Find cheap flights from Massachusetts to Vail

Cons: More food/snacks and water

Cons: First class in an airplane this size is a bit limited (especially legroom) when in the first row.

Pros: The crew was fabulous
Cons: Better mover options

Cons: Had to pay 100 for overweight bag fee which is a lot. I knew it was large but I had to put all I. There as I had a serious should injury and could only manage a very small Carey in. I was only over by about 5lbs

Pros: We landed 45 minutes early and the flight attendants were great

Cons: Nothing

Pros: Upgrade to premium was amazing. Crew was perfect

Pros: Baggage drop and checkin was a breeze

Cons: A little stingy on the drinks...

Cons: Great, excellent

Cons: Really turbulent, but I realize that’s out of the pilots control. WiFi was not good. Plane seats were somewhat comfortable.

Pros: Food was amazing.
Cons: The flight delay was annoying

Cons: Thank you

Pros: They allowed passengers with little children Board first, unlike the trip from LAX to Boston we had to wait until our class even we traveled with 3 little children
Cons: Let passengers with special needs board first, and announce baggage claim carousel number before entering the gate

Pros: Early Arrival

Cons: Bathrooms were not maintained during duration of flight. With airlines like Delta and JetBlue stepping up their in-flight service Alaska needs to get with the program. I think everyone and their mothers we're in boarding group C but yet no one was in A...make it more dispersed.

Pros: Nothing
Cons: Alaska airlines is a consistent let down. This was the LAST time I will ever fly them. A 9 hour delay because their captain called out 1 hour before the flight. They did NOTHING to compensate the entire plane, made ppl leave back into a city with their bags, no food, etc. The gate agents handling it could've cared less and told people to call and complain it wasnt their problem. The service was horrible from top to bottom and cost people their entire day. Many missedevents, connecting flights and Alaska all the while didnt even comp a coffee to people theyd stranded from 6am to 6pm ,

Pros: Friendly staff, kept drinks coming

Pros: Flight crew was wonderful.
Cons: They ran out of cups......

Pros: The crew was very nice, and there weren’t any issues on the flight.
Cons: We sat in the back of the plane on the way to Boston and felt very nasceous by the end of the flight because of all the turbulence. But, of course that isn’t the Alaska’s fault.

Pros: We were 30 min early and took off on time.
Cons: Slightly turbulent, but not bad. Alaska could have more non-dairy, gluten-free options in the menu, but their Mediterranean tapas box is pretty good.

Pros: Movies
Cons: lack of Cleanliness, one crew member was rude and pushy (not to me but in her tone and to others),

Pros: Aisle seat, no delays, San Francisco waiting areas had plenty of power plug-ins for charging devices.
Cons: The only free items were a single Biscoff “cookie” packet containing two small inedible “cookies” and one service only of beverage cart from Boston to San Francisco. Service on airlines is rapidly disintegrating. Very disappointing.

Pros: Entertainment ststem
Cons: Heat: service; lack of water/drinks; lack of soap in bathroom

Cons: Our flight was delayed while we waited for a crew member to fly in to cover for a FA that called in sick. Gate agents didn’t provide many updates while we waited. The were only 3 snack items for purchase available on the plane. Seat didn’t recline

Pros: I arrived - finally (though stuck on the runway at SFO as I write this)
Cons: Crowded, chaotic boarding area & process at Boston Logan. Checked in seats manually since systems apparently down. An hour delayed (on takeoff) for no apparent reason and delayed waiting for gate on arrival. Seems to happen regularly with Alaska but not JetBlue Broken restroom - should have at the very least let coach customers use First Class restroom rather than get by with one Broken wifi - none the entire flight Limited food which ran out quickly Flight attendants trying but seem harried and confused and not very attentive

Pros: On time, quick boarding, overhead bins are easy to get bags into.
Cons: Logan airport requires that you leave the secure area and change terminals and go through security again to get to other airlines (so does Vancouver BC). This is very inconvenient and unexpected too and adds a huge time element that you have no idea is happening. Avoid it for any transfers.

Pros: Arrived about a half hour early

Cons: The Gogo videos didn't work much of the time.

Pros: Alaska Airlines is the best domestic Airline. However their terminal in Boston leaves a lot to be desired. The ticket agents are not Alaska employees it seems and they don't quite know how to work their computers. The gate area has no restaurants and is extremely disappointing.
Cons: .The ticket agents are not Alaska employees it seems and they don't quite know how to work their computers. The gate area has no restaurants and is extremely disappointing.

Pros: On time flight
Cons: Poor service for food and beverage

Pros: The crew was very friendly
Cons: Delay that could have been quickly resolved if the crew and mechanics communicated to each other

Pros: That we were in the air
Cons: That I waited 3.5 hours bc of a delay when I could have been with loved ones not stressing about my flight. Also, how long it took to notify customers. I love Alaska Airlines, but it's the little things that set you apart. Don't lose them!

Pros: Timeliness, clean plane and nice attendants
Cons: No complaints here!

Pros: The plane was nice to ride in. Great crew aboard.
Cons: Not much to not like. I didn't listen to the entertainment, so can't give good input there.

Pros: Most everything was good. Except I missed my flight, but I made the flight to Seattle in time. They checked my fourth bag for free, that was nice too.
Cons: The free cookie. It's awful. Too gingery.

