Daily cleaning, installation of cabin HEPA filters
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Scores according to KAYAK customer reviews
Cons: "see above."
Pros: "There is not much to like when you over charge for seats and have staff who don’t accomodate for family to sit together or someone with a disability who needs to use the restroom often to sit on an aisle seat."
Cons: "Staff has horrible attitude. Price for seats and luggage is ridiculous."
Cons: "Was missed due to delayed flight"
Pros: "Flight was great!"
Cons: "It was an older plane. We liked the flight to Miami that had the super modern technology with the screens on every seat back to watch movies etc. This plane was kinda lame."
Cons: "Inside the airplane was freezing the whole trip"
Cons: "Seats and space"
Pros: "Plentiful wine. On time departure and arrival."
Cons: "Food. Pasta was un-eatable. Cutlery flimsy. Napkin like a kleenex."
Pros: "It was worth while upgrading to premium plus for the first time I was actually comfortable flying the crew is always kind and caring and the food was. Better than usual. Unfortunately Heathrow employees board handicapped people and the are horrible. They didn't come to board us until the plane was 75 percent boarded which is just unacceptable for a wheelchair user who cannot stand. BA had to stop boarding to get us aboard the plane with the help of BA crew who are great."
Pros: "Leg room between seats"
Cons: "Temperature in the aircraft was extremely cold and when I asked the stewardess for a blanket one asked the other if there was a spare blanket and very bluntly answered no. Only toilet in economy class was cloughed up and was not functional therefore a very disgraceful situation, they sent me to the other toilet in 1st class area and there I notice several blankets on empty seats after I was told there weren’t any spare blankets."
Pros: "I Was expecting a bad flight being an aa plane but it was honestly one of the best flights Ive ever had. Modern and clean plane with awesome entertainment. Kind staff, tons of snacks and yummy food"
Pros: "Pilots were excellent and flight crew was good."
Cons: "I signed up for a British Airways flight and American Airlines flew the route."
Pros: "Food and a/c"
Cons: "Two hours delay."
Pros: "Nice aircraft,"
Cons: "let down by unattentive staff and felt more like a budget airline with the fact that you have to pay for meals"
Pros: "The fact that there were recently released movies in the system."
Cons: "4 1/2 hr delay in out trip. Losing our connection and rude crew."
Pros: "I didn't make the flight due to a delay/cancellation."
Cons: "I missed this flight."
Pros: "777-300 - Good room in main cabin extra. Good entertainment choices. On time departure."
Cons: "Breakfast is terrible - too much sugar!"
Pros: "unAnnounced gate change"
Cons: "Running in airport"
Pros: "Boarding was very efficient"
Cons: "Stewardess were not very friendly. Plane apparence inside was not updated needs overall refurbish Having to pay extra for 1st luggage and seat selection"
Pros: "Crew was excellent."
Cons: "The connection in Chicago was 3 HOURS late with several gate changes. People on the desk were rude and never explained what was wrong. They didn't even announce the gate. change. I got it from Kayak."
Pros: "It was an ok airplane, entertainment system worked"
Cons: "The flight was delayed 2.15 hours and didn't even offered water or anything, after a while they said if we wanted we could go out of the plane... really bad!"
Pros: "Very nice staff"
Cons: "Pretty much everything"
Pros: "Good meals"
Cons: "Could not get seats together with my husband"
Pros: "The crew for the most part were friendly. Boarding was easy enough"
Cons: "The one thing that stood out was that the flight attendants weren't offering water outside of the regular beverage service. I've never been on an international flight where there wasn't almost a constant flow of water. I was so parched after 8 hours. It seemed unusual. Also the seats are so small. I'm only 130 and 5'7" and it was a tough ride"
Pros: "Staff was professional. Beverages were plentiful. The quality of the wine was actually quite good."
Cons: "Not enough toilets for the number of passengers."
Pros: "Absolutely nothing. I was upgraded from business and would have been better in business."
