Find cheap flights from Massachusetts to Washington

Find cheap flights from Massachusetts to Washington

Search hundreds of travel sites at once for deals on flights to Washington

Round-trip
Economy
Boston (BOS)
Washington All airports
Fri 6/18
Fri 6/25
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Good to know

Low season

AugustBest time to beat the crowds with an average 3% drop in price.

High season

DecemberMost popular time to fly with an average 9% increase in price.

Average price round-trip

$228(avg. price over the last 2 weeks)

Good deal round-trip

$68or less

Good deal one-way

$54or less

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Top 5 airlines serving from Massachusetts to Washington

Scores according to KAYAK customer reviews

8.2
Boutique Air
Overall score based on 408 reviews
8.4
Boarding
8.4
Comfort
8.8
Crew
7.8
Entertainment
7.9
Food
Airline reviews

Pros: "No lines, no herding, no hassle. Crew are professional and friendly. The plane is small but very comfortable. Super affordable."

Pros: "ZERO"
Cons: "Was I in a bad re-run from Wings? Spent 10-hours in DIA courtesy of Boutique suddenly not having a 'plane'. Later in day the line was, "waiting on pilots", while said pilots had lunch in plane. Joke, horrible, horrible."

Cons: "My flight was canceled twice and delayed once so much that I could not make my connection. I ended up having to rent a car rather than fly with Boutique. They will supposedly be reimbursing me for that but I have not received it yet. They would not reimburse me for the money I had to pay to change my connecting flights. I ended up missing two full days of work."

Pros: "It was like flying on a private/ corporate plane . Will def go again"

Pros: "Quick cheap flight"

Cons: "Seats were a bit old."

Pros: "What did I like? Everything! Service, price, flight conditions, crew were all wonderful. It felt like taking a private jet and was less expensive for my husband and I to fly round trip than to rent a car to drive from Denver to Durango for a week!"

Pros: "Great price for a comfortable ride."

Pros: "comfort, speed of flight, LOVE the terminal"
Cons: "nothing"

Pros: "Quick check in, no games"
Cons: "Little turbulence"

Pros: "The crew were polite, given to profeprofessionalism and very confident in their abilities to make it a safe flight. Thankyou."
Cons: "It was over too soon. I would've to be able to do it again on a regular basis."

Pros: "Did not like it at all"
Cons: "Having to wait to another airport. I checked in. I was so hungry couldn't get anything to eat cause we had to go to another airport. So we had to check in and then set back down there was not any food anywhere. I will not be using this airline again"

Pros: "Had to take a Friday flight to Phoenix to drive back a car to Abq. Waited too long to get a ticket, by mid week the big guys were getting up there in price. I heard about BA before so when I noticed their price coming in the lowest in a KAYAK search I had no hesitation going for it! The whole experience was great. The big airlines are taking all the fun out of flying, long lines thru security, you get on the plane thru a tunnel so you don't even get to see the airplane. With BA checking in is 20 mins before flight, no long lines thru security. You just walk to their terminal, check in and walk out to your plane! The plane is comfortable, the pilots are very friendly. I'll definetely fly BA again!"

Pros: "Great service, comfy flight, extremely smooth despite the small plane. Best flight experience I've had in a long time!"

Pros: "Great service, comfy flight, extremely smooth despite the small plane. Best flight experience I've had in a long time!"

Pros: "The convenience and price. Its so affordable now!! The staff is so nice and helpful!"

Pros: "Crew was awesome."
Cons: "Did not give me much information about my next flight , like times or anything. Would not cancel and reschedule my flight just delaying it for over 13 hours overnight. And I was told to book directly with the airline and not through a third-party. Because as you know they cannot make any changes to my reservation."

Pros: "The flight was fast and easy. The pricing is affordable. I like how there is no hidden fees. I also like how the plane only has a few seats."
Cons: "The plane was really hot when I first got on."

Pros: "Love Boutique air."

Pros: "Cost and schedule compliance"
Cons: "All was good. You need to have an "na" in your star ratings. "Entertainment " is not appropriate for a flight."

Pros: "Smooth landing and nice people"
Cons: "The set belt light never went off to get up and get a drink or snack"

Cons: "So easy and comfortable to fly with Boutique!"

