Daily cleaning, installation of cabin HEPA filters on flights from Massachusetts to Washington Dulles Airport
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Scores according to KAYAK customer reviews
Pros: "Everything! the best part was that the they kept the middle seat empty!"
Cons: "For some reason, we were asked several times for Passports. This didn’t make any sense since we are US citizens with drivers license. They even had TSA talk to us. This has to be fixed. Otherwise, Delta experience was great."
Cons: "Nothing, really. Airlines unfortunately can’t make people patient or polite, & I can’t afford a private jet, so I’ll have to settle for an eye roll or twelve."
Cons: "No mechanical failures or delays would be nice"
Cons: "The inoperative TV screens should be repaired."
Pros: "this is the airline"
Cons: "Plane was late taking off. Crew did not provide water when requested. They were busy with beverages that they could sell at a cost."
Pros: "The only thing I liked about the experience and flight was the Delta Sky Club"
Pros: "Seat was comfortable and I got extra Biscoff Cookies"
Cons: "Great trip"
Pros: "Great food and service in first class"
Cons: "Water waiting on table on arrival"
Pros: "Seating was fine"
Cons: "Did not have a wheelchair waiting for my wife when we arrived in LAX"
Pros: "Coming from Europe Alitalia and Delta did an EXCELLENT job at assisting the passengers get rid of their luggage just as soon as we were done going through customs... I don't usually fly on this route, but I thought it was perfect. Transfer between Delta terminal was a breeze too..."
Cons: "I usually don't fly from JFK. The food court was expensive (18 dollars base price from a burger seems a high even for an airport. I don't fly from NY normally - so maybe I need to tune my expectation for the locale, and it may have NOTHING to do with the airline company."
Pros: "room and services"
Cons: "can't think of anything"
Cons: "Even the baggage was quick (highly unusual for Columbus, Ohio)! Everything went smoothly."
Cons: "Delays due to Democrats not making deal"
Pros: "Smooth flight."
Cons: "Tight seat. Small space."
Pros: "Good service this morning"
Cons: "All good"
Pros: "We left early"
Pros: "Arrived ahead of time"
Cons: "My sit changed last minute, noisy babies"
Cons: "After we boarded and were already sitting in our sits the stewardess came and removed our bags from the overhead compartment for another person with a larger bag! We ended up storing our bags under the sits in-front. The way it was done it was rude and with no consideration for our comfort."
Cons: "Delays, delays, delays... first class ticket from BOS to MSP got me a 6 hour delay and a middle seat in econ main cabin at the back of the plane. Delta you suck!"
Pros: "The flight for getting us therw"
Cons: "No food and no entertainment"
Pros: "Generally, Delta is cleaner, their terminals are much nicer, and the experience is better than one with American and United. I wish they had more direct flights to my normal destinations--I'd fly with them more!"
Cons: "Someone unloaded a lot of crumbs on my tray table and they all got smooshed on the back of the seat between the tray table and chair. It was pretty nasty. (The tray table was clean, the back of the seat wasn't. Please be nasty.)"
Cons: "Tray table was broken, I was downgraded from Comfort plus to main cabin after a plane swap with no mention by anyone and no compensation. Flight was delayed 45 minutes because a flight attendant was running late and then to top it off, at the end of. The flight the attendants blocked anyone fromaim cabin from leaving until all of first class had departed, even when no one was coming they still Blocked it off. This is a practice I have never seen on delta and haven't seen in aviation in almost 20 years in the US"
Pros: "Easy and quick"
Cons: "No complaints"
Pros: "Plane was on time."
Cons: "My seat assignment was in the last row of the plan when the plane was not full"
Cons: "The volume controls on the tv we’re pretty poor. Was either too loud or too soft with only 5-6 volume settings."
Pros: "The staff. They were very helpful and polite!"
Cons: "We didn’t leave on time"
Pros: "Quick flight"
Cons: "Paid $30 for wifi and it never worked. Would like a refund"
Pros: "The staff are wonderful and helpful. Best wishes to Delta. Please keep the great employees."
Pros: "the service in general very nice"
Cons: "Delay in leaving from the airport there were issues with Web checkin Crew wasnt able to give me my boarding pass for the connecting flight and kept saying going to the other counter"
Cons: "Much older plane. Not as comfortable as some other planes I've been on."
Pros: "Nice people. Very helpful."