Cons: "The seats were horrible. The tv screen was so old and small I could barely see anything, and the sound kept cutting out. The food was the same quality as business class with less choices and no menus. The staff kept forgetting to clear the table or refill my wine glass. I never had to use the call button on a flight before, but on this trip I was constantly hitting call or flagging people down. If I had actually paid for 1st class I would have been livid."
Cons: "It didn't happen"
Cons: "Didn't happen"
Pros: "The trip, in general, was nice. The food quality and the available entertainment are good. the crew is nice."
Cons: "I had one of the smallest seats on the jet (window seats)."
Pros: "Excellent entertainment options"
Pros: "Everything. I had no problems at all when coming to Barcelona last week!!"
Pros: "I like AA because they are honest and kind. I received good value for my money."
Cons: "No volé en LATAM si no en AA y en esta compañía al principio no sabían sobre mi reserva y cuando si, no pude hacer el checking online, sino solo en el aeropuerto , en ambos vuelos"
Cons: "Liked it all."
Cons: "A little bumpy"
Pros: "Flight was on time. Easy boarding. Smooth flight."
Cons: "In flight entertainment was below expectations"
Cons: "Los espacios entre asientos son muy incómodos."
Cons: "All. The worst airline in the world"
Pros: "Segundo vieja con American Airlined y segundo fiasco. No vuelo más con esta ruta si la compañía que o uypera el vuelo es AA."
Cons: "Siempre embarque con retraso. Asiento poco cómodo, comida pobre, tripulación no habla español, el monitor de mi asiento el sonido no funcionaba correctamente y las películas escasas y fuera de temporada. En los dos vuelos que he realizado he tenido el mismo problema."
Pros: "Price, boarding process and seats were good"
Cons: "Crew was border line rude, and for sure neither attentive nor pleasant, food was really really bad."
Cons: "When we arrived at AirPort El Dorado, we discovered that our flight was cancelled/has been changed without warning us! They scheduled us a new flight with Vianca and Iberia: Bogotá-Madrid + Madrid-Brussels. My partner and I could not sit together on any of these flights! 1 of 10 hours and of 2 hours! I would NOT recommend AA to anyone! This was full responsability of AA!"
Pros: "The only thing I liked was how polite and helpful the staff was at the airport."
Cons: "The flight attendants both seemed unhappy and we're not very polite. They hardly came through the cabin at all. It took a while to get anything. They mostly just stayed in the back talking to each other. The pilot didn't greet us. Just stood there when we walked in. And there was a kid screaming for most of the trip. My seat was broken and wouldn't recline. This was my first trip flying, and on the trip to Miami I flew with Delta. The service with them was tremendously better. I was really disappointed."
Pros: "Getting off of that plane."
Cons: "I understand delays happen and are sometimes out of your control. However, customer service is something that you can, should, and must control. I witnessed a lack of self control of the American employees (including a Supervisor) and every point of my trip w/your customers. I was embarrassed for the American executive team."
Cons: "the flight did not have charging areas on the plane for phones for the regular seating. also, the seating was much tighter and our arm rest was not functioning. On all the planes going to our destination the accommodations were much different."
Pros: "Very professional and friendly."
Pros: "Volare con American"
Cons: "No snacks offered! No alcohol drinks offered!"
Cons: "That it got cancelled"
Cons: "$45 for a carry on? Seats are like folding chairs. They don't even recline. Metal tray is so small it wont even fit an I pad. $3 for a bottle of water? no snacks, beverages and a barely padded metal chair that doesnt even recline?"
Cons: "50 minutes late with no warning"
Pros: "The crew was friendly and helpful."
Cons: "Had to sit on the tarmac about 30 minutes on arrival in Indianapolis because another aircraft was at our gate. Why couldn't we have gone to a different gate? Arrival was at about 9pm and the airport wan't that busy. This was uncomfortable. Would have been a good time to hand out free snacks and beverages or drink coupons for a future flight."