Pros: "Comfortable ride."

Cons: "Original flight to Denver was cancelled due to hurricane. Boutique would not refund my flight, as the hurricane did not affect their flights."

Cons: "Not knowing anything about the 3 hr delay."

Pros: "The price for this flight considering the convenience of everything compared to a typical commercial flight was amazing. I am very impressed with the service, and will absolutely try to find future flights on Boutique Air!"

Pros: "Everything was excellent!"

Pros: "I loved the customer service and helpfulness as I had never flown through this airline. It's a must do!"

Pros: "No long lines. No stress. Friendly staff."

Pros: "more snacks"
Cons: "small plane, was kind of tight"

Pros: "The thought of a smaller private plane"
Cons: "How dirty, uncomfortable and cold the plane itself was. The flippant attitude towards safety information was also surprising. There were a couple of people on the plane that didn't know what to expect, in regards to noise and turbulence, with such a small aircraft. Sharing that information in advance would have calmed the nerves of many on this flight. Also the last minute notice of having to check your bags, though the website states differently, and the amount of time spent on the tarmac just waiting, made me 30mins late for my business in LA."

Pros: "Staff was very nice and willing to help. My luggage got stuck in TSA check and they had it on the next flight to my destination. Plane was very nice and the pilots were fantastic at not only flying but also in giving flight information"
Cons: "When my luggage arrived the next day to my destination, they called and told me I could come pick it up. however I live a few hours from the airport and asked if they could have it delivered to me asap. Yes, that was approved. The lady in charge of my bag went off work for 3 days and delayed my delivery. she should have asked someone else on staff to do instead of tell me my luggage was on the way."

Pros: "The hospitality of crew"
Cons: "The noise of the plane"

Pros: "The Atlanta airport workers were the best!"
Cons: "The food choice was trash."

Pros: "Plane was nice. Pilots were excellent. Felt very safe."
Cons: "We hit choppy air and one passenger got sick. During our layover, the pilots took extra time to clean the plane, fuel up, etc. they said we should only be about 15 minutes late. We ended up about 45 minutes late. Luckily that didn't matter to me but more accurate notice from the pilots about how long the delay would be would help."

Pros: "N/A"
Cons: "I'll admit, I was arrived some what close to the cut-off time but still had around 50 minutes to spare before boarding my flight. Staff was unable to provide me a printed version of my boarding pass. In result, I was not able to make my flight. Boutique air refuses to address the matter."

Pros: "From Albuquerque to Los Alamos you have a choice between driving for two hours or flying for 25 minutes. It's an easy choice when the flight is relaxed and professional and the scenery is incredible. And did I mention inexpensive?"
Cons: "The flight was delayed a little bit for a GPS update."

Pros: "The pilot and copilot were very friendly and sweet"
Cons: "People were puking everywhere the flight was like a roller coaster"

Pros: "good staff from gate to gate makes up for any airport problems from being "off brand" e.g., gates not as clearly indicated, not on ARR/DEP boards. Nice seats, I could see headroom problems for those in the 6'3"+ range."

Pros: "This flight felt like I was flying on my own private jet. The crew was amazing, very friendly, and helpful. I will book with boutique in the near future. Shawn Ogden, Utah"

Pros: "It was a quick stop to refuel, and we were immediately brought back into the plane afterward."
Cons: "That we had to go back through TSA screening even though there were only six of us - but that's the TSA and not the airplane's fault."

Pros: "I have flown between SLC and Denver perhaps 600 times over the last 20 years. This was perhaps the first time ever that I enjoyed the flight."

Pros: "Great experience. Great service."
Cons: "No issues here."

Cons: "Unfortunately, the flight did not operate and I ended up driving 700 miles with a fellow stranded passenger. Too bad, because I was really looking forward to flying on a smaller plane for a change. Maybe next time..."

Cons: "Unfortunately, the flight did not operate and I ended up driving 700 miles with a fellow stranded passenger. Too bad, because I was really looking forward to flying on a smaller plane for a change. Maybe next time..."