Pros: Crew had great attitude

Pros: I can't say enough great things about this airline! This was my first time on Alaska and it definitely won't be my last. We had some weather issues come up as we were about to take off. The pilot kept us up today on info, the flight crew brought water & anything else people needed before take off. It was a short delay but you would have thought we were going to be there for hours because they were all so attentive. It was the smoothest flight (THERE WAS CRAZY WEATHER EVERYWHERE!!) but our pilots made sure we had the smoothest safest flight possible. I could go on forever! This airline went ABOVE AND BEYOND to make sure we were comfortable and had a great flight.
Cons: I don't love paying to check luggage but these days unless you fly Southwest that's hard to avoid.

Pros: It is ridiculous to be paying a full fare a BD then be charged for luggage! Worst policy going

Pros: Price of the ticket last minute one way from Boston to Anchorage for a family members surgery. Did a one way coming back even cheaper! Also missed connecting flight in Seattle and CS rep was kind enough to put me on a very booked flight 2 hours later. She waived the $200 change fee she could have charged. TY very much Brittany in Seattle!
Cons: Bring ur own snacks. Food is expensive like every other airline and not necessarily what one might feel like eating at that time.

Pros: Flights were on time. friendly personnel.
Cons: cramped seats, long boarding process, no entertainment, limited snacks.

Cons: .My flight was cancelled in Boston and according to the gate agent it is their policy to not give an explanation. Travelers already tired and anxious about flying this only compounds the problem.They did get me a hotel room,but only issue meal vouchers one at a time. Alaska's ticketing and check in area is only manned for a short time and not on the weekend. Talk abourt a "Catch-22" I would rather have my money back than a flight voucher. I would only use Alaska if it was the only option.

Pros: Crew were excellent

Pros: Crew was great - very accommodating.
Cons: The internet didn't work at all and is really overpriced. It was a long flight and all you had was snack boxes. I think a couple sandwiches or a salad offering would have been appropriate.

Pros: Crew was great!
Cons: If JetBlue can provide complimentary TV and music I don't see why Alaska can't do the same.

Pros: Very attentive staff, it seems like they were constantly walking the aisle to ask if anyone needed anything
Cons: The captains were late because they had to be off for ten hours, so that got us in the air late

Pros: Very spacious
Cons: Had to pay for a meal

Pros: Seats are comfortable and the power options are great for keeping devices charged and running.
Cons: I was not impressed with the food for sale. The Tom Douglas special was messy to eat and didn't seem to be a very good value. The entertainment options were lacking. I was not able to use the system with my Amazon Kindle Fire, and the cost and selection were not a good value.

Pros: Cabin crew was excellent
Cons: Nothing

Pros: We took off right on time, the flight got to the destination on time. The crew went around 3 times on a 6 hr flight to offer drinks.
Cons: The seats didn't recline, nor did it say this when I signed up for the seats. I am approximately 215 lbs and 6' 0" tall and was seated next to an older, larger man who kept taking up my space.

Pros: Seat very v=comfotable

Pros: Plane was new and equipped
Cons: In first class we had beef jerky for breakfast

Pros: Sanitized, open middle seats, comfortable
Cons: We were stuck on the tarmac for 40+ minutes due to our gate being blocked by another plane. We almost missed our connection and had to run through the airport with our luggage and the staff at our second gate yelling “hurry up” at us like it was our fault.

Pros: Friendly crew

Cons: None

Pros: Great crew.

Pros: Everything! the best part was that the they kept the middle seat empty!
Cons: nothing

Cons: For some reason, we were asked several times for Passports. This didn’t make any sense since we are US citizens with drivers license. They even had TSA talk to us. This has to be fixed. Otherwise, Delta experience was great.

Pros: Don’t go overboard
Cons: Cleaner

Pros: Good
Cons: Good for now

Pros: Well organized and easy to check in.
Cons: No

Cons: Nothing, really. Airlines unfortunately can’t make people patient or polite, & I can’t afford a private jet, so I’ll have to settle for an eye roll or twelve.

Cons: It’s time to update the snacks, bu thank you for serving more than just peanuts. I was very cold on the flight - unusual, but definitely very chilly.

Pros: Delayed boarding but made up for lost time in the air
Cons: Delayed boarding

Pros: Everything
Cons: Nothing

Cons: The inoperative TV screens should be repaired.

Pros: Was boarded promptly

Pros: You know what you are getting with Delta
Cons: The economy seats were really tiny, this made the flight fairly uncomfortable

Cons: Plane was late taking off. Crew did not provide water when requested. They were busy with beverages that they could sell at a cost.

Pros: Seat was comfortable and I got extra Biscoff Cookies
Cons: Great trip

Cons: The flight attendants were quick with the pick up of drinks. I had only been served my drink for five minutes and they were already coming around to pick up trash.

Pros: Smooth flights and in time. Everyone is so nice. True professionals

Pros: Seating was fine
Cons: Did not have a wheelchair waiting for my wife when we arrived in LAX

Pros: Everything was great. Has nothing to do with the airline, just rough weather.
Cons: The stewardess could come around more. Just twice. Once for food. Once for trash. Just me tho

Cons: Delays due to Democrats not making deal

Pros: Good service this morning
Cons: All good

Pros: I was trying with a broken arm - the Crew both on the plane and off the plane was wonderful
Cons: Would like more food available-not for purchase but with what comes with your flight

Cons: We left 30 minutes late due to congestion and I missed a layover. Otherwise it was a great experience

Pros: Everything went great. Flight left a little late but was fine and only arrived a little late. I like the side wings on head rests really help.
Cons: Seats are always hard on long flights.

