Pros: "Really enjoyed my conversation with Ron and the Southwest gift he gave. It was a fun journey today and a great way to end my holiday!"
Cons: "No tv to track the flight progress"
Pros: "Not Particularly."
Pros: "The crew was very nice and great, especially since turbulence made their jobs stressful as well."
Pros: "Great take-off and smooth landing by the pilots. :)"
Cons: "Wi-Fi connection was very week."
Cons: "Nothing. Smooth flight, friendly crew, and early arrival. Can’t be beat!"
Cons: "This flight was easily one of the best"
Pros: "on time! quick, free, baggage! free snacks and drinks"
Pros: "The seating was a lot more spacious than on the Delta flight we took to Portugal three weeks ago."
Cons: "The gate agent got the boarding group messages mixed up on the display screens, which allowed some people with C boarding numbers to board with the first group of As, but aside from that minor issue everything went fine (it was a full flight, and too many people carried on luggage, as usual)."
Cons: "We were late because we kept circling the airport. Don’t know whose fault it was but we were 45 minutes late."
Cons: "There was no food or drink"
Cons: "The seats are small but I'm also a big dude so that might be a factor"
Pros: "Crew was good"
Cons: "Been on time. Not been hot."
Cons: "Not having a delay."
Cons: "Left over 2 hours late!"
Pros: "Southwest crew"
Cons: "Full flight Late Have to pay for movies"
Pros: "Generally went well"
Cons: "Flight delayed"
Cons: "Packed like sardines No drink or snack provided"
Pros: "We are novice flyers. The entire process from purchasing tickets to getting luggage was new to us. WE DID IT! There was always a friendly person to help us, even if we didn't need it :) Our flight was late leaving "waiting on a young passenger" but we landed on time :)"
Cons: "Even though ALMOST everyone was pleasant, helpful, and personable, our stewardess acted like she could use a good night's sleep. She seemed disgusted that we wanted a soda AND a glass of water and made sure we waited a good long time for "your second beverage". It was a 4 hour flight and I am sure with 3 attending the cabin she had plenty of time to get everyone served. Her whole demeanor was just plain grumpy :( She also scolded another couple for taking a bag of cookies and chips--even tho she had plenty for her area of seats. There were no rowdy or impolite passengers that we could tell, but she must have had a very bad day."
Pros: "The crew was great"
Cons: "Being delayed for over an hoir"
Pros: "The flight attendant was funny and on point thru the safety announcement! Wonderful crew !"
Pros: "The crew did a good job trying to serve snacks & drinks during the short time they weren't restricted to their seats by all the turbulence we encountered."
Cons: "Lots of turbulence; obviously not the airlines fault, but we didn't like it! Very much not fans of boarding scheme resulting in people traveling together that can't find seats together. Why don't they actually stop people from bringing larger than allowed baggage on board? One person had 3 large items, and others also items obviously bigger than allowed."
Cons: "2 hour delay. Landing at 2am. Getting home st 5am."
Pros: "We arrived over a half an hour before our projected arrival time. Awesome flight, smooth in the skies and very nice attendants!"
Cons: "Southwest Air is too far from airport exits and entrances. I will not take this airline again."
Cons: "Yes excelente servicio"
Pros: "What a great crew!"
Pros: "Flight was Good. Pilot was informative. Everything was fine it just would have been nice to have a screen on the back of the seat to watch TV or the news."
Cons: "Again I would have liked in-flight entertainment."
Cons: "There was nothing to dislike!"
Pros: "Very nice comfortable seats and lots of shows to watch."
Cons: "Had to ask for a drink 3 times"
Pros: "No turbulence but the crew decided they didn’t want people standing up. Completely unacceptable."
Pros: "Plane arrived on time, even though it left 10 minutes late. Nice landing. Friendly flight attendants."
Cons: "Passengers were hussled into lines to board long before necessary. Front lavatory ran out of toilet paper rather early into the flight. Evidently it was not attended to in the stopover in Boston, perhaps due to the late arrival and eagerness to get going to arrive in time in Baltimore."
Pros: "Thank you for safely bringing my college student back to school!"
Cons: "No wifi for the entire flight."
Pros: "Loved sense of humor of pilot who initially announced the flight was headed to the Carribean ... then after apprpriate pause for laughter... gave us the correct MSP destination"
Pros: "On time, pleasant staff.. ..great service"
Pros: "Flight attendants were lovely."
Cons: "The airplane was so frigid, I couldn't think bout anything else."
Cons: "An hour late, false alerts about the departure time, no info on the board about when the plane leaves"
Cons: "4 hours late and no explanation from the gate agents"
Pros: "Staff was very transparent"
Cons: "They should've just cancelled the flight."
Pros: "Got to the layover in just the nick of time to run to the next Southwest gate to catch my flight home."
Cons: "Zero entertainment; zero meals (snacks only); cup of soda; couldn't sit with family because boarding pass was at the end of the "Bs." Very uncomfortable."