Pros: "I promise I wasn't paid to write this, I am a frequent flyer and a believer in the way Boutique has things set up. The staff was friendly, from the counter workers to the pilots. The whole process was way faster than a larger airliner, granted there is usually a maximum of 8 passengers, but you get on fast and take off quickly! Plus every seat is first class; they rotate to allow more leg room, and recline very nicely! First time flying with them, and last time flying anyone else (if I can help it!)."
Cons: "The airplane is smaller than your usual airline, it's a Pilatus PC-12, so the turbulence is a little more apparent. Beyond that, it is a wonderful airplane!"

Pros: "Ease and friendliness of staff"
Cons: "Not TSA pre check yet"

Pros: "The plane itself was new and very quiet (for a turboprop) - didn't even have to break out the earplugs. Crew handed out beverages before hand, nice service for a 45 min flight!"

Cons: "Less people"

Cons: "Temperature oscillated a lot,"

Pros: "Good seats in economy"
Cons: "Flight was delayed due to weather in DCA"

Pros: "crew was great."
Cons: "flight was 3 hours late with lame excuse. tray tables disgusting. felt unclean. cookies tasted gross. pa system not working. live flight not working either"

Pros: "Crew is nice, seat space is slightly larger than other airlines"
Cons: "This route (BOS-DCA and back) is ALWAYS delayed. This time it was 3 hours. I should have taken the train!"

Cons: "Not only was our flight delayed two + hours because the crew was delayed (which happens), but then when we landed at midnight, there wasn't a gate open for us. We had to wait another 30 minutes just for a gate. What gives, JetBlue? Did you forget we were coming?"

Pros: "flights on the DCA-BOS route are the 2x2 planes, so no bad seats. Seats are also nice amount of space compared to some airlines."
Cons: "Not really the airline's fault, but there was bad weather on our route so we sat on the plane for 3 hours before we even took off. So for a 1.5 hr flight we were on the plane for 5+ hours."

Cons: "Food and entertainment were Not Applicable."

Pros: "For this flight the rows are just four seats total, two isle seats and two window seats; that means that there are no dreaded middle seats. The seats are larger and more comfortable than many competitors."
Cons: "The flight was delayed for two hours and then once we were on the plane and pulled away from the gate there was a "maintenance issue" so we sat just outside the gate for about 50 mins (bring delay time to three hours). The pilot was a bit worried about weather so there was no snack/drink service."

Pros: "Everyone was boarded early so we departed early. Quick flight with pleasant flight attendants and nice snacks."
Cons: "The desk agent in Boston could be a little more pleasant."

Cons: "Delayed. Ground crew was rude. Pilot wasn’t good. Landing was rough and ears hurt."

Pros: "The service and the food"
Cons: "Entertainment"

Pros: "crew member good."
Cons: "delay delay delay"

Pros: "Flight went by fast, landed about 20 minutes early."

Pros: "Amazing Crew !!"

Pros: "so easy. thank you for having Starbucks in the DCA and BOS terminals. got text msgs about delays and all smooth!"

Pros: "It was overall good - 30 min delay. Can’t rate food or entertainment as I didn’t eat or use tv."

Pros: "Noting. I don’t plan to fly Jet Blue again, if I can help it."
Cons: "Everything. Mechanical issues, causing an 8 hour delay which made us to have to rebook to BWI and pay an extra $160 for a taxi home."

Cons: "delayed 7+ hours, no transportation/hotel/food reinbursement"

Pros: "nothing"
Cons: "no overhead availability due to full flight; entertainment sucked"

Pros: "Efficient birding and exiting process. Crew members attentive and quick"
Cons: "Plane was delayed 30 min but the team was clearly doing their best to get us going"

Cons: "Faucets leaked causing 1.5 hour delay"

Pros: "Crew efficient, polite, & communicative. Array of tv channels allowed me to watch football while our departure was delayed."
Cons: "Mechanical problems delayed our departure."

Pros: "Same coments as above,,except plane left on time."
Cons: "Nothing"

Pros: "The flight attendants were courteous. The plane was clean. The flight was smooth and quick."

Pros: "Snacks"
Cons: "6th flight in a row with them that I was delayed so much I keep getting home at 2am"

Cons: "I froze my butt off!"

