only were there several spots for bags once we got on the plane, the overhead bins directly above our seats were practically empty. I don't mind cooperating when these things happen, but it's extremely frustrating when they happen completely unnecessarily."

Pros: "Very relaxing at gate in Minneapolis without the typical barrage of announcements."
Cons: "No snack. Wish SunCountry had texted re: delay. Airports aren't my choice to hang out in."

Pros: "Good leg room"
Cons: "Have to pay for snacks that are free with evey other airline. Also they load the plane front, back, middle... should load it back to front"

Pros: "Crew was friendly"
Cons: "Both flights delayed due to air traffic control (too small of an airline?), vague threatening announcements about stopping all boarding unless people came forward to check their overhead luggage, horribly uncomfortable seats and far too loud, obnoxious PA system."

Pros: "Same as above"
Cons: "Same as above"

Pros: "Very friendly, efficient , clean, comfortable and reliable"
Cons: "Which there was more flights to Boston vice versa"

Pros: "I took Sun Air to an extended family event- whereas others in our group had flights delayed and cancelled on different airlines, Sun Country took off on time and landed 5 minutes early- both ways!"

Cons: "My e-ticket could not scan"

Pros: "Every thing"

Pros: "The fold down tray tables looked new."

Pros: "Crew was great"
Cons: "Cramped seating!"

Pros: "Boarding was quick, I checked a bag and was able to pre board. We arrived slightly early."
Cons: "Didn't get a free snack (so I can't rate the food or the entertainment as there was none), couldn't check in online"

Cons: "Sun Country failed to post United Mileage Plus points to my account."

Cons: "I fell asleep on the flight and the flight attendant woke me up in a relatively impolite way , took my drink without letting me finish ( was parched!) and did not act apologetic at all . I understand the need to prepare for landing quickly, but tact in waking up passengers and in communication is always appreciated ."

Pros: "Nothing."
Cons: "My work trip was canceled and I was told by a Canadian flight network agency that it was a non refundable flight but I could change it for $100. I booked via kayak but somehow was routed to this agency in Canada and it was extremely difficult to understand the staff member. What I could understand is it is a waste of $ and I won't be booking again."

Pros: "It was on time. Wasn't delayed or cancelled."

Pros: "smooth, no frills, great ride"

Pros: "Same as above"
Cons: "Same as above"

Pros: "Nice to have check in personnel to have quick process"

Pros: "Crew and staff were friendly, efficient and helpful through the whole process, from checkin to landing.Will definitely look for Sun Country flight options in future."

Pros: "Crew was friendly and professional and helped people with their bags. There wasn't a big difference between this airline and other bigger airlines. Some flights will be better than others depending upon the crew and passengers and weather, but passengers are packed in one lost all the flights."

Pros: "Same as above"
Cons: "Same as above"

Pros: "My daughter arrived with an injured shoulder and a Sun Country employee helped her with her 4 hockey bags and checked her in. Not often a teenager notices great customer service, but she called me and was so thankful for a nice person working in Minneapolis."

Pros: "Nothing"
Cons: "Everything"

Pros: "All went smoothly."
Cons: "Nothing"

Cons: "Nil"

Pros: "The process was pretty streamlined."
Cons: "There's really no frills with Sun Country. It's not one of the super modern flights with t.v.s on the back of the seats or anything like that."

Pros: "Term 2 and sun country rock"
Cons: "Was all good"

Cons: "their website kept giving me errors when I tried to check in and pick my seat, so I had to check in at the airport and get a random one, usually very cramped. They would constantly try and sell things."