Cons: "LOST MY BAG IN BOSTON BEFORE EVEN TAKING OFF!!!! Did not make it, and then won't deliver it when it makes it to Kathmandu! This is most distressing."
Pros: "Everything else"
Pros: "I was thankful for the early boarding with a lap infant and was very pleased with the options for entertainment on the TV monitor."
Cons: "The main issue I had was that we sat in row 34 and the noise from the engines often made it difficult to hear announcements, even with headphones in. Look into possibly zoning the audio and turning it up a click or two for rows behind the engines."
Cons: "My wife was told she could not board our flight from Boston to Paris because her passport was expired, even though it was not expired. We were told that in Europe passports cannot expire within 3 months of your departure. However, Delta never let us know about this rule until we literally were boarding the plane. How they could not make us aware of this until we were boarding the airplane is unbelievable and unacceptable. This has ruined our vacation which has been in planning for the last six months."
Cons: "We sat on-board the aircraft, at the gate, for almost 2 hours due to a weather delay. During this time, we were not offered refreshments, nor were we offered any type of "compensatory benefit" for our delay (e.g., free Wi-Fi, vouchers good toward a future flight (a $30 voucher per passenger would seem appropriate), additional SkyMiles (3000-5000 SkyMiles would seem appropriate), etc.)."
Cons: "Missed our connection. Spent the night in Minneapolis. Luckily we had no urgent reason to get home to."
Cons: "Jet airways sucks"
Pros: "Free drinks in Comfort+"
Pros: "Delta service and conford are great."
Cons: "Pay for wifi"
Cons: "See above description"
Pros: "Flight on time"
Cons: "Unfriendly sataff. Not informed that we have to me know in with a difrnt confirmation number related to the operating Claire. I had to spent one hour to fit this information to be able to check in.? It was an international flight but it was treated like a domestic flight. We were not even offered the curtesy snake for a domestic flight by unfriendly stewards apparently unhappyted with her job. Apparanty all American carrier staffs has no respect for customers. It is not only s united problem. Curtesy and respects goes both ways. They need to be retrained in public relation."
Cons: "Seat comfort"
Pros: "Flight was not over crowded, allowing for proper social distancing! That is MUCH appreciated. Crew was wonderful."
Cons: "The couple in front of me got in a physical altercation as well as the couple seated behind me. Both situations caused much discomfort and could have been defused faster by flight crew"
Pros: "Denver airport boarding crew was really Good. Flight attendants not so much. I’m sure they were as tired as the clients after the 4 hour delay"
Cons: "Better communication and resolve Maintenance issues or change the aircraft sooner. Which is what finally happened. Delay started in L.A."
Pros: "I liked the location of my seat in first class because I was the first one off the plane after we landed"
Cons: "The crew, specifically the woman who was assigned to take care of first class customers"
Pros: "Arrived alive, didn’t sleep in the Charlotte airport like last flight. didn’t lose a bag....didn’t check one, learned that lesson before"
Cons: "WiFi did’t work. Boarding the end of the terminal/gate was a mess. Crew was late, so flight was late. Packed in like sardines....normal American Airlines."
Cons: "Paid for First Class so I could sleep on this red-eye. Wasted my money. Seat was uncomfortable, legroom in my bulkhead seat was horrible. I can sleep anywhere...make that ALMOST anywhere, now."
Cons: "There was a three hour delay for missing crew."
Pros: "I had a passenger next to me with a very heavy perfume scent"
Cons: "Is ok"
Cons: "Caught an earlier flight and the entire team made the process seamless."
Pros: "It’s not like it used to be. U S based airlines lag behind their European and Asian counterparts"
Cons: "There’s always room for improvement. Too much to list here"
Pros: "The free entertainment was great! Left on time and arrive time. No lost bags and no incidents."
Cons: "Everything was great! No complaints. We flew basic economy so there were no frills and sat in row 26. The flight was safe and"
Pros: "many movies"
Pros: "Plane was full. Finding overhead storage was tough. And, we checked luggage. The seat was small, but I had leg room and no one reclined their seat. There are a lot of extras one must pay for. But, the plane was on time and the crew was pleasant..People are accustomed to this treatment. There is no joy left in the flying experience."
Cons: "I did not understand the entertainment system. I read a book."
Cons: "The flight delayed several times, and the gate was changed. The plane is very old and no service at all (not even water during the 2 hours flight)!"