Pros: "Once we boarded, the flight attendant was AMAZING."
Cons: "There was absolutely no sense of urgency in terms of check-in. The agent was helpful but we waited in line for over 1 hour!!! Then there were delays getting to the gate(beyond the control of Southwest). But all of that caused us to miss pre-boarding which was necessary given we traveled with 1 of us in a wheelchair and 2 infants!"
Pros: "On board free wifi TV"
Cons: "They kept changing departure gate and time 8 or 9 times. LATE and no reason"
Pros: "Nice attendants and smooth flight. Checked in often if I needed anything, e.g. more coffee. One attendant even noticed the dude ahead of me didn't flush the toilet and held me off to flush it herself! Now that's service!"
Cons: "Wish they had food purchase options, but at least the snack packs were free flowing. Relatively comfortable for coach."
Cons: "My family had to pay $ 15 per each person for early-bird check-in. There were some people who on boarded earlier just "block" their seats to save for someone else behind us. Why bother to pay $15 per person? Just get one early bird pass, if you can save seats for the rest of your group - THIS SHOULD NOT BE A CASE ANYMORE. Southwest should pay attention to this will not be happen except for an case of emergency or for an handicap"
Cons: "Nothing... great flight, uncrowded flight, plenty of extra seats to stretch out. Seat were very comfy and spacious which I loved even got a full can of soda unlike the usual half a cup and done lol. Would definitely fly Jet Blue again and prefer also. Way better than the other carriers."
Pros: "MINT CLASS is amazing"
Pros: "Crew was excellent. Boarding was great."
Cons: "I had significant delays on both the flight to Logan & the flight back to Charlotte."
Pros: "Lots more leg room than the other flights I've been on in the last year. I'm tall and I have a bad knee so it made a difference."
Cons: "Can't think of anything"
Pros: "crew was great."
Cons: "flight was 3 hours late with lame excuse. tray tables disgusting. felt unclean. cookies tasted gross. pa system not working. live flight not working either"
Pros: "Missed my connection"
Cons: "Making it to Charlotte"
Pros: "Crew was nice and accommodating. Plenty of leg room in regular cabin. Good entertainment options.?"
Cons: "We waited in the runway for 2 hours after landing. Not the airlines fault however completely unacceptable."
Pros: "Crew was great, seat very comfy with good legroom."
Pros: "The delay"
Cons: "Don’t be delayed"
Pros: "Nice crew and good price."
Cons: "It's a budget airline: not comfortable - although that is to be expected."
Pros: "Everyone was boarded early so we departed early. Quick flight with pleasant flight attendants and nice snacks."
Cons: "The desk agent in Boston could be a little more pleasant."
Pros: "Not too full of a flight"
Cons: "It was delayed 3 hours"
Pros: "the crew was amazing"
Pros: "More leg room than I've ever had on any other airline before!"
Cons: "Would have been nice, given the length of the flight, to have had the beverage cart come through a second time. But it's not something that would turn me away from JetBlue. I was very pleased overall."
Pros: "Seats ok. Crew was great!"
Pros: "The gate agent is in mpls was the only good thing jet blue had going."
Cons: "ON TIME"
Cons: "It was way too hot in the plane."
Pros: "Sleeping in"
Cons: "Sleeping in longer"
Pros: "Crew was very nice."
Cons: "Tv did not work on a 4 hour 40 minute flight."
Pros: "The crew was professional"
Cons: "Everything was terrible. Between my flights going and coming within two days I spent upwards of 4 hrs in delays."
Pros: "Smooth ride great service"
Pros: "Crew was nice. legroom seemed a little better than other domestic flights."
Cons: "You have to pay extra to sit in the exit row and there was no one in the entire row. Isn’t that a safery issue? Also, what really made me mad, instead of printing our boarding passes at the kiosk we went to a person (husbend had questions about Precheck) and she made us buy return tickets right then, on JetBlue. We had not decided on our return and wanted to leave it open. Can she do that? If not, I would like my money back."
Pros: "I love JetBlue. Spacious seats, free tv, and a basket of snacks (chips, pretzels, cookies, crackers...etc) to choose from."
Pros: "Seats are very comfortable"
Cons: "The flight is so much delayed. The flight attendent seemed not happy about me with a two year old, which makes traveling with a kid so unpleasant. When my kid asked to go to restroom, it seemed that we’re troulesome. My mom missed the water when they gave out drinks, but they did not come back for us. When I went to the back to ask for my mom, they said they’re cleaning up already."
Pros: "Friendly staff and a smooth takeoff and landing. All I could ask for. This was the 1st time that I flew JetBlue and I was impressed."
Cons: "The middle seat but that was probably my fault."
Pros: "Very friendly snacks"
Pros: "Very professional and efficient. Nice leg room."
Cons: "Seats don't recline."