Cons: "Flight was delayed, I was forced to check my carry on and it took forever to get the bags"

Pros: "Delayed by an hour"
Cons: "I was an hour late to my meeting."

Pros: "Flight delayed. Other than that everything was good, friendly crew, TV program on board, drinks and snacks, plus a carry-on item allowed, will use JetBlue more in the future ."

Pros: "Hassle free"

Pros: "Non chaotic boarding, efforts by gate agents to gate check carryon bags to ensure there would be enough space for those bags."

Pros: "Seat room. On time."
Cons: "Too cold to sleep. In flight status screens poor. Map very low resolution."

Pros: "Very easy"
Cons: "Outlets and USB ports would be helpful. Also, the seats are rather narrow. And the soundproofing was less than ideal."

Pros: "Crew got us boarded quickly once given the go-ahead."
Cons: "Was about 2 hours delayed but due to weather. C’est la vie."

Pros: "Everyone was great, and the communication through the weather delay was excellent."
Cons: "The entertainment: headphone jack was tricky to connect and (due to the weather) the stations didn't work."

Pros: "Slight delay getting out of Boston, but we had received an email that there are runway repairs. Flight was smooth with pleasant service."

Pros: "Efficiency"

Cons: "Everything and everyone"

Pros: "Boarding fine etc"
Cons: "WiFi never worked."

Pros: "Smooth flight ."
Cons: "good flight."

Pros: "Aircraft reassigned to a different flight, departed over 2 hours behind schedule and then the luggage took forever to come out."
Cons: "Being late"

Pros: "There was a huge glitch in your ticketing, resulting in me confirming the same ticket 3 times. After calling Jetblue for customer service per your advice, they first suggested to give Jetblue credits for extra tickets. When I insisted that the issue was solely caused by kayak-jetblue ticketing connection issues, they supervisor approved to cancel 2 credit card payments... BUT I have to wait for 2 weeks to see the cancellation on my credit card. Unfair and ridiculous, if you as me."

Pros: "friendly agent."
Cons: "Poorly marked boarding times and announcements. Bottom line, I didn't get on the flight and had to take a flight on an alternative airline."

Pros: "The way their. Staff treated the customers."

Pros: "JetBlue kept us well informed on flight status."
Cons: "Flight was 3.5hours late. The plane was delayed earlier in the day on its way to Boston where we were waiting."

Pros: "Comfort Price"
Cons: "Nothing"

Pros: "Landed exactly on time!"
Cons: "TV's didn't work at all. Hot tea tasted terrible, were you using Boston Harbor water?"

Cons: "I came 40min prior to my flight and found out that it was too late to check in my bag. I rescheduled my flight for $50 fee to make sure I get in in time for my meeting. When I went inside, I found out that my original flight got delayed and was leaving only 15min earlier than my new flight, which then got delayed for another 45min...disaster. Essentially, I paid extra $50 for nothing. In fact, I would have been on my original flight and gotten to my meeting in time had they not had you are on your own attittude toward customers."

Pros: "We had terrible delays and very little transparency in regards to what was going on with the flight. We were stuff on TARMAC without warning for much longer than expected. Overall it took me longer to get from Boston to DC than it took me to get from Spain to Boston. Unacceptable."

Pros: "The plane arrived safely in DC."
Cons: "I didn't like that the flight was delayed but it's understandable."

Cons: "None"

Pros: "Everything! the best part was that the they kept the middle seat empty!"
Cons: "nothing"

Cons: "For some reason, we were asked several times for Passports. This didn’t make any sense since we are US citizens with drivers license. They even had TSA talk to us. This has to be fixed. Otherwise, Delta experience was great."

Cons: "Nothing, really. Airlines unfortunately can’t make people patient or polite, & I can’t afford a private jet, so I’ll have to settle for an eye roll or twelve."

Cons: "we boarded on time and were on tarmac for over an hour and a half with no explanation, no beverages."

Pros: "Everything"
Cons: "Nothing"

Cons: "No mechanical failures or delays would be nice"

Cons: "The inoperative TV screens should be repaired."

Pros: "this is the airline"

Cons: "Plane was late taking off. Crew did not provide water when requested. They were busy with beverages that they could sell at a cost."

