Daily cleaning, installation of cabin HEPA filters
|January||Best time to beat the crowds with an average 4% drop in price.|
|January||Most popular time to fly with an average 14% increase in price.|
Average price of a round-trip
|$390||(avg. price over the last 2 weeks)|
Good deal for a round-trip
Southwest has waived its change and cancellation fees on flights from Mexico to Indianapolis. Confirm policy on booking site.
Southwest does not allow booking a middle seat on flights from Mexico to Indianapolis.
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The United States has restricted the entry of all foreign nationals who have passed through or have been in China, Iran, European Schengen Area, UK, Ireland and Brazil in the past 14 days. Please see our Coronavirus (COVID-19) Travel Restrictions page for more information on restrictions worldwide.
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Scores according to KAYAK customer reviews
Cons: "movie selection could have been better."
Cons: "Refueling took over an hour."
Cons: "The audio jack of the movie is not good It's on & off seems loose"
Pros: "The crew was great!"
Cons: "I didn't get to continue the series I started watching on an earlier flight, as this plane had more limited options. We also waited on the tarmac an long time before take-off, waiting for a part to be delivered to our plane so we could take it to Indianapolis with us."
Pros: "Flight was on time, smooth take-off and landing, and gluten-free meal available (ordered before through Delta.com). Alcohol was available at each drink service."
Cons: "No gluten-free snacks, lack of gluten-free awareness by crew, and gluten-free meal had an apple instead of the (gluten-free) ice cream bar the other meals included for the dessert."
Pros: "The flight crew was amazing! Very helpful and did everything they could to assist!"
Cons: "The plane was pretty toasty! It didn't really mellow out once we got in the air, either! That was my only complaint."
Pros: "Happy to be home"
Cons: "Allow more time for check in"
Cons: "The delays"
Pros: "Crew was very upbeat and helpful"
Pros: "The flight timings and the arrival time"
Pros: "Everything was nice"
Cons: "The price"
Pros: "Our seats were assigned at the gate. Somehow we were given the comfort + seats. Very nice! Thank you!"
Pros: "Delta in Orlando is awesome!"
Pros: "The flight was not crowded and plenty of flight attendants offering service throughout flight Also smoo5h flight."
Pros: "Cabin service very good and hot meal was unusually good for economy section (especially the chicken with hollandaise sauce)"
Pros: "Perfectly on time. Good food and very good friendly service!"
Pros: "Direct flight from CDG to IND."
Pros: "The service on our flight was absolutely amazing, the food was surprisingly great, and the long ride was as comfortable as it could have been in an economy booking."
Cons: "My entertainment pad malfunctioned the whole time, even after it was reset. Thankfully I had enough things to keep me busy on my own, but it still would have been nice to have."
Pros: "Crew was good, plane was clean."
Cons: "Don't like the Comfort plus seats that have the dividers vs basic arm rests."
Pros: "We were offered food and drinks (including basic cocktails) continuously throughout the flight. Hot hand towels, comfortable seats, dozens of movies and TV series, all included with basic fare. The flight attendants were kind and helpful. Excellent service and organization!"
Pros: "Direct flight from Indy to CDG is great."
Cons: "Always delays in between transfers from Mexico City"
Cons: "It was not acceptable and very disappointed that flight DL391 from SDQ to NY-JFK was delayed till it left at 4:40pm because there were no crew members to bring the aircraft to STO DGO the night before as it is usually done so that the aircraft sleeps over in las Americas. We were at the airport at 4:30am because the flight was scheduled to depart at 6:05am we were lucky to be able to rebook for a flight SDQ-ATL DL576 for the same day hoping to make the connection ATL-IND. Unfotunately that flight was rerouted to Charlotte due to bad weather conditions with a delay of 3 hrs before it landed in ATL thus missing our connection to INDI and had to sleep in ATL and leave the next day to IND thus missing a meeting commitment that we had in IND. We should and expect to be compensated by Delta for this."
Pros: "Staff friendly and helpful. Some turbulence due to having to fly over tropical storm. Like the games and movies available."
Cons: "The cabin was very warm."
Pros: "Im a delta traveler I prefer delta over any other airlines so everyg went great kudos to everyone specially to my very friendly flight attended he was a male really funny. Movies great to bad I couldn’t finished the movie I was watching we arrived 20 minutes earlier so awesome."
Cons: "None everything great"
Pros: "Love the TVs provided with recent movies and games"
Cons: "Security was a headache"
Pros: "The comfort, space, quiet, snacks"
Pros: "On time arrival"
Pros: "spacious comfortable seats"
Cons: "I waited in line at Virgin Australia for 35 minutes only to be told that I was actually on a Delta flight even though my itinerary said Virgin Australia. good thing I was early to airport or I would of missed my flight because I had to go find Delta check in"
Pros: "Boarding was easy"
Cons: "Small seats with very little room and no ability to recline"
Cons: "it is a shame that for an international trip, with a "superspecial rate" of almost 700 USD. We still had to pay to register 1 piece of luggage. Why are these flights NOT considered international and allow at least one piece of registered luggage? They seem to be considered international when it comes to the ticket price."
Pros: "Updated plane. Had usb charging available!!"
Pros: "staff was good, flight was not so good"
Cons: "Hated the storm we flew through, luggage came out of overheads....ugh"
Pros: "Flight was on time. And faster. I really enjoyed it."
Pros: "I'll chalk it up to the insanely high travel demands coincident with Labor Day."
Pros: "The staff was so friendly, and funny!! Loved the movies offered and snack choices. Updated aircraft"
Cons: "Aircrafts were not maintained well and they had to return causing a 4+ hr delay"
Pros: "I liked that the plane was newer and the box snack was really good."
Cons: "Nothing really"
Pros: "Delta has always be a step above the rest. Traveling with my children is not a problem and frowned upon with Delta. I rarely choose competitive airlines and will continue to use Delta as much as possible."
Pros: "The flight was very comfortable and quick. I like the coffee when I pair it with a biscoff."
Cons: "The boarding process seems a bit chaotic, but it didn't really detract from the overall experience."
