Cons: "El.peor vuelo de mi vida"
Pros: "Quick, easy and seemingly effortless. What more could I ask for?"
Cons: "ITS OK"
Pros: "Everything was good"
Pros: "Very good crew and service"
Cons: "The cabin crew, the duration of the flight"
Pros: "Price was right and they left on time"
Pros: "The crew actually smiles at you and treats you with respect. Are you listening American?"
Cons: "All good"
Pros: "El avión"
Cons: "Las muchachas"
Pros: "It departs in time and all was great!"
Cons: "Everything was great, no complaints !!! Thanks for everything"
Pros: "Crew was amazing and the plane was big and comfortable."
Cons: "Avianca does a great job! Excellent meal and in flight entertainment."
Cons: "One hour of delayed time"
Pros: "Great customer service"
Cons: "Everything was perfect"
Cons: "This is beyond the crew’s control: there was lots of turbulence."
Pros: "It’s a short flight so no food or drinks"
Pros: "Excelente service"
Cons: "The flight was very bumpy & crew was not the nicest."
Pros: "on time"
Cons: "-none of the seats recline -no trays on the seats"
Pros: "It wasn’t a long flight."
Cons: "The flight was fine. No major issues. Unremarkable."
Pros: "Flight reached on time"
Cons: "Flight was delayed"
Pros: "Boarding was efficient."
Cons: "Everything was good."
Pros: "There were 2 friends of the crew member and they move them to first class because there were lots of empty sits in first class but they should upgrade to star alliance members NOT ONLY TO FRIEBDS"
Pros: "departure was on time, crew was very good, flight was smooth"
Cons: "food was about what you'd expect from any airline these days; we did get wine though! Six across seating in an Airbus 319 makes for limited space (but again, that's all the airlines for planes of this size)."
Pros: "The crew was excelent"
Cons: "The fly was delayed."
Cons: "Not to well organice"
Cons: "More communication needed! I was randomly relocated and searched by airport security...fine, but at least some information should be provided to husbands or traveling companions. We are seniors, my husband is not going to leave me in a foreign country . My boarding pass was taken , after the search I was told to get on the plane. My husband was provided no information until it was his turn to board ,he was panicked... The airline should communicate with traveling companions the procedure ! I am an retired airline employee, we realize that airport security is not in your hands but communication would keep family members calm. We had a wonderful time in Columbia but this does nothing good for a Country that wants more Tourism."
Pros: "Great crew and airplane A320"
Cons: "Transfer to gate complicated. Have to take a bus. No instruction in English, only Spanish and the employee speaks so fast you cannot get it"
Cons: "We need to wait more than an hour to get our baggage.."
Cons: "they changed my flight, and boarding take 2 hours, i hate this airline, three time i loose my time and money and they still own me money."
Pros: "Short and relatively painless flight."
Cons: "The seat was designed for people under 5'8" tall."
Cons: "Delayed for over 6 hours. Poor communication by airline. Terrible airline."
Pros: "The plane was on time and all of the staff were friendly."
Cons: "I didn't like that there was no ice for the drinks."
Pros: "In a 6-hour flight departing at midnight. It was truly uncomfortable."
Cons: "In a 6-hour flight departing at midnight. It was truly uncomfortable."
Pros: "The service was great and the plane seats were comfortable. Is great that they provided the tv monitors at every seat."
Cons: "There should be more restaurant that offers meals."
Pros: "Staff is friendly. Good food, pillow and blanket included. Comfortable flight."
Cons: "Lights were left on during flight so I couldn't sleep. Otherwise it was great."
Pros: "Easy trip to a very nice location, flight time around an hour, very enjoyable as always in Avianca."
Pros: "The service"
Cons: "That was late"
Pros: "Cabin crew were great."
Cons: "Aircraft was too small & old for such a long flight."
Pros: "Lost one Bag on april 30,2017.Any person can said whats happened with my Bag."