Pros: "Reliable Airline - on time - kept up to date on flight timing - Great crews."
Cons: "Good stuff."

Cons: "Wonderful"

Pros: "No delays. Easy boarding."

Pros: "The only thing I liked about the experience and flight was the Delta Sky Club"
Cons: "Everything"

Pros: "Seat was comfortable and I got extra Biscoff Cookies"
Cons: "Great trip"

Pros: "Internet access. Waiting area at JFK with charging stations for every seat and a tablet to order food & drink."

Pros: "Great food and service in first class"
Cons: "Water waiting on table on arrival"

Pros: "Seating was fine"
Cons: "Did not have a wheelchair waiting for my wife when we arrived in LAX"

Pros: "room and services"
Cons: "can't think of anything"

Cons: "Even the baggage was quick (highly unusual for Columbus, Ohio)! Everything went smoothly."

Cons: "Delays due to Democrats not making deal"

Pros: "Smooth flight."
Cons: "Tight seat. Small space."

Pros: "We left early"

Pros: "Arrived ahead of time"

Pros: "Early boarding for Seniors"
Cons: "Limited food"

Cons: "My sit changed last minute, noisy babies"

Cons: "After we boarded and were already sitting in our sits the stewardess came and removed our bags from the overhead compartment for another person with a larger bag! We ended up storing our bags under the sits in-front. The way it was done it was rude and with no consideration for our comfort."

Cons: "Delays, delays, delays... first class ticket from BOS to MSP got me a 6 hour delay and a middle seat in econ main cabin at the back of the plane. Delta you suck!"

Cons: "Tray table was broken, I was downgraded from Comfort plus to main cabin after a plane swap with no mention by anyone and no compensation. Flight was delayed 45 minutes because a flight attendant was running late and then to top it off, at the end of. The flight the attendants blocked anyone fromaim cabin from leaving until all of first class had departed, even when no one was coming they still Blocked it off. This is a practice I have never seen on delta and haven't seen in aviation in almost 20 years in the US"

Pros: "Easy and quick"
Cons: "No complaints"

Pros: "Plane was on time."
Cons: "My seat assignment was in the last row of the plan when the plane was not full"

Pros: "A3A"
Cons: "Ĺ"

Pros: "Quick flight"
Cons: "Paid $30 for wifi and it never worked. Would like a refund"

Cons: "No entertainment. Wifi didn't work."

Pros: "The staff are wonderful and helpful. Best wishes to Delta. Please keep the great employees."

Pros: "the service in general very nice"

Cons: "Delay in leaving from the airport there were issues with Web checkin Crew wasnt able to give me my boarding pass for the connecting flight and kept saying going to the other counter"

Cons: "Much older plane. Not as comfortable as some other planes I've been on."

Pros: "Flight"
Cons: "no access to sky club"

Pros: "Nice people. Very helpful."
Cons: "LOST MY BAG IN BOSTON BEFORE EVEN TAKING OFF!!!! Did not make it, and then won't deliver it when it makes it to Kathmandu! This is most distressing."

Pros: "Everything else"

Pros: "On time"

Pros: "I was thankful for the early boarding with a lap infant and was very pleased with the options for entertainment on the TV monitor."
Cons: "The main issue I had was that we sat in row 34 and the noise from the engines often made it difficult to hear announcements, even with headphones in. Look into possibly zoning the audio and turning it up a click or two for rows behind the engines."

Cons: "My wife was told she could not board our flight from Boston to Paris because her passport was expired, even though it was not expired. We were told that in Europe passports cannot expire within 3 months of your departure. However, Delta never let us know about this rule until we literally were boarding the plane. How they could not make us aware of this until we were boarding the airplane is unbelievable and unacceptable. This has ruined our vacation which has been in planning for the last six months."

Cons: "Missed our connection. Spent the night in Minneapolis. Luckily we had no urgent reason to get home to."