Pros: "Boarding was smooth. Gate rep helped us kindly and then the flight attendant was very friendly."
Cons: "The new boarding pillars with Priority, Sky, Zone 1, Zone 2, etc was a mess. In concept it should be a good process, but it was just a sea of people asking each other which boarding group they were in. Going back to asking those who are in a particular boarding zone to form a line and doing so each zone at a time seems like a smoother process."
Pros: "I got upgraded to 1st class Enjoyed the luxury and extra attention"
Cons: "The bathroom was really tiny.but apart from that everything was perfect"
Cons: "Had to buy a one-way ticket on American, as Delta would not move me to another airline,"
Pros: "The plane wasn't ice cold, which was a nice change."
Cons: "I couldn't close my air vent unless I wanted to hear a nice whistling sound for the duration of the flight. So I just left it open, no big deal."
Pros: "Movie selection was excellent. The package of peanuts was pretty small."
Cons: "package of peanuts was very very small. I think for a flight of that length, a larger snack would be appropriate"
Cons: "Our flight from Cancun to Tijuana would not let us on the plane because we went to get something to eat after we had checked in and the Stuart at the gate said we were too late to board when we still had 35 minutes before the plane was scheduled to take off"
Cons: "Not organized enough. Had to rush to second flight because 1st flight was delayed"
Cons: "El vuelo fue cancelado y se tardo 5 horas en salir. Nos hicieron dormir en las bancas del aeropuerto sin indemnizacion!"
Cons: "My chair was broken on a four hour flight to SF from Mexico City. I had to sit slumped over reclined despite not wanting to be reclined for the whole flight, even during take off and landing."
Cons: "*Seat was broken and seat cushion was hard. No one in our row was comfortable. Was not aware that the row before exit row does not recline. We were in row 14. Fortunately there were some empty seats so we could move. Would not have chosen that seat if website shared that information. The TV screens came done from the ceiling so everyone had to watch same thing. Music channels only played a few songs over and over again. This plane needs to be retired or have major upgrades. Definitely an older plane."
Pros: "I did not like anything. Plane was old, seats were uncomfortable, no leg room, my seat was broken (tilted forward and when I asked if it could be fixed staff did nothing), songs repested themselves, and customs was a nightmare."
Cons: "Read comments above. The flight was tbe worst ever."
Cons: "The flight changed. The terminal and the flight number changed. No information was given. Information desk had no idea."
Pros: "The staff on the flights were very nice."
Cons: "I will never book through this airline again. My flight was delayed and no gate information was available to me. I had to ask several people where to go and was told several different answers. This resulted in a lot of excess walking with my luggage. The airport signs have tiny information for non Spanish speaking passengers. Never again."
Cons: "For starters, the air conditioning either wasn't working or was super slow making the flight uncomfortably hot. This is the second flight on this trip where a flight has been delayed and there is just TOO much confusion. You guys don't have enough employees guiding us to the right direction. Which caused me to miss my flight. Making me spend an awful night over night at the airport, missing work, and overall just an INCONVENIENCE. Delayed flights seem to be a common thing with your airline son ADD MORE STAFF! So ridiculous, the staff in Mexico City are useless at helping people out!!! I'm not one to complain but this was so unprofessional!"
Cons: "Delayed more than one hour"
Pros: "Good service."
Pros: "The food, crew, and level of comfort provided"
Pros: "Service by the crew."
Cons: "The plane from Cancun to Guadalajara being extremely late. I was unable to shop in the duty free shops."
Pros: "Good legroom"
Cons: "Aeromexico is rife with delays, every single flight i have taken in the last 4 days was delayed - it is budget airline but it was too painful to have 2 missed connections, 5 delayed flights and extended waiting at airports. Never again."
Pros: "lucky for us the plane I boarded was also headed to Mexico City. They allowed us to stay on the flight and we made our connecting flight in Mexico City"
Cons: "Our flight leaving cancun connecting to mexico city on our return to LAX had a time change that no one contacted us about. Our flight was scheduled to leave at 5:36pm, yet when we got to the airport we were told that the flight is actually at 4:25 and that we might not get on the flight. The gate agent was very rude to us when we were upset and asking questions about why our flight time changed and why we weren't told."
Pros: "Movie selection was pretty decent"
Cons: "Seats very uncomfortable, flight attendant had an attitude because i asked her to help me out with my head phones. Had to ask twice because she told me to give her a minute mean while she was running her mouth with the other flight attendants in the back of the plane."
Pros: "Amazing airline ! Great everything."
Pros: "We made each of our flights only by the will of the Aeromexico crew and they were extremely friendly. The seats were pretty comfortable."
Cons: "The food was a ham sandwich, and the ham was kinda gross. The seats on the flight are simply too close together, even for an average sized male (5'11")"
Pros: "There was nothing to like about my experience."
Cons: "I booked round trip ticket's to Cancun from NYC. I had a change of plans . I needed to add my 2,4yr old to my trip.The Aromexico agent wanted to charge me over 1000.00 for the two children, to travel with me even though online the tickets were $200.00.They would not let me book my tickets online because the children were minors even though my ticket was already bought. I ended up purchasing tickets on delta to get to Cancun. However I was under the impression that I would return with Aeromexico on the round trip ticket I had already bought.NO! according to Aeromexico even though you buy a round trip ticket if you fail to use 1 leg of the trip you loose both ways WHAT! Then they refused to allow me to speak to a supervisor it was hands down the worst experience I have ever had with an airline in the 30 yrs that I have been traveling internationally. I would paddle boat rather than use this air again."
