Daily cleaning, installation of cabin HEPA filters on flights from Mexico to Madison
|October||Best time to beat the crowds with an average 4% drop in price.|
|December||Most popular time to fly with an average 9% increase in price.|
Average price round-trip
|$549||(avg. price over the last 2 weeks)|
Good deal round-trip
Good deal one-way
The United States has restricted the entry of all foreign nationals who have passed through or have been in China, Iran, Most European Countries (Austria, Belgium, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Iceland, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Netherlands, Norway, Poland, Portugal, Slovakia, Slovenia, Spain, Sweden, Switzerland, Monaco, San Marino, Vatican City), the UK, Ireland and Brazil in the past 14 days.
With the exception of certain travelers which includes certain family members of US citizens or permanent residents including; spouses, children (under the age of 21), parents (provided that his/her US citizen or permanent resident child is unmarried and under the age of 21), and siblings (provided that both the sibling and the US citizen or permanent resident are unmarried and under the age of 21);
There is also an exception for travelers with the following visas: A-1, A-2, C-1, C-1/D, C-2, C-3, CR-1, CR-2, D, E-1 (as an employee of TECRO or TECO or the employee's immediate family members), G-1, G-2, G-3, G-4, IR-1, IR-4, IH-4, NATO-1 through NATO-4, or NATO-6 visa;
Members of the US Armed Forces, spouses, and children of members of the US Armed Forces;
Travelers with invitation of the USA government for a purpose related to the containment/mitigation of the Coronavirus (COVID-19);
Travelers with documents issued by the US Department of Homeland Security, US Customs and Border Protection, or US Department of State indicating that the traveler is exempt from the restriction;
B1 crew crewmembers that are engaged in lightering, Outer Continental Shelf (OCS) activity, wind farm activity, private air/sea crew and other similar crewmember activities;
Students with an F-1 or M-1 visa and their F-2 and M-2 dependents, if they arrive from or have been in Ireland, the UK or Schengen Area in the past 14 days.
Starting on January 26, all travelers (including US citizens and transit passenger) must present a negative COVID-19 viral or antigen test result issued 72 hours prior to departure or have an evidence of having contracted and recovered from COVID-19 prior to boarding the plane.
US citizens and permanent residents arriving from the UK must present a medical certificate with a negative COVID-19 PCR or antigen test result issued within 72 hours prior to departure.
Travelers returning to the US are advised to stay home as much as possible, avoid being around people and consider getting tested for COVID-19 after returning from travel and participated in higher risk activities.
All other info
Travelers are subject to COVID-19 measures set by the state/territory of their final destination. For more information go to CDC website.
There are currently 1,016 active cases of COVID-19 diagnosed in US and 0 deaths as of Jan 25 2021
Please see our Coronavirus (COVID-19) Travel Restrictions page for more information on restrictions worldwide.
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Sometimes travel dates aren't set in stone. If your preferred travel dates have some wiggle room, flexible dates will show you all the options when flying to Madison up to 3 days before/after your preferred dates. You can then pick the flights that suit you best.
Scores according to KAYAK customer reviews
Pros: "Safe trip and very nice crew."
Cons: "Something to work on is organizing the flights in order when you are checking in. I arrived and it was a mess, we didn't know where to go and which line to take. Please make sure you put signs so we can follow and be more organized."
Pros: "of everything"
Cons: "Nothing, all right"
Pros: "Friendly crew"
Pros: "Very helpful and professional crew, despite some pretty snarky passengers. Seemed to go out of their way to accommodate everyone."
Cons: "Bigger seats would have been nice, but these were okay. Changing planes at JFK was tight due to late departure from Atlanta, but it worked out. Overall, no complaints and I would fly Delta again given the opportunity and choice. Thanks!"
Pros: "It was ok"
Cons: "Seat the family together"
Pros: "I arrived safely at my destination."
Cons: "I ordered two seats to accommodate my rate. I was moved after I checked in to another seat without notice. It was embarrassing to move after I was seated early and arrive at a set that I didn't fit in."
Pros: "The plane left on time and arrived early."
Cons: "Horrible boarding experience. We were not offered a choice of seats when we checked in and had to wait at the gat"
Cons: "Wider seats, more leg room"
Cons: "No WiFi. Little service."
Pros: "Good crew. Nice seats."
Cons: "This A320 aircraft departed LGA with the first class toilet inoperative. Flight was entirely full. First class passengers had to fight their way to the rear two toilets, around serving carts, etc. Cabin Crew was very good natured about all of this; but flight crew never mentioned it."
Pros: "Great crew."
Cons: "Seats could be better. But the delays in deicing the plane could have been handled better."
Cons: "Seat didnt recline and very tight between passenger seats"
Cons: "plane was a bit old. tiny tv screen"
Pros: "Seats more comfortable, plan wasn’t too full"
Cons: "No charging port for cellphone."
Cons: "We barely made it through a storm. Super scary. Even the pilot said we "barely made it" over the speaker. I would rather be hours late getting home than feel like my life was possibly gambled with. I have my pilot's license so I am not unfamiliar with having to create an alternate flight plan when inclimate weather strikes. However, this was scary. My boyfriend quietly had a panic attack while we were on board. Would not fly Delta again because of this experience."