Pros: "Cost effective"
Cons: "Seats extremely uncomfortable... but you get what you pay for"
Cons: "Fees for everything! Checked bags, in flight snacks/drinks, everything! Flight was delayed due to airline error, but staff did nothing to demonstrate they were sorry for the delay. Pilot apologized, but there was no other effort to remedy the situation."
Cons: "No entertainment on the plane at all. Also no food. We had breakfast that day and that was it. There was no time to get some food during the stopover in denver, so we ate nothing until 9 pm that day. Employees were kind of rude too for no reason. They kept advertising their creditcard. Wouldve been enough to say it once during the flight, but instead they kept on talking about it for the whole flight, which was super annoying!"
Pros: "Felt like sardines in a can flying. Didn't k ow ya had to pay for your seats that makes me sad."
Cons: "Seats are extremely uncomfortable. I was hurting even if my flight was only 3 hours. I was dreading the return flight. Seats don't lean back either."
Pros: "The crew was better than expected."
Cons: "Have to pay to select a seat?? Carry on is $40. Checked is $35. No Skycap. I won't be flying Frontier in the future unless they decide to go to Southwest management school."
Cons: "Might as well take flying school bus and pay tons of money to do so. Cheap experience that's not cheap at all after they chafe charge you for every possible thing. My new least favorite airline. I will never fly them again."
Cons: "They delayed this flight until 945, published it on the screen at the gate, we left to grab a drink, upon coming back to the gate at 9:20, the plane was GONE! Frontier is the worst consumer experience in any travel category I have ever had."
Pros: "I arrived alive physically. Emotionally I was dead. I will never fly Frontier airlines again. You get what you pay for."
Cons: "Every single experience."
Cons: "Arrived at baggage check 40 minutes before flight and no one was working the check in area. There was just a sign that said kiosk closes 45 minutes prior to boarding. Not take off but boarding. I had checked in online early so I had my boarding pass. Just needed to check my bag but there was no one there to do it. Then while looking for a new flight I hear my name called on the loud speaker to come to the gate for the flight which was just salt on the wound. I have never had any issue making it onto a fight on any other airline when I was 40 minutes early to boarding. Frontier just had no interest in assisting. Will not be flying with them again"
Pros: "The flight attendants were helpful with placing my wife's crutches in the overhead bins and getting them after we had landed."
Cons: "My wife was injured on our trip and was on crutches and using one of the wheelchairs. She was not offered a seat that would be easier to get to and was not offered to board early to make things easier. There was also a child in a wheelchair that did not board early. All of the passengers were very courteous but this is the first airline that I have ever flew with that did not offer the early boarding. I also felt that there are a lot of hidden fees with baggage that make your flights just as expensive if not more expensive as other airlines."
Pros: "Southwest is pretty much my only other option to fly diect from MCO to IND. Southwest would charge me 3X as much for basically the same experience. Sure, Southwest might not charge me $1.99 + tip for a can of soda, but that's because they charge me $100s more on the airfare. I'll take $1.99 can of soda any day. The flight was on time. Boarding was simple and stress-free. The crew was friendly and efficient. The seats were a bit cramped, but not intolerable for a 2 hr flight. I could have purchased an aisle seat for about $30 more, which would still be cheaper than Southwest, but I chose to save money instead. I like having that choice. My baggage arrived intact and on time. Why would I fly with any other airline at these savings?"
Cons: "No food or entertainment."
Pros: "Hate being nickeled and dined. The stewards had to be salesmen. The whole experience just seems degrading."
Pros: "Super on time service. Unfortunately, with all the add-on charges, I won't opt to fly Frontier again."
Cons: "Extra charges for everything. Charges to reserve a seat and for coffee??? Really? I started to wonder if they were going to give us real seats or just strap us on the wing."
Pros: "Flight crew was awesome and the flights went well"
Cons: "Counter did not open until 2 hours before flight, and it took about an hour to get our checked bags at final destination at ORD. Way understaffed in ORD"
Pros: "I don't think it is right that you can't get a complimentary cup of coffee or a Coke product. To me that is a step too far in lack of hospitality. I don't care if I get entertained. I can read a book that I bring along. I also did not like that I had to purchase a seat to ride the plane. That seems wrong to me."
