Pros: "Short flight and no problems."
Pros: "Seat was comfortable and the crew was courteous."
Pros: "I loved being upgraded to first class and the crew was so attentive."
Cons: "Nothing, glad this was a better experience than the trip to Miami."
Pros: "I fly a lot, and I am very impressed with the level of consistency that Delta has offered the last couple of months. This flight didn’t disappoint. The crew was particularly friendly"
Cons: "Nothing I can think of-10/10"
Pros: "Amazing entertainment display and the boarding process is smooth."
Pros: "Movies were good, once in flight it was a smooth ride"
Cons: "Communicate better during the delay"
Pros: "Everything and everyone was very nice and helpful My son has a cognitive disability and he flew by his self And they helped him find his seat and treated him with respect."
Cons: "While trying to get a gate pass to pick up our son from the gate Delta service makes it very hard to know where to go and get the pass and then they only had one person working at ticket assist. Totally unacceptable. Many managers walking around but no one actually helping."
Pros: "Can’t do anything about bad weather-we got through despite a weather delay. Crew was terrific."
Cons: "Terrible flight ? Captain lied to to us and kept saying two more minutes 5 more minutes , etc Stuck for 4 hours . Plane had a problem and captain said it was glued and that was suppose to be like that"
Pros: "Arrived on time and smooth flight though it was completely full"
Cons: "They charged me $646 for the flight. And we departed 40 min later. I arrived late to my work. They gave me seat in the back of the plane. Horrible"
Pros: "Very comfortable seating!"
Cons: "The landing was a bit rough. Lol"
Pros: "Staff are adept at dealing with these issues but it is a systemic problem."
Cons: "Rather than pay luggage fees, people are bringing on their luggage and the flight ALWAYS runs out of space. Suitcases are being moved around right at people heads and more than once I've been hit and seen other people be hit in the head by a suitcase. Getting luggage in place used to be a simple and minor issue, now it occupies much of the time, energy, and attention of the cabin crew as well as the gate crew. I realize this is making money for Delta but the cost is being paid by people being hit in the head with luggage and the crew's unavailability to deal with other issues."
Pros: "Clean plane, quick turnaround"
Pros: "The take off and landing were very smooth and the crew was nice."
Cons: "Crying baby aboard"
Pros: "The flight attendants gave great service"
Pros: "Not too bad once we got on the plane"
Cons: "They make up this lame excuse about a slight delay on the plane arriving and having no flight attendants to get on the plane on time. This delayed our flight by two hours. They need to staff their flights !"
Pros: "The Delta desk attendant at CVG was unable to come up with another flight to get me from CVG to Colorado Springs on 6/13. There is nothing to like."
Cons: "See comments above."
Pros: "No lines at the baggage drop off. No lines at TSA. Efficient and organized boarding. Seat area was clean. No delay, friendly energetic flight attendants."
Cons: "Lots of turbulence on the last 20 minutes of the flight. Captain had warned us. Nothing they can control though."
Pros: "Very nice and courteous crew."
Cons: "Lady at the gate was a bit standoff Ish and the delays were an annoyance."
Pros: "Seats. Service. Timing"
Pros: "Cody was such a great flight attendant. We weren’t seated with our kids and he helped us switch seats. He was so help and just sincerely nice. Really great person to represent your brand."
Pros: "Friendly, efficient"
Pros: "Good friendly staff. Delta Studios is neat."
Cons: "Small plane , last minute seat change, half hour delay"
Pros: "They gave me extra pretzels and 2 cans of soda"
Cons: "The seats were awful.. Miniscule"
Pros: "Very professional cabin crew"
Pros: "Great service all around"
Pros: "I always love flying on Delta! The service is always excellent. The crew is always nice and attentive!"
Pros: "Cheking was easy. Service was excellent. Flight was on time and got to New York 20 mins before time"
Pros: "It was on time"
Cons: "This flight was cramped. Not enough stretching room. Hard seats"
Pros: "Finally got upgraded!"
Cons: "Flight was delayed"
Pros: "Delta graciously rebooked us on a different flight."
Cons: "Late delayed notification after we reached airport and kept delaying for several hours"
Pros: "We were traveling with a 4 month old lap infant, and the crew went out of their way to warm bottles and be friendly in general. The plane was clean and comfortable, and on this leg of our trip the entertainment system actually worked!"
Cons: "The only bad things were those that were totally out of Delta's control: weather delays and absolutely nasty and rude TSA agents who seemed to understand neither the concept of their Pre-Check system (no dedicated lines and no priority) nor the fun of traveling with an infant."
Pros: "I am not one who enjoys flying. I don't think there ever will be a time that I enjoy flying. However, the pilot, stewards, and all other workers on delta were very nice."
Cons: "I don't like flying so there really wasn't anything I liked."
Pros: "Exit row seat with no seat in front. Was able to stretch legs."
Pros: "Efficient boarding and unloading. Friendly staff. Good movies/tv shows."
Cons: "There was a storm so we flew in circles for over an hour. I didn't see headphones for the tvs (mine are bluetooth so they didn't work)."