Cons: "Aeromexico is a scam. I will never travel with Aeromexico again. When we arrived in Mexico City, MX the airline changed their boarding gate without notification. We were sitting at the original gate for 2 hours only to realize they never called us to board. By the time we got to the correct gate, we were not allowed to board the plane because they said we were late. The plane left at 5:00 p.m and we arrived at the gate at 4:50 p.m. They informed us that we had to purchase new tickets which cost $370 per person. There were 4 of us. After arguing with the Aeromexico representatives and supervisor for over 5 hours and having them check their flight boards they admitted to making the mistake so they changed our flights without charging us, but now our flight leaves the next day at 6:20 a.m. and we will not get to our final destination until 4:15 p.m. So, we have to spend our night sleeping in the airport until our morning flight at no fault of our own. Their customer service is the worse and I've never ever had this kind of travel experience with any other flight. I am fed up, tired, and will be reporting this airline for fraud because many other customers have had the same experience. Never again will I travel with Aeromexico and Kayak should be ashamed to partner with this airline."
Pros: "Not too crowded"
Cons: "We didn't know the gate number until after boarding time. We boarded very late. Couldn't get comfortable in the seats"
Pros: "Great staff and comfortable aircraft"
Pros: "Headphones, meal, and a charging USB location was provided. Flight attendants were very attentive to us."
Cons: "I didn't like on my way back home the second I walked in I felt nauseated due to the bad odor. Smelled like urine and athlete feet, I was sick to my stomach."
Cons: "Late and no communication"
Cons: "It would be good to include fruits in the menu"
Pros: "2 hours delayed. Unbelievable"
Pros: "The pilots seem to be very skilled at landing. All planes touched down very smoothly. This may be an odd observation, and no one would really mention this - but it's important to point this out."
Cons: "Overall, Aeromexico is a very poor quality airline. Flight delays meant we lost a day in Cancun - and there was little or no communication from anyone regarding next steps. There is no coordination, no organization, food and coffee were of poor quality, and it an airline to be avoided at any cost."
Cons: "They did not refund money as I didnt take flight. I request for cancelling a week before"
Pros: "We arrived safely."
Cons: "Flight was delayed by an hour waiting on connecting passengers to clear customs. Boarding was disorganized and chaotic."
Cons: "Food was bland and 1st class was similar to a domestic flight to Fort Lauderdale from NYC"
Pros: "The seats were extremely comfortable. They provided free entertainment."
Pros: "boarding was easy and quick. The crew was very pleasant."
Cons: "Our flight to Mexico wasn't as nice. It was an old plane and very uncomfortable."
Cons: "The airline reps were not very nice and they kept changing the gate"
Pros: "Great flight & service!"
Cons: "No option to confirm seat via phone beforehand, the website kept malfunctioning. No pillows and blankets for passengers on the flight. Those were provided on my flight to Mexico, not on the return flight. Extremely cold."
Pros: "very helpful flight attendant crew"
Pros: "Entertainment. Every seat had their own tv."
Pros: "My husband's knees were pressed against the seat in front of him so much so as to cause indentations in his legs. fortunately the flight wasn't full and we were able to spread out over 3 seats. It was still quite an uncomfortable flight for him."
Pros: "The comfort of the flight was outstanding. Spacious, nice temperature, and good movie selections."
Cons: "The boarding process wasn't the greatest. They only had 2 or 3 kiosks available for bag check-ins but they had 3 international flights all around the same time. The line was ridiculous."
Pros: "Great flight, comfortable"
Cons: "Al momento del checkin, muy tardado y dando prioridad a los socios del club premier."
Pros: "I enjoyed that my kids had a great movie selection and food."
Cons: "I absolutely found it ridiculous how they board the plane. They did it both times coming and going. They didn't call anyone by zone they just allowed anyone to board at any time so I was in row 9 and people in row 20 boarded before me. What sense did that make."
Pros: "Our flight was delayed but we got to our destination early. Lots of turbulance but the pilot flew in such a way that you barely felt it."
Cons: "Took 2 hours for the bags from our plane to get to the belt. Landed at 10:30pm and didnt get our luggage until about 12:45. There was 2 planes that landed right after us and all their baggage was on the belt within 10 minute!"
Cons: "We were stuck for appx 2 hours on the tarmac before deplaning. Then the baggage took another 2 hours to start unloading after our flight waited with no notice as to what was happening with our belongings."
Pros: "Chair and leg room were good, TV on the second flight was outstanding."
Cons: "First plane/leg was a little dirty. Second plane was immaculate."
Cons: "see above."
Pros: "Left on time Nice flight attendants Arrived early"
Cons: "Runway time in New York"
Pros: "Airport staff were so helpful, they helped my mom out that needed a wheelchair, the American Airlines staff were also so helpful changing seats"
Cons: "The food on the plane was not very good. Also having to pay for checking are bag was annoying. We thought using our American Airlines card would pay for the baggage but they said it wasn't covered ...."
Cons: "My husband is 6'5" and sitting next to him the whole flight was barely bearable."
Pros: "unAnnounced gate change"
Cons: "Running in airport"
Cons: "The crew wasn't very friendly - which is something I have noticed between AA and United. United seems to be much more friendly and welcoming."
Pros: "On time Friendly attendants Great service Mike in First Class was awesome"
Cons: "No complaints"
Pros: "Boarding was very efficient"
Cons: "Stewardess were not very friendly. Plane apparence inside was not updated needs overall refurbish Having to pay extra for 1st luggage and seat selection"
Pros: "Flight was on time. Easy to transfer luggage from an international flight to a domestic flight. The crew was accommodating. It is such a short flight that there were only pretzels and water without ice served on this flight. There was no entertainment on this flight. Small, clean plane for a less that 1 hour flight."
Cons: "We bought the tickets with 1 luggage included. In the check in, the y charged us!"
Pros: "The crew did everything they could for the passengers to make them comfortable and informed about the situation but unfortunately it was out of their hands."
