Pros: "Friendly staff"
Cons: "Better seats, they feel like a combo of metal and plastic"
Pros: "I got the exit seats and they were comfortable, they had more leg room."
Cons: "The food, offer more free stuff."
Pros: "Boarding went well"
Cons: "Why are flight attendants standing in the aisle while people are trying to get off the plane? And worse, why would they then scold someone who is trying to get their bag out of the overhead for not watching where they are putting their bag down in the aisle? If they had more control over customers not pushing and shoving and not getting off the plane in an orderly fashion, these things wouldn’t happen."
Cons: "The flight was delayed 3 hours. When we finally got on, someone had vomited on the previous flight and it didn't get cleaned up. We had to sit directly across from it and it smelled horrible."
Pros: "I was pleasantly surprised this time around with Frontier. Last time I flew with them they were late on the way there and the way back. This time they were on time both ways, even though there was a snow storm on the way back. I like getting to pick my seat and my bags showed up so I was happy."
Cons: "Had to pay $75 because my bag was 7 pounds over the 50 pound limit so that sucked, but it was my fault. On the way back I just reorganized my stuff and avoided the extra fee."
Pros: "Crew was great."
Cons: "Expensive carry-on fee. Delayed flight. Incredibly uncomfortable seating, especially with a bad back. Would definitely choose another option if there was another economic choice in airline."
Pros: "On time Departure, Early Arrival. Excellent Flight Crew"
Cons: "Seats don't recline, tiny tray Table"
Cons: "Seat,s are to small and hard"
Pros: "Service was nice"
Cons: "Uncomfortable and cheap feeling"
Pros: "Absolutely nothing, worse airline ever."
Cons: "The change of my flight. I buy that flight because I like the original times but then they change it making me wait 10 hours in Denver and making me leave Miami way to early instead of taking off at 1pm on Sunday I took off at 7am. Absolutely ridiculous and then in Denver I took off at 7:30pm."
Pros: "It was uneventful."
Pros: "The pilot was awesome. She had a smooth flight and smooth landing."
Pros: "Check in was easy and the flight timing was great."
Pros: "I would rather spend an extra 30$ and fly american or any other airlines."
Cons: "Pretty much everything especially the customer service"
Pros: "I made it home safely and on time and after paying $170 for my luggage they didn't loose it"
Cons: "I didn't know Frontier charges for everything but water. $3 for peanuts, $3 for coke and more for anything else. That is ridiculous for a 4 hr flight. They charge $40 for a checked bag and $45 for a carry on if you pay at checkin, or $60 if you pay at the gate. OUTRAGEOUS!!! The seats DO NOT recline. And the worst of all is they wanted me to sign up for their miles club and credit card...not gonna happen"
Pros: "The pilot and crew were organized, friendly and attentive. We received our luggage fairly quick, however they did switch baggage carousel. The airfare was so affordable. I will definitely use Frontier again."
Cons: "The seats did not recline"
Cons: "Bathroom on board filthy. No complementary water or snacks provided."
Pros: "Crew was good"
Cons: "Uncomfortable seats, minimal leg room, they charge you for everything that isn't a seat, delay in baggage claim"
Pros: "This entire flight was a joke. This was my first trip flying frontier and I promise it will be my last. The plane wasn't inspected until after we boarded after a 3 hour delay. Then was deplaned because they discovered a bad tire. So another 2 hour delay. I'm now going to have to take a cab home because I will be arriving too late for my ride from the airport. Never again."
Cons: "Read aforementioned."
Pros: "The other people waiting for the flight. We stuck together to make sure we all got home safely. This fiasco allowed me to make some new friends."
Cons: "The crew never showed. There were people rioting because the flight crews for several Frontier flights never showed up. They delayed the flight 7 hours before they agreed to give us our money back. It took them another 2 hours to get our bags off the original plane so that we could book another airline. Some customers had been bumped on Frontier 3 days in a row. Many with small children. Frontier never did anything to help with hotel or food for those nights. Will never fly Frontier again."
Pros: "Overall friendly and efficient"
Cons: "Flight was delayed due to crew short staffed. And luggage took over 30 min to arrive at baggage claim. I've never waited that long for bags."
Pros: "Crew cheery"
Cons: "The web site to check in very hard to use. Gave up after 4 tries. Went to app. Too expensive. Bag cost more then anyone. No free seats. Can't change seats without a cost. Seats very hard and close. Not comfortable. Got to Denver early but had to wait because no gate. Why get there early. 1 hour to get bags. $3 for soft drinks! Really. I will try not to fly Frontier again"
Cons: "to add our baby (lap child) to the reservation, it took multiple tries to reach a person who could help by phone, then she had to give up our reserved seats to rebook us further back in the airplane just because of adding our baby. If the ticket wasn't $50 each one way while on sale, there's no way we'd ever fly Frontier."