Cons: "Jet airways sucks"

Pros: "red"
Cons: "red"

Pros: "Delta service and conford are great."
Cons: "Pay for wifi"

Pros: "Flight on time"
Cons: "Unfriendly sataff. Not informed that we have to me know in with a difrnt confirmation number related to the operating Claire. I had to spent one hour to fit this information to be able to check in.? It was an international flight but it was treated like a domestic flight. We were not even offered the curtesy snake for a domestic flight by unfriendly stewards apparently unhappyted with her job. Apparanty all American carrier staffs has no respect for customers. It is not only s united problem. Curtesy and respects goes both ways. They need to be retrained in public relation."

Pros: "arrived early"

Cons: "The seats are uncomfortable and cramped"

Cons: "Sat on tarmac for over 40 min waiting for gate"

Pros: "Easy no hassle check in and board."
Cons: "Absolutely nothing. Thank you!"

Cons: "The attendants attitude."

Pros: "It was on time,!!!"

Pros: "The seat wasn’t very comfortable"

Cons: "Didn’t get my whole can of soda and pretzels are cardboard."

Cons: "Baggage claim number was wrong. They almost took my bag away"

Cons: "Flight got delayed by 2 hours without specifying the reason. Weather was fine. Happened 2 hours delayed. From DC to Boston too when I took flight on 12th. Will avoid AA flights in future"

Cons: "Wifi didn’t work."

Cons: "Nothing, great job"

Cons: "The chairs"

Cons: "O prematurely had to check my carry on when there was room to bring it on board with me"

Pros: "It was fast"
Cons: "They could have offered headphones, the charging outlet didn’t work"

Pros: "Drink service- Dr Pepper. Clean bathroom."
Cons: "The seat was very hard but I was sitting in economy."

Pros: "Everything."
Cons: "Nothing"

Cons: "The gate attendant was very hard to understand and so I couldn’t hear what she was saying."

Pros: "It was quick."
Cons: "Flying these days is no better than taking a local bus."

Pros: "Coffee"
Cons: "Only snacks available at 5am"

Cons: "that my flight got cancelled and wasn't going out until Saturday and I would have been less than 24 hrs in Boston"

Pros: "On time departure and arrival."
Cons: "Hard landing!"

Cons: "my flight kept being pushed back no one said anything my email alerts was quicker"

Cons: "Baggage lost."

Pros: "They let me sleep"
Cons: "Not enough food options"

Pros: "Worst trip ever"
Cons: "Delayed hours , then circled airport on arrival. Then couldn’t deboard because no gate. Hands down worst experience"

Pros: "Ease of boarding with the group numbers"

Cons: "Too cold"

Pros: "Crew was nice and kept us updated."
Cons: "Flight arrived 20 minutes early and we still deboarded 20 minutes LATE. Wifi on flight is ten dollars instead of being free and they use plastic cups for the drinks which I am sure is not recycled."

Pros: "Smooth flight, not too bumpy. Also flew on time and landed early. Free beer"
Cons: "No internet. No tv screens. Jet blue is still better."

Pros: "Everything"

Pros: "The flight to Washington was fine. It was the flight back that I have issues with."
Cons: "My issue with flying back American is that...I didn't. They boarded us on the plane, moved down the tarmac, and then checked to see that we had a brake problem. They took our plane out of service (which I get, I would want brakes before takeoff), but then they never updated us on our status, until I physically went to the counter to ask an hour later. This is when they informed me that the flight was cancelled and we were rebooked on the 9pm flight (Mind you, this is 12:30p and I have a 2 year old with me). Luckily, I was able to book JetBlue and get home earlier (8:00pm)"

Pros: "A little turbulance, but nothing too outlandish."
Cons: "I felt like the Sr. Flight Attendance and the Pilot weren't on the same page. -Pilot: "Everyone remain seated" -Sr. Flight Attendant: "We are now going to start serving refreshments" Not sure what was going on there, but at least we arrived safely."

Cons: "None"

Pros: "Good meals"
Cons: "Not much legroom. Good movie shown but would have like personal options like other airlines."

Cons: "ATC delay on take off and then a 10 min wait for a gate a DCA. Just disappointing in adding delays."

Cons: "No wifi or any video"

Pros: "Got me there eventually"
Cons: "One hour delay"

Pros: "Flight crew somehow noticed that we had someone in our party who could use some extra consideration. They pre boarded us as a result! They were also extra considerate during the flight."

