Daily cleaning, installation of cabin HEPA filters
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Scores according to KAYAK customer reviews
Pros: "Seat was ok"
Cons: "Had to take a bus to the plane at SFO. Wouldn’t have taken this flight if I had known, but they don’t tell you this at booking. Also, was told carry on back wouldn’t fit in overhead and that I had to check it, which isn’t true as I saw other passengers with my exact same bag who didn’t have to check theirs and it fit."
Cons: "I didn’t know my seat on my 3rd flight and had to move 3 times"
Pros: "Very nice, very friendly crew."
Cons: "My luggage got lost."
Cons: "We waited on the tarmac for an hour for a flight that takes 30 minutes"
Pros: "Staff has been amazing from start to end. From check-in to onboard the plane, everyone was courteous and a delight! You’re a winner Alaska Airlines!!!!"
Pros: "Of the three flights on my trip this was the best. At least the cabin crew on this leg was friendly"
Cons: "Pretty much everything. But at least the wifi worked and the flight attendants didnt act like we were a burden"
Pros: "Arrived 30 min early"
Cons: "Having a gate at ORD. Waited on runway for 1.5 hours"
Cons: "Making my connection would have been better & customer service was not good at all"
Pros: "Boarding was quick and easy."
Cons: "Had to sit on runway before departing for quite a while."
Pros: "crew was amazing, timely boarding and deboarding"
Cons: "comfort and food"
Pros: "Loved the new menu in1st. class."
Pros: "The flight attendants on all three of my flights were nice and helpful as well as all the employees at each airport I visited. The food was good and I had a great time."
Pros: "Friendly & Fun"
Pros: "Plane was new - excellent entertainment system w a lot of movies to choose from; very nice staff; departed early; arrived early; got our bags within minutes of getting off plane. Probably one of the best flight experiences we have had."
Cons: "Nothing - everything was excellent! If there was something they could improve upon. It would be either improving the quality of the earphones or enable passengers to use their Bluetooth earphones."
Pros: "Quick boarding and flight was on time"
Pros: "Wonderful service. Thanks for everything.I thing was my best trip."
Cons: "That service in the airplane, the help over the phone. The price and everything. Thanks for everything"
Pros: "How short the trip was"
Cons: "The plane doesn't have TV's"
Cons: "Flight was delayed but no explanation was provided until we waited more than 30 minutes"
Pros: "I like their new designed overhead lockers. Good job Alaska airlines for making this Practical change."
Cons: "Since Alaska airlines now has good overhead storage for everyone, why not begin loading with the window seats and then working toward the aisle for more efficient loading time?"
Pros: "Appreciated the complimentary beer/wine"
Cons: "Scrunched seats"
Pros: "Short flight"
Cons: "Nothing to dislike."
Cons: "My luggage is somewhere else and I have fishing trip tomorrow and no cloths to keep warm."
Cons: "All good"
Pros: "Good boarding process. Good flight time"
Cons: "There isn't food."
Cons: "30 mins late"
Cons: "Flight was delayed due to a maintenance issue. We were put on a different plane and departed. Staff was very helpful."
Pros: "Comfort of the plane, especially compared to other airlines."
Cons: "I said hello to the stewardess upon boarding the plane and they were busy chatting about something on a cell phone. They never even acknowledged I spoke to them."
Pros: "It was smooth flying and made my wife at ease specially it was her very first time flying ever. Will fly Alaska airlines again."
Cons: "Nothing bad to say."
Pros: "Flight was on time. Crew was friendly."
Pros: "Attentive airline attendants."
Cons: "It would have been nice to have a meal option"
Pros: "Great pilot and flight attendants. Very friendly and accommodating."
Pros: "I have always flown with Alaska airlines and have always enjoyed my flight. I always will go Alaska if I can. No other airline gives you the same wonderful treatment they give you! Fast check in, courteous team, and they go above and beyond to make your flight as enjoyable as possible. Alaska all the way!"
Cons: "On the shorter flights there isn't anything to do to pass the time. So you hope your seated to a nice person to talk with so you can pass the time. Needs Wi-Fi, movie, or something you can do to pass the time."
Pros: "speed, efficient staff"
Cons: "the 400 bombadier was very cramped rough landings"
Pros: "Buying the ticket while out at sea was one of best features of using Kayak ."
Pros: "Slept most of the time - no complaints. It arrived a little early, which was great. Baggage was there when we hot to baggage claim."
Cons: "No negatives."