Pros: "We were very well looked after by a group of male flight attendants. The plane was clean, calm, quiet and we had all we needed."
Cons: "Why go through security over again as a transit passenger? Especially, as Lima airport security appears poorly organized."
Cons: "in the airport, the gate area dirty!, bathrooms dirty, no place to charge phone. The walk to the airplane, getting aboard the plane after the gate and flight changed and delayed. Being told it was weather related on the plane and being told it was MAINTENANCE by customer service. The plane was very crowded, the flight attendants never smiled. WHen i told the attendant i was being "rained" on he said...i know its happening everywhere..... he said there was nothing he could do but get me paper towels...they never came. I was very annoyed getting off the plane walking back and forth....it was aweful. and my flight before this was no better i am VERY TURNED OFF BY AMERICAN AIRLINES RIGHT NOW."
Pros: "The crew were polite, accommodating and understanding"
Cons: "The gate was changed 1hr prior to boarding despite the arriving plane having landed 3hrs prior. So with stroller and infant in toe, I had to run to change terminals/buildings. There was no assistance or prior warning regarding this from the check in staff and I made it all the way to the original terminal and gate before having to turn around. The desk staff at the gate was asked about early boarding for infants and said it would be okay but didn’t give clear instructions on boarding so I sat down and they began boarding each group 20 minutes later and did not give priority to mother’s with infants. The stroller which I brought to the gate was then tagged incorrectly with a white tag instead of a pink tag. I was later told by he crew that it meant it would go directly to baggage claim instead of being brought to the door. According to the crew, all staff know to tag with a pink tag. At every step there was blatant display of inconsideration that made an already difficulty journey, that much more challenging."
Pros: "Left and arrived more or less on time. No major issues."
Cons: "Gates are way too far apart in Miami and the golf carts to get between areas seem to require reservations and long waits. Ridiculous. Most MIA staff was very rude (this wasn't American's own staff, or TSA, I should note). American stripped my group of our seat assignments (which we had selected 6 months prior) without reason and with minimal apology. No solution offered. Got middle seats but luckily was able to switch on one of the computer kiosks. Flight crew didn't seem to care that other people moved to the for-pay seats further up front (the flight wasn't full)... so why did we lose our seat assignments and get grief with not being able to select anything good? Not impressed."
Pros: "Quick, efficient"
Pros: "The fact we arrived safely"
Cons: "Long time to claim baggage, three hours delay, uncomfortable seats"
Pros: "Otherwise great flight experience..."
Cons: "But touchscreens were so unresponsive to touch it was almost impossible to navigate between movies."
Pros: "On time, food service"
Pros: "I liked arriving safely, although we were an hour and a half late"
Cons: "American switched pilots last minute, so all passengers sat waiting in our cramped seats for about 15 minutes while pilots got situated in the cockpit. Then it was discovered a preflight mechanical check hadn't been done. So we all sat for another HOUR waiting for the mechanics to arrive and do their work. The flight attendants were unpleasant and rude."
Pros: "Nice airline very accommodating. Loved first class"
Pros: "I appreciated the interactive screen on the backseat, which provided me entertainment watching Doctor Who and playing Angry Birds. I also liked that the power outlet to charge my phone was more accessible on the backseat instead of below my seat, which is normally where I find it."
Cons: "I did not appreciate that there was a device mounted below 2 of the 3 backseats in my row. Those devices cut into at least a few inches of valuable room to store a carry-on bag. At worst, I've seen 1 seat have such a device, so it was quite disappointing to see 2 seats with them, including mine."
Cons: "On time slept the whole way"
Cons: "Although I should now be at my final destination, I still have 11 hrs of travel to go. My flights were changed three times. The first cancelation caused me to buy new tickets at a higher price I had originally purchased them at. We were redirected from Kayak to Vayamo and they have no sense of customer service. Horrible"
Cons: "Rude crew, no bathroom useage for entire flight and staff would not help handicap with luggage."
Pros: "The associates at the terminal, who faced long delays and concerned and frustrated customers were patient and gracious. Following prescribed procedures they made announcements, apologized and provided snacks for the long delay."
Cons: "Having to wait for an extended time in the terminal. Delays turned my 10 hour journey into 24 hours."
Pros: "The spaciousness of the seating on AA is tops bar none"
Cons: "The cookies and it was cold. Jesse"
Pros: "Seats wer brand new leather on this plane"
Cons: "Most disorganized boarding ever seen. cabin crew disengaged. food average."