Pros: "I've been flying budget airlines for so long that I was almost shocked to fly an airline that actually cares about its passengers! I kid you not, when they offered coffee to all passengers, I was so sure they would charge us I turned it down. Then, I noticed no one else was paying for it. The next time free snacks and drinks came around, I made sure to grab some! I also appreciated the few extra inches of leg room in every row. Being 6'3", not many planes are designed with your comfort in mind. I fit fairly comfortably in a non-emergency row seat. Last time I flew to Baltimore for work, I had a terrible experience with a different airline. It was $200 less expensive than most airlines, but I ended up paying more in baggage fees and seats. It was only a 1 hour flight and My boss said, "Cheap things usually cost you more, in money, time, and emotion" and nothing has been truer. I always assumed that flights were always unpleasant experiences. Now, I know better."
Cons: "The seats, while having more than average leg room, still weren't very comfortable. Not that I'm expecting a luxury experience while flying economy, but I felt as though the headrest was farther back than average. I can usually fall asleep on a plane and wake up without neck pain, but I really struggled to even figure out a relaxing position this time around. I also did not know that JetBlue did not serve meals on cross-country flights. Or, on any flights for that matter. Had I known, I probably would've picked up a breakfast sandwich before boarding."
Pros: "It was early!"
Cons: "It was early!"
Pros: "I enjoyed the comfort once boarded and flight attendants warm welcome"
Cons: "Our flight was 3 hours late. Was supposed to leave at 10pm and left at 1:13 am!! Customer service at jetblue kept lying about the aircrafts whereabouts and crew. They barely gave us updates, and at one point once everyone started asking questions and getting upset, they disappeared from the desk for an hour at least. The crew was late, there was no food, customer service had quite an inappropriate attitude, and tvs on the plane barely worked,"
Pros: "There was a weather delay and we were kept informed. Communications from the pilots were able to be understood. Best ever in that regard."
Pros: "Friendly crew"
Cons: "Flight was delayed 2 hours and I never received notification. I got to the airport for a 4:10 flight to find out it was delayed until 6:15 and we didn’t board until after 6:30. Poor communication to passengers. Once on the plane the headphone jack didn’t work because something was lodged inside of it."
Pros: "Friendly staff, quick on and off, good refreshments."
Cons: "Everything was great."
Cons: "No air conditioning they turned it on whilst boarding and deboarding but sweating during flight it made me sick."
Pros: "Very smooth ride, only a little bit of turbulence here and there but nothing to write home about. Crew was also extremely professional and friendly. For my first time flying solo, they were amazing."
Cons: "Entertainment was lacking. My entire row couldn't change the channels at all so we were stuck watching the same movie on repeat. Couldn't even get to the map to see how the flight was progressing. WiFi also kept going in and out every 3-5 minutes. Knew this was to be expected over Canadian airspace, but the rest of the time was unbelievable."
Pros: "Plenty of legroom, free entertainment, good snacks, friendly attendants plus a cheap flight gets an A+ in my book"
Pros: "There was a bit more leg space between rows, appreciated by this tall person."
Cons: "Stop charging $25.00 to click a button to select a seat."
Cons: "Luggage claim was not correct. We were given wrong carrousel number. Our luggage was at carrousel #6, but we were directed toward carrousel #2, even the help desk person was saying “luggage would come to carrousel 2”. It was a big hassle. Fortunately, my next connecting flight is after 6 hours."
Pros: "Crew and flights are very good"
Cons: "our Baggage is mishandled and some of the items inside are damaged and lost couple checked in baggage"
Pros: "Plane departed early and arrived 40 minutes early. Well done"
Cons: "Prefer BLUE Chips rather than cheese x AND usually they call for VETERANS to board before the start of general boarding. This is the first time Jet Blue DID NOT extend that courtesy"
Pros: "great flight attendants"
Cons: "very warm in on the plane"
Pros: "Seats were comfortable (an Airbus A320). Entertainment system adequate. Smooth flight."
Cons: "Two dogs in cabin. They were mostly well behaved. A group of six children loosely supervised by a couple of adults. The children were allowed to wreak havoc on the center section of the plane's cabin."
Pros: "TV sets JetBlue apart - except when it doesn't work. Snack choices are bad."
Cons: "No TV; plane was not clean - smelled like the toilet overflowed. And this was the first flight of the day - the plane was parked at the gate for over an hour prior to boarding."
Cons: "The flight gate was changed last minute--only one or two announcements."
Pros: "The staff, the service and the overall flight experience!!! Best flight ever1"
Cons: "Nothing! Everything was great!"
Pros: "Flight was on time. Seats very confortable and spacious. Attendants attentive and discrete. No hidden costs."
Pros: "Plane was new and equipped"
Cons: "In first class we had beef jerky for breakfast"
Cons: "No mechanical failures or delays would be nice"
Pros: "Flight was short and pilot got me there safely. Kept passengers informed about delays."