Cons: "It may be La Guardia Airport that is the one to blame and not AA, but long story short I was on the airplane on the ground in NY for about 5 hours. We had a domino effect of things happen that caused us to be delayed and then cancelled. First a Gate change to a different terminal after boarding was suppose to begin so we had to take a shuttle over and we're still missing 50 passengers, Engine problem that required maintenance, refuel because we were in the plane on the ground waiting for so long, deplane and replane for 10 mins because of a law, on the runway and back to the gate for all these different occasions. When they finally let us off the plane after all these hours it was because of weather (although the skies were blue and the pilot was confident it wouldn't be an issue) they didn't actually cancel the flight until 5pm, my flight was suppose to take off at 9am. They were also required by law to give us free snacks Bc we hadn't eaten all day or had fresh air--these were all chips and soda...in gluten free so I had to starve. AA customer relations said they couldn't compensate because the issue that was documented in their records for my flight cancellation was because of "weather"... my flight couldn't be rescheduled until the following afternoon, making me have to cancel work 2 days in a row and pay for multiple taxis and and extra night of boarding. I will NEVER fly AA or La Guardia again."
Pros: "I liked the ease of the gate for the airplane."
Cons: "There was no entertainment. The airline did not offer a complimentary headphones, and failr sure the wifi was not even working. Also was not that big of a fan with the extra long layover. Was not a fan of the extra time in the holding pattern above Indianapolis, nor the extra time 150 feet from the gate after we landed."
Pros: "I think they should learn from other asian airlines, about Special veg meal.also more one cleans levatory."
Cons: "Nothing Other than dservice provided by Korean crew members"
Pros: "Clean, quiet, nice staff"
Cons: "Was late"
Cons: "Without any explanation...American Airlines cancelled my reservation! I needed to be sent back to poor quality hotel for a night and take a different flight out the next morning. American Airlines was supposed to provide transportation back and forth from the hotel however a car never showed up at the hotel to pick us up and I needed to get my own taxi at the last minute (American did however reimburse me for the taxi fare at the airport). I never received an explanation as to why my reservation was cancelled and was never offered any type of compensation for such a major inconvenience. They dd ultimately waive my 25 bag fee but it wasn't very easy to even get that from them. I felt that they should have been more empathetic towards my inconvenience and offered me any type of compensation to make up for such a horrible experience. When I asked about possibly being upgraded to first class they told me absolutely not! A little graciousness can go a long way, American Airlines showed that they could not care less about my inconvenience (other than Rodrigo at the counter the next morning who actually showed he was truly sorry for the situation and at least ended up moving me to a row with more legroom). Other than this, I was extremely disappointed with this experience and how it was handled."
Cons: "A little bumpy"
Cons: "The gate the flight was originally on changed, however there was never an announcement made over the intercom advising of the change. When the gate I was waiting at finally showed the flight information to Toledo, I had to find what gate I my flight was now on and had fifteen minutes to make it to the correct gate. Had the original gate displayed the new information any later I would have missed my flight."
Pros: "Great announcements by lead flight attendant."
Pros: "Nothing, I missed my flight bc of lack of paperwork and information from the crew"
Pros: "Except for comments under what I didn't like. AA experience was O.K."
Cons: "The restrooms needed cleaned better. Big airplane lots of people, needs cleaned before, during, and after. Had to pay for the Wi-Fi, that I used for 30 min, basically for E-Mail."
Pros: "Left on time, seemed to have a little more leg room than on previous flights. Experienced some air turbulence, but not sure pilot could have done anything about it. Delayed refreshments, but the attendants still managed to serve everyone."
Cons: "Seemed to take a long time for luggage to arrive; not sure what problem was. Not sure why we had to claim our luggage, only to turn it in again right away."
Pros: "Everything went smoothly"
Pros: "It was a flight, it got me from point A to point B, but everything in between could've been much better."
Cons: "When first boarding the plane, the person I was with tried to close the shade on the window, the with frame and the first 2 pieces of glass popped out. We notified the flight attendant and his response was "can you stick your arm out the window and wave? No... ok you're fine" then we were notified the bathrooms in the middle of the plane were out of order and we could only use the bathrooms at the rear of the plane. There was no WiFi, and the audio system for the on board movies wasn't working. The flight attendants were only giving out cups of beverages and not the full can, which isnt a big deal but still looks bad on the airline considering everywhere flight with American has handed out full cans of soda. The perception was American dropped the ball on the his plane, and just didn't care to do the necessary maintenance. For the his head priced paid for the his hehe see tickets I would've expected better from a reputable airline. Needless to say we were a little disappointed."
Pros: "The only thing I liked was how polite and helpful the staff was at the airport."
Cons: "The flight attendants both seemed unhappy and we're not very polite. They hardly came through the cabin at all. It took a while to get anything. They mostly just stayed in the back talking to each other. The pilot didn't greet us. Just stood there when we walked in. And there was a kid screaming for most of the trip. My seat was broken and wouldn't recline. This was my first trip flying, and on the trip to Miami I flew with Delta. The service with them was tremendously better. I was really disappointed."
Cons: "Sat on the ground for an hour."
Pros: "Check-in went fairly smoothly."
Cons: "Crew (stewardess' were quite crabby)."
Pros: "I was shocked to finally get a snack. Seems like years since that happened. And we arrived in Indy thirty minutes early!"
Pros: "The leg room in first class."
Cons: "Meal was not good."
Cons: "The flight was incredibly delayed."
Cons: "Ticketing agent was rude"
Cons: "Flight was very late. Boarding was not good!"
Pros: "I really like the crew on this flight, they were very polite and very friendly."
Cons: "Boarding again same comment as above. Comfort was good because I had paid for an upgrade which I actually thought I was paying for the international flight but found out it was actually for the Charlotte flight which was a surprise it was not very clear from the tool. So hence the Comfort was great on this flight. But the tool needs to make it much more clear as to what you are selecting the upgrade for. Food, there has got to be something else out there other than pretzels, I understand why we do not have peanuts, but a little bit more variety would be very nice. I understand there's a cost tractor, but often pretzels tend to be fairly stale. Short flights entertainment."
Cons: "Do not bring blankets!! And the staff not nice"
Pros: "Flight was early both ways. Pleasant experience"
Pros: "I missed my flight due to LA traffic. American Airlines was very accommodating. They put me at ease and helped reach my destination. I wasn't treated like it was my fault. They totally understood and were very compassionate. Thank you."
Pros: "No complaints. Love American!"
Pros: "Flight attendant was high spirited, funny, and very attentive!"