Pros: "I think they were holding the plane for a connection flight arrival."
Pros: "Boarding was simple"
Cons: "For my whole three hour flight a child kicked my chair, i asked the mother politely if she could get her to stop. the woman didn't even apologize and the kicking continued for three hours."
Pros: "In seat entertainment"
Cons: "Boarding sequence"
Pros: "Being able to see movies for free was a real plus since the flight from Australia to Wash.DC is so long."
Cons: "Everything OK."
Pros: "Had row all to myself--that's a rarity"
Cons: "1hr departure delay"
Pros: "I am very grateful for the pilots who quickly turned around and immediately flew for us. Even though they weren't the ones scheduled to pilot my plane, they did and had a good additive about it."
Cons: "There was a lot of turbulence in the flight that had no warning at all. I was walking in an aisle when it started and almost fell and would've appreciated more advanced notice. It was a bummer that the flight was delayed, but that happens and I understand it."
Pros: "Older aircraft, seat cushion was on its last legs regarding comfort as I sunk to the frame of the seat. No onboard entertainment on the headrest as compared with our outgoing flight."
Cons: "The seat discomfort and the lack of entertainment."
Cons: "Significantly late & rude, as usual."
Pros: "Clean, friendly staff, great baggage tracking. Smooth flight."
Cons: "Overcrowded, but that's the same no matter where. Usual rude frequent fliers, who also usually take up all the overhead space."
Pros: "Getting off of that plane."
Cons: "I understand delays happen and are sometimes out of your control. However, customer service is something that you can, should, and must control. I witnessed a lack of self control of the American employees (including a Supervisor) and every point of my trip w/your customers. I was embarrassed for the American executive team."
Pros: "Much more legroom on this flight, even though it was a smaller aircraft."
Cons: "Gate agent seemed a bit overwhelmed. Helpful, but not overly friendly. In stark contrast to my earlier flight from Charlotte to Memphis, where the gentleman was extremely pleasant and cheerful."
Pros: "Flight attendants very kind"
Cons: "There was no one at the gate to keep us updated about the flight delay"
Pros: "The fact that I was finally put in the plane at the last minute"
Cons: "The fact that I was confirmed on this flight and no one would give me a seat assignment. Not when I checked in 2 hours early for my initial flight from MHT nor when I arrived in Philadelphia to catch this next leg. They made me wait at the gate and then went and checked the plane and came back and said board and take any empty seat! Never again!"
Pros: "When we finally got home."
Cons: "3 1/2 hour delay on tarmac for mechanical problem. Finally switched planes. Another 2 hours waiting to take off. They promised food but didn't provide. They almost forgot to reload everyone's luggage."
Pros: "once I made it on it was smooth"
Cons: "plane in cos had to refuel so we were 20 late leaving and I bearly made it to next flight in dallas they were closing doors, young people ran but im old so could not move as fast, it was a challenge to not miss flight"
Pros: "We didn’t crash."
Cons: "First class seat was uncomfortable and had very little padding. Meal service was not good. No drinks offered."
Pros: "The crew was great as was the check in crew."
Cons: "The comfort of the seat and leg space."
Cons: "Less people because of COVID"
Cons: "Little planes need an interior restoration to make them look better."
Cons: "Food could have been provided"
Cons: "Cleanliness of airplane. Vents and tray tables were very dirty"
Pros: "Food was delicious!!"
Pros: "The crew and the entertainment were excellent."
Cons: "The seating area is very tight and the aisles were extremely narrow."
Cons: "Serving something substantial to eat would be nice."
Pros: "The flight was smooth and the crew was nice."
Cons: "Everything was good."
Pros: "The attendant at the desk was very accommodating towards my needs."
Pros: "The food."
Cons: "Was lied to concerning that 23kg of checked in luggage was included, turned out it was not."
Pros: "The staff at the boarding gate and the flight crew were friendly and professional."
Cons: "The United gates at Logan airport were quite horrible. Poor signage, limited bathrooms, and all the dining options were quite expensive."
Pros: "They smiled, gave a friendly farewell, made sure everyone was hydrated."
Cons: "Don't get an attitude with calm passengers asking for assistance for their seatmates. Sometimes they wouldn't ask me what I wanted to eat or drink, they just assumed I already heard them ask other passengers and just waited for me to answer. It just seems lazy to me."