Pros: "Loved that the pilot or first officer, not sure which, came on the intercom at one point and said they were expecting turbulence ahead so if anyone needed to use the bathroom, right then would be the time to go!! Useful information and much appreciated."
Cons: "Some of the announcements by a female flight attendant were delivered at a very rapid pace and were hard to understand, and my first language is English."
Pros: "Friendliness of attendants. Quality of snacks."
Cons: "Hip room. Leg room."
Pros: "Good price, good boarding and arriving, friendly and quick crew, LOTS of fluids. Restrooms cleaned frequently!! Great legroom."
Cons: "Seat bottom cushion was to hard. Food should have an Asian option, the touch panel display of entertainment system worked very slow and poorly, was hard to navigate."
Pros: "Flight was on time, flight attendants were very nice and professional."
Cons: "Boarding was awful. It took about an hour to board and no reason was given until we were taxiing. (The crew was delayed.) Overhead storage was insufficient. Seats are too narrow. I paid for extra leg room, which I got, but I don't appreciate elbows in my ribs for the whole flight."
Pros: "Flight attendants were wonderful, seats were super comfortable"
Cons: "Lateeeeeeee so so so so lateeeee"
Cons: "flight rerouted to LAX!"
Cons: "Service, puntuality, the flight was delay, no word of apology for been late"
Cons: "Nothing everything smooth"
Pros: "All on time, the flight attendants were nice and polite."
Cons: "That I couldn't change my seat (I didn't want in the confort zone) just in an empty row that it was behind me."
Pros: "Great service!"
Cons: "We lost our whole vacation and had to pay for the plans fare twice because My last name was spelled wrong on our tickets and we were unable to use them because my passport didn’t match the name on the ticket. We had to rebook everything pay almost twice as much for the plane fare, our Lodi g cost more and our trip was delayed for two weeks. Vyama is blaming us for spelling our name wrong and claimes that it’s our fault this happened because everything is automated. There saying they don’t touch anything that we enter into the booking but somehow everything they claim we entered is now in all capital letters and the space between our first name and middle name is now gone and all run together. The coustomer service number gets you to someone in India. I have tried to get this addressed four times now at first they tried to place the responsibility on the airlines now us and they have hung up on me twice. Kayak has been worthless, they also just pass the responsibility on to someone else. We will never use them again ant I intend to make sure that this mess is put out in social media to hopefully keep others from having their travel plans ruined by their flawed system."
Cons: "Expensive food"
Pros: "Staff was great!"
Cons: "No TV for movies."
Pros: "That I had room to accommodate my at the time disability and the crew members amazing"
Cons: "No Tv at all."
Pros: "Super friendly staff and on-time flights. Love the TV, movies, wi-fi and snack goodies!"
Pros: "Flight was perfect!"
Cons: "The passenger next to me was occupying 1.5 seats but the crew didn't help."
Pros: "First time with AmExp Delta so no baggage fee, zone 1 boarding. seats are fine, newer aircraft, snacks were good and entertainment was good and easy to use. Staff and attendants were friendly p. All good"
Cons: "As far as flying goes today no complaints. As compared to 30 years ago I could do a book but nothing to do with Delta"
Cons: "The prices of the available snacks."
Pros: "Newer plane with entertainment"
Cons: "was a great flight"
Pros: "Nothing including the captain who was making the boarding announcements at MCI who talked to me like I was stupid"
Cons: "My flight was delayed almost two hours which caused problems for me arriving late to business appointments in New York. My flight areas also late 45 minutes leaving New York. In both cases it was due to a late airline attendant this is increadably unprofessional."
Cons: "The crew, the airplane and the service at the airport was the worse experience of my life, I will definetly avoid Delta and Aeromexico for my future trips."
Pros: "Ease of flight"
Cons: "My suitcase came without a wheel. Damaged luggage."
Pros: "The trip was short."
Cons: "I didn't care for my engine only window view. Nor did i like that the crew barely served refreshments (other airlines have zero issues with this on a DTW-MDW or ORD with a larger plane and equal amount of flight stewards). The route was also akin to being on a rough patch of sea for an hour."
Cons: "No entertainment"
Cons: "There was a loud ringing sound at boarding & it continued through the flight. Very annoying. Hurtful to my ears."
Pros: "Exceptional flight staff -"
Pros: "Super friendly and attentive crew. Good food. Nice new seats. Great tv entertainment options!"
Cons: "Delay from Seattle to pasco."
Pros: "The plane was large enough to be comfortable and to moderate the effects of turbulence more than the smaller plane I was on to NYC. The flight attendant was very warm, fun and personable. I enjoyed being able to watch a movie on my phone through the go go app. It was a late flight so I appreciated the lights being turned off."
Cons: "I wasn't happy with the seat selection being made for me at the gate--I was in the loudest part of the plane in the rear. I wish there had been a better selection of snacks, my flight into NYC had many more options."
Cons: "We were delayed over half an hour waiting for late passengers and then we had to sit on the runway in LA for another half and hour before a gate opened up and I almost missed my connection."
Pros: "everything, thank you."