Pros: "Pretty much nothing"
Cons: "Delta. They just hate their passengers"
Pros: "They had good entertainment for free. There were movies, tv shows, and games."
Cons: "The plane was delayed for 5 hours and the ride was longer than expected."
Cons: "My bag was damaged when I arrived at Orlando."
Cons: "Food and entertainment as always."
Pros: "I got home. That's the highlight. We didn't have any incidents."
Cons: "Took off late because the bus to transport flight attendants were late. Backed up once into New York. Had to circle several times. Once landed we waited in a queue behind 10 aircraft."
Pros: "Crew was nice"
Cons: "Always a delay with Delta"
Pros: "Comfortable seats and great flight attendants."
Cons: "The boarding. Having to wait for people to place their carry ons."
Cons: "Only food available was pretzels. Not even peanuts or cookies."
Pros: "friendly crew and staff"
Cons: "the unsheltered boarding in snowy and icy weather treacherous for those of us who are not so sure footed"
Pros: "see first message"
Cons: "see first message"
Pros: "Newer plane, smooth boarding and on time arrival"
Pros: "Great comfortable seats"
Cons: "Too much turbulence"
Pros: "Everything was good."
Cons: "The breakfast."
Cons: "No gate when we landed."
Cons: "More room. Screen was broke"
Cons: "My tv didn’t work my WiFi didn’t work and no beverage service"
Pros: "The crew was really nice and I like the cookies"
Pros: "The crew and the duration of the flight"
Cons: "The comfort and the food"
Cons: "American airlines needs to improve their inter hub options"
Pros: "Kind crew, smooth flight"
Pros: "On time"
Cons: "Gate D60 is the gate from hell. I was told to go to a different number gate 3 times, and no direction board to reference. Worst airport ever. The staff are rude and could not understand most overhead announcements because their accents and talking super fast."
Cons: "The seating were very uncomfortable the tv screen are small and old fashioned. Compare to other airlines very uncomfortable and they made me check in my carry on bag to charge $60 so disappointed I been taking this carry on for long time no other airline ever made me do that will not recommend"
Pros: "It was on time"
Cons: "The crew, the flight attendant was very rude"
Pros: "The flight itself was fine."
Cons: "The gate change was not announced on my phone app (changed from E7 to D49). I hate leaving out of Terminal E at MIA. There is no point to having TSA Pre-Check if you have to stand in line with people who don't have it. I have to remove my liquids and laptop. It's such a shabby, run-down terminal."
Pros: "Entertainment available excellent"
Cons: "Seating space seems to narrow"
Cons: "Only arriving in Madrid took 1/2 to open the door"
Pros: "Nothing, flight was delayed 3 hours"
Cons: "There’s no headphones aboard for entertainment"
Pros: "Relatively smooth flight, departed and arrived on time"
Cons: "Overhead storage was crowded"
Pros: "The boarding was great. The food and comfort was consistent with the average."
Cons: "The crew (some, not all) could have been friendlier and more accommodating. Entertainment is better with TV’s at each seat for variety."
Pros: "0ntime quick boarding"
Cons: "cost to check baggage"
Cons: "Most of the family were seating apart. I can't understand why?"
Pros: "On time"
Cons: "Boarding system, come located entertainment o/b, non existan food/snacks"
Pros: "The flight itself was about as average as any other flight. At least all our luggage made it from the incoming flight from Key West to join us in Charlotte. That was our final destination but most of the passengers were making additional connections."
Cons: "The boarding went like the plane was ready to leave on time, except it didn't. There was a delay because the flight crew came from another arriving flight, so they had to go through the full pre-flight checklist. Then there was a "minor maintenance issue" that couldn't be fixed right away because it was "shift change" for the maintenance crews. Eventually they arrived and fixed whatever, while everyone was getting texts and alerts that kept delaying the departure by 15-minute intervals. Over an hour (while sitting in a warm plane) after the original scheduled departure, we left the gate, sat on the taxiway a while, then took off. Cabin crew only had cookies and drinks, no other snacks or food. All anyone got was an apology for the extended delay."
Pros: "Easy check in and Boarding"
Pros: "The crew was excellent. Grabbed me a blanket. Did not mind the small plane."
Cons: "Bumpy ride."
Cons: "Very uncomfortable American airlines is the worst"
Cons: "Business class crew was extremely rude and unfriendly."
Pros: "Friendly crew"
Cons: "Tight seating leg room non existent."
Pros: "Nice seat. Good food. Good service."
Cons: "Seats and space"
Cons: "No longer free entries on board like before"
Pros: "Thanks everything was on time. Very nice cre"
Cons: "No personal TV for entertainment"
Pros: "The crew of the plane going to Rome was very nice. Food was good. And the departure was fast."
Cons: "The entertainment system crashed and they had to reboot it. Also the system was old and the touch screen was not responsive. The headphone jack was put in such a bad place that I broke my headphones accidentally while moving."
Cons: "The drink was terrible, hot tea"
Pros: "The crew was nice"
Cons: "Sandwich was still partially frozen"
Pros: "Food and a/c"
Cons: "Two hours delay."