Pros: "I paid extra for more leg room - for me it made the flight less claustrophobic."
Cons: "The seats had very little padding which made for an uncomfortable flight."
Cons: "paying for everything including my bag and seat. what did i pay for in the first place. never flying frontier again"
Pros: "How fast we got to my destination."
Cons: "You have to pay for everything including drinks."
Pros: "Direct flight, on time, good price"
Cons: "Seat didn't recline, no entertainment, lots of loud children on the flight"
Pros: "The price was cheap. We landed early."
Cons: "The comfort of the seats isn't great for 3+ hours flight. Wish we could be treated to a soda and light snack for free."
Pros: "There is not one positive thing I can say about my experience with Frontier."
Cons: "Where do I begin, the counter opens 2 hours before flights, and in our case it opened 90 minutes before, so the line was horrendous. Be ready to pay through the nose for well...EVERYTHING. Our luggage cost us over $200.00, our seats over $300.00 even a coffee was $2.99. The seats are ridiculous. We paid for the expensive seats thinking that meant we'd have extra leg room, and you know a reclining seat...haha!! No, we were wrong! We had LESS leg room because we were in the first row , we had to hold our purse/backpack in our laps because the overhead was full (Even though we were in row A! The flight attendants allow people to put their baggage anywhere, not necessarily over there seat, so we were screwed). Our seats were like sitting on sharp metal objects. We were 35 minutes late leaving the airport, the crew didn't see fit to tell us why. The luggage took twice as long as other airlines to get to.the terminal... In a nutshell this so called "cheap fare" winded up costing us over $1,000.00 once all extras were added. We will NEVER fly Frontier again."
Pros: "I liked that we didn't crash and arrived to Denver safely."
Cons: "When getting my boarding pass I was told I did not need to pay for my carry on as it met Frontier's requirements. When I arrived to the gate, I was told I had to pay $60 for the carry on. I explained the situation and the woman at the gate kiosk said she would "tell her supervisor and get the lady in trouble." The woman's urgency to so hastily throw a co-worker under the bus demonstrated a lack of "unity" among Frontier as a whole. When I got on the plane, there was no room for my "carry on" I just paid $60 for. Subsequently, I was told to bring my bag to the back, then to "bring it to the front", finally resulting in having to have it checked. We were forty minutes late taking off and neither the pilot or crew was apologetic for the inconvience. During the flight, a man expressed concern for my situation and being misinformed about the bag requirements only to result in being penalized and having to pay a $60 fee. The flight attended, assuming I was asleep, and having no knowledge of the situation, said "that's what she gets for trying to sneak her bag on." The unprofessionalism of the situation was again, extremely evident and portrays a negative image of Frontier as a whole. At the very least, the women could have honored the price to carry on/check a bag online or self service kiosk. Upon landing, I legitimately verbatim said to the man in front of me "$20 bucks we don't have a gate." Almost immediately upon saying this, the pilot said "unfortunately, Denver Internstional Airport has an ongoing issue with flights getting a gate so passengers can deplane." Had this been the first time this has happened, it would not have been an issue. I fly very frequently and have never had this issue with any airline except Frontier and Spirit, which..coincidently are owned by eachother. Not only is the issue specific to Frontier and Spirit, it is an ongoing issue. We waited in the plane for 45 minutes and the worst part? The pilot didn't even have the audacity to apologize. Instead, he blamed it on the airport. Again, failing to demonstrate any sort of professionalism. I am very disappointed with this experience in it's entirety. Last time my friend flew to Vegas on Frontier, the pilot said "Apparently Spirit couldn't afford a gate." While it was frustrating, at least he was able to make light of the ongoing issue. The passengers then got off the plane, right there on the taxi lane. I took the earlier flight that same day from Vegas to Denver and had the same situation, only we waited nearly 2 hours to get a gate and deplane. Again, no apology and purely blaming Denver International Airport. It is baffling that any airline would have the audacity to blame an entire airport dedicated to the well being, safety, and travel efficiency of the people who come in and out of it. Frontier's failure to acknowledge and express apology concerning the reoccurring issues of the airline is concerning. Did I mention the smell of urine filled the entire back of the plane"
Cons: "Extremely uncomfortable seats that don't recline, a folding table that cannot even hold a book. Will never fly frontier again"
Cons: "not even a coke"
Pros: "Landing safely."
Cons: "We were an hour late in boarding and no one told us why. The seats are horrible - stiff and plastic, unable to recline. Our return trip from Miami was to leave at 7 am.. We were in line to check in at 4:45 am. There was a notice stating they wouldn't start checking us in until 5:05. No one was there. Finally two young ladies sauntered over to the desk at 5:45. Frontier leaves so much to be desired."