Pros: "Average, it was fine. Snack Box was awesome"
Cons: "No entertainment"
Pros: "The hospitality"
Pros: "Friendly crew, pilot updated us as we progressed, pointing out landmarks."
Cons: "Boarded early, then was delayed in departure. It was a warm day in achorage and way too hot on the plane until we took off."
Cons: "The customer service representative at the counter was cold, without a smile, and not having much eye contact while providing service and answers. That makes it an unpleasant experience while I needed to get a boarding pass."
Pros: "First time able to fly direct to Havana. Flight was underbooked, so had the chance to have a whole row for myself. Food for purchase options good. Free wifi for T-mobile customers and plugs to charge devices a plus."
Cons: "Nobody could tell me in advance to which terminal in Havana was the flight arriving. It goes to terminal 2, which is a smaller and ugly place. Especially returning, not many options to buy last minute things, and while there is wifi, they were not selling the cards!"
Pros: "Crew separated materials for recycling upon collection (cardboard, cups, trays)"
Cons: "Very limited film/tv selections"
Cons: "The seats are too small"
Cons: "5 hrs in the plane. No food, not even a little bag of snack!!"
Pros: "I liked healthy food options. I really like the upgrade option to a more comfortable seat in the exit row and a complimentary cocktail as well. I like the organized boarding back to front. It is much faster."
Cons: "I did not use entertainment so I couldn't really rate it. There wasn't anything that I didn't like."
Pros: "Nice plane. Nice people."
Cons: "Boarding slow. $17.95 Internet -- YOU KIDDING ME? This is 2016 people. You canceled my return flight and made me stay another day. Airport terminal too small and packed."
Pros: "Everything was awesome."
Cons: "Absolutely nothing"
Pros: "friendly crew"
Cons: "no in-flight entertainment option"
Pros: "The flight attendant was very attentive to our needs while traveling with 2 small children."
Cons: "The entertainment offered was very limited for a 4 hour flight."
Cons: "Pagar una maleta demasiado"
Pros: "The crew was very attentive"
Cons: "If the didn’t lose one of my bags on the transfer"
Pros: "Nothing at all."
Cons: "Not run late, have entertainment on board and provide better snacks."
Pros: "quiet, comfortable. good food in first class"
Cons: "people with "emotional support animals" should board LAST, not first"
Cons: "Long security line. Long wait to the gate after landing at LGA. Snack options are very poor."
Pros: "Very competent flight attendant."
Cons: "Flight was a half hour late. Pilot could have communicated with passengers. Gate 35X at National Airport is a terrible situation. We go down stairs to deplane, then wait for a bus to take us to the terminal. Not acceptable."
Cons: "Never made it. Stranded at LAX."
Pros: "Seat was okay. Crew was definitely amazing."
Cons: "I wish the seats were even just an inch wider and more legroom for really tall people like myself."
Cons: "Flight was delayed"
Pros: "Crew was professional."
Cons: "AA is rated next to last in being on time. It shows. Seats were uncomfortable. At least the interactive screen in the seat back worked well, and was informative."
Pros: "Seating was comfy with techy was to entertain yourself."
Cons: "Boarding was delayed due to the plane not being ready. Baggage handling absolutely destroyed my wife’s new luggage. Her suitcase came with a cover to help keep it clean. The cover was ripped in several locations and the whole side of her suitcase was blown out. We will have to purchase new luggage."
Cons: "A 41 min flight took 4 hrs..AGAIN. LAST THREE TRIPS AVERAGED 5 HRS LATE"
Pros: "The crew was good"
Cons: "More space in coach between seats"
Cons: "Popup ad in already terrible gogo inflight media playback site stumped entire plan."
Pros: "Great service from crew!"
Cons: "Satisfied all around..."
Pros: "On time everything"
Cons: "More refreshments"
Cons: "The food was really bad. There wasn’t a lot of variety in entertainment."
Pros: "This flight crew were upbeat and all smile. They definitely know what customer service should be."
Cons: "Only pretzels for food when you’ve been on a plane all day didn’t make me happy."
Pros: "On time, super help , confortable"
Pros: "Entertainment was good, meals were served, flight was on time."
Cons: "I expect better service from American Airlines, total disappointment. Given incorrect information by 2 gate agents concerning connecting flight delays."
Cons: "Person in front reclined the entire flight. I was squeezed in a a small box. Seats should not recline that much"
Pros: "AA hired a stewardess from Taiwan who spoke to us in our language. She and her team all made sure our journey was comfortable."
Pros: "Boarding was fast and easy. Able to leave early which really helped get me to my connection."