Cons: "Guess I put my thoughts in the wrong box. Read my suggestions in the other box please"
Cons: "8 dollars for a can of soda? really?"
Pros: "Flights were on time. In flight staff were courteous. Plane was clean."
Cons: "I was very disappointed to learn at check in that I must pay for carry on bag. I also was disappointed to learn at check in that I had to pay for seating. Seats were very small and lacked much for cushioning. I felt deceived with the whole process."
Pros: "the staff was curteous"
Cons: "the food cost money the seats were uncomfortable"
Pros: "The Cheap ticket price."
Cons: "The scam-like way they make up for that cheap ticket price by charging for everything. I was held hostsge at the gate by a representative checking tickets who said I can't get on the plane until I pay $60 for my carry-on bag. Which on most airlines is free but not on frontier, nothing is free all the way down to charging $2.99 for a can of soda or any drink for that matter, no peanuts pretzels, nothin, charge, charge, $35 to pick your seating assignment. I Will never fly Frontier again, they are on the Frontier of scammery and fraud. Btw I called and got my $60 back after a relentless effort on my part on their customer service phone number."
Pros: "There is noting positive for me to say"
Cons: "Once I payed for the overpriced checked luggage fee and the hidden carry one fee and then had to purchase a seat on every leg of my flight, it cost me $166.00 to print my boarding pass. WHAT!!! Biggest scam I of airline moguls I have ever dealt with. Not only will I never fly Frontier again or never recommend Frontier to anyone, I will surely go out of my way to make sure everyone knows what a rip off it is to fly Frontier. I could have flown on a decent airline non-stop with a soda and maybe even a movie for what it cost me to fly frontier."
Pros: "People where nice."
Cons: "Two Dollars for a bottle of Water... Seriously"
Pros: "overall we were most happy with our experience we have never traveled on Frontier not used to all the separate fees but, it was all good!"
Pros: "It was a smooth experience"
Cons: "Paying for carryon and a seat"
Cons: "the appreciation of the name of airport"
Cons: "I don't like how Frontier charges for everything. Paying for a seat seems ridiculous."
Cons: "Yet another flight with frontier that was delayed by more than an hour. And like the last two times I have flown this airline no announcement was made that it would be late. With this becoming more common I will not be choosing this airline again."
Cons: "Paying $30 each way per carry-on is ridiculous. so you save $50 on the ticket by flying Frontier, but then you are charged for every bag you bring with you. Only water or coffee was offered for free, everything else you had to pay for! If you wanted to pick your seat you have to pay. If be scared in an emergency that they would make you pay for an oxygen mask. We will never fly on frontier again."
Pros: "People were friendly & the flight was smooth - great pilot giving updates as we flew to our destination"
Cons: "Nickel & dimed for everything No complimentary drinks/snacks Seats cost extra & so does carry on baggage You think your getting a great deal on a flight until you go to check in & the cost of seats & baggage increases your price by at least $80 round trip"
Cons: "The folks checking us in at the gate were UNBELIEVABLY rude. Unhelpful. Not knowledgable when I asked about a policy. And THEN was charged for my bag they said was oversized by dimension even though it fit into the bag sizer without a problem."
Pros: "After packing our bags and checking in online the night before we found one bag was over 50 lbs. Great lady on the phone helped us add a bag for $30 rather than excess fee of $75 and no fee for canvas shoulder carry-on of book and magazines. From there it was a smooth trip in both directions."
Cons: "The price for ticket does not include Carry-on items, which added $60 to the trip! But wait, there's more - choosing a seat costs you, too. We paid more to choose a seat closer to the entrance, hoping that would give us better seats and a bit more leg room - nope, for $20+ i still had my knees crushed against the seat in front of me, a rock hard chair with dirty headrest and plenty of cold air coming from the window. And to make it even worse, you can get one cup of water for free - everything else is for purchase only. Frontier is the worst air flight company I ever used! Never again!"