Cons: Delays, delays, delays... first class ticket from BOS to MSP got me a 6 hour delay and a middle seat in econ main cabin at the back of the plane. Delta you suck!

Pros: Got to London on-time (early, actually) and safely. The in flight meal was okay. The leg room in comfort plus was great, the mobile app was awesome, and the staff (check-in, gate, cabin and flight deck) were professional and friendly all around.
Cons: The leg room was great, but as a broad-shouldered guy, the width of the seat was miserable. Unfortunately, the Delta 767 doesn't offer any upgrade for a wider seat beyond Delta One, and my employer won't spring for that. Too bad there isn't a premium economy option. Also, the entertainment unit in the seat next to mine malfunctioned, which you wouldn't think would impact me that much except that because it was "seeing" touches randomly throughout the flight, the screen would turn on, off, brighter, dimmer, play random stuff, and just generally be as annoying as possible to everyone nearby throughout an overnight flight.

Pros: Excellent crew, snacks and coffee, comfortable economy seats. Plane landed 15 min early. Bags beat me to the carousel.

Cons: Tray table was broken, I was downgraded from Comfort plus to main cabin after a plane swap with no mention by anyone and no compensation. Flight was delayed 45 minutes because a flight attendant was running late and then to top it off, at the end of. The flight the attendants blocked anyone fromaim cabin from leaving until all of first class had departed, even when no one was coming they still Blocked it off. This is a practice I have never seen on delta and haven't seen in aviation in almost 20 years in the US

Pros: Leg room and seats are very tight and I'm a small person.
Cons: Coach class is very crowded.

Pros: Direct flight, on time, friendly crew, smooth flight

Pros: Cabin crew and captain were great.
Cons: Don't like how you don't get your seat assignment until you get to the gate. I was given the window seat in the very last row for a 6 hour flight, quite uncomfortable. I could've booked another airline for a similar price and picked the seat i wanted at booking. They ran out of food choices by the time they got to the last row, so we were given whatever was left. Delayed because one of the bathroom doors wasn't working, 30 min later still wasn't fixed and ultimately they decided to go without it.

Pros: Staff smooth flight great landing and free movies
Cons: Everything was perfect

Pros: Your entertainment system is fabulous!
Cons: We purchased a direct flight from Boston to Tampa. We paid extra for the convenience of a direct flight Our flight was changed without notification to a connecting flight that was leaving 10 minutes earlier and arriving 2 hours later. Due to malfunction with the kiosk and not a sufficient amount of agents at check in, we missed our flight by 4 minutes. The gate agent seemed to enjoy telling us, with our 10 month old baby, that we were too late. Our baggage, including car seat, had been loaded on the plane. We were reassigned to a flight the following morning. We missed a full day with family, had to travel back home without a car seat and return to the airport the following day. I was shocked and disappointed that not single Delta agent was accommodating or remotely helpful while we were at the airport. I've never had a problem with Delta before. We travel on regularly and would like to continue using Delta. I would like a voucher for my next Delta trip.

Pros: Quick flight
Cons: Paid $30 for wifi and it never worked. Would like a refund

Pros: The staff are wonderful and helpful. Best wishes to Delta. Please keep the great employees.

Cons: Delayed for 4 hours due to mechanical difficulties

Cons: My wife was told she could not board our flight from Boston to Paris because her passport was expired, even though it was not expired. We were told that in Europe passports cannot expire within 3 months of your departure. However, Delta never let us know about this rule until we literally were boarding the plane. How they could not make us aware of this until we were boarding the airplane is unbelievable and unacceptable. This has ruined our vacation which has been in planning for the last six months.

Pros: Complimentary snack mini-meal. Early departure and arrival. Availability of extra seat and elbow room. Free movies.
Cons: Entertainment screen would not tilt to comfortable angle when passenger in front of me reclined his seat, and the screen/system stopped functioning properly near end of flight.

Pros: Everything was just right

Pros: Delta service and conford are great.
Cons: Pay for wifi

Pros: you must be kidding me!!! nothing to say good about this fly !!The sad part I'm American Express Delta SkyMiles credit card holder and they couldn't do anything for meThe only good thing we arrive in Mexico
Cons: flying to Mexico with. my two boys !!to begin I have to call Delta to put us seat together because the time of the fight had changed!! before we are siting by de middle of the plain when a booked r three seat together !! but than i got a imail confimatin with separete seattle for the kids!!we end up sitting all the way back on the plan!! we end up sitting all the way back on the plane l!! no TVs no windows in the last sits by the only two bathrooms on the plane with two boys that was not fun at all !!The sad part I'm American Express Delta SkyMiles credit card holder and they couldn't do anything for me when I called them

Pros: We were stuck for an hour and a half on the tarmac
Cons: We were stuck for an hour and a half on the tarmac

Pros: Im usually not one to sleep on ttransport but I was very comfy on this flight and was able to sleep the whole three hours
Cons: The snacks.