Pros: "fly was very good the crew very professional and good service"
Cons: "In Medellin the check in is very bad you have to stay in the line with the the people flying domestic fly.. In Miami when I received my luggage was broken and in addition we have to wait for the personal the avianca because they were in lunch time and according with a "suppervisor" they were fighting My name is Rene Gutierrez my phone number 1-305-502-2111"
Pros: "I'm very happy with the service, attention y confort with avianca and all the staff on my way home, I highly recommend it, I will use the avianca service for my future flights, Thanks A lot to all avianca staff members"
Pros: "Good entertainment"
Cons: "Slow boarding"
Pros: "Smooth flight with ample attention."
Cons: "Boarding time was delayed without reason."
Pros: "Everything aside from the smell seated next to me."
Cons: "The person I was seated next to had very very bad body odor. They also urinate on the seat. I had to tell the flight attendant about the spoiled seat that I previously brought to the attention of the caretaker of the individual but she had zero concern. I was on a 7 hour flight having to try and avoid the smell. I had to attempt to eat food trying to avoid that smell. The person in front of my seat was able to smell the body odor and urine. He also warned me about the urine in the seat that I was aware of but at least he cared unlike that caretaker. If not fot that experience my flight would have been much better."
Pros: "Employees so so not friendly"
Cons: "More professionally"
Pros: "Everithing perfect"
Cons: "The space between the seats"
Pros: "The crew is what made the flight enjoyable."
Cons: "The food could have been better."
Pros: "The crew was kind and helpful."
Cons: "The food."
Cons: "All is ok"
Cons: "Non entertainment system onto 737 ?"
Pros: "The crew was very polite"
Cons: "At the time of checking in i couldnt get my mileage to my account"
Cons: "Very small gate to do security"
Pros: "everthing was great service was great"
Pros: "I was running late and they wouldn't let me pay to extend my flight so I missed the trip"
Pros: "Good flight, fast, comfortable."
Cons: "En Panamá muy mala la atención y muy despotas"
Pros: "Such delay in perfect weather condition and no mechanical problem .... is ridiculous. A crew change should be planned for and should not cause a delay."
Pros: "excelente servicio y puntualidad"
Pros: "It was a smooth ride"
Cons: "No entertainment on the plane"
Cons: "You sold me a return flight that I didn’t selected. Make make me to pay an other ticket to get back home."
Pros: "Nice plane; good entertainment system; on time departure and arrival."
Pros: "The flight, the food, the confort"
Cons: "The crew at the Orlando airport.....no enough help for elders. my Mom was helped to a wheelchair and left her there to push herself.....No help was given. Very dissapointed"
Pros: "Perfect flight, on time, great crew, all good. Couldn’t be better I think."
Pros: "On time departure. On time arrival."
Cons: "You have to go through security in Panama twice. Check in line at Tocumen Airport in Panama took longer than necessary."
Pros: "The direct people who interact is excellent everyone very courteous and friendly"
Cons: "An item stolen from my luggage"
Pros: "Flight arrived early"
Cons: "The seats were uncomfortable and the AC didn’t work very well. I was hot the whole flight."
Cons: "I didn't like, I didn't have the option to choose my seat."
Pros: "same..flight was great...times worked for me"
Pros: "Timing and service"
Cons: "Wait on reclaiming luggage"
Pros: "We made it on time"
Cons: "The food was not very good, the crew can offer water more often"
Pros: "The service, the food, the Copa Club"
Pros: "Absolutely nothing."
Cons: "Your call center, and your offices are so seriously deficient. I as assured by agent that I was assigned seats 5. They lie to your face. The problems are then at the airport."
Cons: "Frecuentes retrasos"
Cons: "We waited on the tarmac for an unusually long amount of time."
Cons: "Food, craft, seats, entertainment, costumer service... everything horrible"
Pros: "Food, attention, kindness"
Cons: "It didnt have enough entertainment it needs more options pf movies I didn't like I couldn't seat with my grandchild we were separated"
Cons: "flying from Medellin to Orlando, it will take in a direct fly 4 hours max. It took us 9 hours to get to Orlando. The waiting time in Panama was to long (4 hours, more than what it will take the whole fly if it was direct). When we land i took forever (25 min) to reach the point where we can get off from the airplane. Then it took 1 and half hour to get our suitcases."