Pros: "I have been using Frontier regularly but amj done. Their on time record is poor, customer service is poor. Now they have made the seats thin and uncomfortable, tiny seat tray, seats don't recline at all and now, during my short trip, they raise luggage prices again. Hello Southwest!"
Pros: "Everyone was extremely nice and accommodating. One flight attendant was even comedic. The seats were typical of any airline. Sure, they charged for soft drinks and snacks (water was free) but my round trip fare was only $38! I would not hesitate to fly Frontier again.."
Cons: "Not a thing"
Pros: "This was the fastest time I've ever gotten off a plane. It was great!"
Pros: "the crew wa s nice"
Cons: "had to pay for carry on. Only served a glass of water. I thought they were kidding. Had to pay extra for any seat. Price in kayak was deceptive after paying for a seat and carry on. Final ticket was $80 more with no other choice. They heavily pushed their credit card during the flight."
Pros: "Cleanliness, efficiency, on-time, one class plane"
Cons: "The only thing that was free was water."
Pros: "Crew was nice"
Cons: "Old plane, smelled bad."
Cons: "Only problem was I was flying out to salt lake city on Nov 5 and there was a bad wreck and was there 10 minutes before leaving, but couldn't cause I had luggage and c opulent leave or take.......was STUCK. SO had to pay another 126 dollars to be able to fly to see family. Didn't feel that was fair, due to wreck on toll way to get to airport. But other than that, service, boarding, flite, hostess, luggage and convince even pilots were absolutely generally wonderful and professional. Great breath of fresh air. Will fly to houston if availability in Jan or Feb with your airline. Love, love, love. Thank you. Pamela Pottorff"
Pros: "It was ok. Basic Airlines without alot of extras. Seats were ok. Staff was ok. I wasn't expecting much but a safe trip so I got what I paid for. Overall just a basic good experience."
Cons: "Charging for bags. But most arilines are doing this, so it was expected. I still put it in the dislike category though,"
Cons: "$30 for Carry On. i get it. Business Model, low dollar fare, ...... Eventually (with carry on) same price as everyone else."
Cons: "A little late"
Pros: "The crew was awesome!"
Cons: "The most uncomfortable seats in the sky. Charging for carry-ons and even sodas seems very "cheap". The only thing provided in your fare is an uncomfortable seat, a seat belt and free cups of water. Unless it's some sort of evacuation, they'll NEVER see me again."
Cons: "Hidden fees. Uncomfortable seats. Small trays. No leg room. Gross bathroom. No amenities."
Cons: "Allow carry on for good pricr"
Pros: "The crew was friendly. The trip was relatively painless."
Cons: "The landing was extremely rough. Other passengers were smelly. Those seats are so small if you’re anything larger than petite you’re immediately encroaching on someone else’s space."
Pros: "Crew members were extremely helpful and nice."
Cons: "I was charged for everything they could possibly charge me for, the plane was disgusting"
Cons: "I got charged for a carry on yet they made me carry it on! It makes no sense. I am never flying Soirot again"
Pros: "New planes. Friendly staff"
Cons: "Seats did not recline. Seats were very hard. Baggage fees were just so high. 45$ for a carry on."
Cons: "TSA check in"
Cons: "The baggage check in process was unorganized and slow. You need better signage and people that can give clear direction."
Pros: "Got there fast"
Cons: "didn't like the fact I had to pay $52 for my baggage"
Cons: "We arrived at 3:20 for a 4:05 flight, attendant said we couldn’t board and were too late, I’m a Delta skymiles member and frequent flyer with American Airlines, I’ve never know an airline where you have to be there 50 minutes in advance, we were at the gate and they said no, how long does it take this horrible company to close the door."
