flight was delayed due to failure of airline to prepare: we sat in plane without air conditioning and without water for more than an hour while we waited to board passengers because airline was not prepared to check in the size of the flight it had booked. then our bags got left behind in iceland because the transfer happened too quickly and the airline's baggage subcontractor in boston mishandled our bags and another fiasco ensued.
The cabin crew was excellent and one good person at check in at Tampa
They kept losing seat assignments. When I bought the ticket I reserved seats on all four segments. When I bought the ticket all four seat assignments printed out on my copy from the internet. Later that afternoon I went in to check the status and all four seat assignments had disappeared. So I called up and spent 30 minutes with an American agent who reserved seats again on all four segments. When I went to check in for the flight... all the seat assignments had disappeared again. This time the idiot American agent on the phone told me that I would have to pay for seat assignments for the MIA-CDG and CDG-MIA segments. I refused. So I arrived at the airport three hours ahead of time prepared to do battle. A very good agent at the counter then spent 45 minutes (Yes, 45 minutes) on the phone trying to get the seats on those two segments. Finally he was successful.
Then I arrived at the gate, and when I boarded I was told that there was someone else assigned to those seats.
CLEARLY AMERICAN AIRLINES HAS MAJOR INFORMATION SYSTEMS FAILURE. ONE CAN ONLY IMAGINE HOW BAD THEIR SYSTEMS MUST BE FOR MAINTENANCE IF THEY CAN'T EVEN GET SEAT ASSIGNMENTS DONE PROPERLY.
It continued on the MIAI-CDG flight. when a young man who didn't speak English ended up next to me. He had a boarding pass for a window seat but as he boarded the plane they took half of his boarding pass (he kept the other half) and gave him a middle seat in a five across section. This made no sense because there were twenty empty seats and our five across section was full, including a lap child. That head flight attendant moved him back to an available window seat after I asked for her help for him.
WHY DOES BRITISH AIRWAYS CODE SHARE WITH THESE IDIOT BARBARIANS ON AMERICAN AIRWAYS? THEY ARE DANGEROUSLY STUPID.
Thd boarding was delayed. The food was terrible. Thd breakfast was barely edible. For such a long flight, our flight attendant didn't even check on us after serving the meal and appeared bothered to even be there. In all fairness this was an AA flight not British Airways.
The entertaiment was fine and the crew were polite
1,The food was bad. I was unable to eat. Simple food would have worked. I chose fish but hardly ate since it tasted bad. Additionally I am allergic to diary products and was not given a chance to express this when purchasing the ticket so I arrived in Rome extremely hungry. I ate at the airport on arrival in Rome,
2, There was no toiletries bag handed out i.e toothpaste and socks to keep us warm.
3. Was surprised that the food was on sale Brussels to Rome. Abidjan to Brussels was free food then mid flight rules changed and the food was on sale on the last leg of the flight.
bad customer service. No reliable information about the flight. How someone who never took an airplane can know that you have to get a visa when going to canada. If your ticket says your last destination is us. And i did not even got a full refund for their stupid mistake. Lack of information. You guys should be more careless for your customers.
The service in Lester b Pearson airport was unprofessional and sub standard by your employee Manija Anwarzada and her shift workers. They did not help me when I missed my flight to Pittsburgh because of our late arrival from Frankfurt. She and the others were not there to assist and help stranded passengers. In fact a couple of the staff were on cell phones and not helping passengers. She finally told us we had to go downstairs to the hall since her counter was closing. After traveling from Algiers to Frankfurt then on to Canada it was a terrible way to end the day. These emoyess made a very long day even longer.
I will never fly Air Canada again.
I will say once I got through customs there were more professional people who did at least get me a hotel room.
Your employee has left a very bad taste in my mouth for Air Canada!
We paid cash for business class seats on this flight and they were terrible seats. They were NOT business class, they did not recline and there was no leg room. Nothing offered to drink upon boarding. All they did was take economy class seats, three wide, and put a thing on the middle seat to hold drinks. It was terrible and we will avoid Lufthansa in the future, and we travel a lot.
I booked with Delta who doesnt give you limits of weight for the carryon...why since the flight was operated from Airfrance they gave me limits of weight of 12 kg??? one ticket one law pls
again, the hostess in my row was very nice, even the steward who was working with her very snob...it's not his job
Liked the peppy, retro outfits. Boarding has no process: first come, first serve- seems to work just fine (versus all the Group numbering other airlines do). Plenty of room for carry-ons and overheads, and they actually try to bag people's bags before they get on the plane that should go underneath the seat in front of them in order to save overhead space.
No complimentary snacks and no on-flight magazine. No TVs or phone wifi for that matter, so bring a book or be ready to snooze!
The food and service was good. The seats in coach were uncomfortable and the entertainment was subar as there were only 8 or so movies no being recent release
I am not sure why when i bought my ticket on kayak just fly was the company I had to deal with. They are extortionist. They should be deleted from your website.
Tried to change my flight, line got disconnected, when I called back the fees went from 500 to 1100 - they couldn't justify why. I will never use kayak again if these kind of people is who I have to deal with coupled with awful customer service they hung up on me three times.
Flghr was operated by American Airline
Flight was surbooked and I was lucky enough to be upgraded in business class
Crew members were great, service excellent
MK
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