Cons: "Absolutely claustrophobic cabin with uncomfortable seats and no leg room. I paid for first class and ended up in the back of the plane. No drink service. Flight to MSP was far superior"
Pros: "Flight was mostly uneventful, which is great! Right after takeoff we made a complete circle and no information was given as to why, but we assumed it was air traffic."
Cons: "Better allergy aware food."
Pros: "The flight was 90 minutes late"
Cons: "On time performance"
Cons: "Bring ear buds if you want to watch/listen to a movie. Delta changes for ear buds Everything else was fine"
Pros: "Delta crews are very friendly and helpful. Seats are 'good' on the E175 plane - better than the cramped CRJ200 on some other short flights. We boarded early, left a little early and arrived early. Nothing to complain about, except maybe a crying baby behind me, but that's not Delta's fault. :)"
Pros: "Flight was on time. Crew was jovial and very pleasant. Smiles all around. Flight attendant at the very beginning said, "Welcome to flight --- to Bahamas. . . just kidding." It made people chuckle."
Pros: "Choice of Entertainment was excellent"
Cons: "Bigger snacks - 2 small cookies or small pack of almonds was indigenous 2 hr flight"
Pros: "The flight attendants were amazing. 12 people had a connecting flight and they brought a shuttle bus. You dont see that kind of service any more 10 stars for that"
Cons: "Super small plane."
Cons: "We paid for comfort plus but the seats were no different than main cabin. Comfort plus experience on other legs was much better."
Pros: "Crew was great. Always attentive to needs of the passengers."
Cons: "Can't really think of anything unless you can shorten the flight!?!"
Pros: "Entertainment on short flights is a nice surprise"
Cons: "Very very late.. I almost lost my replacement of the replacement of my connection. Had to run like hell. The luggage didn't make it. To summarize the day, woke up too early, got to my destination hours late and got the luggage in the middle of the night."
Cons: "More seat space"
Pros: "The crew was great and the service was quick and very nice."
Cons: "It sounds weird but I didn’t know which window was mine so I had one shut and the one in front of me shut during the flight."
Pros: "WiFi and Entertainment"
Pros: "The care and good food was much appreciated. There were plenty of excellent movies to watch to make the time pass in an enjoyable way."
Pros: "I liked the service to see if there was a chance to upgrade because of the connecting flight and even though there was a delay in the plane arriving to Alaska, the quick turn was excellent and we were in the air within a short period of time."
Cons: "The comfortability and that’s rear even if I had the middle seat. I had it on my way towards Alaska and didn’t have any issue"
Cons: "This was my worst EVER airline experience. It was delayed 27 hours and the snow was not the only problem. When we finally got on board a plane we sat on the runway for over two hours - then they FORGOT to load the luggage!!!"
Pros: "All the attendants were very nice. The movies were great, but ones I would have liked to watch were not on your list."
Cons: "There was no Christian music on the music section."
Cons: "I had a 4 hour layover in Minneapolis, there was another flight to Denver that I meant I could’ve been home three hours earlier had I done standby, but because I had a cheaper ticket I was not allowed that opportunity. That makes absolutely no sense to me seeing as my flight was packed. I’m sorry my flight saved me money"
Pros: "The plane was an older model but staff allowed main cabin to use 1sr class bathroom."
Cons: "The choices of free snacks were limited. They should also give more than 1 package of peanut."
Pros: "Everything went great. Flight left a little late but was fine and only arrived a little late. I like the side wings on head rests really help."
Cons: "Seats are always hard on long flights."
Pros: "Everyone was very courteous, the plane took off on schedule and arrived at our destination early. Also got a complimentary upgrade to Comfort Plus."
Cons: "Ticket price was a bit much, the seats and aisle inside the plane are only made for skinny people. Aisle was barely longer across than my foot, and the guy next to me was a bit bigger than average, leaving me to have to scrunch in my seat the whole flight. Lots of elbows, butts and hips knocking into my shoulders as people boarded."
Cons: "Delays, delays, delays... first class ticket from BOS to MSP got me a 6 hour delay and a middle seat in econ main cabin at the back of the plane. Delta you suck!"
Cons: "It was smelly. Anyone who does not smoke can smell old smoke. Yuk. Also, smells like a neighboring passenger has bowel issues. Ick"
Cons: "Flight delayed by 2 hours- was just sitting in the plane for couple hours before it took away"
Pros: "Everything went fast & smooth"
Cons: "No leg room"
Pros: "It was everything you look for on a plane. Friendly crew. Lots of space. Clean. Lots of entertainment. Plenty of space for luggage."
Cons: "I loved it all."
Pros: "Very quick boarding process. There was no entertainment so I couldn't rate that."
Cons: "There should be a N/A option if there is no entertainment available."
Cons: "Flight attendant from IND to Minneapolis must have had a rough evening or bad morning. Service in airplane is usually poor but this one was worse. Bumping most of the passenger when passing, handing drinks behind his back, not smiling."