Pros: Nothing
Cons: Everything

Cons: Great flight, ontime departure and early arrival. Bags were delivered within 15 minutes of Ariosto the gate.

Cons: More legroom and monitors in the seat back like Jetblue.

Cons: Feed me

Cons: Too many travelers on the same flight, but I know its the day before thanksgiving so its the way it is.

Pros: Nothing!
Cons: Wifi was not functional, making me unable to do work for the duration of the flight. Rude flight attend literally stormed off mid-conversation as I was asking for assistance with wifi. And this was in FIRST CLASS. Unbelievable. And Unacceptable.

Pros: Crew were exceptional!!! Organizing the passengers and make the arrangements to meet the requirements of social distance. Bravo!!!
Cons: Cookies had a very bad taste. Water was perfect!

Pros: The crew was respectful and friendly, the seat was comfortable

Pros: The comfort of the plane and aircraft crew.
Cons: Customer service. Ridiculous when buying flight tickets, regardless the economy “restriction” if you buy two tickets together you put them together even if your picking the seats. A money scam charging more for us to pick our seats. Common sense isn’t that common

Pros: Lisa Inzerillo is amazing, I don’t know how she kept everyone happy and safe. What an amazing employee she is, please thank her supervisor for such great training and service!
Cons: If Lisa was our flight attendant on previous flights!

Pros: Entertainment was good for the length of the flight.
Cons: Delayed several times, one of which was because they didn’t have enough gas for the trip. The pilot also came in so fast and hard that he slammed on the planes breaks when landing - violently shaking the entire plane.

Cons: Sat on tarmac for over 40 min waiting for gate

Pros: Nothing
Cons: They make flights to depart on time. Also they should tell anything about the reason when they are delaying four times for a flight

Pros: Left right on time and arrived at early. Relatively efficient boarding. Seats ok.
Cons: Nice to have inflight entertainment to own devices. Would have been helpful to have emails in advance letting you know what browser/app requirements are! Bathrooms are at a premium on a full flight!

Cons: Plane was delayed for 1 hour, electrical problems, which were never fixed. No entertainment no wifi, unable to charge battery on cell phone. Cabin very warm.

Pros: My legs were sandwiched behind the seat in front of me. I hate that kind of seat spacing.

Pros: The crew members were extremely helpful. It was a full flight and hard to find space for all the carry-on luggage, but an extremely helpful stewardess did a great job of finding space for my bag. She was attentive and friendly for the beverage service and really made me feel welcome.

Pros: Plane left and arrived on time. Otherwise uneventful, which these days is good.
Cons: Others got I choice of snacks. I just got a cookie.

Pros: Crew was nice. Boarding and deplaning was quick. Flight was on time
Cons: WiFi was super slow

Cons: plane was very cold

Cons: The chairs

Pros: It was fast
Cons: They could have offered headphones, the charging outlet didn’t work

Cons: No complaints, great crew, great service, great flight!

Pros: Flight crew were very apologetic
Cons: Missed connecting flight from Miami. Only one flight per day. Had to take a flight to an alternative location, drive for an hour down the coast and take a ferry to my final destination.

Pros: What you expect from an internal US flight: no food, crowded flight, cramped seats. I have come to expect two things - arrive on time and arrive safely. The good, we arrived safely.
Cons: Pulled away from gate and sat on tarmac for over an hour while technical difficulties fixed. We should not have boarded until plane was ready. We arrived over one hour late and just made connecting flight. Our luggage was not so fortunate.

Pros: There was an excellent selection of movies to choose from. The seats were pretty nice and clean and modern. A power outlet at every seat, and not just USB.
Cons: Flight was delayed due to paperwork and some people were racing to their connecting flights. Lots of turbulence. The seats seemed comfortable at first, but actually hurt my tailbone pretty quickly, while the 17 hour flight we took next did not. Tray tables are the folding kind and a bit awkward. We were in the last row by the bathrooms and our seats didn't recline at all. You had to pay for any kind of snacks other than a little bag of pretzels and a package of cookies. We were in one of the last two boarding sections, and the woman letting us on the plane tried to make us check out carry-on luggage, stating that the overhead bins were full. Well, we didn't want to be without our bags for the next 24 hours, so we argued and she let us "try" to bring them on. There was PLENTY of room back there! It's just the standard line they feed, apparently, so beware if you're sitting in the back of the plane!

Cons: No message to call with passengers with kids to board first or any military personnel boarding first.

Pros: Generally clean plane with good entertainment system and technology overall. Diabetic meal much better than in the past.
Cons: Didn't announce meal choices at the start so flight attendant had to repeat herself every. Single. Row. They forgot my diabetic meal on the last part them forgot to include cutlery and it took a long time to sort out but they were otherwise lovely.

Cons: I wish there was another option for a snack. There are many companies that would probably love to advertise through distribution to airline passengers.

Pros: Nice flight, great leg room, staff was friendly and flight was on time.

Pros: Due to a strong tailwind we arrived 45 minutes ahead of schedule. Great service with attentive attendants. However the plane was older than me, no real entertainment system or outlets to plug in smart devices.
Cons: Plane needs to be retired or retrofitted to accommodate smart device charging.