Cons: "The departure was delated more than 30 minutes and the arrival disembarking was to slow."
Pros: "Arrived early, friendly crew, good exit row seat."
Pros: "The crew was OK"
Cons: "Entertainment extremely poor."
Pros: "Boarding was smooth and the pilot did a nice job of getting us to and from Miami. Thank you!"
Cons: "The flight time said an hour, yet our arrival time was 6 hours. Then we proceeded to sit on the runway for 20 minutes before take off and now at 45 minutes after we landed. Someone should have planned gates and deplaning schedules better, it's an awful experience sitting and doing nothing when you're so close to being home. The other thing that was bothersome was on this 6 hour flight, my entertainment screen didn't work. Which not only meant I would need to entertain myself for the next 6 hours, but also there wasn't a way to get the flight attendants attention. When they came around with drinks, I asked two of them how to fix the screen and they gave me two different answers which neither worked. Then when I needed anything I would have to make my neighbors move and go walk to find someone. Overall not my favorite flying experience and didn't feel taken care of by the crew or AA. And to think I spent extra money to fly with AA..."
Cons: "All. The worst airline in the world"
Cons: "Sits were not comfortable."
Cons: "Old plane"
Pros: "Flight was quick"
Cons: "better coffee"
Pros: "Not much"
Cons: "Cheap seats. And why were we not seated together when we booked way in advance?"
Pros: "Service in first class was good."
Cons: "Hour delayed flight and old plane."
Pros: "The plane was clean, the pilot and attendants were pleasant."
Cons: "Rules are rules. Yet, at least ten people brought on more than the designated one carry-on bag and purse. Flight attendants shouldn't have to deal with those poorly mannered passengers who think they deserve special treatment. Otherwise, it was all fine."
Pros: "Nice crew. Free tv for delay"
Cons: "Flight delayed and then boarded very suddenly"
Pros: "all was very good"
Pros: "Helpful staff and smooth flight. No connections or Hassels"
Pros: "My flight was delayed. So i would miss my meeting in NY Since I would miss the meeting I didnt take the flight. But i have to be in NY for the weekend. So I bought another One Way ticket to NY. But now, I found out since I dindnt take my first leg to NY, united cancel my flight back from NY to Miami! Thats completely unaceptable !!! It happened to me before with American and I could easily take my flight back. I will never fly United again, everytime you have an issue, the only word the attendents know is Unfortunately ... they NEVER help!"
Pros: "Crew on board"
Cons: "Flight was delayed multiple times"
Pros: "Flight was on time, the crew was friendly, and the price was right!"
Pros: "Free personal device entertainment. Seat was comfortable for coach."
Cons: "Flight crew was less than friendly. In flight device was just ok."
Cons: "Was forced to pay for a carry on check in while flight was not full and overhead cabins weren't full"
Pros: "Food was good"
Cons: "Seating and maybe some different reading material"
Pros: "The time of the flight"
Cons: "The costumer services"
Pros: "Every thing"
Pros: "Staff was friendly and accommodating"
Cons: "Delayed several times. Very inconvenient ."
Pros: "I love everything very good"
Cons: "Customer service, didn't have our seats"
Pros: "The time estimated for arrive"
Pros: "My flight from MIA to DIA was delayed two hours due to not having a crew. Not sure how that happened, but it was very disorganized. Crew issues happen, but what happened with entertainment? Three days earlier when flying to MIA, my United app had a great, large movie selection, so I picked one movie to watch and thought I would save the movie I really wanted to watch for my return flight. However, my return/very delayed flight had two movie options. It's the united app, why did one day have 50 movies and the second flight have two?? Shouldnt it be the same across the board? My best friends wedding and Night at the Museum 3 are not good options of entertainment."
Pros: "In efforts to reduce my carbon footprint and reduce my use of plastic bottles and single use plastic cups, I always travel with a refillable stainless steel water bottle. It saddened and frustrated me when during the drink service portion of the flight the flight attendant refused to serve me water in my bottle, which was clean, dry and when uncovered the brim has the same diameter as the plastic cups used on United flights. First the flight attendant just said that she is not allowed to fill my personal bottle but kept offering me several cups of water instead. When I explained that it wasn't because I was really thirsty, it was just that I prefer to not use disposable cups, she proceeded to tell me my bottle was too big to fill anyways and she couldn't give me that much water. I have never had such an averse reaction to trying to be more eco friendly. In fact people are usually thrilled and applaud the Effort. If this is in fact the United policy, I hope united will reconsider it. Every small effort goes towards making a big impact."
Pros: "Both flights were early landing which was nice everything moved smoothly"
Cons: "I didn't have an assigned seat in the 22nd flight so when they called I asked about they said wait for ur flight to be called so I went and Sat back down til they called me by name so almost missed my flight because the communication with the staff needs improvements"
Cons: "Delays and accommodations"
Pros: "Flight was on time"
Cons: "Check in was terrible"
Cons: "Time and efficiency"
Pros: "Speed and friendly staff"
Pros: "The plane was on time, the boarding process was fast, and the flight crew was friendly. Since the boarding took place at 5:30am the security line was short, there was a lot of space to wait, and people usually miss the early flights so we had empty seats and a lot of room on the plane."