Pros: "THEY PROVIDED LUNCH DUE TO ALL THE DELAYS"
Cons: "WAS DELAYED SEVERAL HOURS, WAS TRAVELING ALL DAY FOR A FLIGHT THAT SHOULD HAVE BEEN MUCH SHORTER. DUE TO THIS HAD TO INCONVENIENCE THE PERSON THAT WAS PICKING ME UP AS WELL!"
Pros: "Flight was earlier than scheduled. Crew was good."
Cons: "Nothing. The flight was 30 min. No complaints except for the guy who didn't wear his mask."
Cons: "the 2 stewardesses disappeared as soon as the flight was in the air. i upgraded to business class in what was a huge waste of money. the fact that they do not make alcohol available in business class is pure laziness, and these people are loving it. keep in mind that you can have water juice and pop. i was given the water i asked for after take off, and then she promptly disappeared for the entire 3 hours. she only returned when i pushed the call button. not good."
Cons: "Sat cheek to jowels in middle seat. Seems like a train wreck about to happen with Covid"
Pros: "The crew was fine and was thankful they found a way to get back to Detroit (but, it required a stop in Dallas and an overnight in Chicago)"
Cons: "There was no social distancing or enforcement for wearing masks. I saw no sanitizing on any of the three flights I had to take to get to Detroit. of the four airports only the one in Guadalajara asked any health questions and could be seen sanitizing the waiting room and eliminating seats to keep spacing."
Pros: "Not much"
Cons: "Why no service in first class?"
Cons: "Nothing--everything was great--perhaps the best service I've ever received."
Pros: "The pilot, crew, etc. was all good. Boarding was great, as was deplaning. There was a lot of communication."
Cons: "I'm a tall woman and I was never more cramped. I think in a long flight such as this 2.5+ hours, they should not be using American Eagle jets. They are so tiny and my neighbor and I were practically on each other's laps."
Pros: "I suppose we’re grateful for “free entertainment on your own device”."
Cons: "Robust entertainment on a seat-back screen."
Pros: "Crew members were all very pleasant and personable. A very special experience with the local ticket agent / boarding agent (double duty) in Guadalajara: Maria Hernandez (or perhaps Fernandez) who was pleasant, professional, helpful and even called us respectfully by name ("Mr. and Mrs. Petrusek") She is an outstanding representative of American Airlines! Gracias to her!!"
Cons: "Not a thing! We live in Mexico and we usually fly Volaris...I think AA just became our favorite airline!"
Pros: "Horrible staff at LAX boarding gate. Been treated horribly by incompetent and rude AA staff."
Cons: "Hire only friendly people for this type of job. Hire people knows basic math. Train their well on how to communicate with people."
Cons: "We lost the conection because pre departure there swas an issue with one of the wings of the plane and took about 30 min. Afterwards after landing the plan had to wait another 15 minutes waiting for the gate. American Airlines atributed the issue to weather conditions in Vancouver, false."
Pros: "On time despite ground hold"
Cons: "Having flight attendants board with 4 bags and taking most storage"
Pros: "One of the ladies working was very unhappy with life. The other lady was kind and delightful."
Cons: "The air vents did work. So very hot on board. Timing of boarding and landing was great. Some turbulance during flight. Here's the kicker my first fight was delayed and my luggage was stuck in Dallas! My luggage did appear at my house in the middle of the night. Is that a good use of resources?"
Pros: "Nothing spectacular, but nothing bad."
Cons: "3 hour flight and no entertainment options. Disappointed with that."
Cons: "Caught an earlier flight and the entire team made the process seamless."
Cons: "I was apparently "flagged" by British Airways for extra security checks. As I understood it in London, I was randomly selected for this security check. This then apparently meant that I was to be flagged for all subsequent flights. This meant that in Chicago, after going through two other security checks that day (Zurich and London) and completing customs, I had to engage in a full Homeland security check. This involved removing protective covers from my laptop and phone that were hard to get off (not meant to be taken off regularly) and a full body search that I did not have to do in London. After many hours of traveling, this was very a frustrating experience."
Pros: "Flight was an hour early getting in due to favorable tailwinds - liked that!"
Cons: "Seats weren't that comfortable, but probably not many would be for that long of a flight."
Pros: "We arrived in Charlotte early and I had enough time to grab a quick meal and hit the road."
Cons: "None. Americans Airlines has the best airline service."
Cons: "The AA flight from NYC was late arriving at Heathrow, causing me to miss the connection. AA/BA was very good about orienting me to the new plan, but the delay was very inconvenient and being in the last row of the newly arranged flight to Lisbon was downright unpleasant."
Pros: "Great passengers and crew"
Pros: "Breakfast on GDL-DFW and movie"
Cons: "One hour delay on account of missing signatures from some mechanic according to the captain’s weak and shallow account of the facts. Flew with a 1st class upgrade to DFW and upon missing the connection to DSM (imputable to AA) I would have expected AA to have me await my later conection (3 hrs AA 2488) in the Admiral’s club especially after having paid for the upgrade. Instead, the bozo at the Admiral’s Club entrance in Terminal A A23 indicated that only Mexico City passengers were allowed into the Club even if as a GDL passenger I had a 1st class boarding pass. Poor and misguided management of the moment of truth on behalf of your employee with a 1 Million Miler customer. My experience recently with Delta and United has been with more open minded, customer centric and better trained airline staff. Disappointing and hope someone will read this and let me know that my note was heard. What is next?"