Pros: "I was at the belt 6 to pick up my bag and it took copa an hour and a half to send it"
Pros: "Crew members were friendly."
Cons: "Delayed 3 hrs Not explanation The food was not the more appropriate for the time we left."
Cons: "A/C Issues forced us to disembark ruining my connecting bus plans. When we finally got to Orlando my checked bag item that I was forced to check in Panama was broken and the bag ruined with liquid."
Cons: "Very rude"
Cons: "Boarding facilities are inadequate for waiting time. Entertainment system did not work, very disappointing. Paid extra for Business Class seat and this was the most important reason. Flight attendant in charge eas Elogia Ruiz."
Pros: "Friendly crew. Helpful."
Cons: "Media offering in the plane was somehow limited."
Pros: "Flight includes meal, seats have USB charge ports."
Pros: "The crew were very kind and attentive."
Pros: "Everyone was friendly"
Cons: "First two landings were hard hitting to the ground. Kinda scary."
Pros: "My flight from mde Pty jfk was excellent, on the first leg we have a medical emergency, flight attendants were really calm and on a 55 minute flight they provide us with a full service and help the passenger in need, on the second meg, the service was ojtstanding, Copa is and will be one of the top choices to go home."
Pros: "It's the best airlines customer service , good price ,"
Pros: "professional service from employees..."
Cons: "A snack / water :)"
Pros: "The seat was comfort, good attention, flight on timing 😇"
Cons: "In several times the plane went down and up, and I think the pilot had no experience or it was the first time flying"
Pros: "So late and they not Help in my petition"
Cons: "Be more organized"
Cons: "As it was a short flight it was ok but their system of checking in/ baggage drop off is really poor and disorganised. Everyone was queuing together for baggage drop, checking... it was a mess and took ages. It’s unfair on those who have already checked in online because you were ended up queuing with everyone else."
Cons: "Latam Airlines has the worst service for the fare paid. We were charged for two carry on bags while other passengers with same bags didn’t have to pay. Crew gave us stupid explanations to justify charging us like you are in the boarding group 7 which we never asked to be placed. It’s the airline business to choose some passengers to charge $100000 Colombian pesos for getting bags, and then after being forced to pay for the bags crew doesn’t give a receipt so we wouldn’t have proof of the fraude. Charging for bags is at discretion of crew. When buying the tickets for me and my family I checked the policy about luggage and the website doesn’t state about being charged for getting regular size bags like ours."
Pros: "Flights were on time"
Cons: "One little cookie for snack is nothing. Planes are old. Seats are uncomfortable. The movies app doesn’t work very well and it requires subtitles available for non English speakers"
Cons: "Flight arrived about 15 minutes late."
Pros: "Efficient processes"
Cons: "More diverse snacks"
Pros: "Comfortable, quiet Boeing 787-9 plane. Good food. Timely."
Pros: "Flight on time Departure & arrival"
Cons: "Two seats in every set of rows"
Pros: "For an hour flight food or entertainment is not needed."
Cons: "Baggage allowance."
Pros: "Crew good, disembarking slow."
Cons: "A drink and/or snack."
Pros: "It got us there safely."
Cons: "Communication was lacking. there was also no one at the check-in counter."
Pros: "SEATs and crew"
Cons: "Food was almost nothing, for a 3hr flight plus delay ... not good!"
Pros: "Crew was very helpful and polite. Seats are ok"
Cons: "Didn’t know that Mac users need to download app before the flight. My suitcase handle was ripped, filed a report. See what happens. I guess someone will contact me."
Pros: "Quick flight from Medellin to Barranquilla. Easy checkin & boarding. Crew was helpful getting everyone onbard and ready to go. No issues."
Cons: "Yes the boarding it was terrible"
Cons: "Overbooked and put on another flight 5 hours later"
Pros: "On time"
Cons: "No food or drink. No entertainment"
Pros: "Plane was clean, videos worked well. Cabin attendants were gracious and spoke excellent English. Food was good."