Pros: "The crew was ok"
Cons: "It was 1:45 late . It was American Airline, we had extra passenger on board. It took them long time to figure it out. I was so rush, I barely made the connectiog flight and I only had carry on luggage."
Pros: "I was pleasantly surprised that I was able to text via free WiFi in the sky. Oddly, this same service is unable to be acquired, once you’re in the United States. Leave it to Mexico, a beautiful country that’s struggling with so much poverty, to offer up free internet service instead of some silly $20 per flight deal which occurs once you cross into (at least on the surface) the wealthy, not so poverty stricken, USA! AMERICA! America, the same America that the side of the plane you’re flying in, is so proudly representing. Rich, powerful, fair America needs the extra $20!"
Cons: "I loved all of it. I have nothing to complain about. Thanks for a great experience!! Except, if there’s any way that I can extend a complaint about the Cozumel airport... I was SO disappointed that they no longer carry those delicious Doritos, that can only be found in Mexico. Their stores stopped carrying them and I nearly died of sadness! Just kidding guys. I had a great experience and I love Cozumel airport. It’s one of my favorites, honestly."
Pros: "The professionalism from the entire crew. Very smooth flight. The in-flight meal was very good ."
Cons: "Even dow we were late departing Santiago Chile, we made it to Dallas in good time."
Pros: "The food"
Cons: "There’s no WiFi"
Pros: "Planes were punctual and smooth flight"
Pros: "The planes were on time. On our way down to Cozumel. The pilot let me 4-year-old son see the cockpit. Which was AWESOME, they were great As well as the flight crew on the way down. The trip down was terrific, If AA had this level of service all the time I would fly with them all the time."
Cons: "The trip home was more of what i expected from AA. The check-in process was slow and i was overcharged for my bike, On the way down it was $25 the same price as previous AA flights, On other airlines, it also just counts as a piece of luggage. On the way home i was charged $150 oversized luggage, yet it was <50 lbs and within the size limits. The flight crew was not overall friendly. Very business like and not warm at all. If they were a restaurant i would not be returning. The locks on my bike case were both broken off. the case was not locked. Nor was this done by TSA as they would have left a note as they have previously done."
Pros: "courteous helpful & friendly crew and really great ground crew too"
Pros: "Crew was nice"
Cons: "Flight was rocky and delayed 4 hours"
Pros: "Great entertainment options, crew was great. Overall great flight."
Cons: "Boarding could have been faster."
Pros: "Very helpful and kind staff. Everything was on time and made for a great travel experience."
Pros: "Overall easy navigation."
Cons: "More signs for terminal to terminal navigation."
Pros: "was a pain checking extra baggage. No one seemed to know what to do.. Apart from that AA was good."
Pros: "Friendly staff. In-flight entertainment included."
Pros: "On time and very professional"
Pros: "Personal service and care by the ticketing to seat our family together"
Cons: "Seats are too small!!!"
Cons: "Poor management"
Cons: "A guy passed out prior to boarding, then they put him on the flight. We push back from the gate and start the engines and the guy passes out again. Now we are delayed 35 minutes. Why did they put someone one the flight that was clearly sick before he ever boarded then you make everyone miss their connection in Dallas. We got to the gate for our connecting flight 9 minutes before the pushed back from the ramp and they would not let us on??? WTF poor customer service!! Fly southwest from now on!"
Cons: "One flight attendant in my section (23H), plonked food down on the tray with a curt, "passengers-are-a-nuisance" attitude. Her male colleague, when I asked about a spoon for the tub of ice cream said "It's there. If you can find it, you can eat it." I am a 71 yr old woman, and was shocked to be spoken to with such impertinence. Had I not already been travelling for16 hrs, having started the day in the Occupied Territories, I would have reported him to the senior person on board. I was just too tired."
Cons: "Paying extra for seats"
Pros: "Fantastic first class seats and service."
Cons: "Baggage claim took extremely long time. It took a while before the baggage crew even became aware of situation."
Pros: "Everything about the flight seemed fast. From the boarding process to the landing process. It was a very fast flight. Much faster than Southwest Airlines."
Cons: "It was a 6 am flight and the crew looked like it was a 6 am flight. No smiles. No energy. They looked like they didn't like their job. Maybe they needed coffee."
Airlines flying from Mexico to Juneau have enacted additional safety measures and adjusted policies to better accommodate travelers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters
Masks required on board, masks provided
Social distancing seating
Middle seats unavailable to book
Testing for antibodies, testing for symptoms
Waiving of change fees. Search flexible flights