Pros: "Warm temperaturw"
Cons: "Rude staff, uncomfortable seats (does not recline)"
Pros: "Horrible they canceled my flight I need my money back the worst"
Cons: "Should have given a reason and apologize for delay and may some snacks on the plane to make it feel better."
Pros: "Much to my surprise there was leg room. I'm tall-ish (5'9) and flights can be rather cramped."
Cons: "Didn't realize you had to pay for luggage online to avoid a ridiculous fee. I spent equal amounts on checking 1 bag as I did the ticket itself. I might as well have flown Delta for that price."
Pros: "Boarding was easy and left on time"
Cons: "Charging for water"
Pros: "Better Boarding gate area in ATL compared to ORD. Quicker ground crew support at O'Hare on arrival. Gate agents announcements were timely"
Cons: "On my trip to Atlanta, I paid 52.00 for my luggage to ride because I was told i needed a ticket after telling the representative my luggage fit inside the sample boxes. After paying I get to the flight gate and i see people with luggage bigger than mine. I asked how much did it cost to bring it on and they told me it is free for one piece of luggage. So on my way back to Tampa I didn't mention anything about a bag and it was free. I feel the representative should have told me it was free to take it on."
Pros: "Flight was smooth, crew was great, boarding was easy, excellent trip."
Cons: "I was told that I could bring my carry-on on the plane for no extra fee and when I arrived at the airport I was told that my bag would have to be an extra $69. If Spirit has a different policy for carry-on than other airlines they should let that be known in advance. I even reached out and called the airline in advance because this was my first time flying Spirit and I wanted to make sure everything would be set."
Cons: "Going to Fort Lauderdale: the flight attendant was very rude towards another passenger because the seat was double booked. Overall chaos and unprofessional"
Pros: "The flight was not delayed, in fact it left early! Fast boarding."
Cons: "The seats were uncomfortable. It was a clear day without many clouds, but somehow the pilots on both of my flights weren't able to hold the planes steady during the takeoffs, climbing to altitude, and approaches for landings. The planes were wobbling a lot---like they were no longer on smooth automatic pilot."
Pros: "The fact I eventually got to Orlando."
Cons: "The plane was delayed six times! We were supposed to arrive at 11 an instead got in at 2 in the morning! The air conditioning on the plane was broken! The pilots were late, and the gate agents were not forthcoming with information. They were very rude, and I understand they are stressed, but so were the passengers who were looking at the only option being cancelled flights and missed opportunities!"
Cons: "Missed boarding by five minutes and they were no help."
Pros: "Seats were pretty roomy and comfortable. Airfare was inexpensive."
Pros: "the plane was on time and big"
Pros: "I was on American Airlines"
Cons: "Several flight delays,... finally after several hours flight cancelled due to no pilot. Voucher for a low class Days Inn hotel in a dangerous neighborhood. Next day flight scheduled for 9am...it was delayed again leaving Atlanta 1245. My sister who has cancer suffered a stroke andit was an inconvenience. Some of the agents rude not helpful at all. At all times.es if I'm spending my money..you should be professional at all times."
Cons: "They closed the gate early and 30 of us were unable to get our flight to Orlando. Because we "missed" the flight, they also cancelled our return and kept the money. Crooks!"
Cons: "After paying $50 for my checked piece of luggage, Spirit employees decided to leave it in Atlanta. I was offered nothing to make it right, except that they would deliver it to me once it arrived the next day. Probably the last time I fly Spirit."
Cons: "very uncomfortable cramped seating"
Pros: "FLIGHT DETAILS : Mr INAM Rabbani. FLIGHT NO NK541 CONFIRMSTION CODE : PHFHKE DATED : 25 FEB, 2017 Please refund my US DOLLAR 55, charged for my bag through my Citibank card. Cards code : 715. Please also give me compensation for giving me mental agony."
Cons: "I was travelling from Atlanta to Tampa on 25thfebrury 2017. The birding cards were issued. First it was announced several times the flight was delayed. Finally the flight was cancelled. I paid US 55 for the My only bag. The amount has so far not refunded in my account. My fight number was NK541. Confirmation code is PHFHKE. My name is Inam Rabbani. Please refund my money into my account."