Pros: The terminal seating
Cons: I am a 100% disabled veteran and I was being rushed by flight stewards with no regard to my physical limitations. I wanted to try the kayak route but after this last experience I don’t know if I’ll still with Kayak

Pros: The crew was really nice and caring
Cons: The music and entertainment collection was very limited

Pros: The flight to Washington was fine. It was the flight back that I have issues with.
Cons: My issue with flying back American is that...I didn't. They boarded us on the plane, moved down the tarmac, and then checked to see that we had a brake problem. They took our plane out of service (which I get, I would want brakes before takeoff), but then they never updated us on our status, until I physically went to the counter to ask an hour later. This is when they informed me that the flight was cancelled and we were rebooked on the 9pm flight (Mind you, this is 12:30p and I have a 2 year old with me). Luckily, I was able to book JetBlue and get home earlier (8:00pm)

Cons: The plane was dirty, the window had a leak, the TV was too far away and the sound system to watch the movie was broken. When the plane is in that poor of a condition, it's time to replace it. F.

Pros: Everything great. Rate food and entertainment moderate because there was no dinner, which we did not require, and we went to sleep so didn't pay attention to entertainment.

Pros: The flight crew was professional, friendly and competent. They served the dinner as early in the flight as possible.
Cons: This was a plane with central screens along the aisle, and the airline chose to broadcast a sci-fi action movie with almost constant flashing blue light, and violent action scenes. This was first of all a movie that many people, including me, would never choose to watch, but since it was on the aisle screens there was no getting away from it. It was also unsuitable for children, even without sound. But mainly, I object to the showing of any film in that situation - only aisle screens available, and on a night flight where most of the passengers are trying to sleep. I was awakened several times by the flashing lights. Other things: one of the bathrooms was not very clean, and the plane felt like the usual cattlecar, with just 3 seats on each side of the aisle, which is unusual and unpleasant for a transatlantic flight.

Cons: I do not like that I am missed my flight and got stuck in a city without any re-embersement. I usually use United, but decided to use American Airlines this time. Sleeping in an airport tonight. Thanks.

Pros: Was on time

Pros: Cabin was clean. Flight attendants were courteous.
Cons: Their snacks were merely a cookie which was okay, but not what I would have wanted.

Cons: This is our honeymoon! Every single blessed thing you sent said British Airways, but it was really American. Ended up at wrong terminal. Staff uncaring, plane cramped, seat reservation not honored. The worst. You will be getting a letter on your deceptive practices and I am going to bury you on social media. Kevin Howard

Cons: It was not obvious that I was flying American arlines out of Boston. I was very confy

Pros: The crew were pleasant and friendly. They tried the best that they could given the circumstances.
Cons: My flights were delayed so I missed my connection. I had to fly a red-eye from San Fran to Boston getting in at 6AM with meetings that started at 10AM...had to BUY a day-pass at the Admirals Club (I feel this could have been provided as it was mechanical issues that caused the delays). THEN my trip from Boston home were delayed so they switched me to another flight and then THAT one was delayed twice so I actually got home later than if I had taken the original flight! Overall the flights really sucked!!

Cons: they were keeping delay, delay, and delay when I was on the aircraft. My flight was from BOS to PHL on June 13,2017 was delayed and cancel then they pushed me back. They pushed my flight back on the next morning and without any apologize or responsibilities for me and I have been sleeping in the AIRPORT all night! never go to this airline again! bad and worst airlines ever!!!

Pros: Flight crew somehow noticed that we had someone in our party who could use some extra consideration. They pre boarded us as a result! They were also extra considerate during the flight.

Pros: That I got home safely
Cons: From the get go it was an awful experience ... I travel with an emotional support animal as does my husband because we don't do well with flying. I have anxiety to the max about it & my husband gets ulcerative colitis flare ups any time he's stressed out which is usually while we fly and having our dogs with us turkey makes us feel better. When I called to tell them over the phone we would have our emotional support animal I got an attitude as if I hadn't been doing this for the last 4 years. She reiterated to me that we needed in addition to the letterhead from the doctor a form filled out (which we both did ) . Brought to the airport and sit had to sit at the counter like the girl didn't know what she was doing. Fast forward to finally getting to the gate after being stressed and our flight was delayed. This now only made our 50 min layover in DC 20 min by the time we landed. We ran from one gate to the next hoping we wouldn't miss our flight and when we got there they wouldn't let us on the plane saying things like "your dogs are not on this flight" "there is no documentation" "well then you must not have the right paperwork" ... in front of a bunch of people in line, out of breath, and now embarrassed I am forced to take out my folder and give them all the paperwork I had just given to the customer service desk before our first flight. They let everyone on the plane and still made us stand there and finally said "just go but your dogs aren't on this flight". Fast forward AGAIN to sitting on the flight the flight attendant comes over and says "guys where's you carrier the dogs need to be under the seats" .. we peoceeded again to explain for the seventh time that they were emotional support animals ... she then proceeded "no they are not they are not even listed on this flight" at this point I'm EXTREMLY embarrassed because people on the plane are paying attention and drawing attention to us but not only that ... I have been doing this for years .. I ALWAYS have the proper documentation as does my husband and we have never ran into this kind of disappointment and embarrassment from any airline until now. I was so stressed out to begin with and this deffinately didn't help ... nor did it make us wants to fly on American again. I felt pushed aside, embarrassed, and belittled by multiples employees ... all because the first employee clearly made a mistake and didn't document things correctly ... that should have never been put on us .

