Find Cheap Flights from Mexico City Benito Juarez to San Francisco (MEX - SFO)

The flight attendants were friendly and their service was warm and welcoming!

Ground team questioned my reservation yet again even though I had my reservation in front of them sent to me by Aeromexico. Agent didn't want to give me seat 6D even though it was on my reservation; she told me the seat was taken. Upon boarding my flight, 6D was not occupied and then the gate agents started upgrading guests into the AM plus seats simply by asking and not paying the fee. I even showed the SKYTEAM agreement for upgraded seats to status members!

The stewardesses were hotties with very cute outfits. The chars were fairly comfortable and spacious.

Boarding was easy. clean plane, crew was very friendly. I was very concerned though, when we banked left and did a complete circle in the air. An explanation from the captain would have been terrific. I made sure I was the last one to leave the plane and asked him about it when I saw him at the exit. He told me what happened but I would have liked to know while it was happening. Besides that, the coke and pretzels were divine. :)

coffee was horrible

aaromexico changed my flight and had to stay in mexico city for an extra day. The process in that airport is horrible. They don't know what gate your airplane is at until 1/2 hour before. no bueno.

G

Cost a lot of money. Long flights

If your final destination is not Mexico DO NOT travel Aeromexico. You need at least 3-4 hours to clear customs and even if you get to the gate with 10min to departure AM will not let you on the flight. This airline has a near monopoly in Mexico and they do not treat customers with the care and attention western travelers are accustomed to. I travelled SF to Buenos Aires and both on my way down and back they made me loose my connection, which added an 11 and 9 hour layover respectively. The airport in MX is full of low level employees who cannot make a decision, nor rectify a wrong, even if they agree with you. THE WORSE TRAVELLING EXPERIENCE I'VE EVER HAD. Too bad because their on board service is good and they have a state of the art fleet (I flew the 787 dreamliner). Don't do it...

Worst airline ever .!

I was left in Mexico with no money .! We're one hour and a half before the flight ,we were told our flight was close and we can not get on the plane. after trying to get a new ticket from a different airline I got an email from the airline informing me that my plane was still on the ground delay . I believe they oversold the flight . Aeromexico did not want to help .

There was no proper food and the staff showed a bit of an attitude. Could have been much better.

I appreciate that flight service is very good, food was provided, and movies are free..all of this making for a more relaxed flight.

Mexico City seems to have a new random security pre-boarding process. I was selected for this process. They swab bags,palms, shoes, and then have you sit down and remove your shoes so they can swab the inside of your shoes to check for some sort of residual. However, instead of doing the process before, it's in the midst of boarding with people walking all around you, meaning that you are in an awkward public space and board late. This also means there is no place to store your bag in the overhead compartment by the time you get on the plane.

The gate agent helped half a dozen people (not including those described below) understand they were boarding with the wrong group.

Fully one-quarter of the passengers boarded as disability or premium. This included a party of eight that boarded with one person in a wheelchair because "We're all together."

boarding and gate agent were superb

temperature in the cabin was hot enough to roast a turkey

Seats, video and overall comfort are all very nice on the new 900's.

Nothing.

The in flight entertainment and the pilot being informative about what was going wrong at the Atlanta airport.

The insane process that followed the flight of rebooking - it would have been VERY HELPFUL to have access to the inflight internet so that I could have rebooked my missed connection before we landed in the ATL airport where it was past midnight and there were hardly any staff available for us to talk to and the lines to speak to anyone took literal HOURS to get through.

crew was great

staff from de-icing company failed to show, despite >24h of notice of snow; missed our connection baggage handlers destroyed suitcase

Row 19 on a 737ER is great for room, as long as you don't plan on reclining (I rarely do in a daytime flight)

A little overcautious regarding seating the cabin crew because of possible turbulence, but better safe than sorry, I suppose. However, it is a common occurrence on this particular leg, so don't board knowing you might need to take a "break" before you get to Atlanta.