Cons: "Airline had no gates at destination and made us sit on board for an hour after landing. Should have been protactive and found air stairs to disembark instead of forcing passengers stuck on hot plane."

Pros: "That I got home safely"
Cons: "From the get go it was an awful experience ... I travel with an emotional support animal as does my husband because we don't do well with flying. I have anxiety to the max about it & my husband gets ulcerative colitis flare ups any time he's stressed out which is usually while we fly and having our dogs with us turkey makes us feel better. When I called to tell them over the phone we would have our emotional support animal I got an attitude as if I hadn't been doing this for the last 4 years. She reiterated to me that we needed in addition to the letterhead from the doctor a form filled out (which we both did ) . Brought to the airport and sit had to sit at the counter like the girl didn't know what she was doing. Fast forward to finally getting to the gate after being stressed and our flight was delayed. This now only made our 50 min layover in DC 20 min by the time we landed. We ran from one gate to the next hoping we wouldn't miss our flight and when we got there they wouldn't let us on the plane saying things like "your dogs are not on this flight" "there is no documentation" "well then you must not have the right paperwork" ... in front of a bunch of people in line, out of breath, and now embarrassed I am forced to take out my folder and give them all the paperwork I had just given to the customer service desk before our first flight. They let everyone on the plane and still made us stand there and finally said "just go but your dogs aren't on this flight". Fast forward AGAIN to sitting on the flight the flight attendant comes over and says "guys where's you carrier the dogs need to be under the seats" .. we peoceeded again to explain for the seventh time that they were emotional support animals ... she then proceeded "no they are not they are not even listed on this flight" at this point I'm EXTREMLY embarrassed because people on the plane are paying attention and drawing attention to us but not only that ... I have been doing this for years .. I ALWAYS have the proper documentation as does my husband and we have never ran into this kind of disappointment and embarrassment from any airline until now. I was so stressed out to begin with and this deffinately didn't help ... nor did it make us wants to fly on American again. I felt pushed aside, embarrassed, and belittled by multiples employees ... all because the first employee clearly made a mistake and didn't document things correctly ... that should have never been put on us ."

Cons: "Jetway should not be backed up all the way to the counter. Stop calling so many groups for boarding without knowing that no one is actually getting onboard. Force subsequent groups to step aside until called."

Pros: "Seat were comfortable and I didn't feel claustrophobic."

Pros: "Not applicable"

Cons: "No tv/movies."

Cons: "It was a headache!"

Pros: "Easy connections"

Pros: "All good - with every aspect of the trip."

Cons: "No"

Pros: "It was nice and cool."
Cons: "It was delayed."

Pros: "All great."

Pros: "We didn’t crash."
Cons: "First class seat was uncomfortable and had very little padding. Meal service was not good. No drinks offered."

Pros: "The crew was great as was the check in crew."
Cons: "The comfort of the seat and leg space."

Cons: "Less people because of COVID"

Cons: "Little planes need an interior restoration to make them look better."

Cons: "Food could have been provided"

Cons: "Food"

Cons: "Cleanliness of airplane. Vents and tray tables were very dirty"

Pros: "Food was delicious!!"

Pros: "The crew and the entertainment were excellent."
Cons: "The seating area is very tight and the aisles were extremely narrow."

Cons: "Serving something substantial to eat would be nice."

Pros: "The flight was smooth and the crew was nice."
Cons: "Everything was good."

Pros: "The food."

Cons: "Was lied to concerning that 23kg of checked in luggage was included, turned out it was not."

Pros: "The staff at the boarding gate and the flight crew were friendly and professional."
Cons: "The United gates at Logan airport were quite horrible. Poor signage, limited bathrooms, and all the dining options were quite expensive."

Pros: "They smiled, gave a friendly farewell, made sure everyone was hydrated."
Cons: "Don't get an attitude with calm passengers asking for assistance for their seatmates. Sometimes they wouldn't ask me what I wanted to eat or drink, they just assumed I already heard them ask other passengers and just waited for me to answer. It just seems lazy to me."

Cons: "Newer movies on the plane"

Cons: "Plane was dirty"

Pros: "Quick boarding and deplaning process"
Cons: "Offer free wifi instead of charging."