Cons: "I had an early morning flight. When I arrived there was no security setup so I had to wait in the ticketing area for 2 hours. Then when I got to the gate I plugged in my phone and fell asleep before I could get an alarm set. They knew I checked in and made it through security and had to see me alone sleeping there and made no attempt to wake me and I woke up to see the plane deprating and the crew gone. When I went to ask the counter what happened they said it was my fault and I should have listened to the announcements. Then tried to charge me $100+ for a next day flight. Terrible, horrible, rotten customer service, I mean who could leave someone stranded unless they were just trying to make more money? Delta would never pull that garbage."
Cons: "The A/C was blasting and it was much too cold! I like to stay cool while in flight, but this was beyond cool. Also, the flight attendants served the guy in my aisle SEVEN bottle of Vodka! He was loud and obnoxious on a 7 Am flight :("
Pros: "Good Fly, nice atention and good landing"
Cons: "the seats do not recline"
Cons: "A snack would've been lovely!"
Cons: "The fact that u charge for seat selection and baggage and carry on and cargo is ridiculous!"
Cons: "My last trip with Frontier the flight was delayed on the way there and on the return trip. The way there the flight was delayed 3 hrs, and it was a red eye. The way back was also delayed and the power died or the computer system shorted as we were about to take off and it was further delayed because they had to do a system reset. And it is absolutely obsurd to design your planes without reclining chairs, your seats are the most uncomfortable seats I have ever flown on. And then to charge +$200 for two round trip for reclining chairs, ridiculous! I will probably never fly frontier again not will I recommend your airline to anyone."
Pros: "The crew was friendly and professional."
Cons: "The seats are not comfortable and need to recline on longer flights."
Pros: "$114 from MIA to DEN. Can't beat that!"
Cons: "Boarding by zones, really? "Now boarding zones 1,2,&3"."
Cons: "I was sent an email the day before to do an early check in, so I did. Once I filled everything out, the next screen said I was "good to go." When I arrived at the airport the next day, after getting lost, 40 minutes before my flight was supposed to take off, they said I had not checked in and that it was too late. I then had to spend $180 on an American Airlines flight as getting to Denver was not optional for me. I will NEVER fly with Frontier ever again."
Cons: "Having to pay extra to just choose a seat, then pay extra for carry on bags is very frustrating. In addition, not having recliinng seats makes the trip very uncomfortable. I was quite disappointed."
Pros: "The worst overall airline I have flown, They use to be a great airlind but have gone to the worest I won"t fly them again even with the great times to fly"
Cons: "the times I could fly"
Cons: "Nickel and dime for everything. Plastic seats which in a sudden stop or crash would cause head injury. We sat on tarmac for 3 hrs before departure so they could locate passengers to fill every seat even though boarding was supposed to close after 30 minutes. I could go on."
Cons: "I was shocked to be charged a $40 fee for a carry-on bag. This was a hidden fee to me, as I did not know about this charge and no other airlines have this fee."
Cons: "Seats no wifi no charges plug ins"
Cons: "I’m 6’2” so any regular economy seats are fairly uncomfortable for me."
Pros: "I had very low expectations of Spirit Airlines... from their reputation and things I read online. But my family and I had a GREAT experience yesterday. Our bag check process went smoothly and the staff was very courteous. Everything went smoothly for boarding and my husband, my son and I all sat together in the same row. Everything couldn't have went smoother and i really wondered what all the fuss was about Spirit airlines??? We had a really great experience and would do it again. Can't beat the price, even if you pay to check a couple of bags ahead of time."
Pros: "ABSOLUTELY NOTHING!!!"
Cons: "Everything. Glee spirit one other time and completely regret it. Haven't flown with them in 4 years. I remember why now. Flight was originally cheaper but by the time you pay all of there fees to get on the plane you're not saving at all. And once on the plane everything costs a fortune so now you've spent even more. They are never on time in my experiences and don't feel the need to give the paying customers updates. After several hours of delays you get the pleasure of being absolutely crammed in their crappy aircraft. NEVER AGAIN!"
Pros: "The flights themselves were pretty easy and on time."
Cons: "We were traveling with a 2 year old and it was our first time purchasing him his own seat. We did tons of research to figure out the most efficient way to travel with our little guy and decided to bring his car seat on the plane since he travels so well in it. As long as there's a tag or some sort of label on the car seat stating that it is approved for air travel you can use it in a regular plane seat. The first boarding agent was completely unaware of this rule and acted like he was gonna make us check it at the gate. My husband insisted that he would not do that and that it was allowed, so the guy said "well you can try, but it's probably gonna get checked". Once we were on the plane, no one said another word. Feeling like pros by the time we were boarding our return flight home, we installed the car seat in the middle so we could sit on either side as we had on the way to our vacation. This time the flight attendants informed us that we had to install the car seat in the window as it could block the person sitting in the window seat from an easier escape in an emergency. Again, my husband explained that the person in the window seat would be me and that we had installed it in the middle on the way to our vacation, so she said "oh, okay then". Minutes later a second flight attendant came through telling us the same rule but enforced it. While I can appreciate their reason for the rule and the fact that they eventually enforced it, I was baffled at how many employees did not even know their own rules about car seat travel!"