Pros: "The service and the kindness from the crew."
Cons: "No sit for handycap to pull their leg away nor bathroom for handycap enough room to sit on toilet."
Pros: "Finishing my flight, being able to say I'll never fly American again."
Cons: "Without notice or warning, I was required to pay $200 for my dog, tranferring from Alaska Air, to ride in cargo for the 2nd leg of my trip. My fare was approx. $84. They would not accept cash, but made me spend another $5 on a "gift card," because I don't own credit cards. Rude, uncaring, marginally competent ground crew."
Pros: "Not much."
Cons: "The economy fare.....why are people who travel together not put together if possible? Why are all the seats At the back next to the bathroom??"
Pros: "Not exceptional"
Cons: "Not much room for moving around but really fast"
Pros: "Friendly staff"
Cons: "Food was terrible and the seats tight"
Pros: "Pleasantly surprised by AA. I would definitely fly AA again"
Pros: "The seats on this little plane were large and comfy (which I never thought I'd say about a plane again). The crew was great, and the flight was hitchless."
Cons: "We were delayed by an hour and a half. Not that big a deal in the grand scheme of things, but it still puts a cramp in my day."
Pros: "Crew was great. Ground personnel at philly was great and efficient"
Pros: "the choice of movies was great. I two very well presented selections."
Cons: "Outside of one drink service we never saw or heard from the crew. Not one food item for purchase was ever offered. I am glad I ate in the terminal or it would have been bad for me."
Pros: "VERY GOOD"
Pros: "On-time arrival"
Cons: "They lost a bag and then took nearly an hour to do the lost luggage report. Handoffs among three staffers (one disappeared)."
Pros: "Quick flight"
Cons: "seating too small."
Pros: "*finally* getting rebooked"
Cons: "The aircraft was downgraded, so there were 12 "overbooked" seats. The flight was delayed several times, with each new delay only being acknowledged after the previous departure time had already passed. Eventually, the flight was "delayed" to 3:15, but then it was bumped BACK to 2:45, so one woman ended up missing the flight because she had gone to the lounge based on the 3:15 departure. I accepted a voucher, but as the original flight kept getting delayed and I couldn't receive the voucher until the doors closed, I almost missed the flight I was rebooked on. If airlines would just communicate better (e.g., tell us there's a delay *before the departure time has passed*), people would be much more willing to deal with the hassle."
Cons: "Indian vegetarian rice uncooked vegetables cold inedible when asked about different food no protein no vegetables Please have better food more options for vegetarian"
Cons: "The AA station in Madison (MSN) is notoriously SLOW in downloading bags from the plane and getting them to the baggage claim. So far this flight ot is about 30 minutes from when the plane pulled into the gate and still no bags yet."
Cons: "Plane needs updating. Pretty outdated and dirty"
Cons: "Flight was cancelled and we were never notified!"
Cons: "significant delay in boarding; return to terminal to remove a drunk. Result was missed connection at DFW to London, resulting in missed connection to Munich; resulting in loss of my checked luggage"
Pros: "Great flight overall. Crew attentive and helpful. Food and entertainment were good and available throughout."
Cons: "Planes were identified to have mechanical or electrical issues after leaving the gate for flight from Philldelphia and to Philadelphia. Things were ultimately fixed but with significant delays. Crew as very accommodating during this time however."
Pros: "Once arrived all was fine. Once arrived all was fine."
Cons: "Being Over hour late. Updates kind of slow. But really hot on the plane"
Cons: "Flight itself was good, but will never book via JustFly again. 2/3 of my flights were cancelled and I was never notified. Then I had to call to reschedule, which took almost an hour. Then they stated they would send my confirmation via email 24-48 hours. 3 days later and the confirmation still never came. SO I had to call again and wait another half hour. No point in booking through a 3rd party for that type of hassle."
Pros: "New plane, fair legroom, comfortable temperature, a couple nice FAs, couple mediocore ones."
Cons: "IFE completely broken, mediocre apology. Sat on ramp 15 min after push. Zero explanation or status update. Typical small pretzel or cookie and soft drink."
Pros: "On time"
Cons: "Reading knight on plane were so dim they were useless"
Pros: "I missed my flight due to LA traffic. American Airlines was very accommodating. They put me at ease and helped reach my destination. I wasn't treated like it was my fault. They totally understood and were very compassionate. Thank you."
Pros: "SEATS IN FIRST CLASS WERE EXCELLENT WITH MANY PERKS."
Cons: "DELAYS IN BOARDING. Almost 2hrs"
Pros: "On time."
Pros: "Great flight"
Pros: "Flights were delayed due to hydraulics issues, they got it fixed, turned it around quickly in Denver, made up time in the air, and got us in 20m early."