Cons: "Cabin felt quite warm"

Pros: "I liked the ticket price."
Cons: "The seat was very narrow with absolutely minimal leg space, and a carry-on bag was not included in the fare."

Cons: "I didn’t expect to pay to $30 for a carry on luggage"

Cons: "Reliability"

Pros: "The plane was not too crowded"
Cons: "We could have been on time"

Pros: "Water and snacks offered when flight was delayed over an hour! Crew."
Cons: "Flight delayed over an hour."

Pros: "I like flying Lufthansa for entire trip then changing to united airlines"
Cons: "Particular everything the airline"

Cons: "I missed having the navigation map when traveling such a long distance."

Pros: "Salmon and rice."
Cons: "Tvs not working and staff pretending as if they would fix it but actually the problem been going for a while with that airplane. The pizza should not only be a vegetarian one ."

Pros: "AlwYs on time"
Cons: "Cramped"

Cons: "We were asked to be at the airport 8hrs ahead of time, so we arrived 3am. United desk workers arrived at 4am."

Cons: "Our airplane was supposed to fly 9am but our company changed our plane for 5am"

Pros: "We had issues in that there was no crew! But the United people were great and got us on another flight going to Newark and we were still able to make our connection to Aruba!"

Cons: "The food was terrible."

Cons: "Flight was delay for more than 45 minutes"

Pros: "The plane left on time and smooth transition on and off the plane."
Cons: "N/A"

Pros: "Typical intercontinental flight in coach. Plenty of movies to watch, bin space and comfortable enough seats."
Cons: "I have a severe food allergy and despite requesting and confirming my special meal multiple times I was only offered a banana for the entire trip."

Cons: "Rude crew, departed three hours late, and not permitted to bring carry-on luggage. Awful."

Pros: "Seats."
Cons: "Sat in the middle of two people who took up part of my seat too."

Cons: "Forced to check carryon bags because they said the overhead bins were full. Upon boarding found many overhead bins empty and people who boarded after us were able to bring carryon with them."

Pros: "Willing to drive to Charlottesville. Difficulty finding one way rental"
Cons: "Above"

Pros: "The ground & flight crew was wonderful and accommodating"
Cons: "I wasn't allowed to bring in my carry-on luggage I was forced to check it in. We were told the compartments were fall once we boarded there was plenty of space in the luggage compartment it was a bit disappointing. I think the entertainment is overpriced as well"

Pros: ".."
Cons: "Flights was delayed and connection was unable to be made. My younger brother is now im limbo in newark nj and is not getting much help at all. Very dissapointed in united. He may have to spend the night in the airport they said. Smh"

Pros: "Very windy during flight, kudos to pilot and crew"

Pros: "Kelly is an exemplary employee at the United counter at Logan. She showed compassion and caring after the passing of my brother and changing my ticket . Kudos to her!"

Pros: "Everything"
Cons: "NA"

Pros: "Everything except the wifi not working"
Cons: "The wifi not working"

Cons: "Unreliable wifi."

Cons: "My 3rd old was very hungry and I reached out to cabin staff for any kind of food for purchase, they turned me down saying I need to wait for another hour till the dinner time. Did not provide any help there."

Pros: "Did get last seat in business class!"
Cons: "The seat assigned online not valid because of change of equipment. Did result in upgrade to business. Very happy outcome."

Pros: "Curbside checkin and luggage check"
Cons: "Nothing"

Pros: "Arriving 6 hours late"
Cons: "Talking to filth in the Dulles International Airport"

Read more about Boutique Air
COVID-19 information

Safety measures for airlines flying from Massachusetts to Washington

Airlines flying from Massachusetts to Washington have enacted additional safety measures and adjusted policies to better accommodate travelers. Policies vary by airline.

Heightened sanitation

Daily cleaning, installation of cabin HEPA filters on flights from Massachusetts to Washington

Mandatory masks

Masks required on board, masks provided on flights from Massachusetts to Washington

Social distancing seating

Middle seats unavailable to book on flights from Massachusetts to Washington

Pre-flight testing

Testing for antibodies, testing for symptoms for flights from Massachusetts to Washington

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