Cons: "I did not like the fact that I paid my ticket 2months in advance, and when I got to the airport 2hrs early, I was told that I was late and the plane was already full. How can it be full when I had a two months reservation? It seems like they sell the same seat to more than 10 people and then they gamble on the first person to sit in it. How can a company that is run by a human being be so greedy? I have learned my lesson. There were 4 more people who the same problem as I. When I called Customer services, i was told that there is nothing that They could for me because they are not at the Airport with. I asked if they could put me in another flight and they refused saying that I have to buy another ticket. What I do not get is why Spirit is still in business? Someone warned me about them, but I thought that maybe it was that one time, but I was disappointed big time. My sister lost a baggage with spirit 2 years ago and they never helped. Spirits have lost me as Customer and I am sure that I will not be the only one. They make their tickets cheaper to lure people into buying them, then they still their money without even thinking about humanity. I had to buy another ticket and I am flying tomorrow. Worse company ever. They do not deserve to be working with people. People should never trust Spirits, it is beyond the worse."
Cons: "Being charged for baggage"
Pros: "The boarding process was good. T The staff friendly, but should smile!!"
Cons: "The seats were uncomfortable."
Pros: "I booked via Kayak and knew there was a charge, but I didn't notice a spot during booking to add it. I assumed a $25 charge, and was surprised by the $50 at the check-in counter."
Cons: "We were delayed for about three hours but there were no announcements or screens displaying that information. There was no indication that we were even at the correct gate. People had to walk up one at a time and ask to confirm what was happening and that we were all at the correct gate. Two hours after our flight was supposed to take off, there was finally an announcement letting us know that there was a delay and our gate would be changed so we needed to move out of the way so another flight could use the gate, but not to too far because they didn't know when or where our flight would be leaving from. It was chaotic and disorganized for no reason. I understand that delays happen but the lack of communication was unacceptable."
Cons: "I bought this ticket directly from spirit. They scheduled my connection such that it would have been impossible to make. Apparently this was an "unforeseeable circumstance", so I was offered no accommodations even though there were no alternate flights available until two days later. The agent I spoke with changed his story about what could be done every time we spoke, and when I requested a refund, he was unable to print a receipt or any kind of confirmation paperwork or email whatsoever to prove to me that my ticket had been refunded. He was also unable to tell me the amount of the refund. I simply had to take his word for it that Spirit would process my refund for an unknown amount within 5 business days. Needless to say, i have doubts. This was absolutely unacceptable. I was forced to pay for an alternate flight on a different airline, and pay for an airport hotel for the night. I am beyond furious with spirit airlines and I have received unimaginably terrible customer service."
Cons: "The price of the flight was relatively inexpensive, however, after paying for a second carry on, checked bag and overweight checked bag (40 lbs not 50 lbs), this flight was WAY more expensive than other carriers with the same luggage. The bag fees were never explained during the booking process. The flight was delayed almost 2 hours due to other Spirit delays to Ft. Lauderdale, thus, instead of paying hotels and rebooking Spirit customers, Spirit decided to wait until every passenger boarded -- not caring that customers were missing connections in Denver. The ticket agent in Ft. Lauderdale was a right miserable so and so. I'll never use Spirit again."
Cons: "I know Spirit offers low fares and in return you pay for everything else, seats, carry-on bags, boarding passes (if you don't print yourself), drinks, etc. In knowing this I did my due diligence before this flight to make sure I wasn't going to be charged for things like the size of my purse (I measured it), etc. Upon check in for this flight, I was informed that I owed $30 because my checked bag was 43 lbs and Spirit has a weight limit of 40 lbs. The other customers in line were just as shocked. To me, the standard is 50 lbs. With that being said, in my research on Spirits website this was not clear. I think this sort of fee should be much more prominent. I am a "prepar-er" if you will and for me to not know this charge was coming tells me Spirit most likely makes a lot of money off of passengers regularly having to pay this unexpected fee at check in. The ticketing agent told me it happens daily after I asked him. This feels a bit like a scam, in my opinion. Spirit will say "It's on our website" and I'm sure it is but again, I don't feel like this charge for a weight that's standard is 50 lbs is clearly called out to passengers. I'm fine with no frills, I'm not fine with unexpected charges that I feel are under the radar until the 11th hour when you have no choice but to pay or repack. Uncool, spirit."