Pros: "All the kind staff from checking in to leaving the airport.!! All well maintained and experienced to cover all very professional,"
Cons: "The variety of food items or snacks on the plane would be so wonderful. Even for purchase."
Cons: "Meals, better service, didn't provide me with a wheel chair as I'm pregnant and had my nine months old daughter with me. Very bad experience."
Cons: "Plane was dirty"
Cons: "Cabin felt quite warm"
Pros: "Everything was good."
Cons: "I just wanted to seat with my husband but it was not possible."
Pros: "Water and snacks offered when flight was delayed over an hour! Crew."
Cons: "Flight delayed over an hour."
Pros: "I like flying Lufthansa for entire trip then changing to united airlines"
Cons: "Particular everything the airline"
Cons: "I missed having the navigation map when traveling such a long distance."
Pros: "Salmon and rice."
Cons: "Tvs not working and staff pretending as if they would fix it but actually the problem been going for a while with that airplane. The pizza should not only be a vegetarian one ."
Pros: "AlwYs on time"
Cons: "We were asked to be at the airport 8hrs ahead of time, so we arrived 3am. United desk workers arrived at 4am."
Cons: "Our airplane was supposed to fly 9am but our company changed our plane for 5am"
Pros: "We had issues in that there was no crew! But the United people were great and got us on another flight going to Newark and we were still able to make our connection to Aruba!"
Cons: "The food was terrible."
Cons: "Flight was delay for more than 45 minutes"
Pros: "The plane left on time and smooth transition on and off the plane."
Pros: "Typical intercontinental flight in coach. Plenty of movies to watch, bin space and comfortable enough seats."
Cons: "I have a severe food allergy and despite requesting and confirming my special meal multiple times I was only offered a banana for the entire trip."
Cons: "Rude crew, departed three hours late, and not permitted to bring carry-on luggage. Awful."
Cons: "Sat in the middle of two people who took up part of my seat too."
Cons: "Forced to check carryon bags because they said the overhead bins were full. Upon boarding found many overhead bins empty and people who boarded after us were able to bring carryon with them."
Pros: "Willing to drive to Charlottesville. Difficulty finding one way rental"
Pros: "The ground & flight crew was wonderful and accommodating"
Cons: "I wasn't allowed to bring in my carry-on luggage I was forced to check it in. We were told the compartments were fall once we boarded there was plenty of space in the luggage compartment it was a bit disappointing. I think the entertainment is overpriced as well"
Cons: "Flights was delayed and connection was unable to be made. My younger brother is now im limbo in newark nj and is not getting much help at all. Very dissapointed in united. He may have to spend the night in the airport they said. Smh"
Pros: "Very windy during flight, kudos to pilot and crew"
Pros: "Kelly is an exemplary employee at the United counter at Logan. She showed compassion and caring after the passing of my brother and changing my ticket . Kudos to her!"
Pros: "Everything except the wifi not working"
Cons: "The wifi not working"
Cons: "Unreliable wifi."
Cons: "My 3rd old was very hungry and I reached out to cabin staff for any kind of food for purchase, they turned me down saying I need to wait for another hour till the dinner time. Did not provide any help there."
Pros: "Did get last seat in business class!"
Cons: "The seat assigned online not valid because of change of equipment. Did result in upgrade to business. Very happy outcome."
Pros: "Curbside checkin and luggage check"
Pros: "Arriving 6 hours late"
Cons: "Talking to filth in the Dulles International Airport"
Pros: "Very satisfied."
Cons: "At least let the people with no baggage go 1st"
Cons: "The fact you can’t even get a drink with out being charged is ridiculous. Charged for everything! Low price is deceiving because you land up paying more with all the “additional “ cost for comfort"
Pros: "Timely, comfortable , friendly staff"
Cons: "Less leg room"
Cons: "The entire experience was a nightmare— left gate three times and had to pull plane back in for maintenance—over three hours in the plane. Sucked. Awful."
Pros: "Crew was polite."
Cons: "They overbooked and it took 30 minutes to board post the stated time, due to the cleaning crew. However, we arrived on time. I don't recall the chairs being able to recline back."
Cons: "The plane was very hot"
Pros: "Nothing throughout the arrival to landing except the actual flight crew was at an even decent level."