Pros: "I like the snacks they are not giving out on the flights. It seems that Delta is trying to make the flying experience nicer instead of more tedious and uncomfortable like many other airlines, which is appreciated."
Cons: "The flights were both operated by Delta but booked through WestJet, and the flights themselves were fine. The booking was through WestJet (found the flight on kayak which kicked me over to West Jet's site) and check in was a pain. Their code did not work for their site or Delta's, I had to FB message them both leaving and returning to ask for the correct one, and the first request took them hours to answer. I'll just book Delta next time and save myself the trouble."
Pros: "Delta flew their way back into my heart this time around"
Pros: "The staff. They were very helpful and polite!"
Cons: "We didn’t leave on time"
Pros: "The flight was ontime, boarding was okay. Disembarking seemed a little slow."
Cons: "Seats have gotten narrower and closer together and it was a new plane which seemed to have more slope to the wall which meant even less room in the window seat. Too warm in the plane"
Cons: "Seats are so tight so uncomfortable"
Pros: "Fabulous fight. Attentive staff and I love the free entertainment tv’s."
Pros: "Quick flight"
Cons: "Paid $30 for wifi and it never worked. Would like a refund"
Pros: "The staff are wonderful and helpful. Best wishes to Delta. Please keep the great employees."
Pros: "Nice people. Very helpful."
Cons: "LOST MY BAG IN BOSTON BEFORE EVEN TAKING OFF!!!! Did not make it, and then won't deliver it when it makes it to Kathmandu! This is most distressing."
Pros: "The aircraft was new and most flight crew were nice."
Cons: "Way too many useless announcements by the copilot and the lead flight attendant. Keep it short. Don't get back on once you put the mic back. And how about announcing th baggage claim carousel if your going to interrupt as much as you did."
Pros: "Entertainment system was good, great crew, great food, great service"
Pros: "Flight was on time and left and arrived on time."
Cons: "Should offer headphones for free."
Cons: "Not having a seat assignment until arriving at the gate."
Pros: "I arrived alive."
Cons: "No tvs at all, narrow aisles, and my bag was lost somewhere between the east and west coasts. Pretty unapologetic, and very little information about recourse. Not a great way to end the trip."
Pros: "Boarding was easy and the flight was comfortable."
Cons: "The upcharges for carry on and a “seat fee”. My flight costed $100 extra!"
Cons: "Waiting 15 minutes after landing to get off the plane and another 25-30 minutes for our luggage-ugh."
Pros: "Excellent price for non-stop flight"
Cons: "No entertainment, no free snack"
Cons: "I wasn’t able to check in online using sun country’s app because I booked through kayak. Missed my flight and now flying stand by"
Cons: "We were directed to one baggage claim area and after 15 min of waiting, found that all our flights' bags were on another carousell. No one told us."
Cons: "Use to love this airline now I only take it when I need to since we are now charged for every little thing, carry on, online check in, pick your seat, you don’t even get a little snack of pretzels anymore, only get to buy a snack for 5x more than what they actually cost. No thanks. Never again."
Cons: "Lots and lots of crumbs everywhere."
Cons: "Plane dirty Staff was acting weird"
Cons: "Cramped seating. I didn't get a seat, for reasons I didn't understand, until right before boarding. On takeoff there was a loud rumbling sound that sounded like a malfunctio, which was scary. The crew was fine, however."
Pros: "Easy boarding"
Cons: "I was squeezed into a center seat between two larger people for 3-1/2 hours. I wish seat widths were posted when one makes reservations. I would have upgraded."
Pros: "Because of the delay, I got a free drink. I ended up with a whole row of seats to myself so I could sleep."
Cons: "They forgot to do the security sweep, so we had to get off the plane with our luggage, wait, and then get on again. The takeoff had already been delayed by 2 or 3 hours before this."
Pros: "Boarding process was expedient."
Cons: "No advanced check-in for flight available, changed my seat & didn't tell me until I handed attendant my boarding pass, was switched to a seat in the first row of economy cabin so hard dividers between seats that didn't allow for ease of comfort to relax for long flight, flight was FREEZING cold, asked for a blanket and was told there were none, only breakfast option was disappointing"
Pros: "Only good thing I can say is the crew was very nice & the ticket price was good."
Cons: "They were late boarding & departing because we were waiting on another plane so this made us late for our connecting flight. There were no complimentary snacks, only a drink. There was no tv, which I could have dealt with but there was also No wifi! It’s 2017 we need one or the other. Lastly, the plane was very outdated with cloth seats and not very spacious & some of the armrest were coming apart."
Pros: "Quick easy flight"
Pros: "Slept on flight but my son rented entertainment system and it was satisfactory. Plane left on time and arrived on time."
Cons: "Couldn't check in by self on computer. There were no gate agents when we initially arrived at 4:30 am for 6:35 am flight. However check-in started at 5 am person by person. Later a second gate person arrived."