Pros: The airplane had screens that tracked the flight progress, which was nice once we finally left.
Cons: The delay leaving Boston caused me major ground transportation problems in Philadelphia. Also boarding agents did a lousy job getting people to check their carry on bags, knowing with a full flight they wouldn't have room. This further delayed take off.

Pros: There's nothing good about AA
Cons: One of the few things SouthWest, Alaska & United did was the proper queuing of people to get into the plane. AA is a free for all - those who follow regulations will fall behind. In this flight from Boston to LAX - I heard there were 80 Priority checking - are you kidding me. Group 1 does not help if I have 80 Priority seating and one family took 12 people in with one elderly. It's good to place Elderly and Military up front first - but to take the Whole entire family - that's not fair - you have 8 able bodies who should be in line with the rest of the crowd. Also who heard of 80 Priority check ins - normally, that's Group 1. Never flying AA unless I a desperate.

Pros: We didn’t crash.
Cons: First class seat was uncomfortable and had very little padding. Meal service was not good. No drinks offered.

Pros: The crew was great as was the check in crew.
Cons: The comfort of the seat and leg space.

Cons: Less people because of COVID

Cons: Fue de lo peor, viaje a Bos a SAL , haciendo escala en NJ , los vuelos súper mega retrasados, pero el más retrasado fue el NJ a SAL , supuestamente iban. A compensar con alimentos pero lo único que dieron fue una galleta vencidas, y una bebida no más mal servicio, no lo recomiendo viajar en UNITED

Cons: Food could have been provided

Cons: I paid $100 for an upgrade on a United which turned out to be the first row, and right beside the rest room (which was erroneously showing as occupied for the first 20 minutes). The traffic made it feel like I was sitting on a bench in Grand Central Station. I chose an aisle seat but ended up mysteriously in the middle seat. I had extra leg room but if I’d eaten the free 5 pretzels I wouldn’t have been able to fit it my seat any longer. The WiFi wasn’t working for the first hour of the flight. The flight attendant got really annoyed when we didn’t look up when he came by with beverages the first time. We all had headphones on and were looking at our personal screens. The activity by the rest room was constant so we didn’t notice it wasn’t just someone waiting for the loo. The luggage took so long to come out I thought my conference would be over before I got it. Overall, I thought it was bad and confirmed why I don’t fly United. Old, dingy planes, poor service. The pilot was pleasant and communicative so there was at least that...

Pros: The crew and the entertainment were excellent.
Cons: The seating area is very tight and the aisles were extremely narrow.

Pros: Great plane and crew
Cons: Flight was delayed twice

Pros: The crew was attentive, professional, and courteous
Cons: 5 hour delay

Pros: Great take off and landing. My ears were not even plugged up after landing. Great piloting skills by the crew.

Cons: Flight was delayed for an hour

Pros: Salmon and rice.
Cons: Tvs not working and staff pretending as if they would fix it but actually the problem been going for a while with that airplane. The pizza should not only be a vegetarian one .

Pros: The flight from BOS to NEW was great. Great plane, great crew. The flight from NEW to BOZ was not great. The seats were not as comfortable. The staff was not helpful but the were friendly.
Cons: They skipped our row for beverage and breakfast. Never offered food. Didn't even know they were serving others. We paid for an upgrade for economy plus and got less than economy. Also the inflight entertainment was down. 4.5 hr flight and you had to pay for wifi if you didn't bring a book. 2 young kids , one phone and a long flight means unhappy customers.

Pros: Professional staff and clean seat with smooth pilot who was not constantly announcing things
Cons: Small seats

Pros: Good. Seating. Not too crowded
Cons: Na

Pros: The flight attendants were so nice, and although our flight was delayed and hour and fifteen minutes and our layover was an hour and fifteen minutes, we were able to make our connection! Since our connection to Portland in Denver was the last flight of the night, they were able to hold it for us. This was wonderful because there weren’t many flights out that weren’t booked solid for the next day. The attendants on this flight were great about updating us with information for the connections and telling us when we would land in Denver.
Cons: The plane was delayed over an hour for cleaning. It was frustrating to say the least.

Pros: Everything about this flight was good...EXCEPT the wifi.
Cons: Wifi is so madly expensive I will not fly United for business EVER (or a lot of pleasure--since often I have to catch up on work when in flight). Very disappointing. $40 for wifi is obscene...and the service was spotty. You know: my last few JetBlue flights had COMPLIMENTARY wifi--and it was good. I will fly JetBlue in the future whenever I need to be online. Really annoying, United.

Pros: The flight was short and sweet. However, the customer service rep checking me in at Logan could have been much more friendly. I was bringing my parents lobster from Maine, and I ended up having to check my box of lobster. I have a United Explorer card and a Chase Sapphire Preferred card and I was juggling my luggage and had to sit my money clip wallet on the counter. Since I had cash in my wallet, the customer service rep abruptly told me, “we don’t accept cash.” I have been flying for most of my life and I know that you have to pay for baggage fees with a credit card. This interaction was disappointing to say the least.
Cons: No beverage service.