Cons: "After having flown to Austin for the death of my mother my return flight to DC was delayed for over 8 hours. There was minimal communication and no real understanding of what was happening by frontier. When asked about any sort of compensation the employees were extremely rude and difficult. After so many hours they’re required to give a 50 dollar voucher but failed to do so. After not sleeping for multiple nights due to my situation I did not arrive into DC till 1am and had to drive multiple hours home in the middle of the night which was a major safety hazard. Frontier did not offer to compensate a hotel or anything for the inconvenice. Extremely disappointed in the horrendous service provided by the airline in this nightmare scenario"
Cons: "Chairs are not comfrrteble at all. No reclining"
Cons: "At the time of booking, it was not very eveident or clear that the price did not include the carry on. So I had pay additional 80$ for that. I would blame kayak for that and not really frontier. Also, the seats were very uncomfortable."
Cons: "I reserved seats for both flights @ 13.00 per seat (2) and never got the seats I reserved."
Pros: "The staff on the flight was awesome, very helpful and kind to my friend who is terrified to fly. We were even ahead of schedule."
Cons: "To pay for a carry on item is just crazy to me... not to mention you have to pay for beverages and snacks. All you are given is water."
Pros: "I liked the fact that I can fly red eye."
Cons: "I typically fly Southwest because of the free leg room, free 2 bags checked, and 2 free carry-ons. Frontier "fee's" flyers to death. I have to pay extea for leg room????!!! REALLY! I could see if i was 6'6" but I'm not. If Southwest ever offers red eye flights I'll never patronize Frontier or another airline again."
Cons: "Seats do not recline unless you've purchased a first class ticket and leg room is quite limited, making an overnight flight very uncomfortable. Tray table is about 1/3 the size of most airplane tables. I asked at the ticketing counter if I was able to board with both my purse and small bag (both would easily fit under the seat together), and was told I'd be charged for a carry on, so I had to stuff my purse inside the personal bag to avoid a charge. Flight crew was polite but not overly friendly. Snacks and beverages are not complimentary (I didn't ask about water but it seems like there are mixed messages about whether that is complimentary or not based on other reviews). I have flown Frontier in the past so I was aware that seats and baggage cost extra, but prices seem higher than they had been in the past ($12 for the cheapest pre-selected seats, $36 for carry on). Only perk was that the flight was direct from DEN-IAD."
Pros: "Process was quick and easy."
Cons: "Very uncomfortable seats, I understand cutting back on service, but nothing for free anymore? No, magazine or map. No audio or video? And next to nothing padding on seats this is pretty poor when you can 't even recline."
Cons: "The flight was delayed due to a "captain switch" but upon arrival of the new captain, he stated he didn't know what the problem was and that he was called from reserve. While we waited during the delay, the Frontier staff openly mocked previous passengers, repeatedly cursed, sat in wheelchairs gossiping, ignored guest requests, and loudly discussed bowel movements. My fiancé wrote two complaints to the airline during our wait - none of which received a response. This airline is unprofessional and I will not fly it again."
Cons: "Long flight, uncomfortable seats, a la carte everything, and prices were high for food and beverage. Vendor booked flight for me, so I did not choose to fly Frontier. Thought I had a direct to San Diego from D.C., turns out, we stopped in Colorado Springs, de boarded, waited an hour or so, then re boarded."
Pros: "I got from point A to point be on early."
Cons: "Chairs don't recline! on a long flight that is uncomfortable. No free snacks, not even water? Airplane wasn't complete clean, saw stuff on the carpet. Crew was compentant, could have been friendlier."
Cons: "Nickled and dimed for everything - I would rather pay for those services up front. Lame!"
Cons: "The ticket cost buys you the option to pay for a seat. To get a seat next to my wife, we paid $17 per seat that didn't recline (that is extra) and the seat themselves are hard plastic with a 2 mm thick pleather cover. Each bag was $45 and they charged for each carry on. Every drink including water was a fee...worst flight I have ever experienced. We paid for another airline on the return leg."
Pros: "There was a flight attendant that was trying knowing the whole plane was in a foul mood. He at least made us smile"
Cons: "A 4 hour delay when it was the first plane of the day with no explanation or care for the passengers. Everyone was so over it and the seats didn't recline and they charge for everything but water. You get what you pay for"
Pros: "Ticket agent was very helpful"
Cons: "Everything was fine, no complaints"
Cons: "Leg room of chair very tight"
Pros: "great fare"
Cons: "add on's"
Pros: "The flight was late by one hour but still reflected one time. No agent was available to provide flight status. Once we boarded, we have to wait another 30 minutes because the ground crew put to much fuel and some had to be burned off to ensure the right amount when we reached our destination. My husband said he would put Frontier as the last airline on choice when flying."