Pros: "very pleasant crew"
Cons: "seats were close and very little leg room"
Pros: "The flight was mostly booked but had a few empty seats. The flight attendants were great. Plane was on time and pulled away on time, arrived early."
Cons: "Nothing to not like."
Pros: "Nothing, really."
Cons: "Seats were crammed, crew was a little rude, flight was incredibly delayed without much reason given."
Pros: "Friendly and professional crew. Older planes but everything worked fine and we had excellent leg room. Great value"
Cons: "No real complaints. I think it's an excellent value."
Pros: "Organized with boarding. Left on time."
Cons: "No "free"snacks"
Pros: "The seat space was really good compared to other airlines (with the same price). It was almost on time."
Pros: "Sun country was on time and over all a no hassle flight. Good price and friendly crew."
Cons: "You have to buy any food that you want. I was in a seat where I couldn't have anything at my feet and I had an emotional support dog -- that was kind of a hassle that I wasn't anticipating since I hadn't chose my seat selection."
Cons: "The two women working at the check-in counter made me pay to check my carry on bag. I also had a backpack and a purse - as did the other 4 people I was traveling with but they did not have to pay for their carry ons and were asked if they wanted to check their bags for free since it was a full flight. Overall the customer service on both my departing and return flights was very poor. Won't be booking a flight with Sun Country again anytime soon. Would rather pay more money for Delta where I get better service and amenities."
Pros: "Smooth ride. Got great seats. They were flexible and helped my husband and I get seats next to each other when at first we couldn't when we booked it online."
Pros: "We checked in the day before and there were no "non-preferred" seats available--so to check in we had to pay $15 for preferred seats even though we didn't want them."
Cons: "It's hard to estimate, but I was sad you ran out of hot sandwiches."
Pros: "I love flying Sun Country. The staff is friendly, they allow you to check your small carry on at the gate, which allows me to board faster and not worry about anything. You still get a free beverage, which is all really need; just to stay hydrated."
Pros: "The crew was friendly, plane was clean, and they did offer refills on drinks."
Cons: "Entertainment and food was available by purchase only and boarding was inefficient."
Cons: "Unexpected traffic from an accident delayed arrival and airport, that coupled with long lines made for time tight, girl in front of me at security was also going to my flight so I wasn't too panicked and tad kept telling us it was going to be ok and we'd make it but they pulled me aside to pay me down at security then my companion ran on ahead, they let her on the plane and then shut the door right as I was running up. Then the last was extremely rude to me and told me it was my fault and everyone else made it on time so why couldn't I, them when the second gate agent was going to put me on the new flight the ride lady told her to put me as standby, the agent inquired as to why and said there were open seats, she said do it, standby. And then smirked at me like she'd put me in my place. I was speechless, never delt with suncountry employee who was rude. Really disappointed with this experience"
Pros: "Staff and flight crew were extremely helpful. I am disabled and they changed my seat to make it easier for me. They made sure I was comfortable and checked in with me several times during the flight. They also arranged wheelchair service before and after my flight."
Cons: "They kept us on the plane for 1 1/2 hours and never took off . I had to pay for my bags and upgrade again on another airline ."
Pros: "I liked the price of the flight."
Cons: "I didn't care for the boarding process. They boarded the middle , row 15 last, and by the time we got on to put bags away our section was full. We had to store bags all the way in the back. It made getting off the plane a hassle because we then had to wait for everyone to get off before we could grab our bags. Was never offered a drink either."
Cons: "Had to purchase ALL food"
Pros: "It was quick"
Cons: "Sears are uncomfortable"
Cons: "Delayed 30 minutes and plane temperature was too warm"
Pros: "I enjoyed how comfortable the flight was, and that the crew was helpful in getting me to my seat and assisting with bags."
Cons: "There was no food to eat, which made my life difficult..."
Pros: "Selected the airline for the ticket price."
Cons: "Found the crew a little curt – and somewhat unfriendly. It could have been a function of the time of the flight – early AM."
Pros: "Staff and crew helpful. Seats not very comfortable. Personal entertainment device good."
Pros: "Easy flight, convenient locations, great price & loved the simplicity of going through security into an area with only 2-3 boarding areas which means very short lines."
Pros: "Easy to board"
Cons: "There was no air despite the vents We were in the back of the craft and could not hear the pilot Nio tv for a 3 hr flight No wifi and very tight seating."
Pros: "Boarding was pretty streamlined, much less clunky than other airlines. And the price was certainly right"
Cons: "The breakfast sandwich I purchased was pretty unappealing. Wet bread isn't the best."
Pros: "Sun Country had website issues and we got stuck sitting in the way back of the plane,, we could not check in kept giving us an error"
Pros: "Head phones, even $2 head phones would be good. Some kind of in-flight entertainment is always preferable, although I know it's a short flight. Perhaps more substantial reading material could be provided."