Pros: "The crew was very friendly and helpful"
Pros: "I haven't enjoyed flying Spirit in the past but this time was much better. Flights were on time, staff was courteous, and didn't have any unexpected issues with baggage."
Cons: "I was suppose to get a refund because I cancelled within 24 hours of making the trip and I was told I was going to receive one but I never did."
Cons: "I did not appreciate any of the tactics used to increase the amount to pay for carry-on baggage I have always brought a carry-on for a dozen other airlines and never got stuck paying the exorbitant rates that I was hit with from Spirit Oh sure, you have the measuring display there but hidden from view and not told to put your suitcase in it. Ours were off by a few inches too big. I didnt know until I was boarding that my bag was too big along with my wife and had to pay an extra $200 to have the bags checked. $200!!!!!!!!!! They said they made an announcement but between phone calls and bathroom i missed it. Who would have thought that our bags would not fit. On the return flight I went on-line to pay for the same baggage and it cost me $50 each or another $100$300 total which was more that the flight cost was. A complete rip-off. Your staff should warn at the ticket desk about the baggage rather than have that obscure baggage measuring rack. Please call me at 218-966-8787 Jeff Maki"
Cons: "It was a surprise to find out that for carry-on I would be charged $50. That was revealed at the time of check-in!! Flight was delayed by 30 minutes. Reason given was one of the seats needed cleaning as someone had threw-up!"
Cons: "I was flying with Spirit Airways from Boston to Atlanta on the 5th of August 2016. Unfortunately, I missed the flight due to my flight with Delta Airways being delayed in Amsterdam. I had booked a return flight with Spirit Airways for the 25th August 2016. I understood, of course, that this was not the fault of Spiirt Airways that I missed the outbound flight. I went to the check in desk, explained that I had been delayed in Amsterdam and could they possibly get me on the next outbound flight. As it turned out there was not another flight available for two days. So I explained to the staff in Boston, that I would try and get a flight to Atlanta with another Airline. Which I was able to do for the same evening. However, I made sure to tell the Spirit Staff that I would be traveling on the return flight, and the lady confirmed that this was fine. My express words were, I know that I have missed the flight, and thats OK but I am checking in now and want it confirmed the my return flight is still booked and i am checked in for it. The lady said Yes , that will be no problem! She also gave me the contact number for customer service, so that I could phone them and see if there way anything I could do.I was informed this was a free number and when I phoned it, I spoke to somebody in India, whom I could not understand, a few minutes later my twenty credit was gone, so obviously NOT a free number! I found another Airline to take me to Atlanta. So I was happy in the knowledge that my return flight with Spirit was fine and I was checked in for it. However this turned out not to be true! I received an email from Kayak a couple of days later, to say that , as had not checked in, both flights had been cancelled. Of course, I was furious, I telephoned Kayak to see if there was anything I could do but they told me I must get in contact directly with Spirit, which I did. It was, once again, the customer service number, in India! They told me I would have to go to the counter in Boston and ask why my return flight was cancelled. At this time I am in Atlanta and asked them, did they realize how far Atlanta was from Boston!! I also asked to speak to a Superviser, at which point I was cut off! I then telephoned again and asked was it the normal procedure to cancel both the outbound and return flight, if the outbound flight was missed. I did not get an answer to this question except to say they did not know, again I asked to speak to a Superviser to be told no. I had checked in, as far as I knew, the return flight had been paid for, so I do not understand or accept that they had any right to cancel my return flight. I also had no choice but to rebook my flight with Spirit because I had to get my connecting flight from Boston on the same day. This cost me $211 plus $50 for my check in bag. Given that I had already confirmed with Spirit, this is a total disgrace and I have been treated very badly by them. I fly regularly and have never encountered anything like this"
Cons: "price didnt include normal sized carry on"
Pros: "I think Spirit is trying to give its clients a good fare when flying. The problem is they nickel and dime you to death for everything. What does a can of soda cost? Maybe 15 or 25 cents when you buy it in bulk. But they charge $3.50 or so for a can of soda and to top it off its not even that cold. There planes are very uncomfortable, you can't recline back an inch, they're fixed in one position. Also there flights are always delayed, so if you have to be somewhere in a hurry, forget it your not going to make it. However that being said I do have to say that there crew was very polite and attentive, even humorous. If they could find a way to include certain things in the booking price I believe they would be more successful. I personally will not fly with them again. I prefer to pay a little extra and get more for my money in the long run. That's just my two cents!"