Pros: "The flight crew were very nice and professional"
Cons: "The check in process was horrific. Their website was not working so I was forced to spend more to print my boarding pass at the airport. I had no idea Spirit was going to be so uncomfortable. I really think a disclaimer in large print should be available prior to booking with them. Something like Attention: the flight you are about to book comes with very small, unpadded seats crammed closer together than most airplanes. You will be physically touching every person you sit next to. Even if you are a skinny person. The seats do not recline there is no Wi-Fi or on board entertainment. You will be nickel and dime to death so that in the end you won't actually be saving as much money as you tjought."
Pros: "Comfy seats"
Cons: "Well of course pay for luggage but i didnt have any today"
Pros: "We got there. Eventually."
Cons: "First of all, delays. Both flight we took for this trip were delayed, one by a good 7 hours, the other almost 2. That's a rate of 100% for us. During the wait, no explanation, or worse, some BS about the weather. The other companies did not experience any delay due to weather... The flight attendants might as well not be there. At least we wouldn't have to suffer stupid jokes. You get what you pay for, however in this case when you tally up all the fees it is not that much cheaper. Last, the website is downright crappy, starting with password security, to layout and speed. Getting anything done is a chore, and the policies are of course well hidden. I don't think we'll fly spirit ever again."
Pros: "On the opposite side of the helpful/friendly spectrum -there was one employee who heard my story and offered to let me use one of his free flights if I was charged for some reason. He waited while I went through the ticketing process again. That was VERY generous. I wish I had taken his name down."
Cons: "Did not receive a notification that my gate had changed to an entirely different terminal and I missed my flight. There was no way to even know/find where my new gate was located. They only had one Spirit employee at the gate that was on my ticket and she was busy checking the people in for another flight. Ladies at the correct gate were not friendly or helpful. Paid $200 to stay overnight in a hotel and I missed a day of work. The check-in/ticketing area for Spirit was a madhouse."
Pros: "About the only thing that I can say I liked is, the boarding process went smothly for me & my luggage was on time."
Cons: "Where to start... paid more in bag fees & to get an isle seat for each(4)flights than I did for damn plane ticket! Flights delayed 4hrs another flight in same trip delayed 2 hours. Staff wasn't interactive/friendly I'd say 6/10 were nice. Asked for an isle seat the person helping at counter, said I'd have to pay to upgrade. Seriously- upgrade for isle seat!! I paid to have an isle seat on all 4 flights(I'm a disabled vet who was injured in the line of duty) I need easy access to toilets I'm unable to crawl over people, in turn need idle seat). Paid for isle seat all 4 flights- just to see the flights were super empty, people were sitting where they wanted anyway. Thanks for taking my $ for the seats tho spirit:-|. Staff wasn't that friendly compared to other airlines I've flown on. Not food. No entertainment on flight. Not worth it. If they don't do better business they won't last long I feel. There is potential just needs some work!"
Pros: "Not much"
Cons: "We were thrilled about our cheap round tickets, but what seemed to be 440$ ended up being 800$ with all spirit airlines inconvenienced us with. They gave us only an hour an a half to go through customs, get our checked bags through customs, and board our connecting flight. This is nearly impossible even if everything goes perfectly. After a 20 minute flight delay we sat on the runway in bogota for an hour, not even giving us a chance to catch our next flight. We got to Florida and stood in line for 2 hours to wait to talk to someone about our missed flight. They couldn't get us on a flight to Denver until 8pm the next evening and couldn't offer us any help with accommodation. They gave us a slip that was supposed to give us 40% off on select rooms, every hotel was booked so we had to call 20 different hotels to find an available room with absolutely no help from spirit. Not to mention the terrible inconvenience the service is selfish and inconsiderate, you have to pay for everything along the way- food or drinks(even water) on the plane, a selected seat, checked bags, etc- and the seats are the most uncomfortable piles of plastic with no recline tiny tables and no leg room. I will never fly with this airline again."
Pros: "The staff and crew were very courteous and kind and helped ensure that everything went well."
Cons: "I didn't enjoy the fact that checked bags were 40 a piece, and that I was limited to one carry on. I booked through a third party site and it wasn't made clear to me that this was the policy. Though it is certainly my responsibility to read and understand the fine print, I've had such a pleasant experience with other airlines that I didn't think I needed to. My fault entirely, but I will not make the same mistake again. Further, I met with some friends at the airport on the same flight, and Spirit lost their expensive and irreplaceable scientific instruments. Though I imagine and hope everything will be okay and the boxes will turn up, Spirit apparently has no process for tracking bags. That isn't acceptable to me. Though the experience was overall smooth (minus paying 80 dollars unexpectedly for round trip checked bags) I will gladly and confidently choose other airlines over Spirit in the future."