Cons: "There really wasn't anything I didn't like. The crew were extremely friendly, professional, and helpful."
Pros: "Cheap, on time"
Cons: "It would have been nice to have the option to use and E-ticket"
Pros: "Every person we interacted with was very pleasant and did what they could to make the trip enjoyable."
Cons: "Seating is very crowded and uncomfortable. There was 2 empty seats on the row behind me and when I attempted to move to one of the open seats, the person sitting in the row (an non-uniformed attendant) told me I could not sit there as the seats were a premium option."
Pros: "Easy no hassle check in and board."
Cons: "Absolutely nothing. Thank you!"
Pros: "Crew was OK"
Cons: "Seat was uncomfortable. There was no power outlet."
Pros: "First class, good food, quiet and comfortable"
Cons: "People traveling with "emotional support animals" should board LAST, not first"
Pros: "My legs were sandwiched behind the seat in front of me. I hate that kind of seat spacing."
Pros: "Seats were pretty comfortable. We were allowed to deplane down a staircase off the back of the plane. Very cool."
Pros: "All was good"
Cons: "Nothing to complain about."
Cons: "Overall good business class trip."
Cons: "PHX airport baggage claim was a mess. I had to wait 40 min to pick up the luggages."
Cons: "The gate attendant was very hard to understand and so I couldn’t hear what she was saying."
Cons: "5 hour delay including multiple gate changes, being pulled off the runway and poor communication"
Cons: "Only snacks available at 5am"
Cons: "that my flight got cancelled and wasn't going out until Saturday and I would have been less than 24 hrs in Boston"
Cons: "I will never, ever book with Kayak again"
Pros: "Good pilot/ crew to passenger interection. Great movie and entertainment selections."
Cons: "Turbulence but airline / pilot can't control that."
Pros: "The crew was excellent. Grabbed me a blanket. Did not mind the small plane."
Cons: "Bumpy ride."
Cons: "Flight was delayed for more than 4 hours with little communication from staff as to why, gate was changed to a gate across the airport."
Pros: "Early arrival, plane not crowded"
Cons: "Onboard wifi not working so no inflight entertainment"
Pros: "Quick boarding"
Cons: "Very cold."
Pros: "They let me sleep"
Cons: "Not enough food options"
Pros: "Early and easy"
Cons: "Was perfect"
Pros: "Crew was nice and kept us updated."
Cons: "Flight arrived 20 minutes early and we still deboarded 20 minutes LATE. Wifi on flight is ten dollars instead of being free and they use plastic cups for the drinks which I am sure is not recycled."
Pros: "Quick flight"
Cons: "Not a lot of snacks"
Pros: "Smooth flight, not too bumpy. Also flew on time and landed early. Free beer"
Cons: "No internet. No tv screens. Jet blue is still better."
Pros: "On time, kept informed."
Cons: "The desk people were aggressively unhelpful when I asked for advice on getting a jacket back that I had left my previous flight (less than an hour earlier). They treated me with derision and ridicule because my previous flight was with a different airline, an airline that is closely enough associated with American that they booked me on an American flight. It should have been possible to at least talk to someone that could address my situation but now I'm stuck with the likely loss of something important to me and a strong dislike of American airlines. I'm probably just salty because it happened yesterday though. I'll get over the jacket eventually and probably fly with American again. But I will always resent them."
Cons: "We sat in Charlotte on the runway and had to run to our connection. The airport seems too small for the amount of traffic. We usually try to avoid Charlotte, but it was the only way to use frequent flyer miles"
Cons: "The trip is still ongoing 6 hours after it was to have been over and we still have a couple more hours to go. I understand that things happen, but most of the problems today seem to have been preventable. First, our plane in Lihue was delayed for over 3 hours because they could not get a working fuel truck to fill the plane. Three hours? This caused us to miss our connection in LA, although just barely. We had to wait onboard so that we could use the same gate that our outgoing plane was departing from. If we had just been sent to a different gate we. Oils have made our original flight. So, they put us on a flight to Chicago because there were no more flights to Minneapolis. Then, once in Chicago the incoming plane was delayed and we sat on the tarmac for 40 minutes before deplaning. Then after an hour delay we were told the crew was on the ground and we were boarded. Sat in the plane for another hour, then we’re told we were still waiting for crew members that were delayed so we deplaned again. Another 90 minutes past and we got back on the plane and sat for another 45 minutes. We are finally pulling away from the gate. Hallelujah!"
Cons: "Not having boarding passes for the entire trip and not checking luggage thru to Charlotte was a hassle."
Pros: "Friendly attendants, plenty of coffee. Great service."
Pros: "Reliable and efficient."
Cons: "It took a while for the luggage to be delivered to the claim area, but it was very late in the day so I guess it is to be expected."
Pros: "The flight to Washington was fine. It was the flight back that I have issues with."