Pros: "People. Where nice."
Cons: "Under carage noisy."
Pros: "The food options."
Cons: "That the seats don't recline, that the attendants are rude,"
Cons: "Boarding times kept changing. First being delayed and then changed back to on time. I almost missed my flight."
Pros: "It was a smooth flight."
Cons: "Spirit charges extra for almost everything; picking a larger seat, $3 for a soda, up to $100 for a carry on bag. There were some people that didn't know they could only have 1 free personal item, like a purse, and an actual carry on bag had a cost."
Cons: "Delay delay delay delay cancel. Called customer service and they said they couldn't help me. Waited on phone for an hour to finally get somebody to help me reschedule the flight for 6 hours later."
Cons: "We were delayed for an hour and it took 45 min for someone to tell us the problem. Already a late flight was made even later."
Pros: "They charge for everything. Even your carry-on."
Cons: "Like nothing about this airline. I will only fly with Spirit of they are absolute only option"
Cons: "Love it but little delay"
Pros: "I almost swore off Spirit a few years ago, after terrible customer service and unclean planes etc. This trip has made me reconsider. The crew was the best asset. They were entertaining, so pleasant, joking and engaging with customers all while being professional and efficient. Better service than the "premier" airlines that I have recently flown. We were more inclined to order drinks and food onboard because we were in good spirits and felt that we didn't need to wait until touchdown to allow vacation to begin. Thank you for a great experience (it was the same crew for both legs)"
Cons: "Bummer that the seats don't recline (but for short flights, not terribly bad) We had a layover on both legs of the trip, however were unaware that we would not be switching planes. We had to choose to run off the aircraft to grab a sandwich etc vs waiting 3 more hours to eat. When we decided there was enough time, we made no stops, walked off the plane and to the first food booth we saw, and we walked back to the gate and sat to eat our food. Only after watching someone else run onto the jet bridge, did I ask the gate attendant (who was 5 steps away from me) if we needed to board. She casually said "oh yea, we're going to close the gate in 2 minutes" !!! there was no overhead page/announcement/ or her asking if we were on that flight (when she had seen us de-plane and ask her directions, and could tell on her flight logs that some people were still to board). We were super lucky not to miss that flight and I wish we felt that she was working in our best interest. --This was the only lacking part of our flight. --maybe on boarding tickets, you could ** and state that both legs are on the same aircraft? So we could plan ahead? -- perhaps train gate attendants to page prior to gates closing if not all passengers are on board (like all other airlines do) Thank you for considering changes and feedback"
Pros: "Friendly, efficient crew. Arrived to destination ahead of schedule. Very affordable ticket price."
Cons: "No frills at all - try to upcharge for everything: bags, food, seat selection, etc. It is definitely a budget airline."
Pros: "Nothing this was awful"
Cons: "The fact that this was the only flight for the day, and with over 30 people checked in but not boarded they tried to close the doors and leave. Airport was packed and people had hard time making it to gate. Had to convince them to open back up"
Cons: "Late take off and arrive. Then flight back was cancelled. I was stuck in trying to get home to my son."
Airlines flying from North America to Indianapolis have enacted additional safety measures and adjusted policies to better accommodate travelers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters
Masks required on board, masks provided
Social distancing seating
Middle seats unavailable to book
Testing for antibodies, testing for symptoms
Waiving of change fees. Search flexible flights