Cons: "Did not receive application to get refund on flight, now after i called several times i am told that its too late to receive my refund. I couldn't fly due to medical issues and no one helped me resolve this issue or get some kind of credit so I could possibly try and schedule for another trip. I paid for insurance because I was afraid that with my health issues, I may need to cancel. No one helped me fix this and no one called me back to resolve it. I was transferred all over the place and was told to call multiple people to get the issue fixed, just to be told to call someone else. I am very mad about this situation and will not be booking through this site or with Spirit airlines"
Cons: "I didn't like the baggage policy. I didn't like the check in policy or the fact that they don't support TSA precheck because they hope to sell you on an additional fee that will get you through a prority lane. I didn't like the seats which are hard plastic, close together, and don't recline. I didn't like the mini tray table that wouldn't support my laptop so I couldn't work. I didn't like that Spirit falsely advertises with the tag line "LESS MONEY, MORE GO" when the base fare for my connecting flight on this sub-par airline was more expensive than a direct flight on a better airline-before the other fees were added."
Pros: "The price initially"
Cons: "The spirit luggage check in delayed me (the 120 minutes early I was there) before the flight - standing in line - by the time I got to the ONE gate agent she said I was too late to catch the flight and admitted it wasn't my fault but I would have to pay an additional $170 to book the next flight which was the following morning. Down hill from there. It took me an hour waiting on hold to speak to someone on the phone. The representative & then her supervisor could care less, by that time the rebooking charge had gone up to $215. It cost me $300+ to last minute book a low price room for the night, taxi back and forth from the airport (I had already returned my rental car). That doesn't include the return flight I paid for on a different airline or the refund I should have recieved for the RT trip I already paid for. Shameful (non)service spirit!!!"
Pros: "Staff were great; flight was on time"
Cons: "seats are very uncomfortable, very little leg room."
Pros: "Not much good to say about this. We didn't crash and we did arrive on time. That's it."
Cons: "Firstly, I arrived at the airport 2 hours before my scheduled departure. For whatever reason there were some 400 people in line for the bag drop (200 in line, and 200 more in the pre-line which I sh!t you not was a thing) and since spirit always takes 15 minutes a person for this process that should take 15 seconds I barely managed to finish up by the time my plane was boarding. Of course I was then told my flight would be departing from a different terminal and had to sprint to make it by the time the door was about to close. And I doubt I need to bring up the uncomfortable and cramped conditions found on every spirit flight (though they were particularly unbearable for a flight of this length) but here we are. Since my attemp to arrive early and buy dinner in the airport had been thwarted by spirits incredibly slow line system, I starvingly decided to buy a snack box. This consisted of almonds, fruit snacks, crackers and a mint that were fine, as well as cheese spread that was the consistency of water and Oreos that were somehow soggy. In case the hangry tone of this review doesn't give it away, I'm was left very dissatisfied by this BS waste of money. Spirit airlines MAY save you a couple of bucks (only if you buy your bags online ahead of time and maybe not even then), but they will probably cause you severe mental trauma and may shorten your life by 4-6 years."
Cons: "No extras at all.paying for a boarding pass..100 dollars to check a bag at the gate.."
Cons: "This shouldn't be under a cheap category. Considering that I had a carry on, I ended up paying and additional $120 for baggage. On my return flight I sat next to someone who for sure was on some sort of methamphetamine or heavy upper and could not sit still for a moment. or stop scratching herself. There is no phone line at all that gets you to a human to speak to... at all! So asking for specific flight details was impossible. To get a bottle of water on a 5.5 hour flight was $3 which is inappropriate. The seats do not recline and are small. If you do not pay for you carry on a head of time they will charge you $100 which is basically robbery. I will never fly spirit ever again."
Cons: "I wasnt allowed on my plane when it wasnt leaving for 43 minutes after i had arrived there. I would have been there the RECOMMENDED hour and a half early if i hadnt run into heavy traffic. Unfortunately, I only had 43 minutes before the plane left denver and the crew told me that i was late and wouldnt even give me the opportunity to try and get to the aircraft before it left. Then they told me that i could pay almost double what i had origionally spent on the flight to wait 4 hours for the next one with a 6 hour layover for thr connecting flight. I had then asked if it was possible to be reimbursed, the guy at the counter started laughing and said no it was my fault i was late. I have never been treated with such disrespect before in my life. I just dont understand, because no where does it say that if you're not there 50 minutes prior to the flight that you forfeit your flight. 50 minutes, i was there 43 minutes prior. Now i wont be able to visit my family for another year because i used my vacation time for that aweful experience with spirit ovwr 7 minutes. Then when i called kayak to explain to them what happened, they told me there was nothing they could do over and over again. Absolutely no help from either party."