Pros: "Sun Country has a system which promotes smooth boarding. First to board are for those with special needs requiring more time (families with kids, etc.), then the first class passengers, then those without carry-on, or who are willing to leave their carry-on as gate check, then for the first 10 rows, and then the back rows, and then everyone else. This seems to work fairly well since it minimizes jams associated with front row seating first, as well as seating those who have large carry-ons."
Cons: "The only thing is that they should emphasize more that those who board first because they do not have carry-on, but just personal bags, should place those personal bags under the seat rather than use that to board first and then take up valuable space in the overhead compartment. I saw people board first claiming only personal bags, and then they would deposit their bags towards the front in overhead compartments, or they would just put their bags sideways in the overhead--taking up twice as much space as carryon bags going in lengthwise. There was a family with a 4-year-old child as a Lap-child. This held up boarding because flight staff was occupied trying to find three seats together for the family, who were spread over several rows. This held up the boarding line for several minutes as they tried to maneuver the family around to find an extra seat for the 4-year-old, who did not have a purchased seat. Eventually other passengers gave up their seat so the family could seat together, put this took up quite a bit of time for the staff. The gate check staff should have noticed the 4-year-old was too large to qualify as a lap-child, and should have arranged for the family to have another seat prior to boarding."

Cons: "I paid to upgrade to an exit row seat (I'm 6'4") and was seated between two Sun Country pilots commuting out to Boston. Shortly after sitting down, one of the pilots went up to the cockpit, and had a gate agent come down and move me to a standard seat so he didn't have to sit next to anyone. In addition to that, I now have to fight through endless "on hold" garbage to try to get my money back from Sun Country. Very disappointed in how this employee chose to treat a customer."

Cons: "The online check-in system was down/non-functional, so that we had to check in at the airport. The seats were unusually uncomfortable for SunCountry, and the flight carrier seemed to be outdated with lack of media or music entertainment."

Cons: "Sun country needs accessible kiosks to chech in,,,,,,,,"

Cons: "Missed connecting flight to El Paso and had to wait for hours in the airport on standby"

Cons: "Great flight"

Pros: "I was lucky enough not to be put into a middle seat or next to a stranger during this pandemic."
Cons: "No social distancing and no enforcement of wearing a mask properly. Wearing one on your chin or half of your mouth with your nose hanging out needs to be corrected. Empty seats should be utilized for social distancing regardless of fare. First class and the back half of the planes were practically empty while everyone was in the center. We should have been allowed to spread out."

Pros: "Everything! Staff and service. I like the Free WiFi also."
Cons: "Everything was perfect"

Pros: "Good seats, comfortable w headrest adjustable"

Cons: "The flight was delayed."

Pros: "Crew was fine."
Cons: "The first class seats on these newer 737-800s are VERY disappointing. Width is ok, but legroom is on par with economy expectations. With my tray out and the person in front of me reclined, I could barely see my laptop. There is also very little space under the seats, especially for the aisle seat."

Pros: "nothing. Plane never left."
Cons: "Airlines that actually fly. We ended up renting a car and driving the 3.5 hours from Charlotte to Savannah and actually beat the flight that finally left after 11 pm and landed 1 am. We should have gotten the car much sooner and driven instead of sitting at the airport for 8 hours."

Cons: "The flight attendant that helped passengers in the main cabin was rude, lacked empathy, and lacked resourcefulness. She argued about throwing away a drink that she poured, didn’t care to explain things to passengers when asked i. e. why charging outlets were not in service, and her tone was rude ..."

Pros: "Boarding process was easy."
Cons: "Different snack options."

Pros: "Trip went smoothly"
Cons: "Nothing"

Pros: "Equipment was adequate. I liked the on board emergency instructions!"
Cons: "Boarding was chaotic—no lines, just a mass of people all trying to get to the same place.The crew did their job but weren’t particularly friendly."

Pros: "Landing and take off."
Cons: "Nothing. Everything was great!"

Pros: "Short flight. Connection was gate next door."
Cons: "Seating was for waif midgets."

Pros: "On time"

Pros: "The gate crew and flight crew took extra care of my wife, who has MS and related difficulty walking. They showed great care - very friendly and professional. Pleasant experience all the way through."
Cons: "Seats were a little close together, so my knees were always touching the seat in front of me. Not terrible, but not ideal. I'm 6'1" and my legs are a bit long."

Cons: "The security check line was about a mile long at the Terminal 1, but that's not the airline's fault."

Pros: "Everyone was super friendly. The plane was clean and comfortable and the food was great for airplane food."