Cons: "Not sure why they add basic economy passengers to middle seats between others when there are open rows in the back. Would seem like they could set up the system to assign people to seats in the aisle/window first and then start putting them in the middle. We all moved before takeoff, but it would make things quicker and easier if they assigned seats in a more logical way."
Pros: "Amazing route! Nothin like the island hopper! Great crew. Economy plus seating worth it on this route"
Cons: "In flight entertainment should be upgraded to on demand"
Pros: "Good crew on both trips"
Cons: "No crying children"
Pros: "The crew made up for the delay."
Cons: "The delay and the communication were awful."
Pros: "Because we took a bus to the plane boarding was fast - no boarding groups just whomever got off the bus first (me) got on first (me). I love the small planes with one seat on the left and 2 seats on the right. It's great when you don't know if you want aisle or window, you can get both in one."
Cons: "Newark Airport is the worst, and that is not United's fault. However, I'm new to the experience of 'boarding' onto a bus that then takes us to load onto the plane from the Tarmac. Small plane - no frills like wifi, magazines but still a 2+ hour flight."
Cons: "Baggage took a long time to come out. Meanwhile they had the buzzer going non-stop to announce the bags for the entire time from when we got there until they started the belt. It’s around -10 degrees outside so the guys getting our bags are saints and the delay is to be expected, but the buzzer..."
Cons: "Checked luggage took more than 45 minutes to arrive. Tough with little kids to keep waiting."
Pros: "On time"
Cons: "Worthless entertainment system"
Cons: "Over booked flight"
Pros: "Flew United out of Sioux Falls. Check in took forever. United employees were miserable. Did get some help from a very nice TSA woman. TSA check in was a nightmare. Almost missed flight. Complete chaos. The sat on runway for 40 minutes waging for luggage to be loaded. Almost missed connecting flight. Just plane horrible. Very helpful stewardess however."
Pros: "Service was friendly and attentive. Pilots handled the plan well and made up the time we lost due to weather delays!!!"
Cons: "The entertainment and bathroom facilities were very dated. The chicken served was less than desirable."
Cons: "My wife and I traveled with bicycles packed in standard boxes and got hit with a whopping $230 charge per bicycle out of the blue. We were expecting no charge because the bicycles were our only check-in baggage for the trip. Couldn't believe the lack of transparency with which we got hit with this charge. Qantas, Air New Zealand, and other airlines we've taken bikes with us on our flights have charged nothing when we traveled in the same fashion. So, if you are a bicyclist traveling with your bicycle, I'd avoid the United-Lufthansa duo."
Cons: "Didn't make flight due to problem with baggage claim"
Pros: "The service was excellent! The crew was happy and accommodating."
Cons: "Couldn’t understand what the crew was saying. Had to wait 29 minutes on plane after landing for a gate. The entertainment was annoying and the screen would not shut off. I did not purchase direct tv because I do not was to buy a product to watch advertisements. If you offer it then there should be an option to TURN OFF THE SCREEN it is super annoying"
Pros: "crew was friendly. flight was on time. everyone at united, from the people checking me in and taking my bags to the flight attendant were incredibly friendly. I appreciated that--so many workers make a bad situation worse by being rude to their customers. I truly felt that United workers were happy to help."
Cons: "the size of the plane. wow, is it small!"
Pros: "The crew was excellent, very polite and professional."
Cons: "In row 21, the aisle seat had a side table that was too flimsy (imposible to put a drink on it), and the entertainment system was broken.The crew was very nice and apologetic, and did give me a $150 voucher, but that was not satisfactory given that it’s extremely unlikely I will us United again."
Pros: "It was fine"
Cons: "Didn’t make the flight because of the airline"
Pros: "Excellent flight"
Cons: "At check in time being told I needed a eta visa to enter Canada!"
Cons: "They left without notification"
Pros: "Good service."
Cons: "Plane was too hot and very little room from the seat in front of me to my seat."
Pros: "Everything was okay."
Cons: "No complaints"
Cons: "the flights were too close, they were set up b the airline nit me, they should know better..."
Pros: "crew helped me get on flight from standby list and were especially helpful at gate"
Cons: "at first they told me i would have to check carryon at gate even though i had measured it and kbew it would fit under seats."
Pros: "I was pleased that I was able to carry on my small suitcase. The flight was on time and in the same Concourse as the previous flight I needed. That allowed a tighter layover to work seamlessly."
Cons: "I want a nonstop flight from CLE to MAD"
Pros: "It was not overbooked and had plenty of space"
Cons: "Wifi and food prices were a little too expensive"
Pros: "They got me out early, before expected storm."
Pros: "Gate agent handled impossible situation well"
Cons: "flight was canceled due to mechanical problems on two of the airplanes"
Pros: "Pleasant crew"
Cons: "For the second time this trip our seats were changed and we were separated seating both of us with strangers after we had chosen our seats at the time of the ticket purchase"
Pros: "Got me on an earlier flight, nice guy at the desk."
Cons: "Seats way too small, no food, no on flight entertainment"
Pros: "The crew worked quickly and efficiently to get us all on board on time had a mechanical delay but was fixed quickly"
Cons: "The seats were not as comfortable as some of the other plane models but it was a quick flight so it didnt matter much. Also the entertainment provided didnt work on my phone luckily i had my own"
Pros: "The seats were way to small. Nearly every feature costs money. The crew was rude."