Cons: "The flight was very cold to the point where several people were asking for a blanket but the crew did not, or could not, provide one and I was even willing to pay. Also since it was a 6am flight they only offered water cups and I would have appreciated maybe juice or coffee since it was almost 2.5hours flying and early."
Pros: "I liked that the crew were very helpful, they assisted me to my seat and showed me where to put my bags, It was my first time flying in such a big plane."
Cons: "I didnt like the lack of leg room, I am a fairly tall person at 6 feet 4 inches tall. I didnt think there would have been a difference between economy and economy plus, but economy has barely any leg room and the seats in front of you still recline their seats while you struggle to get seated comfortable."
Pros: "I liked that everything was on time and there was no hold ups"
Cons: "Food ...... Did not purchase so can't say anything about it but no one minded if we brought our own. No problems"
Pros: "The crew very pleasant in the plane! Besides the personal before boarding the plane!"
Cons: "I didn't like the Snack (food), the entertainment...I was traveling with my 5 year old son & I ask the personal before boarding if I board after group 1&2 since I was group 4 he said no, he should've let me since I was with a toddler & I didn't mentioned my seats was on roll 11 not the middle or the back of the plane!Like seriously!!!!!"
Pros: "Very clean and friendly"
Cons: "Seats are too narrow in economy. Check in staff were very slow and at the gate same process repeated. Very relaxed staff :-)"
Pros: "Short flight, polite crew members."
Cons: "Uncomfortable seats, little leg room"
Pros: "No complains everything els was good would fly again"
Cons: "The seat part is my only concern had a Lil neck pain after I woke up from trying to hold my head in the seat and catch a Lil nap over all good flight"
Cons: "Forced to check carry on when they had plenty of overhead space on board"
Pros: "Everything was perfect"
Cons: "Boarding was 15-20 minutes late, no one at the counter. Bumpy flight due to turbulence due to weather."
Pros: "Customer service was amazing, I really enjoyed my journey traveling with United."
Pros: "The price"
Cons: "I was unable to board because I didn't see the boarding time. This should be available even if it is just an estimated time. This way if I am running late I know what time I have to be there."
Pros: "The wifi, TV, timeliness of flights, staff."
Cons: "Seat size. Snacks both ways! I need like s snack option "peanuts or granola""
Pros: "Flight crew was good"
Cons: "For starters...um ranch pretzel snacks? Weirdest snack ever and so tiny it was ridiculous. It took about an hour after take off to get the snack, and almost another full hour to get the drink. Too slow!! The seats are very cramped compared to jet blue. I paid a lot of money for direct TV thinking I could start a movie from the start. You can't, and there wasn't a thing on TV that I wanted to watch. On other flights for the same amount of money you can buy a premium current movie. Or you can fly JetBlue and get the TV free. One of the flight attendants, bless him, was mentally challenged, and I mean literally. He was sweet and it's nice he has a job, but he didn't know what I was talking about when I asked him if I was on a flight that had an onboard library of movies once you connected to the airplane wifi. It was frustrating trying to talk to him. I had onboard a purse to stow under my seat, and another purse, that was brand new that I needed to stow overhead. I asked another flight attendant to help me stow it overhead where it wouldn't get crushed. She showed me a spot where it was pretty much getting crushed. Since it was new, it would have been really nice if she put it in the nice closet that is usually up front on planes. I've been flying my whole life and once or twice I've been accommodated with the nice closet. That's all folks!"
Pros: "Friendly staff"
Cons: "Better seats, they feel like a combo of metal and plastic"
Cons: "No serious Covid-19 procedures"
Pros: "I got the exit seats and they were comfortable, they had more leg room."
Cons: "The food, offer more free stuff."
Pros: "Boarding went well"
Cons: "Why are flight attendants standing in the aisle while people are trying to get off the plane? And worse, why would they then scold someone who is trying to get their bag out of the overhead for not watching where they are putting their bag down in the aisle? If they had more control over customers not pushing and shoving and not getting off the plane in an orderly fashion, these things wouldn’t happen."
Cons: "The flight was delayed 3 hours. When we finally got on, someone had vomited on the previous flight and it didn't get cleaned up. We had to sit directly across from it and it smelled horrible."
Pros: "I was pleasantly surprised this time around with Frontier. Last time I flew with them they were late on the way there and the way back. This time they were on time both ways, even though there was a snow storm on the way back. I like getting to pick my seat and my bags showed up so I was happy."
Cons: "Had to pay $75 because my bag was 7 pounds over the 50 pound limit so that sucked, but it was my fault. On the way back I just reorganized my stuff and avoided the extra fee."
Pros: "Crew was great."
Cons: "Expensive carry-on fee. Delayed flight. Incredibly uncomfortable seating, especially with a bad back. Would definitely choose another option if there was another economic choice in airline."
Pros: "On time Departure, Early Arrival. Excellent Flight Crew"
Cons: "Seats don't recline, tiny tray Table"
Cons: "Seat,s are to small and hard"
Pros: "Service was nice"
Cons: "Uncomfortable and cheap feeling"
Pros: "It was uneventful."