Pros: "They seem to have more time for the passengers then other airlines do"

Pros: "The flight was on time, cabin crew looked nice and professional, AA stuff at the airport of departure was very helpful with complicated check-in procedure."
Cons: "It was a short flight (less than an hour) and only complimentary drinks were offered, no little snacks (like pretzels, peanuts or cookies)."

Pros: "Short flight"
Cons: "Delayed for some unknown reason"

Cons: "Cabin was like an icebox. People were wrapping up in sweaters and jackets. Many raised hands observed attempting to close the overhead vents. Multiple complaints to flight crew yielded a minor improvement but it was still on comfortably cool."

Pros: "We were rerouted through Philadelphia."

Pros: "The crew was very good. The made sure we were informed and helped get people rebooked."
Cons: "We were delayed by about 2 and 1/2 hours. Which I get no one can control a maintenance issue, just made for a hectic day"

Cons: "Flight delays and cancellations."

Pros: "Good communication from the captain"
Cons: "The delays"

Pros: "Comfortable and simple flight"

Pros: "Great service."

Pros: "Good and entertainment"
Cons: "I have short legs so the long flight was uncomfortable. A stop of some sort would helpnif offered"

Pros: "Late..."

Pros: "Called 1-800 hotline and got a new flight"
Cons: "Was at gate onntime for flight. At boarding time passengers were informed if there was an issue with the plane and maintenance is on their way to check out the problem. 30 minutes later we were still till that maintenance is on their way. One hour later there is still no information as far as when the fight will leave but they kept updating the boarding time. There was only one person of the counter who could help re-assign passengers to different flights due to their layovers. After waiting in line for 40 minutes and the line making no movement I called the airline 1-800 hundred number and explain my situation to the American Airlines Airlines representative. they really give me a new flight that left 20 minutes later after my call if I did not call I would not mean it that flight nor any other fights that morning because they're all in the afternoon."

Cons: "Only served half people beverages. No entertainment"

Cons: "Took off late from Minneapolis only to announce that there was something wrong with the plane, no explanation as to what but that we had to circle to burn off fuel before returning to Minneapolis. Switched to a flight to D.C. with a connection to get to LGA. As soon as we sat down on that flight an announcement was made that we wouldn't make our connecting flight. Got to D.C. and asked to switch to go into Westchester instead of LGA which we were denied. So changed to another connecting flight to LGA that didn't take off on time. Offered nothing for any of the inconveniences. Etc."

Cons: "was seated between 2 to very overweight persons, the person in the aile side, extrememly heavy needed extension belt, plus removing the arm rest next to me and using great part of my seat. not a very comfortable situation and the plane was FULL, no empty seats"

Pros: "Wider seats."
Cons: "N/A"

Cons: "I left an expensive Bose head set in my seat that could not be found....or did smobody decide it was better in their possession.?"

Pros: "All hope was lost until Greg came to our rescue. We made our connecting flight on time and didn’t have to reschedule the entire trip until the next day- losing out on lodging and plans abroad."
Cons: "The way this flight was cancelled due to weather and couldn’t be rescheduled by anyone at the airport, on the phone — knowing it was due to the size of the plane and the weather conditions. I wasn’t even offered a voucher or accommodation for what I was being told would be a 24-hour delay. That was until we met Greg, he literally saved our trip and our experience with American Airlines."

Cons: "delayed 2 hrs in perfect weather"

Pros: "Crew was pleasant"
Cons: "Needed to return to gate to refuel after aborted takeoff attempt. Thi"

Cons: "Delayed flight, moderately friendly crew, moderately comfortable flight, expensive."

Pros: "The flight staff did the best they could for how few of them there were."
Cons: "Flight cancelled, and the gate was understaffed, so it took forever to even get up to the counter to try arranging alternate flights. Also, the Kayak/Webjet tickets we were issued interfered with the process as the airline could not reissue us tickets directly. Moreover, one Kayak & Webjet got actively involved, they even tried to deny us passage on the alternate flights that American Airlines suggested. By the time we did make it up to the desk, everything was taken/full for the next few days & we have been struggling to make our overseas travel even possible ever since."