Cons: "Seat size us the top comaint."
Pros: "Excellent crew"
Pros: "Love the non-stop service from Newark to Madison."
Cons: "What can you do? This model of jet is just a shuttle train. Only a two hour flight, but the snack is a bit chintzy. Not up to Lufthansa standards."
Cons: "Everything was great"
Cons: "Probably one of the worst flights I have ever had. Flight cancelled - bumped back to last flight of the day. Even the standby was a mess up, boarded the plane where my seat was already taken, and after 10mins standingin the middle aisle, asked to leave. Just a drama"
Pros: "Same as above"
Cons: "Same as above"
Pros: "Food was great as alwaya, staff was ok"
Cons: "Boarding at IAD is difficult, the airport is very space restricted. (At the united terminals) so it makes kt a little uncomfortable. The configuration of the old United planes in business is horrible, 2-4-2. I was on a 4 seat and you don't get your own place. By far, Continental planes are much better. Apart from this: Love United"
Cons: "I missed my flight due to medical reasons and I am still trying to get a refund."
Cons: "Delayed 1.5 hrs"
Pros: "NOTHING THIS FLIGHT GOT CANCELED"
Cons: "all flights from Madison to Chicago ended up being canceled, but they did not tell us until around 430pm. I ended up having to take a bus after waiting in the airport for 4 hours. If I had taken the bus as soon as I arrived I would not of missed my job interview."
Pros: "First time in a plane and it was the smoothest ride"
Pros: "Everything about the flight from the attendant to the pilot was amazing."
Cons: "The flight being delayed and miscommunication which was out of the control."
Pros: "I liked the price and the time of departures."
Cons: "I didn't like that my flight got canceled and rebooked 3 different times. My final flight got delayed 8 times. I, a 22 young woman traveling alone, got stranded in Washington traveling from New York at 1am because of weather. United didn't give me money for a cab, couldn't help me with a hotel since they were all full and told me they wouldn't be refunding my pet deposit or help with my next flight out pet deposit. I wish I could give them less than 1 star overall. They didn't care about my well being or safety at all. Very disappointed United"
Pros: "Plenty of leg room but I had the very back seat so it doesn't lean back"
Cons: "The very last seat doesn't lean back because of thewall."
Cons: "Airline did not provided information ahead of time related to carry on being checked on the gate bc of size. My carry on was small and still was checked at the gate because the aircraft did not have space for it. I was not provided with that information ahead of time"
Pros: "Absolutely nothing, the flight was cancelled and the airline offered little or no assistance."
Cons: "The flight was cancelled and we needed to return home for work the next day. It was the last flight out so we asked about a ground transportation voucher. The telephone agent told us to see the customer service rep at the terminal counter. After waiting inline for almost 45 minutes we asked an agent who was standing there about a voucher. She checked with a supervisor and said they would not provide them, we would have to wait to see an agent. Rather than miss the next bus to be delayed another 2 hours waiting for someone to tell us they wouldn't do anything for us, we left the line and purchased bus tickets. We had to pick up our luggage at the airport because we 'missed' our flight rather having it delivered. We understand flight cancelations but at no time during the process, especially at the airport, did we ever get the impression that anyone cared about us or what happened to us. We will avoid this airline."
Pros: "Got from point A to B efficiently."
Pros: "On time/ early"
Cons: "The tray table was tiny."
Pros: "We would not fly Frontier again unless it was a day trip."
Cons: "We booked this flight as part of a four week international trip. We were flying with quite a big of luggage, all of which they charged us massive fees for without leniency. Our ticket costs ended up being the same as other airlines who would have provided better service/facilities."
Pros: "Everything wsa fine except no wifi"
Cons: "get wifi. It's 2019, ffs"
Cons: "More room in seat"
Pros: "The crew was wonderful."
Cons: "Knee space is tight for someone with long legs."
Cons: "It would be more efficient if they called the boarding passengers by row. Nothing worse than having to stand 5th in line in that skinny aisle watching someone in the 3rd row trying to get their carry-on in the overhead bin when my seat is in the 24th row. Or is that because some passenger was not listening to directions...?"
Pros: "Fastest most drama free flight ever"
Cons: "No fast menu foods in madison. I honestly wanted a day did burger for the first time ever but had to head to town first"
Pros: "The plane was clean the flight crew was polite. No real issues once a pilot arrived in Vegas."
Cons: "I heard that this happens a lot with Frontier. Everyone arrived about 2 hours before the flight before receiving the notification of the delay. The pilot announced he was contacted last minute in Denver to fly to Vegas and cover the flight."
Cons: "The fact that the flight was delayed for more than 3 hours ,first lyiing to us by informing the reason was the fog, then once on the plane and ready to take off the Captain realizes that we need gas in order the make the trip?? They could have taken care of that as first thing on the list.... I lost my connecting flight to Europe due to their negligence and lack of commitment."
Cons: "Flight delayed - missed important meeting"
Pros: "Clean plane"
Cons: "The flight boarded when it was supposed to be taking off."
