Food was just ok..had snack box :( Crew was very nice
The Alaska app and website were not fully operational. I had to spend about 15 minutes at the counter doing things that should have been completed online. The agent was very nice and helpful, however.
Could have service kiosks, had to find a gate with an attendant
Flying on Hawaiian Airlines was good. But, getting a boarding pass was a hassle. I booked what I thought was an Alaska Airlines flight that was actually a Hawaiian Airlines flight. I couldn't check in online. I had to wait for the Hawaiian Airlines counter to open so I could get my boarding pass which was a requirement for me to get in The Club or the Centurion Lounge. (I had no check in luggage so I didn't expect to have to physically check in.) The Alaska Airlines staff blamed the FAA for the problem.
Passengers were not informed timely of delays. The staff appeared like they didn't really care about the passengers.
Food and entertainment aren’t a thing on these regional flights. But it was a smooth flight. Could see gorgeous countryside through the large windows. The earplugs are a nice touch for the prop engines but the hum of the engines did not bother me. Grateful the option exists to easily get from A to B.
Both flights were delayed going to our destination and leaving, and communication about the delays was not great by the airlines, now the crews were phenomenal and great to be around!!
Both flights were delayed due to an incident at SEA. The problem really rests with inadequate customer & plane facilities for Skywest at SEA. You feel like you are in a cattle enclosure. And planes were sitting on taxiways waiting for parking so every plane was late. SEA appears to be over capacity. It is not a fun passenger experience waiting. But crews and flights were all fine. Alaska needs to step up.
Really good except my daughter's tv broke during the flight so she could watch tv
Staff are helpful and patient. I don’t appreciate the almost 5 hours delay and also the delay of our luggage and being switched from one carousel to another to pick them up.
I like for how they process during check in. It was very smoothly.
The flight was scheduled for 2:30 PM. Early in the morning we got a text message saying the flight was delayed and rescheduled for 3:00 PM. We got to the airport with that in mind. Then we got a message during check-in at the flight was rescheduled again for 2:30 PM. We almost missed our flight. In fact, our bags Were told that they would not make it. At the end, everything worked out. But it is very stressful.
Most aspects were good however if they assign boarding zones they ought to enforce them or why bother? My luggage from SAN-JFK-MAD was lost in NY so I without my main bag for two days upon arrival in Spain. They were helpful in tracking it and eventually delivered it to my hotel. The flub was because of a delay upon arrival in NYC. I had booked 2 1/2 hours between flights but we had to hold on the taxiway for an hour after landing while waiting for a clear gate which likely caused the baggage error.
Excellent check-in. Crew was good. Excellent communication from flight deck.
Great overall. There was a bit of turbulence so they could only serve water because too much turbulence for the carts. Was glad they prioritized safety though
Excellent flight, the planes were newer, they did a nice job with boarding, great service overall.
Great service. Flight was delayed while we sat on the runway for a couple of hours. Weather related. Staff made is very bearable. The steward servicing the first class cabin was exceptional. Thank you! 💗
5 hours of delay that could've been much shorter if Delta had taken the 1 hour delay they imposed on the flight before boarding to run any of the plane checks required for flight to find the hydraulic issue that required nearly 3 hours to fix. $24 of meal credit buys a sandwich and a soft drink. Poor communication within the terminal about what gate we'd be re-boarding from and when we'd be re-boarding.
Amazing flight! I have never noticed the uniforms of the attendants before in twenty years of flying except today when one female had the most amazing dress on. It was beautifully designed and showed she was in charge. I never dreamed I would google who designed Delta uniforms . The ultimate compliment is when another woman admires your outfit. . I hope your designer puts it on the market
It would be nice if was given wires ear buds. Overall was a good experience was able to sleep on the plane
It was not a good experience. When I went to check-in one of Alaska's employees told me I had to check-in with Hawaiian Airlines, which was on the opposite side of the airport. I made my way over and when I got to Hawaiian Airlines they told me I was in the wrong place. The employee saw the look of defeat in my face and was able to get someone to check me in and text me my boarding pass. I had to make my way all the way back to the other side of the airport and barely made my flight. I think it would be very helpful for employees to be more informed with these Hawaiian flights that are operated by Alaska so they are not rerouting people to the wrong terminals. Also, clear signage in the check-in area.
Same as ive said before. All airlines and TSA need a massive revamp.