Cons: "I actually tried to cancel this flight 5 hours after booking it and was not able to. I wanted to book something before prices changed and was not able to go. When trying to cancel I was hung up or disconnected from 6 times. Each time calling back with 10-15 of wait time. Finally got through and was told it's non refundable. Why kayak even deals with companies like this I have no idea. I finally cancelled and I'm still getting emails aasking how my flight was."
Pros: "Great airline. New Boeing 787. Very courteous crew. Nice business cabin with reclining seats and seatback IFE. Light meal served with some very good Chilean wine. As they are part of One World I used the very spacious Iberia lounge which also made the whole trip extremely comfortable"
Cons: "No negatives"
Pros: "Crew on board were nice"
Cons: "Staff at front desk were not friendly, baggage pricing and restrictions were unclear. Did not allow for online check in ahead of time. Service at check in desk very very slow"
Pros: "The plane itself was awesome!"
Cons: "The customer service I received on the plane however was probably the worst service I've ever had and I fly a lot. From a stewardess giving me grief for requesting coke and crackers to the overall customer experience was very much lacking!"
Pros: "Good service, nice plan, great entertainment on my own phone. Very comfortable, good food"
Cons: "I cannot get water before we take off and I am not allowed to bring water aboard. Does not make sense."
Cons: "food was terrible, I was traveling with my 3 year old son and I was never offered a meal for kids, if there's one. seats are always uncomfortable;/"
Pros: "East check in. Punctuality. Good coffee"
Cons: "Plane was a Dreamliner"
Pros: "Food was ok"
Cons: "Average airline with poor customer service. The transit was too short and lost my luggage. Customer service was very poor and recovering my bags was an epic and expensive endeviour!!"
Pros: "Everything was ok except the food. read the other side and do something about it."
Cons: "the food was horrible and cold and with a bad taste. the food must be hot. change it. Copa airline is better"
Pros: "Friendly crew Nice rate Very fast and friendly check in"
Cons: "Difficult to do web check-in Very expansive to make changes in the ticket"
Pros: "Friendly and helpful staff"
Pros: "The standard domestic flight, not a lot of room but not as cramped as it could have been. Speedy from the time we boarded to disembarking."
Pros: "Customer service"
Cons: "No leg room, seats go back too far"
Pros: "El avión era un 787-9 en excelente estado y muy cómodo La tripulación muy amable"
Cons: "El snack era un croissant jamón-queso que venía casi congelado, malisimo"
Pros: "I don't know that I like anything"
Cons: "The food on this plane is awful. All the pork being served is simply unfair. What about serving turkey sandwiches as an alternative to red meat or pork? The children roam about freely and it's quite uncomfortable. The seats are to close for such a long flight. I really can't get the disgusting dishes out of my mind."
Pros: "Technology Leg room"
Pros: "Ok food."
Cons: "I cant even fit my actual problem in his box but point it ill never travel with them ever again. Noone was able to help me when i needed to change my tickets noone knew what they were talking about and everyone you talk to gives you false/different information."
Cons: "When I check in, they don't find my booking information. And let me to find out the solution. It's so terrible airline."
Pros: "Everything was fine. Boarding itself was organized, though the people didn't really catch on. Crew was friendly."
Cons: "3-3-3 in the 787. Yeah, everyone has it but that doesn't make it nice. Sandwich was small in quantity, average in quality."
Pros: "Once I was aboard my flight in Lima LA 2514 the attendants were helpful."
Cons: "When I arrived to Jorge Chavez the ticket counter was down. I waited for 20 minutes and Brunella eventually gave me a boarding pass. The pass was hand written and missing information but she assured me it would be fine. When I attempted to go through security they informed me this wasn't a boarding pass and was missing information. They said I would have to go back downstairs to the desk again. have a visible disability that affects the way I walk, and typically I do not require a wheelchair. I give myself enough time to get to my destination, but thanks to Brunella I was running incredibly late. I finally arrived though my flight was then rerouted to Orlando due to weather conditions at Miami and never arrived in Miami. The pilot of this flight LA2514 decided he was done and wouldn't fly there at all. The passengers were informed they would take buses to Miami."