Pros: "The stewardesses were nice, Can not think of anything eles right now."
Cons: "Luggage drop of was terrible, unorganized lang lanes that went very slow. Everybody was mixed because there were no signs. waiting time was very long, I barely made it and I was 2 1/2 early. Plain was delayed. No announcements. When we are finally boarding big confusion because the gate said Denver and not Washington DC. Passengers were mixed from both flights"
Pros: "Clean plane and friendly staff"
Cons: "Seats don't recline."
Pros: "Once we got into the Gate, which was a problem coming and going into Denver --it was fine. We waited for a good 20-30 minutes to pull up to the gate. (on the way to Seattle, in Denver the wait was 40 minutes on the tarmac). Seems like Frontier must be struggling."
Cons: "There is no courtesy beverage on board."
Cons: "Departure delay was too long on board"
Cons: "They lost my luggage and took over 24 hours to return it to me...."
Cons: "poor communication when our aircraft had mechanical issues and our flight was delayed while securing another aircraft."
Cons: "Had to take a different airline, Frontier was unable to get us on another flight until the day we were supposed to return."
Pros: "Same as above comment"
Pros: "Crew and pilot were helpful."
Cons: ". When I made my connecting Th seats were equally uncomfortable. I am an average fit person. This was a terribly uncomfortable flight as a result."
Cons: "If I knew ahead of time the type of service Frontier offers, I would've just paid extra for a different airline. At least I would've been happier with better service. Every Feontier employee I came into contact with was either jaded or grumpy as if hey hated their jobs, which made the experience even worse. All of my flights were delayed for whatever reason, and dealing with the staff made the experience that much worse. Most of them were so rude! I can't see how this airline exists!"
Cons: "Plane was very uncomfortable."
Pros: "the animal pictures on wing and tail"
Cons: "website unclear, necessities,(ie. seat,luggage) charged for AFTER fare paid unclean plane"
Pros: "I arrived at my destination in one piece."
Cons: "Boarding was moved gates, delayed several times due to lack of crew, and the flight itself was cramped. Not even a water cart was available during the red eye across country."
Pros: "Not much, the time it takes to get to the places is short which is nice."
Cons: "Delayed flight, only $15 dollars of food too late and not acceptable at restaurants, too long of a delayed flight."
Pros: "Airline had early boarding and early departure and arrival! Made going to my Daughters wedding a great sign of things to come! Thanks Frontier"
Pros: "I got what I paid for. Except baggage. I paid for that on top of the total. The staff was great, though -- no complaints about service."
Cons: "The chairs were uncomfortable and the seat-back tables are unusable."
Cons: "Had 1- carry on and they charged 45.00 at the gate to check no mention prior"
Cons: "to expensive to cary on a bag."
Cons: "i hate paying $ 45 for a carry on each way i wasn't aware of it before hand when i booked on line."
Cons: "Service is very poor"
Pros: "Flights were least expensive of all the ones at Dulles Airport and they had reasonable flight times. We checked two bags and each carried a personal items, back packs, purse, and briefcase. This was fine for our week long trip to Florida."
Cons: "The seats were a bit uncomfortable, Not much leg room, and the tray table was small."
Cons: "Very unorganized. Front desk should have a line or two to help people whose flights are closed to its departing time instead of waiting 30-40 before flight time. Your staff knows better... security takes over 30 minutes."
Pros: "Snacks & drinks included."
Cons: "The cost of baggage but on the other hand the airline fare was so inexpensive that in reality the trade off was worth it. You must a strategic packer when flying Frontier."
Airlines flying from Massachusetts to Washington Dulles Airport have enacted additional safety measures and adjusted policies to better accommodate travelers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights from Massachusetts to Washington Dulles Airport
Masks required on board, masks provided on flights from Massachusetts to Washington Dulles Airport
Social distancing seating
Middle seats unavailable to book on flights from Massachusetts to Washington Dulles Airport
Testing for antibodies, testing for symptoms for flights from Massachusetts to Washington Dulles Airport
Waiving of change fees. Search flexible flights from Massachusetts to Washington Dulles Airport