Pros: "The pilot was awesome. She had a smooth flight and smooth landing."
Pros: "Check in was easy and the flight timing was great."
Pros: "I would rather spend an extra 30$ and fly american or any other airlines."
Cons: "Pretty much everything especially the customer service"
Pros: "I made it home safely and on time and after paying $170 for my luggage they didn't loose it"
Cons: "I didn't know Frontier charges for everything but water. $3 for peanuts, $3 for coke and more for anything else. That is ridiculous for a 4 hr flight. They charge $40 for a checked bag and $45 for a carry on if you pay at checkin, or $60 if you pay at the gate. OUTRAGEOUS!!! The seats DO NOT recline. And the worst of all is they wanted me to sign up for their miles club and credit card...not gonna happen"
Pros: "Nothing the seats were horribly uncomfortable. The seats don't recline and you get billed for every little thing. I won't be flying Frontier again."
Pros: "The pilot and crew were organized, friendly and attentive. We received our luggage fairly quick, however they did switch baggage carousel. The airfare was so affordable. I will definitely use Frontier again."
Cons: "The seats did not recline"
Cons: "Bathroom on board filthy. No complementary water or snacks provided."
Pros: "Crew was good"
Cons: "Uncomfortable seats, minimal leg room, they charge you for everything that isn't a seat, delay in baggage claim"
Pros: "Overall friendly and efficient"
Cons: "Flight was delayed due to crew short staffed. And luggage took over 30 min to arrive at baggage claim. I've never waited that long for bags."
Pros: "Crew cheery"
Cons: "The web site to check in very hard to use. Gave up after 4 tries. Went to app. Too expensive. Bag cost more then anyone. No free seats. Can't change seats without a cost. Seats very hard and close. Not comfortable. Got to Denver early but had to wait because no gate. Why get there early. 1 hour to get bags. $3 for soft drinks! Really. I will try not to fly Frontier again"
Cons: "to add our baby (lap child) to the reservation, it took multiple tries to reach a person who could help by phone, then she had to give up our reserved seats to rebook us further back in the airplane just because of adding our baby. If the ticket wasn't $50 each one way while on sale, there's no way we'd ever fly Frontier."
Pros: "I paid extra for more leg room - for me it made the flight less claustrophobic."
Cons: "The seats had very little padding which made for an uncomfortable flight."
Cons: "paying for everything including my bag and seat. what did i pay for in the first place. never flying frontier again"
Pros: "How fast we got to my destination."
Cons: "You have to pay for everything including drinks."
Pros: "Direct flight, on time, good price"
Cons: "Seat didn't recline, no entertainment, lots of loud children on the flight"
Pros: "The price was cheap. We landed early."
Cons: "The comfort of the seats isn't great for 3+ hours flight. Wish we could be treated to a soda and light snack for free."
Pros: "There is not one positive thing I can say about my experience with Frontier."
Cons: "Where do I begin, the counter opens 2 hours before flights, and in our case it opened 90 minutes before, so the line was horrendous. Be ready to pay through the nose for well...EVERYTHING. Our luggage cost us over $200.00, our seats over $300.00 even a coffee was $2.99. The seats are ridiculous. We paid for the expensive seats thinking that meant we'd have extra leg room, and you know a reclining seat...haha!! No, we were wrong! We had LESS leg room because we were in the first row , we had to hold our purse/backpack in our laps because the overhead was full (Even though we were in row A! The flight attendants allow people to put their baggage anywhere, not necessarily over there seat, so we were screwed). Our seats were like sitting on sharp metal objects. We were 35 minutes late leaving the airport, the crew didn't see fit to tell us why. The luggage took twice as long as other airlines to get to.the terminal... In a nutshell this so called "cheap fare" winded up costing us over $1,000.00 once all extras were added. We will NEVER fly Frontier again."
Cons: "I did not appreciate how they charged you for every bag (including carry-on), every service, and every tiny thing. The service from the desk, to baggage handling, to in-flight felt very negligent and half-hearted. I will not be flying Frontier again."
Pros: "I liked that we didn't crash and arrived to Denver safely."