Cons: "In the last 30 minutes of our flight we hit a HUGE patch of turbulence that dropped our plane a considerable amount of feet. It also rocked us all around and about and passengers were screaming because of the terrifying jolts and movements. After this very un-nerving turbulence had subsided Spirit airlines decided not to say one word to the passengers the rest of the flight. There was no voice at all that said, "well folks we apologize for not seeing that patch of turbulence," or "we apologize for how bumpy that was," or even a simple, "welcome to Denver" once we arrived. Spirit airlines did not take the simple steps in reassuring the customers that we were safe or taken care of and I was very uncomfortable being on board my flight. This flight has left a bad taste in my mouth and will choose to pay more next time for a SouthWest flight compared to a cheaper, sketchier, Spirit flight."
Cons: "Why ask for a ratING on food and entertainment that don't exist?"
Cons: "On top of the long lines, the flight was cancelled without any explanation 20 minutes before boarding. We were forced to walk all the way back to the airport entrance, but weren't helped at the Spirit ticket counter. Instead, we were given a card with a phone number to call in order to try and book ourselves another flight. We weren't able to get a flight until the next day with a different airline. It was a very disappointing experience, which created a terrible start to our trip. We will never fly Spirit again due to the unprofessional manner in which we were inconvenienced."
Cons: "I checked in online the night before, but did not print my boarding pass. When going to check bags, I waited in line only to find out at the counter that I have to print my boarding pass at a kiosk - if they do it for you they will, of course, charge you. Ridiculous. When I went to print the boarding pass, I got charged again - apparently it did not go through the night before for some reason although I was never alerted. So I was charged more now for paying at the airport vs. night before. Not to mention, two charges showed on my account."
Cons: "I arrived 2 hours before my flight and needed to drop off my checked bag. I waited in a huge line at the detroit airport. I made it into the roped section of the line then a "last call" was made for Denver flights and they went to a different line. I was told (with a bunch of other people) that since we were into the roped section of the line we should stay. Then all the denver passengers behind were brought to the front and the people that were told to "stay in line" got screwed and failed to make the flight due to simply trying to check baggage. Approximately 30 of us were told to go down to the spirit office to rebook flights. The office workers were no help and very unsympathetic to the fact that people's travel plans were ruined. I ended up having to rebook a new flight from a different provider that day to protect my other plans at my destination."
Pros: "nothing about the flight was enjoyable."
Cons: "Flight was delayed by 40 minutes and then it was on time... even if they say it's delayed and the plane lands on time they will load and go to get back on schedule. After sitting on the plane for 30 minutes all of the passengers were forced off the plane due to engine problems. 2 hours later we were able to board. Once we left the gate there was a loud sawing noise coming from the bottom of the plane. I have never been scared to fly but this flight had me wishing I flew with Southwest. After take off plane didn't feel like it was going to make it. Staff is not very friendly, probably due to all the angry passengers but you should still have a good attitude as you are the face of the company. I asked the flight attendant if I could move to another seat for more leg room after the doors closed, and she said "unless you paid for the seat you couldn't move." Pay the extra money for a better airline."
Pros: "Friendly staff."
Cons: "The checking in process was fine, as Long as you added your carry on bags within the same process for a smaller fee. However, the "random seating" option that you choose is not actually choosing a seat; therefore I was denied boarding even when I checked in and my seat was given to someone else. I was told nothing until the plane left the terminal and I was told to "get comfortable" while waiting. An hour later, I was given the option to fly the following day home to Denver with 3 layovers, and a full day of traveling. Its hard to travel this type of airline when they have complete disregard for personal plans and do not communicate with their customers the hidden fee's. Bare fare is a way of saying you are paying for the possibility of flying, not even a guaranteed seat."
Pros: "Everything people say about Spirit is true... you get what you pay for...and then more payments on top of that...."
Pros: "Friendly helpful staff. Flight on time."
Cons: "Unexpected extra fees for seat assignment and carry on bag."
Pros: "-The employees are very friendly and helpfull."
Cons: "-everything cost extra -only 18kg allowed (other airlines minimum 20kg, for FREE!!) -only 1 personal idem (other airlines at least 2) -Extra bags (also suitcase) are really expensive!!! -it cost even more if you don't check in by yourself -even if you want to sit you have to pay, should I stay in the airplane???? -water in the airplane cost 3dollars!!!!! (other airlines for FREE, PLUS snack!!!!!) -on my site (WHICH I PAID FOR!!!!!) were used tissue!! -worst airline i've ever flew with! never again!!!"
Pros: "Some of the crew members were friendly. The other half were not."