Pros: "It was nice that I had a seat empty next to me, allowing for extra room. Flight was a little early in landing in Dallas, allowing for extra time for a short layover to find my terminal and gate for my next flight."
Cons: "All was good."

Pros: "Assigned seating, snacks, touch screen media feature."
Cons: "Staff could have been more friendly."

Pros: "The food, in flight entertainment and attention to detail by the Flight Attendants was very good."
Cons: "The personnel handling the front desk at check in gave myself and others bad information about how to check a bag. Which resulted in me being called to the desk at the gate about 30 minutes prior to boarding and being told I screwed up checking my bag when I was just following the instructions given to me. Was then told I had to leave the secure area of the airport, go back to the front to check my bag all within 30 minutes of boarding. when I returned thru the TSA checkpoint they were rude, obviously, but more importantly the flight was boarding early. So you could've 1. told me what the actual procedure is for checking my bag instead of telling me "just leave it by the green lit up check mark then 2. told me at the gate that not only do i need to go fix your mistakes for you but that youd also board my flight early thereby putting me in jeopardy of missing my flight. all i got was a very insincere apology when I complained up front and at the gate about the airline's screw up. i get that you're all human like me and make mistakes but the customer is always right. there was a time in this country when customer appreciation and service were important standards and qualities businesses thrived on. Don't know what happened to those days... Also i should not need to be a first class passenger to get a meal during a flight. whatever happened to meals for everyone? you (all airlines in the US) charge way too much money and provide poor service compared to pre-9-11 days. I dont see how one event can justify the loss in service but the increase in ticket price. you should all get back to what flying should be about: fun and time saving."

Cons: "Think it is ridiculous that I had to pay so much to select a seat ahead of time, and it was just a regular seat. I can understand for extra legroom or exit row, but for a regular seat, that is ridiculous. Then there was a fee to change priority boarding, so I could ensure I was able to have my carry-on with me, instead of risk having it go underneath. Unable to use the entertainment, as I was unaware had to use my own device, which I had not set up in advance."

Pros: "I liked the fact I eventually ended up in Dallas - that's about the only thing I liked about this flight."
Cons: "Inconsistent service - some customers got cans, some got just a cup with a lot of ice and drink. FAs were uninterested when the drink I wanted was not available. Flight was delayed by a maintenance issue. Overall, a terrible experience."

Cons: "They didn't give my parents who are in their 80s seats together, that's not right."

Pros: "Friendly and prompt service."

Pros: "Nothing. Was a lot of waited, the people were mad rough."
Cons: "We had a cup of water and a cookie for a 3 hours flight. The captain put gas at the airport with us in the plane. we waited in the plane almost 3 hour because of a storm."

Pros: "On time."

Pros: "Organized gate"
Cons: "Information on delay boarding"

Cons: "The usual-- lack of legroom, insufficient recline"

Cons: "Watched a handicap elderly lady put in the middle of economy and a young small healthy male bumped to first class. crew not prioritizing the elderly. With 16" of isle space an eastern crew member tried to push a airline wheelchair down the crowded isle. Treating paying passengers as llivestock"

Pros: "Everything went smoothly. Though take off was delayed."
Cons: "Not much."

Cons: "Good"

Pros: "Great to always feel comfortable while traveling."

Pros: "Nothing"
Cons: "They left early. I got there at 6:40 and the plane had left the gate"

Pros: "Service and respect very good"
Cons: "Nothing"

Pros: "On time, friendly, overall great!"

Pros: "The friendliness of the crews."
Cons: "The landing was a little bumpy."

Pros: "I liked the savory snack mix."

Pros: "Private screening and movies available."
Cons: "No drink was offered due to descent sooner than planned. Very rough turbulance during descent."

Cons: "It was not made clear at all that I was buying a basic economy ticket and was not going to be allowed to take a carry on. That was really frustrating."