Cons: "When getting my boarding pass I was told I did not need to pay for my carry on as it met Frontier's requirements. When I arrived to the gate, I was told I had to pay $60 for the carry on. I explained the situation and the woman at the gate kiosk said she would "tell her supervisor and get the lady in trouble." The woman's urgency to so hastily throw a co-worker under the bus demonstrated a lack of "unity" among Frontier as a whole. When I got on the plane, there was no room for my "carry on" I just paid $60 for. Subsequently, I was told to bring my bag to the back, then to "bring it to the front", finally resulting in having to have it checked. We were forty minutes late taking off and neither the pilot or crew was apologetic for the inconvience. During the flight, a man expressed concern for my situation and being misinformed about the bag requirements only to result in being penalized and having to pay a $60 fee. The flight attended, assuming I was asleep, and having no knowledge of the situation, said "that's what she gets for trying to sneak her bag on." The unprofessionalism of the situation was again, extremely evident and portrays a negative image of Frontier as a whole. At the very least, the women could have honored the price to carry on/check a bag online or self service kiosk. Upon landing, I legitimately verbatim said to the man in front of me "$20 bucks we don't have a gate." Almost immediately upon saying this, the pilot said "unfortunately, Denver Internstional Airport has an ongoing issue with flights getting a gate so passengers can deplane." Had this been the first time this has happened, it would not have been an issue. I fly very frequently and have never had this issue with any airline except Frontier and Spirit, which..coincidently are owned by eachother. Not only is the issue specific to Frontier and Spirit, it is an ongoing issue. We waited in the plane for 45 minutes and the worst part? The pilot didn't even have the audacity to apologize. Instead, he blamed it on the airport. Again, failing to demonstrate any sort of professionalism. I am very disappointed with this experience in it's entirety. Last time my friend flew to Vegas on Frontier, the pilot said "Apparently Spirit couldn't afford a gate." While it was frustrating, at least he was able to make light of the ongoing issue. The passengers then got off the plane, right there on the taxi lane. I took the earlier flight that same day from Vegas to Denver and had the same situation, only we waited nearly 2 hours to get a gate and deplane. Again, no apology and purely blaming Denver International Airport. It is baffling that any airline would have the audacity to blame an entire airport dedicated to the well being, safety, and travel efficiency of the people who come in and out of it. Frontier's failure to acknowledge and express apology concerning the reoccurring issues of the airline is concerning. Did I mention the smell of urine filled the entire back of the plane"
Cons: "not even a coke"
Pros: "Landing safely."
Cons: "We were an hour late in boarding and no one told us why. The seats are horrible - stiff and plastic, unable to recline. Our return trip from Miami was to leave at 7 am.. We were in line to check in at 4:45 am. There was a notice stating they wouldn't start checking us in until 5:05. No one was there. Finally two young ladies sauntered over to the desk at 5:45. Frontier leaves so much to be desired."
Pros: "The price"
Cons: "Flight delays, REALLY crammed seats, with no reclining feature. The airline does not seem to have sickness bags available for passengers, not even when requested."
Cons: "I had an early morning flight. When I arrived there was no security setup so I had to wait in the ticketing area for 2 hours. Then when I got to the gate I plugged in my phone and fell asleep before I could get an alarm set. They knew I checked in and made it through security and had to see me alone sleeping there and made no attempt to wake me and I woke up to see the plane deprating and the crew gone. When I went to ask the counter what happened they said it was my fault and I should have listened to the announcements. Then tried to charge me $100+ for a next day flight. Terrible, horrible, rotten customer service, I mean who could leave someone stranded unless they were just trying to make more money? Delta would never pull that garbage."
Cons: "The A/C was blasting and it was much too cold! I like to stay cool while in flight, but this was beyond cool. Also, the flight attendants served the guy in my aisle SEVEN bottle of Vodka! He was loud and obnoxious on a 7 Am flight :("
Pros: "Good Fly, nice atention and good landing"
Cons: "the seats do not recline"
Cons: "A snack would've been lovely!"
Cons: "The fact that u charge for seat selection and baggage and carry on and cargo is ridiculous!"
Cons: "My last trip with Frontier the flight was delayed on the way there and on the return trip. The way there the flight was delayed 3 hrs, and it was a red eye. The way back was also delayed and the power died or the computer system shorted as we were about to take off and it was further delayed because they had to do a system reset. And it is absolutely obsurd to design your planes without reclining chairs, your seats are the most uncomfortable seats I have ever flown on. And then to charge +$200 for two round trip for reclining chairs, ridiculous! I will probably never fly frontier again not will I recommend your airline to anyone."
Pros: "The crew was friendly and professional."
Cons: "The seats are not comfortable and need to recline on longer flights."
Pros: "$114 from MIA to DEN. Can't beat that!"
Cons: "Boarding by zones, really? "Now boarding zones 1,2,&3"."
Cons: "I was sent an email the day before to do an early check in, so I did. Once I filled everything out, the next screen said I was "good to go." When I arrived at the airport the next day, after getting lost, 40 minutes before my flight was supposed to take off, they said I had not checked in and that it was too late. I then had to spend $180 on an American Airlines flight as getting to Denver was not optional for me. I will NEVER fly with Frontier ever again."
Cons: "Having to pay extra to just choose a seat, then pay extra for carry on bags is very frustrating. In addition, not having recliinng seats makes the trip very uncomfortable. I was quite disappointed."
Cons: "I was shocked to be charged a $40 fee for a carry-on bag. This was a hidden fee to me, as I did not know about this charge and no other airlines have this fee."
Cons: "Seats no wifi no charges plug ins"
Pros: "Frontier provided hotel vouchers for the night along with food vouchers. Even though there was a bit of a waiting game from time to time, everything was organized."
Cons: "Upon arrival to the Kansas City, MO airport we were instructed to stay on the plane for an undetermined time. We were offered snacks for purchase. I think they could have spared some free snacks considering they had already gone through selling while en route."