Cons: "Spirit dropped us off in Grand Junction with no TSA agent and no information given for 7 hours-no ground transportation options, no hotel offering, no food voucher, and NO ONE there to even tell you how screwed you were. Absolutely unacceptable. We were en route to Denver and told the weather was bad so we landed in Grand Junction. Our baggage was left on the plane and we were told before exiting that another crew was on the way there to take over because the current crew had met their maximum hours. The onboard crew told us that the TSA agent inside would have more information for us. We exited the plane and entered a tiny airport with no gate agent and two security guards struggling to answer our questions. We were told that we had more information than they did. Then we waited. For seven hours we waited. No information at all. Our entire flight crowded the tiny cafe that had just closed, forcing them to open out of the kindness of their hearts. They weren't ready for that kind of volume so simple burritos took an hour and a half to receive. After three hours pizza arrived...from where (possibly Spirit, but doubtful) we don't know, but most of us and already ordered from the cafe. We watched the hours fly by with no one telling us anything. I called Spirit's 800 number four times before finally reaching a real person. That real person put me on hold and finally after fifteen minutes told me that he had no information about any rescue crew coming to take us to Denver. He was supposed to be the one with information, right?!!! Long story short, we left LA at 1pm and after being rerouted, we finally arrived in Denver at midnight. Biggest joke of all was when we landed, I received a voicemail that my bag was waiting for me in Denver. How is that possible, I wondered. Turns out, my bag missed my initial flight, caught a later flight, and luckily (ha!!!) our flight was rerouted for 7 hours so my bag got there before me. If the fact that you get a tiny discount for booking Spirit, but then pay through the nose for carry-on bags, checked baggage, printing your boarding pass if you forgot to (really???), any and every beverage and food item...isn't bad enough (does everyone realize Spirit is more expensive in the long run??? I do now!) Life is too short to fly Spirit. Period. Pay the extra $15 for a real airline. Oh...and my fiance had to uninstall and then reinstall his seat belt buckle because it was improperly put together. Seat belts were flimsy, seats don't recline, seats look like polyurethane over folding chairs. I can't say enough about how horrible the Spirit experience is."
Pros: "The plane got me to my destination and back without major incident"
Cons: "I bought my ticket through Kayak thinking what a great deal! But what I didn't know is that they would then nickel and dime you the rest of the way. When I went to check in I found that I needed to pay $40 if I wanted to bring a carry-on (each way! I suppose it's possible I was going to leave my bag somewhere?) and then had to pay to pick a seat. None of the seats were actually free, which leads me to believe my original ticket price was like a cover to a very overpriced and boring club. Nothing else is included, not even water, so either prepare to pay onboard or be well-stocked (but not too well-stocked, because if your bag is over weight you have to pay more.) The planes themselves were old and rickety and made some weird noises, which didn't inspire much confidence. The spirit credit card was pushed on me multiple times through my online check-in, my additional seat/bag purchases (note: don't offer someone a credit card while they're already annoyed at your company) as well as throughout the flight. I finally fell asleep only to be woken by a long, blaring pitch to sign up for a credit card. This was my first and last trip with Spirit."
Pros: "Overall the web site looks like it was successfully intended to be attractive and it contains all the needed info."
Cons: "*Promising to answer a question "within 48hrs" is NOT OK when it is about checking in. *We SHOULD NOT have to register in order to be able to check in. Why is more than conf # and name needed unless it is to be shared or sold? *The needed info is scattered in many places on the site eg bag size, weight, and prices. *I was charged the "at checkin" price when I used the add baggage link before starting to check in; b/c I was within 24hrs? Purposely didn't start to check in yet so I wouldn't get the higher price."
Pros: "No frills or hassles"
Pros: "We departed on time, there were email notifications about gate changes, there was turbulence and the pilot did a good job of communicating what to expect and put the seatbelt sign on."
Cons: "The prices of adding bags, especially if you're flying with spirit round trip is outrageously high. It's either $36 or $55 EACH WAY depending if you pay online beforehand or at the kiosk. The boarding pass I printed at the gate wasn't visible because they didn't have ink in the machine. I had to cut the whole line to have it reprinted, based on information from the spirit attendant, and then she didn't even help me cut the line. I looked incredibly rude to other guests- should have been escorted by her. The seats on the plane and tray tables are super small, the bathrooms ran out of toilet paper mid flight, and when I asked the attendants about the toilet paper they told me they had handled it already by putting in a box of tissues. Then they carried on complaining about their schedules to eachother and didn't ask if there was anything else I needed."
Cons: "Nothing was complementary. Uncomfortable seats."
Pros: "The plane was clean and the rise was quick and safe"
Cons: "The flight was delayed but that was not communicated."
Cons: "Still look for the first on time flight, no luck so far"
Pros: "The flight itself ( time, taje-off, landing etc) were fine."
Cons: "They promote themselves as an "unbundled" airline so you don't pay for unwanted features. But they don't tell you that you then must pay for carry-on luggage at $50.00 per piece at the airport. On our return flight I went online to pre-purchase the luggage at $40 per piece but the system would not accept my PMT. I called customer svc to pay over the phone. He said "that will be $55.00 EACH. This is for CARRY ON luggage that is free on every other airline. I paid the $50 at the airport which made them MUCH more costly than any other airline."
Pros: "It was a short flight"
Cons: "Waiting in the airport for three extra hours for a plane to come for us."