Cons: "Delayed due to crew member not arriving. They boarded half the plane before realizing and then made those individuals de-plane and re-board again."
Cons: "American Airlines has become like the worst low cost airlines! After buying the ticket, everything else is at a cost: to select your seat, to check bags, everything. Whenever I will have a choice, I will chose other carriers!"
Pros: "Trip was quick bags came quickly also and everyone very nice!!"
Cons: "Cost of everything in airports!! Ridiculous!!"
Pros: "The crews not responsible for AAs garbage corporate policies, and were empathetic"
Cons: "No pilots, and mechanical issues."
Pros: "The crew was excellent and the plane was new."
Cons: "The seats are entirely too close together. If I wanted to be crammed in uncomfortably close to the seat in front of me, I would have chosen a budget airline like Spirit. I am not a large person by any means in terms of height or weight, and I cannot imagine how anyone who is relatively tall could ever be comfortable on your airline. Will not likely book again."
Cons: "this was the first time a I have traveled to the US and I was stranded at the Louisville airport after the flight diverted due to bad weather. I was offered no alternative transportation to Indianapolis. I was totally lost being in a strange city without support. finally I had to take a taxi which was very expensive"
Pros: "I somehow made it to IND"
Cons: "Everything. I had to be transported by an old unsafe looking bus to a separate terminal and had to climb up and down emergency stairs (not handicap friendly), also I have 2 roller bags I carry on to every flight I have ever taken without issue and they charged me $25 per bag to check because it was a "snug" fit into their dimension box. Also gave no snacks and only half can refreshments, no entertainment."
Pros: "Great service with low prices!"
Pros: "Airline crew made no attempt to help the passengers on board who had connections flight to leave air craft before other passengers."
Pros: "They came around and offered drinks twice, and I asked for a cup full of ice and a cup of orange juice, and they provided it with a smile. Even though the flight was full, there was ample room for everyone's carry on luggage in the overhead compartments. Very pleasant flight overall"
Cons: "I was not unhappy with any part of the flight. Oh, one thing, the PA system was defective, so all you got was static and feedback, but they kept using it, even though you couldn't hear them at all."
Cons: "Late again. This time was because they did not have a flight attendant."
Pros: "my mom needed a wheel chair and assistance and they provided it without hesitation. All were friendly and helped me get my pass to see her to the plane in a very speedy way so my mom didn't have to sit and wait while I got it. We appreciate all you did!!!"
Cons: "Check-in Kiosk wasn't functioning correctly and didn't read my CC correctly when paying for my luggage. I went to the counter and was told my CC wasn't charged, and the lady told me she could not help me. She informed me to go upstairs to the "Resolutions" desk. I went to the "Resolutions" desk and waited about 30 minutes in a long line. I got to the counter and after 15 minutes, the clerk swiped my CC again for my 1 bag I needed to check. I asked for a receipt and I was told the printer doesn't work. The clerk proceeded to get a manager and 10 minutes later, I received a receipt. The majority of the staff seemed to be incompetent. After checking my online banking transactions a few days later, I noticed my CC was charged twice. My gate had already been changed twice and flight was delayed. I went through TSA and then found out the gate was changed AGAIN for the third time in less than 2 hours. This time it was at a DIFFERENT terminal. I was thinking I was going to have to go through TSA again, but luckily I decided to ask and found out there was a shuttle which I struggled to find. The flight then was further delayed another 45 minutes. We finally boarded the plane and sat in the plane for another 1 hour before it took off due to delays. Not to mention it was an old plane which was the most uncomfortable I've ever been on. What a nightmare."
Pros: "Courteousness of crew members and the attitude of being accommodative to customer needs and trying to co-operate instead of just saying NO."
Cons: "Crammed seating."
Pros: "Crew was friendly"
Cons: "Bit of turbulence due to weather"
Cons: "my language arrived in 24 hours delay"
Cons: "When experiencing turbulence, the flight attendant came over the speaker and requested everyone to be seated with their seat belts fastened. A few moments later she came back on reprimanding that "THIS IS NOT A JOKE YOU NEED TO SIT DOWN WITH YOUR SEAT BELTS FASTENED" which was still ok. The third announcement was the one I felt was highly inappropriate when she then stated "I DONT KNOW IF YOUVE BEEN WATCHING THE NEWS LATELY, BUT THERE IS NO WARNING WHEN THE TURBULANCE IS GOING TO GET WORSE" frankly I have been watching the news lately and there is plane CRASHES on the news. My husband is afraid of flying and that announcement was terrifying, even for someone who is not afraid to fly. There has to be some sort of protocol of verbage to use when the turbulance is getting bad, because to insinuate the plane could crash to get your point across is crossing the line. I have been on planes where the turbulance is a lot worse and felt this was really out of line."
Pros: "On-time departure from Cancun but early arrival in Denver (relatively mild jet stream?). Otherwise, fairly typical United cattle carrier."
Pros: "Had to wait 2 hours on the plane because a port was not available."
Pros: "Not much"
Cons: "Absolutely NO leg space."
Pros: "Free movie due to wifi being unavailable"
Cons: "The crew seemed less than cheerful"
Pros: "Ahead of schedule and pleasant"
Pros: "It didnt crash"
Cons: "Flight cancelled - again - and due to mechcanical issues"
Pros: "They made up time since the plane left late."
Cons: "The man who was boarding us announced to the whole area that if your ticket says to see him just sit down and wait to be called because he's "getting irritated". Terrible customer service! The crew on the plane acted like they didn't want to be there. They had a ton of empty seats but announced that we can't move up or change unless we pay for it with our credit card. I understand it but it sounded really bad. Not welcoming at all. Will avoid United in the future."
Pros: "Everyone was very accommodating! Thank You."
Pros: "On time and nice attendants"
Cons: "on the way there we had TV. On the way back we had to take a different route (which added more time for the trip)and we did have a TV on the head rest or even movie showing. Also one snack that has three crackers isn't worth handing out. It would be nice to be able to enjoy the snack."