Pros: "On time, early in fact"
Cons: "Tip during drink service"
Pros: "Quick service"
Cons: "Expensive bags and small amount of room on the plane"
Pros: "Crew was very professional & upbeat. Meal vochure was provided for 4+ hour delay"
Cons: "Multiple delays, & bad, poor & nonsensical information about delays. This is not my normal experience with this flight."
Pros: "The pilots flew the plane well and the crew gave a good preflight tutorial."
Cons: "Delayed bording time by over 1/2 hour, 4 crying babies, snippy/jerky flight crew and check in personel also charged me $75 on top of the $45 bag charge on my originating flight because my bag was 8 lbs too heavy, yes a whopping 58 whole lbs."
Pros: "Even though plane on tarmac for 20 min, made time up in the air for an on time arrival"
Cons: "Flight has attendant had very negative attitude, smart mouth remarks and seemingly did not want to be there or working at the time"
Pros: "This was the only flight out of 4 that the stewardess smiled and was helpful. Flight 160. I wanted to cry when I was actually treated like a person rather than a cattle call."
Cons: "I barely caught this flight as my connection was an hour late. I wished I had time to grab some food or drink. I went all day without anything but two small glasses of water (1 per flight). My anger though resides in my cheap 250 ticket actually ended up costing over 450. Traveling by air is becoming only for the elite of society. Next time I fly, I will travel with an airline that costs are upfront."
Cons: "I am a 75 year old female and I did not hear the overhead page for early boarding, as I am a little slower to get on the plane and would appreciate the extra time to get into my seat. When I went to board the plane (zone 3), another passenger and his girlfriend wanted to sit together and refused to move out of my window seat, even after I told the gentleman I paid for that seat, including extra ($6) for the window seat. I felt I was bullied me out of my seat that I paid extra money for and because then another passenger in the other row yelled at me to "sit down" so I would not hold up the other passengers from sitting down in their seats. I was forced to take the seat the gentleman's girlfriend must have had in the middle of the two other passengers in the other row across from where I was scheduled to sit. I know I could have called the airline stewardess but felt pressured to stay where I was because of the other passenger I had to sit next to who had yelled at me earlier. I wish there was more of an attempt to let elderly passengers board first."
Pros: "Flight leave on time and arrive early in Madison"
Cons: "No food/snack included with fare"
Cons: "They made us get on and off the plane, first they said leave your bags on the plane, then take them off, then reload and put them back on. They didn't know what they were doing. On top of that, the baggage fees are outrageous. I will never fly frontier again."
Pros: "A bit annoying with add on fees. Just a bus ride basically."
Pros: "The crew was pleasant overall and my inflight experience was fine."
Cons: "The check-in process was terrible. I had checked in and had the tickets available on my phone but just needed to drop off a checked bag -- and it took over an hour and a half to do so! I was only able to drop off the bag when "last call" for my flight was announced. I arrived at 6:15am for an 8:35am flight and made it to the gate just in time for boarding. Unacceptable."
Pros: "It was on time"
Cons: "The flight attendant talking throughout the entire flight. It was an early flight and wanted to sleep."
Pros: "Everything was great! My fave airline!"
Cons: "All good! Want to fly Frontier in May if I can!!"
Cons: "The extra charges are ridiculous. I paid out close to $100 on top of the ticket charge. Ridiculous. Never again and I'm telling everyone I know. Unbelievable. I wish I had known more about it. Also, it's nearly impossible to talk to a person for information. I don't know how you stay in business, let alone try to expand.."
Pros: "cancelled our flight for 5 days and offered zero compensation"
Cons: "I left for the airport 2 hours before my flight because it takes 30 minutes to get there. My flight was on-time when I left for the airport. When I got to the airport it was cancelled. WTH! No weather issues in either the from or to location so not sure why there was not more advanced notice. HORRIBLY handled by Frontier. This has happened too many times and I will NOT be flying Frontier again. Terrible planes and very, very unreliable."
Cons: "We were delayed because of mechanical /electrical problems. They allowed passengers to get off the plane. They finally admit they can't fix it. Now we have to wait while the people who got off get their bags again. Then we have to switch dates. Our flight was supposed to land at 7:19 it was after 11 o'clock p.m. my mother had the same experience on Frontier on Wednesday flying out to Denver. Frontier needs to get their act together it will be a long time before I book with them again."
Cons: "Canceled flight and no flights till Friday [4 days away]. Frontier incompetence."
Cons: "Noises sales pitch."
Pros: "flight was smooth and on time"
Cons: "My luggage didn't make it with me on Wednesday. I have to wait until Friday."
Pros: "The flight was exactly like any Delta or AA flight minus the frills at a very reasonable price. I added a bag & seat choice package for $100, but even with that additional cost my flight was $200 less than it would have been."
Cons: "The seats were pretty much very fancy, padded lawn chairs, and the tray tables that fold out from the arm rests are pretty much useless, but these are minor complaints compared to the value of the flight."