Cons: "My issue with flying back American is that...I didn't. They boarded us on the plane, moved down the tarmac, and then checked to see that we had a brake problem. They took our plane out of service (which I get, I would want brakes before takeoff), but then they never updated us on our status, until I physically went to the counter to ask an hour later. This is when they informed me that the flight was cancelled and we were rebooked on the 9pm flight (Mind you, this is 12:30p and I have a 2 year old with me). Luckily, I was able to book JetBlue and get home earlier (8:00pm)"
Pros: "We had to wait in the airplane upon arrival in La Guardia NY because wheelchair was not ready."
Pros: "Perfect quiet comfy flight"
Cons: "New cheap fare is honestly offensive trash."
Pros: "Everything great. Rate food and entertainment moderate because there was no dinner, which we did not require, and we went to sleep so didn't pay attention to entertainment."
Pros: "The flight crew was professional, friendly and competent. They served the dinner as early in the flight as possible."
Cons: "This was a plane with central screens along the aisle, and the airline chose to broadcast a sci-fi action movie with almost constant flashing blue light, and violent action scenes. This was first of all a movie that many people, including me, would never choose to watch, but since it was on the aisle screens there was no getting away from it. It was also unsuitable for children, even without sound. But mainly, I object to the showing of any film in that situation - only aisle screens available, and on a night flight where most of the passengers are trying to sleep. I was awakened several times by the flashing lights. Other things: one of the bathrooms was not very clean, and the plane felt like the usual cattlecar, with just 3 seats on each side of the aisle, which is unusual and unpleasant for a transatlantic flight."
Pros: "The boarding was fast, the flight was faster than expected too, crew was very efficient and friendly."
Cons: "Space between seats too small, breakfast not good, too far inside the plane... Not so happy of the company rules : whatever you want to change, it will cost you. I suppose it's the way to keep flights cheap, but it's not fair to pay if when you arrive first, you have to pay to change for another seat... One free luggage of 23 kg when you cross the Atlantic is not enough..."
Pros: "I found this flight to be very efficient and the crew very professional and friendly. After a previous 15 hour flight I was very tired and this flight was a welcome ending to my journey."
Pros: "Good service from crew members"
Cons: "The flight was delayed for 2 hours"
Pros: "Good crew Lucky to get better seats!"
Cons: "Poor Selection of entertainment not enough screen"
Cons: "American Airlines made me check my carry-on luggage, despite there being many open overhead compartments visible on the plane."
Pros: "Old school seat. No foot rest. Small plane to go coast to coast."
Cons: "UI on the entertainment system was horrible."
Cons: "After having my flight delayed 4 hours causing me to miss my connection, I was placed stand by on a different flight through another city so I could try and make it home on time. I was the first person in line for stand by, but the flight was full so I knew it was a long shot. Waiting at the gate, I was excited because one person didn't show and they were giving him a two minute wait time before I could board. During this wait time a woman passenger came over and said she had just been given a ticket change at the gate counter. The agent at the gate was furious because the flight was sold out and said the woman should not have received a ticket, but should have been placed on stand by. She went over and scolded the other agent for this mistake. Okay, so she should've been placed on STAND BY behind me in line. After the unprofessional arguing between the two agents, they both admitted it was a mistake and she should be second in line for stand by, BUT they did not honor this and placed her on the plane bumping me. Needless to say, I missed my connecting flight because of this and extremely inconvenienced my family and in addition had to pay an extra 75 dollars out of my pocket to keep my dogs at their kennel an extra night because I arrived home 5 hours after expected. I understand that flights end up getting delayed and the agents are doing the best they can to accommodate travelers, but admitting a mistake and not fixing it to make it right is unacceptable. I notified American Airlines of my situation and only received a form letter with enough miles to get me 1/8 of a flight. I don't even care about the miles because I don't plan to ever fly with them again, I want the money for the dog kennel I had to pay extra. I was visiting my husband who serves in the US Army causing separation from our family for long periods of time and this extra headache and expense due to the mistake of American Airlines was disheartening."
Pros: "The flight was on time and the crew are nice with the people"
Cons: "Too crowded not able to take my other luggage on board."
Pros: "There's nothing good about AA"
Cons: "One of the few things SouthWest, Alaska & United did was the proper queuing of people to get into the plane. AA is a free for all - those who follow regulations will fall behind. In this flight from Boston to LAX - I heard there were 80 Priority checking - are you kidding me. Group 1 does not help if I have 80 Priority seating and one family took 12 people in with one elderly. It's good to place Elderly and Military up front first - but to take the Whole entire family - that's not fair - you have 8 able bodies who should be in line with the rest of the crowd. Also who heard of 80 Priority check ins - normally, that's Group 1. Never flying AA unless I a desperate."
Pros: "The crew's response was better than expected."
Cons: "Snacks were a bit too expensive."
Pros: "Uneventful, except for a malfunctioning getaway in MSP which caused a very brief delay."