Pros: The crew was excellent, very friendly and helpful. the pilot announcements were unintelligible. I appreciated that the crew anticipated that overhead luggage space would run out and offered gate checking of luggage all the way through to my final destination. I took advantage of their offer and it made my connections so much quicker and smoother
Cons: The room for seating is way to crowded, I need more leg room and don't feel I should have to pay extra for a minimum requirement for air travel. Beverages were skimpy, should be offered more often.

Pros: I loved being in economy plus! The meal was a wonderful surprise and after my tv screen was reset, I enjoyed 2 movies. Nice staff and service.
Cons: Having to go to the back of the plane for the bathroom.

Cons: The delay in my flight and that nothing was done to compensate that my entire schedule had to be redone to meet the needs of late air crafts, not enough fule and cargo doors not being able to shut.

Cons: Took 3 days to deliver my case. They have daily flights. Very poor.

Cons: Took 3 days to get home got stuck in a hotel pregant stuck between airport and planes for 2 days makes me never want to fly again horrible experience

Pros: The flight was fine once we were airborne.
Cons: The flight was delayed SEVEN times. After boarding, we sat on the ground another hour. We didn't take off until almost 5 hours after the expected departure. Baggage claim took over 30 minutes, as well, which was exhausting after midnight when we were supposed to get in at 8.

Pros: Seats.
Cons: Sat in the middle of two people who took up part of my seat too.

Pros: I liked the comfort that the plane gave. I also enjoyed the fact that the crew was all very friendly and kind.
Cons: There was no music or free tv to watch on flight. There were delays due to high traffic.

Pros: Took off late but landed on time
Cons: Packed in like sardines. Hot on board.

Cons: 1. Comfort: the headrest on these seats is so uncomfortable! It just props your head forward and causes a lot of neck strain. For most short haul flights, this is not a big deal, but it really makes for an unpleasant journey on the cross-country flights. Also, the four-seat middle section is so poorly designed. There is no way to store personal items under seats without invading the space of your neighbor because the metal frame supporting the row of seats doesn't match with the seats themselves. 2. Entertainment: United could not support continuous streaming of movies/TV shows for every passenger. My movie paused and froze so frequently that I gave up on finishing it and then felt like I had wasted my time. The speed and reliability reminded me of trying to watch movies on a dialup connection. It would be so much better to just have the TV screens built into the seats. All in all, United got a bad batch of planes and should try to take this into consideration when working with Boeing/Airbus on the next order.

Pros: Flash for mac did not install
Cons: I felt like I was on my way to my death

Pros: I originally self checked in for my delayed flight from Boston to Newark, but forgot to add TSA pre check. I went to ask an agent if she could add it, which she very kindly did. She also offered and put me on an earlier flight, which made my day! Thank you!

Cons: was supposed to originally leave on Friday April 21st at 7:00 pm, was delayed until 10:45 pm, so I decided to take Saturday April 22nd at 10 AM, and even that was delayed until 11 AM. very crappy

Pros: Ease of boarding and security checking bag at gate
Cons: Check in kiosk couldn't scan phone was glad to unload my carry-on and check it for free. Should be encouraged to check 1 bag for free from start for smaller bags. Flight attendant was crabby when I tried to squeeze past into my seat. She kind of apologized by being nicer to me after that. They kind of yelled at passengers to take their seats to take off. I liked United. Too bad about the incident I read about. I was on a flight with no available seats to LA and thought someone had taken my seat. Turns out I was reading it wirong on my phone abd the last seat available was actually mine.

Pros: The flight attendants were very nice.
Cons: The seating was a little tight but overall it was a really good flight.

Pros: ..
Cons: Flights was delayed and connection was unable to be made. My younger brother is now im limbo in newark nj and is not getting much help at all. Very dissapointed in united. He may have to spend the night in the airport they said. Smh

Pros: I have no complaints. The staff was very helpful and courteous. Flight left right on time and we even arrived in Cleveland 30 mins early. It was a full flight and was even overbooked, I volunteered to take another flight to provide room but then it turned out I was able to take the last seat. Small but clean airplane.
Cons: No complaints

Pros: they switched our flight in boston to another flight which was totally inconvenient. then the connecting flight was delayed so we had a three hour layover. then they switched the terminal and flight time to an hour earlier than posted w/o our knowledge. that flight left and we were stranded in new jersey airport until 6 am the next day and had to rebook. now we will have to make another stop in san Francisco's before getting to portland oregon a day late. total joke.

Pros: Rebooking me on another flight was uncomplicated.
Cons: We had a long delay in Boston that resulted in missing my connection. I only had 10 minutes from gate to gate to make my connection. I understand that the FAA levies heavy fines on planes every minute that they are late. If so, how does it explain the delay in Boston of almost an hour? Needless to say, I was NOT happy.

Pros: The flight was bumpy but otherwise pleasant
Cons: There was a rude passenger that yelled at me as I was exciting the flight suggesting that I cut her off as we were getting off the plane thinking that I took her bag. It was outrageous and completely ruined the flight for me. I realize this has nothing to do with the flight but it just made me feel so crumby and attached that I felt the need to share it. Also the leg room was a joke. We barely had any room to move. I probably won't fly coach on united again due to the bad taste it left in my mouth. Unfortunate because it's hub is in chicago.