Cons: "I paid $59 to upgrade to a premium seat and it was terrible with my feet being in the aisle where the service cart rolled"
Cons: "Screaming child the entire 4 hr flight made even the flight attendants angry!"
Pros: "Nothing. I did not know it was code-shared by United, otherwise I would never take a United flight. This is the second terrible experience in a row. Our flight was delayed. My wife and I somehow to our connecting flight by running all the way and requesting people to let us go ahead of them. However, United did not send our bags fast enought and deliverd them to our place the next day. This created a lot of inconvinience as I was scheduled to go for a business related conference in Chicago. United - you suck! Hate your service for the core. I hope I never have to fly United again."
Cons: "I did not know it was code-shared by United, otherwise I would never take a United flight. This is the second terrible experience in a row. Our flight was delayed. My wife and I somehow to our connecting flight by running all the way and requesting people to let us go ahead of them. However, United did not send our bags fast enought and deliverd them to our place the next day. This created a lot of inconvinience as I was scheduled to go for a business related conference in Chicago. United - you suck! Hate your service for the core. I hope I never have to fly United again."
Pros: "United planes are up to date and clean. Service excellent. All personnel very nice."
Pros: "Great service!!"
Pros: "I liked the sincerely friendly staff; they made it a pleasant experience."
Cons: "I would ha've liked free TV; ,I feel I've paid for it in cost of ticket."
Cons: "I waiting from 9:00 morning until tomorrow 8:00. 24 hours for cancelled this's so crazy and long time and I still waiting for another flight"
Pros: "It was a direct flight."
Cons: "no food unless you bought it no wifi or entertainment at all unless you bought it, or had the united app on your device (which, you can't download on plane). overhead compartments smaller than usual, as was under seat area"
Cons: "Luggage Lost on 4 Apr after I came to my destination Indianapolis. I reported my lost luggage on the same day at Airport at United airlines office. Its been 10 days and no one has followed up yet on my lost luggage. I have to call United Airlines Customer Care everyday to get a status on my report. No follow up is made on the lost luggage. They have asked to file claim which will also take 8-10 weeks to process. All these experiences has made me and my friends not to prefer United Airlines for Travel."
Cons: "They should offer free movies and this silly bags of nuts; can someone be more creative?"
Pros: "The evening before our return to US from our vacation in Mexico, my husband lost his passport. The Cancun airport crew, including Paz and Raphael, worked with US consulate (on a day they are typically closed) to get permission for him to board the return flight. Otherwise, we would have had to stay two more days ( until monday) to go to the consulate. THANK YOU, United!"
Cons: "Waited for 3 hours for the flight to finally be cancelled, then waited another hour for a van to arrive. It's only a 2-1/2 hr drive to begin with! This is the 2nd time of 4 I've booked this flight that it's been cancelled. Doubt I'll ever book again."
Pros: "Great free movies in first class."
Cons: "The first class crew was not very warm or welcoming. The outgoing flight from IAD set the bar high -- they could've spent less time gossiping and more time remembering my drink order."
Cons: "the flight was 2.5 hours late. for no reason that couldn't be resolved much much sooner"
Pros: "I liked that they made it to my destination on time."
Cons: "Everything costs money on top of the tickets I purchased. To compete with other airlines they are going to have to start including food, baggage, and entertainment for free especially on international flights."
Pros: "Free entertainment because of the bother"
Cons: "Having our flight delayed. The pilots were still in Houston when we boarded the plane in Cancun. Sat on the plane 2.5 hours before they cancelled due to staff being over the limit of hours they could work. Surely this could have been realized before they boarded us! Very sloppy management of us on the plane, getting off the plane with staff saying "we don't know what's going on""
Pros: "The pilot flew the plane well and kept us informed about the route."
Cons: "Our luggage was rummaged through and jewelry was missing from inside the checked luggage!!!!!! Not to mention the fees for traveling with a regular piece of luggage that was well within the weight limits. SOME of the crew was rude (the guy was polite). They sell everything meals, entertainment, etc on board it is already pricey to fly and I guess it includes nothing but your right to sit and breathe. . The plane was cramped and there was trash by my seat probably from a previous flight. Also, I did not get to sit by my travel companion."
Pros: "I like that the flight was quick and convenient!"
Cons: "There should have been free entertainment considering the short length of the flight. There was no beverage service."
Cons: "It was a bit delayed"
Pros: "The ground crew gave ZERO guidance. Never made announcements. Until they finally told us they found a plane and we would be boarding after safety check. Then announced 10 minutes later flight crew had timed out and flight was canceled."
Cons: "NO COMMUNICATION."
Pros: "I had a complaint of overly noisy passengers in front of me as did others. Finally when spoken to about it by a femal stewardess they sat sticky quoted down."
Cons: "When I boarded and got to my seat o found it dirty. The steward had me ubvelcro the cushion so he could wash it off but their was a lot of food debrie from previous passengers. I didn't feel like I was sitting in a cleaned space for the duration of the flight"
Pros: "It is apparent that United is working to improve their customer service and efficiency - factors which have deterred me from using United in the past. FROM SFO TO CANCUN: First of all, the check-in procedure is very quick these days. At SFO, there is a curb-side check in, which also allows customers to pay the baggage fee and drop off the bag right there. I've used this in the past during busy airport hours. This time, I flew overnight, so I used the self-check kiosks in front of the check-in counters to check-in, pay the baggage fee, and print my ticket. I used the check-in line to check in my suitcase. The line was so minimal and moved so quickly, (as did security), I was at the gate in 30 min (from the SFO BART station). I rarely fly United because the check-in lines used to be very long and slow. In the past, I've missed more than one flight due to extraordinarily long check-in lines. I'm glad to see on the last 3 flights I've taken with United, this has changed for the better. FROM CANCUN TO SFO: I was happy to see that Cancún also has kiosks for self-check-in. It wouldn't allow me to check my bag, though, and I had to wait in a slow line to do so. Still, a much improved check-in compared to past experiences. *I should note: the slow line had 8 people in it and took 25 minutes. With many people, United Cancun lines have been known to take over 2 hrs. This was a Thursday afternoon on January 8. I'm not sure what the line would have looked like the Saturday before . . . BOTH FLIGHTS: The stewardesses did come by several times (as opposed to once on other airlines), offering water, which was appreciated. Finally, United tends to offer multiple flights at cheaper prices and more convenient times than other airlines. However, I still prefer flying other airlines - despite the increased cost - for the reasons below."