Pros: "Boarding process was easy. Baggage check was friendly. Crew was very nice but everything else offsets that for my rating"
Cons: "Airline was terrible. Uncomfortable seats that don't recline. No wifi. They charge for every drink even non alcholic. Seat selection and carry one are also charged for when you check in. I would rather pay much more and fly a modern airline"
Pros: "It was a good ride"
Cons: "Food prices for everything and seats"
Pros: "Crew was great. Prices on food were good."
Pros: "The crew"
Cons: "Everything else"
Pros: "The crew was amazing"
Cons: "Horrible airline. But I knew that. Didn’t have much choice on short notice. I avoid this airline as much as humanly possible."
Cons: "Delayed over an hour."
Cons: "will never use this airline again."
Pros: "Seats and space we're awesome"
Cons: "At least they didn't try to sell us again on the credit card."
Pros: "The low initial ticket price"
Cons: "Having to pay for a seat and baggage after buying a ticket. I got an earlier standby Delta flight on Friday so I skipped the first Spirit flight (which ended up being delayed anyway). On my flight back to Denver today, I found out in the terminal that my entire trip was cancelled because I missed my original outgoing flight. I was never notified of this cancellation through email or phone call. I was then asked to pay another $200 for a one way ticket back to Denver. Luckily I was able to fly standby on Delta again instead. Never flying Spirit again. Terrible customer service as well."
Cons: "Spirit airlines cancelled my flight the day of travel."
Pros: "Nothing. I was treated so poorly I walked away from their customer service and bought a ticket on another airline."
Cons: "I was 5 minutes late over their 45 minute required check in window. So they cancelled my ticket. For $100 they offered to reschedule me. And for another $50 they would check my bag. On a different airline I paid another $100 and got a complete round trip ticket, about 10 minutes later."
Cons: "I arrived at the terminal three hours early, connecting from a non-Spirit flight from Central America. Spirit employees wouldn't check me in, saying they were too busy and I need to wait, but no worry, there's plenty of time. Asked again later and was told to check in online. Checked in online and was told (after the many upsell screens) that I couldn't print a boarding pass and needed to go to a Spirit counter. Went back to the Spirit gate and they said I hadn't checked in so they gave away my seat, and they didn't have another flight until tomorrow. Did I want it? Nope. Bought tickets on a real airline. Will never, ever travel with Spirit again."
Pros: "Nothing except the price"
Cons: "Delayed boarding"
Cons: "The seats are cramped and on the way back, they canceled all flights back to Houston, causing us to pay an extra $600 in order to get home to work on Monday."
Pros: "Absolutely ridiculous policy on making me go to a different terminal to get a boarding pass. Every other airline in the United States can issues electronic boarding passes these guys blocked me out 1 hour and ten minutes before the flight and said I had to go to terminal E counter to get boarding pass. I was at terminal A. Because I did not have boarding pass I could not enter through terminal A and use skylink I had to take the bus instead. That took 25 minutes. Then when I arrived at counter they said the flight was closed. And even though it was 25 minutes before boarding I was out of luck. The rude counter person said I should have been there 3 hours before the flight and now all they can do is reschedule for another day and it will cost an additional $100. Fortunately there were about 10 other people in a similar situation as mine and it became overwhelming for the counter people and they started issuing us tickets. This caused 10 of use to rush to security yelling we only have 10 minutes to get to flight. Fortunately all the people in line were understanding and TSA did the best they could but it still took time and probably stressed everyone out at security including TSA. This was just a money grab by Spirit airlines. Any other airlines an electronic ticket would have issued to my phone and I could have entered security at terminal A, caught skylink to Terminal E for my flight and been at gate 30 minutes before departure. This ridiculous policy of locking me out over an hour before the flight caused a great deal of stress to myself, the spirit counter crew, the TSA, all the other airline passengers waiting at security, and all the other spirit passengers who were gamed by Spirit airlines moneygrab. I intend to file complaints with Better Business Bureau, FAA, and Homeland security. This was totally unnecessary chaos!!!!"
Cons: "Absolutely ridiculous policy on making me go to a different terminal to get a boarding pass. Every other airline in the United States can issues electronic boarding passes these guys blocked me out 1 hour and ten minutes before the flight and said I had to go to terminal E counter to get boarding pass. I was at terminal A. Because I did not have boarding pass I could not enter through terminal A and use skylink I had to take the bus instead. That took 25 minutes. Then when I arrived at counter they said the flight was closed. And even though it was 25 minutes before boarding I was out of luck. The rude counter person said I should have been there 3 hours before the flight and now all they can do is reschedule for another day and it will cost an additional $100. Fortunately there were about 10 other people in a similar situation as mine and it became overwhelming for the counter people and they started issuing us tickets. This caused 10 of use to rush to security yelling we only have 10 minutes to get to flight. Fortunately all the people in line were understanding and TSA did the best they could but it still took time and probably stressed everyone out at security including TSA. This was just a money grab by Spirit airlines. Any other airlines an electronic ticket would have issued to my phone and I could have entered security at terminal A, caught skylink to Terminal E for my flight and been at gate 30 minutes before departure. This ridiculous policy of locking me out over an hour before the flight caused a great deal of stress to myself, the spirit counter crew, the TSA, all the other airline passengers waiting at security, and all the other spirit passengers who were gamed by Spirit airlines moneygrab. I intend to file complaints with Better Business Bureau, FAA, and Homeland security. This was totally unnecessary chaos!!!!"