Pros: The staff was very friendly and accommodating
Cons: There was some sort of mix up with seat assignments two guys had the same seat assignment. The very nice gentleman who was sitting in my seat due this stood and allowed me to have my seat as it was on the isle and I was in boarding group 5 and my seat was all the way at the end by the bathrooms and needed to be able to stretch my legs into the isle. There was absolutely no leg room what so ever. The dude next to me spent the entire trip jabbing me in the side with his elbow so that he could access what little space I did have. I was unable to move my legs because every two seconds the entire plane was trekking to the back to use the bathroom, because while there was a third bathroom on the plane towards the front, for whatever reason nobody seemed to be using it.

Cons: Because United scheduled flights without regard to airport Construction in Boston my flight was changed 3 times and I still missed my connecting flight. After I missed my flight, they refused to schedule me on the next available flight even though people behind me were scheduled because they were preferred customers. They refused to pay for my hotel and the customer service was rude arrogant and dismissive. I will absolutely never fly United again. The crew on the Boston flight to Newark was lovely everything beyond that was absolutely abhorrent. We got to our connecting flight exactly as boarding closed and they refused to let 11 people board. And subsequently, United staff was rude to us saying it wasn't their fault.

Pros: Once flight began it ran quite smooth
Cons: I chose seats when I booked the tickets. So... Not quite sure how both myself and my partner didn't end up seated together, and both ended up in a middle seat sandwiched between 2 overweight people... Are you little people profiling to break up the overwhelming number of big people? another couple with 2 kids were also broken up into distant areas on the plane. I know everyone complains about so many things, and this wasn't the end of the world, but still, it's not ideal. The seating/etc seemed more disorganized than usual for this flight.

Pros: The crew was fantastic
Cons: I really didn't like how the TVs were running to make you think you could watch whatever you want but then you had to pay. No one is going to pay for such a short flight, it would be really nice to offer it for free.

Pros: Except for the boarding process, the flight went smoothly, the crew was friendly and I had no problems.
Cons: The boarding process was confusing. I was issued a boarding pass with "see agent" instead of a seat assignment listed. When I saw the United agent at the gate I was told "don't worry we'll find you a seat." I was confused because I felt that I was treated as if I was flying stand by when in reality I booked my ticket in advance. Everything worked out in the end--I was one of the last on the plane but I got a seat and had no issues with finding a place for my carry-on--however, I prefer having an assigned seat to avoid the anxiety of not knowing what is going on during the boarding process.

Pros: refund
Cons: Hour delay that made me miss my connecting flight. Customer service agent, Theresa, at the United gate was more interested in checking her cell phone text messages & handing out $10 food vouchers than the long of people who have conflicts with connecting flights or missing events in the destination they were flying to. Every minute lost could prevent customers from obtaining another immediate or comparable flight to their destination. Customer service agent sent those who were going to have problems with their connecting flights to the United Airlines service desk, of which, there were no customer service agents at any of the four available stations. I waited 10 minutes for an agent & no one arrived. When I went back to the original line I was standing in, I was forced to go to the back of the line rather than the place I was originally standing. Therefore I waited in line an additional 20-30 minutes. Once I was served they did not have any more seats available on direct flights to Melbourne. They wanted me to fly to NY, then Sydney & then Melbourne. Additionally the customer service agent did not seem confident this flight was not going to have any hiccups. Worst of all, I had been planning this trip for months & it was ruined by United Airlines.

Cons: The second leg of my trip was a disaster. Dealparture tike change 5 times from 6:50 PM to 10:15 PM. Exhausting! Then the flight attendant was aggressive and rude.

Pros: Crew friendliness
Cons: Boarding was a mess with an adjacent gate exiting at the time of boarding creating a melee of people crossing queues. You have a carry-on baggage policy - stick to it. I wasn't carrying any roll-ons or large items but many of my fellow passengers were carrying multiple items in the hope of either getting them on or having them checked for free. Complete shambles with later boarders running up and down the aisle trying to fit their carry-ons into overhead lockers. Solution: Enforce one item only; Apply free checked items at the gate early. Apply a fee for items that don't fit and were not offered up for checking.

Pros: The flight attendents were attentive and did a great job.
Cons: Customer service was rude to us about our carry on. It was fine on the way to Boston, but made to pay and check it on the way back. other customers had bags our size but we we're rudely told "you need to go pay for your bag that's it". The bag fit effortlessly in the top on the way there.

Cons: For reasons known only to them, United managed to separate the reservations of my wife and mine. Having paid for the trip with the Mileage Plus Explorer card, the first checked bag is free for each traveler. At the kiosk check-in at Logan, the machine wanted to bill us $25 to check my wife's bag. It took another 20 minutes to get this rectified.

Pros: Crew was very nice.
Cons: Plane aisle was a tight squeeze with carry on bag plus seats were very close together, and I'm a small person at 5'1". Otherwise flight was good.

Pros: Nothing.
Cons: Recently United decided to cancel all of their flights to Denver due to an April snow storm. United was the only company that chose to cancel rather than delay flights. Our flight was cancelled 24 hrs before any snow fell. Their solution was to offer us another flight over 72 hrs out. After spending 6 hrs on the phone with this company (not exaggerating) I feel entitled to say that this company holds zero accountability or concern for their customers. We had to spend an additional $500 to get to our destination last minute through JetBlue.