Pros: "This was the last leg of a very long trip. It went great and the whole trip went as planned. Highly recommend LATAm and American."
Pros: "Was a very good experience, very professionals Exceeded all my expectations A+++"
Pros: "Friendly crew, flew on time."
Cons: "Seats were ridiculously small. I had a more comfortable seat from Charlotte to Miami than the 8 hour flight to Santiago. There should be a law against someone sitting in that type of seat for 8 hours!"
Cons: "Vuelo sobrevendido. Poco serios. Avión súper incómodo... su pitch es vergomzoso"
Pros: "The plane and crew were nice, the food was pretty good for airplane food, they give you wine with your food. Overall one of the better airplanes and quality trip for the prices as one can get"
Cons: "The same things you don't like about all other airplanes, boarding procedures, lines for the bathroom ect"
Pros: "The crew was great and i got to my destination safely"
Cons: "Well my step brother Tony was charged $100 for carry on as he boarded. He wasn't charged going to Colombia for the same exact bags but coming back they charged as he boarded. I had a carry on, nobody stopped me and tried to charge me for it. I think he was profiled or randomly selected for a shake down of extra charges and I think its wrong and i might just quit using spirit if they don't return his money."
Cons: "Tray table is broken"
Cons: "Hire people who aren’t condescending and stop nickel and diming people."
Pros: "Crew amazing"
Cons: "Everything is ok"
Pros: "The boarding"
Cons: "I realize it’s an economy airlines, but to have to pay to get water seems a little extreme."
Pros: "No problem with crew. Seats a little uncomfortable on part of the trip."
Cons: "Our chek-in was missing at our destination arrival. It damp damp when we received it the end of the following day"
Cons: "We sat on the plane for a (scheduled) hour before take-off. What gives?!"
Pros: "Clean new plane"
Cons: "Not much legroom."
Pros: "Everything !!! Everything was perfect as usually!!!"
Pros: "Great takeoff and landing Ahead of schedule"
Cons: "No beverage or snack"
Pros: "Literally nothing."
Cons: "I was told my flight was delayed at 3:40am the morning of my 11:00am flight. My flight was delayed 3 different times. I live far from the airport I flew out of so this was a large inconvenience. We were never even told why the flight was being delayed. My entire 5 hour stay at the airport we were never updated once on the staus of our flight. I was also charged over $100 for just my bags and my seat. $45 for a carry on bag is ridiculous. I paid more for my seat and bag than I did for my actual ticket. Paying $13 to sit in the very last row is stupid. I will never be flying with Spirit ever again. Legitimate robbery. The website and app were also slow and hard to operate."
Cons: "The flight was delayed and it was total mayhem at their terminal. 4 gate changes."
Pros: "Great staff."
Pros: "they charged an $100 fee to my card and i have no reason why. very annoyed by this and cant get a straight"
Pros: "The flight crew were very good and informative. The plane took off on time and landed earlier than expected. The seats we chose were comfortable but a little expensive. Boarding was easy."
Cons: "To choose your seats was a little expensive and the baggage costs were way too much for a couple going on vacation for a week with one checked bag."
Pros: "Flight was awesome and quicker than I thought."
Cons: "Seats are to close together no leg room."
Pros: "Short non stop flight. Departure and arrival on time."
Cons: "Small, uncomfortable cramped seats. Tiny tray table that holds nothing. Cheap flight made expensive by cost of bag."
Pros: "I DIDN'T LIKE ANYTHING"
Cons: "The customer service is rude, unhelpful and provided no solutions. I spoke with three agents including a supervisory and no one wanted to help. Worst airline. I would rather pay more than attempt to fly with Spirit Airline."
Cons: "Luggage charged and last minute flight cancellation resulting in bus transportation... Staff was rude and very careless"
Pros: "my son was sick and the flight attendants help me all the way very kind and always asking if every thing was alright thanks to the attendants that day."