Cons: "United planes are older, outdated, and very small. The video system on the back of the headrest in front of me did not work on either flight (there or back), and no snack of any kind was offered on the afternoon 4.5 hr flight back from Cancun to SFO. A mini bag of salted peanuts were offered on the overnight flight from SFO to Cancun. But these were the least of my concerns. Deplaning was slow and long when we arrived at Cancun. We waited with the plane door closed, and the air off, for about 10 minutes. It was a hot, humid, uncomfortable wait. Deplaning took a long time due to the small, cramped seats (see description below). On the return flight to SFO, we waited on the runway in line with other planes. While this is not the fault of United, it did make passengers more anxious to deplane. Opening the plane doors took a long time, and exiting the plane even longer because people were slow getting out of their seats and recovering their bags from the storage bins. I saw people struggling to crab-walk out to the isle on "dead legs" (the floor space between seats is so minimal, no one can stand up straight, and must grab the seat in front of him/her to shuffle out to the isle - a difficult task for the elderly, or when carrying purses as big as carry-ons, sleeping toddlers, or babies). The seats were extraordinarily hard and small on both flights. I fit in the seat just fine, but had no leg space, and could not recline. In effect, I was forced to fly the entire time in an upright position, sitting on a rock-hard seat that felt like thin plastic-leather stretched over metal bars. I'm a young 40yr old traveler of normal size (5'4") and health (135 lbs), yet it was extremely uncomfortable sitting on that seat with no way to redistribute weight. I had pain in my legs for over 24 hrs after flying United from Cancun to SFO. I flew 6 round trips to Miami and Mexico City last year from SFO and never had this happen. I've flown to Peru and Miami direct - and much more comfortably - on other airlines. I will not choose a direct flight over 2 hrs on United again, and will continue to choose other airlines whenever possible."
Cons: "Flight was cancelled. After waiting on hold for over an hour two separate times, I made other arrangements to get home. I still need to get a refund or voucher, but finding a time to sit on hold for over an hour is hard to do."
Cons: "Unorganized boarding process, had to pay to check my only bag I brought, no complimentary snack, no options of movies or channels to watch. For such a long fligjt some kind of options is appreciated"
Cons: "2nd time flying United baggage late arriving both times"
Pros: "United is a god airline in general."
Pros: "Great customer service and spacious seats"
Cons: "The check in fees & maybe the staff could seem a little bit more excited when we Landed in Cancun."
Pros: "The flight was smooth and no incidents. The plane was clean and the flight attendants courtesy at the higher level."
Cons: "Even if I had the app downloaded I couldn't watch anything...kind a boring. Hope that they can fix that for the future."
Pros: "Leaving Cancun I was instructed to consolidate my purse into my overhead bag. In this process my cell phone was left at the terminal gates. At Houston lost baggage counter a wonderful woman was able to connect with the airport security in Mexico. Locate my phone, arrange for a hold and friend to pick it up in two days when she was flying out of the same terminal. I greatly appreciated everyone's effort to go the extra mile and the Mexican staff was beyond helpful especially since I was coordinating this all from the US with broken Spanish"
Cons: "Leaving SFO to Cancun, a horrible experience two day delay due to weather. No offer for even a toothbrush was given, no refund for any part of the tickets or costs of delays. I managed to leave the airport and return, waiting for several flights I was finally able to fly standby with a layover into Mexico DF and on to Cancun. Arriving three days later than my original plan. The most frustrating part was on the second morning people were being offered $500 and hotel rooms to give up their seats on an over booked flight yet no compensation or accommodation was offered for the delays I had been through. When asked point blank if I could have this same offer I was suddenly found to be able to fit on the next flight. Overall extremely flustered with united"
Pros: "Really great price!! Less than 200.00 round trip. No delays ant the steward was super nice."
Pros: "It was a short and direct flight. That was what I was looking for and got. The only delay was back up in Indianapolis do to fog."
Pros: "The flight to Mexico was great. Great service. Very comfortable ... Excellent ticket agent in Columbus. Prompt fights."
Cons: "During my check in process in Cancun I encountered the single worst airline employee in my extensive travel history. Guillermo Delgado is the most rude, demeaning, aweful person of any airline. When he wasn't roaming the line of ticketing agents kissing the female agents and flirting he was talking on his radio all the while the other agents were processing 10 customers or more to his one. Once we finally got to our turn he was rude and demeaning refusing to check are bags unless we paid him extra money despit being presented with out confirmation stating the first bag was included as it was an international flight. He demanded money under threat of arrest by Mexican police which he stated were his close friends. After buying the bag fees on my credit card he demanded additional funds in cash. Again under threat of arrest. He then stated he would not allow us to fly if we were not immediately compliant which we were. He finally gave us boarding passes and we escaped Mexico ... We will never return. We have traveled the world and never experienced anything like this."
Pros: "I like economy plus. Works perfect for me being 6'3"
Cons: "No tvs. Older plane. Boarding was a nightmare. My wife didn't have her immigration paperwork."
Pros: "Almost missed my flight. But the United people held the plane for me on the day before thanksgiving."
Pros: "Very well-organized. Friendly, professional crew -- classy and dignified. Smooth flight. Great internet available for small fee. Good leg room. Clean, well-equipped bathroom"
Cons: "Had to pay for even first bag (even though well-within weight limit.) No meal or snacks served included--had to buy from limited menu, and better items sold out fast. No movie options."
Pros: "The crew was friendly and attentive. The plane did not crash."
Cons: "I was forced to check my bag because I was in the 4th boarding group and when I went to take a picture of my bag I was immediately informed that "United is not responsible for any damage". The seats were small and cramped. The feet of the guy behind me stuck out under the front of my seat. The United entertainment was not compatible with 4 different devices that we had. All different brands and 2 of them were less a year old. Food choices are as expensive and unpalletable as the airport choice."