Pros: "The boarding process was good. T The staff friendly, but should smile!!"
Cons: "The seats were uncomfortable."
Cons: "3 dollars for a Coke"
Cons: "Flight was delayed for some reason, but it was only for an hour."
Pros: "Seat was comfortable"
Cons: "It cost more for a carry on bag than a checked bag."
Pros: "Staff and crew were all professional and helpful"
Cons: "Delayed departure No wifi on board"
Pros: "It was a smooth ontime flight!"
Cons: "They cancelled the flight and had no other flights, had to cancel the entire trip."
Pros: "Missed flight! Got delayed and they never called us and we were at the gate area. Spirit is terrible."
Pros: "Eventually my issue was resolved"
Cons: "That it took 16 different calls to get my flight information configured after the shooting at the ft lauderdale airport. Understand the tragedy, but as an airline you have zero to no customer service appreciation, was hung up on multiple times when asked to talk to higher up management. Unable to give accurate information as well, upon gettin through the first time try said my Flight was still active although the airport was locked down an that my flight would eligible for reimbursement if I missed it, although I was unable to enter the airport."
Cons: "1st time using spirit got to counter check in 43 minutes till.. flight was closed. I wasn't aware of the policy"
Cons: "Our flight was supposed to be direct to Denver. It was changed to a connecting flight they Vegas. We arrived home almost 5 hours later than we had originally booked. There was no notification to me about this change bc inbooked the flight thru Kayak. Either Kayak or Spirit should have notified me of this. We could have spent an additional 2 hours with our son who's away at college. I find this to be completely unacceptable. I do my part to pack within your rules, article to my flight on time and respectful to the crew. This will most likely be my last time to fly with Spirit. There was no email or text with regards to this change. Every other airline I have flown with will either send an email or text if there's a change in flight status."
Cons: "It was a pretty bumpy ride, nothing the crew could do about that."
Pros: "Great boarding time! Fit my schedule perfectly!"
Cons: "Seats don't recline."
Pros: "Clean airline. Nice staff."
Cons: "Very little leg room."
Cons: "I cancelled my flight, but still received this, interestingly! I had no idea when I booked that even a carry on suitcase would cost extra! I was so angry, and nothing could be done. Therefore, I cancelled the flight at an additional cost and booked with Southwest, who is extremely generous with baggage accommodation. I was very happy with Southwest."
Pros: "Since we couldn't get passes in advance the clerk gave us leg room seats"
Cons: "The online program was horrible. Couldn't print boarding passes in advance"
Pros: "I arrive safe"
Cons: "I spend more with my luggage than fare it was not disclose Not even water or snack"
Pros: "I liked the crew"
Cons: "I did not like that my flight kept getting delayed and they provided late notifications"
Pros: "The check in process, boarding process and the flight were smooth."
Cons: "The boarding pass that we downloaded on our phone weren't valid. After waiting 20min for security clearance, we had to go back and get the boarding pass from the kiosk. Spirit should have mentioned ahead of time that mobile boarding passes don't work."
Pros: "Fast loading unloading"
Cons: "Very tight"
Cons: "Seems like a cheap ticket until you factor in all the extra charges. Carry on bag $50, water and a snack $10. I'm surprised the bathroom was still free of charge. The captain couldn't get one of the engines started but taxied out to the runway anyway. When it still wouldn't start we turned around and went back to the gate to wait for a mechanic. They were able to get it started and we were able to fly."
Pros: "I had flight delay for 6 hrs, missed my business meeting Las Vegas ! Very rude people at Spirit counter, never will consider Spirit as my 1 suggestion! All this and I paid 1st class accommodation, I really think I should be compensated! 7194600011 thnx! Reg!"
Pros: "Flight crew was perfect!!!"
Cons: "Better seats"
Cons: "Attendants were not pleasant, seats not comfortable, no options for good food, no movies"
Pros: "Absolutely nothing"
Cons: "They nickel and dime you to death. Just horrible. The ghetto of airlines"
Pros: "Worst flight i have ever been on"
Cons: "i will never book with them again"
Cons: "I was not informed of the 45 min check in cut off, and so Lost hundreds of dollars. I will never use your site again."
Pros: "The flight attendants were witty."
Cons: "Hectic, disorganized, and unprofessional. Hidden fees eveywhere. You get what you pay for."
Pros: "the flight crew"
Cons: "how late we were to board, almost 3 hour wait to fly to vegas, seats were uncomfortable."
Pros: "Effecient boarding. No overly comedic routines from staff to include pilots. On time."
Cons: "$55 for a carryon bag."
Cons: "On the sight online does not tell you that you have to pay for each baggage $50 dollars people should know that! !!!!so they would not be surprise .At cheking in my parents the lady wasn't as nice just because we didn't know that we have to check in on one of the machines! !!!not a good experience!"