Alaska airline sis usually great. However flying nowadays is so stressful and feels more like an interrogation rather than a fun part of the vacation experience. From the TSA to the cramped seating it feels like i am entering a concentration camp having my picture taken via TSA and being forced to have my body scanned. Then we are forced to sit in beyond cramped conditions where our knees are crushed into the back of the seat in front of us with almost no movement possible constantly being reminded to put our seats forward when we want to alleviate the horrendous pain of our knees being shoved into hard plastic. My knees looked like i had kneeled on gravel for 2 days straight after flying for a total of 14 hours for my roundtrip. I keep hearing from our elders about the jopys of flying in the 70s and 80s but now it feels like the joy has been removed as a means of acquiring more financial gain by the airlines. Not to mention that my flight via hawaiin airlines was delayed so long that i had to miss my connecting flight which then forced me to miss another day of work and the only recourse i had was a wonderful conversation with a lady via Alaskan Airlines when she got me a new flight the next day due to the delay. She was very pleasant and helpful. She got me onto a nother flight the following day but when i have to travel 2 hours from springfield Illinois to st louis it was a huge hassle having the delay in the first place. Not even the tiniest bit of compensation was offered either. Not a voucher, not a free meal, not a slightly better seat, just a reschedule when in no way was the delay or the missing of the connecting flight my fault. I want to reiterate that Alaska Airlines is really one of the best airlines overall. I fully understand they dont control the TSA, but it does effect the overall experience when TSA is making it feel like we are going through a re-education camp with rather strange videos playing on the walls the entire way through Security. With that said, Alaska should take cosnideration from years of past and make the flying experience fun again. I understand profit is important, but if just ONE airline made flying like it used to be 40 years ago and stopped making it such a money-driven experience, then i, along with many others would choose to fly more often. We see the smaller soda cans and we laugh, we see the tiny snacks and scoff, we see the ridiculous wifi costs and choose to not pay for it because we download our own prior to flying. Why not get everyone to use the wifi by making it like 2 bucks rather than 8 bucks? Make a much larger first class area with slightly lower costs so it doesn't feel like we are mere peons boarding a cattle car? Create some more leg room and watch how fast people are clamoring for your airline over others. Not one airline is actually catering to the general public, if they did, they would see so many people seeking out their airlines above all others and it is just that simple.
Both flights were late 2+ hours with ZERO communication from the airlines or their staff. No offers for compensation. WiFi didn’t work for streaming and they said to only use browsing but that didn’t work either. Waste of $$. No drinks only boxed water or apple juice. No snack. One of the worst flight experiences I’ve ever had.
The ticket and bag check in was chaotic at SEATAC. No clear communication or signage for bag drop off.
This was actually an Alaska flight. I was not able to check in online using the Kayak app or the web for Hawaiian or Alaska airlines. So I contacted Hawaiian and they advised that I had to go to the counter when I arrive at the airport. So I waited in line at the Hawaiian counter for 45 minutes. When I got to the ticket agent she advised that I needed to go to the Alaskan Airlines ticket counter. So I went to that counter which thankfully was not busy. I received my boarding pass and then went to security. I arrived at the gate as boarding was beginning. The frustration is that Hawaiian or Kayak should have directed me to the correct ticket counter. When it is “operated by” a average person doesn't know what that means. Kayak app was silent on what action to take when I was unable to check in online and Hawaiian just stated my ticket number and confirmation numbers were invalid. Communication is key and this process could be cleaned up. Thank goodness I am savvy and speak English, I can’t imagine this process for someone who may not be.
If I knew I would be on Alaska Airlines flying back, I never would have bought the ticket. My flight kept getting delayed and Alaska always seems to be late which is why I don’t fly on them.
Good. They changed our gate very late and then when we landed, we had to wait 20 minutes to get off the airplane because another plane was in a slot.
Very nice experience. The boarding however seemed somewhat mixed up, and we were delayed taking off.
Flight was canceled with no voucher of any kind and next available flight was two days later.
They cancelled my flight and downgraded me to economy and only gave me $250 for the downgrade
Loved the staff, boarding and drink options! Wish the comfort of the seat could have been better nevertheless
The flight crew were friendly and attentive. Food was good and they passed out ice cream and drinks awhile after Lunch was done. The ice cream was a nice treat! I found several movies to watch during the flight. There was many movies and tv shows to choose from. We flew Premium economy and there was enough leg room to be comfortable. The seats were also comfortable. I would fly AA again if the airfare isn’t expensive.
The chair cushions may need an upgrade. I have been noticing they are so worn out, thin so you’d sit in a dip 😄. Other than that, all was an enjoyable trip. Thanks AA!
I’m impressed that we were on time in Sacramento after having a late departure in Newark and our made it. The staff was friendly and warm.
Cramped seats. FAA should make airlines have more legroom, for even short people complain
5.5 hour delay with no explanation on why, along with no proactive effort to reaccomodate me.
It was one of my worst flight ever. First they were changing the gate for at least 4 times, changing from gate D7 to D12 to D44. Considering the size of the Miami Airport, we are talking about long distance and the train at the airport was not working. Then the flight was delayed around one hour. Then finally we boarded into the plane and when everybody was seated, there was an announcement that there is an issue with one of the tire of the plane, so we all had to get out of the plane with our belongings, to replace the tire. So we had around 2.5-hour delay
Most miserable flight ever. We waited almost 2 hours on the runway because the flight was oversold. American offered $1200 credit. Then there was some nonsense about weight distribution. Ridiculous. No food for 8 plus hours on the flight. I will be writing a letter.
Honestly, I haven’t flown American in years, probably due to the pandemic and my being unable to travel for certain periods in the last two years, but it was a good experience to dig out or obtain a new American Airlines account after many years of traveling for business with American in the past.