Cons: "Customer service."
Cons: "Complimentary drinks & snacks"
Cons: "It was a little too warm"
Pros: "Crew was nice"
Cons: "Lots of turbulence"
Pros: "Need remplace the seats and need more space"
Pros: "Todo esta bien"
Pros: "The crew were really nice!"
Cons: "Better seats!"
Cons: "Flight was over sold and lost my seat"
Cons: "I’m very surprised for the poor service.and hold the people inside the plane for an hrs before departure iin Mexico City and Guadalajara. You have to work harder to your personal goals. For good service."
Pros: "short flight, fine seats"
Cons: "no free food or water, but thats a cultural symptom of capitalism."
Pros: "on-time flight and arrive"
Cons: "- Worst seats ever. I felt that I was sitting on stones. Limites recline, limited legs space.No entertainment, no water. Worst boarding system EVER!!! , No flight again, Do not fly this airline!!"
Pros: "great crew"
Cons: "more comfortable seats"
Pros: "Departed on time. Non-stop to PDX was appreciated"
Cons: "Packed in like cattle, seats were not comfortable, no WiFi"
Pros: "Not much."
Cons: "Everything. Especially fun was the thousands of mosquitoes INSIDE THE PLANE!!! Off to buy some calamine lotion."
Cons: "El equipaje tardó mucho en salir"
Cons: "Everything went well."
Cons: "Staff, food, clean, entreatment, in one word, everything"
Pros: "Like how they offer family boarding with kids."
Cons: "Their flight service crews and counter workers need some customer relations skills."
Pros: "Seat was comfortable, plane was quiet!"
Cons: "Terrible boarding process, with buses from the terminal to the flight ..."
Pros: "The arriving time was the only good thing"
Cons: "Better food option, the seats are really small, checking documentation and boarding pass several times is ridiculous, charging 10.00 dollars for boarding pass and having to pay for a seat is a slap in the face"
Pros: "Nothing. This is like the 3rd time I fly with this airline and it’s always something."
Cons: "Not having us sitting for 40 minutes because they arrived early and we couldn’t get out. If they get there early it should be something good for everyone but it’s actually the worst."
Pros: "At least they keep you informed of the delays"
Cons: "Being on time"
Pros: "Efficient boarding"
Cons: "More comfortable seats"
Pros: "The crew was ok no contact no interest on mi is ok"
Cons: "The checking line ,soo bad , need much improvement!"
Pros: "good crew-efficient"
Cons: "uncomfortable seats-nopadding"
Cons: "I arrived at the airport on time, I had Mobil check in, went to boarding, waited for my turn. after an hour, my docs were check. then I found out that I had lost my coding form. I was directed to immigration to get a replacing form. On my way back, the tripulation didn't let me inn. I was 15 min. b"
Cons: "Arrived at the gate at 12:05pm as we were in a different gate due to the airport screens being incorrect. The rule for boarding is that the flight closes 15 minutes before departure, which would have been 12:10. Omar Rivera, argued with us for minutes and did not let us board. Horrible service"
Cons: "They need to look after their passengers. For example I was running 10 minutes late from when I found out that they were boarding the flight and none of the people from the checking stands where telling me what I could do or were to go. Especially if they are seeing me struggling with my luggage."
Cons: "luggage waiting time and boarding"
Pros: "Seat was so uncomfortable"
Cons: "Better seat more space"
Cons: "My wife needed a little water to take some essential medicine. She asked flight attendant for some water--over 30 minutes she asked 4 (four) times! Finally the attendant brought a plastic glass of water --which was HOT--not warm, HOT. I complained, only to be told they did not have cold water..."
Pros: "Nothing Volaris made us miss our flight and they charged us to be on the next flight tomorrow."
Cons: "Everything could be better."
Cons: "Everything they over charge on everything and they forgot to send our luggage so I had to wait till the next flight to get my luggage to get are boarding tickets the wanted to charge us $7 dollars for each person and for each luggage they charge us $50 dollars per when it should of been $26 dollars"
Cons: "The gate change of the flight was not properly notified."
Pros: "No water you have to pay"
Cons: "For everything they not given you a glass of water"
Cons: "The line to check in was extremely long and not organized at all! I waited 3 hours to check in my bags!!! I have never had to wait that long! We almost missed our flight. By the time we got bags checked in and got to the gate they were almost done boarding!"
Pros: "Great service"
Cons: "Charge 50 dollars for one baggage. when other airlines charge 25. Bad service."
Cons: "After landing we waited 30 minutes inside the airplane Very tight space between seats"
Cons: "On time...smooth flight...thank you Volaris"
Pros: "I was not allowed to make changes even though not even 24 hours had passed since the booking."
Cons: "Change would cost more than flight cost."
Pros: "I honestly only liked the flight to Mexico, check in gave us emergency exit seats, and the plane was not full."
Cons: "I arrived to the airport at 9:30am, I waited in the check in line for over an hour and 30 minutes. Until the time was 11:10. That's when they started pulling people that were flying to LA(flight 918) out of the line to check them in so they could board. I didn't like the fact that once we boarded the plane, we sat for 40 minutes. Not moving at all. The entire flight was bumpy, although not the pilots fault. Very uncomfortable. We were skipped for no reason when the flight crew was handing out the customs paper. Then we were also skipped when they were handing out the drinks and food(which isn't free anymore). Not even water was free"
Cons: "The worst thing is the line to check in. I printed my boarding pass and I still waiting 45 just to drop off my checked bag."
Cons: "Bad customer service"
Cons: "Overbooked and Cancelled. Never booking through KIWI again!"
Cons: "Rude crew worker's"
Airlines flying from Mexico to Indianapolis have enacted additional safety measures and adjusted policies to better accommodate travelers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters
Masks required on board, masks provided
Social distancing seating
Middle seats unavailable to book
Testing for antibodies, testing for symptoms
Waiving of change fees. Search flexible flights