Pros: "Crew"
Cons: "Snack"

Pros: "$155 roundtrip cost with limitations described before purchasing tickets. It would be much better to at least be able to take a backpack as a carry-on, but all costs were included in the price except luggage and that was reasonable at $25/bag."
Cons: "Not being able to take a backpack as a carry-on"

Pros: "service is good."

Pros: "Very nice large roomy airplane"

Pros: "On time, no delays."

Cons: "Delays on delays"

Pros: "Being on time"

Pros: "Room for my luggage"

Cons: "The crew & boarding. Awful snacks."

Pros: "Good service and on time"
Cons: "Not having a seat assignment before arriving to the airport."

Cons: "Would like atleast 1 or 2 options free on the tv"

Cons: "milk products in the snack bag, gross."

Cons: "Landing at dulles - we had to deplane from the outside. Would be nice to have it connected so we walk from plane to covered ramp inside to airport. Didn't serve a snack and they usually do."

Cons: "Cost too much."

Pros: "The flights were wonderful. Boarding process went smoothly."

Cons: "Unable to pre-check online. Unable to check at the check in machines--had to go up and check in at the counter, long wait because there was only one clerk. We were then given a ticket just to get through security and had to check in a second time when we get to the gate for seat assignment, which is ridiculous. Why couldn't that be done at the 1st check-in? The clerk told me she will call me when she has the seat assignment/ boarding ticket but she never did and I had to go back up to ask for them when it was getting close to boarding time. At the last moment minutes, volunteers could check in their carry on for free....It would have been nice (and less hassle) to have that option at the 1st check-in."

Pros: "The lady helping me before boarding plan was awesome thanks enjoy your week"

Pros: "I like being in an earlier boarding group and sitting by a window."
Cons: "Seats are too close together and reclining makes it very uncomfortable for the person behind the recline."

Cons: "I'm 6'tall...NOT that tall and felt cramped the entire time."

Pros: "The staff was friendly"

Pros: "a lot of the times the planes are freezing, would like to see pillows and blankets offered more in economy"

Pros: "Perfect"

Pros: "Speed and ease of our return home."
Cons: "We got in SO early, there was no gate ready for us at Newark, so we had to stay on board at least 30 min. Also they didnt allow even 1 person waiting in queue for bathroom, so if you sat down you'd lose your place."

Pros: "The other legs of the trip were on time"
Cons: "The second leg of the trip was two hours late which always happens at Chicago Ohare"

Cons: "LATE changed gates at last minute"

Pros: "Great flight crew. Liked the pre-laid out boarding group lines."
Cons: "TV screen advertising got annoying. Seat was not very comfortable (although definitely not the worst either)."

Pros: "Love junction airport"
Cons: "DIA is always nice and kayak was a great service and price."

Pros: "When I got on the plane"
Cons: "Late by more then an hour and I missed my connection home. I had to stay the night in Denver and miss a day of work. This cost me an extra day and about $1000 worth of missed revenue."

Pros: "Seat too tight couldn't move at all"
Cons: "Seat too tight couldn't move at all"

Pros: "We got here"
Cons: "Lost luggage"

Pros: "Organized, calm and considerate to travelers."

Pros: "One leg of this trip had free access to United WIFI and free access to entertainment on your personal devices. Seemed like a great way to keep passengers entertained without having to install the screens for each seat, passengers have their devices anyway."
Cons: "My knees were pressed against the seat in front of me and it was painful when they reclined their seat."

Pros: "Fast getting my seat assignment. The guy at the gate counter was nice and courteous."
Cons: "TSA line was ridiculously long. Only one checkpoint open for the entire terminal."

Cons: "Delayed three times"

Pros: "Actually probably should have given 5 stars"

Pros: "None"
Cons: "No refund for my resheduling of flght. I has a valid reason with a valid documentaion"

Cons: "Due to the frequent gate change updates from Kayak we ended up at the wrong terminal. Because of this we were late for our flight which they would not let us get boarding passes for so they bumped us to a flight 2 hrs later. After getting through security we realized the original flight was delayed. We asked the airline if we could get back on that flight and we were rudely told no without a good reason. So we sat for what ended up being and hour looking at the plane we "missed" before it took off. No using United again."