Cons: "the seat was really uncomfortable"
Cons: "It's cheap and the worst airline I've ever booked through"
Cons: "They cancelled our flight without notifying us! We missed our family reunion in Orlando Florida"
Pros: "Nice flight attendant keep the passengers smiling."
Cons: "Uncomfortable seats, having to pay for carry on and seats. Suggestion, change your marketing strategy or your days are counted."
Pros: "The crew was nicer on this flight. They made more of an effort and the temp was much more comfortable."
Cons: "Charge for everything"
Cons: "They charge for everything"
Pros: "The fight"
Cons: "Customer service was unresponsive and unhelpful which cost me a day to my vacation. What's worse is that any scheduling conflict which in my case they caused resulted in me having to pay more money to correct. By far the worst experience I've ever had on an airline."
Pros: "Price is reasonable. Crew was nice. Takeoff and landing were great."
Cons: "Seats are not comfortable. Sitting on a New York subway train that was crowded for 3 hours would have been more pleasurable. You cannot recline the seats and there is no legroom. I'm not very tall and I was very uncomfortable."
Pros: "flight took off and landed on time."
Cons: "I was lucky his time and sat in the front of the plan on a better seat, but still not so comfortable. Very thin cushions. It was difficult to understand the crew n the PA system, spoke too fast and garbled. The purser was not clear."
Pros: "Customer service"
Cons: "Chair no comfort, plane sells like old gym socks. Too crowded. Pay for everything. Upgrade plane please"
Pros: "Honestly, everything!!! The crew, security, boarding, the flight. This was our first time on Spirit, We will definitely fly again!!!"
Pros: "Flight was posted as delayed several hours...however was canceled and no one announced it. Groups of 10 at a time were aimlessly led around the taxi stands out side to hind for airport shuttles to drive the route... no refunds were offered unless asked for."
Pros: "Crew made flight fun and enjoyable"
Cons: "Pitch between seats extremely small."
Pros: "Attendants were fine."
Cons: "Flight delayed 2 times. Website is very difficult to use."
Cons: "Flight was delayed 2 hours and then 2 hours before departure flight was cancelled. They offered a refund or a seat on next flight. Next flight was 3 days later. Then was told it would take 3-5 days for refund to come. How am I supposed to book another flight with out that money??"
Pros: "This flight has been delayed 4 times. Personnel told use the plane was 2 minutes away but that they changed their minds about which destination would board. Terminal is a zoo. All staff were rude, unhelpful, and yelled at customers."
Pros: "Run on time, crew was good"
Pros: "The whole thing. Very very bad airline."
Cons: "Everything is a mess."
Pros: "On time, plane seemed newer"
Cons: "Long line to check bags in and then had to pay"
Cons: "I was charge for a carry-on bag which I have flown spirit with for multiple times. Charged for the price I would pay on another airlines to check a bag, $45. Poor customer service is an understatement from the employee at the check-in counter to the unprofessional conversations well heard by the flight attendants. I will never fly Spirit again."
Pros: "A cheap flight that got us to our destination safely and on time."
Cons: "Bring back a free soda and snack. It's the least you can do."
Cons: "Never fly this airline"
Pros: "The cost of the flights. On time service."
Cons: "The overcrowding of the plane. Too much humanity in a small space."
Pros: "The flight was ok"
Cons: "I paid 40$ online for my suitcase when I checked in then when I went to give them my luggage at the counter they said it was overweight. I took some things out and put them in my husbands personal bag of which I paid another 25$ for. While entering the gate we then found out that my husbands bag was not considered a personal bag we then had to pay 100$ Right before boarding the plane. This is the same bag that we used to go to our original destination on the same airline 4 days prior and did not have to pay for. Then on top of that all the flight was late. I put spirit in the same basket as frontier. Will NEVER fly this airline again."
Cons: "I have booked flights twice on Spirit and both times they sent an email around midnight before a 7 am flight to cancel the flight. They offered no alternative flight for the same day. They don't cooperate with other airlines to ensure their customers get to their destination. They are the WORST!! Won't ever book with them again."
Pros: "The fly is on time"