Cons: "I was notified about our flight delay this morning - at least six hours before boarding. There was no explanation of why, which doesn't always happen, but odd that alternate arrangements couldn't be made during that time. When it came to the planned boarding time, there was no update. The city name was removed from the board and a new one added. Still no update. We started boarding about 20 minutes after the delayed *departure* time. Passengers from the next listed flight kept shuffling in line, based on the confusion of the destination update displayed. It was a mess. Saving money on flights was not worth this hassle. Beyond the flight itself, here are some other gems of the experience: *upon arriving at the airport, at least half of the kiosks weren't working. There were hundreds of people in line, and five counters staffed. *when we arrived on our previous flight, we were early! However, there was a plane at our gate...and it had mechanical problems. We sat on the runway for at least half an hour."
Cons: "I waited an hour and a half in line only to have the gate changed and for you to not let me on my flight. Horrible experience."
Pros: "timely boarding and arrival. Courteous staff."
Cons: "Upon arrival, baggage took over 15 minutes to be available to passengers and it was at different carol that we were told on plane. Frontier flight from Madison to Denver a week earlier was late to board. Time was made up in flight only to remain on tarmac for an hour and twenty minutes. It seems there is a shortage of staff. Was not informed of additional charges for carry on baggage."
Cons: "I don't like that they charge for everything. Seat assignment for two people traveling together, carry-on luggage and checked bags (note that checked is actually cheaper). They don't have gluten free food. In Madison, at a certain point there are no staff at the ticketing counter. They are at the gate and cannot help you."
Cons: "Don't mention a mechanical issue on a flight I just got off of, that's a little scary boarding the same plane. Tight, uncomfortable seats, no entertainment, only free water. Very poor, not the same Frontier I flew a few years ago."
Cons: "I was seated next to a lady with a dog. Why is a dog on the plane? She called it a service dog, not comfort dog. Had no identification collar stating either. I paid extra to sit closer to front of plane and this is what I get?? I have also have allergies so didn't appreciate being next to a dog. It sat on the ladies lap and looked at me with its tongue hanging out and panting while the lady slept the entire flight. Planes are full of germs already without adding the mess of a dog. Too many people are taking advantage of this whole comfort dog thing. New rules and regulations are needed. Snakes can get certified as comfort animals. What's to prevent someone from bringing such an animal for their comfort? When people board a plane it is expected that it will have human beings in it. Anything else should be known ahead of time. What about people allergic or afraid of animals. Please think of your paying customers first. My flight was $400. I should get better treatment than a $75 dog."
Cons: "Changed flight, Sat on runway for an hour. Missed my bus, had to wait 4 hours for another bus. Got all my stuff stolen while on the bus."
Pros: "We chose Frontier because it offered flights to and from our home airport at times that fit our schedule."
Cons: "I thought the price was competitive, but with all the extra charges, it certainly wasn't. When you check in you'll find that checked bags cost more than most other airlines. If you are bringing a carry on, that costs too. When you choose your seats, they cost extra. When you get on the plane you'll find cheaply made, narrow seats, with very little leg room. On top of that, the seats don't recline. Want a drink or a snack, even a small plastic cup of soda comes with a price. But to top it all off, one of our bags didn't arrive, and we're still working with Frontier to locate it and deliver it to us. I'll find an option other than Frontier when I fly again."
Pros: "Nothing, I was just glad it was over. The staff weren't awful but I had no interaction with them other than to day goodbye."
Cons: "First impression was that the tray table is the size of a hardcover book. I couldn't believe what I was seeing. The seats seemed like they might be doable but right away the armrest became a source of pain. After an hour in the seat of became a huge pain. By there time we landed another hour later my back and butt were very sore. I will not voluntarily ride in another am Frontier flight again."
Cons: "Frontier is now charging for seat selection, yet another hidden fee. Between the baggage fee for each leg of the trip and the seat selection, it was an additional $85."
Cons: "We were delayed on the plans for 2 hours. Very uncomfortable."
Pros: "Great flight crew."
Cons: "Two hours late."
Cons: "Delays and gate changes"
Cons: "Couldn't pick a seat prior to check in without a fee"
Cons: "Apology is at least"
Pros: "Great Crew! This guy was a stand up comedian and hilarious! Kept us totally entertained!"
Cons: "All the additional costs for baggage. Yikes! A cheap flight can become very expensive."
Pros: "The only thing I liked was the very funny attendant. He lightened the atmosphere and made me smile."
Cons: "I couldn't check in early because you wanted to charge for the seat I already paid for. Then, you charged me for a carry on. Who doesn't have a carry on? The attendant at the gate was extremely rude. The seats were uncomfortable. The plane made a high pitch squealing noise that made it impossible to even talk with my husband. You charged me for carry on bags on the way home but not on the way there which made for a horrible surprise. I find charging for carry on bags appapalling. I paid hundreds of dollars for the flight and you can't even handle a carry on bag without charging me? I will never fly Frontier again and have already spread this around on Facebook."
Airlines flying from Mexico to Madison have enacted additional safety measures and adjusted policies to better accommodate travelers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights from Mexico to Madison
Masks required on board, masks provided on flights from Mexico to Madison
Social distancing seating
Middle seats unavailable to book on flights from Mexico to Madison
Testing for antibodies, testing for symptoms for flights from Mexico to Madison
Waiving of change fees. Search flexible flights from Mexico to Madison